Reporting to the Corporate Service Director (CSD), the candidate is required to provide the strategic direction for the identification, cultivation and management of strategic partnerships with external stakeholders to advance the vision, mission and strategic objectives of SAMH. He/She will also assist in projects in areas of corporate development and governance.

Core Duties

This will involve:

1. Partnership management

• Develop strategies to cultivate strong and sustainable relationships with strategic partners to support their connection and alignment with the organisation’s vision, mission and strategic objectives.
• Identify and reach out to new potential partners to have strategic and meaningful collaborations in areas of fundraising, volunteerism and advocacy opportunities for SAMH.
• Develop and implement engagement strategies to recruit volunteers with the right skills and knowledge to contribute effectively and to ensure retention and satisfaction.
• Drive the volunteer management programme to train, deploy, retain and appreciate the volunteers.
• Monitor and evaluate the effectiveness of volunteer engagement and management initiatives, making recommendations for improvements as needed.
• Develop/review and implement policies, SOPs and frameworks for partnership management.

2. Fundraising

• Develop and manage a portfolio of prospective corporate and donors to contribute towards the long-term financial sustainability of SAMH
• Develop and execute fundraising strategies and plans
• Cultivate relationships with donors, corporates, sponsors and prospects to support SAMH’s mission and programmes
• Plan and oversee fundraising events and campaigns
• Monitor and report on fundraising performance and progress towards the annual targets set by Board/Management.
• Review processes, data and conduct relevant business and sector analysis.
• Establish different language approaches for different donor types.
• Preferably be proficient with Salesforce Donor/Volunteer management system for use for data analysis, relations and stewardship management, gift acknowledgements, solicitation and cultivation of mailings, and event invitations etc.
• Develop/review and implement policies, SOPs and frameworks for donor management.
• Supervise the Community Partnership team to mee the above stated deliverables.

3. Corporate Development

• Support and work with the CSD and other relevant stakeholders on projects for Corporate Development and/or Governance such as Risk management, Business Continuity Planning, etc
• Ensure compliance with relevant laws and regulations including the Charities Act, IPC regulations, Societies Act and Code of Governance for Charities and IPCs
• Support the Board in areas of board governance, evaluation and renewal.

4. Qualifications:

• Singapore Citizen with recognised university degree with proven experience in fundraising, donor and volunteer relations, corporate development and related roles.
• Minimum 10 years of relevant working experience with at least 5-8 years in a leadership position. Experience in a non-profit organisation would be an added advantage.
• Excellent organisation and communication skills with ability to lead and motivate teams to achieve goals.
• Strategic thinker with the ability to develop and implement effective engagement strategies/initiatives.

Job Responsibilities:

(To deal with 2B end user)

• To develop business opportunities, pipeline leading to sales closure and to achieve monthly sales target set
• To identify and pursue prospects through various lead generated activities, including direct mailing, cold-calling and referral program
• To meet with prospects to understand their purchase requirements, decision making process criteria and ultimately supporting them to enhance their business through the various solutions offerings
• To provide value propositions, prepare quotations thus leading to the conclusion of sales
• Continuous engagement of existing customers

Job Requirements:

• Self-motivated and competitive
• Strong communication skills and able to engage with people at all levels
• Able to work independently and also a strong collaborative team player
• Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Job Description

. Build and maintain relationships with customers, ensuring regular

communication and understanding their needs to foster loyalty and

long-term engagement.

. Provide prompt, efficient, and satisfactory responses to customer

inquiries.

. Prepare quotation for customers.

. Resolve customer complaints and feedback to customers as soon as

possible.

. Ensure smooth processing of customer orders and timely delivery.

. Maintain accurate customer records.

. Provide reports to management on customer satisfaction, issues

resolved, feedback received, to help improve overall customer

relations strategies.

. Prepare reports for sales forecast.

. Perform sales support related tasks.

. Work closely with other departments such as sales, marketing,

operations and purchasing to enhance customer relationship.

. Travel overseas for exhibition if needed.

. Spearhead to set up a customer relations team when business

expands

Job Qualifications

. Polytechnic Diploma in Business or equivalent

. 1 to 2 years of related working experience

. Strong communication & co-ordination skills

. Able to work independently with initiative and self-motivation

. Excellent leadership skill

Responsibilities:

· Report to Property Manager.

· Overall responsible for the smooth and efficient operations of the property under your management.

