Jobs Description

- BDM oversees customer service in order to deliver the highest level of service

- Organizes various promotional events, Promote new food products

- Produce reports to the Director and other top management personnel on visibility of upcoming revenues

- Attends lectures and speeches, brings up new ideas, and educates other staff members

- Responsible for generating sales, developing relationships with customers, introducing new products, and supporting other departments

Requirements:

• Good experience in Food product launches and coordinate multiple stakeholders
• Expert on preparing various Food products SOP in different languages
• Hands on experience in Analyzing financial records and preparing budgets.
• Improving processes by recommending operational changes
• Evaluating and improving sales, marketing, and branding strategies.
• Preparing project and productivity reports and ensuring compliance with quality and safety requirements.
• Identifying opportunities for future business development and expansion

Qualifications/Skills:

• Bachelor/ Master Degree in any streams
• 3-7 years’ experience in End to End Management of Retail and Wholesale Food Processing
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• Ability to win the RFP by showcasing the complete success stories of Faasos Food Product knowledge and bring more business
• Ability to lead the team and complete the end to end Infra setup for Food & Beverage Customers
• Ability to provide new strategies and coordinate with the customers on New Food Product Launches
• Expertise in F&B Accounts Management and provide complete setup for customers

Responsibilities

• Create and implement fire safety policies and procedures.
• Conduct fire risk assessments to identify potential hazards and vulnerabilities
• Organize fire safety training and conduct evacuation drills for employees.
• Compliance Monitoring: Ensure compliance with fire safety regulations and standards.
• Incident Investigation: Investigate fire incidents to determine causes and recommend preventive measures.
• Fire Safety Inspections: Perform regular inspections of facilities to ensure fire safety measures are in place.
• Emergency Preparedness: Develop and maintain fire emergency response plans.
• Collaboration: Work with local fire authorities and emergency services for safety compliance.
• Documentation: Maintain records of fire safety training, inspections, and incidents.
• Continuous Improvement: Promote fire safety awareness and recommend improvements to fire safety practices.
• managed

Requirements

Senior Fire Safety Manager (SFSM):

• Advanced degree (Master’s) in Fire Safety Engineering, Fire Protection, or a related field.
• Higher-level professional certifications and extensive experience in fire safety management are typically required.
• Senior Fire Safety Managers also need to be registered with the SCDF.
• They must possess a valid Senior Fire Safety Manager certification, which typically requires additional qualifications and experience beyond that of a regular FSM.

Working Hours: 44hr/Week (5 Days)

Location: Mandai

About the team you are joining

Platform & Data Operations establishes the functional organization of FSDs platforms. By this we mean to establish the best choice of platforms to operate, which system best fits the operational needs to perform a specific business process. In order to do this, P&D Ops not just leads the choice of system, but also coordinates the changes in those systems with a network of vendors to ensure an orderly, quick, and effective delivery.

Additionally, P&D Ops maintains, operates, and mines for data some of those platforms and ensures smooth delivery of settlement services by the other operational units.

Reporting to the Manager, Billing and Reporting, the incumbent will be responsible for providing technical/system support to the day-to-day operations for the Billing & Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the GDC team globally.

What your day would be like

• Provide timely and proactive technical support to the operations; handles daily requests regarding Data Processing Centre (DPC) files or production issues;
• Global scope of Level 3 support to Customer Service team and Internal stakeholders;
• Monitor the Reporting Tape (RET) file processing results and work towards the mitigation of errors in future submissions;
• Ensure the accurate administration of systems (BSPLink, IBSPs, CASSlink) and review database information, proactively carrying out data analysis and identifying gaps and inconsistencies;
• Perform activities related to the provision and configuration of services within the BSP and CASS, such as Monetary Calculation, Airline/Agent tax related configurations, maintain exchange rate, establish and administer commission control services for airlines in the corresponding markets;
• Manage system change request – gathering requirements from stakeholders, raise RFC, perform/coordinate testing;
• Identify requirements for system enhancements and proactively search for ways to increase productivity, automating processes or proposing new and more efficient procedures;
• Identify training needs for products and services and ensure the up-to-date training of the Customer Support staff;
• Support global project roll out.

