Founded in 2006, IGG is a leading global mobile games developer and publisher committed to making amazing innovative games for players all over the world. Our games are available in 23 different languages, and are enjoyed by 38 million monthly active users from over 200 countries and regions. At IGG, we are innovators at work, gamers at heart.

We are currently looking for a BD/Marketing Manager to join our energetic team in Singapore!

Job Description:

Business Development

Build and maintain relationships with existing and potential partners

Coordinate with other departments on collaborative campaigns with partners

Identify and evaluate potential partnerships and business opportunities

Analyse market trends and competitor activity to identify new opportunities for growth

Marketing

Conceptualize, plan, test, evaluate and execute social media marketing strategies for new games

Plan, produce and manage content for multiple social media platforms

Grow and manage gamer community on different social media platforms

Conceptualize, plan and execute guerilla marketing campaigns for organic user acquisition

Manage and guide less experienced team members

Job Requirements:

5 or more years of relevant work experience

Degree in a relevant discipline

Avid gamer, deep passion for games

Excellent communication, interpersonal and collaboration skills

Able to fluently liaise with Chinese-speaking stakeholders

Very familiar with various social media platforms

Able to work independently

Video / mobile gaming industry experience a bonus

What’s in it for you:

Vibrant work environment

Medical & Dental benefits

H&S Insurance coverage

Health screening subsidy

Exciting team building activities

Birthday gift

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

Drive End-to-End Project Delivery

• In charge of end-to-end project development lifecycle(s):
  • Gather user requirements from the client
  • Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
  • Plan project milestones and resources required
  • Provide cost estimates for budget approval
  • Lead development sprint cycles to schedule and monitor:

A. Data collection, annotation and pre-processing activities

B. Model training and iterative improvement activities

C. Model performance validation activities

D. SDK integration activities

E. Quality assurance checks activities

• Draft project SOPs (Standard Operating Procedures)
• Draft release notes
• Lead and coach the development team to achieve successful outcomes
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

Good to Have

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

Please apply directly here: https://apply.workable.com/visenze/j/36F40773B6/

Job Summary:
Develop and improve recruitment policies & programs to support the company's overall strategic objectives, while ensuring cost effectiveness and compliance with legislative requirements. Effectively utilize relevant resources to ensure efficient execution of recruitment operations. Plan, organize, and execute talent recruitment & employment, talent sourcing strategies, policies, plans, projects, SOP etc, to achieve the overall company and HR goals.

Duties/Responsibilities:

• Develop and improve competitive C&B policies & programs to support the company’s overall strategic objectives,Administer & oversee all C&B related matters such as salary, bonus, stock option, insurance & benefits to ensure prompt & accurate deliverance and conformance of statutory and company policies regulations.
• Overseas Staffing Operation:

1. EP, SP and WP application/renewal.

2. SAP data entry & maintenance.

3. Banker guarantee mgmt.

4. Probation appraisal.

5. Resignation matters .

6. Policy review.

• Overall in charge of office administration, transport and security operations. Oversee all Outlets in the Company (Canteen, Coffee Corner, Convenience store, Vending machines).
• Develop and oversee proactive communication and employee relations programmes.
• Overall incharge of In-Hourse Clinic & Reception services to ensure employee satisfaction.
• Oversee Employee Communications (Handbook, Communication Meeting, Climate Survey)
• Oversee all Social, Recreational & Welfare activities
  
  Required skills / abilities:
• Excellent team leadership with a focus on developing of talent capabilities.
• Excellent verbal, written communication and presentation skills.
• Proficiency in decision-making, planning, and organizational skills
• Strong analytical and problem solving skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances and policies.
• Capable of taking challenges and working under pressure in a fast paced environment.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong knowledge of labor laws, regulations, and compliance requirements related to recruitment development.
  
  Education & Experience:
• Minimum 10 years of working experience in HR with a focus on development.
• Working knowledge of multiple human resources discipline, including salary review practices, employee services development and respective employment laws.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

EDP Renewables APAC is the main subsidiary of EDP Group, a global leader in the renewable energy sector and one of the world’s largest wind producers. With its headquarters in Singapore, EDP Renewables is the leading sustainable development hub for the Asia Pacific region with activities across nine different markets. Our activities are focused on the design, development, management, and operation of renewable energy sources, namely solar, wind, as well as new technologies such as storage.

EDP is a global energy group leading the Energy Transition, Innovation and Sustainability. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contributions to society. To achieve our goals, we aim to attract diverse people with high potential through the professional opportunities we create.

Join us to be part of a renewable energy leader that reinvests in society through sustainable projects and social as well as cultural causes. You will have the opportunity to actively participate in our global transformation, by changing tomorrow now

This role will be handling tax advisory and operational compliance and reporting for all EDPR APAC geographies (except Vietnam and China).

• Provide expert tax advice on corporate structures, mergers, acquisitions, joint ventures, and project financing specific to the renewable energy sector in APAC.
• Advise on tax-efficient strategies related to international tax planning, cross-border transactions, and transfer pricing policies.
• Collaborate with wider finance team and business units to define and implement transfer pricing strategies, tax compliance and tax reporting controls.
• Conduct in-depth reviews and analysis of tax incentives, credits, and subsidies available in the renewable energy sector across APAC countries.
• Oversee the implementation of transfer pricing policies and documentation in line with local regulations and global standards.
• Provide guidance on intercompany pricing arrangements and ensure compliance with applicable transfer pricing rules.
• Identify and assess tax risks, providing proactive solutions to mitigate potential tax exposures.
• Coordinate with internal and external stakeholders to resolve any tax audits, disputes, or inquiries from tax authorities.
• Ensure compliance with the company’s tax governance framework and internal control processes.
• Manage and oversee the preparation and timely filing of tax returns (corporate income tax, GST, withholding taxes, transfer pricing, etc.) across the APAC region, ensuring compliance with local regulations.
• Ensure accurate and timely compliance with all corporate tax obligations, including monthly, quarterly, and annual filings.
• Monitor tax legislation and regulatory changes within the APAC region to ensure compliance and minimize tax risks.

