Executive, Group HR, NHG

JOB DESCRIPTION

As a vital member of the Group Human Resources team, the Executive will play a key role in supporting the Group Development Awards portfolio under the guidance of the Manager, Group Scholarships and Awards. The responsibilities include:

1. Ensuring alignment of development awards with the overall organizational objectives and equipping identified staff with the necessary skills to contribute effectively at organizational, group, and national levels.
2. Supporting the annual review of development awards for relevance and effectiveness, making recommendations for updates and changes as necessary, and ensuring timely communication of changes and information.
3. Assisting in the planning and execution of the annual awards cycle, which includes conducting briefings for institutional representatives, collating award nominations, performing preliminary reviews and assessments of incoming nominations, and preparing for awards review panel meetings.
4. Continuously reviewing and streamlining the awards nomination and administration processes to enhance efficiency.
5. Participating as a member of the organizing committee for the annual awards ceremony.
6. Undertaking ad-hoc projects related to Group Scholarships and Awards and Human Resources as assigned.

JOB REQUIREMENTS

1. A Bachelor’s Degree in Business Administration or a related discipline in Human Resources.
2. Ideally, 1-3 years of experience in an HR generalist or HR development role; fresh graduates are encouraged to apply.
3. Prior experience in managing a scholarships and awards portfolio is advantageous but not mandatory.
4. Strong project management, planning, and prioritization skills.
5. Meticulous attention to detail.
6. Excellent command of spoken and written English.
7. Ability to work collaboratively in a dynamic team environment

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Job Summary:

Reporting to the Sales Director of the Distribution Team, the Sales Manager (Distribution) will be responsible for selling products or services through our distribution channel. The role will involve developing and executing sales strategies, working with the sales team, building relationships with distributors, analyzing market trends, and creating and managing sales budgets and forecasts.

Responsibilities:

• Develop and execute sales strategies for distribution channels to achieve revenue targets and market share goals.
• Work with the sales team to ensure they are equipped with the necessary skills and knowledge to effectively sell products or services through the distribution channel.
• Build and maintain relationships with distributors and key stakeholders in the distribution channel to ensure effective communication and collaboration.
• Analyze market trends and identify new opportunities for growth within the distribution channel.
• Create and manage sales budgets and forecasts to ensure that the distribution channel is profitable and operating within financial targets.
• Monitor and report on sales performance, with sales director, and market trends to the management.
• Collaborate with other departments such as operations, procurement finance, and marketing to ensure that the distribution strategy is aligned with overall business objectives.
• Stay up-to-date with industry developments and emerging trends in the distribution channel.

Requirements:

• Diploma/ Bachelor's degree in business, marketing, or a related field.
• Minimum of 3 years of experience in sales, with a proven track record of success in working in a sales environment, and achieving sales targets.
• Preferred Experience in the distribution channel, preferably in the marine communications industry, and in Asia markets such as Malaysia, Indonesia, etc.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical skills with the ability to analyze market trends and identify new opportunities for growth.
• Experience in managing budgets and forecasting sales targets.
• Ability to work collaboratively with other departments to achieve overall business objectives.
• Ability to adapt to changing market conditions and emerging trends in the distribution channel.

This is a full-time position with a competitive salary and benefits package. If you meet the above requirements and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• Required to communicate well in response to sales enquiries
• Ability to generate quotations for handling of air/sea and local transportation
• Can liaise with all relevant suppliers and co-ordinate the execution of the job, which wil include the need to monitor the shipments and resource planning
• May be required to work on weekends and public holidays occasionally
• Candidate should ideally be able to multi-task, fast learner, diligent and interested to learn the business

You will be responsible for ensuring our products are well merchandised to end consumers.

Key Responsibilities

• Daily visits to assigned retail outlets and various locations as necessary
• Develop and maintain strong rapport with the various managers and staff of both the retailers and their stores
• Work closely with retailer/store personnel to ensure no out of stock situations
• Learn and understand from retailer/store teams on their various SOP and ways of working
• Coordinate with retailer/store on activities such as regular promo events, space buy, roadshows, sampling sessions and festive events
• Execute merchandising, display, and promotion/trade plans according to our merchandising standards
• Where needed, replenish stocks from cold room or back store to the store’s shelves and freezers
• Where possible, assist to improve planograms, maintain, and win product facings for our products
• Propose and execute specific in-store promotion/trade plans if opportunity arises
• Monitor and report on the competitive environment of our products
• Any other ad-hoc duties as required

Key Requirements

• At least 2 years of working experience in similar role; Candidate with knowledge in the Retail or FMCG industries will have an added advantage
• Willing to travel to various locations daily
• Willing to work on weekends
• Must have own transport

Posh and modern working environment catering for the mid to high end customers.

