Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.
· Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
· This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
· We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).
The Repo and Secured Funding (RSF) IT division, works across the full value chain to sustain business activity and enable its acceleration..
This role aims to take the lead of one of our Calypso back office IT team in Singapore, in project mode as well as in maintenance mode, to support the “build and run the bank” function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.
“Run the bank” and “Build the bank” are the first missions of our IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.
Main responsibilities
As a hands-on Delivery Manager and Run Specialist Lead, you will be part of an international team focused on running and supporting the bank’s RSF Platform developed around Calypso, a software package from Nasdaq, and in house’s solutions.
Build & change management
· Analyse enhancement requests for the repo business and new products.
· Propose solutions in collaboration with Architects.
· Specifications, workload estimates, planning, test scenarios, release documentation.
· Coordinate run and build the bank.
· Monthly releases, following the team’s milestones for analysis, coding and testing.
· Support the release roadmap in production.
Release management
· Define and implement in coordination with the release schedule of the Calypso applications
· Supervise and coordinate the release activities with the various stakeholders (I.e. Build team, Application Support…)
· Contribute in the continuous improvement of the release processes, tools and automation
Application monitoring responsibilities
· Define and implement in coordination with build team the needed application monitoring
· Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
· Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
· Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Incidents and Requests management (business users and other IT teams)
· Provide level 1, 2 and 3 application support to the business users (E.g. trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
· Analyze and manage incidents/problems/requests coming
Problem management and continuous improvement
· Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
· Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
· Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The delivery manager should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
Qualifications and Profile
· Experience on Calypso versions v14 to v17.
· In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
· Understanding of financial assets (Fixed Income, Money market...) and trade lifecycle with a deeper knowledge of Bonds, Repos and Securities.
· Experience with regulatory reporting HRF, NORIA, MMSR.
· Experience in interfacing Calypso with external systems.
· Hands-on experience in implementation projects.
· AGILE track record.
· Experience in implementing NR scenarios.
· Willing to do L3 Support if required.
· Proficient in software development life cycle and Devops concepts
· Good knowledge Microsoft Office (E.g. Excel / Powerpoint), incident management (E.g. Service Now) and other reporting tools
· Strong analytical or troubleshooting skills
· Good knowledge in Java, Linux/Unix, Database (E.g. Sybase, Oracle), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Control-M).
· Knowledge of monitoring solution (E.g Splunk…)
· Strong perseverance and diligence towards attaining goals and effective time management
· Excellent communication and interpersonal skills
· Ability to work well under pressure
· Autonomous, self motivated and excellent team player
· Self-starter and ambitious
Other Professional Skills and Mind-set
· General banking and finance understanding and knowledge
· Understanding of trade life cycle, financial products (Bonds, Repos, Securities…)
· Exposure to Capital Market FO/BO system (E.g. Calypso, Kondor+, Summit, Murex…)
· Autonomy to include implicit deliverables in assignment based on best practices
· Strong appetite to learn both functional and technical new domain
· Appetite to participate to technical market trends and communities
· Careful observance of standards and processes
· Strong sense of confidentiality
· Coaches the team to maximize autonomy and Continuous Improvement
· Follow performances indicators (team velocity, quality, motivation)
Education Requirements
· Master’s degree in relevant specialties (IT, finance).
· Minimum 8 years working experience in relevant roles.
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