Requirements:

• Degree in Accounting, Finance, Economics or related fields (specialization in taxation is a plus)
• At least 6 years of relevant working experience, preferably with 2 to 3 years of Big 4 experience and high-growth, MNC or listed companies
• Good knowledge with APAC and SG tax
• Hands on, driven and collaborative, and high work ownership
• Ability to work under pressure and strict deadlines for multiple concurrent projects across APAC
• Self-starter, strong multi-tasking, and project management capabilities
• Good team management skills
• Able to translate technical tax issues into practical business solutions
• Excellent communicator who can influence, engage, and build strong relationships & trust at all levels
• Value alignment: stewardship, collaboration, innovation and with a spirit of excellence

When you join EDP Renewables APAC, you will have access to:

• Professional experience in a leading global company in the renewables industry with flexible work conditions
• Recognition through remuneration compatible with the role and other additional benefits
• Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering

About EDP Group:
As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organisation. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.

What makes us proud as an employer:
• TOP Employer APAC, Singapore 2024 certification
• TOP Employer Europe 2024 certification
• Bloomberg Gender Equality Index 2021
• Top Workplaces US 2021
• Certification in Conciliation (Excellence) by the Más Familia Foundation

POSITION SUMMARY:

As part of the Regional Medical Affairs Team, the Regional Medical Affairs Manager will act as the regional therapeutic expert for our Consumer Health, Pain and CNS portfolios (subject to be updated as for business and medical needs). This role will also be responsible for clinical operations, real world evidence such as CRO management, clinical trial documents and clinical operation support to affiliates. In addition, this role will support on medical operation and compliance activities (RMA audits, digital initiatives, SOP knowledge).

KEY RESPONSIBILITIES:

Medical Affairs

• Provide medical and scientific support.
• Act as the regional therapeutic expert for assigned therapeutic areas. Provide Medical affairs support to local affiliates where there is no medical presence as required.
• Work in collaboration with the regional marketing teams and provide strategic medical input into core brand strategies and support medical marketing activities such as promotional material, product launches, omnichannel engagement, brand planning, etc.
• Perform medical assessment for the respective brands for business development opportunities as well as other assets as assigned
• The regional medical point of contact for the TAs for the regional and local medical and marketing teams for providing directions and support on medical action items, including but not limited to KOL engagements, insight seeking, advisory boards, Medical led meetings and initiatives, patient centricity, medical omnichannel communications, etc.
• Manage medical information inquiries for the assigned therapeutic area.
• Conduct regional scientific training on the disease and products.
• Lead life cycle management and data generation activities for the regional/corporate brands.
• Support the building of strong regional advocates and expert panels and speakers for the brands.
• Maintain knowledge of relevant regulations and guidelines and disseminate same to clinical project teams.
• Research and prepare training on therapeutic areas and indications of relevance and maintain an awareness of trends and changes of importance in the management of those indications.
• Initiates and maintains interactions with key opinion leaders and investigators in therapeutic areas of interest. Create and implement KOL mapping and engagement plan.
• Attend and act as an advisor to relevant clinical development projects or clinical meetings.
• Create or support the development of medical/scientific materials and slide decks as needed and ensure the content is reviewed and approved.
• Act as backup for pharmacovigilance case assessment as needed. Work together with the Pharmacovigilance team to perform adverse event causality assessment for local, regional and global products as well as partner products

Clinical Operations:

• Leads all stages of the clinical study development process including: feasibility assessments; protocol design; CRF design; ISF investigational site selection; generation of clinical study reports and the development of study-related documents, informed consent documents, study manuals and plans, trial master files (TMF), case report form design, etc. Identify data gaps and the need for phase 4 RWE studies for data generation.
• Provide clinical operation support to the local team as needed.
• Act as regional medical lead for CRO management, conduct due diligence for onboarding of the CRO and participate in CRO qualification and audit process.
• Work closely with CRO and keep track of project timeline, budget and milestones.
• Takes responsibility for and initiates the review of all clinical study documents and reports such as project management plans, data management plans, interim reports, etc.
• Work closely with the regional medical director/associate director to study objectives by working with team members to set project priorities and milestones and resolve project conflicts.
• Proactively identifies and resolves issues, and participates in process improvement initiatives as required.
• Reviews and approves invoices from study vendors, investigators, consultants, etc. and planning of the clinical study budgets.
• Oversee medical aspects of the risk management and risk mitigation strategies.
• Act as data manager to ensure the correctness of the clinical study data and verify the statistical analysis.
• Present clinical study data at regional and global conferences as a poster or oral presentation.
• Work with regional TA lead, regional marketing team, local medical team, and local marketing team on the dissemination of the clinical study data; participate/organize investigator meetings, steering committee meetings, and interdepartmental meetings.
• Ensures GCP, regulatory compliance, internal SOPs and working instructions are maintained throughout the clinical study lifecycle.

KEY REQUIREMENTS:

• At least 5 years of medical affairs and clinical research/development experience within a pharmaceutical or Biotechnology Company.
• A certified Doctor (MBBS, MD) or a post-graduate scientific degree in medicine, biology, PhD, etc. will be an advantage.
• Solid understanding of medical affairs in the pharmaceutical industry with the ability to connect medical affairs and commercial priorities to work with cross-functional stakeholders as well as experience in people management and project-based activity and successful delivery of initiatives are required.
• Excellent written and verbal communication skills and good presentation skills.
• Travel to markets within APAC would be required.
• Strong Commercial awareness - Ability to work with regional and local commercial stakeholders.
• Unquestionable integrity and positive attitude.
• Great at building relationships, particularly with KOLs.
• Willing and capable of managing multiple projects, tight timelines and responsibilities.

