Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

JOB SUMMARY

• Director, Transportation Finance
• Origination, structuring, coverage and execution of aviation and structured finance mandates in Asia

RESPONSIBILITIES

• Part of the Global Transportation Finance team, based in Singapore, reporting directly to MD & Regional Head of Transportation, ASEAN and South East Asia.
• Strong origination and structuring focus, maintaining senior relationships with clients, building on existing client relationships and continue to add further new-to-bank relationships
• Active role in client and portfolio management, including proactive identification and reporting of risks and concerns
• Keeping abreast of key developments in aviation and structured finance and working closely with internal stakeholders across Coverage, Sustainable Finance, Transition Finance, Financial Markets, to engage actively with clients to spot opportunities.
• Development of junior team members.

Strategy

• Deliver the Transportation strategy as a key team member and align origination efforts to Global Banking aspirations

Business

• Originate aviation and structured finance transactions and targeting cross-sell across CCIB by leveraging existing client relationships and bringing in new-to-bank clients.
• Client interface at senior levels and ensuring that the engagement, services and quality of work meets the highest industry standards.
• Effectively use industry expertise, knowledge and professional network for ideation, generating leads for new deals and assessment of opportunities.
• Structuring of deals including extensive cross border deals, to best meet clients’ needs covering solutions ranging from senior and/ or mezzanine debt and/ or lease options, financing across different parts of the capital structure as well as cross-sell opportunities
• Lead in the preparation and presentation of high-quality pitches and marketing materials for client discussions

Processes

• Responsible as senior deal team member for end to end aspects of a deal covering origination, structuring, pitching, negotiations, due diligence, execution, credit engagement, approval processes and legal documentation
• Efficiently manage multiple stakeholders and deals at the same time working in close coordination with other deal team members, across functions, businesses and geographies.

People & Talent

• Supervise and mentor junior members of the team and contribute to their learning journey
• Lead by example to build the right culture, set objectives and expectations from the junior members and provide feedback through regular engagement
• Collaboration with all internal stakeholders especially senior stakeholders across coverage, risk, other product teams in financial markets and transaction banking, and support functions

Risk Management

• Ensure that new and existing business is consistent with the Bank’s policies, meeting applicable credit and other risk criteria, internal procedures and provide acceptable risk adjusted returns for the Bank, in line with the credit underwriting principles
• Pro-active risk management through strong engagement with clients and management of exposure.
• If and when the situation arise, own-up the transactions and lead the restructuring/recovery along with the distressed/ special assets team

Governance

• Understand and be aware of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Responsible for maintaining relationships, remaining closely coordinated, and working better together with:
• Clients and Prospects of the Bank
• Regional and Global Risk Teams
• Coverage
• Loan Syndications, Capital Structuring, FM and TB
• Credit and Portfolio Management
• Internal Audit
• Business Finance and Legal & Compliance

Other Responsibilities

• Embed Here for good and Group’s brand and values in structured Finance in London; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate

• Degree from a top tier university
• 10 years of work experience in a bank or financial institution in aviation finance and/or transportation finance
• Excellent knowledge of the aviation industry is a must-have requirement with an established industry network and experience working with airlines and lessors
• Broader experience in shipping finance, corporate finance, structured finance and/or project finance is desirable
• Expertise on financing across debt structures including but not limited to senior secured deals, junior/ mezz facilities, leasing structures, warehousing facilities and working knowledge of other capital markets and structured products (e.g.- ABS) in the industry
• Proven track record in bringing in new clients and business and experience in generating tangible cross-sell for other products.
• Good understanding of sustainable finance and aviation regulations trends in the industry
• Strong demonstrated credentials in leading large complex well-structured transactions and confidently dealing with senior management of clients
• High quality analytical aptitude, interpersonal/ communication and organisational skills
• Strong work ethic, attention to detail and a passion for excellence
• Ability to multitask and deliver under time pressure in a highly competitive and dynamic deal driven environment
• A strong command in any Asian language will be an advantage as the role covers Asia markets.

Role Specific Technical Competencies

• Addressing Customer Needs
• Client Relationship Management
• Cross-Selling
• Financial Statement Analysis
• Industry Knowledge
• Sales Closing and Agreements
• Knowledge of Loan Underwriting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Develop and implement comprehensive marketing communication strategies aligned with the company’s goals and objectives.
• Conduct market research and analyze trends to identify opportunities for growth and competitive advantage.
• Collaborate with senior management to define the marketing budget and allocate resources effectively.
• Ensure consistent messaging and branding across all communication channels.
  Oversee the creation and maintenance of brand guidelines and standards.
  Lead initiatives to enhance brand visibility and reputation.
  

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 10 years of experience in marketing communication, with at least 5 years in a leadership role.
• Proven track record of developing and executing successful marketing campaigns.
• Excellent written and verbal communication skills.
• Ability to think strategically and creatively.
• Strong leadership and team management skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

JOB SUMMARY

• The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.
• The Director, OTCR Resilience Risk, Oversight and Monitoring is a permanent strategic role that requires strong business acumen and a detailed knowledge of key regulations, industry trends, and the ability to collate, analyse and opine on disparate information to support bank-wide effort to manage Resilience related risks within risk appetite.
• The successful candidate will have key skills in crisis management, resilience risk, cyber, technology and operational risk management, regulatory environment, and vulnerabilities assessment, and be able to respond in a flexible and collaborative manner to evolving business demands, regulations, and threats.
• This individual will engage with senior stakeholders across the three lines of defence, providing subject matter expertise, advice and deliver services and/or activities specific to resilience risk. This includes advising on effective risk management practices, governance, and oversight; and providing applied knowledge to help support the development of approaches, frameworks, and policies, including guidance and training to staff.
• The role holder will deliver value by providing specialized knowledge, clear direction, and recommendations on how to effectively manage risk. This includes supporting other locations to help make balanced and informed risk decisions. This makes it critical to have senior stakeholder engagement, liaison, and negotiation experience, along with strong communication skills, and an ability to create a compelling, yet simplistic vision, for others to follow.

RESPONSIBILITIES

Strategy

• Lead and manage the pan wide governance for client service resilience ensuring Resilience risks are managed and escalated as necessary.
• Provide and consult on risk forum, reviewing and writing papers, escalating key risk matters to NFRCs & other risk committees and forums

Business

• Provide input into relevant risk committees, resilience fora and self-assessment documents, as required.
• Drive risk, process, control simplification initiatives, including oversight of integration of resilience processes, risks and controls across the business and functions.

