Job Description

• Full spectrum of talent acquisition processes including but not limited to liaising with recruitment agencies, hiring managers and candidates, ensure recruitment documents are in order, job posting, screening of CVs, interview arrangement, etc.
• Manage employee onboarding and offboarding processes, including preparing employment contracts, conducting orientation sessions, and coordinating exit interviews.
• Manage day-to-day HR activities, including maintaining employee records and preparing HR-related documents.
• Reviewing employee timesheets to ensure accuracy and completeness which involves checking for correct clock-in and out and overtime hours. Comparing timesheets against the system clock in/out and update the system to reflect the correct information.
• Managing for CoreTrade Certification for foreign worker levy concession.
• Facilitate sourcing of new courses, processing training applications and ensure approval before submission.
• Responsible for work pass applications
• Administer Leave, deductions and claims for workers.

Requirements for Position

• Strong interpersonal and communication skills, with the ability to build rapport and maintain positive relationships at all levels of the organization.
• Detail-oriented, organized, and able to handle multiple tasks effectively.
• Familiar with MOM regulations and HR practices
• Experience in payroll implementation will be an added advantage

Qualifications and Experience

• Education: Minimum a Diploma in Human Resource or related discipline.
• Experience: 3 years of proven experience in construction industry

* Answer and direct incoming calls to person in-charge, attend to visitors, etc.

*Open letterbox and check company common emails daily then forward to PIC to follow-up.

* Assists with scheduling and preparing meeting/conference room etc.

* In-charge of work pass related matters, dormitory administration

* Liaise with sites management in arranging workers for medical examination, MOM thumbprint, vaccination, etc.

* Assist in workers' administration.

*Provide end to end administrative support across different level

*Keeping proper records and tracking of important documents and deadlines

*Taking initiatives to follow up on outstanding operational matters

*Travel Management (e.g. Flight Booking, Hotel Booking, Visa application etc)

*Update daily invoices payable, AP monitoring.

*Liaise with suppliers and make comparison of pricing.

*Assist and ensure the individual's expenses claims are submitted to the finance team on time

*Pantry and office supplies management

Job Requirements:

* Min 'A' Level, Diploma or equivalent

* 1-2 years of working experience preferred

* A keen learner with positive attitude

* Responsible and attention to details

* Proficient in Microsoft Office

Job Description

BOWLING EXECUTIVES

(Location: Bukit Batok Clubhouse)

As a Bowling Executive, you will report to our Bowling Manager.

What you’ll be doing:

• Assist the Bowling Manager in the daily routines of the bowling centre.
• Cashiering duties at Bowling Counter.
• Bowling Lanes Reservations.
• Rental of Bowling shoes and sales of socks.
• Respond promptly to all lane trouble calls.

We want you, if you have/are:

• Min. O Levels
• Have good interactive skill with friendly and sociable personality.
• Good attitude in learning.
• Able to work independently, resourceful and self-motivated.
• Able to work shifts, weekends and public holidays.
• Basic computer skills

Starting salary will commensurate with qualifications and relevant work experience.

We regret that only shortlisted candidates will be notified.

KEY DUTIES & RESPONSIBILITIES

Sourcing and Vendor Management:

• Identify potential vendors and suppliers for M&E equipments (eg, Transformers, Cables, Switchgears, Electrical Panels, Lightings, circuit-breakers, etc).
• Evaluate supplier capabilities, product quality, and pricing.
• Negotiate contracts and establish favourable terms.
• Creation of new vendors.
• Perform Due Diligence checks on major/preferred vendors

Purchase Order Processing:

• Administer purchase requisition, quote and issuance of purchase orders.
• Monitor order status and ensure timely delivery.
• Coordinate with project teams to align procurement needs.
• Maintain internal policies and procedures to ensure compliance

Quality Assurance:

• Inspect and evaluate the quality of purchased M&E equipments.
• Resolve any shortcomings or discrepancies promptly.

Supplier Relations:

• Maintain positive relationships with existing suppliers.
• Address any issues or concerns related to deliveries, quality, or pricing.

Cost Optimization:

• Work closely with the Cost Management and BD teams to optimize costs without compromising quality.
• Explore cost-saving opportunities through bulk purchases or alternative suppliers.

JOB REQUIREMENTS

• Education: Min Diploma in Supply Chain Management, Business, or related field.
• Experience: Min 5 years in procurement within M&E / Construction sector.
• Strong negotiation skills.
• Attention to detail
• Familiarity with M&E equipments and industry standards.
• Excellent communication and teamwork abilities.

