Responsibilities:

• Liaise with regulatory bodies such as LTA, QPS, QPD, as well as sub-contractors and suppliers, ensuring seamless collaboration.
• Oversee daily site activities with a focus on safety and quality assurance.
• Manage and allocate manpower, equipment, and materials according to project needs, optimizing for cost-efficiency.
• Report project progress and issues to the Senior Manager, aligning with company strategy and objectives.

Requirements:

• Bachelor’s degree in civil engineering or a related field.
• Background in tunnel construction, project management, and engineering.
• Familiar with tunnelling technologies such as Tunnel Boring Machines (TBM); proficiency in CAD and general office software.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Key Roles and Responsibilities

• Overall in charge of HR Function with full spectrum of services including recruitment and talent management/retention, succession planning, workforce planning and scheduling, training and development, salary and benefits administration and total reward function, support overseas subsidiary setup, build dedication and commitment, discuss issues and conflicts, recognition and incentives system, policy and compliance etc.
• Serve as a HR Business Partner and work closely with HOD to understand business objectives, and whenever deemed necessary, implement jointly with function leader the appropriate HR solutions/framework.
• An active member of the leadership team to lend HR perspective and advice to discussions.
• Work on annual manpower planning and budgeting.
• Provide support to the Senior Management team with organizational changes such as communication of changes, managing ground sentiments, employee talent engagement.
• Drive and lead HR projects such as Annual Performance Appraisal Exercise, bonus pay-out exercise, external audits that involve HR functions and etc.
• Nurture the HR team members through developing and upping their job competencies, with a view to mentoring them to be independent and competent employees.
• Formulates, implements, and reviews HR policies and regulations to meet business objectives, and ensure their relevance in the face of any changing business directives or legislations and statutory requirements.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Develop the Learning and Development framework
• Negotiation of Collective Agreement with the Union
• DPO (Data Protection Officer) for the organization.
• Perform other tasks as assigned by the supervisor.

Requirements

• Diploma/Degree ideally in Human Resources Management or equivalent.
• Minimum 8 to 10 years’ experience, with at least 2 to 3 years in a managerial role
• An Independent self-starter to lead, act and execute company directives
• Proficient in Singapore Employment Act
• Familiarity with Policy formulation and implementation
• Analytical and Critical thinking skills
• Problem-solving and decision-making skills
• Proficient in Microsoft Office
• Good listening and communication skills (verbal/written)
• Relation-building skills
• Union management skills

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Responsibilities:

• Manage day-to-day operations at the assigned outlet
• Oversee staffing at the outlet including hiring and rostering
• Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
• Conduct regular product and service training and ensure that a high level of service standards at all times
• Manage operating expenses and be accountable for P&L
• Stock management - ordering and storage of products, liaising with internal and external stakeholders
• Respond and manage all customer feedback and enquiries - both online and offline
• Facilitate bookings, events and promotions in alignment with sales and marketing plan
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

• At least 3 years of relevant working experience
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Strong leadership, self-motivated and good people skills

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

job Description

• Assist and co-ordinate the restaurant manager in all aspects of the daily restaurant duties
• Oversee and manage all areas of the restaurant and assist the restaurant manager to make final decision matters of importance related to guest service.

· Managing and storing vendors’ contracts and invoices

• Controls costs by reviewing portion control and quantities of preparation, minimizing waste, ensuring high quality of preparation.
• Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures, complying with legal regulations.
• Publicizes the restaurant by designing and placing advertisements, inviting food editors to review the restaurant, contacting local magazines with feature ideas, encouraging local businesses to hold social events at the restaurant.
• Plans menu by consulting with chefs, estimates food costs & profits, adjusts menu.
• Maintains ambiance by controlling lighting, background music, glassware, dinnerware, & utensil quality & placement, monitoringfood presentation & service.

· Managing and storing vendors’ contracts and invoices

· Research new wholesale food suppliers and negotiate prices

• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and items.
• Ensure positive guest service in all areas, respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Investigate and resolve complaints concerning food quality and service.
• Develop employees by providing ongoing feedback, establishing performance, expectations by conducting performance reviews.

Job Requirements

Bachelor’s degree or equivalent in Hotel Management with 3 to 5 years of work experience.