Processes

• Risk MI production (trackers, dashboards, key metrics) covering pan wide resilience processes.
• Curating M7 data and attributes, pan bank.
• Review the control activities as mandated by the CSR Policy and applicable Standards.
• Providing expertise to other OTCR teams on risk issues and events creation, tracking and management of issues and events to completion
• Risk & CFCC Service Catalogue Primary Responsibilities
• 1 | Framework Management
• 2 | Risk Appetite
• 3 | Risk Identification, Assessment & Management
• 4 | Governance
• 5 | Learning

People & Talent

• Lead through example and build the appropriate culture and values
• Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line
• Training and support in communicating complex technical concepts to internal and external stakeholders
• In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:
• Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
• Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.

Risk Management

• Ensure that all activities are in line with and support of the Operational, Technology & Cyber Risk Framework under the Group’s Enterprise Risk Management Framework.
• Review and assimilate the key principles of the Client Service Resilience Policy & Operational Resilience Standards including its key domains, controls and key roles and responsibilities.
• Ensure early identification and escalation of risks, issues, trends, and developments to line management and relevant stakeholders.

Governance

• Support the engagement with relevant Group Boards to demonstrate a robust strategic governance over resilience.
• Chief Product Owner for the resilience with risk and governance oversight ensuring appropriate prioritisation in delivering the strategic plan.

Regulatory & Business Conduct

• Displaying exemplary conduct and living by the Group's Values and Code of Conduct.
• Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.

Key Stakeholders

Internal

• OTCR LT
• OTCR SME, Coverage and Central Functions
• First line T&O teams as Standard owners
• ERM Governance

External

• Regulators both central and country regulators as relevant

Other Responsibilities

• Do the right thing: Be brave, be the change; Think client; Live with integrity.
• Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures.
• Better together: See more in others; How can I help? Build for the long term.

Our Ideal Candidate

• 7 plus years experience in risk management within the Banking industry.
• A rigorous and analytical approach to risk management
• Knowledge of the Business and its franchise and/or remit.
• Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
• Ability to manage a diverse and challenging stakeholder community / team.
• Proven experience with co-ordination of many dependencies in a complex, large-scale environment
• Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes
• Ideally the role holder will have specific experience of resilience risk management and OTCR frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Risk function. Experience of balancing cost targets with delivery need would also be beneficial.

Role Specific Technical Competencies

• Crisis Management
• Information and Cybersecurity Risk Management
• Emerging Technologies
• Resilience Risk
• Operational and Technology Risk Management
• Regulatory Environment – Financial Services
• Risk Management
• Vulnerabilities Assessment
• Manage People
• Manage Vendors
• Manage Change.
• Business Continuity and Crisis Management.
• Regulatory Compliance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Responsibilities:

Design, detailing, specification preparation and construction oversight for the full range of Mechanical packages for design and build of advanced technology and life science projects
Determining and defining sustainability targets;
Review of the design of Mechanical systems, produced by other team members, for technical compliance with specified and contracted client/customer requirements;
Formulating and driving any necessary recovery plans relating to Design,Cost &Schedule
Representing Mechanical Department in monthly HOD Meetings;
Performs monthly department meetings and provides a status update on development of projects and business development;
Informs and updates on latest technical developments and codes/ standards updates in the industry in regards to Mechanical engineering
Attend monthly HOD Meeting
Mentoring of the Lead Engineers with the intent of securing properly trained personnel to ensure the continual expansion of the company.
Establishes and updates individual competency profile for each team member;
Creates development and training plan for each direct report;
Actively manages performance (goals, action plans and key performance factors);
Establishes succession management planning;

Requirements:

Degree in Mechanical Engineering
At least 10 years of Design and Construction experience in a high-tech industry or other multiple discipline orientated construction business
Experience in implementing change strategies internally
Experience in strategic and operational planning and implementation
Experience in process and project management

• Conduct consultative sales of client; s portfolio of B2B products to marketers in South East Asia Region
• Achieve annual, monthly, and quarterly sales targets [as defined on an annual basis.
• Identify methods to promote and accelerate achievement of sales goals in the region.
• Penetrate assigned accounts, including new business, renewals, and upsell opportunities.
• Manage ongoing relationships with enterprise accounts in the region.
• Negotiate pricing and contractual agreements.
• Build and manage a strong pipeline of potential clients sufficient to exceed annual sales goals.
• Act as a digital marketing consultant for enterprise and mid-market clients, staying abreast of digital marketing best practices and helping clients meet their revenue goals.
• Work collaboratively with our Customer Success team to ensure successful client onboarding and provide white-glove support.
• Collaborate with internal teams to ensure clients' ongoing success and satisfaction.
• Perform other duties and responsibilities as assigned.

• University Degree or equivalent experience.
• 7+ years of quota-carrying B2B sales experience, selling B2B digital marketing solutions to marketing leadership in large enterprise accounts.
• Proven history of meeting or exceeding annual targets in excess of $1.5 million USD.
• 2+ years of over-achieving sales quotas (top 10-15% of company).
• Strong track record of building positive internal relationships with sales support staff.
• A consultative sales style, with strong experience selling solutions in a fast-paced environment.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

The Singapore Disability Sports Council (SDSC) seeks a highly organized and results-oriented Corporate Services Senior Assistant Director / Deputy Director (Finance, HR, Admin) to play a critical role in overseeing the financial, human resource, governance, and operational administration of our Council.

In this pivotal role, you'll be the mastermind behind:

• Guiding our financial health: Overseeing budgets, managing cash flow, and ensuring accurate financial reporting.
• Ensuring smooth operations: Managing HR functions, collaborating with vendors, and tackling special projects.
• Upholding strong governance: Ensuring compliance with regulations and best practices.

