• To be the person responsible for your own business unit.
• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience
• To enforce and monitor that all operational standards, as per policies, SOP and quality measures are in place at all times
• To constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly
• To ensure that the outlet reaches its sales target
• To maximize profitability of the bar by increasing turnover (revenues and covers). A keen eye for numbers
• To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation

As the General Manager for Business Development, you will be responsible for developing and implementing strategies to expand our market presence, enhance customer relationships, and drive revenue growth. You will lead a team of professionals and work closely with senior management to achieve business objectives.

Key Responsibilities:

• Strategic Planning: Develop and execute business development strategies to achieve company goals and objectives.
• Market Analysis: Conduct market research and analysis to identify new business opportunities, emerging trends, and competitive landscape.
• Customer Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and industry partners.
• Sales Leadership: Lead and manage the business development team, providing guidance, training, and support to achieve sales targets.
• Partnership Development: Identify and establish strategic partnerships and alliances to enhance business growth.
• Proposal Development: Oversee the preparation and submission of proposals, bids, and contracts to potential clients.
• Financial Management: Monitor and manage budgets, forecasts, and financial performance related to business development activities.
• Reporting: Provide regular reports on business development activities, progress, and performance to senior management.
• Innovation: Promote a culture of innovation and continuous improvement within the business development team.

Qualifications:

• Education: MBA from a recognized university.
• Experience: At least 5 years of experience in business development, sales, or a related field, with a minimum of 3 years in a leadership role.
• Industry Knowledge: In-depth understanding of the Construction market in Singapore.
• Skills:Strong strategic thinking and planning abilities.
  Excellent leadership and team management skills.
  Proven track record of achieving sales targets and business growth.
  Exceptional communication and interpersonal skills.
  Ability to build and maintain strong relationships with clients and partners.
  Strong financial acumen and budget management skills.
  Proficiency in using business development and CRM software.
  

Additional Requirements:

• Technical Skills: Advanced knowledge of computer applications and software relevant to business development.
• Driving License: A valid driving license is preferred.
• Languages: Proficiency in English is required; knowledge of additional languages is an advantage.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Able to work on weekend and public holiday

• Ensuring that all food is of excellent quality and served in a timely manner
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients
• Overseeing all kitchen operations
• Coordinating kitchen staff, and assisting them as required
• Training staff to prepare and cook all the menu items
• Taking stock of ingredients and equipment, and placing orders to replenish stock
• Enforcing safety and sanitation standards in the kitchen
• Creating new recipes to keep the menu fresh
• Keeping up to date with industry trends
• Receiving feedback and making improvements where necessary

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.
Maintains staff by recruiting, selecting, orienting, and training employees.
Ensures a safe, secure, and legal work environment.
Develops personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
Coaches, counsels, and disciplines employees.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management
Project management
Coaching
Supervision
Quality management
Results driven
Developing budgets
Developing standards
Foster teamwork
Handles pressure
Giving feedback

• Clearly communicate the goal to employees.
• Select the right individuals for each task.
• Motivate employees to reach each objective.
• Set appropriate deadlines.
• Check in with employees to ensure they’re making progress.
• Set key performance indicators to measure success.
• Regularly review performance metrics.
• Make strategy adjustments as necessary.
• experiences in beauty Chanel

• Support managers in organizing٫ planning and implementing strategy
• Organize daily activities,sales and ensure schedules and objectives are met
• Interact with customers and learn their needs and specifications
• Manage Sales٫ supervise and support the personnel
• Monitor operating costs٫ budgets and resources
• Analyze sales and interpret data and prepare reports on the analysis results
• Manage recruitment process and training & development
• Ensure adherence to company’s policies and guidelines

Job Description

Our Manager will work as part of a dynamic and passionate team to maximise capacity, efficiency, and profitability.

You will plan and manage all aspects of the project including scheduling, cost control, quality, safety, reporting and administration.

You will oversee the team and work towards exceeding customer expectations by accomplishing the highest quality productions and management.

You will manage the team, providing guidance and mentorship to ensure high performance of the team.

