Astek is proposing an opportunity for Application Specialist (Trading and Supply Chain) to support our project based in Singapore.

Responsibilities

· Provide application production support for Supply Chain and Trade Finance applications within Asia Pacific (Singapore, Hongkong and India).

· Responsible in supporting a full range of applications and to ensure a stable and resilient production environment for the business and operations.

· Provide support among the users, management team, and other stakeholders and troubleshoot and diagnose functional and technical issues in the production environment

· Perform and coordinate regular patching maintenance activities and sanity test.

· Release deployment with respect of change process and standardize deployment steps.

· Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.

Requirements

· Bachelor’s Degree in Computer Science or any IT related degree.

· At least 5 years of work experience in IT and application support preferably in Supply Chain and Trade Finance applications.

· Demonstrate a combination of technical and functional skills together will excellent communication and interpersonal skills.

· Experience with various technologies such as Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.

· ITSM tool: ServiceNow

· A good level of understanding of infrastructure concepts: System/Network/Application Architecture Diagrams, Virtualization, Physical / Virtual Servers, Networks, Storage, Security

· Able to understand Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP etc

· Database performance & SQL tuning experience is a plus.

· Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

· Flexible to work in shift, weekend or public holiday and on-call support.

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams. 

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

Specialist Customer Relationship Management
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Customer Relationship Management within the Marketing team.

• Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty though customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans.
• Implement and support Customer Relationship Management activities and campaigns to meet all CRM targets and KPIs.
• Support the Sales Funnel Management process by pre-qualifying new leads generated online in close collaboration with sales staff and maintain the CRM system with lead, customer, and vehicle data.
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation.
• Implement and support Customer Relationship Management activities for events, edm blast and managing the inhouse event booking administration tool.
• Coordinate and manage incoming and outgoing enquiries and feedback from customers and leads; partner closely with the Sales, Aftersales and Importer team to ensure a seamless customer experience up to brand standards.
• Conduct data analysis and prepare relevant reports for management such as showroom traffic, leads funnels, sales conversion, test drives etc. 
• Support sales team for every car delivery to ensure the delivery gift items are ordered and stocked up.
• Support in marketing projects & reports by tracking the effectiveness of campaigns.

• Degree in Business, Marketing or Communications, or related fields
• 3 years of relevant experience, preferably in the Automotive / Luxury sector
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
• A team player with excellent communication, innovation, and analytical skills
• Self-driven and possess a learning attitude