· CyberSecurity sales engagement (in presales, business development and account management) track record in the Telecommunications or IT industry

· Sales management experience in ICT is preferred

· Proficient in 3 or more of the following technologies/technology vendors/Solutions like Palo Alto, Trend Micro, Checkpoint, Mcafee, RSA, Symantec, Fortinet, Cisco, CASB, IAM, APT, SIEM

· Experienced in selling Managed Security Services

· Ensure revenue, order book and margin dollar targets for the team are met

· Conduct sales forecasts, demand generation and deal strategy development.

· Proper planning, monitoring and accurate forecasts on Revenue and Order Book

· Responsible for coaching, performance management, and career development of the team.

· Engage effectively with all levels across a customer’s organisation to include all C-level executives, negotiate with customers’ executives and lead the team to effectively close large and complex business deals

· Interact with internal departments and external partners to develop and implement strategies, plans and business models

· Ensure excellent Customer Satisfaction levels with every Customer engagement

JOB SUMMARY

• This role could be based in Singapore, Hong Kong and UAE. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• A senior-level product manager and leader who’s experienced in turning ideas into seamless and intuitive product experiences. You are well-versed in planning, designing, scaling, and commercialising products and know how to test, validate, and optimize through the product life cycle. Products need to be designed with a client focus and with strong business acumen to prioritize and deliver against competing asks. You will influence and inspire indirect teams to deliver positive outcomes with executional excellence. If you are a creative problem solver, love tackling complex challenges and building things from 0 to 1 and beyond, this role is for you.
• The role includes product management, governance, and product commercialization activities to support the Digital Assets goals of the business and build readiness for scale. The person will also be a “go-to” contact for education, thought leadership, and Digital Assets related product knowledge.

RESPONSIBILITIES

Strategy

• You will support the commercialization and development of innovative blockchain and digital asset solutions that have strategic fit and value to the Bank’s clients

Business

• You will identify opportunities through client conversations, demand from other business lines and your understanding of market trends to determine what will be the most impactful products and features we should be building. You will do so by instilling customer-centric discovery and design methods, implementing strategic experimentation and garnering stakeholder buy-in
• You will be responsible for leading the product work for one or more of our key strategic initiatives by driving strategy, tactics, and delivery timelines. You will drive the end-to-end product development from opportunity assessment, ideation, validation, and delivery to ongoing optimization.

Processes

• Use modern productivity tools such as ADO, Teams, Slack, Trello, Mural, Jira,
• Confluence
• You will influence the tech stack, data model, APIs, platform, and system architecture, while determining when best to build, buy or borrow new technologies and 3rd party integrations

People & Talent

• You will influence, inspire and collaborate closely with cross-functional teams (e.g. technology, compliance, operations, marketing, legal, etc.) and other business stakeholders to establish a shared vision for Digital Assets products.

Risk Management

• You are resourceful and results oriented. You find a way to get things done without sacrificing quality and integrity.

Governance

• You will ensure all governance requirements are understood and met during the product development lifecycle, including but not limited to on-boarding 3rd parties, co-ordinating Consolidated Risk Assessments, managing prioritization for tech teams and ensuring adequate testing is completed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Businesses across CIB – specifically TB Cash, FM FSS, Digital Assets CoE
• Compliance – Product and CIB Platform and Partnerships, Financial Crime and Surveillance Operations
• Legal - Product and CIB Platform and Partnerships
• Technology – Primarily DLT Technology Hive, but other product technology as well
• Vendor and Third Party Partners

Our Ideal candidate

• Strong blockchain/web3 product management experience while being familiar in related business areas such as custody, trading, payments
• 10 years of experience working in financial services and/or enterprise fintech in a product development role ideally dealing with emerging technologies.
• Track record of building and bringing Digital Asset solutions to market that deliver measurable impact for the customer and the business
• Capable of dissecting and understanding complex problems, simplifying them into clear hypotheses and developing executable solutions
• Understand technology trends in Digital and provide insight & analysis to the implications to Digital product and channel partner
• Highly organized, analytical, data-obsessed and process driven
• Highly effective communicator who can work with multi-jurisdictional, cross-functional, geographically dispersed teams
• Certifications - Relevant technology or crypto/blockchain certifications

Role Specific Technical Competencies

• Strong blockchain/web3 product management experience while being familiar in related
• Experience working in financial services and/or enterprise fintech in a product development role ideally dealing with emerging technologies.
• ADO, Teams, Slack, Trello, Mural, Jira, Confluence
• Process Management
• Business Writing & Communication
• Presentation and PowerPoint skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Opportunity

The Chandler Institute of Governance (CIG) is looking for a Director (Government Projects) to lead and ensure successful delivery of the Institute’s global portfolio of technical projects, while developing and growing strategic partnerships with government partners and key stakeholders.

The right candidate will have notable qualifications and experience in public policy and government administration, consultancy, team leadership, project management and delivery, stakeholder engagement and international partnerships.