Support beauty salon and Aesthetic center.

We have opening for talented and ambitious individual aiming to excel in their job.

Aesthetic treatment sales consultant

Representing company image and professionalism.

Handling incoming enquiry or complaints.

Skin analysis and consultation.

Sales of skincare product and facial, slimming and TCM therapeutic services and Aesthetic treatment sales.

Love interacting with customer.

Outgoing and pleasant.

Responsible for the sales of your team.

Why we are different

Commission for Ala carte, Packages.

Commission for product sales.

Commission for branch performance.

Overriding commission.

Staff incentive and discount.

Conducive working environment.

Shorter working hours( 2 shifts).

Interested candidate who have the drives and initiative, we welcome you to join our elite team of professionals.

Responsibilities:

• To develop business opportunities for EMR (Electronic Medical Record) for specialist center and clinic.
• To follow up on sales leads.
• To determine business opportunities by analyzing business needs.
• To develop and maintain marketing collateral (brochures, presentation slides, corporate website, etc.).
• To develop a strong technical and domain knowledge of all Company solution, products and services.

Requirements

• Diploma/Bachelor Degree in Business Administration/Marketing/IT or equivalent.
• High-level of knowledge in software technology.
• At least 1 year relevant experience in similar industry.
• Excellent written, verbal communication, presentation and negotiation skills.
• Able to work independently, as well as a team player.
• Proactive self-starter with an analytical and creative mind.
• High commercial acumen and a record of confidence dealing with middle managers through to decision makers.
• Healthcare IT experience is very much advantageous.

Key Responsibilities:

1.Strategic Leadership:

-Craft and implement our strategic plan to align with our vision and mission.

-Lead us in achieving our goals and expanding our AI community's impact.

2.Financial and Operational Management:

-Oversee budgeting, financial planning, and operations to ensure financial stability and growth.

-Manage financials, including audits and reporting, to maintain transparency and compliance.

3.Membership and Community Engagement:

-Expand and engage our membership base.

-Build a vibrant AI community through strategic engagement and event curation.

4.Event and Program Excellence:

-Direct the planning and execution of impactful events and programs.

-Enhance our reputation and influence through summits, competitions, seminars, and social activities.

5.Partnership and Advocacy:

-Forge and nurture partnerships to secure resources and support.

-Advocate for policies that foster AI development, aligning with our members' interests.

6.Governance and Team Leadership:

-Collaborate with the Board and members for effective governance.

-Lead and inspire our team, ensuring we meet legal and regulatory standards.

Requirements:

1.Education: Bachelor's degree in a relevant field (Business, Management, Computer Science); advanced degree a plus.

2.Experience: More than 8 years in leadership roles, investment and financing management, with a background in non-profits or tech is preferred.

3.Skills: Strategic thinking, financial acumen, and people leadership. Ability to build and maintain stakeholder relationships.

4.Knowledge: Deep understanding of AI, its applications, and experience in tech ecosystem application.

5.Personal Attributes: A compelling communicator and collaborator with a vision for AI's societal benefits, result and data driven.

Responsibilities

• Handling full sets of accounts for multiple entities, which includes invoicing, AR, AP, journal entries etc.
• Assist in monthly management reporting.
• Project costing, forecasting of cash flow, banking of cash collections and bank reconciliations.
• GST Submission.
• Assist in Annual Audit.
• Other ad-hoc accounting related duties.

Requirements

• Diploma / Degree in Accounting or Finance is required.
• Experience in Construction industry is preferred.
• Strong communication, writing and follow up skills.
• Able to work independently.
• Office is near to Beauty World MRT.

Responsibilities:

• To develop business opportunities for EMR (Electronic Medical Record) for specialist center and clinic.
• To follow up on sales leads.
• To determine business opportunities by analyzing business needs.
• To develop and maintain marketing collateral (brochures, presentation slides, corporate website, etc.).
• To develop a strong technical and domain knowledge of all Company solution, products and services.

Requirements

• Diploma/Bachelor Degree in Business Administration/Marketing/IT or equivalent.
• High-level of knowledge in software technology.
• At least 1 year relevant experience in similar industry.
• Excellent written, verbal communication, presentation and negotiation skills.
• Able to work independently, as well as a team player.
• Proactive self-starter with an analytical and creative mind.
• High commercial acumen and a record of confidence dealing with middle managers through to decision makers.
• Healthcare IT experience is very much advantageous.