We would love to hear from you if

• You have a university Degree in a relevant discipline;
• Minimum 5 years’ experience of working in the Airline Industry environment, as well as related experiences in the CASS/BSP activities or Cargo/Passenger Revenue Accounting;
• Excellent interpersonal and communication skills, with a strong sense of customer service ethics according to IATA’s corporate philosophy;
• Good organizational skills with the ability to effectively organize, prioritize, work under pressure, and meet deadlines; Strong computer skills Excel and Access is a must. Knowledge of PowerBI, SQL, XML would be an asset;
• Must be Fluent in written and spoken English;
• Strong analytical skills and Proactive spirit with the ability to think “out of the box” and drive for continuous process improvement;
• A proven team player with a strong positive attitude, energy, and result oriented.

The Role

This position will work with Asset Managers in leading all aspects of design development works, including overall development management of new developments and existing assets across different sector classes ranging from commercial, retail, residential, industrial and logistics projects.

Job Responsibilities

• Conceptualise all development design requirements including preliminary massing, schedule of areas and specifications and formulate design briefs to ensure that these are aligned with the Company’s development strategy.
• Manage and control the development of design concepts/options, pipelines for the projects and to ensure these options/concepts are delivered on time and meet the Asset Manager’s Requirements.
• Manage the design consultants and liaise with all relevant authorities to meet the Company’s development strategy and Asset Manager’s requirement.
• Accountable and responsible for the management of the design development process from inception to completion.
• Ensure that the design meets the required quality and in compliance with regulatory requirements and corporate governance.

Job Requirements

• Master and/or Degree in Architecture.
• At least 8 years of relevant design development experience in the execution of Commercial, Retail, Residential, Industrial and Logistics projects, with the ability to draw, design and articulate key construction details for the building.
• Candidate with experience in Japan, Hong Kong, South Korea, or Vietnam projects is preferred.
• Technical skills in Autocad, Revit, Sketchup, Adobe in Design, Adobe Photoshop, Adobe Illustrator, Rhino, Grasshopper.
• Knowledge of parametric design and ability to write scripts would be an advantage.
• Technical skills in producing and developing architectural details and specifications.
• Seeks continuous improvement to design and processes through consistently challenging the status quo or value engineering the optimum solution to all aspects of the development.
• Ability to encourage the creation of solutions appropriate to the needs of Business Units, shareholders and environment.

We encourage you to apply if your work experiences and career aspirations are aligned to this position.
To learn more about Mapletree and explore other opportunities, please visit https://careers.mapletree.com.sg/

As a key member of our product team, the Account Manager will report to the Business Manager (NSD). This role focuses on driving the revenue growth of the Nuclear Medicine and Therapy Business Segments. Responsibilities include increase new sales growth through strategizing sales activities and building potential pipelines. The Product Specialist will also build good working relationships with key decision makers and influencers within the Nuclear Medicine department of the restructured hospital, institutions, and private sectors. The objective is to drive sales growth, enhance customer satisfaction, and stay informed about industry trends.

Key Responsibilities:

• To strategize sales activities within assigned territories, identifying potential clients through research, networking, and diverse prospecting methods such as cold calling, email campaigns, and social media outreach.
• To exceed individual’s and team’s sales targets by closing deals and generating revenue and optimal gross profits for the company.
• To cultivate robust relationships with new and existing clients by discerning their needs, delivering excellent customer service, and ensuring they are kept informed of updates and promotions.
• To diligently pursue and surpass individual and team sales targets by finalizing deals, generating revenue, and optimizing gross profits for the company.
• To present and showcase the value proposition of the offered products or services to clients during sales pitches, trade shows, or other opportunities.
• To discuss contractual terms with clients, negotiate deals, and finalize agreements to ensure mutually beneficial outcomes and the subsequent satisfactory fulfillment of clients’ orders.
• To ensure full client satisfaction by conveying customer feedback for improvements among the marketing, product development, applications, technical service, administration support and finance departments.

Qualifications and Requirements:

• Degree or Diploma in Medical Technology / Biomedical Science / Life Sciences / Biotechnology / Radiation Physics
• Proven experience in direct sales of medical devices > 2 years
• Industrial experience and application/industry know-how in industries such as Healthcare, Research Laboratories or Institutions, Engineering services will be an advantage.
• In-depth knowledge of medical products and their applications
• Strong communication and presentation skills
• Ability to understand and convey technical information to diverse audiences.