Key Responsibilities

• Work with the Chief Executive Officer, the Government Projects team and CIG Regional Offices to scope, design, lead and successfully deliver technical projects in partnership with government agencies
• Work with governance and public administration experts in CIG’s Faculty and Expert Network to design, validate and implement practical tools to improve public sector governance (these tools will be deployed during project work)
• Proactively propose and implement initiatives (e.g. MOUs and engagement platforms) to develop and expand expert communities of practice, to support CIG’s technical projects

Experience and Qualifications

• Graduate and postgraduate qualifications from reputable institutions in areas such as political science, comparative politics, economics and/or law
• At least 4 years’ progressive experience in government and public policy
• At least 4 years’ progressive experience in consulting or advisory work
• Good track record of effective and empathetic team leadership and staff development
• Good track record of successful management of a multi-country portfolio of concurrent projects
• Good track record of project design, management and delivery to a high standard of quality

Skills and Aptitudes

The successful candidate will excel in:

• Planning, anticipating, strategizing and initiating, without detailed instructions
• Meeting and delivering presentations to clients, and addressing client requirements
• Designing and scoping projects, timelines and deliverables
• Adapting and innovating under conditions of uncertainty and rapid change
• Understanding government, public policy and public service delivery
• Engagement and management of senior stakeholders (e.g. senior government managers, heads of NGOs and international organisations)
• Oral and written communication in English

Advantages

• Love for international travel
• Familiarity in leading and coordinating cross-border, multi-cultural teams across time zones
• Familiarity in working in countries other than Singapore
• Written and spoken proficiency in languages other than English

LiT Strategy is a boutique strategy consulting firm specializing in providing consulting services to SMEs. We provide SMEs with quality business advisory services to help seize business opportunities and outperform their competitors.

We are looking for a candidate with 4 - 6 years of experience within the Consulting industry to join our team as an Associate Project Director. This is a full-time position and is available in Singapore and within ASEAN.

Primary Roles & Responsibilities:

1. Lead and manage delivery of assigned projects
2. Support engagement teams to develop business strategies and business plans for existing/new businesses
3. Liaise with clients (Up to C-Suite) to identify areas of improvements and provide recommendations for growth
4. Present results to the client's management team and implement recommendations incollaboration with the client's team members
5. Perform data analysis, formulate and test hypotheses, and develop financial models to quantify the feasibility of recommendations
6. Prepare proposals for prospective clients

The Ideal Candidate Should:

1. Be a graduate from Business, Finance, Accounting, Economics or other related majors
2. Possess 3 to 5 years of experience in Consulting within Singapore or the ASEAN region
3. Possess good communication, analytical and problem-solving skills with strong skills in Microsoft PowerPoint and Microsoft Excel
4. Be proficient in spoken and written English. Proficiency in one or more of the ASEAN languages is an advantage but not compulsory

Job Location: Singapore / ASEAN

We offer a competitive bonus incentive programme for top-performing candidates.

Being a boutique, there is an expectation that the job scope will be over and above what is described, and we are all expected to be hands-on. Our consultants can expect to have first-hand experience working with the founders and clients directly.

If you are interested to join our team, please email your resume to [email protected]. Please indicate “Associate Project Director” in the email subject.

Due to the high volume of applicants, kindly note that only shortlisted candidates will be contacted.

Role:

• Lead on all Mechanical or Electrical related matters (team & projects)
• Preferably able to perform role as to manage clientele and business development
• Any other areas where candidate can contribute
• Lead a team

Requirements:

• Preferably Professional Engineer (Electrical); LEW(Grade 9) or Professional Engineer (Mechanical)
• More than 8 years of working experiences, preferably in M&E Consultancy firm.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Working primarily with Aon Strategy and Technology Group (“Aon STG”) colleagues you will identify management consulting implementation opportunities across insurers and reinsurers. You will be for directing and managing large scale implementation projects incorporating management consulting and technology elements. Wider opportunities to engage our clients with (for example) Human Capital and Reinsurance solutions will also be part of the role.

You will be reporting to the regional CEO of STG (APAC) and will work closely with the regional STG Technology sales teams as well as Reinsurance Solutions.

There will also be significant opportunity to work with clients at their locations as and when required/preferred.

You will be able to shape your working day as you deem appropriate to ensure we deliver maximum value to clients and develop colleagues and the Aon Consulting brand.

It is expected that a typical day will involve

• liaising with existing and potential clients;
• developing your internal network, (which will also identify further client opportunities);
• overseeing the development and delivery of large-scale client engagements; and
• working closely with other STG colleagues across all regions

How this opportunity is different

The role holder will be responsible for further developing Aon’s Consulting presence in the APAC region and delivery of large-scale client transformation programs. This will include delivery of key projects as well as building trusted relationships with our clients.

Role requirements will include identifying key take to market propositions from a Life Consulting perspective as well as working with the Head of Life Consulting (APAC) and other senior Aon colleagues to identify opportunities to Deliver Aon United (“DAU”) to our clients to allow them to make better decisions.

Skills and experience that will lead to success

• Insurance consulting background with 12 to 15 years of relevant experience
• Significant experience in “building a market” and engaging clients
• An accounting or actuarial qualification would be an advantage
• Experience in developing propositions and building a “take to market” strategy for their teams and wider colleagues
• Strong people leadership and stakeholder management skills
• A pragmatist with excellent written and oral communication skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Role:

• Lead on all Mechanical or Electrical related matters (team & projects)
• Preferably able to perform role as to manage clientele and business development
• Any other areas where candidate can contribute
• Lead a team

Requirements:

• Preferably Professional Engineer (Electrical); LEW(Grade 9) or Professional Engineer (Mechanical)
• More than 8 years of working experiences, preferably in M&E Consultancy firm.