Key Responsibilities:

• In Charge of Delivery team & Projects
• Coordinate and liaise with HODs, Delivery teams, Customers (Asia Pacific region), Procurement and Finance team to perform the full process related to Sales.
• Manage project progress in system such as project timeline, contract signoff, order management, PO process billing and AR management.
• Carry out monthly forecast planning and annual business planning with high accuracy.
• Contract management and timely execution of annual maintenance renewal projects.
• Develop and execute processes for routine analytical credit reviews and generate various reports related to Sales and Finance in the company.
• Manage health of credit in terms of payment term, escalations and risks closely and provide regular status updates to Group Leader.
• Facilitate the clarification and resolution of issues accurately and promptly.
• Help and guide related parties involved including branch and subsidiary.
• Estimate yearly and monthly business planning and manage business inventory.

Qualifications:

• Degree in Finance or Business Administration or equivalent.
• Minimum 3 years of relevant experience in Customer or Sales support, Business Operation and Finance role, preferably in IT Infrastructure environment.
• Understand full spectrum of Sales Management (which includes management of contracts, monitor and support projects).
• Experiences in Salesforce and SAP (SD, PS, MM and CO module etc.)
• Possess intermediate level of technical, financial and analytical skills.
• Proficient in Microsoft Office applications, especially Excel (Advance level).
• Strong numeracy skills.
• Strong motivated team-player.
• Able to work under stress and deliver within tight deadlines.
• Ability to extract and translate data into concise and meaningful information for Senior Management.
• Able to work efficiently and multi-task with minimum supervision.

ImaqineLab transforms businesses to achieve record-breaking scalability through imaqinative strategies, innovative productivity, and new technology. We are unafraid to be bold, adventurous, and open in the verticals and industries we are in. With our astute tactics and vision, we bring success to businesses and clients we've supported.

Let ImaqineLab bring your business beyond your imaqination.

Working Venue - Pasir Panjang

Responsiblities

The ideal candidate is a playmaker that can run a campaign with just an idea - they are able to conceptualise a seeded idea and explore various marketing opportunities. Ideating innovative marketing strategies and bringing possibilities into fruition is their passion. They are a self-starter, intuitive, creative, yet organised. They identify, diagnose, and fill gaps swiftly and rationally.

• Experience in Digital Marketing, Campaign/Social Media marketing, Brand management and/or PR.
• Develop marketing plans, prepare proposals and decks.
• Develop strategic marketing initiatives and activities.
• Strategise and manage social media accounts.
• Strategise, optimise, and manage ads (Google, YouTube, Social Media, TikTok).
• Manage KOLs for various campaigns.
• Client and community management via events, workshops, and seminar.
• Experience in digital marketing and content management.
• Evaluate performance and provide recommendations to improve Campaign performance.
• Conduct market research to identify marketing opportunities.
• Manage simultaneous projects from a variety of verticals.
• Write and proofread effective copies.
• Design basic marketing assets.
• Other ad-hoc tasks.

Requirements

• Highly organised and astute.
• Excellent time management.
• Strong analytical skills.
• Good educational background.
• Excellent written and communication skill.
• Highly proficient in English.
• Experience in media buying is preferred.

Preferred Experiences

• Experienced content creator (esp. video content).
• Possess an eye for video content and production.
• Advertising/media agency experience.

Job Descriptions:

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

You will be responsible to ensure day to day financial transactions, including verifying, classifying, computing, posting and checking all accounting related entries submitted by stakeholders are accurate in the system.

You will act as the intermediaries between other departments within the organisation and also liaise with external parties.

ACCOUNTS RECEIVABLE

1. AR Retail Sales, Collection & Reconciliation

2. AR Non-Retail / Non-Trade, Collection & Reconciliation

3. Bank Statement Reconciliation & Reporting

4. Back-End Collection Creation & Refund Processing

FINANCE SUPPORT & REPORTING

1. Bank Related Support & Liaison

2. General Insurance Coverage

3. Payment Terminals Arrangement & Follow-up

4. Liaise with Company Secretary

5. Liaise with Singapore Department of Statistics

6. Ad Hoc Tasks/Projects assigned

Requirements

1. Polytechnic Diploma or Degree in Accounting / ACCA

2. 1yr experience in related AR / AP / GL Accounting functions

3. Fresh Diploma or Degree Graduates may apply

4. Meticulous and analytical

5. Business acumen & Finance savvy

6. Detail oriented and able to work in a fast-paced environment

7. Intermediate or advance level competency in MS Excel

To support daily Finance and HR matters.