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.

Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.

Additional job description

The YouTube Business Central Strategy and Operations Team is responsible for leading global, cross-functional, strategic initiatives to drive the growth and health of the YouTube creator and partner ecosystem. The core capabilities of the team include strategic planning and business operations, incentives design and operations, and business strategy and operations for three regions: Americas, EMEA, and APAC.

In this role, you will be a key partner to YouTube APAC Partnerships teams and leadership, helping them to bring our products to market, and be an advocate for creators and publishers helping to bring their feedback to product teams to ensure it meets the needs of all of our creators and partners.

Qualifications

Job responsibilities

• Identify problems and issues across the organization and define/lead programs and processes to solve them.
• Influence team members and executive management to act and drive projects to completion.
• Establish and lead operating processes and tools for effectively managing the organization and achieving goals.
• Own the product go-to-market strategy in APAC for key verticals/products. Work seamlessly with Global Product Activation team and the APAC YouTube Partnerships team to drive business outcomes and product adoption goals, while also leading cross­-functional projects working with broad stakeholder set.
• Synthesize and prioritize regional product feedback and make recommendations on product roadmap to global. Collaborate with global product, regional, and country teams on pilots, program assessments, and cross-functional engagements to drive market growth and support business plan.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, product management and strategy, or analytics in a technology company.
• Experience working with and analyzing data.

Preferred qualifications

• Experience managing multiple projects.
• Experience working with product and engineering teams.
• Experience with R, SQL, spreadsheets, or similar analytics tools.
• Knowledge of YouTube large partners or MediaCo/Music operations as well as the customer and competitive contexts in which they operate.
• Excellent written and verbal communications skills, with the ability to structure a compelling storyline and build presentation decks/documents to support their position.

We are searching for our next warehouse manager to in charge of receiving, warehousing and distribution operations. You will manage people, processes and systems in order to ensure goods are received and dispatched appropriately, and that productivity targets are met.

• Plan work rotas, assign tasks appropriately and appraise results
• Manage stock control and reconcile with data storage system
• Familiar with in-house software to monitor driver's delivery progress
• Liaise with clients, suppliers and transport companies
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Audit and report inventory while making recommendations on which items to order and restock
• Monitor workplace performance and lead training initiatives to improve employees
• oversee the planned maintenance of vehicles or forklift within the warehouse
• have a clear understanding of the company's policies and vision and how the warehouse contributes to these
• visit customers to monitor the quality of service they are receiving

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Descriptions:

• Oversee, develop and implement comprehensive marketing strategies for the Group’s product line in the automotive industry.
• Collaborate with respective Business Units to align marketing initiatives and sales goals, ensuring support for lead generation, conversion, and retention.
• Develop, review and update promotional materials such as brochures, product images, and other materials as needed to increate product visibility and generate leads.
• Maintain social medial platforms, websites, and digital channels, ensuring the content is up to date, engaging, and targeted to the right audience.
• Maintain and enhance the company’s brand presence across all marketing channels, ensuring consistency and alignment with brand identity.
• Conduct market research to understand customer preferences, emerging trends, and competitor strategies.
• Manage social medial platforms, websites, and digital channels, ensuring the content is up to date, engaging, and targeted to the right audience. Oversee the creation of videos, and other content to drive customer engagement and brand awareness.
• Oversee the marketing budget, ensuring cost-effective use of resources and a strong return on investment for campaigns and promotions.
• Preparate regular reports for senior management on the effectiveness of marketing activities and recommendations for improvements.
• Any other duties assigned from time to time.

Job Requirements:

• Bachelor’s Degree in Business, Marketing, or a related field.
• At least 5 years of relevant marketing experience, preferably in the automotive industry.
• Proficiency in digital marketing tools and strategies.
• Strong communication, negotiation, and project management skills.
• Ability to work in a fast-paced environment
• Highly detail-oriented with a creative mindset and strong conceptualisation skills.
• Excellent analytical skills with the ability to interpret data and drive insights.
• Strong interpersonal skills, a team-oriented approach, and experience in managing stakeholder relationship.