Position Title: Brand Manager Assistant
Location: Singapore
Employment Type: Full-time

Job Summary

We are looking for a highly motivated Brand Manager Assistant to support the Brand Manager in executing marketing and branding strategies. This role involves assisting with campaign planning, market research, and coordination to ensure the successful delivery of brand initiatives.

Key Responsibilities

• Support Branding Strategies: Assist in the development and implementation of branding strategies to align with business objectives.
• Market Research: Conduct research on market trends, competitors, and consumer behavior to provide actionable insights.
• Campaign Coordination: Help plan, execute, and monitor marketing campaigns across multiple channels, including social media, email, and events.
• Collaboration: Work closely with cross-functional teams such as sales, design, and product development to ensure brand consistency.
• Content Creation: Assist in preparing presentations, marketing materials, and reports to support branding activities.
• Performance Tracking: Monitor campaign performance and gather data to evaluate the success of branding efforts.
• Administrative Tasks: Manage schedules, coordinate meetings, and handle documentation related to branding projects.

Qualifications & Skills

• Diploma or degree in Marketing, Business Administration, Communications, or a related field.
• Strong understanding of marketing and branding principles.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with design tools like Adobe Creative Suite is a plus.
• Analytical mindset with a keen eye for detail.
• Ability to multitask and work in a fast-paced environment.

Employment Compliance with MOM Regulations

This role complies with the Ministry of Manpower (MOM) regulations and includes the following measures:

1. Fair Consideration Framework (FCF):This job position will be posted on MyCareersFuture.sg for at least 14 days to prioritize local hiring before considering foreign applicants.
   
2. Tripartite Guidelines on Fair Employment Practices (TGFEP):The recruitment process is based on merit, ensuring no discrimination based on age, gender, race, religion, marital status, or disability.
   
3. Work Pass Compliance:For foreign hires, employers will ensure candidates meet Employment Pass (EP) or S Pass requirements, including salary thresholds and qualifications.
   
4. Flexible Work Arrangements (FWAs):The company complies with MOM’s guidelines on formal flexible work arrangement requests, effective December 2024, to promote work-life harmony.
   
5. Background Checks:Comprehensive background checks will be conducted to verify qualifications and employment history.
   

Salary & Benefits

• Competitive salary based on qualifications and experience.
• Opportunities for training and professional growth.
• Flexible work environment with hybrid options available.
• Comprehensive health and wellness benefits package.

How to Apply

Interested applicants are invited to submit their resumes and cover letters to [email address] by [closing date]. Shortlisted candidates will be contacted for interviews.

Company Overview:

Qi Tian is a leading provider of custom full-home solutions, specializing in wood and iron structures for residential and commercial spaces. We pride ourselves on delivering high-quality, sustainable, and innovative products.

We are currently looking for a Production & Product Manager to join our dynamic team. This role is essential to streamline production processes, manage resources effectively, and ensure the delivery of exceptional products.

Key Responsibilities:

• Oversee the production line operations, ensuring optimal allocation of manpower, materials, and machinery.

• Develop and implement strategies to improve production efficiency and reduce waste.

• Manage inventory of raw materials, including wood and iron, and ensure timely procurement.

• Coordinate production schedules to meet customer demands and project deadlines.

• Supervise and train team members, fostering a culture of collaboration and excellence.

• Ensure adherence to quality standards and safety regulations.

• Maintain clear communication between production, logistics, and sales teams to ensure smooth operations.

• Provide technical expertise in board materials, including understanding specifications and applications.

Requirements:

• Proven experience in production management, preferably in wood or metal manufacturing.

• Strong knowledge of board materials (e.g., plywood, MDF, particleboard) and ironwork.

• Excellent organizational and problem-solving skills.

• Ability to optimize workflows and allocate resources effectively.

• Familiarity with production machinery and maintenance processes.

• Strong leadership and team management skills.

• Fluent in English; additional languages are a plus.

What We Offer:

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• A collaborative and innovative work environment.

Salary: $4500+commision, 6 days a week, 7 days leave a year, 7 days mc a year

Location: Singapore

If you are passionate about leading a production team and have a keen understanding of custom wood and ironworks, we want to hear from you!

How to Apply:

Send your resume and cover letter to [your email address]. Please include “Production & Product Manager Application” in the subject line.

Join us in shaping the future of custom home solutions!

Job Description:The Strategic Procurement Manager will play a pivotal role in optimizing the procurement processes within the oil and gas project. Responsible for developing and implementing strategic procurement initiatives to ensure cost-effectiveness, efficiency, and compliance with regulatory standards. The incumbent will collaborate closely with internal stakeholders, including project managers, engineers, and finance professionals, to identify procurement needs and develop sourcing strategies that align with project goals. Additionally, the Strategic Procurement Manager will oversee supplier relationships, negotiate contracts, and monitor supplier performance to ensure on-time delivery of high-quality goods and services. Strong analytical skills, negotiation abilities, and a deep understanding of the oil and gas industry supply chain are essential for success in this role.

Key Responsibilities:

1. Develop and implement strategic procurement plans that support project objectives and budgetary constraints.
2. Collaborate with cross-functional teams to identify procurement needs and establish sourcing strategies for equipment, materials, and services.
3. Conduct market research to identify potential suppliers, assess their capabilities, and negotiate favorable terms and pricing agreements.
4. Manage supplier relationships and performance, including conducting supplier evaluations and implementing corrective actions as needed.
5. Ensure compliance with company policies, industry regulations, and ethical standards throughout the procurement process.
6. Lead contract negotiations and establish agreements that mitigate risks and ensure the timely delivery of goods and services.
7. Monitor market trends, supplier performance, and industry developments to identify opportunities for process improvements and cost savings.
8. Develop and maintain procurement-related documentation, including contracts, purchase orders, and supplier agreements.
9. Provide leadership and mentorship to procurement staff, fostering a culture of continuous improvement and professional development.
10. Collaborate with finance and accounting teams to track procurement expenses, analyze spending patterns, and identify cost-saving opportunities.