• AR duties – Assist to prepare invoices and timely update of incoming receipts in the accounting system. Prepare Ageing report and following up with customers on all outstanding payments.
• Assist to upkeep of fixed asset register.
• AP duties – Assist to post invoices, prepare payments, checking of cash claims and processing of payments.
• Assist in year-end audit process.
• Assist in month-end closing.
• Assist to perform stock-take and reconcile inventories.
• Assist in handling full spectrum of HR functions including recruitment & onboarding process.
• Assist in Compensation & Benefits administration.
• Assist in monthly payroll processing.
• Assist to administer work pass application.
• Assist to administer all government claims (Maternity leave, ns claim, Child-care leave claim etc)
• Ensure proper filing and maintenance of employees’ records etc.
• Any other responsibilities that may be assigned from time to time

EDUCATION

• Diploma in Accountancy / Human Resources or equivalent discipline

SKILLS, KNOWLEDGE AND RELEVANT EXPERIENCE

• Ability to multi-task and meet tight timelines.
• Meticulous and process-driven
• Minimum 2 to 3 years of relevant experience. Experience in the Healthcare/Retail industry will be advantageous.
• Proficient in both English and Chinese. Chinese is a must as the job requires communication with Chinese-speaking associates.
• Proficient in MS Office and familiar with Navision and Hyperion preferably
• Resourceful and independent with strong ability to work in a team.

About the role

This is an exciting full-time opportunity to join Pivene Pte. Ltd. as an Order Processing Executive. Based in Pasir Panjang, Central Region, you will be responsible for efficiently processing and managing customer orders to support the company's sales objectives.

What you'll be doing

Order Management:

• Process customer orders accurately and promptly using the company’s ERP or order management system.
• Verify order details, including product availability, pricing, and delivery terms.
• Coordinate with sales and operations teams to resolve order discrepancies or issues.

Customer Communication:

• Liaise with customers on quotations, orders confirmation, delivery schedules, and any special requests.

Inventory and Purchasing Coordination:

• Monitor inventory levels and ensure stock availability for order fulfillment.
• Raise purchase orders (POs) to suppliers for stock replenishment as needed.
• Communicate with suppliers to confirm order details, lead times, and delivery schedules.
• Negotiate pricing, terms, and conditions with suppliers to optimize costs.
• Track and manage incoming shipments of purchased goods to ensure timely delivery.

Shipping and Logistics Coordination:

• Arrange and coordinate shipping schedules with logistics providers or freight forwarders.
• Prepare shipping documentation, including delivery orders, packing lists, and invoices.
• Track shipments and ensure on-time delivery to customers.
• Ensure compliance with shipping regulations, including customs clearance and import/export documentation when required.
• Handle discrepancies or issues in transit, such as lost or damaged shipments.

Documentation and Reporting:

• Prepare and maintain accurate records of all orders, invoices, and shipping documents.

Continuous Improvement:

• Identify opportunities to streamline order processing and shipping workflows.
• Participate in process improvement initiatives and provide feedback to management.

Assist in any ad-hoc task assigned by supervisor

What we're looking for

Educational Background:

• Diploma or Degree in Business Administration, Supply Chain Management, Logistics, or a related field.

Experience:

• At least 2-3 years of experience in order processing, shipping coordination, or a similar role.

Skills:

• Knowledge of shipping and logistics procedures, including customs clearance and international shipping regulations.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high level of accuracy.

Technical Proficiency:

• Familiarity with MS Office (Excel, Word, Outlook).
• Experience with logistics and shipping platforms is a plus.
• Proficiency in Dynamics 365 Business Central is a plus.

Behavioral Traits:

• Problem-solving mindset with a proactive attitude.
• Ability to work under pressure and meet deadlines.
• Team player who can also work independently.

Language Proficiency:

• Proficient in English & Mandarin (read, spoken & written)

Apply now for this exciting opportunity to become an Order Processing Executive at Pivene Pte. Ltd.

Unleash your potential with Senses International

Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances. Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry. As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation. The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry.

The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career. Join Senses International and unleash your potential in the fragrance industry. With company’s unique blend of creativity and expertise, the sky’s the limit for your career growth and development.

Job Position: Business Development Executive

We are currently looking for a committed Business Development Executive to support Senses expansion plan. This role will be reporting to the Business Development Manager / Director.

Key duties and responsibilities

· Reporting to the Business Development Manager / Director with assigned tasks to achieve agreed business targets

· Strengthen Business relationship & maintain high customer intimacy with current clients and expand account base

· Develop account strategy internally for key customers to identify growth opportunities with the account

· Manage project and work closely with technical team.

· Partner with operation team to ensure customer satisfactions in terms of services and supply.

· Any other duties as assigned.

Required Skills:

· Min Diploma in chemistry or relevant field.