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

- Responsibilities to ensure hit the monthly sales target for the retail shop

- Responsible to order the stock for the retail shop.

- Responsible for monthly HR matter including applying the work pass for worker, calculate their payroll.

- Able to handling the customer with good services

- Able to do the hair cut, colouring, washing, blowing and etc.

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

Join Our Dynamic Sales Team!

Position: Sales Manager
Product Focus: Interactive Panels

About Us:
At AV Media Pte Ltd, we pride ourselves on being a leading provider of cutting-edge audiovisual solutions. We are looking for passionate and driven sales professionals to join our team and champion the sales of Interactive Panels, a state-of-the-art solution transforming collaboration and education.

Key Responsibilities:

• Develop and execute sales strategies to promote and sell Interactive Panels.
• Identify and engage potential customers in corporate, educational, and government sectors.
• Build strong relationships with clients to understand their needs and provide tailored solutions.
• Deliver product demonstrations and presentations to showcase the value of Interactive Panels.
• Collaborate with the marketing team to implement campaigns and drive lead generation.
• Meet or exceed sales targets and provide regular performance reports.

What We’re Looking For:

• Proven sales experience, preferably in the technology or audiovisual industry.
• Excellent communication and presentation skills.
• Strong interpersonal and relationship-building abilities.
• Self-motivated and goal-oriented mindset.
• Familiarity with interactive panel technologies is a plus but not mandatory.

What We Offer:

• Competitive salary and attractive commission structure.
• Comprehensive training on products.
• A supportive and collaborative work environment.
• Opportunities for career growth and development.

How to Apply:
Send your CV and a cover letter detailing your sales achievements to [email protected].

Be part of a team that’s revolutionizing the way people connect and collaborate!

For inquiries, contact us at 65692123.

AV Media Pte Ltd – Empowering Interaction, Redefining Innovation

LEAD AND INSPIRE A TEAM TO DELIVER OUTSTANDING CUSTOMER SERVICE.

OVERSEE DAILY RESTAURANT OPERATIONS, ENSURING EFFCIENCY AND QUALITY.

MAINTAIN HIGH STANDARDS OF CLEANLINESS, SAFETY AND FOOD QUALITY.

DEVELOP STRATEGIES TO GROW CUSTOMER SATISFACTION AND REVENUE.

STRONG LEADERSHIP AND PROBLEM SOLVING SKILLS.

EXCELLENT COMMUNICATION AND ORGANIZATIONAL ABLILITES.

WE ARE LOCATED AT 511 UPPER JURONG ROAD B01-01, CALL 96323551 FOR AN INTERVIEW.

PURPOSE:

To lead our Order to Cash (O2C) process management by overseeing and optimizing the entire order fulfilment cycle, from order entry to cash collection, ensuring efficiency, accuracy, and customer satisfaction. As a key member of our leadership team, you will collaborate with various departments to enhance operational processes and drive continuous improvement.

RESPONSIBILITIES & TASKS:

