The Role

Reporting to the VP, Operational Processes & Control, the successful incumbent will support the Operational Processes & Control team in the management of Group’s policies and procedures, i.e., supporting the regular policies update activities, assisting the roll out of new/updated policies, collecting, and analyzing data for the purpose of monitoring and control. This role will also work closely with all business and corporate units in the Group to compile, analyze, and assist in implementing process improvement initiatives.

Job Responsibilities

• Support the implementation of the Policy & Procedures Framework.
• Assist in policy updates, implementation, and training.
• Provide project management support through assisting in the development and management of project charter, timeline, and progress tracking.
• Implement and improve processes, systems, tools, and best practices to optimize operational efficiency and effectiveness.
• Work closely with a cross-section of functions such as IT and Finance on multiple projects ranging from system implementations, and process workflow reviews.
• Create process documentation/workflows, knowledge articles, and self-service guidance.
• Collect and document business requirements for process improvement efforts.
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes is achieving the desired results.
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Bring inconsistencies and problems to the attention of management.
• Participate in problem resolution.
• Extract reports and provide a high-level analysis of data for review.

Job Requirements

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Business and Data Analysis, Operations and Project Management, process mapping, process improvement, or a related field
• Project Management, Business Analysis or Process Improvement skills such as Six Sigma, Lean or Quality Assurance experience is preferred, but not mandatory.
• Hands-on experience and knowledge in managing change initiatives that redesign, improve existing processes and gain efficiencies.
• Ability to prioritize tasks and meet deadlines with minimum supervision.
• Preferable international experience working with a cross section of stakeholders in different geographical locations.
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
• Proficiency in process mapping tools, such as Visio, Lucidchart, or similar tools
• Proficiency in data analysis tools and software, such as Excel Macros, Power BI, Tableau, etc.
• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.
• Ability to collect, organize, analyze, and interpret data and processes.
• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.
• Ability to communicate effectively with both technical and non-technical audiences across different levels of the organization.

Business Skills:

• Experience and knowledge of the real estate industry, management processes such as procurement, property management, etc., is preferred.
• Fast learner with ability to understand business objectives and requirements and aligning data analysis with this understanding.
• Knowledge of the core business processes and functions and their interrelationship.

• Position : Digital Marketing Executive -KITCHEN/ELECTRONIC APPLIANCE
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $4300 + VB
• Duration : Permanent
• Industry : Electrical Appliance

Main Responsibilities:

• Responsible to develop, implement and execute strategic marketing plans and tactics to attract potential customers and retain existing ones.
• Managing the company’s marketing budget and co-ordinating marketing campaigns with sales activities and report on the key performance matrix
• Responsible to determine budgets and targets and in charged with developing pricing strategies for products and services.
• Build strategic relationships and partner with key industry players, agencies and vendors and develop potential new strategic partner relationships.
• Monitor and report on effectiveness of marketing communications; variety of organic and paid acquisition channels – content creation, content curation, campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis) and work closely with design agencies and assist with new product launches.
• Conduct market research & analysis, market insights and competitor’s development to enhance company competence of developing competitive products and services
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Assist in Product Development team, Product Licensing Acquisitions & Accreditations from relevant agencies/vendors/suppliers; support in providing feedback on Quality & Service issues to ensure total customer satisfaction.
• Coordinates and submits to RJ the monthly, quarterly & annual report and supervise to oversee PSI preparations updating and finalization.
• Work closely with sales to assist in the analysis of sales forecast, monthly & annual sales achievement

Requirements:

• Bachelor Degree or Diploma in Sales & Marketing/ Retail Management/ Business
• Minimum 2-3 years of marketing work experience preferably in the Home Appliance Industry.
• Ability to work in teams and individual effort to executive marketing task assigned.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

- Conceptualize, develop and design Sales and Marketing communications artwork and collaterals

- Materialize both still and motion artworks/marketing materials to support Sales and Marketing activities

- Plan design concepts by studying information provided by Sales and Marketing Manager

- Support sales team in sales reporting, troubleshooting and daily operations

- Assist to maintain media platforms (including website and social media) with accurate and updated graphic information

- Liaise and coordinate with external vendors for final output of all marketing collaterals