Requirements:

1. Bachelor's degree in business administration, supply chain management, or a related field; advanced degree preferred.
2. Minimum of 10 years of experience in procurement, with at least 3 years in a strategic procurement role within the oil and gas industry.
3. Deep understanding of the oil and gas industry supply chain, including knowledge of equipment, materials, and service providers.
4. Proven track record of developing and implementing strategic procurement initiatives that drive cost savings and operational efficiency.
5. Strong negotiation skills and the ability to build and maintain effective relationships with suppliers and internal stakeholders.
6. Excellent analytical abilities, with experience in conducting market research, analyzing supplier capabilities, and identifying cost-saving opportunities.
7. Proficiency in contract management, including drafting and negotiating agreements, and ensuring compliance with legal and regulatory requirements.
8. Experience with procurement software and tools, such as ERP systems, e-procurement platforms, and spend analysis tools.
9. Strong communication and leadership skills, with the ability to influence and collaborate effectively across functional teams.
10. Professional certifications in procurement or supply chain management (e.g., CSCP, CPSM) are a plus.

Senior Commercial Manager, Research & Safety Market Division Singapore

Thermo Fisher Scientific is seeking a highly skilled and motivated Senior Sales Manager to join us to lead our Singapore Sales team for Fisher Scientific channel business. As a global leader in scientific research and technology, Thermo Fisher Scientific is dedicated to enabling our customers to make the world healthier, cleaner, and safer.

Responsibilities:

• Drive sales growth and meet revenue targets in the Singapore market for Fisher Scientific Channel business.
• Develop and implement strategic sales plans to expand customer base and increase market share
• Provide leadership and guidance to the sales team, fostering a collaborative and inclusive work environment
• Develop and nurture strong connections with important customers and individuals
• Conduct market research and competitive analysis to identify new business opportunities
• Manage the entire sales process, from prospecting to contract negotiation and closing deals
• Collaborate with cross-functional teams to ensure flawless execution of customer projects
• Collaborate with Self-Manufactured and 3rd party suppliers to provide one-stop-shop value proposition to our customers
• Build analytics to measure success of sales strategy, coach and measure Salesforce effectiveness KPI as developed for the team
• Build 5 year Strategic Plan (STRAP) along with the team and execute on it once all approvals in place
• Share of wallet measurement and expansion for all customers

Requirements:

• Master's degree in area of Life Sciences or a related field (MBA preferred)
• Proven track record of success in sales, with 10+ years of experience in a similar role
• Strong leadership skills and ability to drive a high-performance sales team
• Exceptional communication, presentation and interpersonal skills
• Demonstrates a proactive and driven approach to work, with a strong motivation to surpass objectives
• Ability to compete in a fast-paced and dynamic market
• Strict attention to detail and ability to determine and address customer needs
• Demonstrated ability to successfully implement sales strategies and initiatives

Join our team at Thermo Fisher Scientific. Apply today to start your story with us!

Job Description & Requirements

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Job Summary

Serve as the central hub for all internal and external communications within the Senior Services, managing all media matters to ensure a consistent brand message across various platforms. Oversee the creation and dissemination of press releases, published resource materials, and online media content (websites, social media pages) to effectively communicate the division's initiatives and achievements. Utilise data analytics to develop engagement strategies and assist with business development.

Principle Accountabilities

1. Diagnose gaps and identify opportunities through strategic engagement of key accounts/ partners
2. Develop engagement plan, recommend appropriate solutions and track projects progress via a data driven approach
3. Develop deep understanding of the industries and be attuned to MOH/AIC initiatives to support Senior Services engagement sessions
4. Forge effective partnerships with strategic stakeholders including other community care providers, RHS and other healthcare partners, and potential donors,
5. Support outreach, marketing and networking events that will increase awareness and adoption of best practices
6. Work closely with volunteer and programme lead to ensure alignment of communications with Senior Services division
7. Utilise data analystics to understand effectiveness of maketing and communications effectiveness
8. Carry out other responsibilities and duties as assigned from time to time

As a leading global media network, with data at the core, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly and efficiently. We consider client business needs from the start and keep consumer behavior at the heart of everything we do. We are comprised of the full-service media networks OMD, PHD, and Hearts & Science, as well as a number of specialty media communications companies. We offer unparalleled clout in the marketplace and a depth of capabilities and experience that drive leadership and innovation in every media type. Omnicom Media Group is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 2,500 clients in more than 100 countries.

The Senior Manager, SEO is responsible for day-to-day management of a client account and driving business success across channels. It includes SEO, CRO, E-Commerce along with added requirements such as ASO, Content Outreach and more.

Reporting Structure:

• You report to the Head of Performance and E-Commerce
• You are expected to manage your team as well as any specialist delivery services that are being deployed in your business.

Key Responsibilities:

1. Business Responsibilities

• Defines the annual objectives and supervises the budget, keeping costs and margins under control
• Forecasting and account planning on SEO
• To provide business supports to agency brands and also drive own sales and projects
• Establish clear performance indicators and deliver Executive Leadership updates.
• Nurturing and developing the Specialist team to match the evolution of digital marketing
• Input into the structure of the department according to the growth provisions.
• Participate in presentations, conference calls to assist teams across OMG SG in other markets.
• Provide support to team and proactively work on preparing and researching POV, case studies and white papers.
• Drive internal communication with teams across Omnicom Media Group as appropriate and provide consultative services to assist with business and account development.
• Collaborate on the strategy and approach for PR and social.
• Perform competitive research and opportunity analysis for the company.
• Participate in weekly team/account meetings and offer ideas and suggestions to improve and evolve optimizations.
• Expertise with in-depth understanding in technical optimization, high-quality content creation, and strategic link building to drive organic growth.

2. Client Responsibilities

• Manage client relationships and provide timely communications to clients for campaign management, optimisation and reporting.
• Communicate transparently with account leads of any issues, along with planning and account ownership.
• Format reports and provide top-line insights for on-going reports and post-buy analysis
• Understand metrics and KPIs of account and continually suggest optimizations to improve campaign performance, ensuring that all optimizations are documented.
• Oversee process for new launches or site revamps, to ensure organic improvements and stability of the brand site.
• Develop knowledge of client’s business, competition and latest industry news and trends.
• Work with the agency brands to formulate and execute, or to add SEO strategies in the business.

3. People Responsibilities

• Oversight and direction of associated Specialists
• Provide direction to Specialists when assigning tasks
• Oversee Specialists to ensure timely and accurate product or results delivery; provide input for Specialist performance reviews
• Train Specialists on optimization tactics and account budget pacing strategies
• Assist in training other employees on best practice and processes.
• Demonstrated ability to lead meetings in the account lead’s absence
• Ability to work in a team environment that promotes collaboration
• Adept at communicating effectively across all levels
• Capable of working successfully within a team as well as independently
• Able to establish and maintain effective relationships interdepartmentally as well as those outside the team

Experience required:

• Tertiary qualified
• 7+ years relevant Paid Search and SEO experience
• Excellent verbal and written communication skills
• Ability to clearly and effectively articulate thoughts and points
• Should be self-motivated with strong leadership skills who is equally comfortable collaborating in a team environment
• History of teamwork and willingness to roll-up one’s sleeves to get the job done
• Prior experience leading a team
• Has experience in working across Asian markets and languages.
• Strong client facing communication & presentation skills

Personal Attributes:

• A ‘Can Do’ attitude
• Tenacious
• Business savvy
• Entrepreneurial
• Persuasive
• Leadership qualities
• Great interpersonal and communication skills internally, with media owners and clients

Job Responsibilities

Overall Project Management:

• Oversee project planning, documentation, timelines, and budget management.

Coordination of Quality Section in Dossiers:

• Coordinate internal and external activities related to the Quality section of dossiers.
• Provide strategic guidance to technical teams regarding CMC regulatory requirements.

Review and Compliance Oversight:

• Review technical documents from various teams for accuracy, compliance, and completeness for regulatory submissions.

Due Diligence and Regulatory Agency Meetings:

• Prepare briefing packages and support cross-functional teams in due diligence and regulatory agency meetings.
• Engage in negotiations to address and resolve CMC issues.

Dossier Authorship:

• Author and drive completion of the Quality section of dossiers for clinical trial and marketing authorization applications.
• Ensure final versions align with requirements and meet regulatory agency expectations.

Subject Matter Expertise:

• Monitor activities of CMO/CDMO and provide CMC subject matter expertise.
• Review or approve technical documents (e.g. tech transfer documents) and address or escalate CMC/Quality issues.

Vendor Management and Procurement:

• Assist in vendor discussions, procurement processes, and shipment activities.

Workflow Optimization:

• Identify inefficiencies and improve workflows to ensure the efficient operation of the CMC and Bioanalysis department.

Collaboration and Goal Achievement:

• Collaborate with Team Leaders and members of the CMC Lab and Quality Assurance to ensure department goals are efficiently met.

Regulatory Intelligence:

• Stay informed about relevant industry and agency guidance to maintain regulatory intelligence.

Job Requirements

• A bachelor's, Master, or PhD degree in a relevant scientific discipline (e.g., Chemistry, Biochemistry, Pharmaceutical Sciences).
• Demonstrated experience in overall project management. Certification in project management (e.g., PMP) would be advantageous.
• In-depth knowledge and understanding of Chemistry, Manufacturing, and Controls (CMC) regulatory requirements and processes, particularly in the authoring or management of Quality sections of dossiers for clinical trial and marketing authorization applications of biologics drug.
• Strong collaborative skills, with the ability to work effectively with cross-functional teams, vendors, and alliance partners.
• Meticulous in reviewing technical documents to ensure accuracy, compliance, and completeness.
• Knowledge of bioprocessing, functional assays and physiochemical characterization of monoclonal antibody is a plus.

Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

Are you a results-driven professional with a passion for driving business growth and innovation in the life sciences sector? REVIVO BioSystems, a fast-growing startup at the forefront of organ-on-a-chip and tissue engineering technology, is seeking a motivated Sales and Business Manager to lead our global business strategy and execution. This role is key to scaling our market presence and delivering cutting-edge testing services and products that contribute to a more sustainable and ethical future worldwide.

About REVIVO BioSystems

REVIVO BioSystems is a Singapore headquartered company founded by a team of engineers and biologists with deep expertise in biomedical engineering, cell cultures, preclinical studies, and tissue engineering. By taking advantage of our advance in microfluidic technology, we are on an ambitious growth trajectory, aiming to become a global leader in in vitro and ex vivo testing technologies for the cosmetic, chemical, and pharmaceutical research industries.

Role Overview

As Sales and Business Manager, you will be the driving force behind our revenue growth, responsible for developing and executing business strategies that delivers aggressive growth targets and drives our market expansion. You’ll lead our revenue growth efforts, optimize our commercial operations, and manage key client relationships to ensure customer satisfaction and loyalty. Your role will focus on scaling our business operations, acquiring high-value clients, and establishing a consistent and effective global presence. This means accelerating the adoption and expansion of our services and products worldwide, effectively managing distribution channels and ensuring a seamless customer experience across all touchpoints.

