Job Responsibilities:

The Project Management Executive’s job scope revolves around managing short- and long-term projects during the business lifecycle. The Project Management Executive will be responsible for developing strategic program and project goals and monitoring program and project performance.

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization
• Business Partnering focus with customers and the ability to: detect unstated assumptions, resolve conflicts and handle complex management issues
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project
• Monitoring program and project performance of both internal and external service providers
• Handle escalations professionally with vendors and customers
• Ability to perform Scalability, Interoperability and Portability Analysis
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports
• Able to manage large and diverse teams handling different project segments
• Presenting data and updates to Senior Management on projects’ performance

Requirements:

• Minimum diploma in relevant disciplines or equivalent
• Project Management Professional (PMP) certificate or equivalent is desirable
• Minimum 3 years proven experience in manufacturing industry
• This role requires liaison work between several Chinese counterparts, customers and HQ. Proficiency of Mandarin is essential and required
• Strong experience in overseeing projects from scratch
• Strong business acumen to handle all levels of stakeholders

Job Description & Requirements

• To assist Managing Director in communicating and executing business plan, business development, driving sales and marketing
• Conduct research, data-gathering on ERP market segments, decision-makers, communications channels, and customer needs to support data-driven marketing strategies.
• Plan, execute, and optimize multi-channel targeted marketing campaigns, including email, social media, paid ads, and content marketing, to generate leads and build brand awareness
• Able to handle multi-tasking of marketing-communication activities
• Support the planning and execution of webinars, trade shows, conferences, and other marketing events that drive lead generation
• Assist in streamlining administrative processes, increasing operational efficiency and productivity
• Work with regional management teams for achieving group financial and operating goals
• Other related duties assigned by management.
• Must have good English speaking and writing skills
• 'Can do' attitude would be a plus
• Great communication and interpersonal skills, proactive with good personality
• Require a meticulous, organized, and detail-oriented mindset
• 5 day work week, Monday to Friday

Working Hours: Monday - Friday, 9am - 6pm (inclusive of 1 hour break)

Salary: $2,500 - $3,000/month + CPF + Incentives

Office: 317 Alexandra Road, Singapore 159963

Job Description

1. Perform full talent acquisition cycle from advertising, screening, reaching out to candidates, set up interviews and onboarding

2. Conduct candidates searches

3. Reach out to job applicants and cold calling to potential candidates

4. Schedule examination and training for candidates

5. Recruitment and other ad-hoc duties when required

Requirements

Able to speak fluent English & Chinese

Comfortable to do cold calling

Data Collection

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

• Conduct interviews with selected members of public
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.
Location: Novena / Chinatown

Contract: Immediate - December 2025

Requirements:
• Singaporean

• Comfortable with field visits

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Our Ideal Candidate:
✨ Keen learner with a growth mindset
✨ Positive and dynamic personality

Attractive Benefits

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Pasir Panjang

Working hours: Monday - Thursday: 8.30am – 6.00pm, Friday: 8.30am – 5.30pm

Salary: up to $3,450 per month

Contract duration: 11 months

Job descriptions:

• Support 360 marketing communication activities of the Digital Readiness Cluster. This would entail project management and liaison with creative and media agencies to drive delivery of exciting campaign materials.
• Support marketing activities to partners such as private companies & social service agencies to amplify the Digital Readiness initiatives and programmes. This can range from producing marketing assets like collaterals and videos showcasing the programmes and partnerships to organising events. You will also be a brand custodian of how the organization and Digital Readiness programme logos are applied on partners’ collaterals.
• Manage the digital platforms that are used as engagement touchpoints to inform about our programmes.
• Coordinate and prepare reporting on the Key Performance Indicators (KPI) to track and monitor marketing outcomes.

Job requirements:

• Only Singaporean.
• Minimum Diploma & Degree in Marketing or any related discipline.
• Familiarity with social media platforms, content creation and editing will be a plus.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See

R23114253

BGC Group Pte Ltd (Outsourcing )

EA 05C3053

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Admin Executive to be part of their Administrative team for ongoing transformation projects. They are located at South.

Duties:

• Handle telephone inquiries and follow up with relevant sales staff.
• Manage inventory of collateral materials for the Sales & Marketing Department.
• Update and maintain administrative and filing systems.
• Prepare key reports such as Monthly Production, Daily Business Mix, and Budget Reports.
• Attend meetings and training sessions as required.
• Perform additional tasks assigned by the supervisor with professionalism.

Requirements

• Minimum O Level
• Min 1-2 years of administrative experience, with experience in SAP system

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

• Provide Health, Safety & Environment (HSE) advice to all Businesses.
• Ensure compliance to all relevant Safety Management Systems.
• Ensure a safe working environment is made available to all employees, clients and contractors by ensuring that all regulatory HSE requirements are satisfied.
• Company Management Representative for all Safety Management System certifications.

Specific responsibilities:

• Central point of contact for all local HSE related issues.
• Development and maintenance of an effective Health and Safety Management System in line with Group policies and best practices.
• Development of an effective HSE strategy to support continuous improvement.
• Undertake accident/incident investigations and prepare/provide accident/incident reports where necessary.
• Undertake HSE inspections, audits and training where required.
• Provide appropriate advice to managers offering a practical and informed interpretation of Company Policies and H&S legislations in response to routine and non-routine matters to enable all operations to function effectively and consistently within established guidelines.
• To keep appraised of current HSE management best practice and theory in order to effectively advise and ensure relevant application in line with business objectives, its culture and environment.
• Maintain effective working relationships with key people in all Businesses by ensuring an appropriate level of interaction, including reactive and proactive site visits and regular written/verbal communications.
• Ensure HSE remains a focused strategy and support the management in identifying priorities and monitoring performance against strategic objectives.

Requirements

• Minimum Diploma or Degree with more than 3 years of working experience
• Must be a registered Workplace Health & Safety Officer with Ministry of Manpower

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No: 99C4599

Esin Group is a dynamic company specialising in accounting, corporate secretarial, business and personal relocation services. We are committed to providing exceptional service to our clients and seek a dedicated Business Development Executive to join our team.

If you are a dynamic, results-driven individual passionate about building meaningful partnerships and driving business growth, we would love to hear from you. Fresh graduates with a strong drive to succeed are welcome to apply!

Key Responsibilities:

• Client Acquisition: Identify, engage, and convert potential clients, fostering long-term relationships.
• Market Analysis: Conduct research to identify new markets, trends, and opportunities for business expansion.
• Strategic Partnerships: Collaborate with key stakeholders to establish partnerships that align with company objectives.
• Proposal Development: Prepare and deliver compelling presentations, proposals, and pitches to prospective clients.
• Revenue Growth: Achieve and exceed sales targets through proactive business development strategies.
• CRM Management: Maintain accurate records of all sales activities and client interactions using CRM software.

Requirements:

• Bachelor's degree in Business Administration or a related field.
• Exceptional attention to detail and the ability to manage multiple tasks and projects simultaneously.
• Results-oriented, proactive, and adaptable with a strong drive to succeed.
• Strong communication skills, with the ability to converse fluently in Mandarin to handle Mandarin-speaking clients and agents.
• Proven ability to build and maintain good working relationships with clients and business associates.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative work environment.
• The chance to be part of a forward-thinking company committed to excellence.

Only shortlisted candidates will be contacted, and personal data collected will be used for recruitment purposes only.

KEY RESPONSIBILITIES:

1. Manage and maintain the company’s inventory.
2. Monitor stock movements and oversee inventory management at third-party locations.
3. Handle the physical tasks of loading, unloading, and storing inventory when necessary.
4. Ensure adherence to inventory control procedures, including stock movement, item planning, re-order levels, non-moving item monitoring, and the timely disposal of approved scrap.
5. Properly classify, segregate, and maintain inventory in assigned areas.
6. Ensure that all required documentation is accurately kept, referenced, and filed.
7. Ensure inventory-related updates are properly entered into the accounting system.
8. Conduct routine stock checks, update records, and report findings to stakeholders.
9. Coordinate effectively with teams across various company locations.
10. Identify inventory discrepancies, report them, and maintain records for variances.
11. Develop and implement corrective actions in the event of any control lapses.
12. Produce and deliver daily and monthly MIS reports to stakeholders regularly or upon request.
13. Ensure the safe handling and storage of inventory.
14. Perform additional duties as assigned by management.

CANDIDATE REQUIREMENTS:

Education: Bachelor’s degree / Diploma Holder / Post National Service

Experience: Must have relevant experience in inventory management and be adept at managing inventory through the Zoho system

Industry Experience: Experience in the marine sector is advantageous but not mandatory

Physical Requirements: Should be physically able to manage inventory when required

Other Requirements: Knowledge of Zoho or any other inventory management software

Reports to: Logistics Manager

· Perform front line service to all incoming calls and reservations for the restaurant.

· Providing first line of customer service to all guests

· Providing prompt response to all incoming enquiries and engage effectively with other teams in the restaurant.

· Maintain up-to-date information of events and activities so that guests will receive accurate and prompt information when requested

· Managing of all e-mail enquiries for restaurant’s events

· Handle first level guests’ complaints with calm professional and relay to the respective teams

· Proactive feedback collection and service recovery as and when needed.

· Follow up with guests to ensure request have been met to their satisfaction

· Any adhoc duties assigned by supervisor

Job Summary:

• Daily Accounts Payable (AP) function which includes keying in of supplier invoices and preparation of payments to vendors
• Processing of monthly staff claims
• Ensure purchases and payments adhere to Company policy
• Monitor bank account to ensure sufficient cashflow for payments.
• Monthly calculation and recording of doctors’ fees and corresponding payments.
• Recording of accounting entries and adhere to monthly closing schedule
• Monthly supplier reconciliations
• Perform GST input tax reconciliation
• Perform fixed assets sightings and attend stock counts.
• Liaise with external suppliers in payment related matters, where necessary
• Perform any other duties as assigned by Finance Manager

Requirements:

• Diploma / Bachelor's Degree / Professional Certification in Finance or Accountancy.
• ISCA / ACCA / CPA membership would be an advantage.
• At least 1 year of working experience in the related field.
• Meticulous and detail oriented at work.
• Able to work independently with minimum supervision and is a problem-solver.

Job Type: 2-months contract

Monday to Friday, 9:00am – 6:00pm

Job Description

• Handle full set of accounts and month end closing;
• Prepare GST returns;
• Prepare monthly payment by internet banking or cheque payment;
• Liaise with external auditors, company secretary and tax agents for company related matters;
• Prepare staffs payroll, CPF submission, IR8A & IR21;
• Ensure timely and accurate financial and management reporting;
• Ensure timely preparation of balance sheet schedules;
• Ensure compliance with accounting policy and procedures; and
• Assist in any ad hoc assignment.

Job Requirements

• Diploma or Degree in Accounting, ACCA or Equivalent;
• Procient in Microsoft Office applications: Excel, Word, Powerpoint;
• Positive, organised, proactive, meticulous and responsible individual;
• Excellent communication and interpersonal skills;
• Able to work independently;
• Strong sense of task ownership;
• Good knowledge of SFRS/IFRS; and
• Those with IT background/experience especially in modern automation tools are highly desired.

Responsibilities

The main responsibilities of the role will include (but not limited to):

Client and relationship:

· Act as a point of contact for the clients on their day to day affairs, with supervision where necessary, and ensure that all communication, whether written or spoken in a professional manner;

· Maintain good relationship with clients;

· Respond to and deal with client queries in a professional and timely manner;

· Ensure that the manager is kept up to date with any issues arising from the client or its activities

Service provision

· Prepare financial data for entry into the accounting system

· Prepare bank reconciliation and accounts schedules

· Prepare monthly payslips for payroll purpose

· Handle account closing up to the monthly trial balance, income statement and balance sheet

· Handle quarterly Goods and Services Tax filing

· Handle corporate tax computation and tax return filing

· Perform other ad-hoc duties as assigned

Requirements

· Minimum Diploma/Degree in Accountancy/Finance;

· Fresh graduates are encouraged to apply.

· Proactive and committed to meet deadline;

· Pleasant personality and organised;

· Willing to travel.

Other information

· Remuneration will commensurate with the level of experience and expertise;

· Location: near to Paya Lebar MRT Station;

· Please state the current drawn and expected remuneration.

Job Description & Requirements

We are looking for motivated individuals, who can work independently In a fast- track organization.

If you are a fast learner and have great communication skills, you are highly suitable.

You can work from home.

Job tasks as follows :

- Arrange sales appointments with new prospects

- Maintain Client relationship by following up with existing

clients and update them on new developments in the

company.

- Admin work

- Working from home , so you are expected to be disciplined and independent.

Mon - Fri 8.30am to 6pm

The HR Executive will be responsible for managing end-to-end recruitment processes, including sourcing, posting job ads, interviews. The role also involves liaising and attending recruitment fairs, handling onboarding and offboarding processes, ensuring compliance with employment laws

Recruitment

• Advertise vacancies on all major job posting sites

• Review applications to shortlist candidates.

• Conduct initial interview for the shortlist candidates and arrange appointment with hirings

• Source candidates through various channels ( job portal, recruitment agency etc) and explore new sourcing channels

• Work closing with hiring manager to understand requirement

• Prepare necessary papers for the hiring process including offer & negotiation

• Establish positive relationships within the various stakeholders and candidates to assist with the seamless recruiting process.

Recruitment Fairs

Liaise with organizers and attend recruitment fairs to attract potential candidates.

Onboarding and Offboarding

• Facilitate smooth onboarding processes for new hires.

• Manage offboarding procedures, ensuring all exit formalities are completed.

.

Requirements

• Diploma in Human Resource Management, Administrative or similar

• Minimum 2 years of experience in related functions

• Good communication skills (written and oral)

• Pro-active manner, willing to offer new suggestions and share

• Knowledge of Employment Legislation

• Proficient in Microsoft Office/Excel with an eye for details

Berries is THE home to a passionate and dynamic team of educators. Here we treasure learning, embrace change and constantly spur each other towards growth and excellence - doing it all in the spirit of fun and good cheer!

If you have a passion for the Chinese language, love nurturing the young, and enjoy learning and growing, join our Berries family to make a difference in the Chinese landscape of Singapore, one life at a time!

School Affairs Executive

You are the first point of contact, the ambassador for Berries!

Embracing our Company’s mission and values, you will strive to serve and delight our customers. You are expected to show strong product knowledge and administrative excellence in support of outlet's operational and administrative needs.

To excel in this position, you will need to: -

· have a good command of English and Mandarin (in order to liaise with Mandarin speaking Associates) to support customer’s needs

· enjoy delighting customers

· display a warm and cheerful disposition

· show proficiency in MS Office applications

· work on weekends

Join us as a permanent staff to enjoy the following Employee Benefits

· Annual leave + Paid Berries Holiday Leave up to 20 days

· AWS +Variable Bonus

· Flexi Benefits (Outpatient, Specialist, Dental, Wellness, Optical, TCM etc)

· Weekend Incentive

· Comprehensive training provided

· Enrichment programmes for holistic personal development

· Excellent career opportunities

· Long service award

· School fees discount for staff children

Join us and be part of our Berries family!

启发孩子 温暖世界

百力果等着你

想不想牵着孩子的手走一段路，让他的学习生涯更添色彩？

想不想为孩子的心灵开一扇窗，让他进一步认识华文的美？

现在就迈出第一步，成为百力果人，和我们一起学习与成长，互相激励，追求卓越。

校务行政人员

公司的品牌大使。秉持公司信念，熟悉产品知识，

提供优质接待服务，具备卓越行政执行力。

如果你……

• 具备中英双语 听、说、读、写能力

• 开朗活泼

• 享受客户服务工作

• 精通 MS Office

• 周末能值班

期待你加入我们，成为全职校务行政人员。

无固定期限合约。

享有福利如下:

• 长达20天的年假+带薪百力果假
• 第13个月 + 可变动花红
• 灵活福利 (门诊、专科、牙科、养生、眼部护理、中医等)
• 周末津贴
• 全面性在职培训
• 美学熏陶 心灵成长
• 职业发展规划
• 长期服务奖励
• 员工孩子学费优惠

现在就与我们联系！

We are expanding! If you have a love for design and have an eye for details, we want you!

We strongly believe in developing talents and providing career progression and we are looking for highly motivated and passionate individuals to join our dynamic and growing company to create elegant and timeless designs.

Join us as an Interior Design Executive and gain exposure through opportunities to work with high-net-worth clients and projects as well as potential collaborations with other leading industry brands.

Responsibilities:

● Develop design proposals, space planning, and FF&E schedule.

● Strong material knowledge and good colour scheme application.

● Produce schematic drawings on AutoCAD and SketchUp.

● Liaising with prospective clients to understand the design brief.

● To work closely with the project management team and to do quality checks to ensure the design is complied and works within a set timeline.

● Assist to coach team of in-house designer/s.

Who are we looking out for:

● Meticulous, detail-oriented with high artistic value.

● Confident, eloquent, and exhibiting good interpersonal skills.

● Able to work independently and self-motivated.

What you can expect out of this job:

● Opportunity to participate in design awards and editorial features.

● Taking on bigger projects as part of job progression.

● Be part of the dynamic creative culture.

Qualifications:

● Proficiency in SketchUp, Photoshop, and AutoCAD.

● Proficiency in Microsoft Excel and PowerPoint.

● At least 3 years of experience in the relevant field.

● Diploma/Degree in Art/Design/Architecture or equivalent.

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

Our Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing their information needs with a professional and compassionate approach.

In this role, you will:

• Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
• Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Identify and address CPF members’ needs, with a goal of achieving total satisfaction.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Demonstrates strong customer service to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.
• Relevant experience in a call centre environment.
• Possesses strong communication skills, including active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
• Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality.
• Ability to provide support, answer questions, and resolve issues efficiently.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Please be advised that upon initial appointment, the successful candidate will assume the role of Customer Service Associate. The official title of Customer Service Executive will be conferred following the successful completion of our structured modular training.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

We are looking for a Executive, Infrastructure and Network to join the team.

As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.

Responsibilities:

· Respond to requests for technical assistance in person, phone, email, onsite support or remote access.

· Installing, configuring, testing and maintaining network-related operating systems, applications, software and management tools.

· Identify and escalate situations requiring urgent attention.

· Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.

· Trouble shooting, diagnosing and resolving hardware, software and other network system problems.

· Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.

· Assist in creating network and email accounts for new users in the company.

· In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.

· Conduct IT audit and certification process.

· Assist in drafting IT security and governance SOPs.

· Facilitate end-user training to ensure the correct usage of IT equipment for users.

· Any other projects that are assigned by the manager.

Job Requirements:

· Higher Nitec or Diploma in IT, Engineering or of a similar discipline.

· At least 3 years of experience in a service desk or helpdesk environment.

· Proactive, resourceful and willing to learn and take on responsibilities.

· Team player with strong analytical, communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.