• Prior experience in the North Indian and south Indian F&B industry preferred
• Advanced knowledge of the North Indian Cuisine
• Proven record in sales and business development management
• Excellent interpersonal, communication and presentation skills
• At least an intermediate level of IT skills (MS Word, Excel, Power Point)
• Must be able to work on weekends(Friday, Saturday & Sunday) and Public Holidays
• Previous experience in establishing and managing a team of business development executives
• Strong entrepreneurial and business acumen with the ability to get on with people at all levels and influence them
• Able to work under pressure and meet designated KPIs

Skills & Competencies

Business management, Communication, computational thinking, developing people, digital literacy, interpersonal skills, leadership, managing diversity problem solving, sense making, service orientation, teamwork

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

· Plan and coordinate administrative procedures and systems and devise ways to streamline processes

· Recruit and train personnel and allocate responsibilities and office space

· Assess staff performance and provide coaching and guidance to ensure maximum efficiency

· Ensure the smooth and adequate flow of information within the company to facilitate other business operations

· Manage schedules and deadlines

· Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

· Monitor costs and expenses to assist in budget preparation

· Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

· Organize and supervise other office activities (recycling, renovations, event planning etc.)

· Ensure operations adhere to policies and regulations

· Keep abreast with all organizational changes and business developments

· Perform any other duties assigned by the director.

Administration Manager Requirements and skills

· Proven experience as administration manager

· In-depth understanding of office management procedures and departmental and legal policies

· Familiarity with financial and facilities management principles

· Proficient in MS Office

· An analytical mind with problem-solving skills

· Excellent organizational and multitasking abilities

· A team player with leadership skills

· BSc/BA in business administration or relative field

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Project Manager

- Manage Quality Control

- Installation of 66kV & 230kV LS Cable

- 66kV Tyco & Pfisterer Termination work

- Manage Safety Control on site

- Managing all site resources

- Technical support for LS Cable Laying & Termination

- Managing Master Time Schedule

- Involved in site projects assigned

1. Ensures that the store is run smoothly by conducting stock management, sales transaction and customer service

2. Opening and closing of store front daily

3. Monitor and maintain inventory level and ensuring sufficient goods

4. Meeting sales target set by management

5. Sets sales target for team and works towards achieving it together

6. Oversee sales activities and ensures that team members promotes the item efficiently

7. Manage sales campaigns and promotions

8. Supervise, train and motivates team members

9. Schedule work shifts for team members

10. Ensure that staff adhere to store policies, guidelines and customer service standards

11. Handles customer enquiries and complaints in a timely and professional manner

12. Monitor store financial activities and prepare reports for submission to management

13. Other ad hoc activities assigned by management

Job Description

The candidate will be responsible for the following:

• Managing Client relationships

• Managing 4 to 5 design projects concurrently in Yards (including China)

• Providing overall leadership for the project while maintaining a focus on achieving targets efficiently

• Development and presentation of project plans, respond to Clients

• Liaison with the Shipyard, Classification society, Vendors & Clients

• Weekly progress reporting to Client & Management

Desired Profile

Essential requirements for this position are:

· Technical/ marketing skills for shipbuilding industry

· Experience in project management

· Excellent organizational and planning skills

· Strong Leadership and bilingual communication skills in English/ Mandarin

The candidate should have minimum 5 years’ experience in related role in ship design/ shipbuilding industry. Promising candidates with less experience may be considered as Trainees.

Responsibilities

· Plan and coordinate administrative procedures and systems and devise ways to streamline processes

· Recruit and train personnel and allocate responsibilities and office space

· Assess staff performance and provide coaching and guidance to ensure maximum efficiency

· Ensure the smooth and adequate flow of information within the company to facilitate other business operations

· Manage schedules and deadlines

· Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

· Monitor costs and expenses to assist in budget preparation

· Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

· Organize and supervise other office activities (recycling, renovations, event planning etc.)

· Ensure operations adhere to policies and regulations

· Keep abreast with all organizational changes and business developments

Requirements and skills

· Proven experience as administration manager

· In-depth understanding of office management procedures and departmental and legal policies

· Familiarity with financial and facilities management principles

· Proficient in MS Office

· An analytical mind with problem-solving skills

· Excellent organizational and multitasking abilities

· A team player with leadership skills

· Ability to work shift, weekend and public holiday

· Standby for 24 hours

Based at PARKROYAL COLLECTION Pickering, Singapore, we are looking for a passionate and energetic individual to join us as an Assistant Banquet Manager!