• Process optimization: Streamline and optimize the end-to-end Order to Cash process to enhance efficiency, reduce errors, and improve overall performance. Conduct regular review and identify gaps against regional standard processes and recommend improvement opportunities in current OpCo’s processes for alignment with the fit to standard implementation of new ERP system.
• Team leadership: Lead a high performing team, providing guidance, mentorship and fostering a culture of accountability and continuous improvement. Be the subject matter expert in all O2C process areas and able to communicate expectation confidently and clearly with OpCo CFOs, operational managers, business process outsourcing management and service delivery team. Conduct training and workshop with OpCo operation managers and BPO team members to share best practices and knowledge of O2C process improvement initiatives.
• Cross functional collaboration: Collaborate with OpCos, Sales, Finance, Customer Service, and other relevant departments to ensure seamless integration and communication within the O2C process. Manage process performance expectation and conduct regular review meeting with OPCO CFOs, order fulfilment, contract management, customer admin, billing, cash application and collection managers as well as business process outsourcing vendor team.
• Performance metrics: Develop and implement key performance indicators (KPIs) to measure and monitor the effectiveness of the O2C process, and implement corrective actions as needed. Perform big data analysis using Power BI to provide drive data driven insight to help management’s decision making in improving process performance within O2C domain. Perform problem solving and root cause analysis to help OpCos resolve key operational challenges in sales order management, contract management, billing and cash application plus collection process. Develop proposal for counter measures to address operational challenges identified and come up with innovative solution to help OpCos achieve key performance metrics and operational excellence.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and company policies, while identifying and mitigating potential risks in the O2C process. Work closely with OpCos, Finance team and other relevant departments to establish policies for process compliance management. Manage end to end change management process to implement and drive adoption of policies and work with OpCo’s operation managers to audit process compliance and implement counter measures.
• Technology Integration: Evaluate, implement, and optimize Order to Cash technologies and systems to support automation and improve overall efficiency. Be the catalyst of digital transformation in the organization through new solution testing and planning for DX initiatives to reduce operational cost and overhead. Support DX initiatives within Finance department and help OpCos to implement automation solution by utilizing Power Platform to improve process efficiency and team productivity. Work closely with ICT to ensure security compliance of cloud solution adoption and review proposed solution implemented by OpCos to mitigate security risk.
• Customer Satisfaction: Focus on enhancing customer satisfaction by ensuring timely and accurate order fulfilment, billing, and collection processes.
• Reporting and Analysis: Generate regular reports and provide insights into O2C performance, contributing to strategic decision-making at the executive level. Oversee all aspects of performance metrics management for order to cash processes. Primarily responsible for maintaining and delivering timely performance metrics report to OpCo’s MDs, CFOs and operational managers. Improve efficiency and performance metric visibility through continuous innovation using Power BI and to reduce cost and overhead in OpCos. Communicate response timely and effectively to enquiry from OpCo CFOs, operational managers, BPO service delivery team and other stakeholders within the organization.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• Min 5 years working experience as business process analyst or as data analyst with proficiency in Microsoft Power Platform and excellent problem-solving skill to lead process improvement and transformation in Order to Cash or Contract to Billing domain
• Have extensive experience and strong understanding of Order to Cash and Contract to Bill processes
• Strong knowledge of finance, billing and accounting is required
• Have experience in digital transformation process management and implementing process automation using Power Platform (Power BI, Power Automate, Power Apps, Power Virtual Agent)
• Extensive experience in big data analytic or business intelligent application such as Power BI
• Extensive experience in data collection, data analysis and metric reporting
• Have experience in implementing ERP system (Oracle, D365) or knowledge of F&O module of D365 is a plus
• Knowledge of leasing business processes is a plus
• Strong technology, proven analytical, conceptualization and problem-solving skill
• Experience in managing stakeholder expectation with good influencing & negotiating skills
• Have extensive experience working in multi cultures and regional setting
• Have experience in process mapping and business process reengineering is required
• Experience in documenting process map and SIPOC and familiarity with Microsoft Vision

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

The Opportunity

This role is responsible for building and delivering our core content for the Group, creating compelling, informative, and engaging narratives to support Toll’s engagement with customers, conversion and revenue through digital and email channels. This includes leading the content writing and managing the teams responsible for creative delivery across design and multimedia.

• Lead, craft and implement a comprehensive content strategy, ensuring a unified brand voice aligned with business goals across various channels including and not limited to marketing campaigns, social media, product, webinars, thought leadership pieces, infographics, customer newsletters, case studies, videos and digital content
• Plan editorial calendar and lead editorial meetings with key stakeholders to ensure consistent push of content across all channels (website, social media, email etc). Develop and execute strategies for distributing content across multiple channels (ex. social media, email, partnerships) and exploring paid distribution opportunities. Oversee the creation, curation and distribution of high-quality content across diverse mediums ensuring all content is well researched and relevant for an impactful storytelling approach that will elevate brand awareness around Toll
• Manage Toll’s social media presence to drive brand and marketing objectives, overseeing scheduling, and utilizing reporting/analytics to continually improve effectiveness. Collaborate with the Head of Marketing to ensure alignment with the overall marketing strategy.. Maintain an organized content management system for easy access and reuse of content assets. Manage content workflows, approvals and publishing processes to streamline production. Review and edit content to ensure it meets quality standards, factually accurate, and adhering to brand voice, guidelines and tonality.
• Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Ensure all content is legally compliant, adhering to copyright laws and industry regulations, email marketing laws and regulations (opt ins, opt outs) following proper protocols for sensitive or regulated content
• Design, write and create engaging email campaigns that are responsive, visually appealing and optimized for different devices with the support of email marketing platforms. Conduct email campaign optimization and develop automated email workflows, using segmentation strategies to nurture prospects, promote cross sells and gain win backs. Manage and segment the email list to ensure targeted communication with specific customer segments. Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Develop and implement an overall email marketing strategy identifying target audiences and segments to create personalized and relevant email content.
• Collaborate with the Toll Design Studio – focusing on content copywriting and design to produce visually appealing and engaging materials. Collaborate with marketing teams to promote content effectively