Financial Management and Control (50%):

• Manage month-end and year-end closing procedures, including reconciliations and the preparation of financial statements, ensuring accuracy and completeness, and compliance with standards and operating procedures.
• Oversee daily financial operations, encompassing accounting, reporting, ensuring precision, timeliness, and compliance with accounting and tax regulations.
• Prepare management, statutory, and other reports as required by the Board and Committees or pursuant to applicable regulations.
• Coordinate audits, ensuring adherence to financial regulations.
• Support in cash flow management, providing projections for planning to optimise working capital gains.
• Set and monitor annual budgets and expenses.
• Administer financial systems, maintaining their accuracy and functionality.
• Collaborate with other teams to optimise budgeting, cost monitoring, and control, and oversee budgets of special projects when necessary

Governance Development and Oversight (40%):

• Ensure compliance with relevant laws and regulations, including the Charities Act, Charities (IPC) Regulations, Societies Act, and Code of Governance for Charities & IPCs.
• Prepare reports and minutes for the board, selected committees and General meetings, as may be required.

Human Resource Policies and Administration (10%):

• Ensure compliance with MOM and relevant laws and regulations
• Implement and oversee compensation and benefits frameworks.
• Manage staff recruitment, engagement, and payroll administration.

Additional Responsibilities:

• Collaborate with vendors to ensure the proper management of insurance, IT, and data management systems.
• Undertake additional ad hoc tasks as required by the Executive Director.

Requirements:

• Degree in Accounting, Finance or related field, preferably with professional accounting certification
• Minimum of 5 years of relevant managerial experience
• Experience in HR and charities governance is advantageous, with a preference for candidates who have sector-specific experience
• Proficiency in MS Office and ERP software
• Strong leadership, communication and interpersonal skills
• Positive attitude and ability to work in a fast-paced environment

Why Join Us?

At SDSC, you will be part of a passionate team dedicated to promoting and supporting disability sports in Singapore. We value collaboration, innovation and commitment to our mission.

If you are ready to make a difference and meet the above requirements, we invite you to apply by sending your resume and cover letter to [email protected].

About the company

Our client is an established commodity firm with a strong presence in APAC and the Middle East. They are looking for a seasoned HR Director to drive its global HR strategies.

About the job

Reporting to the Managing Director and leading a team of two, this role will:

• Provide strategic HR leadership and guidance to senior leaders and managers across the organization, aligning HR initiatives with business objectives
• Drive HR strategy, talent management, HR Analytics and organizational development to achieve business outcomes
• Collaborate with senior leaders to understand business needs and provide HR solutions
• Foster strong relationships with stakeholders to ensure HR initiatives align with business priorities
• Implement recruitment and talent management strategies to attract, retain, and develop top talent
• Manage succession planning and workforce planning initiatives

Skills and experience required

• Degree in Human Resources, Business Administration or equivalent
• Minimum 10 years’ of HR experience, with 5 years of business partnering experience
• Regional experience in commodity industry is required
• Strong communication skills and relationship management
• Solid knowledge of local labor legislation and practices of APAC region
• Travel to regional offices is required for this role

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

DUTIES AND RESPONSIBILITIES

• MANAGE THE DAILY GUEST SERVICES OPERATIONS: CONCIERGE, BELL SERVICE, DOOR SERVICE, PARKING VALET, NIGHT RUNNERS

• Leading the direction and supervision of all Guest Services duties are performed and maintained in accordance with the hotel’s standards and in line with hotels’ strategic plan
• Manpower planning, recruitment, training, deployment
• Liaison between Front Office departments and rest of hotel for effective guest experience
• Develop, implement, evaluate, review and conduct training and audits in accordance with the hotels’ overall training and development plan

• MANAGEMENT AND LEADERSHIP OF THE GUEST SERVICES TEAM
  • Handles capital and asset planning, requisition
  • Responsible for budgeting, planning and forecasting of yearly and monthly revenue and expenditure for areas of responsibility
  • Identify equipment and supplies needs and negotiate with vendors for the best quality at competitive pricing
  • Responsible for issuing, monitoring and negotiating all contracts, agreements and billings involving the department’s areas of responsibility
  • Responsible for developing, implementing, evaluating, reviewing and conducting training & CCTV audits in accordance with the hotels’ overall training and service development plan
  • Prepare, review and revisit procedures and training manuals for all levels of colleagues and to be in line with the hotels ‘operating standards
  • Conduct performance reviews, coaching, counseling and disciplining sessions with colleagues
  • Handles Guest Services inventory control system
  • Ensure that safety, health and security policies and procedures are adhered to in areas of responsibility
  • Coordinate and conduct bi-monthly department, concierge and officers’ meetings to update colleagues on hotels’ objectives, performance and goals
  • Coordinate, conduct and attend all other necessary meetings as and when required

• INVOLVEMENT IN A WIDER JOB FUNCTION
  • Presence in the driveway and lobby area at critical guest flow time
  • Ensure lobby and driveway are well managed in accordance to activities and traffic patterns
  • Investigate on service failures followed by service recovery and corrective actions to prevent future occurrence
  • Recommend, justify, coordinate and implement hotel projects in relation to process improvements
  • Use Quality Management systems to monitor and improve speed of response time and review progress
  • Review and analyze trend in guests’ needs and recommend operational changes, if needed to improve guest satisfaction and colleagues productivity
  • Develop departmental Reward & Recognition programme to recognize individuals and teams for exemplary behavior and outstanding achievements in department

• INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
  • Ensure cleanliness and appearance of lobby and related areas
  • Hands-on knowledge of computer hardware and software to manage systems and generate reports, presentations and correspondence
  • Capable of planning, defining, co-ordination and managing a service delivery system utilizing human resources, tools, data and service standards
  • Interface the needs/requirements of other departments with: Housekeeping, Engineering, F&B service, Security, Finance, T&C
  • Knowledge of Operations of group/convention activities and manpower planning
  • Knowledge of Quality Management systems
  • Knowledge of financial planning and budgeting
  • Provide a level of safety & security for arrival & departure of guests/visitors

KEY RESPONSIBILITIES:

As a key member of the Human Resource management team, you will play a vital role in designing and implementing effective people management and development policies, systems, and processes to attract, motivate, and retain talent. Your responsibilities will include collaborating with various departments to develop strategic recruitment initiatives, address skills gaps, and ensure appropriate staffing levels that align with organizational workforce and business objectives.

You will also focus on enhancing the organization’s position as an Employer of Choice by implementing innovative and progressive HR strategies. These strategies will cover manpower planning, talent acquisition, staff retention, performance management, employee relations, job design, and change management, ensuring alignment with broader HR goals and objectives.

REQUIREMENTS:

• A degree, preferably with a postgraduate qualification in Human Resources or a related field.
• At least 12 years of experience in generalist HR management roles within large organizations.
• Strong leadership skills, with the ability to manage and develop teams effectively.
• Excellent communication and interpersonal abilities, along with a customer-focused approach.
• Sound knowledge of labor laws, industry relations practices, and HR best practices.
• Experience in healthcare or related industries is advantageous.

HOW TO APPLY:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Cesky Ong Zhi Rong (EA Personnel Reg. No. R24121422, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Cesky at [email protected] or 9061 0702 for a confidential discussion.

• Position: Compliance Assistance To Manager
• Industry: Family Office Environment
• Working Location : Suntec Tower, Singapore
• Working Day : 5 Days 9 AM – 6 PM

** Family Office Environment in managing fund, investment and charity's budget from group of family's directors**

(Candidates need to know there is no Progression in Career)

Summary:

• To perform this job successfully, the individual is expected to handle highly sensitive and confidential information while exercising professionalism and discretion.
• Reporting and supporting the Executive Director at Singapore.
• Ideal candidate from trust consultancy firm or compliance related industry.
• Preferred working experience as compliance specialist or trust administrator.

Job Duties:

• Assist in providing administrative support / services as well as solutions meeting the needs for the Company and the Group.
• Assist in creating, formatting, and proofread documents, including letters, reports, memos, and presentations to ensure accuracy and professionalism in all written materials.
• Transcript of voice recording of meetings / phone conferences.
• Draft, review & comments emails / agreements / documents for Executive director’s consideration.
• Comfortable to identifying and evaluating legal and compliance risks within the company and the group.
• Monitor and report on regulatory changes and developments.
• Record and monitor deadlines, update status and tracking internal database / reports of relevant tasks / project assigned.
• Administer and maintain databases / files; renaming, reorganizing, and maintaining files, folders, documents, and internal database (spearhead converting largely to digitally).
• Assist in office management.
• Carry out other ad-hoc tasks / projects assigned by Manager & Executive Director

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

JOB SUMMARY

• We are looking for a Lead Data Scientist with strong data and analytical skills. You will be tasked with managing all aspects any new work/project assessments thoroughly from inception to delivery. You will need to build close working relationships with COO business and CDO in order to gather specific modelling requirements and define and scope the work. In addition, as Data Scientist you will also work closely with internal staff, clients and 3rd parties.

RESPONSIBILITIES

• You will be building Statistical/Machine Learning models in either Python or R to solve business problems using Advanced Analytics.
• You will be presenting results of your analysis and interpreting outputs of your models to give recommendations to the stakeholders.
• You will be maintaining and documenting produced code and modelling process.
• You will be working with data engineers to prepare and integrate data from various data sources.
• You will be helping data engineers and ML engineers with model deployment.
• You will be cooperating with (both technical and non-technical) from various Bank departments to adjust analytics solution to the business needs.

Strategy

• Delivering, building and maintaining the Data Driven solutions that are core to Group Operations strategy.

Key Responsibilities

Business

• Design Machine Learning, Natural Language and Decision Optimisation applications architecture.
• Design ML, NLP and DO models, algorithms for predictive & prescriptive analytics.
• Translate business requirements to reporting dashboard and analytics.
• Perform advanced analytics and statistical modelling on structured and unstructured data.
• Work with software engineers to integrate and deploy AI applications.
• Assist in the creation of data definitions for new database file/table development and/or changes to existing ones as needed for analysis.
• Support the business with clear and insightful analysis applying advanced modelling techniques leveraging the data at hand

​​​​​​​Processes

• Respond to and resolve data mining performance issues. Monitor data mining system performance and implement efficiency improvements.

People & Talent

• Lead through example and build the appropriate culture and values.

Risk Management

• Adhere to current data related policies and standards.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• COO Business, CDO, internal staff, clients and 3rd parties

Other Responsibilities

• Embed Here for good and Group’s brand and values in SCNXT Data Science team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate

• 3+ years of experience in the data science field.
• Preferably higher education in one of the following fields: Math / Quantitative Methods / Econometrics / Information Systems, Physics.
• Solid experience in at least one of the following programming languages: Python or R.
• Experience in application of statistics, classification, regression, segmentation and dimensionality reduction methods and preferably in any of the following data science related areas: econometrics, time-series analysis, optimization methods, Bayesian statistics, natural language processing.
• Solid understanding of most of the following algorithms: linear regression, logistic regression, decision and regression trees, random forest, boosting algorithms (e.g.: XGBoost), k-means, hierarchical clustering and principal component analysis.
• Solid understanding and knowledge of the following data science concepts: bias-variance trade-off, regularization, model evaluation metrics, cross-validation, bootstrapping, hyperparameter tuning, feature selection, feature engineering.
• Experience in relational databases using SQL.
• Experience in data visualisation.
• Experience with version control systems (e.g. GIT).
• Experience in cloud technologies.
• Experience in ML Ops.
• Experience with ETL and data engineering.
• Experience with Spark and other big data technologies.
• Knowledge of graph databases and knowledge graph applications in data science is a plus (e.g. Neo4j).

Role Specific Technical Competencies

• Data Analysis
• Artificial Intelligence
• Machine Learning
• Python Scripting
• Business Analytics

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Position: Compliance & Trust Executive Assistance To Manager
• Industry: Family Office Environment
• Working Location : Suntec Tower, Singapore
• Working Day : 5 Days 9 AM – 6 PM

** Family Office Environment in managing fund, investment and charity's budget from group of family's directors**

(Candidates need to know there is no Progression in Career)

Summary:

• To perform this job successfully, the individual is expected to handle highly sensitive and confidential information while exercising professionalism and discretion.
• Reporting and supporting the Executive Director at Singapore.
• Ideal candidate from trust consultancy firm or compliance related industry.
• Preferred working experience as compliance specialist or trust administrator.

Job Duties:

• Assist in providing administrative support / services as well as solutions meeting the needs for the Company and the Group.
• Assist in creating, formatting, and proofread documents, including letters, reports, memos, and presentations to ensure accuracy and professionalism in all written materials.
• Transcript of voice recording of meetings / phone conferences.
• Draft, review & comments emails / agreements / documents for Executive director’s consideration.
• Comfortable to identifying and evaluating legal and compliance risks within the company and the group.
• Monitor and report on regulatory changes and developments.
• Record and monitor deadlines, update status and tracking internal database / reports of relevant tasks / project assigned.
• Administer and maintain databases / files; renaming, reorganizing, and maintaining files, folders, documents, and internal database (spearhead converting largely to digitally).
• Assist in office management.
• Carry out other ad-hoc tasks / projects assigned by Manager & Executive Director

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

We are looking for a Director Sales who will have a full accountability for leading the Electrolux Professional organization and delivering a growth strategy in the SEA & Oceania market.

Main responsibilities are :

· Drive changes to the commercial B2B model and bring new revenue streams.

· Deliver sustainable profit as well as market share growth in the SEA & Oceania market.

· Direct a team of professionals with efforts resulting in the development and implementation of designated sales initiatives and business plans.

· Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service.

· Responsible for delivering world class products and services through profitable renewal, conversion and new sale development.

· Maintain and develop a network of strategic partners to ensure optimal market penetration.

· It may also monitor the performance of a cross functional team of consultants, individual contributors and sales people internally and externally connected to Electrolux Professional.

· Maintain a high level of customer involvement and is responsible for establishing Electrolux Professional as the global leader in this segment.

· Define and lead new segment strategies and prioritize commercial and marketing activities accordingly.

· Act as point of contact for the Singapore legal entity representing all Electrolux Professional Business, if based in Singapore.

· responsible for the local P&L and integrated EBIT

Role Requirements

· Master’s degree, MBA or other relevant fields, strongly preferred

· 10 years’ or more experience in management in an international business setting

· Significant experience in sales and marketing fields strongly preferred

· Language requirements are fluent written and spoken English. Working knowledge of Chinese and/or Thai is a plus

· Exceptionally well organized and driven by success

· Ability to thrive in high-pressure situations

· Outstanding negotiating skills

· Analytical thinker with superior problem-solving skills

· Solid history of data-driven strategic development

· Decisive and committed

· A natural leader who inspires and motivates those around them

· Digital mindset

· Responsible for own scheduling and territory management

· Driven to exceed results in fast-growing market

· Proven skills and experience with longer sales cycles to Government and following rigid procurement processes

· Proven skills and experience in B2B selling processes

· Experience from professional laundry, food and/or beverage is preferable.

• Up to $13,000
• World-Class Consultant
• Data Centre experience

• Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes
• Surveys, tests, carries out dilapidation reports on existing electrical/mechanical installations
• Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements
• Day to day decision making on project progress and direct liaison with and provides advice to client
• Represents Company at technical meetings with customers, professional teams and contractors teams
• Ensures engineering calculations and drawings meet required robust industry and legal standards
• Leads on the coordination of engineering services
• Takes a holistic view in the selection and application of engineering concepts and solutions

Job Requirements

• BSc/BEng or degree in appropriate engineering discipline or have sufficient equivalent experience
• MCIBSE/MIEE or HNC/HND plus appropriate experience or equivalent
• Working towards Chartered Eng status
• Significant experience of specification design for several building types
• Sound knowledge of key Health and Safety issues and legislation
• Knowledge of MS Office applications word, excel etc
• Ability to use IT based calculation and spreadsheet software
• Good understanding of BS standards/ UK Regulations/Codes
• Ability to prioritise own workload
• Ability to work to deadlines
• Managerial skills
• Presentation skills

OTHER INFORMATION:

• Salary: Up to $13,000 / Negotiable (Salary will commensurate according to experience & qualifications).

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Ashwin Vivek Vinod (EA Personnel Reg. No.: R22111690) (BEP) by clicking the ‘Apply link’ or call your friendly Consultant, Ashwin Vivek Vinod, at 6590 9957 or 9178 0355 for a confidential discussion.

Please click APPLY NOW button to submit your application

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt-out by unsubscribing in the mailer. You may refer to and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Negotiation and activation leadership

• Work with the team lead on the negotiation strategy and go to market philosophy for the individual client
• Co-Lead annual client specific negotiations to ensure best outcome in line with or better than market / PMX benchmarking, delivering on client investment KPIs
• Ensure consistency of activation process and product across all markets
• Help drive market leading reputation for excellence for the Groupes activation capabilities, media partner relationships and value creation
• Uncover new and enhance existing JBPs for the client, including integration of Groupe strategic benefits to drive impact and a competitive advantage for the client
• Ongoing value tracking and consistent management of client KPIs, for internal and external merchandising

Client leadership

• Develop and maintain senior client contact including procurement lead
• Ensure that all client investment KPIs are exceeded
• Ensure media auditing processes are managed by the teams and attend client audit meetings
• Proactively support Client leads to manage client related activation issues when required

Internal & external relationship management

• Maintain productive working relationships and regular contact with senior media owners
• Escalation point where necessary to ensure issues are resolved in a fair and objective manner
• Work closely with Team Lead to support efficient and effective team structure and operations, and client satisfaction (indicated by client survey results) is consistently high
• Contribute and drive an investment community on the client that delivers learnings, best in market opportunities and a performance led culture
• Drive a Publicis POV and leadership on key industry topics
• Ensure that the agency’s PMX Media Partner targets are being tracked and met by client and team
• Ensure that the team are using PMX's best practice briefing and negotiation process to ensure best outcomes can be achieved for both our clients and the agency

Job Requirements:

• 12+ years experience in media
• Expert across the following Office platforms: Word, PowerPoint and Excel
• Expert on media investment tools
• Possess market and industry knowledge – historical and current
• Possess strong financial management skills and business acumen
• Confident and engaging interpersonal, presentation and communication skills, able to guide and influence senior stakeholders.
• A strong leader that is inspiring, collaborative and enjoys mentoring, motivating and developing their team

A master negotiator, able to resolve any issues in a fair and objective manner, drive maximum meaningful value for our clients whilst nurturing long-term, sustainable relationships with our media partners.

About audax

audax means courage. To have the courage to change the banking scene, eliminating constraints caused by existing legacy infrastructure. Our mission is to empower banks and financial institutions to scale and modernise at speed, reaching new customers without breaking the bank.

We began our journey supplying services to and powering Standard Chartered’s white-label plug and play Banking-as-a-Service (BaaS) solution, Standard Chartered nexus, through our technology capabilities. At audax, we seek go-getters who are hungry for growth and can bring fresh perspectives.

Website

https://www.audax.io

What you will be doing:

The Sales Director (Singapore) plays a critical role in driving our company’s growth by formulating and executing effective sales strategies to penetrate the Thailand, Vietnam, and Philippines markets. The successful hire will be handling market development and creating new bank partnerships, ensuring the achievement of significant new revenue growth targets.

Responsibilities:

• Manage the entire sales cycle from lead generation to closing deals.
• Work closely with the Chief Commercial Officer in developing and executing a comprehensive sales plan to target and win new businesses within the banking sector.
• Identify and engage with key decision-makers and stakeholders at prospective client organisations to understand their pain points and present our compelling solutions.
• Build strong relationships with key stakeholders within target banks to drive sales and partnerships.
• Meet and exceed revenue growth targets through new bank partnerships
• Provide guidance and support to cross functional team including marketing, product development and customer success, to ensure alignment and drive customer satisfaction.
• Stay updated on industry trends, competitive landscape, and customer needs to develop creative solutions for new bank partnerships.
• Prepare and present sales forecasts, reports and progress updates to executive team and C-levels executives at target banks.
• Present our value proposition, conduct system demonstrations, manage technology workshops, and business case construction for prospective banks.
• Partner with sales engineers, professional services, and marketing teams.
• Exceed annual regional goals for software licensing and professional services contracts.

What you need to be successful in this role:

• Bachelor's Degree in Business, Finance, or a related field.
• 10+ years of Sales and Partnerships / account management in financial technology/consulting space.
• Proven track record of achieving sales targets, specifically in the banking as a service space.
• Existing strong relationships within the banking industry in the regional Asian markets.
• Ability to work independently and as part of a bigger team (cross functions) to achieve business goals.
• Strong analytical and problem-solving skills, with a focus on driving results that are aligned with business strategies and goals.
• Excellent communication, negotiation, and relationship-building skills.
• Proficient in presentation skills, CRM software, and technically savvy.
• Demonstrates rigor, discipline, and structure in all customer engagements and internal governance.
• Deep understanding of banks and the challenges they face, including technology, regulatory, and commercial issues.
• Passionate about Financial Services and Technology.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Director of Engineering

Director of Engineering is overall in charge of maintenance operations of hotel facilities, electrical systems, kitchen equipment, emergency power system, and other related equipment in accordance with guest service, preventive maintenance and energy conservation standards and programs.

As a Director of Engineering, we rely on you to:

• Manages departmental operations expenses and prepare for annual budget & Capex,
• Ensure hotel ‘s facilities are MEP system in good working condition to support daily operation,
• Establish andimplement preventive maintenance program to achieve higher reliability and serviceability of hotel facilities,
• Plan and implement projects to improve plantefficiencyand reduce other operating & maintenance costs,
• Ensures systematic and cost-effective process ofoperating, maintaining,and upgrading ofassets,
• Identifies hazards& potential safetyconcerns and be accountable for Fire Life Safety in hotel,
• Ensures compliance with international standards and local authority requirement,
• To conduct training programs for team members in accordance with the requirement of Engineering Services Manual and Fire Life Safety Manual,
• Conduct Engineering and Fire Life Safety audits
• Perform other duties and responsibilities as outlined in the Engineering Services Manual and Fire Life Safety Manual or as directed by General Manager

We are looking for someone who:

• Degree in Engineering or relevant
• Minimum of five (5) years with advanced knowledge of building management/engineering experience in hospitality industry
• Hands on experience in hotel operations, repair and maintenance;
• Strong understanding of building life safety system and energy management systems.
• Strong Leadership qualities
• High levels of flexibility, adaptability to changes

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Summary:

We are seeking a proactive and results-driven Director for Commercialization and Enablement in the Products departmentto deliver the commercialization strategies for TerraPay’s products globally. You will need to ensure they are positioned effectively, and support the adoption across clients, working with other teams such as Business Development, Marketing, Customer Success teams. This role also involves supporting sales enablement strategies, developing tools and materials to support the sales team, and ensuring product success in the market. The Director will be tasked with driving the development of a range of content, including white papers, case studies, and sales content, to strengthen TerraPay's market position.The Director will report to the VP for Product Management and Commercialization.

Key Responsibilities:

• Commercialization Execution:
  Responsible for the delivery of product commercialization strategies, ensuring alignment with GTM plans and market needs. Oversee the launch of new products and the expansion of existing products into new regions with relevant stakeholders.

• Sales Enablement:
  Develop and implement sales enablement materials such as product presentations, case studies, competitive analysis, and training tools for the sales team in collaboration with various internal stakeholders. Ensure teams are equipped with the latest product insights, competitive positioning, and value propositions to support effective commercialization efforts via the Sales team in their engagement with clients.

• White Papers and Thought Leadership:
  Oversee the creation of thought leadership content, including white papers, industry reports, and detailed case studies that highlight the value of TerraPay’s products. Ensure these materials resonate with B2B partners and potential clients.

• Market Positioning & Messaging:
  Collaborate with marketing and product teams to refine product messaging, ensuring it is compelling and aligns with market needs and customer pain points.

• Cross-functional Collaboration:

Partner with sales, marketing, operations, and legal to manage product rollout and commercialization requirements, ensuring all teams are aligned on messaging, positioning, and customer engagement strategies. Facilitate cross-functional meetings to address potential issues and ensure smooth coordination.

Qualifications:

• ~8-12 years for Assoc Director, ~10-15 years of experience for Director of experience in product management, GTM strategy, commercialization, sales enablement, or B2B marketing roles within financial services or technology industries. The level of the successful candidate will be determined based on the relevant experience in commercialising and enabling payment capabilities and demonstrates ability to influence and navigate stakeholders to achieve positive outcomes.
• Strong communication and storytelling skills, with experience in developing white papers, case studies, competitive analysis, and other thought leadership content.
• Proven track record in driving product adoption and market success.
• Experience in B2B environments, working with aggregators, distributors, and partners.
• Ability to translate complex product features into clear, customer-focused value propositions.
• Strong strategic thinking, analytical skills, and ability to drive cross-functional alignment.
• Bachelor's degree in Business, Marketing, or related field; MBA preferred.

What We Offer:

• A dynamic, growth-focused environment in a leading fintech company.
• Competitive compensation and benefits package.
• Opportunity to make a significant impact and drive operational excellence at a global scale.

Interview rounds & assessments:

• Table for Two:
  A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

• Beyond the Bio:
  A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

• Manager Meetup:
  A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

• Let’s Collab:
  A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)

• Meet Minds:
  A cultural fit round that includes an overview of the company’s core values and long-term plans.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

Stay connected with TerraPay on LinkedIn.  

We are seeking an experienced Director, Financial Systems to lead our product development and management efforts in the crypto payment solutions space. This role will be responsible for defining product strategy, designing, and delivering innovative acquiring solutions to meet the needs of global customers.

Key Responsibilities

• Product Strategy: Develop and drive the product roadmap for crypto payment solutions aligned with business objectives.
• Market Analysis: Identify market trends, customer needs, and competitive dynamics to drive product innovation and optimization.
• Cross-Functional Collaboration: Work closely with technology, sales, operations, compliance, and risk management teams to ensure successful product delivery and market launch.
• Regulatory Compliance: Ensure the product meets regulatory and compliance requirements in various markets.
• Customer Experience: Enhance user experience by ensuring a secure, seamless, and efficient payment process.

Requirements

• Education: Bachelor’s degree or above in Finance, Computer Science, Marketing, or related fields preferred.
• Experience: Over 5 years of product management experience in payments, acquiring, or fintech industries; experience in crypto or blockchain is a plus.
• Market Insight: Deep understanding of the crypto payment industry with the ability to identify market opportunities and develop product strategies.
• Communication Skills: Excellent communication and presentation skills in both Chinese and English, capable of effective collaboration with global teams and clients.
• Project Management: Strong project management skills with the ability to drive multiple projects in a fast-paced environment.

Preferred Qualifications

• Familiarity with smart contracts, blockchain technology, and payment gateway solutions.
• Experience in expanding into international markets.

JOB SUMMARY

• Develop strategic overview including planning and pull-through of all Luxury Brand management & marketing initiatives and programs relevant to APEC continent. Luxury Brands for this position refer to Reserve, The Ritz-Carlton, St. Regis and JW Marriott brands.
• Partner with respective Luxury Brand Leaders at global headquarters, continent and regional/area Luxury resources and/or cross functional discipline - subject matter experts to deliver exceptional on-brand execution to sustain and elevate Marriott’s leading edge as the Luxury Brand Operator in APEC
• Partners with the respective global and continent brand teams to align consumer-facing messaging and drive brand reputation.
• Partners with the respective global, continent, regional/area marketing teams to localize the expression of the brands with full funnel efforts, not limited to PR, advertising, communications, etc. in the respective markets of APEC.
• Partner with the respective global brand teams to align on Luxury Brand proof-points and drive brand awareness / reputation in APEC
• Deliver a strategic Brand plan and integration for Luxury openings (in some instances; conversion hotels) will be a key focus.
• Consistently ensure all Brand activities consider the affiliation of our award-winning Luxury Brands to Marriott Bonvoy travel program.
• Partner with, not limited to, Loyalty, DDO, F&B, GDAP, Feasibility and Development teams to drive stronger understanding and knowledge of what each luxury brand represents, and ultimately increase Brand equity.
• Ensure delivery of efficient and effective media plans to boost the Brand awareness and lift reputation in the long term.
• Work with regional, area and hotel operations teams to ensure exceptional delivery of guest experience that creates consistent Brand preference, market share and topline performance.
• Works with area marketing teams to develop effective continent and country/market level marketing programs that continuously drive brand awareness, preference, market share and topline performance
• Understand and activate relevant Brand Partnerships that enhance Brand Positioning, resulting in stronger Brand equity.
• Owner and Approver of Brand photography, contents and assets in continent.
• Acts as the Brand Leader and coordinates on-brand solutions with key stakeholders

SCOPE
Responsible for the management & marketing of the luxury brands; as determined by the VP:

• Luxury brands APEC
• Key project facilitation and integration across APEC
• Liaison between global, continent and regional operations, as well as Brand marketing teams
• Luxury openings

CANDIDATE PROFILE
Education and Experience

• Hotel operations experience is strongly preferred.
• Prior Luxury brand management experience and marketing knowledge is an advantage.
• Eight or more years of management experience, supervising and mentoring staff; international work experience strongly preferred.
• Languages: Proficiency in English and Chinese
• Knowledge of collaboration efforts with global brand management team is preferred
• Experience with establishing and managing budgets.
• Experience in managing and directing strategic partners / agencies / vendors. Demonstrated relationship marketing skills a must.
• Experience in partnering efforts with global brand management and marketing teams is strongly preferred.
• Good presentation and communication skills
• Proven ability to lead and work with cross-functional teams in support of specific business priorities.
• Demonstrated ability to take complex projects and efforts from conception to successful execution.
• Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements.
• Ability to simultaneously manage multiple projects.
• Experience working with associates/ vendors/ customers in remote locations and international markets (multiple time zones).
• Strong team player and ability to foster relationships and collaborate across disciplines

CORE WORK ACTIVITIES
Managing Projects and Priorities

• Collaborate with Senior Director - Brand Marketing, to develop a robust full-year marketing plan that prioritizes Brand presence and accomplish desired outcomes for the luxury brands. Ensure alignment with VP-Brand and Global Brand Leaders.
• Provides direction and assistance to other team members regarding MILUX projects to ensure timely completion of assignments.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Thinks creatively and practically to develop, plan, and implement new Brand programming or initiatives.
• Understand and able to deliver strategic reporting and presentations, etc. as requested.
• Provides recommendations to improve the effectiveness of processes or programs.
• Understands and meets the needs of key stakeholders.
• Supports achievement of performance goals, budget goals, team goals, etc.

Brand Strategy & Planning

• Partners with key stakeholders on key openings and focus hotels within the Luxury brand portfolio
• Educates/communicates on brand strategy, positioning, voice, strategic pillars and competitive environment.
• Educates/communicates consumer insights
• Co-lead strategic Brand partnerships through criteria rating to deliver desired outcomes.
• Acts as the advocate of the Luxury brands in continent.

Brand Performance & Development

• Pulls through global brand strategies while ensuring alignment to APEC and market specific objectives
• Responsible for the effective pull-through and localization of new brand management, marketing or partnerships initiatives in APEC
• Partners with VP Marketing, Brand Management and AVPs and area teams to ensure owner community and other key stakeholders are well informed with regular brand & marketing updates.
• Constantly monitor brand performance and develop appropriate actions with the relevant cross function teams to achieve the brand and continent objectives

Operations & Culture

• Responsible to communicate regular brand updates and Brand education to the field and hotels.
• Work closely with properties and regional/area operations to ensure on-brand implementation of brand operating standards, procedures, and brand programs.
• Manage luxury onboarding processes and calendar for General Managers and key stakeholders.
• Provide opening brand support for all new hotels prior to countdown, coordinates with Regional/Area Directors of Operations and Marketing to ensure all branded elements of luxury openings, opening countdown, Consumer Ops support etc. are executed on brand.
• Provide guidance to hotel opening teams to ensure branded critical path document for openings and conversions are developed and maintained.
• Manage the process and planning for off-strategy (focus) hotels as designated by the global and continent Brand VP

Style & Design

• Partner with GDAP lead to ensure brand strategy is executed in design for new builds, conversions and renovations projects.
• Partner with Brand Activation and Standards team, DDO team, F&B team to deliver on-brand Guestroom, F&B, Spa, M+E experiences.
• Provides guidance on design related aspects of experience programming (sensory experience elements, look books) and engage with Regional operations team and hotels to execute flawlessly.

Marketing & PR

• Is responsible for developing and executing effective brand marketing programs that achieve/surpass brand and continent performance goals.
• Is responsible for executing customer-facing brand communications, not limited to brand-voice copywriting, use of the various assets and materials to ensure on-brand communication style.
• Partners with the APEC PR/Communications team and the area/field marketing teams to develop and execute buzz for the lxuury brands in Asia Pacific.
• Is responsible for developing/ nurturing brand partnerships that provide brand equity benefits and enhance the guest experience.

Sales

• Partners with the Continent Sales Teams as appropriate to ensure a coordinated brand and Sales approach for all brands
• Partners with B2B teams in developing best practice luxury brand consumer events
• Ensures priorities are aligned with the brands’ goals. Protects and strengthens the brands’ competitive advantage by advocating for customer needs and preferences and supporting sound business decision-making for the brand.
• Provide relevant and up-to-date brand information and education to ensure effective sales strategies and customer interaction

Growth & Development

• In conjunction with the VP Brand, partners with Development as needed to support them in immersing prospective new owners into the brand, its strategies and positioning.
• Works with Development Marketing team to produce toolkits and resources, conducts owner brand immersions and site visits to support development in securing on-strategy projects for the brand.

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  ∘ Creative Expression-The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
  ∘ Brand Management-The ability to generate marketing strategies that create brand recognition and differentiation and ultimately have a positive impact on customer relationships and business profitability.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Description:

· Strategic Planning: Develop IT strategies that align with the company's business objectives.

· Operational Support: Ensure continuous support for all operational and business applications.

· Policy Implementation: Create, enhance, and implement IT and OT policies, procedures, and processes based on industry best practices.

· Disaster Recovery: Develop and operationalize the IT and OT Disaster Recovery Plan and Incident Response Plan within the Business Continuity Plan.

· Cybersecurity: Implement robust cybersecurity measures to protect the company from potential threats and attacks.

· Remote Work Systems: Establish systems to facilitate an efficient remote work environment across the company.

· Team Development: Develop IT human resources, set performance targets, and conduct appraisals to enhance skills and performance.

· Stakeholder Collaboration: Work closely with senior management, the board of directors, authorities, and vendors.

· Technological Advancement: Stay updated on technological trends and recommend new technologies to improve efficiency and effectiveness.

· Budget Management: Develop and manage the IT and OT budget to ensure cost-effectiveness and efficiency.

· Cost Monitoring: Monitor expenses and identify opportunities for cost savings.

Requirements:

· At least 5-7 years of experience in the software industry, with at least 3 years in a senior management or leadership role.

· Degree in Computer Science, Information Technology, or related field. Project management certifications (PMI, Agile, Scrum) are a plus.

· Strong leadership capabilities with a proven track record of managing diverse teams and motivating staff.

· Solid experience managing software development projects, including time, budget, and resource management.

· Strong understanding of modern software technologies and development methodologies like Agile, Scrum, DevOps, etc.

· Ability to think strategically and analyze market trends, identifying new business opportunities and product improvements.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

EA Licence No: 99C4599

Company Registration Number: 199601303W

Key Responsibilities

1. Basic work ethic :

Encourages reginal subsidiary’s members to comply with company’s ethical management transparently according to principle and standards with competition fairly

2. Detailed performance tasks :

Makes annual plans, fulfills internal audit and reports the result to top management and relevant department; making short term, midterm and long term audit plan with regard to each subsidiary; preparing detailed audit schedule with data; implementing audit process; discussing findings with auditees; recommending new policies and procedures; reporting final audit result, taking the corrective action plan from subsidiary; following up the completion

3. Minimize company risk and protect assets :

Defines vulnerable or gray business area of each subsidiary to minimize business risk and protect company’s assets.

4. Utilization and analysis of IT systems :

Explores and analyzes data proactively from internal IT system for each subsidiary in order to prevent entering wrong data such as delay, omission, double or wrong evidence entry

5. Audit knowledge and insight :

Supports Headquarters’ audit team conducting regular subsidiary audit and offers the guidelines and knowledgeable answers with regard to subsidiary’s queries in a timely manner

6. Ability to manage organizational operations and coach department members :

Manages and coaches subsidiary’s audit team with regard to audit skill, data mining, data analysis, issue finding and solution recommendation, especially focusing on preventing recurring issues in each subsidiary

Requirements

1. Educational Background:

Bachelor's or master's degree in business administration

2. Experience:

• Minimum 20 years of experience in corporate audit and management and financial management tasks
• At least 10 years of working for a large company
• At least 5 years of working in the overseas subsidiary of a large company

3. Skills & Competencies:

• Ability to work independently and effectively with various people and good communication skills
• Strong planning and audit skills
• Strong coordination, interpersonal, and problem-solving skills
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• A fast learner and a team player
• No issue on traveling to Asia countries