We will need this talented indiviual to:

• Provide full support to the Senior Banquet Manager in ensuring the smooth and efficient operation of Banquet Services and day-to-day operations in accordance to the established Standard of Operating Procedures
• Plan duty roster, engage part-timers and ensure that they are deployed according to function needs.
• Work closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Ensure that all team leaders deliver and provide exceptional guest service at all times
• Establish a rapport with guests to maintain a good customer relationship
• Ensure a high level of excellent service which meets the demands and expectations to all guests and internal customers
• Undertake any other task / duty / assignment that may be assigned by the Senior Banquet Manager and/or the management.

Talent Profile

• A current Assistant Manager / Banquet Manager with 3 years or more experience in managing a Banquet or large Chinese restaurant operation in a local five-star hotel of a similar capacity
• Minimum “O” level or Diploma from a recognized hospitality / tertiary institution
• Be willing to work weekends and public holidays
• High flexibility and adaptability
• Computer skills in Word and Excel would be essential

JOB DESCRIPTION

Role: Retail Manager, APAC

About Our Client

Our client is a curator of extraordinary, independently grown spirit brands – bringing a disruptive approach to beverage distribution in APAC.

Blending an unparalleled portfolio, with notable bartenders and educators, a customer focus, and the Region’s most prominent hospitality partners.

With over 100 people in 8 offices across APAC, our client manages the exclusive distribution of a portfolio of more than 600 craft spirits, cocktail ingredients, bar tools and glassware.

Our client Points:

• APAC’s leading independent spirits company
• A collective of trusted and creative experts from the global cocktail and spirits community
• Exclusively distributing hundreds of craft spirits, cocktail ingredients, bar tools and glassware
• Collaborative hospitality projects consistently ranking in the World’s 50 Best Bars

About You

As a proactive and dynamic individual, you are passionate about building strong relationships, creating visually impactful displays, and driving sales in a competitive retail environment. Your background in retail management equips you with the ability to manage multiple stakeholders, from store personnel to key head office decision-makers. With a strong attention to detail, you excel at identifying opportunities for brand growth, creating engaging in-store experiences, and ensuring the seamless execution of merchandising strategies.

You thrive in collaborative environments, have excellent interpersonal and communication skills, and can effectively translate retail insights into actionable strategies. Your enthusiasm for the spirits industry and understanding of consumer behaviour make you an indispensable part of the team.

About the Role

As the Retail Manager for our client in Singapore, you will oversee the retail operations of our key spirits brands, ensuring optimal execution of merchandising, in-store sampling, and relationship management. Reporting to the Regional Sales Manager, you will play a pivotal role in expanding our presence and driving sales through proactive store visits, analysis, and collaboration with internal and external stakeholders.

You will be responsible for managing relationships with both store-level personnel and head office decision-makers, ensuring alignment with our client’s standards and goals. This position is critical in ensuring that our brands are presented and promoted effectively across retail channels.

Responsibilities Include (but not limited to):

General Retail Management

• Conduct regular store visits to ensure high standards of merchandising and product presentation.
• Develop and execute merchandising strategies to maximize product visibility and sales.
• Build and maintain strong relationships with store managers, retail teams, and key head office personnel.
• Identify and act on new opportunities to enhance product placement and sales performance.
• Collaborate with marketing and sales teams to plan and execute in-store promotions.

Relationship Management

• Serve as the main point of contact for retail stores, addressing any issues or inquiries promptly and professionally.
• Develop strong rapport with key retail accounts and negotiate additional opportunities for brand exposure.

In-Store Sampling and Promotions

• Plan and execute in-store sampling events to promote brand awareness and drive consumer engagement.
• Train store staff on product knowledge to ensure they effectively represent our spirits.

Reporting and Analysis

• Monitor retail performance and provide actionable insights on sales trends, customer preferences, and market opportunities.
• Create and present regular reports on retail performance metrics to internal stakeholders.