Job Responsibilities

1. Assist the Sports & Recreation Manager in planning and running the department and all sporting activities for members.

2. Supervise the activities of the Sports & Recreation Executive/Officers to provide timely and effective services at various assigned areas.

3. Maintain and upkeep all Sports & Recreation facilities

4. Overseas daily operations of the department.

5. Train and upskill all staff, identify courses and programs.

6. Handle all the SGCC programs/events including planning, marketing and execution.

Requirements

• University Degree/Diploma in Sports Management or a related field

• At least 5 years of relevant working experience

• Possess event management and partnership relationship management or where relevant and equivalent

• Ability to multi-task with self-driven attitude, detail-orientated and good time management

• Strong interpersonal and communication skills, both written and verbal and negotiation skills

• Creative thinking and problem-solving abilities

• Proficient in Microsoft Office

Provide event logistic and secretariat support; assist in the planning and execution of events.

Key Responsibilities:

• Secretariat and admin support
• Source, evaluate and negotiate with third party vendors
• Manage registration to create a streamlined experience for invitees
• Manage flight and hotel bookings
• Manage transfer and transportation requirements
• Manage F&B and dietary requirements and setup
• Manage event collateral design and production
• Responsible for successful delivery of the event, ensure smooth communication with partners, vendors, manage registration desk and the onsite team

Dynamic Adaptation:

• Digital event setup and co-ordination
• General admin support for the team
• Team-bonding and/or activities organisation

Qualification:

• General University Degree or Polytechnic Diploma

Knowledge & Experience:

• 1-2 years’ of work or event management experience
• Candidates without experience will be considered
• Good Microsoft Office Skills

Personal Attributes:

• Meticulous
• Good interpersonal and communication skills
• Good team player
• Adaptable and can react to changes readily
• Able to work independently
• Driven, confident and well-groomed

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Database Sales Specialist, you will help us grow our operational database business by building and expanding relationships with new and existing customers. In this role, you will work with customers to deliver true business value, demonstrate product functionality and provide a comprehensive overview of key business use cases. You'll lead day-to-day relationships with cross-functional team members, serving as a solution lead within the sales organization. You will lead go-to-market strategies, sales plays, run campaigns, and execute on the opportunities created.

Qualifications

Job responsibilities

• Make databases a leading conversation in sales discussions/account strategy, develop country and segment specific plans for GCP database services, and work with sub-region leadership team to define databases pen and ramp strategies.
• Build relationships with customers as trusted advisor to understand their business drivers/technology footprint, identify appropriate Google Databases solution use cases, manage complex business cycles and influence long-term strategic direction.
• Deliver against quota and achieve strategic business and growth goals while forecasting and reporting territory’s business.
• Work with account and cross-functional teams (e.g., sales reps and sales managers, customer engineering, marketing, customer success) to develop go-to-market strategies, generate and progress pipeline, understand the customers, and provide excellent prospect and customer experience.
• Collaborate with partner team to activate database-specific partners, ensure sales teams and customers have access to partners.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in promoting databases solutions or data management software.
• Experience in planning, pitching, and executing a territory business.
• Experience working with C-level executives and cross-functionally across all levels of management.
• Experience managing agreements or partnerships.

Preferred qualifications

• Experience carrying and exceeding strategic business goals in a sales role.
• Experience supporting executive relationships, and developing new territories/accounts, while ensuring customer success, adoption and expansion.
• Experience working with internal/external teams, including account teams, technical leads, procurement, and legal, to inventory existing software estate, build cases for transformation with implementation plans, and close agreements.
• Experience with Databases technologies and products (e.g., PostgreSQL, MySQL, Oracle, MongoDB, HA, security, etc.) and deployment options in the cloud.
• Experience working in an overlay sales role.