· Assist in the supervision of building repair and improvement works.

· Manage all maintenance issues and attending to tenants’ requests/feedback.

· Liaise and maintain good landlord-tenant relationships.

· Ensure consistency and compliance with specifications and building regulations.

· Responsible for the safety and wellbeing of the tenants operating within the managed properties.

· Manage all operational matters including Facility and Security of the property

· Oversee the logistic operations for the self-storage facility.

· Perform any ad-hoc duties as assigned by your superior.

Requirements:

• Diploma in Real Estate, Facilities Management or other any related field

• At least 2 years of experience in similar field

• Experience in property and facilities management preferred

• Good team player with interpersonal, analytical, presentation skills

• Experience in using MS Office

For more information on Work+Store self-storage business, please visit our Company website at: www.workstore.com.sg.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

- Lead and manage the marketing team to develop integrated, multi-channel campaigns for both consumer and professional markets using a standardized methodology and process.

- Oversee the collection, integration, analysis, and interpretation of competitive intelligence and customer data to generate actionable insights that drive business objectives.

- Collaborate with cross-functional teams to ensure the successful execution of marketing strategies, ensuring alignment with KPIs.

- Work closely with internal teams to develop strategic marketing campaigns aimed at driving business growth.

- Identify gaps in marketing toolkits and devise proactive plans to achieve business targets.

- Track the ROI of marketing campaigns, taking swift action to address gaps, manage costs, and enhance revenue growth.

- Promote and establish best practices to enhance team performance and regional initiatives.

Requirements:

- Degree in Business, Marketing, or a related field.

- Preferred experience in the healthcare industry.

- 3-6 years of experience in business, marketing, and data analytics roles.

- Ability to multi-task, work independently, and handle ambiguity.

- Strong attention to detail, along with excellent oral and written communication skills.

- Strong problem-solving, analytical, and future-oriented thinking skills.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Key Responsibilities:

• Assist in the maintenance and operation of the building systems, including, electrical, plumbing, elevators, CCTV, alarm system, external security services, and other facilities.
• Ensure that the facility is fully operational, with all utilities functioning properly and preventive maintenance plans in place.
• Assist in managing the service contracts and relationships with external vendors, including cleaning, security, and maintenance services.
• Supervise and coordinate the activities of maintenance teams and outsourced contractors.
• Assist in the implementation of emergency procedures and evacuation plans annual drills.
• Conduct regular inspections and to recommend maintenance and repair for the upkeep of the building in compliance with governmental regulations and requirements related to building management.
• Coordinate and manage office moves, reconfigurations, and space optimization efforts.
• Ensure proper use of space and facilities.

Requirements:

• Diploma or Bachelor’s degree in Facilities Management, Real Estate or other related field.
• 3 years of experience in building or facilities management
• Strong knowledge of building systems (e.g., electrical, plumbing) and regulatory requirements.
• Hands on for repairs and maintenance.

1. Able to drive sales, building client relationships, and contributing to the company’s overall revenue growth.
2. Identifying and reaching out to potential clients or customers. This involves generating leads, conducting research to understand client needs, and making initial contact.
3. Preparing and delivering presentations to potential clients. This also includes negotiating terms and closing sales deals to meet or exceed sales targets.
4. Building and maintaining strong relationships with existing clients. This involves regular follow-ups, addressing client concerns, and ensuring high levels of customer satisfaction.
5. Keeping abreast of industry trends, market conditions, and competitor activities to inform sales strategies and identify new opportunities.
6. Developing and implementing sales strategies and plans to achieve individual and team sales goals.
7. Maintaining accurate records of sales activities, client interactions, and sales pipeline. This often includes preparing reports and analyzing sales data to assess performance.
8. Working closely with other departments, such as marketing, product development, and customer service, to ensure a cohesive approach to meeting client needs and achieving company goals.
9. Staying informed about the company’s products or services to effectively address client inquiries, provide relevant information, and offer solutions tailored to their needs.

Responsibilites

Support in full spectrum of functions primarily on Learning & Development and Talent Management :

L&D

- Conduct learning needs analysis

- Collaborate with various stakeholders to develop training gaps and develop targeted solutions

- Develop OJT blueprint, curriculum, instructional materials

- Build annual training program

- Coordinate training arrangements

- Design and deliver training program, Train-the-Trainer

- Evaluate effectiveness to enhance skills and competencies of employees

- Handle training grant subsidy applications

Talent Management

- Develop and update job descriptions and specifications

- Prepare materials and post jobs in various channels leveraging on government support schemes

- Source and reach out to talents to ensure good fit

- Conduct interviews & follow up documentation for selected candidates

- Regular recruitment reporting

- Conduct orientation sessions for new hires

Provide daily support in others end-to-end employee cycle activities.