Compliance and Training

• Ensure compliance with local regulations and company standards.
• Conduct training sessions for store personnel on best practices for merchandising and customer engagement.

The Ideal Candidate:

• 2-4 years of relevant experience in retail management, preferably within the spirits, beverage, or FMCG industries.
• Strong interpersonal and communication skills with the ability to build and maintain relationships at all levels.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with retail analytics tools.
• Passion for the spirits industry is highly desirable.

Key Skills and Attributes:

• Positive energy and a “can-do” attitude.
• Ability to think strategically while paying close attention to detail.
• Strong presentation, negotiation, and problem-solving skills.
• Creativity and adaptability to develop innovative retail solutions.
• Willingness to travel regularly to visit stores and attend events.

Compensation And Benefits

• Unlimited career opportunities and growth potential within a thriving and growing group across APAC
• Attractive base salary
• Work in an unconventional office with an amazing team of passionate people
• Generous annual leave package in addition to public holidays
• Equity opportunity in the organization
• Medical insurance coverage
• Four-week paid sabbatical after 5 years of service in the company

Accela Recruitment Services Pte Ltd

EA License: 15C7529

EA Personnel No: R22107085

Job Responsibilities

This is a newly created role as the Company’s Group plans to set up a Shared Services Department.

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.

• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.

• Key point of contact for the Group’s Procure-to-Payment process.

• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.

• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.

• Maintain and establish AP policies and procedures for easy guidance and implementation.

• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.

• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.

• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.

• Knowledge of Esker and Vendor Invoice Management.

• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.

• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.

• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

• This position may required to communicate with counter part in China

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Responsibilities：

• In charge of full spectrum of recruitment cycle including preparing and posting of job descriptions, interviewing, and handling on / off-boarding
• Process employee data in the HRIS system and monthly payroll to ensure its accuracy
• Coordinate the day-to-day workflow of subordinates in the HR department
• Provide advisories to the management with regard to employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance
• Prepare and discuss on regular HR reports
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Timely submission of claims and training grants to various government agencies / statutory bodies
• Submission of various statutory surveys

Requirements：

• Bachelor’s degree in Human Resources or related disciplines
• Minimum 5 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Job Description
In your new role you will:

• The owner at Infineon of your applications defining and steering the global application G2M strategy as a central figure between Infineon Product Development and Regional Sales and Marketing teams.
• Grow a deep market understanding allowing you to provide guidance on application market outlook and understand the market cycle, growth potential and application match to the Infineon portfolio.
• Understanding the key technical requirements allows you to maximise the Infineon bill-of-material for the applications you own and communicate those requirements to key stakeholders in different product lines to create business cases leading to new product developments.
• To the point in communicating the value proposition of Infineon products inside your application and ability to visually benefits in comprehensive G2M collaterals.
• Be responsible to grow your applications revenue and design-win executing your G2M strategy with your regional sales and marketing organization.
• Deploy and adjust operative pricing guidelines on application level.
• Able to coordinate and drive system developments involving multiple key stakeholders like product lines, and application engineering or divisions.
• Show your wide Application know-how on global customer meetings and you will represent Infineon in both internal and external fairs and sales events.

Your Profile
You are best equipped for this task if you have:

• Degree in Engineering (e.g., Electrical, Material Science, Informatics), Marketing or similar areas; MSc or advanced degree preferred
• More than 7 years of experience in semiconductor or home appliance consumer industry with experience in a marketing/business development or application engineering role
• Broad systematic technical understanding to translate customer system requirements into semiconductor product parameters (e.g.:hardware, software, pricing)
• Proven track record of developing and executing marketing strategies, with strong understanding of market trends and customer needs
• Direct work experience in motor control, power circuits, sensors or microcontrollers is preferred
• Excellent presentation and communication skills;
• Ability to work in cross functional project teams and leadrequirement definitions
• Familiar with value and supply chain of OEM/ODM and distribution networking
• Open-mind person with strategic mind-set; excellent team player;
• Able to work under pressure, willing to travel (40%)

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Comfortable to work in a fast pace environment
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

Primary Responsibilities

Team Leadership & Management

• Lead, supervise, and mentor the technical support team, fostering productivity and morale.
• Conduct regular training sessions to keep the team updated on new technologies and support protocols.
• Define clear goals, objectives, and performance expectations for team members.
• Oversee recruitment, onboarding, and performance evaluations to build a high-performing team.