Make a meaningful difference to patients around the world. At Edwards Lifesciences facilities around the world, our Manufacturing teams create the tools, technologies, and devices that transform patients’ lives. As part of our sewing, assembly, delivery, and distribution teams, your attention to detail and commitment to continuous improvement will help us turn innovative ideas into reality. Your purpose-driven work will help leave lasting and positive impacts on patient lives.

How you will make an impact:
• Direct team members and manufacturing activities with overall responsibility of developing systems, planning, staffing, budgeting, managing expense priorities, recommending and implementing changes to methods through several department managers. Drive manufacturing culture, engage staff morale, and ensure employees' safety
• Develop a robust talent development and succession planning in alignment with functional growth strategies across the manufacturing organization
• Collaborate with network leadership to develop operational strategy. Partner with cross-functional groups/resources to achieve tactical execution of business objectives
• Set and lead the implementation of strategic processes that align with key business strategies
• Oversee the implementation of multiple strategic manufacturing project portfolios activities (e.g., BEx initiatives and plant projects) including prioritizing and selecting appropriate projects. Lead in identifying risk, developing complex mitigation strategies, alternative solutions, resolving issues, etc. in collaboration with cross functional groups
• Identify and lead efforts to optimize business processes, define and implement core competencies, by assessing business needs and developing, proposing and implementing solution options
• Collaborate and align with other plant leadership in driving standardized manufacturing operations programs
• Responsible for meeting operational performance and strategic objectives (e.g., finance, absorption, manufacturing cost, quality, safety, environmental compliance, MPS targets, capacity)
• Responsible for site operators technical training team in collaboration with COE
• Drive a value stream mindset and culture of continuous improvement based on lean and Six Sigma principles and EW Production System (EPS)
• Other incidental duties

What you'll need (Required):
Bachelor's Degree in in related field skill levels exceeding the requirements of the Senior Manager Required and
Demonstrated track record in operations management Required
Experience working in a regulated industry Preferred

What else we look for (Preferred):
• Proven successful project management leadership skills
• Proficient in Microsoft Office Suite, including advanced Excel and manufacturing systems
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Expert understanding of manufacturing procedures while looking beyond existing methodologies and own discipline to define and resolve complex problems
• Expert understanding of related aspects of manufacturing processes and/or systems
• Expert knowledge of financial acumen as it relates to manufacturing
• Demonstrated ability to direct teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of manufacturing to the business
• Serve as core partner to senior leaders in Business Units, Functional Groups, Regions and IT
• Strict attention to detail
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
• Knowledge of Lean Manufacturing concepts and Six Sigma
• Interacts with senior management, and others concerning matters of significance to the company
• Conduct business and technical briefings for senior and top management and for external representatives
• Regularly interacts with executives and/or major customers; interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
• Dedicated to quality client service and pro-active and responsive to client needs.
• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
• Provide leadership and direction to large cross-functional teams to successfully implement global enterprise systems and related solutions
• Develop relationships and leverage them to influence change
• Support and solicit input from team members at all levels within the organization
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

At Infosys Compaz (iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure, and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Responsibilities

We are looking for a high-performing & dynamic Sales Director managing & delivering revenue growth. The successful candidate will be a hands-on hunter, win new logos, large multi-year deals.

As Sales Director, responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve the financial targets annually. Sales head duties will include growing a hungry Sales team, achieving annual targets, building relationships, and growing the company. Initially the geographical focus will be Singapore and then expand to Southeast Asia.

• Build a strong pipeline of large deals, drive them to win – mostly new clients
• Consultative Engagement with CXOs of target clients
• Oversee a team of Sales leaders and get the best outcome in terms of winning large deals, managing CXO relationships and have customer stickiness
• Work with internal solution, delivery teams in driving deals across the sales cycle – qualification, proposal, working with partners, client presentation, pricing, contract negotiation
• Understand Infosys Compaz solutions and services
• Provide appropriate solutions to the clients in order to boost top-line revenue growth, customer acquisition and profitability.
• Develop and expand a portfolio of clients
• Achieve agreed upon sales targets and outcomes within schedule.
• Present, promote and sell services using “solid sales plans” to existing and prospective customers
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Effectively communicate the value proposition through proposals and presentations

Requirements

• Degree holder
• At least 12 years of professional sales experience with Strategic Accounts within Singapore and Southeast Asia
• Previous experiences gained from IT systems integration, managed services or software and services companies
• Demonstrated success in solutions selling, as opposed to transactional goods and services, and meeting or exceeding targets to drive deals >SGD 50 million
• Possess existing C-level relationships that can be leveraged upon to open new accounts
• Able to communicate, present and influence all levels of organisation including to Executive and C-level
• Able to drive the sales process from Plan to Close
• Excellent listening, negotiation and presentation skills

Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Position Overview

The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.

Key Responsibilities

1. Strategic Leadership

• Create and implement strategies for Client Management aligned with company goals.
  Promote collaboration across teams to ensure excellent service and client satisfaction.

2. Sub-Function Oversight

• Oversee new client onboarding for smooth integration and proactive engagement.
• Ensure operational excellence for key accounts through KPI monitoring and process improvements.
• Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
• Manage documentation processes for accuracy, compliance, and efficiency.

