Responsibilities:

· Overseeing levels & distribution of stock

· Constantly source for new exciting brands/merchandise and negotiate for best margin/support/exclusivity.

· Working directly with sales teams & other merchandisers to plan product collections

· Plan/control buying budget by brands/suppliers to achieve great merchandising mix and optimal profitability.

· Source/develop products under house brands that are in line with store positioning.

· Provide product information and conduct product training to sales staff.

· Preparing stock promotions / price reductions as appropriate

· Process purchase order, new items creation & generate PO

· Generate sales reports

· Handling production / supply problems as they arise

Requirements:

· Liaise with principal brands, collate all orders from corporate sales teams, compile the amount for analysis, process the order and deal with principal brands (Merge role)

· Commercial awareness

· Analytical & numerical proficiency

· Administrative, IT & organizational skills

· Good Microsoft Excel skills

• MNC Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tai Seng
• Working days: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Full spectrum of HR & Administrative duties
• Assist to manage employees’ matters in areas of compensation matters, appraisal for annual increment and performance bonus
• Manage HR Administrative duties in areas of preparation of all HR related letters, insurance, maintaining HR Documentation, etc
• Ensure timely processing of monthly payroll for employees
• Journal entries for payroll, OT, bonus accrual and related
• Assist in coordinating in training programme and liaise with nominated trainees on training requirements
• General office administration and management
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma in Human Resource, Admin or related field with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Improve the efficiency of warehouse and admin processes.
• Engage with ground staff and leaders to identify processes needing improvement.
• Implement continuous improvement projects to reduce waste, improve productivity/safety/sustainability.
• Implement digital tools and techniques to improve efficiency and work environment.
• Present projects to customer for approval .
• Liaise with internal stakeholders for support and implementation.
• Achieve annual cost saving, green saving and process improvement targets set by management.
• Achieve annual continuous improvement target set by customer.
• Other ad hoc duties as assigned.

Requirements:

• Minimum Degree in engineering, supply chain, operations or related fields
• Minimum 1-3 years in warehouse operations or logistics services (Implement continuous improvement projects to reduce waste and improve productivity for warehosue operations)
• Expertise in general warehousing processes and operations dashboards.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint) or any other digitalisation tools.
• Knowledge in warehouse management system, warehouse operations and order processing
• Problem solving mindset who can identify root cause and provide practical solutions

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

Reporting to the Senior Brand Manager, you will support the external communications planning for campaigns and initiatives, as well as support the Communications Lead in ongoing Public Relations (PR) efforts, including but not withstanding, coordinating media interviews, drafting of interview responses, and identifying and drafting thought leadership articles.

You will also support cross-functional teams to ensure all communications align with our brand's voice and strategic objectives, driving consistent messaging across all channels. Other miscellaneous work on copywriting and proofreading assignments may also be assigned.

Day to Day Activities

• External Communications: You will be an advocate of our GetGo narratives and work with our Campaign team to develop communications plan for campaigns and initiatives, including working with respective channel owners to recommend and review contents across all touch points, to ensure that they are coherent, impactful, and drives positive audience engagement and perception of our brand.
• External Communications: You are an excellent communicator and appreciate how communications can influence perception of GetGo as a brand across the different touchpoints. You will work closely with different department stakeholders to review their communication materials, ensuring the consistency in the tone-of-voice and key message narratives, and provide guidance where necessary for the different department stakeholders to align their team’s communication needs.
• External Communications: You will work alongside team members to plan and implement multi-touch point communications campaigns and initiatives, including working with cross-functional teams to review contents across all touchpoints (marketing materials, GetGo app, emails) to ensure that they are coherent, impactful, and drives positive audience engagement and perception of our brand.
• External Communications: You appreciate how performance data can help to strengthen narratives of your writing assignments and leverage analytics to make data-driven decisions and proactively suggest improvements to meet our business goals.
• External Communications: You are a passionate wordsmith and will support the curation of editorial contents and copywriting and proofreading assignments as assigned.
• External Communications: You are a self-starter with a growth mindset and actively consider emerging new points, social trends and topics, and how we can curate contents across the different communication touchpoints that will interest our readers and promote engagement.
• Public relations (PR): You are a budding PR strategist and will manage media relations and further GetGo’s narratives, including coordinating media interviews, drafting of interview responses, identifying and drafting thought leadership articles, and coordinating any press/partner visits where necessary. You will also prepare PR materials, including press kits, speeches, and briefing documents for GetGo team members.
• Public relations (PR): You will be the eyes and ears of the GetGo brand and actively monitor and analyse media coverage and public sentiment across traditional and digital media-platforms and modern news platforms to gauge public perception. You will actively identify emerging issues or trends that may impact the company and use these insights to inform and improve our communication strategies.
• Public relations (PR): You will support the development, management, and execution of our crisis communication efforts, playing a critical role in ensuring readiness and resilience in managing communications during critical events and protecting the reputation of GetGo.

Who We Are Looking For

• Bachelor's degree in Mass Communications, Marketing, or a closely related field
• Minimum four (4) years of experience working in a communications related role
• Excellent project management skills and the ability to lead cross-functional teams
• Strong communication and interpersonal skills, with the ability to effectively communicate and build relationships with internal and external stakeholders
• Flexibility to work effectively in a rapid-growth startup environment
• Conceptual thinker who can translate ideas into communication solutions
• Prior experience in PR, managing media interview requests, thought leadership op-eds as well as crisis communications
• Established media contacts in the tech and mobility-related space is a plus
• Understanding of SEO, WordPress and other digital marketing tools and practices is a plus

Why You Should Join Us

• Be part of the fastest-growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of mission-driven and values-based organisation
• Enjoy tremendous opportunities for learning and development

Strong Personal Alignment with Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get it Going!

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

Reporting to the Senior Brand Manager, you will support the external communications planning for campaigns and initiatives, as well as support the Communications Lead in ongoing Public Relations (PR) efforts, including but not withstanding, coordinating media interviews, drafting of interview responses, and identifying and drafting thought leadership articles.

You will also support cross-functional teams to ensure all communications align with our brand's voice and strategic objectives, driving consistent messaging across all channels. Other miscellaneous work on copywriting and proofreading assignments may also be assigned.

Day to Day Activities

• External Communications: You will be an advocate of our GetGo narratives and work with our Campaign team to develop communications plan for campaigns and initiatives, including working with respective channel owners to recommend and review contents across all touch points, to ensure that they are coherent, impactful, and drives positive audience engagement and perception of our brand.
• External Communications: You are an excellent communicator and appreciate how communications can influence perception of GetGo as a brand across the different touchpoints. You will work closely with different department stakeholders to review their communication materials, ensuring the consistency in the tone-of-voice and key message narratives, and provide guidance where necessary for the different department stakeholders to align their team’s communication needs.
• External Communications: You will work alongside team members to plan and implement multi-touch point communications campaigns and initiatives, including working with cross-functional teams to review contents across all touchpoints (marketing materials, GetGo app, emails) to ensure that they are coherent, impactful, and drives positive audience engagement and perception of our brand.
• External Communications: You appreciate how performance data can help to strengthen narratives of your writing assignments and leverage analytics to make data-driven decisions and proactively suggest improvements to meet our business goals.
• External Communications: You are a passionate wordsmith and will support the curation of editorial contents and copywriting and proofreading assignments as assigned.
• External Communications: You are a self-starter with a growth mindset and actively consider emerging new points, social trends and topics, and how we can curate contents across the different communication touchpoints that will interest our readers and promote engagement.
• Public relations (PR): You are a budding PR strategist and will manage media relations and further GetGo’s narratives, including coordinating media interviews, drafting of interview responses, identifying and drafting thought leadership articles, and coordinating any press/partner visits where necessary. You will also prepare PR materials, including press kits, speeches, and briefing documents for GetGo team members.
• Public relations (PR): You will be the eyes and ears of the GetGo brand and actively monitor and analyse media coverage and public sentiment across traditional and digital media-platforms and modern news platforms to gauge public perception. You will actively identify emerging issues or trends that may impact the company and use these insights to inform and improve our communication strategies.
• Public relations (PR): You will support the development, management, and execution of our crisis communication efforts, playing a critical role in ensuring readiness and resilience in managing communications during critical events and protecting the reputation of GetGo.

Who We Are Looking For

• Bachelor's degree in Mass Communications, Marketing, or a closely related field
• Minimum four (4) years of experience working in a communications related role
• Excellent project management skills and the ability to lead cross-functional teams
• Strong communication and interpersonal skills, with the ability to effectively communicate and build relationships with internal and external stakeholders
• Flexibility to work effectively in a rapid-growth startup environment
• Conceptual thinker who can translate ideas into communication solutions
• Prior experience in PR, managing media interview requests, thought leadership op-eds as well as crisis communications
• Established media contacts in the tech and mobility-related space is a plus
• Understanding of SEO, WordPress and other digital marketing tools and practices is a plus

Why You Should Join Us

• Be part of the fastest-growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of mission-driven and values-based organisation
• Enjoy tremendous opportunities for learning and development

Strong Personal Alignment with Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get it Going!

Are you looking to grow your career in digital marketing? Join Hashtag Interactive as an Account Executive, where you'll manage client relationships, coordinate projects, and contribute to business success. If you're detail-oriented, have excellent communication skills, and a passion for marketing, we’d love to meet you!

JOB MISSION

The Account Executive is responsible for supporting the Accounts team in managing client relationships, ensuring the timely delivery of projects, and contributing to the overall success of client campaigns. You will work closely with cross-functional teams to deliver high-quality service and achieve client satisfaction.

EXPECTED OUTCOMES

First 90 Days:

Familiarise Yourself with the Workflow and Accounts:

• Understand task distribution, approval processes, and collaboration methods within the Accounts team.
• Get to know the Design, Animation, and Content teams, understanding key contacts and processes.
• Study the playbooks and deliverables for the accounts you will be working on, ensuring a deep understanding of client goals, target audience, and brand identity.

Produce On-Brand, Compelling Content:

• Work with creatives to produce to high-quality content that aligns with client objectives and resonates with the target audience.
• Ensure all content is on-brand and meets the standards set by the playbooks and client deliverables.

Engage with Team Goals and Processes:

• Participate in team meetings and understand the team's overall goals and KPIs.
• Collaborate with accounts personnel within your team to ensure seamless integration and cohesive content strategies.

Participate in Organization-Level Activities:

• Engage in company-wide meetings such as huddles and town halls to stay informed about organisational updates and initiatives.
• Contribute to discussions and activities that foster a collaborative and innovative company culture.

Day-to-Day Expectations:

Client Relationship Management:

• Assist in managing client communications, ensuring their needs and expectations are met.
• Maintain accurate records of client interactions and project progress.

Project Coordination:

• Coordinate with internal teams to ensure timely delivery of client projects.
• Monitor project timelines, budgets, and deliverables, ensuring they align with client expectations.

Reporting and Analysis:

• Prepare regular reports on project status, performance metrics, and client feedback.
• Analyse project outcomes and provide recommendations for improvements.

Support on Shoots:

• Assist in producing shoots, including logistical planning and coordination.
• Help capture quick and simple photos or videos as needed for client projects.

CORE COMPETENCIES:

Organisational Traits: Adaptability, Analytical Skills, Communication Skills, Organisation Skills, Resourcefulness, Strategic Thinking

Role Competencies: Project Coordination, Client Relationship Management, Reporting, Analytical Skills, Communication, Initiative, Attention to Detail, Basic Photography and Videography Skills

Requirements

• Diploma or degree in Marketing, Communications, Business, or a related field
• Fresh graduates and junior executives are welcome to apply
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Basic understanding of digital marketing principles
• Willingness to assist in various aspects of project coordination

Working Hours: Monday to Friday : 8.30am to 5.30pm, Saturday (alternate) : 8.30am to 12.30pm

Company Transport at Admiralty Mrt

Job Description

• Overall in charge of the CSA team (front line team)
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of front line team
• Promote and enhance front line team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.

Job Requirements

• Academic qualification: Diploma Education & equivalent.
• Possess excellent interpersonal,communication skills (written & vebal), customer centric mindset and problem solving ability
• Computer savy
• Prior experience of at least 2 years in leading a team of customer service and general administration team
• Possess strong leadership skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW.

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

We regret that only shortlisted candidate will be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R: N12OPG9

Job Responsibilities:

• Manage and supporting export operations.
• Execute export documentation in compliance to customer, airline, destination customs and agent requirements.
• Manage Dangerous Goods (DG) team in shipment handling.
• Manpower planning, handling claims and incentives for the export operations team.
• Generating weekly and monthly statistics reports for Management reporting.
• Liaison for Singapore Customs matters.
• Engage with Ground Handling Agents for operational matters.
• Ensure operational compliance with regulations.
• Invoice recovery for all invoice pertaining to export office.
• Other adhoc tasks assigned.

Job Requirements:

• Candidate must possess at least ITE/ Diploma and preferred in Logistic/Transportation or equivalent study.
• Proficiency in MS Office (Word, Excel, PowerPoint) & equipped with IT skills will be preferred.
• Good at statistics and willing to undertake projects.
• Service Oriented with a high sense of urgency.
• Ability to communicate in fluent English and good writing skills.
• Willing to take shift duties.

Job Description:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Requirements:

• Degree in Hospitality Management or other relevant qualification
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified

Duties & Responsibilities

• In charge of the full spectrum of Accounts Payables and General Ledger function assigned.
• Liaison work with vendors, internal and external auditors, banks and regulatory agencies.
• Handle the entire F&B accounting activities independently up to finalization of accounts and audit.
• Ensure all payments to suppliers, staff, and other external parties are made according to company policies and procedure.
• Analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control.
• Assist in budgeting and forecast annual profit, capital, cash and other short-term plans.
• Ensures that accurate bookkeeping is administered and that revenue and costs are booked in the correct time period.
• Update and maintain product list.
• Verify and review accuracy of material, product and inventory cost .
• Handle the fixed asset register, including sighting and reconciliation with system.
• Liaise with tax agent and prepare quarterly and yearly tax computation.
• Prepare audit schedule and liaise with external auditor on audit matters.
• Assist implementation of policies and procedures within the Finance department.
• Implement Process Improvement and Internal Control.
• Reconciliation of stocks for F&B & Retail Shop.
• Analyses the food and beverage cost.
• Assist Finance Manager during month end closing including preparation of general ledger journal and audit schedules.
• Involve in monthly stock take for F&B & Retail Shop.
• Other duties or special projects assigned by management.

Qualifications, Knowledge & Experience

• Diploma and above in Accounting or its equivalent
• Chartered Accountant preferred
• At least 5 years’ similar experience in the hospitality/F&B industry
• Cost & inventory control experiences preferred
• Able to work in a team and interact with people at all levels
• Good computer knowledge.
• Proficient in Microsoft Office Skills; Working knowledge in Sun Accounting System is an advantage
• Bilingual in English and Chinese is a must (need to liaise with Chinese speaking counterparts)

Duties of Shipping Operations Executive (Part-time): 6 months (December 2024 to May 2025)

Managing inbound and outbound documentation for vessels

Planning departure schedules to maximize cargo efficiency

Liaising with internal team members (transport and warehouse) to ensure shipment fulfilment is on track

Supporting the operations team in daily tasks and coordination efforts

Location: Chinatown Office (walking distance from MRT)

Part Time: Half Day

Amount: $20 per hour

Berries is THE home to a passionate and dynamic team of educators. Here we treasure learning, embrace change and constantly spur each other towards growth and excellence - doing it all in the spirit of fun and good cheer!

If you have a passion for the Chinese language, love nurturing the young, and enjoy learning and growing, join our Berries family to make a difference in the Chinese landscape of Singapore, one life at a time!

School Affairs Executive

You are the first point of contact, the ambassador for Berries!

Embracing our Company’s mission and values, you will strive to serve and delight our customers. You are expected to show strong product knowledge and administrative excellence in support of outlet's operational and administrative needs.

To excel in this position, you will need to: -

· have a good command of English and Mandarin (in order to liaise with Mandarin speaking Associates) to support customer’s needs

· enjoy delighting customers

· display a warm and cheerful disposition

· show proficiency in MS Office applications

· work on weekends

Join us as a permanent staff to enjoy the following Employee Benefits

· Annual leave + Paid Berries Holiday Leave up to 20 days

· AWS +Variable Bonus

· Flexi Benefits (Outpatient, Specialist, Dental, Wellness, Optical, TCM etc)

· Weekend Incentive

· Comprehensive training provided

· Enrichment programmes for holistic personal development

· Excellent career opportunities

· Long service award

· School fees discount for staff children

Join us and be part of our Berries family!

启发孩子 温暖世界

百力果等着你

想不想牵着孩子的手走一段路，让他的学习生涯更添色彩？

想不想为孩子的心灵开一扇窗，让他进一步认识华文的美？

现在就迈出第一步，成为百力果人，和我们一起学习与成长，互相激励，追求卓越。

校务行政人员

公司的品牌大使。秉持公司信念，熟悉产品知识，

提供优质接待服务，具备卓越行政执行力。

如果你……

• 具备中英双语 听、说、读、写能力

• 开朗活泼

• 享受客户服务工作

• 精通 MS Office

• 周末能值班

期待你加入我们，成为全职校务行政人员。

无固定期限合约。

享有福利如下:

• 长达20天的年假+带薪百力果假
• 第13个月 + 可变动花红
• 灵活福利 (门诊、专科、牙科、养生、眼部护理、中医等)
• 周末津贴
• 全面性在职培训
• 美学熏陶 心灵成长
• 职业发展规划
• 长期服务奖励
• 员工孩子学费优惠

现在就与我们联系！

We are expanding! If you have a love for design and have an eye for details, we want you!

We strongly believe in developing talents and providing career progression and we are looking for highly motivated and passionate individuals to join our dynamic and growing company to create elegant and timeless designs.

Join us as an Interior Design Executive and gain exposure through opportunities to work with high-net-worth clients and projects as well as potential collaborations with other leading industry brands.

Responsibilities:

● Develop design proposals, space planning, and FF&E schedule.

● Strong material knowledge and good colour scheme application.

● Produce schematic drawings on AutoCAD and SketchUp.

● Liaising with prospective clients to understand the design brief.

● To work closely with the project management team and to do quality checks to ensure the design is complied and works within a set timeline.

● Assist to coach team of in-house designer/s.

Who are we looking out for:

● Meticulous, detail-oriented with high artistic value.

● Confident, eloquent, and exhibiting good interpersonal skills.

● Able to work independently and self-motivated.

What you can expect out of this job:

● Opportunity to participate in design awards and editorial features.

● Taking on bigger projects as part of job progression.

● Be part of the dynamic creative culture.

Qualifications:

● Proficiency in SketchUp, Photoshop, and AutoCAD.

● Proficiency in Microsoft Excel and PowerPoint.

● At least 3 years of experience in the relevant field.

● Diploma/Degree in Art/Design/Architecture or equivalent.

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

Our Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.

In this role, you will:

• Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
• Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Identify and address CPF members’ needs, with a goal of achieving total satisfaction.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Demonstrates strong customer service to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.
• Relevant experience in a call centre environment.
• Possesses strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
• Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality.
• Ability to provide support, answer questions, and resolve issues efficiently.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Please be advised that upon initial appointment, the successful candidate will assume the role of Customer Service Associate. The official title of Customer Service Executive will be conferred following the successful completion of our structured modular training.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

We are looking for a Executive, Infrastructure and Network to join the team.

As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.

Responsibilities:

· Respond to requests for technical assistance in person, phone, email, onsite support or remote access.

· Installing, configuring, testing and maintaining network-related operating systems, applications, software and management tools.

· Identify and escalate situations requiring urgent attention.

· Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.

· Trouble shooting, diagnosing and resolving hardware, software and other network system problems.

· Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.

· Assist in creating network and email accounts for new users in the company.

· In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.

· Conduct IT audit and certification process.

· Assist in drafting IT security and governance SOPs.

· Facilitate end-user training to ensure the correct usage of IT equipment for users.

· Any other projects that are assigned by the manager.

Job Requirements:

· Higher Nitec or Diploma in IT, Engineering or of a similar discipline.

· At least 3 years of experience in a service desk or helpdesk environment.

· Proactive, resourceful and willing to learn and take on responsibilities.

· Team player with strong analytical, communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.