Requirements

- Minimum Diploma level

- ACLP or ACTA certified

- At least 3 years of relevant experience

- Familiar with NACE and Workplace Learning accreditation

- Proficient in MS Office

- Willing to go on the grounds and liaise with various stakeholders

- Good interpersonal and communication skills

- Experience as HR generalist with expertise in L&D and TM is advantageous

Job Description

• Answer the incoming phone enquiries.
• Provide course consultation and ensure proper follow-up.
• Handle and resolve general feedback and complaints.
• Perform general administrative duties, such as data entry and filing.
• Processing of new student registration and payment.
• Provide administrative support to trainer and learners, such as preparation of materials for classes.
• Oversee daily operations of the classess.
• Manage office supplies, equipment, and inventory levels.
• Work with business partner to develop and manage class schedules.
• Organize room/location assignments and ensure proper classroom allocation.
• Assist in ad-hoc matters when necessary.

Requirements

• Skilled in office software applications (e.g., Microsoft Office Suite, Google Workspace).
• Minimum O Level or a related field.
• At least 2 years of experience in an administrative or office management role, preferably in an educational or enrichment centre setting.

• Report on the status of accounts payable and receivable
• Invoice preparation and follow-up, financial statement reconciliation
• Update internal accounting databases and spreadsheets
• Responsible for management and budgeting of cash flows
• Review effectiveness of internal controls with respect to payment cycle
• Updating of cashbook and timely posting to the General Ledger
• Assit in the monthly closing of accounts including preparation of accounting journals and quaterly GST filing
• Handle general office admninstration matters
• Assist in other ad-hoc projects as required

Supply Chain Management, Executive (SCM Executive)

Why Join Us?

At BoConcept, if you are looking for a fulfilling and dynamic career, love a fun-filled work environment, enjoy interacting with people, then you’re the one we are looking for.

Now, we are going to tell you why you should be a part of this ever-growing company. Some of the perks include an easily accessible office, flexible working hours, tons of retail, furniture and F&B discounts, as well as a fun and dynamic working culture that redefine a job.

Responsibilities:

• Purchasing

1. Check and process Purchase Order (PO) based on sales order.
2. Track orders and ensure timely delivery of goods, receiving, and invoicing.
3. Checking supplier’s invoices with supporting documents such as PO & Delivery Orders (DO).
4. Assist and support to spear head on all cost saving, reduction program and activities.
5. Liaise and negotiate with vendors on required products/ services for the best price and payment terms.
6. Compare and evaluate pricing proposals from vendors.
7. Responsible for verification of discrepancies supplier’s invoice & DO with PO
8. Follow up & ensure Credit Note (CN) has been received for goods returned or over billed.

• Inventory

1. Work closely with warehouse team on maintaining the stock list – identify the stocks and SB items
2. Ensure loan inventory and SB items are monitored and actioned weekly.
3. Check and create pre-order list and ensure that the sales team is aware on the available stocks in warehouse.
4. Lead the preparation on stock take exercise and prepare the necessary steps before conducting stock take.
5. Work with the store manager and marketing teams for any promotions (sales mechanics).
6. Liaise with the store manager on monthly buy calendar based on brand product launch, new brand set-ups in the store.
7. Work with the customer service team on customers’ return before submitting claims with vendors. To prepare replacement orders for customers (if any).