3. Client Relationship Management

• Build and maintain strong partnerships with strategic clients.
• Handle escalations effectively to maintain trust and satisfaction.

4. Operational Excellence

• Track performance metrics to drive continuous improvement and meet client needs.
• Innovate and optimize processes to stay competitive.

5. Team Leadership & Development

• Lead and mentor a collaborative, high-performing team.
• Provide training to align team skills with organizational goals.

6. Financial and Business Growth

• Manage budgets effectively to maximize impact.
• Boost client retention and revenue through exceptional service and value delivery.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
• 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
• Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with air freight documentation processes and regulatory compliance.
• Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
• Proficiency in data analysis, performance metrics, and process optimization.
  

This position is responsible for advising and maintaining client relationships in the marketing function.

How you can add value:

• Develops and maintains client relationships

• Responsible for achieving annual revenue targets and objectives

• Trusted advisor who succeeds in maintaining a group of dedicated clients

• Builds market share; able to enhance client asset size over time

• Fully competent in advising clients on investment products and services

• Actively involved in new business development; able to anticipate and capitalize on business opportunities

• Keeps up to date with products and services; may give input for new product development

• Starts to build networks with other businesses within the company and 3rd parties

• Supervises and monitors delegated tasks for quality assurance to meet client servicing Needs

What you bring:

• Looking at various positions and we are open to any relevant experience (private bank, external asset management firm or family office)

• Financial literacy

• Incumbent should have high entrepreneurial approach, and be revenue driven. Extensive market knowledge and knows the AM & hedge fund business; Bachelor’s degree

• 2-5 years of relevant experience within financial industry and/or MAS regulated company is desirable.

• Strong business acumen, problem-solving, logical thinking, analytical, digital, process improvement and communication skills

• Preferred skills in advance excel, Microsoft Power functions, data analytic, basic coding, SQL, data visualization and BI tools and Six Sigma

Writer/Director

When you join us, you work with a team of young creative professionals. We are not afraid to do things a little different from the convention. We look for passionate individuals who want to join us in making a difference.

The goal for this position is to actively contribute and add value to our video team. You will work closely with the videographers in our team to develop content that fulfils the client’s requirements and budget.

Success will be measured against the trust established within the team, together with the proactive demonstration of problem-solving skills in achieving high levels of client satisfaction.

Job Scope

• Creation of concept, script & storyboard for commercial productions
• Preparation of shoot list independently or in conjunction with videographers
• Manage the requirements of the production, such as cast, crew, location, studio, equipment, logistics and budget.
• Provide creative inputs during the post-production process
• Communicate the vision and requirements of each shot
• Guide talent during the takes on the scene requirements and emotions required
• Video filming for events & commercial productions
• Video editing and post-production using Adobe Premiere Pro
• Digital file management and other admin tasks
• If you are required to work on Saturday, Sunday & PH, off-in-lieu will be provided.

Job Requirements

• Creative and adaptable
• Proactive problem solver
• Keen interest in the media industry
• Good knowledge with Sony A7 series cameras
• Competent with lighting & audio equipment for video production & live streaming
• Strong ability to work independently and with a team
• Good knowledge in video editing software such as Premiere Pro
• Able to use initiative and common sense to find solutions to problems

Other Details

• You will start with 14 days of annual leave, and you will receive 1 annual leave day increment for every 2 years worked, up to a maximum of 18 days per year.
• You will be working in the office half the time, and out for projects during other times.
• You will work in a trust oriented environment, integrity is very important.

Job Description

We are looking to hire a Regional Sales Director to join our company. In this role, your duties will include supervising the sales and production staff to ensure targets are met, ensuring that all work is completed in line with procedures and policies, and reporting any work-related issues to senior management. You will analyze current practices and develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance.

To ensure success as Regional Sales Director, you should have excellent leadership skills, as well as the ability to identify problems and solve them quickly and efficiently. Ultimately, a top-notch RSD manager should have a strong working knowledge of management best practices and the ability to motivate and support his team.

Responsibilities:

• Organizing, planning, and managing the daily tasks and operations of the department.
• Evaluating the department performance and identifying areas of improvement.
• Regional Sales Duty
• Analyzing company processes and procedures and developing process enhancement strategies.
• Providing technical direction and professional support to department personnel.
• Ensuring that staff members comply with the policies and procedures of the division.
• Assisting with employee recruitment, as well as overseeing the onboarding process and training of new department staff members.
• Reviewing operations and reporting any issues to senior management.
• Working with the HR department to handle all inter-department disputes and conflicts.
• Investigating shortfalls, issues, and complaints in current business processes.
• Establishing norms and standards of company performance.
• Monitoring staff performance and organizational processes.
• Collaborating with other stakeholders to enhance productivity and staff satisfaction.
• Communicating ideas and opinions to other members of management.
• Training, mentoring, and guiding team members in new product development.
• Staying up-to-date with developments in management and process optimization.

Division Manager Requirements:

• A bachelor's degree in business development, product development, project management, or a similar field.
• A minimum of 5 years of experience in a management role.
• Excellent knowledge of management best practices and strong managerial skills.
• Solid communication and team working skills.
• Good conflict resolution and problem-solving skills.
• Excellent organizational and project management skills.
• The ability to navigate stressful work situations.
• Strong knowledge of Japanese culture and agricultural product preferred
• Ability to communicate in Japanese language

As a leading global media network, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly and efficiently. We consider client business needs from the start and keep consumer behaviour at the heart of everything we do.

We are compromised of the full-service media networks OMD and PHD as well as a number of specialty media communications companies.

We offer unparalleled clout in the marketplace and a depth of capabilities and experience that drive leadership and innovation in every media type. Omnicom Media Group is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 2,500 clients in more than 100 countries.

Job Summary

A contract position for 12 months.

This is a key relationship role offering specialist knowledge while providing outstanding client service and product delivery across designated accounts, on both an individual and team basis.

The Content & Partnerships Director is responsible for leading and executing client’s content and partnerships campaigns across all relevant channels from planning through to production, implementation and post-campaign reporting.

You will be an active participant in developing work that inspires, motivates, engages and creates commercial action. Always looking to challenge “mediocrity.”

Job Responsibilities

• Lead in the creation, conception, and presentation of campaign strategy and integrated content marketing campaigns.
• Build strong relationships with clients, external contacts and service providers to become a trusted partner.
• Generates creative thinking for content and partnership opportunities
• Ensures seamless implementation of campaigns and that delivery is executed to the same standard as proposed within planning recommendation
• Takes a proactive approach to defusing client problems, potential or actual, keeping the Business Lead informed and requests assistance if required.
• Analysing campaign performance and reporting back to clients on campaign results.
• An engaging, influential and supportive team member – working effectively with other team members and direct reports.
• Manages client expectations and timelines externally and internally
• Demonstrates proactivity on client campaigns/projects
• Maintains knowledge of content and partnerships environment sharing industry advances and changes
• Manages project finances to demonstrate exemplary client accounting and billing processes.

Job Skills & Qualifications

• Tertiary qualified, supplemented by 6+ years of related industry experience. Content and partnerships experience preferred.
• Strong thinker comfortable working at all levels of an organisation, who can participate in senior discussions regarding business and communications strategy
• Able to deliver broad business thinking as well as having the ability to deliver against processes and attention to detail that come with accounts of this scale
• Ability to challenge others (internal, client or creative agency) using appropriate approach and diplomacy to secure desired outcome
• Shows leadership qualities – leads by example, builds positive culture
• Confident presenter at large meetings/conferences in an articulate and clear manner
• Ability to foster agency culture and cross agency collaboration and integration
• Ability to communicate effectively in English. Mandarin speaker also preferred.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

RESPONSIBILITIES

We are looking for an experienced Centre Director to lead our Nursing Home operations, drive transformational initiatives, and enhance resident care experience. The ideal candidate will oversee strategic planning, quality improvements, and technological integration while managing stakeholder relationships and developing staff. The successful candidate will be a visionary leader who can balance operational excellence with person-centric care delivery.

Key Responsibilities:

Business Development

• Responsible for strengthening the relationships with stakeholders (e.g. MOH, AIC), community care organizations, public health institutions, grassroots organizations and the community at large

Operations

• Responsible for the operations of the Home, including meeting the KPIs set by MOH and AIC
• Ensures that services provided are in compliance with policies, service standards and applicable laws and regulations
• Ensures that the clinical and business processes are implemented according to statutory requirements and standards
• Ensures that the facility and equipment are well-maintained

Resource Management

• Ensures written job descriptions of all categories of staff are endorsed by management
• Leads and coaches staff, as well as attracts and retains qualified staff, to achieve optimal staff strength
• Facilitates staff development and competencies upgrading, in-house training, and implements new processes, where appropriate

Continuous Quality Improvement

• Implements continuous quality improvement activities with the operations, clinical and support teams
• Directs and participates in the collection and analysis of data to identify opportunities for improvement
• Analyses trends and changing needs of the residents in institutional settings

Budgets and Profitability

• Works with the Director of Finance on the development of an operating and capital budget for the Home
• Provide a budget to actual financial statements for management purposes. Prepare interim budgets as required by the Management team
• Responsible for managing resources and expenses to maintain profitability
• Provides accurate and complete information needed for the preparation of financial reports as required by law or certification, registration or accreditation status

Balanced Scorecard

• Responsible for ensuring that the Home meets targets on the Balanced Scorecard
• Responsible for ensuring that the information is reported to the Management team

You should have:

• At least a Bachelor Degree
• At least 3 years or more leadership experience in the healthcare industry

It would be great if you have:

• Excellent analytical skills
• Good interpersonal skills in relationship with residents, caregivers, physicians, and other healthcare professionals outside the organization
• Sound knowledge of community resources and long term care services

Due to rapid expansion, we are looking for more than one position to support SIMC's training in terms of developing, implementing, and overseeing training programs. The role will depend on the seniority and experience of the right candidate. This is to ensure that all training initiatives align with SIMC's mission and goals and meet the highest standards of quality and effectiveness. The role includes, but is not limited to, the following responsibilities:

Key Responsibilities:

• Stakeholder Engagement: Collaborate with internal and external stakeholders to identify training needs and opportunities for partnership.
• Develop and Implement Training Programs: Design and deliver comprehensive training programs.
• Curriculum Development: Create and update training materials, manuals, and resources to ensure they are current and relevant.
• Quality Assurance: Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Budget Management: Develop and manage the training department budget, ensuring cost-effective use of resources.
• Reporting and Documentation: Maintain accurate records of training activities, participant progress, and program outcomes. Prepare regular reports for the Executive Director and board of directors.

Qualifications:

• Education: Bachelor’s degree in education, Law, Conflict Resolution, or a related field.
• Experience: Minimum of 1 years of experience in mediation, training, or program management. The role will depend on the seniority and experience of the right candidate.
• Skills:

· Strong knowledge of mediation principles and practices.

· Excellent communication and presentation skills.

· Proven ability to design and deliver effective training programs.

· Strong organizational and project management skills.

· Ability to work collaboratively with diverse stakeholders.

· Proficiency in using training software and tools.

Director, Structural (Building Projects)

Our client is a leading multinational engineering consultancy with a strong presence in building and civil projects worldwide.

We are seeking a highly skilled and experienced Director of Structural Engineering to join our client’s dynamic Singapore team. This key leadership role involves overseeing structural engineering projects while driving business development and mentoring a team of engineers.

Key Responsibilities:

• Lead and manage structural engineering projects from conception to completion.
• Open to sign off as a Qualified Person (QP) for projects when needed, ensuring compliance with regulatory requirements.
• Drive business development initiatives to expand the firm’s client base and project portfolio.
• Coach and develop senior and junior structural engineers, fostering a culture of learning and professional growth.
• Collaborate with cross-functional teams to deliver innovative engineering solutions.

Qualifications:

• Minimum of 10 years of relevant experience in structural engineering.
• Proven track record in business development within the engineering consultancy sector.
• Experience in leading and mentoring engineering teams.
• Bachelor’s Degree in Civil/Structural Engineering from a PE-recognized universities.
• Strong communication and interpersonal skills.

Location: Central

Why Join Us? This is an excellent opportunity to lead a talented team in a prestigious engineering consultancy that values innovation and excellence. You will play a pivotal role in shaping the future of structural engineering projects while contributing to the growth of the business.

If you are a strategic thinker with a passion for engineering and leadership, we want to hear from you!

Interested candidates kindly forward your CV to [email protected] (Jiang Wenyu, Reg No: R1332558). You may email this great opportunity to someone who would be a great fit for this role.

PeopleSearch Pte Ltd

EA License No: 16S8057

Join us in building a better future!

JOB SUMMARY

This role is required to:

• Investigate Potential Inappropriate Sales (“PIS”) lodged against the Bank on investment products like bancassurance, fixed income, mutual funds, and structured notes.
• Review, investigation, engage and resolve disputes lodged with Financial Industry Disputes Resolution Centre (“FIDReC”).

RESPONSIBILITIES

• To review Client’s raised allegations on PIS, conduct investigation into allegations (review all relevant documentation, conduct interviews), and prepare investigation reports.
• To review Clients’ claims in disputes lodged with FIDReC, conduct and prepare investigation reports on PIS, Fraud or Service related complaints.
• To handle various levels of clients’ disputes, ensuring that they are dealt with in a fair and timely manner.
• Deliver professional and excellent client experience by providing accurate, relevant and timely information on our products and services.
• Investigate and review issues raised in disputes and preparing appropriate investigation reports.
• Being able to work independently and taking ownership of issues.

People & Talent

• Independent daily productivity towards meeting set targets and ensure consistency in quality of work.
• Individual responsibility to manage any escalated complaints.
• Prior banking sales, banking operations or investigation experience preferred.

Governance

• Identify opportunities and contribute suggestions for process improvement during the review of findings.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Client Experience team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Summary

The incumbent will contribute to the delivery of quality service to our clients and business partners by providing professional advisory service in the areas of insurance and liquidity planning. The incumbent needs to generate profitable client referrals to Lioner by engaging and servicing our partners and clients.

Responsibilities

• Maintain consistent engagement with clients and partners in developing robust and sustainable referral relationships
• Build up ongoing development of new client relationships to ensure a balanced referral source portfolio
• Provide professional and quality advice to clients on their liquidity planning and insurance needs
• Achieve annual target of net revenue or an amount agreed upon during the annual review
• Fulfill full compliance to our internal compliance policies as well as applicable regulatory requirements
• Submit new business documents timely and accurately
• Provide quality ongoing service to existing policyholders by conducting annual policy reviews in a timely manner
• Support other team members in client meetings, medicals and presentations

Requirements

• Bachelor’s degree or above from Finance or related discipline
• Valid MAS licence required. Candidates who are not currently licensed will need to obtain a MAS licence upon commencement of employment
• Minimum 10-15 years’ working experience in sales and/or relationship management experience preferably in the insurance or banking industry
• Proactive, self-motivated, self-disciplined with integrity and commitment to serving the clients’ need
• Strong relationship development/management, communication and presentation skills
• Demonstrated ability to multi-task and work under extreme deadlines
• Proficiency in English and Mandarin. Proficiency in Cantonese a plus

Hidden Road Partners are looking to hire Ops Trade Support with primary responsibilities in BAU Operational tasks.

The ideal candidate will have anywhere between 5-7 years of experience within trading, prime brokerage, clearing. Ideally they will come from a liquidity provider platform and understand FIX connectivity and execution flows. They should have strong product understanding of 2 or more of the following: FX, Fixed Income, Futures, Digital Assets. This candidate should also have a strong technical skillset (SQL, Looker, etc.)

Primary Accountabilities / Responsibilities

• Daily coordination with counter-parties, internal stakeholders, liquidity providers, exchanges, prime brokers, or vendors to troubleshoot and resolve open issues across both FX Prime Brokerage and Digital Asset Prime Brokerage businesses.
• Responsible for trade and position break reconciliation and resolution, facilitating counter-party collateral or asset movements, and performing daily internal controls related to Ops, Risk, or Compliance considerations
• Monitoring of counter-party limit utilization, margin thresholds, or portfolio concentration risk throughout the day for both the Digital Prime Brokerage and FX Prime Brokerage businesses. Timely investigation and action, or escalation of breaches to the Risk team is an integral part of the role.
• Onboarding responsibilities include counter-party pipeline grooming, through the static onboarding tasks required to establish trading connectivity, reporting, integration implementation, and facilitating test trades ahead of production go-live
• Onboarding with Liquidity provider and credit control platforms
• Ad Hoc project work related to internal controls, MIS reporting, automation initiatives, client-specific reporting requirements, or integration implementation.

Knowledge, Skills & Abilities

• Candidate should have an entrepreneurial spirit and be self-motivated to identify inefficiencies and work towards streamlining and automating those processes.
• Able to multi-task, work under a fast pace environment and handle high pressure well
• Must be willing to provide occasional weekend coverage to support the 24/7 operational oversight of the Digital Prime Brokerage platform
• Must have experience and knowledge of SQL and Python in the context of low code tools
• Experience within a FX Prime Brokerage or an FCM is a plus. Digital Asset product knowledge and a strong technical skillset (Python, VBA, SQL) are desired. Strong client-facing soft skills are a requirement.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Reporting to the Vice President & Managing Director of APAC Healthcare, you will be responsible for leading a high performing sales and service organization in line with corporate and regional APAC strategy. You drive the commercial operations of both direct (India-West Asia and Vietnam-Indochina) and dealer markets (Thailand, Indonesia, Philippines, Brunei) and deliver top line revenue and bottom line results. You will ensure that all elements of our commercialization efforts are aimed at creating value for the company, are commercially sound, compliant and fit with the company’s strategy, goals and objectives as well as its Vision and Values.

You will be based in Singapore and will become one of the team members of APAC Healthcare Leadership Team.

What You Will Do

• Develop and execute sales and service strategies to meet and exceed top line sales/service revenue forecasts and profitability targets. Provide detailed and accurate forecasting for the Region you are responsible for.
• Responsible and accountable for Regional P&L.
• Create an energizing, high performance sales and service culture underpinned by the STERIS values.
• Set clear targets for direct salesforce
• Lead and drive distribution markets in West Asia and South East Asia (except Singapore and Malaysia)
• Lead the team and direct offices to design and implement the overall sales and service strategy for each product and category.
• Ensure appropriate leadership and development of sales management and service team: define clear objectives, allocate resources, monitor activities, allocate fair rewards and sales incentive plans, provide developmental opportunities, develop strong employee development plans, etc.
• Establish and maintain a positive attitude, constructive communication and transparency within your team and various stakeholders.
• Create, build and maintain relationships with Key Opinion Leaders.
• Collaborate cross functionally with the BU’s, sales training, business analytics, finance and other critical functions to develop and execute strategic and operational plans.
• Manage the overall sales process and sets appropriate metrics for sales management.
• Establish and administer sales management's quotes and goals.
• Develop annual strategy plan in support of organizational strategy and objectives in light of competitive landscape and market trends.
• Monitor and incorporate knowledge of the changing healthcare landscapes in key markets.
• Effectively manage the sales function in accordance with agreed budgets, objectives and timelines.
• Align and catalyze internal functions to support the needs of the Customer.
• Ensure that all commercial activities are compliant.
• Ensure that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with STERIS values.

The Experience, Skills and Abilities Needed

• Bachelor’s Degree in any discipline. MBA is an added advantage.
• Significant sales management experience in medical device industry with adequate years of experience leading a team.
• Demonstrated success in bringing new products to market both direct sales and dealership.
• Proven management skills including the management of people, budgets and within a matrixed organization.
• Proven relationship builder with own network of key industry and Customer/Distributor stakeholders.
• Significant experience in the medical device or biotechnology industry with a natural passion for the industry and a track record of successful innovative product launches.
• Demonstrated skill in C-suite relationship building including experience negotiating with senior executives to close revenue-generating deals.
• Strong understanding of the APAC Healthcare marketplace with clinical acumen.
• Extensive travel within region of responsibility.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

We are currently looking for a Japan E2E Media Director to join us in our SK-II business. In this role, you will be responsible for establishing and running, with excellence, one of the lead markets in the Global hub, covering all relevant global and local digital and offline platforms. We are looking for an individual with 10+ years of relevant experience in digital media/ecommerce operations and who has a proven track record of running large scale clients.

Reporting of the role

This role reports to: SK-II Japan Market Lead

Markets: Japan

3 best things about the job:

• Working with the fastest growing ‘prestige skincare’ brand in the world, a brand that has beaten its business goals by 3X for 3 successive years. Check out their campaigns here https://www.youtube.com/watch?v=OUNER5_MOOA and https://youtu.be/irfd74z52Cw
• Working with an extremely diverse, international group of individuals both at GroupM and at the client
• Strong, supportive team and network, that will ensure you learn, grow and delivers best of your abilities

Overview of job

The Japan E2E Media Director will be responsible to:

• Developing strategy and media channel and sufficiency recommendations to ensure we deliver as per the set targets
• Working with the team on the mid-year and annual strategy to achieve the desired KPIs for the business
• Proactively planning and implementing digital development and growth of the client
• Deliver innovative and Creative solutions to media briefs
• Ensuring delivery of a digital solution which is relevant to the client’s business by fine tuning budget allocation, weights, phasing, site mix in creation of the media plan
• Be on top of in-campaign performance, and recommend changes in-flight to deliver the best against the plan
• Identify opportunities and new interests for the client to drive revenue and benefit business needs as their advisor.
• Work collaboratively across departments within the network and the team as needed
• Manage overall agency/client relationship by providing strategic input while translating the client’s vision and needs into business requirements
• Lead and build strategic platforms (using SG Hub and local market intelligence) and POVs that can be adopted and adapted around the market; leverage global POVs for market where relevant
• Ensure compliance with GroupM and the client
• Lead to address critical issues as they arise. Sample issues might be “Our competitions is growing faster in sales and brand equity, but their media investment seems to be less than ours. What are we missing?”, “Less consumers are visiting offline store, while our consumer demand measured in google search seems positive vs. last year. What could we do better at a larger business level”

In this role, your goals will be:
In 3 months:

• Working with the team to respond to briefs ensuring that the GroupM’s product and Global principles are brought to life.
• Develop existing team’s capability on the business.
• Establish strategic and operational presence and built outstanding relationships with key clients both local and global.
• Establish best-in-class platform/format KPIs & benchmarks, for both media and content performance.

In 6 months:

• Consistent operational excellence in delivery to the brand
• Develop market level perspectives (in form of reports, PPTs, summaries, thought leadership pagers, etc.) at bi-weekly, monthly, quarterly, and annual level.
• Develop synergies with other markets on planning and strategy.
• Ensure Local nuances are built as part of conversations and plans to make it locally relevant.

In 9 months:

• Trusted partner for the client on all fronts. Been well recognized by key clients by demonstrating the digital leadership in terms of strategic innovation, measurement etc.
• Collaborative leader, engaging with people of all levels.

What your day job looks like at GroupM:

• Leading and developing the team
• Engagements with Senior Client contacts
• Ensuring operational excellence in delivery to the customer
• Developing strategic capability
• Engagement with internal stakeholders and support teams
• Ability to be flexible and apply 80/20, has some self-driven hustle and sense of urgency

What you’ll bring:

• An eyes on consumers, hands on keyboard disciplined approach
• Execution-back and data powered strategic mindset
• Focus and passion for excellence in execution
• E2E perspective, with analytical expertise
• Data & technology savviness for media / business solutions
• Ability to thrive & make the team thrive in times of flux
• Set & manage client expectations, including senior clients
• Good balance of IQ & EQ
• Entrepreneurship & ability to lead the marketplace & vendor relationships

Minimum qualifications:

• 10-15 years of Proven track record of managing large scale clients at an agency level
• Experience in FMCG is good to have
• Experience in delivering actionable strategies; good storytelling in verbal and written form
• Understanding of the E2E of marketing communications, with ability to convert execution results to actionable insights that can successfully optimize the strategy / planning
• Experience of having led and coached mid / large sized teams
• Understanding and aptitude to translate existing & upcoming technology trends to media / business solutions
• Style - Must be confident and approachable, helpful and easy to work with
• Culture - Be a great example of our company behaviours – know it / push it / share it / do it.

More about GroupM

We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. GroupM challenges conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.

GroupM understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. GroupM is a place for us to grow our careers and expand our horizons. GroupM is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our “new power” where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

The Assistant Director (Attraction Projects) is responsible for leading the comprehensive development of major attraction projects at Resorts World Sentosa, focusing on show and ride components. This role involves managing all aspects from planning and budgeting to design, construction, and commissioning, ensuring projects are completed on time, within budget, and meet quality and guest experience standards.

Key Responsibilities:

• The Project Assistant Director (Attraction Projects) will manage a team of creative, technical, and managerial professionals, overseeing strategic decisions and cross-functional collaboration to achieve project objectives.
• Contractor & Specialist Management: Oversee the selection, contracting, and performance of contractors, vendors, and fabricators. Ensure alignment with project objectives, quality standards, and timelines while managing all external communications and deliverables.
• Team Leadership: Build and lead a multidisciplinary team of Creative Directors, Engineers, Designers, and Project Managers. Provide mentorship and foster a collaborative environment to ensure effective project delivery.
• Creative & Design Management: Manage the creative and design processes, working with internal teams and external consultants to ensure all design phases meet creative goals, budget, and schedule.
• Budget & Schedule Oversight: Ensure projects remain within approved budgets and schedules. Provide regular updates and maintain comprehensive documentation for senior management.
• Compliance & Safety: Ensure adherence to all environmental, health, and safety regulations throughout the project lifecycle.

Qualifications:

• Education: Bachelor's degree in Architecture, Engineering, Construction Management, or a related field is preferred
• Experience: At least 10 years of experience in managing large-scale projects in theme parks, entertainment, hospitality, with proven skills in managing complex teams, budgets, and timelines. This role requires a strategic leader with a strong track record in delivering large-scale projects from concept to completion.