Job Requirements

· Must possess Diploma/Degree in relevant discipline

· Minimum experience of 2 years

· Proficient with InDesign, Adobe Photoshop, Illustrator and PremierPro

· Knowledge with Microsoft Office, Excel, Powerpoint

· IT savvy, independent, detail oriented with excellent graphic skills

· Good communicator, interpersonal and presentation skills

Key Tasks

• Efficient and smooth handling of [import/export] shipments - preparation of HBL/HAWB, Mbl/MAWB draft, manifest, billing, input costs, track & trace events, and pre-alert to overseas stations.
• Timely preparation of all related shipping supporting documentations with accuracy and efficiency [import/export] such as: Invoices, Packing list, B/L, AWB, C/O, L/C and other relevant shipping documents
• Coordinating [import/export] shipment with local & oversea customers, shipping agent, sub-contractor, port agents and truckers for on all import and export related transportation arrangement matters.
• Monitor daily [import/export] shipment/delivery requirements
• Maintaining latest customer contact to ensure quality service provided to customer
• Adhering continuous improvement procedure through best practice to increase competency level of sea freight related process to achieve performance, quality, compliance and service level growth
• Handling local & oversea Customer Enquiries
• Closing of P/L Statements within deadline
• Responsible for warehouse releasing / receiving and labeling
• Adhere to in-house customers’ requirements
• Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on ocean freight concerns
• Ensure prompt and accurate declaration / information to carrier or co-loader
• Any other ad-hoc additional functions mandated by Management

Requirements

• Minimum 1 year of freight forwarding experience
• Ocean Freight both Import and Export experience will be an advantage
• Ability to work in a fast-paced and deadline-driven environment
• Knowledge of Ocean Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• 5.5 days work week

Job Description:

1. Support in planning and operationalising of Health Precincts and community care team concept to achieve health-social integration with internal and community stakeholders.

2. Track progress of workplans and workstreams on Healthy Precincts.

3. Support in developing and operationalising plan to empower community to take care of their health.

4. Support in creating community culture to drive behavior towards leading a healthy lifestyle and emphasis on preventive care with community stakeholders. Secretariat support for team, management andstakeholders’ meetings.

5. Coordinate meeting schedules and materials, prepare minutes of meetings and follow up on matters arising.

6. Support in strategic planning and administrative function of the division.

Requirements:

· Bachelor Degree in healthcare or businessrelated fields

· At least 2 years working experience

· Good writing skill

· Good communication skill

· Excellent interpersonal skill

About Us

A leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven’s products and services range ensures that customer service is always at the heart of every one of its branches.

The Role

The successful candidate will be working closely with vendors, quality, and supply chain partners to identify opportunities and bring product concepts to life. The key responsibilities are as below:

• Identify regional food items/trends with potential through our business system. Lead development, testing, and implementation through local suppliers. Verify results and drive national implementation of regionally developed items. Create the success routine for regional item development.
• Understand customers’ needs and formulate the corresponding range, space, buying, and pricing strategies for the assigned ready-to-eat fresh food categories to maximize customers’ satisfaction and thus category performance
• Drive product sales growth by working closely with Product Development Managers on the support of the development of new products across various categories to meet strategy and trade plan
• Design and conduct experiments to capitalize on novel ingredients for cost savings and improved performance and troubleshoot existing formulas to optimize production performance
• Execute all stages of consumer-centric product development from benchtop prototypes, consumer testing, pilot plant trials, and formula commissioning at full-scale manufacturing:
• Create, review, and document recipe build-up, process flows and final product information to ensure that Own Brand products are kept in record and be consistently delivered to our customers.
• Develop and manage efficiently multiple project timelines, budgets and product development activities and regular communication with all stakeholders
• Identify capabilities needed including equipment, ingredients, or skills within the partner facilities.
• Work with QA, marketing, and other internal stakeholders on finished product design, including but not limited to formulation, packaging, trials, commercialization, media events etc.
• Continuously present products that can be kept in the library as part of drawer plans
• Conduct food safety and shelf-life risk management during the product development stage
• Arrange for sensory evaluation sessions for quality monitoring purposes and approval of new products

About You

• Diploma in Food related discipline and/or Culinary Science and/or Food Services (Culinary)
• Minimum 2 years’ Product Development experience in the retail, food catering, and/or food manufacturing industry
• Understand food industry and strong consumer profile understanding
• Creative, detail minded, with excellent communication skills and can work independently and as a team
• Strong project management and influencing skills
• Knowledge in food safety and quality hygiene systems e.g. HACCP, GMP, Food safety management systems e.g. ISO 22000, AIB, FSMS 22000, etc.
• Self-motivated, able to work under pressure and meet strict deadlines
• Proficient in both English and Mandarin
• Proficient in Microsoft PowerPoint and Excel

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job description:

- Check and verify before issuing Sale Invoices and update the collection accordingly.

