This position is available from January 2025 onwards.

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
• To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Manage and communicate merchandise opportunities to Boutique Manager.
• Participate on monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Supervision/Training Of The Retail Team

• Inducts and trains Retail Associates in technical skills and product knowledge.
• Manages team within guidelines of the hotel.
• Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
• Ensures that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develops own knowledge and skills as a contributing member of the Retail team.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are  up to date
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Timely providing feedback from guests to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or hotel.
• Corporate purchase/festive hampers.
• To record and handle any defective and damaged goods and highlight to Manager in timely manner
• Performs any other duties and responsibilities that may be assigned.

Tour Guide

• Manage and communicate with tour guide at the boutique.
• Participate in relationship building with the tour guide.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

About Us

We are dedicated to our mission of changing the lives of youths through profoundly impactful learning experiences. We believe in empowering these young minds to unlock their boundless potential and grow into the very best versions of themselves. Our Team HA takes pride in our meticulously researched pedagogical approach, dynamic activities, and the expertise of our highly trained educators. Together, we strive to equip young learners with the indispensable skills and mindsets required to not only survive but thrive in a rapidly changing world. At HA Academy, we nurture the next generation for the uncertainty of tomorrow — we are raising a Future Ready generation.

Position Overview:

We are seeking a detail-oriented and analytical Finance Personnel to join our finance team. The ideal candidate will be responsible for managing financial transactions, preparing reports, and assisting with budget management. This role is essential for maintaining the financial health of our organization. He/She will play a crucial part in maintaining our robust accounting practices and ensuring the smooth running of our finance operations.

Key Responsibilities:

• Process and manage accounts payable and receivable.
• Prepare monthly, quarterly, and annual financial reports for management reporting and statutory compliance.
• Preparation of budgets and forecasts.
• Conduct financial analysis to identify trends and variances.
• Support audits by providing necessary documentation and explanations.
• Collaborate with other departments to ensure accurate financial reporting.
• Assist in the development and implementation of financial procedures and controls
• Reconcile bank statements
• Handle monthly bank reconciliation within the Group
• Maintain accurate and up-to-date financial records and documentation
• Handle and process payments.
• Prepare and submit Quarterly GST submissions.
• Reconcile Banks statement of accounts.
• Coordinate with external auditors/tax agents/corporate secretary etc
• Perform other related duties as assigned

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

RESPONSIBILITIES:

* Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.

* Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

* Manages site inspections, organizing visits, room allocation, inspection of rooms and restaurants,

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

* To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

* Develop sales plans to generate business from identified markets/accounts.

* Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

* Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

* Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

* Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

* Perform any other duties assigned by owners according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

* Managing DayAway, TagVenue and other platforms if required.

* Create partnerships with other platforms that may benefit the group for events.

* Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue, Cost of each Event and person target.

* For groups more than 20pax dining at the restaurants, welcome the guests and ensure their experience is a memorable one.

* Organize each Hotel Dropbox Folder to have all necessary materials for event sales

* Along with the Sales & Marketing Manager, create Event Packages and promotions for business continuity.

• Manage Corporate and Retail Sales and Marketing (including handling Corporate enquiries, quotations and invoicing)
• Analyse market research and perform administrative duties of the Sales & Marketing department
• Disseminate this information throughout the company, and make recommendations to maintain a competitive and differentiated offering
• Formulate and implement publicity strategies and establishing and maintaining good media relations
• Liaise with media, public relations and advertising agencies
• Organise and handle events, launches and ceremonies
• Possess the ability to work independently with initiative, as you will be working without close guidance and expected to lead in marketing initiatives
• Responsible for handling customer feedback and to ensure that these are handled effectively and professionally

How you can make your mark

As an HR Program Executive, you will be responsible for the development, implementation, and management of HR programs that foster employee growth, performance, and engagement. This pivotal role requires close collaboration with the HR Manager and various departments to ensure alignment with organizational objectives. At Boskalis, Human Excellence is a cornerstone of our Corporate Business plan. Your work will be guided by the pillars of Human Excellence: Performance & Development, Diversity & Inclusive Workplace, Internal Mobility, and Vitality.

You will execute your responsibilities in line with the core values of our HR team: cooperation, proactivity, solution-oriented thinking, integrity, and a challenging mindset. As a highly communicative professional, you will demonstrate exceptional relationship management skills across all levels of the organization. You will take initiative in organizing and executing tasks, embodying a hands-on approach and a can-do attitude, which are crucial to achieving success in this role.

Your responsibilities as a HR Program Executive are

· Develop and manage programs aimed at employee development, such as training, wellness, and engagement initiatives, ensuring they align with organizational goals and include metrics to measure their success.

· Designing, developing, deploying, and measuring learning solutions.

· Implement wellness programs that promote physical and mental health.

· Facilitate internal job postings, career development workshops, and mentorship programs to encourage employee growth and retention.

· Foster a culture of engagement, inclusion, and continuous improvement by working with teams to provide a motivating work environment, encourage a growth mindset, and enhance resilience.

· Use data to review programs, prioritize areas of development, and optimize program delivery methods.

Your qualities
You can make your mark as an HR Program Executive if you have:

· Bachelor’s degree in human resources.

• Additional qualification in the field of Organizational Development, Psychology, or any related field would be an advantage.
• Knowledge/experience in Talent Management, Performance Management, initiating Onboarding/Offboarding program would be an additional advantage.
• Three or more years of experience in HR program management, Learning & Development or similar roles.

· Strong communication and interpersonal skills, with the ability to inspire and motivate.

• Committed to promoting a positive and inclusive workplace culture.

What you can expect

· Warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your online onboarding program, we give you all the ins and outs of Boskalis!

· Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.

· Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.

About Boskalis

Working at Boskalis is about creating new horizons and sustainable solutions. In a world where population growth, an increase of global trade, demand for (new) energy and climate change are driving forces, we challenge you to make your mark in finding innovative and relevant solutions for complex infrastructural and marine projects.

Within a vibrant company culture, you will be working as part of a diverse, international team of experts. We offer you the opportunity to realize your full personal potential and expand your professional career by creating new horizons. Together!

Extra information

• Your team: You will be part of the HR team in Singapore.

• Where you will work: You will work from our beautiful office in the Singapore (23 Gul Road).

• Full-time/part- time job: The position of the HR Program Executive is a fulltime job.

• Procedure: Apply easily by completing the online application form. Interviews are held online or in the Singapore office. Once it’s clear we’re a good match, we’ll make you an offer – and look forward to welcoming you to the company.

Want to know more?
We are more than happy to answer your questions about the HR Program Executive role. Please contact Arshad Asharaf, corporate recruiter via our career page.

Interested? Please apply by filling in your details and by uploading your cover letter and CV.

Disclaimer for recruitment and selection agencies
We appreciate your interest in our vacancies and understand that your candidate might be enthusiastic about this exciting opportunity. However, our recruitment process is not structured this way, at Boskalis we handle recruitment ourselves. Therefore we do not accept unsolicited applications or CVs from recruitment agencies. Any submission will be treated as a direct application.

TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER

MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY

MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK

SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE

TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA

TO LIAISE WITH AIR AND SEA CARRIERS

TO LIAISE WITH CUSTOMERS

TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

MINIMUM GCE ‘O’ LEVEL

ABLE TO WRITE AND SPEAK GOOD ENGLISH

ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

RESIDING AT THE EAST ZONE LIKE TAMPINES, BEDOK, PASIR RIS, HOUGANG AND SENGKANG

5 DAYS – WEEK FROM 0900 TO 1800 HOURS

BUS SERVICE: 9 FROM BEDOK INTERCHANGE, 19 FROM TAMPINES INTERCHANGE AND 89 FROM HOUGANG/SENGKANG VIA PASIR RIS INTERCHANGE

We are seeking a motivated candidate that is keen to work with the company long-term. To help grow and expand the business. You will need to be self-driven and committed, able to take inititative to achieve the business objectives of the company.

Responsibilities

• Develop new & potential business/clients in order to strengthen the client base.
• Provide exceptional customer service and develop strong customer relationship
• Maintains sales and activity reports
• Have a keen understanding of client's needs and requirements
• Provide historical records by maintaining records on area and customer sales
• Devise and present sales and marketing ideas and strategies (examining potential risks, forecast projections based on client's objectives)
• Assists in the development of the business plan
• Any other duties assigned

Requirements

• Excellent communication, interpersonal, and customer service skills
• Ability to work under pressure
• Ability to understand the company’s products quickly
• Proactive and self-motivated
• Able to feedback issues during meetings
• Strong time management skills

Job Description:

• Must understand and comply with all MOM rules and employment requirements.
• Required to attend courses as necessary and provide the company with updates from MOM.
• Collaborate closely with employment agencies to identify suitable candidates as needed.
• Conduct interviews and select the most appropriate candidates for the company.
• Maintain records of staff leave and related matters.
• Manage all office administrative tasks.
• Oversee office purchases, including stationery and pantry supplies.
• Ensure the office cleaner performs their duties effectively.
• Identify quality vendors for the company when necessary and manage all company assets, including membership renewals, vehicle VPC, road tax, and insurance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

Job Description & Requirements

We are looking for motivated individuals, who can work independently In a fast- track organization.

If you are a fast learner and have great communication skills, you are highly suitable.

You can work from home.

Job tasks as follows :

- Arrange sales appointments with new prospects

- Maintain Client relationship by following up with existing

clients and update them on new developments in the

company.

- Admin work

- Working from home , so you are expected to be disciplined and independent.

Finance & Accounting (70%)

Orders-to-cash:

· Capture all sales invoices and process cash receipts from customers in Quickbooks.

· Send monthly Statement of Accounts to customers after month-end close.

Purchase-to-pay:

· Ensure all supplier invoices are coded & matched to Purchase Orders after goods receiving (where appropriate), and record supplier invoices in Quickbooks.

· Prepare payments to suppliers via UOB online banking, and record payments in QuickBooks.

Others:

· Prepare monthly bank reconciliations.

· Support preparation of quarterly GST report.

· Responsible for managing the Petty Cash Fund.

· Other ad hoc admin duties.

HR Functions (25%)

· Coordinate recruitment, job posting, screening of applicants, interview scheduling.

· Ensure pre-employment requirements are fulfilled for new hires.

· Process application and renewal of Work Permits, Employment Pass and S-Pass for foreign employees.

· Liaise with the Ministry of Manpower and ensure company is in full compliance with MOM laws and other requirements.

· Liaise with the Insurance agent for inclusion of new hires in company’s health insurance and assist in employee’s insurance claims (where required).

Admin (5%)

· Support management in renewal of office insurance and work compensation injury policy.

· Ensure the availability of first-aid kit and medication for employees and coordinate any inspections by MOM.

· Replenishment of pantry & office supplies

Reporting Requirements;

· Recruitment Status Report

· Support preparation of Finance / Accounting Reports

Qualifications:

· Degree in Accounting or equivalent

· Proficient in QuickBooks accounting system, and/or exposure to ERP system processes (eg. Odoo, Netsuite).

· Strong skills in MS Excel ad MS Word.

· Working knowledge of HR Administration and MOM laws in Singapore will be advantageous.

· Minimum work experience for at least 4 - 6 years.

· Team player with a ‘can do’ attitude.