Summary:

• Basic up to $3000 for experienced sales executive
• Commission + incentives
• Transport allowances
• Location: Bukit Batok
• 5 days work week @ 8.30 - 6.00pm

Key Responsibilities:

• Cold calls to prospects & sales visit to promote international air and ocean services
• Prepare monthly sales report
• Identify potential clients and develop new accounts
• To manage sales and daily logistics duties
• Maintain good relationship with clients and ensure high customer satisfaction
• Identify and enlarge targeted customer base
• Follow up and ensure smooth freight service from pick up to delivery
• Other ad-hoc duties as assigned by the Manager

Key Requirements:

• Min Nitec in Logistic / Supply Chain or equivalent
• At least 2 years of sales experience in logistic industry
• Bilingual in English and Mandarin to communicate effectively with Mandarin speaking clients

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

• Position : Sales Executive (Outdoor/Premium Bath Accessories) - Up to Gross $4,500 or more
• Location : Central - Henderson Road
• Working hours : Monday to Friday | 9am to 6.30pm
• Salary (commensurate with experience) : Up to $4,500 (Basic Up to $3300 + Up to 3.5% Commission) + Transport Reimbursable + Performance Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Premium Bathroom Accessories

Main Responsibilities:

• Supports Sales Manager in achieving monthly & annual project sales targets.
• Servicing & pitching to Singapore interior designers, architects, contractors & developers
• Canvassing & establishing new clientele base for the company

Requirements:

• Minimum of 1-2 yrs outdoor sales experience in Singapore / Malaysia
• Minimum O / A levels / Diploma.
• Excellent Interpersonal skills & packing tremendous passion in interior design & all things beautiful.
• Bilingual in English and Mandarin to communicate with Chinese clients who can only speak mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Responsibilities:

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work night shift and split shift, and accept work on weekend and public holidays

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

* Develop and maintain strong in- bakery product knowledge

* Assist walk-in customers in purchasing bakery products

* Promote bakery products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 years sales experience

* Required to work any shift

*Weekend and Public holiday may require to work overtime

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Location: Bukit Merah

Mon to Fri 8.30am to 5.30pm

MNC company

Need to drive to Malaysia (using company car / own car)

Job Description

• Work closely with logistics team on logistics requirements
• Process daily purchase order
• Build and maintain relationships with suppliers
• To ensure budgets are under control to meet its target.
• To work closely with suppliers on meeting products specifications and delivery schedule base on Customers’ requirements
• To negotiate with Suppliers and vendors on the term

Requirements

• Diploma & above
• At least 2 years working experience (preferable manufacturing industry)

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

About Metta Welfare Association
Metta Welfare Association, established in 1992, is a recognized social service organization under the Ministry of Social and Family Development (MSF), Ministry of Health (MOH), and Ministry of Education (MOE). As a member of the National Council of Social Service (NCSS), Metta provides a wide range of impactful programmes and has received accolades such as the Singapore Quality Class (SQC) certification and the Charity Transparency Award (CTA).

Our Programmes Include:

• Early Intervention for children with learning challenges.
• Residential and Day Care for adults with intellectual disabilities.
• Rehabilitation and Medical Services for chronic and terminal illnesses.
• Special Education and Youth Employment Support for individuals with mild intellectual disabilities or autism.

Job Responsibilities:

• Identify and develop strategies and workplan to enhance and strengthen the Association’s brand
• Own, plan and manage content on corporate website and all social media platforms
• Plan, adopt and manage content on official social media platforms to ensure currency and vibrancy (eg. Facebook, LinkedIn, Instagram, Telegram)
• Plan, write and edit content for communications and e-newsletter to update donors, volunteers and partners
• Manage external communication effectively to build relationship, brand strength and awareness as well as influence opinions, funders, corporates, Governmental Bodies, community and general public on existing and new programmes or initiatives
• Oversee media relations and plan media events to ensure favorable and targeted media coverage
• Compile content and develop corporate publication such as the Annual Reports for submission
• Develop and update all corporate collaterals such as pull up banners, signages, brochures and display materials
• Assist Corporate Partnership team to organise fundraising and outreach events
• Assist in planning events and other activities
• Undertake any other duties as assigned by Manager and/or Deputy Executive Director

Job Requirements

• Experience: At least 2 years in communications, marketing, or public relations.
• Education: Diploma/Degree in Mass Communications, Marketing, Public Relations, or a related field.
• Skills:
• Strong command of English and Mandarin to facilitate writing, proofreading and translation work with Mandarin speaking associates
• Possess initiative and ability to multi-task and work under pressure and tight deadlines
• Strong in planning and execution of work processes and delivery
• Result oriented, proactive, creative, collaborative, driven and resourceful
• Good interpersonal and communication skills to work well with both internal and external stakeholder.
  

Why Join Us?
Be part of a purpose-driven team, making meaningful contributions to the community while advancing your professional growth in a supportive environment.

Job Description:

Manage daily deployment, lashing operations and safety in PSA pasir panjang terminal.