We are looking for a proactive, client-oriented leader who is committed to building strong relationships with all business stakeholders, delivering high-quality solutions, maximizing sales opportunities, and ensuring REVIVO BioSystems’ products and services reach their full market potential.

Key Responsibilities:

• Develop and implement a sales strategy to meet and exceed revenue targets, with contingency plans to ensure continuous growth.
• Lead the client acquisition process, from prospecting and lead generation to conversion and retention, ensuring CRM systems are kept up-to-date.
• Design and execute client acquisition strategies and targeted engagement plans for large corporate clients to maximize conversion rates and build long-term partnerships .
• Understand and translate client needs into tailored service and product offerings.
• Clearly communicate product and service offerings, ensuring clients understand the value and benefits.
• Ensure consistent and effective client support to deepen relationships, resolve any customer issues promptly, and identify opportunities for further sales.
• Manage overseas distributor partners, ensuring timely support and communication, and alignment with sales goals.
• Coordinate marketing and lead generation activities to enhance customers engagement and conversion processes.
• Create compelling proposals and quotations in collaboration with internal teams to secure high-value contracts.
• Stay current with industry trends and competitive developments to refine business strategies and maintain a competitive edge.
• Represent REVIVO BioSystems at industry events, trade shows, and client meetings to build the company's global presence, enhance brand visibility and client trust.

Requirements:

• Master’s degree in Life Sciences, Bioengineering, or a related field; a degree in Business Administration is a plus.
• Minimum of 5 years’ experience in sales or business development or projec management leadership roles, particularly within preclinical contract research, skincare, pharmaceutical, or ingredients industries.
• Knowledge of ex vivo and in vitro testing (preferably skin-related), is highly desirable.
• Proven experience with building partnerships with key B2B stakeholders (pharma and CRO)
• Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships.
• Flexibility to travel internationally for client meetings, trade shows and industry events.

Why Join Us?

This is a unique opportunity to take on a leadership role in a dynamic and fast-growing startup, with the growth opportunity to be in charge of the company’s Business Development holistic efforts, directly impacting our sales trajectory and market presence, and shape the future of the non animal methodologies (NAM) industry. You will work closely with the Executive and Advisory Team, driving growth and scaling our operations to support REVIVO BioSystems’ mission of advancing ethical testing technologies and making a meaningful impact on the world.

DESCRIPTION

The Interface and Risk Manager will oversee the coordination of all interfaces and the management of risks across various stakeholders, subcontractors, and project teams in the offshore substation project. This role ensures that potential technical, commercial, and operational risks are effectively managed, and that seamless communication and collaboration among the stakeholders are maintained throughout the project's lifecycle.

DUTIES & RESPONSIBILITIES

Interface Management:

• Act as the main focal point for all project interfaces between the project team, subcontractors, suppliers, and all external stakeholders
• Ensure clear and timely communication between all parties, ensuring all interface-related issues are documented and resolved efficiently, and manage Interface management plan and the related deliverables.
• Oversee the integration of various technical and system interfaces (electrical, mechanical, control systems, etc.) to ensure seamless functionality of the offshore substation.
• Manage relationships with key stakeholders, subcontractors, regulatory agencies, consultants, and other external parties, ensuring alignment with project goals and requirements.
• Manage changes to the project scope and/or technical interfaces, ensuring proper documentation, risk assessments, and approvals for modifications with management of Change Management Plan.

Risk Management:

• Identify and assess potential risks to the project, including technical, commercial, schedule, environmental, and schedule risks in cooperation with project teams.
• Perform qualitative and quantitative risk analysis to determine the likelihood, impact, and priority of identified risks. Use risk management tools like Monte Carlo simulations, FMEA (Failure Modes and Effects Analysis), risk matrices, and schedule risk management tool.
• Develop and implement risk mitigation strategies, including contingency plans for high-priority risks.
• Collaborate with relevant teams to minimize the impact of risks on the project.
• Continuously monitor project risks, ensuring that mitigation actions are effective.
• Report on risk status regularly to Project Manager, updating on risk and opportunity registers about new risks, and closed issues.

Cross-Functional Collaboration

• Work closely with project team (engineering, procurement, construction, and commissioning teams) to identify and resolve interface issues and risks across all stages of the project.
• Manage the project schedule and budget by addressing interface delays and risk-related cost escalations.
• Provide training and raise awareness on interface and risk management processes within the project team, ensuring all team members understand their roles and responsibilities in managing these aspects.

Comply with HSE requirements:

• Environmental Aspects & Impacts Assessment.
• OHS Hazardous & Risk Assessment.
• Follow HSE Regulations.

REQUIREMENTS

Education

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Civil Engineering, Project Management, Risk Management, or a related field. A Master’s or certification commensurate with above engineering is a plus.

Experience

• Minimum 3-5 years of experience in interface management, ideally within offshore energy, oil & gas, or offshore wind projects.
• Minimum 3-5 years of experience in risk management, with a focus on large infrastructure or energy projects, particularly offshore substations, offshore wind farms, or related sectors.
• Previous experience in offshore substations or offshore wind projects is highly desirable.

Qualifications

• In-depth understanding of offshore substation design, electrical systems, mechanical systems, grid integration, and offshore operations.
• Strong knowledge of risk management principles, methodologies (e.g., FMEA, Monte Carlo), and industry standards (ISO 31000 and so on).
• Familiarity with project management software (MS software) and experience working with large, multidisciplinary teams.
• Excellent verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders.
• Strong problem-solving skills to address complex interface and risk management challenges, balancing technical, operational, and commercial factors.
• Ability to lead cross-functional teams, ensuring alignment on project goals and risk management objectives.
• PMI-RMP (Risk Management Professional) or other project management certifications is highly desirable.

Job Title: Social Media Manager

Job Summary:
We are looking for a creative and strategic Social Media Manager to join our team. You will be responsible for managing our social media platforms, creating engaging content, and growing our online presence to drive brand awareness and audience engagement.

Key Responsibilities:

• Develop and execute social media strategies aligned with marketing goals.
• Create, curate, and schedule engaging content for various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Monitor and respond to comments, messages, and mentions to foster community engagement.
• Analyze social media performance using analytics tools and provide insights for improvement.
• Stay updated with the latest social media trends, tools, and best practices.
• Collaborate with the marketing team to ensure brand consistency across channels.
• Manage social media ad campaigns and budgets.

Requirements:

• Proven experience as a Social Media Manager or similar role.
• Strong understanding of major social media platforms and their best practices.
• Excellent communication, writing, and creative skills.
• Proficiency in social media management tools
• Analytical mindset with the ability to interpret data and metrics.
• Ability to multitask and manage multiple platforms simultaneously.

Preferred:

• Experience with social media advertising and campaign management.
• Basic knowledge of graphic design or video editing tools.

About NSING:

As part of Nations Technologies Group, NSING was founded in 2018 in Singapore bringing high-performance semiconductor products and solutions to global semiconductor industry.

Our products includes General and Secure MCU, Secure IC for TPM (Trusted Platform Module), Bluetooth Low Energy BLE and BMS (Battery Management System). When you join NSING, you will be part of a talented team in the Singapore R&D Center where we develop high performance MCU targeting for Industrial and Edge AI applications.

Your Role:
As a SoC Design Verification Manager, you will be you would be leading a passionate team developing and deploying state-of-the-art verification methodologies in ever-increasing design complexities, from UVM, C co-simulation, to mixed-signal simulation and formal verification. You will be part of the Singapore team in developing high performance MCU.

• Lead and guide the team in fulfilling the overall project requirement.
• Act as a mentor to each team members both in fulfilling their tasks and personal developments.
• Develop detailed verification plans based on design specifications and architectural requirements.
• Create and maintain test benches for complex digital designs using System Verilog and UVM (Universal Verification Methodology).
• Write, debug, and execute test cases to verify functionality, performance, and power consumption of our SoC products.
• Collaborate with design engineers to identify, analyze, and resolve design issues.
• Conduct coverage analysis and drive verification closure to ensure all functional requirements are met.
• Continuously improve verification processes and methodologies to enhance efficiency and effectiveness.
• Participate in design and verification reviews, providing constructive feedback and recommendations.
• Stay updated with the latest industry trends and advancements in verification techniques and tools.

Your Skills and Experiences:

• Education：Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or a related field.
• Experience: 8 years+ prior industry experience of design verification including significant System Verilog and UVM usage with minimum of 3 years in management role.
• Technical skills

- Deep knowledge of digital logic design, SOC architecture and microarchitecture

- Proficient in simulation-based verification methodologies and languages such as UVM and System Verilog

- Skilled in developing and maintaining test benches, test cases, and verification environments

- Experience across the full verification cycle from initial planning to final tape out

- Preferred skills:

· Knowledge of low-power design techniques and verification methodologies.

· Knowledge of hardware-software co-simulation mixed-signal verification techniques.

· Knowledge of gate level simulation methodologies.

Other Skills:

• Good interpersonal skills crucial to managing team including by not limited to collaboration, listening, dependability and approachable.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and teamwork skills, with the ability to collaborate effectively in a cross-functional environment.
• Flexibility and adaptability and demonstrates ability to manage multiple tasks and projects, prioritizing effectively to meet deadlines.

Job Responsibilities:

• Full responsibility for safe Technical operation of a Fleet of tanker vessels assigned to you.
• Besides day to day close monitoring of vessels, you will be required to preparation and supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• You need to monitor closely vessel’s energy consumption on a day to day basis to enhance commercial performance with timely intervention.
• You need to drive safe work culture and inspire the shipboard team
• You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Requirements:

• Minimum 10 years sailing experience.
• Minimum 3 years sailing experience as Chief Engineer.
• You should be professionally sound, highly motivated & a good team player.
• You need to have the physical fitness as per the job demand.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.

Responsibilities:

• Client Servicing: Provide day-to-day consultancy and end-to-end management of campaigns to support client objectives. Serve as the primary contact for clients to ensure results and satisfaction.
• Public Relations Strategy: Lead the conceptualization, planning, budgeting, and execution of communication campaigns.
• Public Relations Execution: Oversee or lead the development of client materials, including press releases, media pitches, briefing documents, and report templates.
• Media Pitching: Develop and lead strategies to secure media coverage, feature stories, and thought leadership pieces.
• Social Media: Devise and implement strategies to ensure successful social media campaigns by securing suitable influencers and collaborators, along with content plans that drive visibility for clients’ campaigns and messages.
• Media Relationships: Cultivate and maintain strong relationships with media and influencers, including those in target markets.
• New Business: Actively participate in new business proposals and pitches.
• Event Management: Collaborate with internal teams to propose public relations events and engagements; provide on-site hosting when necessary.
• Media Reporting: Conduct active monitoring to track, compile, and analyze media coverage, providing regular updates to clients.

Requirements:

• 2+ years of public relations or integrated communications experience in an agency, with a proven track record in securing new business and managing accounts.
• Ability to manage budgets independently.
• Strong organizational, project management, and leadership skills.
• Experience managing one or more account executives or interns.
• Solution-oriented mindset, open to embracing new ideas and methodologies.
• Strategic thinker with attention to detail.
• Willingness to embrace the start-up culture and be hands-on to grow with the agency.

To apply, submit your CV and portfolio to [email protected]

Key Responsibilities:

• Responsible in developing and executing a partnership and channel strategy aligned with the company’s objectives as well as Serve as the primary liaison for partners, ensuring alignment with company goals.
• In charge of building and maintaining strong relationships with key partners, vendors and channels, ensuring successful collaboration.
• In Charge of providing training, support, and resources to enable partners to effectively sell and support the company’s products.
• Taking charge of setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Developing and managing a channel program to drive sales through partners and resellers, particularly in China, Taiwan, Japan, Malaysia and other regions.
• Generate new business opportunities locally and internationally to fuel sales pipeline for our Company. Frequent long overseas trips will be frequent with short notice.
• Work closely with marketing teams to ensure smooth execution of partnership initiatives as well as collaborate with the product development team to drive consumer’s experiences enhancement and improvements.
• Responsible for setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Represent local and overseas industry events, conferences, and meetings with international key partners.
• Consistently meet or exceed KPI.

Requirements:

• Tertiary education relevant disciplines
• At least 10 years of relevant working experiences in business development, partnership, and channel in the Technology/software industry
• Willingness to travel very frequently with short notice.
• Excellent verbal communication skill to connect with international clients
• Regional experiences is a must
• High energy, go-getter and positive attitude

Responsibilities:

• Formulate and implement strategies/plans to achieve results that align with business objectives.
• Responsible for preparing weekly sales analysis reports for the department.
• Identify key issues by analyzing the sales data and reports to improve outlet performances.
• Collaborate with team to review operational performance and identify improvement opportunities.
• Enhance and optimize the operational efficiency of existing business ventures and assist with daily ops activities.
• Meet any key performance indicators and objectives established at the beginning of the program.
• Conduct outlet site visits as needed
• To finish all the task as assigned and complete all other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• Relevant operational experience preferably from F&B industry
• At least 4 years of experience

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

The Opportunity

This role is responsible for building and delivering our core content for the Group, creating compelling, informative, and engaging narratives to support Toll’s engagement with customers, conversion and revenue through digital and email channels. This includes leading the content writing and managing the teams responsible for creative delivery across design and multimedia.

• Lead, craft and implement a comprehensive content strategy, ensuring a unified brand voice aligned with business goals across various channels including and not limited to marketing campaigns, social media, product, webinars, thought leadership pieces, infographics, customer newsletters, case studies, videos and digital content
• Plan editorial calendar and lead editorial meetings with key stakeholders to ensure consistent push of content across all channels (website, social media, email etc). Develop and execute strategies for distributing content across multiple channels (ex. social media, email, partnerships) and exploring paid distribution opportunities. Oversee the creation, curation and distribution of high-quality content across diverse mediums ensuring all content is well researched and relevant for an impactful storytelling approach that will elevate brand awareness around Toll
• Manage Toll’s social media presence to drive brand and marketing objectives, overseeing scheduling, and utilizing reporting/analytics to continually improve effectiveness. Collaborate with the Head of Marketing to ensure alignment with the overall marketing strategy.. Maintain an organized content management system for easy access and reuse of content assets. Manage content workflows, approvals and publishing processes to streamline production. Review and edit content to ensure it meets quality standards, factually accurate, and adhering to brand voice, guidelines and tonality.
• Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Ensure all content is legally compliant, adhering to copyright laws and industry regulations, email marketing laws and regulations (opt ins, opt outs) following proper protocols for sensitive or regulated content
• Design, write and create engaging email campaigns that are responsive, visually appealing and optimized for different devices with the support of email marketing platforms. Conduct email campaign optimization and develop automated email workflows, using segmentation strategies to nurture prospects, promote cross sells and gain win backs. Manage and segment the email list to ensure targeted communication with specific customer segments. Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Develop and implement an overall email marketing strategy identifying target audiences and segments to create personalized and relevant email content.
• Collaborate with the Toll Design Studio – focusing on content copywriting and design to produce visually appealing and engaging materials. Collaborate with marketing teams to promote content effectively

To Be Successful, You'll need:
• 3+ years previous experience in similar role
• Leading creative team with creating copy for creative campaigns and eDM journeys
• Short-form social and web/digital content and writing for B2B audiences
• Well-developed ability in converting technical and/or complex topics and concepts into plain language
• A reliable, detailed and focused individual who enjoys working and collaborating within a creative team. The ability to manage multiple projects, pressing timelines and some ambiguity with ease
• CMS experience . Experience with basic design tools (e.g. Canva), Salesforce and Marketo an advantage

RESPONSIBILITIES:

• Establish and agree upon a BIM Execution Plan, ensuring on-going compliance and continuous improvement, as well as perform any and other responsibilities or functions as required in the BIM Execution Plan.
• Oversee, coordinate and manage BIM projects.
• Provide internal BIM consultancy for projects.
• Manage processes, implementation, best practices and techniques of BIM and related tools.
• Setup/maintain company BIM Standards, workflows and processes
• Determine the conventions to be followed for reviewing BIM models and associated deliverables.
• Monitor the progress of design to ensure it is according to planned schedule.
• Responsible to participate and support the Company’s SHEQ within their scope of duties.
• Ability to train engineers in Autodesk Revit, Navisworks as well as Bentley software basics.

REQUIREMENTS

• Degree in Civil, Architectural, Structural or its equivalent with minimum 10 yrs relevant experience
• Well-versed in BIM e-submission process, requirements and guidelines, and LTA, PUB and BCA standards
• Trained in BIM Modeling and BIM Management
• Full understanding and competence in 3D modelling in Bentley and Autodesk Civil and Structural softwares and civil structural design, setting up Seed and Shared parameters, as well as experience in Navisworks, Navigator, BIM 360, Solibri.
• Experience in Bentley ProjectWise is of advantage