· Class 3 driving license with more than 2 years experience

· Preferred at least 2-3 years of relevant experience in chemical or manufacturing industry.

· Excellent communication skills, both written and verbal

· Comfortable working in an aromatic environment

· Proficient in the Microsoft Suite Applications (Excel, Words, Power Point) and good presentation skills

Staff Benefit:

· Company car provided

Preferred Skills/Competencies:

· Creative problem-solving skills and ability to work with strict deadlines

· Knowledge and application of sales techniques such as building rapport needs/values selling, negotiating, and closing the sale.

· Ability to work both independently and / or within a team environment

· Multi-tasking, prioritisation and effective time management skills

We are seeking a driven and resourceful Sales Coordinator to boost sales of our innovative early childhood education products. This role focuses on both B2B (Preschools) and B2C (Parents) marketing channels and offers attractive commission-based earnings for the right candidate.

Your Role at a Glance:

• Promote our products through word-of-mouth, traditional marketing, and creative outreach strategies.
• Develop and execute targeted referral programs to drive growth among parents and preschools.
• Leverage social media platforms to expand brand visibility and product awareness.
• Build and nurture relationships with preschools (B2B) and parents (B2C) to enhance sales opportunities.

Are you the one?

• Proven experience in traditional marketing, word-of-mouth campaigns, and referral program execution.
• Existing contacts in preschools (B2B) and parent communities (B2C).
• Excellent communication, persuasion, and relationship-building skills.
• Self-motivated, able to work independently as a freelancer.
• Comfortable with a commission-based pay structure and driven by results.

If you have a strong network within preschools and parent communities, along with the marketing skills to make an impact, we want to hear from you!

Apply only if you are comfortable with commission-based earnings and possess the relevant experience and contacts.

Looking forward to your applications!

Send in your resumes to: [email protected]

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

Our client is a global education consulting company that provides personalized services to assist students in gaining admission to prestigious universities, including Ivy League schools in the U.S., Oxbridge in the U.K., and other top institutions worldwide. Founded in 2013, the company offers a variety of services such as college admissions counseling, online tutoring, essay review, financial aid guidance, and standardized test preparation.

Responsibilities:

• Achieving revenue targets
• Conducting consultations and customizing programs for prospective clients
• Establishing, developing, and maintaining positive business and customer relationships
• Continuously improving sales techniques and industry knowledge
• Pitching and ideating new ways to connect with families
• Forging partnerships with associated businesses, non-profits, organizations, and more
• Working with the Local Area and Digital Marketing Teams to develop/enhance lead generation methods by identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in leads and sales
• Engaging in outreach activities such as presenting at school talks, careers expos, and seminars
• Researching potential organizations and markets for lead generation/ partnerships
• Attending industry events where relevant and providing feedback and information on market trends

Requirements:

• Fluency in English and Mandarin
• Excellent previous sales track record
• Strong storytelling skills and experience in public speaking
• Experience with higher education or a deep understanding of the college application process
• Interest in working with families and students to connect them to the best program
• An interest in changing the world through education!
• Comfort with video chat and speaking over the phone
• Experience using Salesforce
• Understanding of the US/UK Undergrad application process

Company Description:

Our client is an edtech company founded in 2013 from the idea that through personalised education, we can transform students into the world’s leaders of tomorrow. Since then, they have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Their network includes 2,400 tutors and consultants worldwide who work with over 20,000 students. Their tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, UK and beyond.

Role Description:

This hybrid full-time position, based in Singapore, is ideal for a candidate who can build rapport easily, is customer-obsessed, and possesses a growth mindset. The role serves as the first point of contact for incoming leads and potential clients, ensuring a seamless customer experience across various Crimson programs. Key responsibilities include managing, contacting, and qualifying inbound warm/hot leads, providing resources to inform them about opportunities with Crimson, and collaborating with a high-performing team to deliver an exceptional experience to potential Crimson students

Responsibilities

● Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce

● Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce

● Track Crimson events and plan accordingly to reach out to the event leads

● Schedule meetings for the leads to meet with Crimson’s Academic Advisors and Country Manager

● Planning and running local events to increase brand awareness for Crimson

● Establish, develop and maintain positive and professional customer interactions and relationships for Crimson

● Continuously improving sales techniques, processes and enhancing industry knowledge

● Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required

● Attending industry events as required

● Collating fortnightly sales reports in an accurate and concise manner for management

Requirements and Skills

● Proficient in Mandarin and English- Spoken/Written

● Experience in Customer Service, Customer Success

● Experience in university admissions (US & UK as priority) will be preferred but not required

● Excellent communication skills

● Excellent organisation skills

● Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile

● Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platform

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **