Responsibilities:

• Point of contact for existing customers and pricing enquiry of freight forwarding services
• Handle and assist on RFQ from international customers
• Prepare sales proposal and quotations based on customers requirement
• Follow up on sales proposal and collect customer feedback for improvement
• Maintain good relationship with internal and customers
• Handle customers complaint and to resolve the issue
• Coordinate with operations team in relations to the implementation of RFQ
• Develop new business accounts
• Any ad-hoc matter assigned by superior

Requirements:

• Diploma in Supply Chain Management or equivalent qualification and above
• At least 3 years’ experience within a similar position in freight forwarding industry is preferred
• Proficient in Mircosoft Office (Excel, Powerpoint and Word)
• Independent, highly motivated individual and very resourceful
• Excellence in communication
• Service Oriented
• Sales Driven to meet target

Job Description & Requirements

Handle customer enquirers and requries

Provide consultation

Ensuring that workstations are kept clean and orderly

Answering phone calls/ social media/ Stock take

Lash/ Eyebrow Embroidery Artist

Perform eyelash extension service on customers

Perform various eyebrow embroidery services on customers

Provide excellent customer service

Analyze and recommend eyebrow/ lash services most suitable for the customer

Build and establish good relationship with the customer

Maintain salon hygiene and cleanliness

Able to work with long hours, weekend and public holiday

The Sales Director is accountable for the management, preservation, and growth of Smiths Detection business in the region including all sales and Customer Relationship Management in the North Asia market, positioning Smiths Detection as the market leading provider of choice across all market segments. This includes the achievement of Orders, Revenue and Profit targets as set by the business. The Sales Director is accountable and responsible for the day to day leadership, management, and development of the sales team.

Ownership of financial performance:

• Directly responsible for achieving North Asia's financial targets, including orders, revenue, profit, and cash receipts
• Develop and manage annual sales budgets

Strategic Influence:

• Shape and execute the sales strategy for North Asia, ensuring alignment with corporate goals and adapting to market changes
• Maintain and manage 5-year strategic plan of all opportunities in market
• Devise & implement the company sales strategy and monitor effectiveness, adjust as required
• Devise and implement new business initiatives to drive sales

Market Management:

• Management of North Asia order intake pipeline to achieve targets
• Create and implement sales action plans for the markets to achieve targets
• Implement an effective sales pipeline and lead tracking process
• Devise and recommend actions on a continuous basis to ensure business performance

Operational Excellence:

• Ensure compliance with Smiths Detection processes and policies, including opportunity approvals as dictated by DOA
• Implementing sales routines to assess regular sales and company performance against KPI’s
• Implement best practices in sales techniques, thereby enhancing operational efficiency
• Project sales volumes and profit for all products and solutions, including aftermarket, and manage the Integrated Business Planning process
• Ensuring the company ERP (SAP) is being used correctly and effectively

Competitive Edge:

• Monitor competitor activity and respond accordingly, devising and implementing strategies to counter activities
• Maintain control and awareness of political, economic, social, technological, environment and legal context across the region, including early identification of changing trends, and take actions accordingly

Client and Stakeholder Engagement:

• Build and maintain strong relationships with key customers and distributors
• Speak at conferences and events about the company’s products and services
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Negotiate contractual agreements to deliver favorable commercial outcomes for Smiths Detection

Team Development and Performance:

• Lead and mentor a team of Regional Sales Managers and foster a high-performance culture and ensuring team targets are met.

• Maintain team results and performance monitoring, creating results by counselling, coaching, mentoring, and managing performance. Plan, monitor and appraise team results and manage the performance of all members of the sales team
• Establish sales objectives and develop sales plans for all Regional Sales Managers and associated markets and ensure targets are met.
• Ensure the organisation has an effective sales training and development program
• Implement best practice in sales techniques throughout the department.
• Contribute to team effort by achieving individual sales targets

• Salary up to SGD$4,000 Basic + $1,020 Transport allowances + Commission + AWS + Variable Bonuses

• Highly Reputable company

• Must possess own transportation

Responsibilities:

• Responsible to market a full range of industrial cleaning accessories & tools and cleaning equipment to Healthcare facilities such a hospital, clinics, dentals

Requirement:

• At least 1 year of sales experience
• Sales experience in the Healthcare facilities is a plus
• Must possess own transportation
• Proficient in Chinese to liaise with Chinese speaking counterparts

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

[email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02c4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 6950 9757

Responsibilities:

• Establish and maintain a Project Quality System in accordance with Singapore standards.
• Monitor legal and regulatory compliance requirements and performance, implementing preventive programs to mitigate potential non-compliance.
• Assess the implementation of Quality Plans and Quality Control Plans at sites to ensure they adhere to project specifications and contract requirements.
• Conduct periodic site visits to perform detailed and recorded checks on quality, processes, and safety to ensure adherence to industry and company standards.
• Ensure adequate corrective measures are implemented in cases of non-compliance.
• Liaise with authorities, vendors, sub-contractors, and external parties on project quality matters and improvement requirements.
• Conduct and support QMS internal and external audits, ensuring the closeout of all inspection and audit non-conformities.
• Attend client quality management meetings.
• Coordinate final handover documentation activities to ensure a smooth transition.
• Provide and organize staff training on quality matters, including materials, workmanship, health, safety, and environmental issues.

Requirements:

• Minimum Degree in Engineering or related field
• ISO 9001: 2015 Lead Auditor Certificate
  At least 8 years of QA/QC experience in mixed developments and LTA projects

Kindly email your resume in a comprehensive Word format to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh

EA License Number: 22C1430

Registration Number: R1326664

Job Description

• Industry/ Organization Type: Interior Design Firm (Commercial & Residential)
• Position Title: Sales Consultant / Sales Interior Designer
• Working Location: East – Ubi
• Working Hours: 5.5 days (Mon-Fri: 12pm-6pm, every Sat: flexible)
• Salary Package: Full comm (Up to 60%) / Basic Salary SGD 2000 + Comm (Up to 15%) + Attractive Monthly Incentive
• Duration: Permanent

Key Responsibilities

• Generating sales for renovation projects with provided verified leads
• Assisting in space planning and providing design recommendations
• Creating customized quotations tailored to client needs
• Overseeing renovation projects, including conducting site visits and managing coordination
• Scheduling project timelines to align with the client’s move-in dates
• Collaborating with subcontractors and suppliers to ensure smooth project execution
• Conducting on-site visits during the renovation process
• Responding swiftly and professionally to client communications via email and phone calls

APPLY NOW!!!

• Min. ITE
• Min. 2 years of working experience in related field
• Sales expertise from other industries is welcome

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70214 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Focus:

The spirit of this role is about the hunger, passion and drive to succeed in advertising client servicing. It requires enthusiasm, dedication, a proactive and inquisitive manner, resilience, attention to detail, reliability, a willingness to learn and an openness to get involved in all aspects of account management support. The accounts are fast paced and the workflow is a constant stream of creative development, animatic production, stakeholder management & TV and digital production. Succeeding can offer you great career opportunities Account Management.

Key Responsibilities:

· Supporting the Account Director in preparing materials for meetings – scripts, Client presentations, creative references, and status reports.

· Working on the production of animatics / digital assets / TVCs, liaising with the Creatives, Planners and TV producers.

· To be responsible for producing Cost Estimates for approval with Client and managing with Finance.

· Managing the team priorities and diaries to help manage projects and meetings with the Clients.

· Ensuring that there is a clear communication of what is happening amongst the Agency team.

Skills & Experience:

· Internship Experience in an advertising agency is preferred.

· Exceptional communication skills (both written and verbal) in English.

· Experience working directly with clients on the phone / email / face to face meetings.

· Ability to work collaboratively with a multi-disciplinary team.

· Ability and confidence to form good relationships with both internal and external (3rd party suppliers) departments.

· Be confident to run the day-to-day finance of each project assigned.

· Experience in solely running small projects from start of brief to final delivery – e.g. Key Visuals / Animatic (with line manager overseeing).

· Analytical skills in understanding matter at hand, especially in order to run the smoothness of projects with key functions.

· Experience handling multiple projects at one time and keeping calm under pressure / seeking out solutions.

· Good attention to detail, accuracy and organized, able to multi-task / prioritize actions on a daily basis.

· Strong knowledge of Excel, PowerPoint and other Office tools. Basic editing, subtitling/relevant program skills a plus.

· Self –motivated, strong desire to learn.

· Passion for building brands and particular interest in digital communication.

· Flexible with working hours – including some occasional late nights.

· Team player who likes to work in a fun, highly motivated team, and keen to participate in social events.

• 5 Days work week

Key Responsibilities:

• Develop and launch new seafood products for retail and online sales.
• Conduct market research to identify trends and customer preferences.
• Collaborate with suppliers and vendors to source quality ingredients.
• Work with the marketing team to promote new products.
• Monitor product performance and gather customer feedback for continuous improvement.

Qualifications:

• Experience in product development, preferably in the food industry.
• Strong understanding of market trends and consumer behavior.
• Creative mindset with attention to detail.
• Excellent project management and communication skills.
• Ability to work both independently and as part of a team.

Join us in shaping the future of seafood products at Greenwood Fish Market for both retail and online customers!

• 5 Days work week

Key Responsibilities:

• Develop and launch new seafood products for retail and online sales.
• Conduct market research to identify trends and customer preferences.
• Collaborate with suppliers and vendors to source quality ingredients.
• Work with the marketing team to promote new products.
• Monitor product performance and gather customer feedback for continuous improvement.

Qualifications:

• Experience in product development, preferably in the food industry.
• Strong understanding of market trends and consumer behavior.
• Creative mindset with attention to detail.
• Excellent project management and communication skills.
• Ability to work both independently and as part of a team.

Join us in shaping the future of seafood products at Greenwood Fish Market for both retail and online customers!

• Manage & attend to specific customers to achieve company sales budget
• Account management for assigned customers
• To support and meet the department objectives and business goals
• Attend to all customer enquiries
• Provide sales forecast to plant for raw materials and production capacity planning
• Work closely with oversea representative for new customers development activities
• Assist in implementing and execute plan in developing new customers
• Provide short- and long-term plan on market demand
• Survey and analyses market information for management

Requirements:

• Degree in any Engineering discipline with 2 years of experience in similar industry
• Outgoing personality and ability to work independently
• Good knowledge of general market information
• Good marketing strategy and analysis
• Strong negotiation, interpersonal and problem-solving skills
• No experience requires if able to meet the above requirement may apply

5 days work week

Electronics Manufacturing Co.

Loyang Area (Designated pick-up point)

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Ecommerce cum Retail Sales Assistant

• Working days: 5.5days
• Working hours: (Mon-Fri) 10.30am-7pm (Sat) 10.30am-3pm
• Salary: $1800 - $2500
• Location: Oxley Tower, Tanjong Pagar

Requirements:

• Experience in Business / Retail / Social Media Marketing / Ecommerce

Responsibilities:

• Assist in daily operations of retail & e-commerce
• Packing and sorting of online orders
• Restocking and reporting of stocks
• Liaising and building rapport with customers and handle their enquiry independently
• Assist in running company’s social media platforms
• Handling admin work & other adhoc duties

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Senior Sales Engineer

Working Days & Hours: 5 days | Mon-Fri: 8.15am to 5pm
Working Location: 20 Pioneer Crescent (Pick Up/ Drop Off at Boon Lay MRT)
Salary Range: $4200-$5200 + VB

Job Responsibilities:

• Receive inquires & purchase orders on company’s products (Extruders / Gas Compressors)
• Responsible for aftersales activities on company’s products in S.E.A. market
• Periodical visit , technical discussions and consultation for the machines supplied from Japan to customers
• Travel to Japan of our Tokyo head office or Takasago factory with the customers for meetings
• Discuss usual maintenance and periodical overhauling work with customers
• Submit visit report and communicate with Tokyo head office or Takasago Factory
• Provide support work for head office and customers (communication, delivery etc.) of repair/modification in Japan
• Make arrangement of hotel reservation, transportation for head office’s supervisors who visit customers and accompanying with them
• Troubleshooting support at the customers’ plant including visit to the customers, transferring the information what is happening in the field to Takasago factory etc.

Job Requirement:

• Relevant Experience
• Able to go Business Trips to SEA countries (about 2-3 times a month)

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Exciting Opportunity at a Premier Kids Clothing Brand!

Location - Plaza Singapura or VivoCity

Key Responsibilities:

1. Exceptional Customer Engagement:Engage customers warmly, offering guidance and valuable insights into our products.
   Resolve inquiries promptly, ensuring an unparalleled shopping experience.
   
2. Driving Sales Excellence:Surpass sales targets through proactive selling and offering tailored solutions.
   Elevate sales figures by recommending complementary items and engaging in promotional events.
   
3. Store Presentation Mastery:Maintain a pristine store environment, creating visually appealing displays.
   Keep shelves stocked and products impeccably presented, ensuring a delightful shopping ambiance.
   
4. Product Expertise:Master our product range, conveying comprehensive information to assist customers confidently.
   Stay updated on product details, fostering credibility and trust among our clientele.
   
5. Efficient Cash Management:Handle transactions accurately while adhering to established cash handling protocols.
   

Qualifications:

• Retail Savvy: Previous retail or customer service experience, especially in apparel or babywear, is highly valued.
• Engaging Communicator: Exceptional interpersonal skills to connect effectively with diverse customers.
• Results-Driven: Sales-oriented mindset, driven by a passion to exceed set targets.
• Adaptable Team Player: Thrive in a dynamic retail setting, collaborating seamlessly with colleagues.
• Flexibility: Willingness to embrace flexible schedules, including weekends and holidays.

Our client specializes in power solutions, ensuring the delivery and maintenance of electrical supply.

• Perform sales and business development for assigned region.
• Create and implement sales and marketing strategies to achieve sales target.
• Liaise with customers and design engineers to specify the products.
• Continuous search business opportunities and expand market share.

Requirements:

• Diploma in Electrical/Electronics Engineering or equivalent.
• At least 4 years of sales experience with good connections in Petrochemical/EPC/Power Plants industry.
• Strong interpersonal, communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to[email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• 5 Days work week

Key Responsibilities:

• Develop and launch new seafood products for retail and online sales.
• Conduct market research to identify trends and customer preferences.
• Collaborate with suppliers and vendors to source quality ingredients.
• Work with the marketing team to promote new products.
• Monitor product performance and gather customer feedback for continuous improvement.

Qualifications:

• Experience in product development, preferably in the food industry.
• Strong understanding of market trends and consumer behavior.
• Creative mindset with attention to detail.
• Excellent project management and communication skills.
• Ability to work both independently and as part of a team.

Join us in shaping the future of seafood products at Greenwood Fish Market for both retail and online customers!

Sales Engineer

Working Days & Hours: 5 days | Mon-Fri: 8.15am to 5pm
Working Location: 20 Pioneer Crescent (Pick Up/ Drop Off at Boon Lay MRT)
Salary Range: $4200-$5200 + VB

Job Responsibilities:

• Receive inquires & purchase orders on company’s products (Extruders / Gas Compressors)
• Responsible for aftersales activities on company’s products in S.E.A. market
• Periodical visit , technical discussions and consultation for the machines supplied from Japan to customers
• Travel to Japan of our Tokyo head office or Takasago factory with the customers for meetings
• Discuss usual maintenance and periodical overhauling work with customers
• Submit visit report and communicate with Tokyo head office or Takasago Factory
• Provide support work for head office and customers (communication, delivery etc.) of repair/modification in Japan
• Make arrangement of hotel reservation, transportation for head office’s supervisors who visit customers and accompanying with them
• Troubleshooting support at the customers’ plant including visit to the customers, transferring the information what is happening in the field to Takasago factory etc.

Job Requirement:

• Relevant Experience
• Able to go Business Trips to SEA countries (about 2-3 times a month)

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Benefits:

• Flexible timing by earning up to 20k
• Entry level are welcome
• Our client emphasises on good career progression

Job Description:

This is a full time role for an Interior Designer Sales located in Venture Dr. Our client is a prominent interior design firm based in Singapore. You will handle potential clients and leads provided by the company, developing design concepts, and preparing proposals and quotations to secure tenders and projects. The job requires creating unique design proposals, managing renovation sites and subcontractors, and reviewing drawings before submitting them to the Creative Director and clients. Experience in overseeing projects from start to finish, including sales, design, and execution, is highly advantageous. The candidate should have a strong eye for design details, be proactive with excellent coordination skills, and work well in a team, with the ability to meet tight deadlines.

Qualifications:

• Sales driven, competent customer management.
• Strong knowledge of materials, fittings and finishes.
• Basic technical knowledge on tiling, carpentry and project management are an added advantage.
• Able to churn mood boards, 2D layout plans and quotations.
• Proficient in Kujiale (Coohom), Sketchup, AutoCAD, Photoshop, Illustrator and other design related software to develop ideas and articulate design intent.
• Minimum of 2 years working experience in sales. Able to show a portfolio of projects that are completed within the last 6 months.
• Must be able to demonstrate that end to end interior designer work experience.

We are looking for a qualified company secretary in an executive / senior executive position to work independently and creatively with clients in all areas of corporate secretarial work ranging from incorporation, preparing resolutions and amendments to company constitution, filing of annual returns, maintaining minutes’ books and statutory records, share allotments and transfers and other ad-hoc duties and assignments.