• Logistics

1. Monitor shipment and update the Costing & Purchasing and sales team for any incoming shipments and/ or delays.
2. Prepare and send tally sheet to warehouse team 1 week before shipment arrival.
3. Report to HQ (vendor) for any discrepancy and damages.
4. Liaise with HQ (vendor) shipping team for any shipments related queries and action to take.
5. Delivery to customers
6. Pricing and promotions
7. Reporting

Requirements:

• Diploma/Degree in Supply Chain Management or related field
• 0 - 1 year experience in supply chain management or related field
• Experienced Candidates will be considered for a senior position.
• Proficient in ERP system, SCM software and WMS software.
• Proficient in Google Suite and Microsoft software.
• Excellent communication and negotiation abilities
• Strong analytical and problem-solving skills
• Ability to manage multiple projects simulataneously and work under pressure

• Tracking projects status and follow-up with team for the action items
• In-charge of project team timesheets and keep track of billling status
• Assist Project Manager in coordinating
• Issuing of sales and ourchase related documents (invoice)
• Responsible of general administration function
• Provide administrative support to teh accounting department
• Daily update in Google Spreadsheet
• Stock taking
• Administrative works about general workers
• Submission for project documents to related parties

HR Duties

Assist HR Manager to overseeing HR/Admin functions for all employees

1. RECRUITMENT

· Ensuring that the company’s hiring process and documentation are compliant with the Fair Consideration Framework and all other requirements / guidelines / advisories by the Singapore government / Ministry of Manpower.

· Responsible for sourcing of candidates by means including but not limited to the Job Bank, online recruitment portals, Staff referral Scheme and recruitment agencies.

· Conducting pre-interview screening of job applicants and forwarding shortlisted applications to recruiting managers

· Arranging for pre-employment medical examinations for selected candidates

· Liaising with selected candidates to explain proposed terms of employment and staff benefits and to finalize employment of selected candidates.

2. WORK PASS ADMINISTRATION INCLUDING EMPLOYMENT PASSES

· To handle administration work in relation to work passes including but not limited to the application, cancellation and renewing of work passes.

3. HANDLE STAFF ENQUIRIES AND DISCIPLINARY ACTIONS

· Ensuring that HR policies and procedures are communicated to staff and responding to internal enquiries relating to the same.

· Assisting in the administration of the company’s grievance reporting, investigation and disciplinary process.

4. STAFF RESIGNATION AND TERMINATION

· Processing and handling staff resignation and termination in accordance with company policy and procedure.

· Conducting admin for staff who have resigned /been terminated such as arranging for handover, calculating and arranging for last payment to staff and income tax payment (for foreigners).

5. TRAINING & DEVELOPMENT

· Responsible for staff training and development program

6. OFFICE ADMINISTRATION AND IT SUPPORT MATTERS

· Overseeing and provide support in office administration matters

· Assist in handling IT support matters such as email creation, online meeting bookings, hardware/software renewal matters.

7. OTHERS

· Develop and implement human resources strategies, plans, policies, processes and programs

· Draft documents such as letters and Inter Memos upon requests

· Assist in preparation & execution of Company events and matters

REQUIREMENT (E.g. Qualifications, Certifications, Experience) :

Please specify;

. Degree in Human Resources (HR) or equivalent with at least 5 years of relevant experience

. Displays good understanding and knowledge of local human resources practices, local employment laws and regulations

. Familiar with construction industry work pass and training requirements.

. Hands on experience in Employment Pass application and requirements.

.Experience in handling payroll process (for at least 150 staff)

. Excellent command of English (both written and spoken) required as candidate will be expected to communicate frequently with internal stakeholders and draft documents such as letters and employment contracts

. Good command of MS Office applications

. Excellent interpersonal skills, and strong decision-making skills

Job Description

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you’ll need to bring to the party

- Minimum 2 - 3 years of working experience in Singapore.

- Proficient with numbers and basic knowledge in Microsoft Excel.

- Meticulous and prudent in data process management.

- Experience in operations and process improvement.

- Strong problem-solving skills as demonstrated in prior profession.

- Proven ability to excel both independently and as part of a team.

- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).

- Strong and proven organizational skills.

- Highly motivated self-starter who can work in a fast-paced ever-changing environment.

- Familiarity with Singapore business landscape is preferred

- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

What you’ll be doing

- Achieve operation efficiency target (e.g. data loading % etc.)

- Ensure timely and accurate loading of data submitted by members.

- Conduct sanity check after loading of data.

- Conduct regular checks on credit bureau members’ access and credit check enquiries.

- Retain and safekeep all documentations for compliance / audit purpose.

- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.

- Prepare regular reports for Finance or internal stakeholders.

- Administration and operational role in managing credit bureau members profile, access, and billing.

- Serve over-the-counter report purchase request from members of public.

- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.

- Conduct User Acceptance Test and Post Assurance Test for system changes.

- Assume any report or task assigned that is relevant to business operations.

- Office-based to process high confidentiality data.