- Check and match suppliers’ invoices with PO and Performa Invoices taken in AP system and upload all the supporting in the system as well.

- Perform day-to-day financial transactions, including verifying, classifying, computing, recording, all supporting banking transactions, submitting online banking payments, and filing documents.

- Process staff claims, Check, and classify expense items for payment preparation and enter Transactions.

- Perform reconciliation for multi-currencies bank statements.

- Update AR and AP Invoices and perform reconciliation timely and accurately.

- Reconciliation for the Balance sheet items and ensuring the accuracy of the audit schedules.

- Prepare accrual, prepayment, and provision transactions if possible.

- Extract audit schedules to ensure the accuracy of the Profit and loss transaction…

- Take in Fixed assets bills tied up GL with Fixed Assets audit schedules.

- Sent out Statement of Account (AR) and requested suppliers’ Statement (AP) monthly.

- Reconciliation of Inter-companies transactions.

- Submission of Monthly CPF and quarterly GST Filing and other financial duties.

- Budgeting cash flow and projected Profit & loss ac.

- Extract and check monthly closing stock balance.

- All other duties as assigned.

Qualifications

- Minimum LCCI or Diploma in Accountancy

Job Requirement

- Minimum 5 years of working experience in the related field.

- Hardworking, Responsible with a good work attitude, and willing to learn.

- Proficiency in MS Office (Excel and Word)

- Experience in the XERO and AUTO-COUNT accounting systems will be an advantage.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Title: Executive Director – Asia Pacific

Division: Data, Research and Technology

Department: CASE AP Region

Reports to: Vice President, Data, Research and Technology

Status: Full-time, Exempt

Level: Senior Director

Position Purpose

The remit of the Executive Director – Asia Pacific is to serve and to grow the institutional membership of CASE in the Asia-Pacific region and to engage with institutional, advancement and CASE volunteer leaders. The Executive Director will work with CASE Vice Presidents to develop budget goals and ensure income generation growth in the region. The Executive Director will provide effective leadership and management of the Singapore- and Australia- based team – in partnership with divisional matrix managers, to support the effective delivery of CASE’s strategic plan goals. The Executive Director provides vital insight and context on the Asia-Pacific region for the successful delivery of CASE’s strategic plan in support of our members in the region.

Essential function

The core functions of this position include, but are not limited to the following:

Grounded in a review of the value that CASE has provided for decades and an analysis of what advancement professionals in education need now and will need in the future, CASE underwent a recalibration process that led to our new strategic plan, Championing Advancement: CASE 2022–2027. This plan centres on the steps necessary to achieve our strategic intent: defining the competencies and standards for the profession of advancement and leading and championing their dissemination and application across the world’s educational institutions.

CASE is committed to being a ‘member-centred’ organisation and to empowering its members to engage in a rich and fulfilling member experience, characterised by in-sector thought leadership, institutional capacity building and benchmarking, diversity, equity and inclusion acumen, the highest professional global standards and programmes, and a commitment to the continuous professional development of (and support for) advancement professionals throughout their career journeys across the globe.

The Executive Director – Asia Pacific role is critical to achieving our strategic intent and to ensuring that CASE is effectively serving our members in the region.

CORE RESPONSIBILITIES

As the senior-most CASE leader permanently located in the Asia-Pacific region, the Executive Director for Asia Pacific will work closely with the CASE executive leadership team (ELT) to lead the delivery of the CASE Strategic Plan goals in the Asia Pacific, and be responsible for:

· Building and deepening relationships with educational advancement leaders to maximise the value of CASE membership, the utilisation of CASE resources, and to increase revenue from key member institutions through their purchase of additional CASE products and services.

· Working with the VP for Membership Marketing & Communications to build relationships with existing and potential member institutions to strengthen membership retention an achieve membership growth consistent with strategic plan and revenue goals.