Requirements:

· At least 5 years of relevant corporate secretarial experience

· CSIS / ICSA qualified will be preferred

· Candidates with experience handling listed companies will be viewed favourably

· High work standards with strong attention to details

· Team player with proactive approach

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

95

Responsibilities

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager
• Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents

Requirements

• Diploma in Business or related field
• Minimum 1-2 Year(s) of working experience
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office
• Working schedule of 9am-6.30pm (Mondays to Fridays)
• Kaki Bukit, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description

• Industry/ Organization Type: Safety Consultancy
• Position Title: Sales & Marketing Associate
• Working Location: Ang Mo Kio
• Working Hours: 5 Days, Mon – Fri (9 am – 6 pm)
• Salary Package: Basic Salary + Commission + AWS
• Duration: Permanent

Key Responsibilities

• Proactively engage clients to meet and exceed sales targets.
• Maintain long-term relationships with clients, ensuring high customer satisfaction and repeat business.
• Assist in the planning and execution of marketing campaigns.
• Identify and pursue new sales opportunities through different channels.
• Conduct market research to understand industry trends.
• Work closely with the marketing team to align sales initiatives with marketing strategies.
• Other tasks as assigned.

APPLY NOW!!!

• Proven experience in Sales or Marketing related roles.
• Strong communication and negotiation skills.
• Good proficiency in MS Office (Word, Excel, PPT).

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68574 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client is a premium merchandise solutions provider focused on point-of-sale materials and equipment. They are specialize in customized OEM premiums , corporate gifts, procurement web portal, and point-of-sale merchandise for major multinational companies.

• Prepare quotations, sales orders, and purchase orders; maintain sales systems; assist with customer service and correspondence (calls, emails, letters, etc.).
• Support the Procurement Team to get the best pricing and terms, and coordinate with internal and external teams to align on project goals and deadlines.
• Monitor project progress, address issues, and ensure timely delivery (including DDP/Sample) to customers, track orders from initiation to fulfilment.
• Support the design team, monitor artwork progress, and ensure correct processing of local and international orders.

Requirements:

• Diploma and above
• At least 2 years of Sales Admin experience.
• Proficient in Microsoft Excel

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Identify and secure new business opportunities
• Execute marketing programmes and evaluate their effectiveness
• Handle export enquiries, process orders and collect payments
• Conduct competitive analysis report on overseas assignment
• Analyse distributors' sales performance

Requirements:

• At least 3 years' sales related experience
• Able to commit traveling oversea when required

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Position: Corporate Sales Manager (Catering)

• 5 days (8.30 am-6pm)
• Salary: $3000 -$6000 (Basic) + Commission + Transport allowance
• Location: Sims Dr (Geylang)

Requirements:

• Proven experience in sales within the Catering sector.
• Strong understanding of the Catering market
• Process Diploma in Business or a related field is a plus.

Job scope:

• Responsible for driving sales of corporate purchase of Mr Bean outlet products (Soy milk cup, beancurd, desserts, rice bowl, porridge) and festive products (CNY cookies, Rice Dumplings, Mooncake)

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Plan and direct food preparation and culinary activities
• Modify menus or create new ones that meet quality standards
• Estimate food requirements and food/labor costs
• Supervise kitchen staff’s activities
• Arrange for equipment purchases and repairs
• Recruit and manage kitchen staff
• Rectify arising problems or complaints
• Give prepared plates the “final touch”
• Perform administrative duties
• Comply with nutrition and sanitation regulations and safety standards
• Keep time and payroll records
• Maintain a positive and professional approach with coworkers and customers

Responsibilities:

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities:

• Plan monthly enrichment programme schedules and holiday camps for all schools.
• Liaise between schools and enrichment programme vendors to confirm the schedule.
• Inform respective schools to broadcast the available enrichment programme to the parents.
• Handle parents’ queries, feedback and enrolment promptly and professionally.
• Provide parents with clear explanations on our programmes via various communication channels.
• Prepare necessary in the portal for registration.
• Follow up with parents for registration, payment and programme schedules.
• Prepare enrolment list, teachers detail to send to schools before the start of programme.
• Work closely with vendors and schools for any cancellation/replacement class.
• Inform parents on cancellation/replacement of classes if any.
• Process ad-hoc credit refunds for students who are withdrawing/graduating.
• Execute payment process for the enrichment programme vendors.
• Correspond with ECF for sponsored students and enrichment programmes.
• Provide operational support for all enrichment programmes.
• Prepare monthly and termly revenue and costing reports for E-reach.
• Prepare monthly programme enrolment report for E-reach.
• Reception duties, answering any phone and email enquiries.
• Deliver a professional and high-quality service experience in a customer-facing role.
• Acquire a strong working knowledge of the organisation’s programmes and services.
• Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Develop great rapport with parents, children as well as teachers to build brand loyalty.
• Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Possesses at least GCE ‘A’ levels or the equivalent.
• Minimum 1-year experience working in a customer service.
• Required to work shift hours and on weekends.
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality or education industry are most preferred.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.
• Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
• Careful, meticulous, with an eye for detail.
• Well-organised, methodical with strong time-management abilities to manage multiple tasks.