To Be Successful, You'll need:
• 3+ years previous experience in similar role
• Leading creative team with creating copy for creative campaigns and eDM journeys
• Short-form social and web/digital content and writing for B2B audiences
• Well-developed ability in converting technical and/or complex topics and concepts into plain language
• A reliable, detailed and focused individual who enjoys working and collaborating within a creative team. The ability to manage multiple projects, pressing timelines and some ambiguity with ease
• CMS experience . Experience with basic design tools (e.g. Canva), Salesforce and Marketo an advantage

Job Description

The ideal candidate;

• Identifies opportunities to grow overall business revenue and brand image, through adoption of various marketing mechanisms
• Actively engages in competitive analysis of market trends in Singapore and Asia, so as to extend strategic business development initiatives
• Conduct business opportunity research in order to propagate enhanced patronage through launches of new products
• Establish contacts with players from other companies within the same industry in order to promote franchising opportunities so as to increase the brand outreach locally and within Asia
• Keep track of latest competitor developments and recommend changes accordingly
• Build-up and manage a team of business development executives, in order to develop and enhance a networked outreach
• Establish, develop and execute a Customer Loyalty Program through email, SMS, phone (cold-calling) and social media marketing mechanisms
• Responsible for developing corporate clientele and negotiating a range of standard & non-standard B2B customer requests
• Researching organisations to find new customers and identify key decision makers in order to promote services and products
• Identify, propose, and execute potential business deals such as but not limited to, tender biddings, corporate catering orders and establish partnerships with event management firms
• Possesses an in-depth understanding of food processing and manufacturing financial costs
• Experienced with a strong understanding of Google AdWords in order to propagate and monitor marketing initiatives closely
• Keeps abreast of latest market information in order to better align the business with changing market trends and requirements
• Follows up on quotation requests so as to facilitate sales growth
• Forecasting sales targets and ensuring they are met
• Engaging in up-selling and cross-selling of products and services
• Actively seek and build a network of commissionable introducers so as to enhance patronage
• Attend events, conferences and ceremonies in order to identify operational streamline possibilities
• Preparation of business proposals and offer letters to prospective partners, and collaborators

RESPONSIBILITIES:

• Establish and agree upon a BIM Execution Plan, ensuring on-going compliance and continuous improvement, as well as perform any and other responsibilities or functions as required in the BIM Execution Plan.
• Oversee, coordinate and manage BIM projects.
• Provide internal BIM consultancy for projects.
• Manage processes, implementation, best practices and techniques of BIM and related tools.
• Setup/maintain company BIM Standards, workflows and processes
• Determine the conventions to be followed for reviewing BIM models and associated deliverables.
• Monitor the progress of design to ensure it is according to planned schedule.
• Responsible to participate and support the Company’s SHEQ within their scope of duties.
• Ability to train engineers in Autodesk Revit, Navisworks as well as Bentley software basics.

REQUIREMENTS

• Degree in Civil, Architectural, Structural or its equivalent with minimum 10 yrs relevant experience
• Well-versed in BIM e-submission process, requirements and guidelines, and LTA, PUB and BCA standards
• Trained in BIM Modeling and BIM Management
• Full understanding and competence in 3D modelling in Bentley and Autodesk Civil and Structural softwares and civil structural design, setting up Seed and Shared parameters, as well as experience in Navisworks, Navigator, BIM 360, Solibri.
• Experience in Bentley ProjectWise is of advantage

Social Media Marketing Manager (Agency)

Singapore

Company Description:

Our client is a dynamic and innovative agency specializing in crafting impactful brand stories and driving engagement through compelling content. With a keen focus on strategy, creativity, and real-time trends, we help our clients amplify their voices across social platforms. Our team thrives on turning ideas into buzzworthy campaigns, ensuring every story resonates and captivates the right audience.

Responsibilities

• Research, formulate strategies, develop and execute social media always-on content and social-first campaigns
• Manage various social platforms to identify and leverage trends for maximum brand impact (Meta, LinkedIn, TikTok, XHS, Lemon8)
• Manage, create and publish high quality content
• Liaise with designers and other departments to ensure content achieves desired business and marketing outcomes for our clients
• Analyse stats and create reports
• Stay on top of latest social media practices, trends and tools
• Work closely with clients to achieve content goals
• Manage a budget and run paid ads for social media posts
• Lead team of junior content planners and strategists.

Requirements:

• Keen eye for good design
• Masterful wordsmith
• Exceptional attention to detail
• Degree in Communications, Digital Marketing or Business Management with relevant specialty
• Min. 2-3 year experience in relevant social media or content marketing role
• A proven track record and strong understanding of all social media platforms
• We’d also consider knowledge in Notion, Canva, Adobe Ps and Ai a plus

E-Commerce Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled E-Commerce Manager based in Singapore. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As an E-Commerce Manager, you will oversee the end-to-end management of our e-commerce platforms, develop strategies to drive sales, and optimize the customer journey. You will play a critical role in achieving revenue growth, ensuring seamless operations, and maintaining a strong brand presence online.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a E-Commerce Manager whose responsibilities include, but are not limited to:

1. E-Commerce Strategy and Management

• Develop and execute a robust e-commerce strategy to drive online sales, growth, and profitability.
• Manage the end-to-end e-commerce operations, ensuring a smooth and engaging online customer journey.
• Oversee all e-commerce platforms, including product listings, pricing, promotions, and website performance.
• Identify emerging market trends and implement innovative strategies to maintain a competitive edge.

2. Digital Marketing Integration

• Collaborate with the marketing team to plan and implement SEO, SEM, email campaigns, and social media strategies to drive traffic and conversions.
• Optimize campaigns to maximize ROI and improve the effectiveness of marketing initiatives.
• Leverage data to understand customer behavior and design targeted campaigns that enhance engagement and retention.

3. Customer Experience Optimization

• Enhance the digital shopping experience by refining navigation, search functionality, and checkout processes.
• Ensure the e-commerce platform is optimized for mobile and multi-device usage.
• Develop and implement customer service protocols to resolve inquiries and enhance satisfaction.

4. Operations, Logistics, and Inventory Management

• Coordinate with supply chain teams to ensure efficient inventory management and timely order fulfillment.
• Monitor inventory levels and implement demand forecasting to minimize overstock or shortages.
• Streamline order processing and delivery systems to improve operational efficiency.

5. Performance Tracking and Analytics

• Track key performance indicators (KPIs) such as website traffic, conversion rates, cart abandonment, and customer lifetime value.
• Use analytics tools (e.g., Google Analytics, Power BI) to generate actionable insights.
• Report regularly on e-commerce performance and recommend data-driven improvements.

6. Platform Management and Development

• Work with web development teams to ensure the platform is functional, up-to-date, and visually appealing.
• Implement new technologies and features to improve user experience and streamline backend operations.
• Troubleshoot and resolve technical issues promptly.

7. Team Leadership and Collaboration

• Build and lead a high-performing e-commerce team, fostering a culture of innovation and accountability.
• Partner with cross-functional teams, including IT, marketing, logistics, and customer service, to align on goals and priorities.
• Train and mentor team members to ensure professional growth and alignment with business objectives.

8. Vendor and Third-Party Management

• Manage relationships with third-party marketplaces (e.g., Amazon, Lazada, Shopee) and external vendors.
• Negotiate favorable terms and ensure compliance with contracts to maximize profitability.
• Monitor third-party performance and ensure alignment with brand standards.

9. Compliance and Risk Management

• Ensure all e-commerce activities comply with legal regulations, including data protection and payment security standards.
• Mitigate risks related to online transactions and customer data through regular audits and
• updates.

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related fields.
• 5+ years of experience in e-commerce management, digital marketing, or a related role.
• Proven success in developing and executing e-commerce strategies that drive sales growth.
• Hands-on experience with e-commerce platforms like Shopify, Magento, WooCommerce, or BigCommerce.

Technical Skills

• Proficiency in analytics tools (e.g., Google Analytics, Tableau, Power BI) to track and interpret key metrics.
• Advanced knowledge of SEO, SEM, PPC, email marketing, and social media advertising.
• Familiarity with payment gateways, security protocols, and compliance standards.
• Strong understanding of UX/UI principles, web development basics, and mobile optimization.

Soft Skills

• Exceptional leadership and team-building abilities to motivate and guide a diverse team.
• Strong analytical and strategic thinking to identify opportunities and solve complex problems.
• Excellent communication and interpersonal skills to collaborate across departments and with external partners.
• High adaptability and resilience in a fast-paced, dynamic environment.

Additional Requirements

• Experience with international e-commerce operations is a plus.
• Familiarity with emerging trends, such as AI-driven personalization and voice commerce.
• Willingness to travel for events, conferences, or vendor meetings as necessary.

Founded in 2006, IGG is a leading global mobile games developer and publisher committed to making amazing innovative games for players all over the world. Our games are available in 23 different languages, and are enjoyed by 38 million monthly active users from over 200 countries and regions. At IGG, we are innovators at work, gamers at heart.

We are currently looking for a BD/Marketing Manager to join our energetic team in Singapore!

Job Description:

Business Development

Build and maintain relationships with existing and potential partners

Coordinate with other departments on collaborative campaigns with partners

Identify and evaluate potential partnerships and business opportunities

Analyse market trends and competitor activity to identify new opportunities for growth

Marketing

Conceptualize, plan, test, evaluate and execute social media marketing strategies for new games

Plan, produce and manage content for multiple social media platforms

Grow and manage gamer community on different social media platforms

Conceptualize, plan and execute guerilla marketing campaigns for organic user acquisition

Manage and guide less experienced team members

Job Requirements:

5 or more years of relevant work experience

Degree in a relevant discipline

Avid gamer, deep passion for games

Excellent communication, interpersonal and collaboration skills

Able to fluently liaise with Chinese-speaking stakeholders

Very familiar with various social media platforms

Able to work independently

Video / mobile gaming industry experience a bonus

What’s in it for you:

Vibrant work environment

Medical & Dental benefits

H&S Insurance coverage

Health screening subsidy

Exciting team building activities

Birthday gift

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

Drive End-to-End Project Delivery

• In charge of end-to-end project development lifecycle(s):
  • Gather user requirements from the client
  • Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
  • Plan project milestones and resources required
  • Provide cost estimates for budget approval
  • Lead development sprint cycles to schedule and monitor:

A. Data collection, annotation and pre-processing activities

B. Model training and iterative improvement activities

C. Model performance validation activities

D. SDK integration activities

E. Quality assurance checks activities

• Draft project SOPs (Standard Operating Procedures)
• Draft release notes
• Lead and coach the development team to achieve successful outcomes
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

Good to Have

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

Please apply directly here: https://apply.workable.com/visenze/j/36F40773B6/

Application Mode

• Apply by Whatsapp +65 85229666

Job Responsibilities:

• Has overall shift responsibilities and is accountable for the smooth running of the restaurant
• Responsible for the profitability of the outlet, staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet
• Lead and motivate staff in achieving sales targets and customer satisfaction
• Develop and maintain the highest standard of service quality
• Ensure all cost expenses are well managed
• Responsible in recruitment, development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability.
• Involve, prepare pre-service meeting/roll call for staff
• Evaluate the operations and procedures and suggest improvements
• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
• Responsible for the submission in a timely manner, all reports, schedules etc to the Operations Manager and HQ
• Attend all meetings and training programs when required
• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences
• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers
• Overseas posting/attachment may be required

**Variable Bonus, Merit Increment & Promotion, Staff Discount, Variable Incentive, Referral Scheme, Grooming Allowance, Dental Benefits, Insurance, Birthday Vouchers, Festive Gift** (Terms & Conditions apply)