Provide administrative support to the sales department

• Attend to incoming calls and emails
• Prepare quotations
• Prepare tender submission documents
• Maintain project contract files
• Marketing support
• Assist in day-to-day invoicing
• Assist in preparation of monthly sales reports

General office administration

• Liaise with vendors on office supplies and equipment maintenance
• Maintain Office & IT support
• Update Office assets inventory list
• Assist in meeting scheduling
• Event Management
• Ad hoc administrative duties

REQUIREMENTS

Work experience in building and construction firm is an added advantage

Good organizational skills

Attention to detail

Good team player

Basic bookkeeping skills

Interested candidates please submit updated resume via "APPLY NOW".

Please include your availability date and expected salary in your resume.

Only shortlisted candidates will be notified.

Position offered will depend on the qualification and experience of the candidate.

Job Summary:

• Industry: Healthcare
• Working location: Novena
• Employment type: Permanent, full-time
• Working hours: 8 am-5.10 pm (Mon - Fri) + 8 am-12 pm (One Sat every month)

Job Responsibilities:

• Work with the Manager/HOD to establish and implement policies and procedures for billing.
• Supervise daily billing activities to ensure accuracy and timeliness.
• Process claims with internal and external parties promptly.
• Review monthly unbilled receivables.
• Monitor accounts receivables for prompt payment.
• Prepare and present summaries, reports, and statistics as required to monitor the performance of staff or billing activities.
• Handle patient inquiries and complaints.
• Plan career development and job redesign for subordinates.
• Serve as Departmental Security Controller for the Patient Accounting System and manage computer access.
• Perform other duties as assigned.

Job Requirements:

• Degree in Business Administration, Accounting or equivalent.
• Experience in Healthcare Industry is preferred, but not mandatory.
• At least 3 years of relevant working experience, including 1 year supervisory experience.
• Open to working on one half-day Saturday a month

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Description

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you’ll need to bring to the party

- Minimum 2 - 3 years of working experience in Singapore.

- Proficient with numbers and basic knowledge in Microsoft Excel.

- Meticulous and prudent in data process management.

- Experience in operations and process improvement.

- Strong problem-solving skills as demonstrated in prior profession.

- Proven ability to excel both independently and as part of a team.

- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).

- Strong and proven organizational skills.

- Highly motivated self-starter who can work in a fast-paced ever-changing environment.

- Familiarity with Singapore business landscape is preferred

- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

What you’ll be doing

- Achieve operation efficiency target (e.g. data loading % etc.)

- Ensure timely and accurate loading of data submitted by members.

- Conduct sanity check after loading of data.

- Conduct regular checks on credit bureau members’ access and credit check enquiries.

- Retain and safekeep all documentations for compliance / audit purpose.

- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.

- Prepare regular reports for Finance or internal stakeholders.

- Administration and operational role in managing credit bureau members profile, access, and billing.

- Serve over-the-counter report purchase request from members of public.

- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.

- Conduct User Acceptance Test and Post Assurance Test for system changes.

- Assume any report or task assigned that is relevant to business operations.

- Office-based to process high confidentiality data.

Job Description & Requirements

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

- Minimum 2 years of experience in customer service and dispute management via a corporate setup

- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

- Professional interpersonal and communication skills (Emails, Calls and In-person)

- Excellent situational-handling skills and ability to thrive in a fast-paced environment

- Proactive and committed with a positive learning attitude

- Proven ability to excel both independently and as part of a team

- Bilingual candidate (English & Mandarin) is preferred

- Diploma/Degree in business or relevant studies is preferred

- Familiarity with Singapore business landscape is preferred

What you’ll be doing

- Establish and maintain thorough knowledge of company’s products, processes, and systems.

- Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.

- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

- Assume any report or task assigned that are relevant to customer service.

- Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

- Minimum 2 years of experience in customer service and dispute management via a corporate setup

- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)

- Professional interpersonal and communication skills (Emails, Calls and In-person)

- Excellent situational-handling skills and ability to thrive in a fast-paced environment

- Proactive and committed with a positive learning attitude

- Proven ability to excel both independently and as part of a team

- Bilingual candidate (English & Mandarin) is preferred

- Diploma/Degree in business or relevant studies is preferred

- Familiarity with Singapore business landscape is preferred

What you’ll be doing

- Establish and maintain thorough knowledge of company’s products, processes, and systems.

- Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.

- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.

- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).

- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.

- Assume any report or task assigned that are relevant to customer service.

- Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Description:

Provide admin support to the Departments of IT, Operations, Governance and Nursing, including but not limited to:

(i) IT:

• Administration of IT access grants for all staff
• Generation of access rights report for reviews
• IT asset management

(ii) Operations:

• Collation of residents’ outpatient appointments and booking of transport service for these appointments

(iii) Governance:

• Admin support for SAS membership records as well as Board and Sub-Committee related matters
• Assist to draft contracts
• Provide admin support to ensure compliance with key rules and regulations e.g. Personal Data Protection Act, Health Information Bill

(iv) Nursing:

• Collation of information and reports from all the wards required by Nursing Management
• Preparation of information and reports for circulation to all the wards as required by Nursing Management
• Obtain and administer consent from next-of-kin or any other matters that require communication with next-of-kin, as assigned by Nursing Management

(v) Maintain office supplies and stationery

(vi) Data entry and maintenance as well as any other admin support for the above departments

Requirements:

1. Diploma in any discipline
2. Fresh graduates are welcomed to apply
3. Pleasant personality, able to communicate well and keen to learn
4. Basic IT skills are required (Microsoft Office and Outlook, knowledge of common software)

The Marketing Executive supports day-to-day marketing activities under the Brand Development Department.

Job Responsibilities:

• Plans, executes, and tracks marketing campaigns/promotions.
• Utilizes both traditional and digital marketing channels to reach out to customers.
• Proficient in social channels like Instagram, Tik Tok, Facebook and email marketing.
• Writes copy for all marketing collaterals, including brochures, letters, emails, content for websites and digital platforms.
• Monitors ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.
• Liaise with internal and external stakeholders such as operations team and external trade partners to ensure the successful implementation of campaigns/promotions.
• Liaise with mall management/landlords for ad spaces, campaigns, and customer feedback.
• Community monitoring and responding to enquiries/feedback from email/social media channels.
• Manage and assist with interviews aimed at elevating the positioning and reputation of internal and external stakeholders.
• Explore new methods and creative strategies to increase internal and external awareness.
• Coordinate, organise and host media food tastings.
• Media monitoring to track consumer sentiments and identify potential stories for consideration, including tracking and reporting of media coverage and engaging stakeholders to partner media outlets and journalists to develop interesting stories.
• To manage and handle day-to-day job requests from internal/external stakeholders
• To work closely with creative/VM team on new outlet openings and renovations for store displays and marketing collaterals
• Other administrative duties as required

Job Requirements:

• Degree / Diploma in Public Relations / Marketing / Mass Communication or related discipline
• Work experience in the F&B/ FMCG industry is advantageous
• Knowledge in digital marketing is a bonus (SEO,SEM, pay-per-click marketing etc)
• Possess a good understanding of emerging channels/platforms like social media, video, and content partnerships in relation to media mix

Personal Attributes:

• Meticulous with an eye for detail
• Pleasant disposition
• Work effectively in a team
• Good communication and interpersonal skills
• Excellent command of English & Chinese in written and spoken
• She/he must be proactive, with a strong sense of accountability and a day-to-day focus on results
• Able to work on multiple projects concurrently and stay organised
• Able to adhere to timeline

We're looking for a committed and independent individual to join our team.

You will be in charge of packing and dispatch of all online orders and managing warehouse inventory & attending to customer's emails

• Managing inventory, quality check and stock count.
• Unpack cargo shipments weekly
• Dispatching all online orders
• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.
• Provide support to any ad-hoc duties as assigned.

Some traits that we are looking for :

• Positive with a willing to learn attitude
• Go-getters and someone who takes initiative
• Happy to work with a small team and a good team player
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• Female
• A strong interest in fashion
• Strong command of English
• Min N/O Level
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Able to start work immediately.
• Only Singaporeans or PR

Kindly send in your resume, expected remuneration & recent photo of yourself to [email protected]

We regret that only shortlisted applicants will be notified

Job Responsibilities:

• Execute, organize and administer training programmes (including, but not limited to, Express Orientation and Service Training) based on Learning Needs Analysis (LNA) and Total Company Learning Plan (TCLP) in line with the goals of the company
• Monitor and follow up on post training progress
• Provide support in coaching on service culture at outlet level, and implementation of Service Campaign
• Provide support in training logistics, including, but not limited to, printing of attendance, consolidation of nominations and registrations (internal/external courses), room setup, prepare training materials, onsite training support, notify participants on confirmation of training registration
• Maintain updated curriculum database and training records in HRIS and training inventory
• Provide all training to all staff includes tenants and contractors
• Conduct service evaluation for all food courts and stalls to ensure compliance with company policies and procedures
• Responsible on new hire’s training programme and progress
• Any other duties and projects assigned

Job Requirements:

• Degree/Diploma in Training and Development, Business Studies/ Management, Human Resource or equivalent with min 3 years' working experience in similar capacity (e.g. training delivery and curriculum development), preferably in F&B industry
• Proficient in LMS and e-Learning courseware development, MS Office, webinar tools, and Internet based systems and programs
• Strong interpersonal and Self-motivated
• Strong presentation skills to both large and small groups
• Bilingual preferred as the role requires (in order to converse and provide training and training support for staff, tenants and contractor when necessary)

The Chinese Media Group (CMG) is seeking a highly motivated Senior/Brand Executive (Radio Promo) to join its Branding & Marketing (B&M) team. The B&M department is responsible for co-developing and implementing CMG’s products brand strategies, as well as driving effective marketing and communication plans to create strong brand value; these include Lianhe Zaobao, Shin Min Daily News, ThinkChina, ZBSchools, HeyKaki, UFM100.3, 96.3 Hao FM etc.

As a Senior/Brand Executive (Radio Promo), you will be primarily responsible for UFM100.3 in its local branding, marketing and event needs, while working closely with the rest of CMG to identify and tap on cross-promotional opportunities. You are expected to:

• Develop a thorough understanding of CMG and its brands’ mission and business goals, especially UFM100.3’s.
• Plan, manage and execute all marketing, promotions and event plans with accuracy and timeliness while staying aligned with brand guidelines.
• Coordinate closely with internal stakeholders i.e. DJs, producers, designers, social media, business development, ad operations etc. to ensure smooth planning and delivery.
• Build and manage relationships with other stakeholders beyond the immediate team, such as newsrooms, clients, vendors and partners to ensure effective execution of marketing and promotions plans.
• Monitor, evaluate and report the marketing results of projects to internal and external stakeholders, where applicable.
• Manage and ensure consistency in messaging and branding (e.g. logos, slogan, key visuals) across all communication channels (such as website and social media) and materials, reinforcing the brand’s identity.
• Maintain and upkeep brand assets and workflow repository.
• Drive the development of brand collaterals, including but not limited to premiums and merchandise.
• Monitor and track budget with prudence.
• Prepare and submit entries for any relevant local, regional and international media awards, and coordinate relevant communications based on competition outcomes.

Job Requirements

• Diploma/Degree holder; candidates with at least 2 years of related working experience in media, public relations or marketing and communications preferred;
• Proven experience in developing and executing marketing campaigns and events;
• Highly proactive, creative, detail-oriented, responsible, resourceful project and event management abilities;
• Excellent written and verbal communication skills in Mandarin and English;
• Excellent time management skills and the ability to work with tight deadlines in a fast-paced environment;
• Able to work independently but also connect with people and collaborate as a team;
• Able to work on weeknights/weekends due to events.

Marketing Initiatives and Partner Collaboration

• Develop and implement annual partner marketing strategy and plans in collaboration with the sales team and selected partners, aimed at driving growth and market penetration
• Lead, plan and roll out high-impact marketing initiatives for key partners including events, workshops, email campaigns, and webinars, for market engagement and brand visibility
• Conduct market research and competitor analysis to evaluate trends, brand awareness, and provide insights for developing effective sales and marketing strategies.
• Ensure distributors are consistently informed about new products and have seamless access to the updated brochures and promotional materials through various communication channels including meetings, emails, and the partner portal.
• Lead the strategic planning and execution of events, managing the entire lifecycle from budgeting and logistics coordination to onsite execution and post-event analysis.

Digital Marketing & Branding Efforts

• Assist the team in the development of the overall digital marketing strategy
• Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)
• Manage and maintain the company’s owned media
• Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
• Manage social media marketing campaigns
• Manage digital advertising campaigns (SEM, Display, Social)
• Manage SEO campaigns
• Set up conversion, pixel, and event tracking on the website and across various digital platforms
• Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
• Analyze digital marketing analytics reports and share insights with the team to develop optimization plans
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team