Customer Support

• Ensure prompt and effective resolution of customer issues to achieve high satisfaction levels.
• Serve as an escalation point for complex or unresolved technical problems.
• Monitor customer feedback and address recurring issues proactively to improve the customer experience.
• Develop strategies to enhance customer support operations and service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement and manage ticketing systems, reporting tools, and communication platforms.
• Analyze support trends to optimize workflows, improve efficiency, and reduce resolution times.

Technical Expertise

• Maintain in-depth knowledge of the company’s products, services, and technologies.
• Guide the support team in technical troubleshooting and resolving complex issues.
• Collaborate with product and engineering teams to address recurring technical challenges and improve products.
• Stay informed about industry trends and integrate best practices into the support process.

Communication & Collaboration

• Act as a bridge between the support team and other departments, such as sales, marketing, and product development.
• Provide senior management with regular updates on team performance, customer satisfaction, and operational challenges.
• Liaise with external vendors or partners to resolve third-party technical issues.
• Effectively communicate technical concepts to non-technical audiences and stakeholders.

Strategic Planning

• Develop and implement strategies to scale support operations in alignment with business growth.
• Allocate resources efficiently to meet current and future support demands.
• Establish and enforce customer service policies that align with company objectives.

Risk Management

• Identify risks in support processes and develop strategies to mitigate them.
• Ensure compliance with regulatory standards and data protection laws.

Metrics & Reporting

• Monitor support metrics such as first-response time, resolution time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).
• Leverage data-driven insights to refine processes and improve service quality.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, IT Engineering, Business Administration, or related fields.
• A minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on expertise in troubleshooting software, hardware, networking, and systems.
• Familiarity with ITIL frameworks or similar methodologies.

Technical Proficiency:

• Strong knowledge of Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), and Cloud Platforms (AWS, Azure, Google Cloud).
• Proficiency with helpdesk tools (e.g., Zendesk, Freshdesk), CRM platforms (e.g., Salesforce), and monitoring tools (e.g., Nagios, SolarWinds, Datadog).

Certifications (Preferred):

• CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma certifications are advantageous.

Skills:

• Exceptional leadership, goal setting, and performance management abilities.
• Strong organizational and project management skills, with a strategic mindset.
• Expertise in conflict resolution, adaptability, and working under pressure.
• Commitment to delivering high-quality service and maintaining customer satisfaction.
• Excellent communication and interpersonal skills for handling escalations professionally.

Responsibilities

• Digitalization Solution Planning: Develop comprehensive design proposals and system plans tailored to the specific needs of each operational unit. Collaborate closely with stakeholders to identify requirements and design effective solutions that align with organizational goals.
• User Requirement Analysis: Evaluate digitalization projects and clarify user requirements through in-depth analysis and collaboration with users and IT project teams. Ensure that solutions meet user needs and enhance operational efficiency.
• Progress Tracking: Monitor project progress at various stages, ensuring timelines are met and milestones achieved. Control team progress and overall process efficiency to drive successful project outcomes.
• Cross-Departmental Coordination: Coordinate project operations across departments, fostering collaboration and synergy among diverse teams. Assess actual resource allocations and optimize resource utilization for project success.
• Risk Management: Identify potential risks and issues affecting project delivery. Implement quality control measures and propose mitigation plans and solutions to address challenges proactively, ensuring project success and minimizing disruptions.
• Communication and Documentation: Prepare presentations and documents for project progress reports and relevant meetings. Communicate project updates, milestones, and outcomes effectively to stakeholders, fostering transparency and alignment.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in project management, preferably in digitalization or system implementation projects.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24673

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Description:

· Lead, manage and mentor Quality team to ensure productive and high-performance work environment.

· Develop, implement, monitor and/or improve Quality framework and Standard Operating Procedures.

· Define, develop and deploy quality assurance strategy, addressing all phases of product development.

· Maintain ISO22K manual review and documentation updates (risk assessments, specifications and procedures) to comply with food safety certification, statutory requirements, customers’ food safety standards / requirement and company policies.

· Drive project initiatives to ensure compliance with Food Quality, Safety & Hygiene standards and requirements.

· Establish and align procedures to manage export production to overseas markets.

· Lead and coordinate all internal and external audit activities with relevant parties.

· Lead and conduct investigations on feedbacks and complaints from customers and ensure CAPA completion to resolve food safety / quality issues.

· Conduct Food Safety & Hygiene and HACCP training to factory employees.

· Vet and approve all local and overseas product labelling artwork to ensure compliance with regulatory guidelines.

· Monitor product integrity by conducting routine microbiological verification testing, manage the product sensory evaluation and shelf life validation.

· Monitor plant performances, drive continuous improvement plans, fostering a food safety culture environment.

· Manage the supplier management approval program for existing and onboarding of new suppliers.

· Prepare Quality and Performance reporting to Senior Management.

Job Requirements:

· Bachelor degree in Food Science/ Technology or other relevant fields.

· Professional certificates such as FSMS, Quality Auditor, Internal Auditor/ Lead Auditor.

· Strong knowledge in GMP/ HACCP/ GFSI/ ISO22000

· At least 5 years of experiences in a food manufacturing environment.

· Candidates with experience leading team preferred.

· Meticulous and possess strong drive to detect and resolve issues.

· Excellent interpersonal and communication skills.

Plan, coordinate, execute and manages the general cleaning, dishwashing and plate collecting process, monitoring cleaning logistics and supervising other plate collectors/dishwashers
Develop and manage positive relationships with client
Attending meetings with Clients and gathering feedback from stakeholders
Review work orders and ensure work assignments are done
Conduct regular On-Job-Training to ensure employees are clear of operations protocol.
Review and Make Suggestions to enhance service excellence and other operations matters
Report to the Operations Director
Any other administration/operation duties may be assigned on ad hoc basis.

Senior Sales Account Manager/ Sales Manager/ Key Account Manager/Business Development Manager

• Mon-Fri/ MNC / Precision Engineering/ Near Woodlands interchange
• Plastic Injection Moulding/ for medical device and automotive industries
• Senior Account Manager/ Key Account Manager/ Senior role

Our client is a global advanced precision engineering & manufacturing solutions provider. Due to fast expansion, they are looking for a SENIOR SALES ACCOUNT MANAGER.

• To manage and grow assigned accounts/customers across key market segments (Technology, Industrial, Automotive, and Medical) and key process technologies (plastic injection moulding, die casting, SMT/PCBA, stamping, and final assembly.
• Lead customer quotation and contract negotiation in alignment with overall business goals and objectives.
• Work effectively with Operations in Singapore, Malaysia, Thailand, and China to scale revenue, and attend to commercial matters.
• Provides regular revenue forecasts, budget planning, and business and market insights to the management team.

Requirements:

• Degree/ Diploma in Engineering or related discipline
• 8 years experience in sales management , preferably in precision engineering industry
• Experience working in plastic injection moulding, die-casting, stamping, PCBA, and assembly.
• Experience working in technology/automotive/medical/industrial markets.
• Experience in costing, quotation, and contract negotiation.
• Business savvy, excellent communicator, and able to close business deals.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Ryan Tan (EA Reg. no.: R23116422)

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743

[email protected] I www.rightrecruit.com.sg

Job Duties:

The Service Lead is accountable for:

Performing all run activities in respect of the company's process, ensuring:

• The team respects the SLA (changes, incidents, requests)
• Appropriate reaction, in line with the severity of an incident or escalation.
• ITS ITIL process is dully followed (change, incident, problem management).

Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

• Escalates to management if needed
• Check if Knowledge was shared within the team and perform filed sessions.
• Enable coordination with other team (AS, Infra, Network, Build….)
• Create PSS post major incident and when improvement topic requires it

Continuous improvement of service provided by Production Engineer L2 / L3

• Enable and encourage Improvement spirit within the team by being a role model on that topics
• Ensure the team has proper time slots to make the ongoing improvement
• Promote automation / Innovation

Managing knowledge in coordination with AS community in Paris and London

• Trains Production Engineers on transferred activities for his business line (production of the applications)
• Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.
• Controls that Knowledge database is regularly updated

Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

• Act as global coordinator during DRP / WIP / main events.
• Review of major releases roadmaps with the team
• Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

Controls quality of the RUN activities for all applications of his Business Line

• Recurrent incident
• Respect of SLA
• Reports / Documentations are built with high quality
• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Working Hours and Shift Organization:

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time
• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.
• Service Lead might be escalated during non-office hours

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Job Requirements:

• Strong leadership abilities with ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
• Client Oriented with Strong Relationship management.
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Coordination and decision taking capabilities during crisis situations.
• Ability to work under pressure
• Infrastructure or Application support hands on experience of 4-6 years’ mandatory
• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow
• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)
• Technologies and/or Applications background with ability to grasp impact and interdependencies

Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Responsibilities:

• Develop a work team.
• Develop service operations.
• Develop service recovery framework.
• Facilitate innovation and lead team leaders to implement change.
• Facilitate the implementation of a productivity framework.
• Lead team leaders to develop business strategies and governance management.
• Lead workplace communication and engagement.
• Manage and review systems and processes.
• Manage crisis situations.
• Manage innovation in the business function.
• Manage laundry operations.
• Manage linen and uniform room operations.
• Manage loss/risk prevention.
• Manage workplace challenges with resilience.
• Monitor and reward performance across teams to manage achievement of results.
• Provide information for management to make decisions.
• Review and implement financial controls.
• Any other duties within reasonable scope as required

Requirement

• Able to stand and work for a long time in hot environments
• Teamwork and Hardworking

Description

Position: IT Audit Manager

Location: Kuala Lumpur, Malaysia

Employment Type: Full-Time,Permanent

Our Company is a leading technology company dedicated to delivering innovative IT solutions to clients across Asia Pacific. With a strong presence in Malaysia, we are committed to maintaining the highest standards of security, compliance, and operational excellence.

Position Overview: We are seeking an experienced IT Audit Manager to lead our internal audit function and ensure compliance with international standards and regulatory requirements. The role involves overseeing IT audit activities, risk assessments, and working closely with various departments to strengthen our control environment.

Key Responsibilities:

• Develop and execute a comprehensive IT audit program aligned with business objectives and regulatory requirements
• Lead and supervise IT audit teams in performing complex audits of information systems, infrastructure, and cybersecurity controls
• Evaluate the effectiveness of IT controls, governance structures, and risk management processes
• Conduct risk assessments and develop risk-based audit plans
• Review and assess compliance with IT policies, procedures, and regulatory requirements
• Provide detailed audit reports and recommendations to senior management
• Collaborate with external auditors during statutory audits and regulatory examinations
• Monitor remediation efforts and follow up on audit findings
• Mentor and develop junior audit team members
• Stay current with emerging technologies and their impact on audit methodologies

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Professional certifications such as CISA, CIA, CISSP, or equivalent
• Minimum 3 years of IT audit experience with at least 3 years in a managerial role
• Strong understanding of IT infrastructure, cybersecurity, and cloud technologies
• Experience with IT governance frameworks (COBIT, ITIL, ISO 27001)
• Knowledge of Malaysian regulatory requirements and international standards
• Excellent project management and leadership skills
• Strong analytical and problem-solving abilities
• Fluent in English; Bahasa Malaysia proficiency is an advantage
• Technical Skills:
• Expertise in IT audit tools and methodologies
• Understanding of network architecture and security protocols
• Knowledge of database management systems
• Familiarity with cloud services (AWS, Azure, GCP)
• Experience with ERP systems and business applications
• Soft Skills:
• Outstanding communication and presentation abilities
• Strong interpersonal and stakeholder management skills
• Excellent report writing capabilities
• Team leadership and mentoring abilities
• Detail-oriented with strong organizational skills

Benefits:

• Competitive salary package
• Performance bonuses
• Health and dental insurance
• Professional development opportunities
• Annual leave and medical leave
• Flexible working arrangements
• Employee wellness programs
• Career Development:

For interested candidates, email [email protected]

We regret to inform you that only shortlisted candidates will be contacted. Applicants who send us their personal data and resume are deemed to consent to us collecting, using, and disclosing their personal data for our internal use and subsidiaries. As such, you have given your consent, read, understood, and agreed to this process of job application. Thank you.