Requirements:

- Valid Class 3 driving license.

- Physically fit.

- Work at height supervisor and assessor certificate.

- Perform Advance Lashing Operations certificate.

- ITE Container Lashing Operations certificate

- Completed Supervise Lashing Operations.

Job Responsibilities

• Source, negotiate, and select vendors that meet the company’s quality, price, and delivery requirements
• Review and analyse purchase requisitions and generate purchase orders
• Ensure timely delivery of items and follow up with vendors on outstanding orders
• Coordinate invoice/quality discrepancies with vendors
• Maintain accurate records of purchases, pricing, and other important data into ERP system
• Proactively manage supply risks and impact of disruptors on production such as demand fluctuations, component shortages, logistics issues, supplier issues or other
• Ensure engineering change notes are managed and executed timely with minimal impact to production

Job Requirements

• Min Diploma in Supply Chain Management or Business Administration
• 3+ years of experience in purchasing
• Strong knowledge of purchasing principles and procedures
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and SAP system
• Ability to work under pressure in a fast pace working environment

We Offer:

· Growth and development opportunities

· Multinational customer profiles and processes

· Innovative supply chain solutions and digital logistics platforms

· Multicultural environment

· 5 Days Work Week

Key Responsibilities:

· Prepare full set of Shipping Documentation for ocean import/export shipments (i.e Bill of Lading, Packing Lists, Invoices, Insurance Documents, etc)

· Maintain communications with internal and external parties and control through all phases of the journey of the shipment

· Responsible for order/data accuracy and quality in Elite Digital System and SAP

· Ensure compliance with Standard Operating Procedure

· Ensure compliance with import/export laws and regulations

We are looking for:

· Minimum 2 years’ experience in related field

· Ability to prioritize work, well organized and good coordination

· Good communication skills and proficient in English

· Able to start within short notice

Job Descriptions

1. To perform daily bookkeeping activities on account receivable and payable

2. Perform monthly account closing

3. Perform daily receipts reconciliation and ensure daily banking and sales collection are posted accurately and timely

4. Prepare monthly bank reconciliations

5. Perform Account Payable function such as preparation of payment

6. Perform HR related duty (e.g. Preparation of staff employment contracts, application of work passes & etc)

7. Collections of bills bi-weekly from outlets

8. Perform GST reconciliations

9. Assist the Finance Manager in performing financial analysis (e.g. balance sheet analysis, expense/budget variances, revenue/expense analysis and etc)

10. Support any other ad-hoc duties as assigned by Finance Manager

Skills and Competencies:

1. Minimum Diploma in Accounting or other disciplines

2. Preferably 3-5 years of related experiences in accounts (Fresh graduates are welcome to apply)

3. Proficient in Microsoft Office applications

4. Strong communication skills (both oral and written)

5. Able to work under pressure with tight deadlines

Job Description

• Full awareness of local Health Products and Medical Device Act and their regulations relevant to the business through regularly checking HSA websites and attending HSA briefings;
• Communicate changes and new requirements to management;
• Request and submit documents for product registration and amendments applications;
• Follow up on submitted applications and reply input requests from the authority;
• Meet, discuss and negotiate with HSA regulators on matters pertaining to product registrations;
• Have working knowledge of current products sold and keep abreast of new product launches by having regular update meetings with all the selling division managers;
• Assist Senior Manager, Regulatory Affairs for matters pertaining to regulatory affairs as and when required;
• Communicate with manufacturers, the local regulatory requirements, in order to facilitate the provision of appropriate documents for submission to HSA for product registration/amendments and compliance to local regulations;
• Work with regulatory partners/distributors to obtain successful registration of new products.
• Coordinate, facilitate, monitor, and track all regulatory activities in each market,
• Comply with reporting requirements of local authority
• Regulatory reporting for recalls, FSCAs, Adverse Events and complaint handling;
• Ensure compliance with GDPMDS;
• Ensure conduct of business according to local regulations for medical devices;
• Participate in GDPMDS internal and external audits
• Maintain and update regulatory-related databases, SOP
• Registers complaint with samples to manufacturer. Follow-up on reply from manufacturer.
• Any other duties assigned

Job requirement

• General Degree (preferred in discipline of Biomedical Science or Biomedical Engineering)
• Preferred 1 year working experience or completion of Internship in the related field
• Familar with local and regional regulatory affairs requirements (medical devices)

Personal Competencies:

• Good interpersonal relationship skills
• Good written and verbal communication skills
• Project Management Skills
• Good organization skills
• Team spirit, Proactive, motivated, self starter

Role Overview

The Integrated Campaign Executive supports the planning, execution, and optimisation of integrated marketing campaigns across multiple platforms. This role involves assisting in the creation of digital media strategies, monitoring campaign performance, and managing social media accounts. The ideal candidate is detail-oriented, creative, and capable of managing multiple tasks while ensuring campaigns align with business objectives and deliver measurable results.