You will collaborate with all departments, including waiters, supervisors, chef and ther assistant managers, to ensure the successful execution of projects.

You will monitor project progress, track key milestones, and provide regular status updates to various stakeholders.

You will identify and resolve project-related conflicts and obstacles, ensuring effective communication and collaboration among team members

Manager Job Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing budgets
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.
• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.
• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.

Job description:

• Work closely with our Project Management team to ensure success of the project.
• Based on project requirement, plan, organize and manage our in-house construction team to execute the works on schedule, with good quality and safety.
• Monitor & control the usage of material, manpower and machinery used on site.
• Devise and propose construction methodologies that will improve constructability, quality and safety.
• Provide support to colleagues to ensure that they can complete the assigned work
• Provide on-the-job training to colleagues
• Manage and control manpower budget

Job requirement:

• At least 05 years of Construction Implementation experience using direct workforce
• Deep experience in industrial ACMV systems
• Experience in other utility systems is an advantage
• Proficient in MS Excel, Word and Email
• Excellent project control and people management skills.
• Good interpersonal and communication skills

• Manage the day-to-day operations of the salon.
• Oversee the work of other salon staff, such as hairstylists, estheticians, and nail technicians.
• Ensure that the salon is clean, organized, and well-maintained.
• Develop and implement marketing strategies to attract new clients and retain existing ones.
• Manage the salon’s inventory of supplies and products.
• Handle customer complaints and resolve any issues that arise.
• Train new staff members and provide ongoing training and development for existing staff.
• Monitor and manage the salon’s finances, including budgeting, bookkeeping, and payroll.
• Stay up-to-date with industry trends and new products and services.
• Ensure that the salon complies with all health and safety regulations.
• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

A. To responsible for the company's production operations;

B. To assist in the company's manufacturing process operations;

C. Participate in the company's product quality management;

D. To handle the company's order management;

E. Check the company's product inventory status;

F. To order the goods;

G. To serve customers;

H. To help company to arrange the operation plan;

I. To introduce and sell the goods to the customers;

J. To promote the existing products to the relevant clients;

K. To check the products inventory list;

L. To manage the company's sales

Operations Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $7000-$9000

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

The Events Manager will work closely with our Senior Project Manager to plan, coordinate, and execute corporate events. You will oversee event logistics, vendor coordination, client communications, and on-site management to ensure every event exceeds client expectations.

Key Responsibilities:

• Event Planning & Coordination: Plan, manage, and execute corporate events such as Dinner & Dance, Family Days, Awards & Conferences, Team Building activities, and Maritime Events.
• Client Management: Serve as the primary point of contact for clients, ensuring their requirements are met and expectations exceeded.
• Vendor Coordination: Source and negotiate with suppliers, venues, entertainment, and other event vendors.
• On-Site Management: Lead on-site event execution, manage teams, troubleshoot issues, and ensure smooth event delivery.
• Budget Management: Prepare and manage event budgets, ensuring cost efficiency without compromising quality.
• Collaboration: Work closely with the Senior Project Manager and internal teams to align on project goals and timelines.
• Post-Event Evaluation: Collect client feedback, analyze event success, and recommend improvements for future events.

Requirements:

• Experience: 3–4 years of experience in corporate event management, preferably with exposure to Dinner & Dance, Family Days, Awards Ceremonies, Conferences, Team Building, and Maritime Events.
• Education: Diploma/Degree in Events Management, Marketing, Hospitality, or a related field.
• Skills:
• Strong project management and organizational skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with the ability to think on your feet
• Proficiency in event management tools and Microsoft Office Suite
• Personal Attributes:
• Passionate about delivering high-quality events
• Adaptable, detail-oriented, and proactive
• Able to work under pressure and meet tight deadlines

Why Join Us?

• Work with a creative and supportive team
• Opportunities for career growth and professional development
• Exposure to diverse and exciting corporate events
• Dynamic and inclusive work culture

Beauty BranchManager

Monthly Salary: Base Salary $5,000 + High Commission

We are a high-end beauty salon dedicated to providing professional and premium services to our clients. We are looking for a Beauty Salon Manager to join our team and grow with us!

Job Responsibilities:

1. Oversee daily operations and management of the salon to drive performance.
2. Develop and implement sales plans to lead the team in achieving targets.
3. Train and motivate staff, building a top-notch service team.
4. Maintain customer relationships to enhance satisfaction and loyalty.

Requirements:

1. At least 2 years of management experience in the beauty industry, familiar with beauty products and service workflows.
2. Proven sales ability and team management experience with a strong sense of responsibility and execution.
3. Excellent communication and coordination skills, capable of handling unexpected situations.

What We Offer:

• Base salary of $5,000 + commission, with unlimited earning potential!
• Comprehensive career development and training opportunities.
• Comfortable work environment and a friendly team culture.
• Employee benefits.

Work Location:
Conveniently located near an MRT station.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.

Responsibilities:

• As Product Manager, you will be responsible for leading high-impact projects from ideation to launch on topics
• Creating more delightful user experiences for businesses when they set up, monitor, and operate their online stores with Airwallex online payments
• Building robust clearing and settlement mechanisms that ensure businesses have full visibility over their expected cash flow and protect Airwallex from financial risks
• Improving Airwallex's reporting capabilities to streamline reconciliation processes for businesses and allowing them to fully optimize the online payments operations

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 4 to 10 years of overall professional experience
• Experience in product management, go-to-market propositions, product design, product planning and development
• Bachelor's Degree in Engineering, Computer Science, or another STEM discipline
• Evidence of exemplary academic achievements (e.g. high GPA, Dean's list, scholarship etc.)
• Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights
• Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time
• Ability to thrive in cross-cultural and cross-functional teams
• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth
• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial technology
• Solid technical understanding and ability to engage in architectural discussions with engineering teams
• Hands-on with online payments or similar B2B domains with high conceptual complexity

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Proficiency in spoken Mandarin is preferred to communicate with Mandarin-speaking customers

Job Summary

We are seeking a highly skilled and motivated Compliance Manager to oversee and manage the company’s regulatory and compliance framework. The ideal candidate will ensure adherence to local and international regulations, including licensing requirements, Anti-Money Laundering (AML) policies, and Know Your Customer (KYC) and Know Your Business (KYB) protocols.

Key Responsibilities：

Regulatory Compliance & Licensing

• Lead the application and management of regulatory licenses, including submissions to the Monetary Authority of Singapore (MAS) and other relevant authorities.
• Stay updated on applicable laws and regulations governing cryptocurrency and financial services industries.
• Liaise with regulators and ensure timely reporting and communication on compliance matters.

AML/CFT Program Management

• Design, implement, and maintain a robust Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) compliance framework.
• Conduct periodic AML risk assessments for the business and its products.
• Ensure compliance with MAS guidelines, including TRM (Technology Risk Management) and PSN01 requirements.

KYC and KYB Processes

• Develop and manage KYC/KYB policies to onboard customers and business partners effectively.
• Oversee customer due diligence (CDD) and enhanced due diligence (EDD) processes for individuals and corporate entities.
• Regularly review and update KYC/KYB processes to ensure alignment with regulatory expectations.

Policy Development & Implementation

• Draft and implement compliance policies, procedures, and controls tailored to business activities.
• Provide training and guidance to internal teams on compliance best practices and emerging risks.

Monitoring and Reporting

• Conduct internal audits to ensure adherence to compliance policies.
• Monitor transactions for suspicious activity and report suspicious transactions (STRs) as required.
• Maintain records of compliance activities, audits, and findings.

Collaboration

• Work closely with product, operations, and legal teams to embed compliance in business processes.
• Support the development of new products by providing compliance guidance and risk assessments.

Key Requirements

Qualifications

• Bachelor’s degree in Law, Finance, Business, or a related field.
• Professional certification in AML (e.g., CAMS) or compliance is a plus.
• Minimum 3 years of experience in regulatory compliance, preferably in cryptocurrency, fintech, or financial services.
• Hands-on experience with MAS regulations and licensing processes.
• Proven track record in managing AML, KYC, and KYB programs.
• Strong understanding of cryptocurrency and blockchain technologies.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Effective communication and stakeholder management skills.
• Fluency in English is required; proficiency in Mandarin is a plus..

Job Description

A project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization.

Responsibilities

· Plan and implement projects

· Help define project scope, goals and deliverables

· Define tasks and required resources

· Collect and manage project team

· Manage budget

· Allocate project resources

· Create a schedule and project timeline

· Track deliverables

· Support and direct team

· Lead quality assurance

· Monitor and report on project progress

· Present to stakeholders reports on progress as well as problems and solutions

· Implement and manage change when necessary to meet project outputs

· Evaluate and assess the result of the project

Qualifications

· Excellent communication skills

· Problem-solving and leadership skills

· Project planning, risk management, time management and other project management skills

· Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager

· Experience in strategic planning, risk management and/or change management

· Proficiency in project management software tools

· Contract negotiation

· Conflict resolution experience

JOB SUMMARY

• Delivering and achieving assigned recovery targets. Implementing new strategies and tactics to improve recovery performance, training and coaching staff to improve performance. Oversees bottom line metrics including forecasting.

RESPONSIBILITIES

Strategy

• Awareness and understanding of the Bank’s business strategy and model appropriate to the role. In addition, to implement account strategy to ensure the facility outstanding is recovered or the account is rehabilitated to a satisfactory status for BB and ME problem accounts.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Bank and the companies operate in.
• Keep abreast with the macro economic factors impacting the economy to ensure the team is adequately resourced and minimize / mitigate any upcoming risks
• Deliver on financial goals – Gross Charge Off, Recoveries, Delinquency rates and cost
• Work closely with the Product and Credit policy teams to ensure sharing of timely feedback so that timely appropriate actions can be taken by the different functions to tighten risk appetite, if necessary

Processes

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and managing costs.
• Review and ensure adequate and accurate collections performance & cost MIS and KPIs are in place and prepared in a timely manner, to facilitate performance management of the Collections Department
• Responsible for preparing the plan to deliver on Loan Impairment budget for the year.

People & Talent

• Employ, engage and retain high quality people
• Lead through example and build the appropriate culture and values within the Function and across the wider organization.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Ensure there is a training plan for the team to upskill and drive performance

Risk Management

• The ability to interpret financials and the account performance of a company, identify key issues based on the information, put in place an account strategy to recover outstanding ad then either exit or return the company to normal status for ME problem accounts.
• Minimize credit losses, maximize recoveries
• Resolution of complaints from clients and MAS
• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
• To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.

Governance

• Be robust and support scale, drive standardization and automation.
• To ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework.
• Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
• Uphold customer engagement and conduct principles of during customers interactions.
• Ensure adherence to the OR Assurance Framework in the identification, assessment, mitigation and control and monitoring of risk. Ensure adequate traction, track and follow through management actions to mitigate identified operational risks exposure.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Singapore / GSF Risk CPBB - Collections to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Internal : Risk, Business, Legal & Compliance, Operations, CDD, Operational Risks
• External vendor : Law firms, Private Trustees, valuers, auctioneers, repo agency

Our Ideal Candidate

• 5+ years of experience in leading Recovery teams across all retail products, managing foreclosure/repossession.
• Well versed with Dialler and Collection/Recovery strategy.
• Attentive to detail, understands processes and local regulations, and keeps the unit audit ready all the time.
• Experienced in managing big and diverse teams.
• Is foresighted, able to see the big picture and align the unit’s deliverables with the organizations objectives.
• Good stakeholder management skills.
• Outstanding communication skills, both oral and written.
• Need have good presentation skills (excels in PowerPoint).
• Outstanding project management and analytical skills with an ability to multitask and manage competing priorities with a track record in creative and successful problem-solving.
• Highly entrepreneurial with a high level of energy, dedication and an unrelenting drive to deliver value.
• Education : Bachelor's degree.

Role Specific Technical Competencies:

• Communication Skills
• People Management Skills
• Stakeholder Management
• Collections Process
• Product Knowledge
• System Knowledge
• Complaint Handling
• Analytical Thinking
• Problem Solving
• Presentation Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.