· Working with the VP for Membership Marketing & Communications and the VP for Strategic Partnerships on public representation and stakeholder relations. The Executive Director should be viewed as the primary ‘voice’ of CASE in the region, serving on several national forums, including government advisory bodies; the media; and public platforms.

· Working in collaboration with the President and CEO, engage with Asia-Pacific Institutional Leaders across the schools and university sector to raise the profile of CASE.

· Working with the VP for Research, Data and Technology to promote the adoption of the CASE Global Reporting Standards and participation in data collection activities. Also, coordinating to ensure technologies used to support regional operations are aligned across CASE.

· Working with the VP of Volunteer Engagement & Leadership to coordinate Asia-Pacific volunteer governance. Provide guidance and support to the CASE Asia-Pacific Regional Council.

· Working with the VP of Strategic Partnerships to identify and lead on key strategic relationships with peer associations in the Asia-Pacific Region.

· Working with the VP of Education to ensure that CASE Asia-Pacific programmes are a successful part of global CASE programming and consistent with the CASE Career Journey Framework and Competency Model.

· Working with the Chief Financial Officer and VPs in all areas to develop appropriate budgets for the activities in the region, to monitor progress towards goals.

· Working with the VP of Development, Culture and Talent, to ensure that regional office operations support effective HR management and staff retention and growth for the Singapore - and Australia-based staff and ensure that CASE values are upheld in deepening CASE’s commitment to Equity, Diversity and Inclusion in the region, with internal and external focus.

A successful Executive Director will have the confidence of CASE’s Executive Leadership Team, and the CASE team in Singapore/Australia. They will establish credibility with the CASE members and volunteer leaders across Asia-Pacific and other key stakeholder groups.

Liaison Responsibilities

· Work in concert with and diplomatically with all divisions and regions.

· Work as a member of the global CASE Senior Leadership Team, and in particular with the Vice Presidents and Chief of Staff across their strategic portfolios, and the fellow Executive Directors in the CASE regions, to ensure the best sharing of ideas, expertise, and knowledge.

· Incorporate tasks and projects as directed by the objectives in the CASE strategic plan.

Professional Reputation Responsibilities

· In keeping with the CASE values statement, ensure that CASE is well represented by exercising a high degree of professionalism, integrity, and ethics, in all activities, services and products.

Fiscal Responsibilities

· Consult CASE VPs in the development of CASE budgetary goals to support activities in the Asia Pacific region, monitor budgets against those goals, and ensure that CASE resources are utilised effectively and responsibly in the region.

Job Complexity and Knowledge

· This position receives broad direction and is expected to work with a high level of discretion, confidentiality, and diplomacy. This position interacts with CASE staff from across the world in the context of a matrix structure and comes into contact with senior volunteers, members, and other high level external key stakeholders. This position will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.

Problem Solving and Judgment

· High-level judgment and problem-solving skills are required, as the Executive Director is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.

· Working within a matrix structure is complex and core to the global organisation.

· It is critical that the Executive Director values the power of CASE as the leading association worldwide for educational advancement and understands the unique role our community and staff in Asia Pacific plays in advancing education in the region. The association-wide Strategic Plan presents a powerful opportunity for CASE to drive conversations about the importance of advancement in education. The Executive Director for Asia Pacific will be critical to ensuring association-wide collaboration with responsibilities for staying abreast of key regional issues and sharing information across CASE subject matter and discipline experts.

Professional and Organisational Knowledge

· The position requires that the Executive Director develops a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.

· This position requires a deep understanding and respect for CASE’s systems and workflow and global consultative culture.

Management/Supervisory Responsibilities

· Within the CASE matrix structure, provide regional supervision for staff in the Asia-Pacific region. Work with VPs in appropriate areas to coordinate the management, hiring, and training regional staff working within various CASE divisions.

· Support the Executive Leadership Team in setting annual goals and objectives.

· Mentor, guide and evaluate the way the individuals perform their work; encourage continual professional development.

· Create and maintain a collegial, inclusive work environment that enables staff to make a positive contribution and encourages mutual respect and trust.

· Ensure that information is communicated up, down, and across the association so staff can fulfill their responsibilities and make sound decisions.

· Ensure that plans and programmes are in place that advance CASE’s goals for inclusiveness.

· Demonstrate by example and communicate ways in which each CASE employee can enhance his or her awareness of the importance of inclusiveness to the organisation.

•Performs other duties and responsibilities as assigned by the manager.

Education and Experience:

• College or university degree required.

• Significant senior management expertise, with a minimum of seven years progressively responsible experience, gained in an educational/membership/ training organisation or not for profit/association environment.

• Experience and knowledge working in the Asia-Pacific region.

• Experience preferred in one or more areas within institutional advancement (alumni relations, communications, marketing, fundraising, or advancement services).

• Experience of managing volunteer boards, affinity groups or stakeholders.

• Experience managing and motivating staff as well as working with colleagues across an organisation to develop plans, achieve goals, and deliver results.

• Experience developing and implementing member or customer engagement strategies and confident in building relationships at a leadership level and with influential stakeholders.

• Experience working across a complex, matrixed association, or institution preferred.

Skills, Abilities, and Attitudes:

• A demonstrated interest in advancing education in the not-for-profit sector.

• A strong commitment to contributing to a culture that celebrates diversity and inclusion.

• An understanding of, and interest in, engaging with a broad range of cultures and countries.

• A recognition of the value of CASE’s global reach and how this could serve region.

• A demonstrable interest in and appreciation of the activities, purpose, and ethos of CASE.

• A strong communicator with rapport who is approachable and a good listener.

• A strong service orientation.

• Self-awareness and the ability to give and take feedback.

• The ability to influence a wide range of people both through negotiation, gravitas and leading by example, with a high level of professionalism and diplomacy.

• A strategic mindset and ability to make an effective contribution to the activities of the association.

• A creative thinker who is excited by learning and finding innovative approaches to work.

• Strong business acumen with the ability to perform at both the strategic and tactical level.

• A self-starting approach and ability to take initiative.

• Empathetic team member.

• Ability to work collaboratively with colleagues in different geographies and from different cultural backgrounds.

Apply by Sun, 21 January 2024: https://candidates.perrettlaver.com/vacancies/3976/executive_director_asia_pacific/

For informal inquiries please contact Eljoh Balajadia at [email protected] or +44 203 928 7375.

JOB DESCRIPTION:

• Promoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

JOB REQUIREMENT:

• A bachelor's degree in marketing, mathematics, business administration, or related field.
• 3-5 years experience in marketing or sales.
• Experience in management may be advantageous.
• Understanding and knowledge of sales and marketing.
• Strong analytical, organizational, and creative thinking skills.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.

JOB RESPONSIBILITIES

• Handle partial of monthly accounts.
• Assist in Quarterly GST reporting and reconciliation
• Prepare and process electronic transfers and payments for local and overseas.
• Review and verify invoices before payment.
• Ensure accounts payable invoice and expenses claims are accurate, properly taken in, monitor prepayment and charge out according.
• Completeness of balance sheet schedules every month include reconciliation of payments, monitor accounts to ensure payments are up to date.
• Resolve invoice’s discrepancies issues and reconciliation report.
• Prepare journal voucher, ensure timely closing of AP.
• Liaise with different business unit for payment purpose.
• Prepare audit schedule and providing accurate and timely tax (GST)/ financial reports to relevant authorities.
• Other ad-hoc duties as required and/or assigned.

JOB REQUIREMENTS

• Minimum Diploma or Degree in Business and/or Accounting, LCCI qualification or relevant discipline
• Minimum 2 to 3 years of experience.
• Knowledge and experienced in baisc accounting software
• Knowledge in Microsoft Office suite, especially in MS Word and Excel.
• Willingness to be flexible and dedicated to meeting reporting deadlines.
• Ability to communicate and work well with others in a team environment.

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Responsibilities

1. Primary point of liaison for service management of assigned customers.

2. Escalation management, able to analyze and identify root causes on service issues to ensure corrective and preventive actions are implemented effectively.

3. Work with Data and Process team to streamline processes and support for further improvements.

4. Present Dashboard reporting, daily shipment planning and shipment status update regularly.

5. Own and develop the regional relationship with the customer and defuse any tension that may arise and escalate accordingly when needed.

6. Track the performance of the whole network for the assigned account.

7. Follow up closely with Operations / Origins / Destinations to rectify the data issues or missing EDI transmissions till complete transmission.

8. Attend to queries from Customer, Operations / Entities on inbound and outbound with regards to events/milestones and deviation with reason codes.

Authorities

1. Execute control tower initiatives.

2. Ensure adherence to established work standards and work processes.