Primary Responsibilities

Campaign Management

• Assist in developing integrated campaign strategies that align with business objectives and target audience insights.
• Support the execution of digital media campaigns across platforms such as Google Ads, Facebook Ads Manager, LinkedIn, Instagram, and TikTok.
• Coordinate campaign setups, including budget allocation, audience targeting, and ad creative uploads.
• Implement tracking tools such as UTM parameters and third-party software to measure campaign performance accurately.

Campaign Monitoring and Optimisation

• Monitor live campaigns to ensure delivery and alignment with KPIs such as CTR, CPA, and ROI.
• Identify performance issues and recommend adjustments to improve results.
• Assist in optimising campaigns by refining targeting, bidding, and creative elements.
• Support A/B testing efforts to improve ad copy, visuals, and audience engagement.

Reporting and Analysis

• Prepare detailed reports on campaign performance, highlighting key metrics and actionable insights.Assist in creating dashboards for stakeholders to track campaign success in real time.
• Conduct post-campaign analyses to identify areas for improvement.

Social Media Management

• Support the management of social media accounts, ensuring consistent branding and messaging.
• Assist in developing and scheduling social media content to enhance audience engagement and growth.
• Monitor and respond to audience interactions to foster positive relationships.
• Analyse social media performance metrics and provide insights to inform future strategies.

Collaboration and Communication

• Work closely with the creative team to ensure campaign messaging and visuals meet objectives.
• Coordinate with the analytics team to validate data accuracy and derive actionable insights.
• Support external agency or vendor relationships to execute campaign initiatives.

Key Skills and Competencies

• Basic knowledge of digital advertising platforms, including Google Ads, Meta Ads Manager, and LinkedIn Campaign Manager.
• Strong analytical skills with the ability to interpret data and improve campaign performance.
• Familiarity with tools such as Google Analytics, Excel, and social media management platforms.
• Creative and detail-oriented, with the ability to manage multiple tasks effectively.
• Strong communication skills for presenting insights and collaborating with stakeholders.
• Understanding of social media platforms and their role in integrated marketing strategies.

Qualifications

• A diploma or bachelor’s degree in Marketing, Communications, Business, or a related field.
• 1–2 years of experience in a digital marketing or campaign management role is preferred.
• Familiarity with SEO, SEM, and social media management tools is advantageous.
• Certification in Google Ads, Meta Blueprint, or equivalent is a plus.

Media Planning and Buying:

• Plan, execute, and optimize media buying strategies across platforms like Google Ads, Meta Ads, and programmatic networks.
• Monitor and adjust campaign performance to meet key metrics (e.g., ROI, CPC, CTR).
• Allocate budgets efficiently, ensuring cost-effective results and maximum campaign impact.
• Analyse campaign performance and provide actionable insights for continuous improvement.

Social Media Content:

• Develop and execute creative content strategies tailored for social media platforms.
• Create and curate engaging posts, videos, and multimedia content that align with the brand voice and objectives.
• Manage content calendars, scheduling posts to ensure consistent online presence.
• Engage with the online community by responding to comments, messages, and mentions promptly.
• Monitor trends, hashtags, and platform updates to leverage new opportunities for engagement.

Analytics & Reporting:

• Track and report on the performance of paid campaigns and organic content using tools like Google Analytics and social media insights.
• Use data to refine strategies, improving both paid media and content effectiveness.

Collaboration:

• Work closely with the creative team to develop ad creatives and social media assets.
• Coordinate with internal stakeholders to align digital strategies with broader marketing goals.

Metta Welfare Association (Metta)
Founded in 1992 by Venerable Chao Khun Fa Zhao BBM and formally established in 1994, Metta Welfare Association is a dedicated social service organization recognized by the Ministry of Social and Family Development (MSF), Ministry of Health (MOH), and Ministry of Education (MOE). As a member of the National Council of Social Service (NCSS), Singapore Hospice Council, and Singapore Disability Sports Council, Metta has earned the Singapore Quality Class (SQC) certification (2018) and the Charity Transparency Awards (CTA) (2019) for our commitment to quality and transparency.

Primary Responsibilities

Financial Management and Reporting

• Ensure full compliance with Charity Accounting Standards (CAS).
• Track monthly budgets, perform variance analysis, and ensure accurate financial reporting.
• Generate and consolidate monthly financial statements for all Centres.
• Prepare and present detailed management reports in PowerPoint for monthly meetings.

Audit and Compliance

• Oversee the preparation of audit documents and ensure timely submission of reports to relevant agencies.
• Facilitate the annual audit process, ensuring smooth execution.
• Conduct regular reviews and updates of ISO documentation and SOPs to align with current practices.
• Participate in ISO internal audits to maintain compliance standards.

Team Leadership and Process Oversight

• Lead and mentor team members, ensuring adherence to internal controls and accounting best practices.
• Review and manage the Fixed Assets register, coordinating physical asset checks.
• Verify and approve payments, petty cash claims, and bank reconciliations prepared by the Accounts team.

Accounts and Banking Operations

• Prepare monthly AR aging reports and coordinate follow-ups with Centre Managers.
• Liaise with banks and auditors to ensure seamless financial operations.
• Manage cheque signing processes and assist authorized signatories.
• Perform ad-hoc cash counts when required.

Additional Key Responsibilities

• Ensure effective month-end and year-end financial closing activities.
• Develop and monitor internal controls to safeguard the organization’s financial integrity.
• Drive continuous improvement initiatives in accounting practices and procedures.

Requirements

• Minimum 5 - 8 years of relevant working experience.
• Minimum Degree in Accounts, Finance, or equivalent.
• Excellent knowledge of Microsoft Excel.
• Familiarity with Dynamics Finance & Operations is preferred.
• Demonstrated ability to work both independently and as part of a multi-disciplinary team.
• High levels of integrity, professionalism, consistency, and discipline in task completion and time management.
• Strong communication and interpersonal skills.
• Detail-oriented, responsible, hardworking, and meticulous.

Job Scopes:

• Sales Associate/Cashier for our franchised 7-Eleven convenience store.
• Greet customers with a smile and provide friendly, helpful service.
• Go the extra mile to create a welcoming and positive store environment.
• Accurately and efficiently process transactions using our point-of-sale (POS) system.
• Actively engage with customers to promote products and special offers.
• Monitor inventory levels and report low stock to management.
• Maintain a clean, organized, and well-stocked store environment.
• Replenish shelves and arrange products according to the 7-Eleven planogram and ensure proper product rotation (First-In, First-Out) to minimize waste.
• Assist with maintaining the cleanliness of the store.

Benefits/Perks include:

• Additional shift allowance as followed:

1. 3pm to 11pm: SGD5.00 per day
2. 11pm to 7am: SGD8.00 per day

• Medical incentive
• Sales performance incentive
• Annual performance bonus up to 1.5x your salary
• Travel and laundry allowances

• Oversee and set the strategic direction for R&D and Sales, ensuring alignment with company goals to drive growth and innovation.
• Develop and implement sales strategies to increase revenue and expand market share.
• Ensure R&D efforts focus on creating products that meet customer needs and market demands.
• Lead and foster a collaborative culture between R&D and sales teams to ensure seamless product development and market delivery.
• Collaborate closely with marketing, production, and operations to ensure timely and efficient product launches.
• Monitor sales performance, set objectives, and analyze results to continuously optimize the sales process.
• Manage key performance indicators (KPIs) for both R&D and Sales teams, ensuring alignment with business objectives.
• Establish strong relationships with customers and external stakeholders to gather feedback and identify new market opportunities.
• Manage R&D and sales budgets, ensuring cost-effective operations while maintaining quality and performance standards.

Requirements:

• Bachelor’s degree in Food Science or a related field.
• A minimum of 10-15 years of experience in R&D and sales within a manufacturing environment.
• Fluency in Japanese to communicate effectively with Japanese clients and headquarters.
• Proven ability to lead high-performing teams with strong interpersonal and communication skills.
• Strong understanding of market trends, customer behavior, and the competitive landscape.
• Expertise in formulating and executing sales and R&D strategies aligned with business goals.
• Solid financial acumen, including budgeting, forecasting, and cost management.
• Excellent problem-solving, decision-making, and strategic thinking skills.

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently