Job Overview:

The Business Development Director will be responsible for driving growth, expanding market presence, and establishing strategic partnerships in the education sector. This role requires a seasoned professional with over 10 years of experience, including a minimum of 5 years in a leadership capacity. The individual will lead efforts to identify new opportunities, build relationships with key stakeholders, and manage the overall business development strategy, with a focus on expanding educational programs and services.

Key Responsibilities:
-Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry.
-Identify and pursue new business opportunities, including potential partnerships with schools, educational institutions, and other key players in the sector.
-Build and maintain relationships with clients, partners, and industry stakeholders in education.
-Lead the negotiation and closing of major business deals and contracts related to education services and programs.
-Collaborate with the marketing and sales teams to create go-to-market strategies for new educational products and services.
-Analyze market trends and competitors in the education space to adapt business strategies accordingly.
-Represent the company at education-related conferences and events to build networks and increase visibility.
-Monitor and report on the success of business development activities, adjusting strategies as needed.


Requirements:
-Bachelor’s degree in Business, Education, Marketing, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role within business development or education management.
-Proven track record of successful business development and revenue growth in the education sector.
-Strong leadership, communication, and negotiation skills.
-Ability to think strategically and make data-driven decisions.
-Strong network within the education industry and ability to build new connections quickly.
-Experience managing a team and working cross-functionally with other departments.
-Ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities:

1.Oversee end-to-end planning for GTM (capacity, headcount, quotas, pipeline) and provide strategic recommendations. Collaborate with cross-functional teams to ensure alignment with company objectives.

2.Build & refine capacity models, partnering with Finance, Recruiting, Ops, and GTM Leadership for effective planning and hiring execution. Build a streamlined headcount management process.

3.Design, implement, and manage GTM incentive programs that boost productivity and revenue growth. Forecast the impact of plan changes and serve as the primary contact for compensation-related queries.

4.Develop reporting frameworks to measure GTM productivity and GTM incentive program effectiveness. Present data-driven insights to leadership and evolve pricing/compensation models for continuous optimization.

5.Liaise with GTM Leadership, Finance, HR, and Operations teams for strategic alignment and transparent communication. Integrate best practices to optimize GTM performance.

Qualifications:

1.Extensive experience in revenue operations, strategy, and planning at a high-growth, technology company.

2.Strong analytical skills and ability to translate data into impactful insights.

3.Proficiency in compensation plan design and modeling.

4.Working knowledge of Hubspot or equivalent CRM, plus sales commission software.

5.Excellent communication and stakeholder management skills.

6.Experience managing a team of 5+ operational team members.

7.Deep experience designing, implementing and managing a sales compensation strategy for 100+ GTM team members.

8.An understanding of the AI landscape, our applications, and the problems they solve for our customers.

9.The ability to thrive in ambiguity and work autonomously.

We are looking for a talented Senior Director of Zouk Operations in APAC who is passionate about hospitality and nightlife. You will lead the Japan and Singapore team for all the Zouk Group hospitality and nightlife brands in both countries and look to create original and unique experiences for each venue.

ROLE RESPONSIBILITIES:

- Lead the hospitality and nightlife operations by Zouk Group in Singapore, along with Zouk Club in Japan.

- Develop and execute strategic business initiatives, ensuring the attainment of each business's KPIs.

- Manage and review P&L reports consistently, providing effective solutions for operational matters.

- Analyze venue performance in comparison to historical data and industry standards.

- Build sustainable relationships with key clients, overseeing recruitment, training, and service delivery for hostesses, promoter girls, and bottle service crew.

- Develop and lead a core management team, focused on delivering a differentiated value proposition to privileged guests.

- Promote special events effectively to customers.

- Maintain positive business relationships with external partners (local and international) and government agencies.

- Motivate and inspire your team – help create a positive and supportive work culture.

- Work closely with the various departments to execute ongoing events and initiatives.

- Be able to seamlessly move cross-functionally across many groups in the company to keep key stakeholders updated.

ROLE REQUIREMENTS:

- Minimum 10 years of operations knowledge in the hospitality and club industry

- Excellent understanding of financial statements

- Detail-minded with excellent problem-solving and negotiation skills

- Exceptional service orientation and outstanding interpersonal skills to engage effectively with VIP guests.

Roles & Responsibilities:

· Develop and execute a sales plan focused on revenue generation from new and existing clients

· To build and maintain a robust pipeline of new opportunities

· Develop, in coordination with the Company’s Leadership Team, an aggressive growth plan that addresses revenue targets, and key account opportunities, addressing channels of distribution

· Oversee all sales and sales-related functions; including sales strategy, sales training, and forecasting

· Expand existing relationships in this market and establish new ones

· Build networks and spheres of influence to grow a list of prospects and pipelines.

· To manage the sales process from start to finish

· Pricing and price modeling for commercial

Requirements:

· 6 years of experience building and leading a dynamic sales organization.

· Excellent demonstrated leadership development skills.

· Established relationships with relevant businesses

· Ability to make critical decisions while following Company procedures

· Strong collaboration and negotiation skills

· Excellent communication and organizational skills, detailed orientation

· Ability to manage multiple tasks/projects at the same time

· Confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them

Key responsibilities include, but not limited to:

• In partnership with Head of Energy & Infrastructure | APAC, develop and execute a strategic business plan to grow a sustainable and profitable business in Asia Pacific
• You will be a subject matter expert on the current capital flow within the infrastructure and renewables sector in the region. You will have, build and maintain strong relationships with key industry developers, operators and investors and position JLL as the partner of choice.
• You will be a subject matter expert in the regional renewable market sector with ability to provide strategic advice to clients on current market conditions and outlook as they relate to clients activities or investment considerations.
• Identify and lead the due diligence process for potential acquisition and disposal of energy and infrastructure assets across the region.
• Through your extensive network, and JLL’s existing client base, you will be focused on originating capital raising for large infrastructure and renewable deals and deliver transaction opportunities across the regional market.
• You will be an inspirational leader, driving a change agenda in support of the APAC Capital Markets Strategic business plan, as JLL broadens its revenue stream in the infrastructure and renewables industry.
• Leverage existing JLL client relationships by introducing new infrastructure and renewable opportunities and lead origination activities and on-boarding of new core infrastructure clients across the region.
• Originate and execute opportunities for debt and equity-raising, transaction/M&A, and advisory assignments that will position JLL as the preferred partner across the APAC region for large infrastructure and renewable deals.
• Have a deep understanding of the infrastructure financing landscape across APAC and assist with sourcing of domestic and international funding for infrastructure and renewable deals.
• Utilize JLL’s research capability and lead the production of infrastructure and renewables thought leadership marketing materials for the regional market.
• Attract, onboard and develop market leading talent from within infrastructure and renewable sector.
• Source M&A and partnership opportunities to further enhance growth of the Energy and Infrastructure business at JLL.
• Develop new ideas to enhance and add value to current JLL services.
• Leverage JLL's wider sustainability and ESG practices.
• Develop personal skills in a way that benefits your career progression, and the services offered by the firm.

Key skills and Attributes:

• Strong communication skills, resilient, energetic and growth oriented with the ability to credibly interact with existing and potential clients.
• Established networks across the APAC market and be seen as an industry leader across the infrastructure and renewables sector.
• Be highly regarded by your existing clients, your industry peers and colleagues.
• Passionate about the opportunity to contribute to the build out of a high performing E&I team in Singapore as a key market within Asia Pacific
• Value an open, supportive and collaborative approach to work, both with the E&I Singaporean team, with the regional and global E&I team as well as across the capital markets businesses and other JLL business lines.
• Be excited by the opportunity to work in a flat structured/entrepreneurial environment
• Value continuous learning and improvement regarding both industry knowledge, personal and interpersonal skills for yourself and the team.
• Continually seek to handle more complex and independent deals and responsibilities in order to grow the APAC E&I business.
• Assist in recruitment and motivation of a diverse team from market leading talent.

Ideal Experience

• 10+ years’ experience in infrastructure capital advisory (across strategic and financing advisory/arranging) with exposure to the above responsibilities and target sectors.
• Proven track record in investment sales and /or M&A across the energy and infrastructure sector within the APAC market.
• Experience in developing high performing team environments

Job Descriptions

• Drive sales across all the company’s offline sales channels, including retail stores, distribution channels and private shopping service, through setting short and long-term channel strategies to achieve sales and profit goals.

• Work with and mentor the retail sales team to ensure that flagship store sales targets are met through building a sales strategy, running promotional activities.

• Establishes productive, professional relationships with key internal/external personnel across sales channels.

• Work on opening and managing distribution for exclusive brands under the company, with key strategies implemented to achieve distribution sales goals.

• Building on customer engagement initiatives and implement improvements that can be made to optimise both sales and customer experience.

• Provide feedback to Management team on consumer sales trends, unmet needs, and opportunities to deliver greater value to customers.

• Coordinates the involvement of company personnel, including operations, merchandising, marketing, retail, ecommerce, and management to meet sales performance objectives.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channel partners.

• Accountable for weekly sales reporting at Management meetings.

• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

• Develop strategies and ideas for campaigns ( brand, advertising, PR, content, social, digital)

• Identify new markets/clients, ensure smooth operations, and optimize company profitability • Collaborate full sales team to continually improve the effectiveness of our sales (improving processes, developing client personals, campaigns, promotions etc.)

• Plan, elevate and manage sales forecast to achieve sales target.

• Other related duties assigned as per interview with our Managing Director.

Requirements

• A university degree in Business, Marketing or related fields.
• Minimum 5 years in management capacity, overseeing sales channels.
• Experience with fashion, beauty and retail companies will be advantage.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Thrive in a fast-paced environment.

Key Responsibilities

• Develop and execute a comprehensive HR strategy aligned with the company's overall business objectives.
• Lead the HR team in setting goals, priorities, and performance standards, ensuring the team operates efficiently and effectively.
• Collaborate with senior management to identify and address organizational challenges and opportunities related to talent management.

Qualifications

• At least 10 years of progressive HR experience, with a minimum of 5 years in a leadership role.
• Proven track record of developing and implementing successful HR strategies and initiatives.
• Experience managing a team of HR professionals and working with cross-functional teams.
• Cooperation with Chinese employees required, proficient Chinese speaking is a must.

Job Description:

• Lead the development and execution of the business strategy for the Singtel Account Department in alignment with the company’s vision. Ensure that department goals are tightly integrated with the company’s long-term growth plan.

• Accountable for strategic expansion and long-term management of key client account, leading the team in fostering strong, trust-based relationships with the key account stake holders by utilizing deep client insight.

• Conduct regular business reviews with key account clients to ensure they are achieving desired outcomes and identify opportunities for upselling additional products or services.

• Oversee the sales department’s budget management, optimizing resource allocation and controlling costs to ensure the highest return on investment.

• Spearhead talent development initiatives, continuously driving team members' professional growth to cultivate sales leaders who possess strategic insight.

• Foster seamless collaboration with internal business department (e.g., procurement, delivery and services) to ensure alignment with the company's broader strategic initiatives.

Requirements

• Bachelor’s degree or above, preferably in marketing, computer science, information technology, or related fields.

• At least 8 years of sales management experience, with at least 3 years in systems product sales management. Experience in IT or software sales is preferred.

• Have cross-regional or international sales experience, able to manage sales teams in different regions or countries.

• Possess sales analytic skills such as Tableu, Power BI, HubSpot CRM, Salesforce etc tools.

• Possess networking related skill such as Switch, WIFI, router, system integration.

• Strong problem-solving and decision-making capabilities.

• Mandarin is essential to communicate with colleagues in the head office in China.

• HCIE/HCIP/HCIA certificate holders.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any querie

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are seeking a People Manager to guide and mentor a team of technical professionals, fostering a collaborative and high-performance work environment.

Responsibilities

•Provide technical leadership for our cybersecurity product capabilities development and sustenance.

•Technology Subject Matter Expert who understands security landscape and solution credibly with ability to work with cross-functional team including solution architecting, pre- and post-sales engagements, project management to deliver cybersecurity product solutions.

•Set strategic direction in alignment with business objectives, keeping abreast of industry best practices.

Requirements

1. At least 10 years of software development experience of which at least 5 years are in a technical leadership role in cybersecurity

2. Relevant Industry Certifications such as CISSP, CSSLP, PMP or equivalent

3. Technical knowledge in following is a must:

i. Cloud Architecture: Planning and implementing the applications & data to the cloud and ensure organization’s technical and business requirements are met.

ii. Networking Knowledge: Demonstrate expertise in networking concepts, protocols, and technologies, with the ability to design and implement complex network infrastructures.

iii. DevOps: Drive the adoption of DevOps practices within the organization, including continuous integration, automated testing, and continuous delivery.

iv. Software Version Control: Implement and manage software version control systems to track changes, facilitate collaboration, and ensure code quality.

4. Previous experience working on government projects specifically in cybersecurity environment and governance, risk management and compliance is an added advantage.

5. Effective communication and presentation skills with ability to transpose complex security concepts into business terms/impacts.

6. Experience with deployment orchestration, automation and security configuration management

7. Ability to work easily with diverse and dynamic teams

Work location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Our client are a leading global advisory firm with expert knowledge and experience with strategic communications, with an excellent reputation with consulting their clients on organisational needs and communications.

They are looking for a Senior Account Director to lead key client accounts, drive growth, and provide strategic counsel, specifically on the financial communications team.

The Role:

As a Senior Account Director, you will play a pivotal role in managing and developing high-profile client relationships, providing expert advice on financial communications, corporate reputation, investor relations, and crisis management. Your insights and leadership will help clients enhance their strategic positioning and navigate the complexities of the financial markets.

Key Responsibilities:

• Lead and manage client accounts, ensuring high-quality, effective communication strategies
• Provide senior-level counsel to clients on a wide range of financial communications issues, including corporate transactions, regulatory matters, and market positioning
• Drive new business development opportunities and grow existing client relationships
• Oversee the development and execution of integrated communications campaigns, working closely with internal teams to deliver results
• Manage and mentor team members, fostering an environment of collaboration, creativity, and professional growth
• Monitor industry trends and financial markets, providing clients with timely insights and recommendations
• Act as a key spokesperson for clients, ensuring alignment with their communication objectives and brand values

What We’re Looking For:

• Minimum of 8-10 years’ experience in financial communications, public relations, or a related field, with a strong understanding of the financial services industry.
• Profiles from financial communications consultancies, advisories, PR agencies or in-house backgrounds will be considered but financial expertise is essential.
• Proof of managing high-profile client accounts, with experience in corporate communications, investor relations, and crisis management
• Strong leadership and team management skills, with a focus on fostering collaboration and delivering results
• Exceptional communication skills, with the ability to present complex financial information in a clear, accessible manner
• Excellent stakeholder management skills and experience in working with senior executives and decision-makers
• A deep understanding of the media landscape, financial markets, and regulatory environment in Singapore and the region
• Ability to thrive in a busy, client-focused environment, managing multiple projects and priorities effectively
• A degree in Communications, Business, Finance, or a related discipline

Interested? Apply now!

EA License: R22108421

Agency License No.: 11C4388

NES Fircroft has partnered up with our client, a well renowned company in the cladding industry and we are seeking an accomplished and forward-thinking Group Fabrication Director to lead and manage fabrication operations across multiple facilities.

The successful candidate will be responsible for overseeing the design, construction, and operation of industrial plants, driving innovation and efficiency in fabrication processes, and ensuring alignment with strategic business goals.

Key Responsibilities:

• Lead and oversee the fabrication design, construction, and operational activities for multiple industrial plants, ensuring they meet cost, quality, and delivery objectives.
• Ensure efficiency, innovation, and continuous improvement in fabrication processes to optimize productivity, quality, and cost-effectiveness.
• Develop and implement advanced engineering solutions and best practices to enhance fabrication operations and reduce overall project costs.
• Lead and manage multi-disciplinary teams, including fabrication engineers, project managers, and plant operations staff, fostering a high-performance culture.
• Collaborate closely with senior leadership, design teams, and project stakeholders to ensure timely and effective project execution.
• Oversee compliance with health, safety, and environmental regulations, maintaining the highest standards of operational safety and sustainability.
• Identify and mitigate fabrication and construction project risks through proactive management strategies.
• Drive innovation by incorporating new materials, technologies, and automation into fabrication processes.

Requirements:

• A Bachelor's or Master’s degree in Mechanical, Manufacturing, or Industrial Engineering, or a related field.
• 15+ years of relevant experience in fabrication, construction, and industrial plant operations, with a proven record of leading large-scale projects.
• Expertise in fabrication processes, production optimization, and project management.
• Strong leadership experience in managing diverse engineering and fabrication teams.
• Solid knowledge of quality, safety, and regulatory compliance standards.
• Exceptional problem-solving, innovation, and communication skills.

Competencies:

• Strategic thinking and leadership
• Process optimization and innovation
• Project and risk management
• Cost control and operational excellence

If you are a driven and innovative fabrication professional with a passion for operational excellence, we invite you to explore this exciting opportunity by sending your CV to [email protected] or applying directly through the link.

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

► Job Description

1. Commissioning and troubleshooting for marine main engine

2. Commissioning and troubleshooting for generator engine

3. Commissioning and troubleshooting for electric main engine

4. Supervises the tenders for 2 & 4 stroke engine repair and integrators replying to technical or project questions.

5. Liaises with third party contractors to ensure prepare job and complete

6. Prepare quotation for project.

7. Controls project plan by reviewing design, specifications, and plan and schedule changes, recommending actions

8. Prepares project status reports by collecting and analyzing information and trends, recommending actions

9. Submit invoice for project.

10. Provide technical support and troubleshoot for owner’s

► Requirements:

1. Bachelor’s in marine engineering and at least 5 years of Marine engineering work experience is required

2. Experience with ME-C and ME-B engine

3. Ability to travel 15-25% required

4. Experience in 2 & 4 stroke engine supervising and repairing

5. Proficiency in Korean to liaise with Korean-speaking clients

Summary

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.

We are not only a major video game publisher in the world, we also produce other high-quality digital content, enriching interactive entertainment experiences for people around the globe. We offer a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.

Interactive Entertainment Group (IEG) is responsible for the R&D, operation, and development of the company's interactive entertainment business including games and eSports. Through online gaming, live broadcasts, and offline eSports, IEG assists the company in leading the global interactive entertainment market to create better interactive entertainment content experiences for users.

Job Description

1. Responsible for the design and final quality control of regions and levels in an open-world game.

2. Design gameplay prototypes and 3D layouts, establishing directions for subsequent development.

3. Collaborate closely with team members to create immersive, thematic, and convincing open-world regions and levels.

4. Propose and contribute creative ideas related to open-world design.

5. Assist the project manager in developing plans and milestones for development and ensure deliverables meet expectations.

6. Follow up on user research and player feedback to develop optimization and iteration plans.

Job Requirements

1. 8+ years of game design experience, with responsibility for level design on at least three released games.

2. Familiarity with environmental storytelling and the ability to apply relevant theories to design; proficient in using Unreal Engine (UE) to create level blockouts.

3. Deep understanding of open-world games, including their characteristics and design methodologies.

4. Strong communication skills, team collaboration abilities, creativity, and resilience under pressure.

5. Passionate about gaming with a commitment to maintaining high-quality standards.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for a strategic and results-driven E-Commerce Director to lead and scale our online sales channels. The E-Commerce Director will be responsible for driving revenue growth through Sunnystep’s digital platforms, enhancing the online customer experience, and overseeing all e-commerce operations. This role will play a critical part in achieving our ambitious sales goals while embodying Sunnystep’s brand values of comfort, sustainability, and style.

You will also be responsible for:

• Strategic Leadership
  Develop and implement a comprehensive e-commerce strategy to achieve revenue, profit, and growth objectives.
  Identify emerging trends in digital commerce and recommend innovative solutions to maintain competitive advantage.
  Collaborate with marketing, product, and retail teams to ensure alignment with Sunnystep’s overall brand and business goals.
• Revenue Growth and Performance
  Own the e-commerce P&L, including budgeting, forecasting, and achieving sales targets.
  Optimize conversion rates, average order values, and customer retention through data-driven strategies.
  Identify and implement upselling, cross-selling, and bundling opportunities to maximize revenue.
• Customer Experience
  Ensure a seamless and engaging online shopping experience across all devices and platforms.
  Lead initiatives to improve website usability, personalization, and mobile optimization.
  Leverage customer feedback to continuously refine the digital experience.
• Operations and Technology
  Oversee the management and performance of Sunnystep’s e-commerce platforms, ensuring uptime, security, and scalability.
  Partner with IT and external vendors to integrate new technologies and tools for enhanced functionality.
  Manage logistics and fulfillment processes, ensuring timely and cost-effective delivery.
• Digital Marketing Collaboration
  Work closely with the marketing team to execute paid media, SEO, email marketing, and social media campaigns that drive traffic and sales.
  Develop and optimize retargeting, loyalty, and referral programs to engage customers.
  Monitor and improve the effectiveness of digital advertising spend.
• Data and Analytics
  Analyze key performance indicators (KPIs) to identify growth opportunities and areas for improvement.
  Develop and present regular performance reports to the leadership team, with actionable recommendations.
  Use data insights to guide product merchandising and promotional strategies.
• Team Leadership
  Build, lead, and mentor the e-commerce team, fostering a culture of innovation and accountability.
  Establish clear goals and performance expectations for team members.
  Collaborate across departments to ensure seamless integration of e-commerce initiatives.

We would want to speak with you if you are / have –

• Experience: Minimum 7-10 years of e-commerce experience, including at least 3 years in a leadership role. Experience in consumer lifestyle brands preferred.
• Technical Skills: Strong understanding of e-commerce platforms (e.g., Shopify, Magento), analytics tools (e.g., Google Analytics), and digital marketing strategies.
• Data-Driven: Proven ability to use data insights to drive decision-making and achieve measurable results.
• Customer-Centric: Deep understanding of online consumer behavior and a passion for creating exceptional customer experiences.
• Leadership: Demonstrated ability to lead and inspire teams, with excellent project management and communication skills.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Celebrating 22 years in business, Kerry Consulting has grown from humble roots to becoming the largest Singapore incorporated Executive Search & Selection Firm. Our consulting team is the most experienced in the region, with many of our directors celebrating 16+ years with Kerry this year. With almost 100 employees (and counting) across function and industry specialisms, we directly influence and transform lives for our candidates and clients every day.

With continued success, we are looking to fortify our already outstanding teams in the following desk specialisations:

• Commerce Finance & Accounting
• Commerce Sales & Marketing
• Healthcare and Life Sciences
• Legal (Compliance, Private Practice & Interim)
• Financial Services (Front Office, Insurance, Marketing & Communications)
• Technology (Cybersecurity)

Responsibilities

• Talent advisor: Advise clients on talent acquisition and management strategies, develop a specialist proposition and talent pool to effectively engage with clients etc.
• Career advisor: Evaluate candidate’s aspirations/ goals and provide value added advice on potential opportunities, provide thorough support to candidates ranging from interviews to offer management etc.
• Team collaborator: Contribute to team initiatives that help to build your brand, including networking sessions, marketing collaterals etc.
• Business developer: Identify new business opportunities, establish relationships, manage and grow your client portfolio

Qualifications

Ideally, you will have:

• 1 to 6 years of post-graduate experience
• A proven track record within fast-paced and service-oriented industries
• A propensity to build strong relationships with people
• Drive for developing your career in an entrepreneurial environment
• An engaging and tenacious disposition
• A high level of integrity
• Excellent communication skills

Whether you are a seasoned recruiter looking to take your career to new heights or another business professional seeking to take on a new challenge, we would love to hear from you. Once you’re a team-player who is hard-working but ethical and determined to be the best, you will feel right at home.

Check out our various practices and leadership team here: https://kerryconsulting.com/about-us/leadership-team/

Apply Now: Send your resume to Gemma Whelan at [email protected]. Please note, only shortlisted candidates will be contacted.

Kerry Consulting Pte Ltd

Licence No. 16S8060

Reg: R22110337

The role is to execute and support initiatives contributing to ISCA’s Professional Standards strategic priority – in audit, sustainability and specialised industries such as banking and finance, corporate governance.

Key Responsibilities:

• Prepare and issue relevant technical publications and guidance to share knowledge and insights with ISCA members and the accountancy profession at large.
• Lead/Provide secretariat support to relevant technical committees. Plan and execute initiatives/projects under these committees.
• Monitor international standards-setting and local regulatory developments, assess their impact on the local accountancy profession and submit views to the international standard-setting bodies and local regulators.
• Curate content to facilitate the development of CPD offerings
• Conduct outreach events to share the latest developments and emerging issues
• Contribute commentaries/articles for the media and the Institute’s in-house publication
• Research technical issues and prepare relevant responses when providing technical support to ISCA members via the technical enquiry service.
• Contribute towards ad hoc special projects of the Institute as assigned by the immediate supervisor.

Requirements:

• Bachelor of Accountancy, CA Singapore or its equivalent
• At least 8 years of experience in a public accounting firm.
• Possess strong technical knowledge relating to accounting, auditing and ethics.
• Strong interpersonal skills - able to foster strong working relationships with members, practitioners, regulators and other industry stakeholders.
• Excellent communication, presentation and writing skills.
• Meticulous with an eye for detail, analytical and resourceful with positive working attitude.
• Able to multi-task and meet deadlines with a can-do attitude.

Regina Hair Removal Specialist is a hair removal chain salon specializing in super hair removal, facial and slimming treatments.

As our company continues to expand, we are looking for professional, enthusiastic and outstanding individuals to join us. Currently we are looking for Beauty Specialist to join our family!

Responsibilities:

· Achieve and exceed assigned personal / company sales targets.

· Assist consultants in providing services to clients such as scalp/hair treatments, shampooing, blow dry styling, chemical treatments and processes.

· Delivering excellent customer service

· Make professional recommendations on products, treatments and packages to customers

· Communicate with customers while delivering treatments on the treatment steps, benefits and products

· Oversee the workflow and ensure that employees understand their duties or delegated tasks

· Attends and participates in continuing education on upgrading treatment techniques.

· Plan working schedule

· Carry out duties and responsibilities as and when assigned by management.

Requirements:

· Previous experience in a salon or hair care environment highly advantageous.

· Excellent communication and interpersonal skills

· Outstanding organizational and leadership skills

· Good knowledge of MS Office

· Minimum of 5 years experiences

· Well-groomed and cheerful personality

· Good communications and interpersonal skills and service orientated

Plus Point! Holding one of the following certificates: CIDESCO, CIBTAC, ITEC, NSRS, NITEC, WSQ

Working location:

· Raffles Place, Bukit Timah

· 5.5 days a week (including Weekend and Public Holidays)

Benefits:

· Attractive Package: Inclusive of Basic salary + Treatment commission $500 and above + Sales commission $200 to $6,000)

· Annual leave, medical and dental benefits, and group merchants staff discount

Responsibilities:

· Oversee the entire event process, from conceptualization to onsite execution, ensuring every detail is meticulously planned and executed.

· Prepare and manage event budgets and timeline, delivering on commitments to stakeholders.

· Engage with stakeholders to ensure alignment on event objectives and deliverables.

· Lead and mentor a team of event managers and executives, providing guidance and support to meet event requirements effectively.

· Provide regular updates to management on event progress and projects status.

Requirements:

· A minimum of 8 years of proven experience in account servicing and event management.

· Demonstrated strong leadership skills with the ability to inspire and motivate team.

· Excellent organizational, analytical, and coordinating abilities.

· Outstanding problem-solving skills with a creative approach to challenges.

· Ability to adapt to last-minute changes with flexibility and composure.

· Ability to prioritize tasks and manage multiple projects simultaneously.

· Exceptional interpersonal skills, with the ability to interact positively and professionally at all levels.

JOB SUMMARY

This role is required to:

• Investigate Potential Inappropriate Sales (“PIS”) lodged against the Bank on investment products like bancassurance, fixed income, mutual funds, and structured notes.
• Review, investigation, engage and resolve disputes lodged with Financial Industry Disputes Resolution Centre (“FIDReC”).

RESPONSIBILITIES

• To review Client’s raised allegations on PIS, conduct investigation into allegations (review all relevant documentation, conduct interviews), and prepare investigation reports.
• To review Clients’ claims in disputes lodged with FIDReC, conduct and prepare investigation reports on PIS, Fraud or Service related complaints.
• To handle various levels of clients’ disputes, ensuring that they are dealt with in a fair and timely manner.
• Deliver professional and excellent client experience by providing accurate, relevant and timely information on our products and services.
• Investigate and review issues raised in disputes and preparing appropriate investigation reports.
• Being able to work independently and taking ownership of issues.

People & Talent

• Independent daily productivity towards meeting set targets and ensure consistency in quality of work.
• Individual responsibility to manage any escalated complaints.
• Prior banking sales, banking operations or investigation experience preferred.

Governance

• Identify opportunities and contribute suggestions for process improvement during the review of findings.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Client Experience team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Hidden Road Partners are looking to hire Ops Trade Support with primary responsibilities in BAU Operational tasks.

The ideal candidate will have anywhere between 5-7 years of experience within trading, prime brokerage, clearing. Ideally they will come from a liquidity provider platform and understand FIX connectivity and execution flows. They should have strong product understanding of 2 or more of the following: FX, Fixed Income, Futures, Digital Assets. This candidate should also have a strong technical skillset (SQL, Looker, etc.)

Primary Accountabilities / Responsibilities

• Daily coordination with counter-parties, internal stakeholders, liquidity providers, exchanges, prime brokers, or vendors to troubleshoot and resolve open issues across both FX Prime Brokerage and Digital Asset Prime Brokerage businesses.
• Responsible for trade and position break reconciliation and resolution, facilitating counter-party collateral or asset movements, and performing daily internal controls related to Ops, Risk, or Compliance considerations
• Monitoring of counter-party limit utilization, margin thresholds, or portfolio concentration risk throughout the day for both the Digital Prime Brokerage and FX Prime Brokerage businesses. Timely investigation and action, or escalation of breaches to the Risk team is an integral part of the role.
• Onboarding responsibilities include counter-party pipeline grooming, through the static onboarding tasks required to establish trading connectivity, reporting, integration implementation, and facilitating test trades ahead of production go-live
• Onboarding with Liquidity provider and credit control platforms
• Ad Hoc project work related to internal controls, MIS reporting, automation initiatives, client-specific reporting requirements, or integration implementation.

Knowledge, Skills & Abilities

• Candidate should have an entrepreneurial spirit and be self-motivated to identify inefficiencies and work towards streamlining and automating those processes.
• Able to multi-task, work under a fast pace environment and handle high pressure well
• Must be willing to provide occasional weekend coverage to support the 24/7 operational oversight of the Digital Prime Brokerage platform
• Must have experience and knowledge of SQL and Python in the context of low code tools
• Experience within a FX Prime Brokerage or an FCM is a plus. Digital Asset product knowledge and a strong technical skillset (Python, VBA, SQL) are desired. Strong client-facing soft skills are a requirement.

Job Summary

The incumbent will contribute to the delivery of quality service to our clients and business partners by providing professional advisory service in the areas of insurance and liquidity planning. The incumbent needs to generate profitable client referrals to Lioner by engaging and servicing our partners and clients.

Responsibilities

• Maintain consistent engagement with clients and partners in developing robust and sustainable referral relationships
• Build up ongoing development of new client relationships to ensure a balanced referral source portfolio
• Provide professional and quality advice to clients on their liquidity planning and insurance needs
• Achieve annual target of net revenue or an amount agreed upon during the annual review
• Fulfill full compliance to our internal compliance policies as well as applicable regulatory requirements
• Submit new business documents timely and accurately
• Provide quality ongoing service to existing policyholders by conducting annual policy reviews in a timely manner
• Support other team members in client meetings, medicals and presentations

Requirements

• Bachelor’s degree or above from Finance or related discipline
• Valid MAS licence required. Candidates who are not currently licensed will need to obtain a MAS licence upon commencement of employment
• Minimum 10-15 years’ working experience in sales and/or relationship management experience preferably in the insurance or banking industry
• Proactive, self-motivated, self-disciplined with integrity and commitment to serving the clients’ need
• Strong relationship development/management, communication and presentation skills
• Demonstrated ability to multi-task and work under extreme deadlines
• Proficiency in English and Mandarin. Proficiency in Cantonese a plus

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Reporting to the Vice President & Managing Director of APAC Healthcare, you will be responsible for leading a high performing sales and service organization in line with corporate and regional APAC strategy. You drive the commercial operations of both direct (India-West Asia and Vietnam-Indochina) and dealer markets (Thailand, Indonesia, Philippines, Brunei) and deliver top line revenue and bottom line results. You will ensure that all elements of our commercialization efforts are aimed at creating value for the company, are commercially sound, compliant and fit with the company’s strategy, goals and objectives as well as its Vision and Values.

You will be based in Singapore and will become one of the team members of APAC Healthcare Leadership Team.

What You Will Do

• Develop and execute sales and service strategies to meet and exceed top line sales/service revenue forecasts and profitability targets. Provide detailed and accurate forecasting for the Region you are responsible for.
• Responsible and accountable for Regional P&L.
• Create an energizing, high performance sales and service culture underpinned by the STERIS values.
• Set clear targets for direct salesforce
• Lead and drive distribution markets in West Asia and South East Asia (except Singapore and Malaysia)
• Lead the team and direct offices to design and implement the overall sales and service strategy for each product and category.
• Ensure appropriate leadership and development of sales management and service team: define clear objectives, allocate resources, monitor activities, allocate fair rewards and sales incentive plans, provide developmental opportunities, develop strong employee development plans, etc.
• Establish and maintain a positive attitude, constructive communication and transparency within your team and various stakeholders.
• Create, build and maintain relationships with Key Opinion Leaders.
• Collaborate cross functionally with the BU’s, sales training, business analytics, finance and other critical functions to develop and execute strategic and operational plans.
• Manage the overall sales process and sets appropriate metrics for sales management.
• Establish and administer sales management's quotes and goals.
• Develop annual strategy plan in support of organizational strategy and objectives in light of competitive landscape and market trends.
• Monitor and incorporate knowledge of the changing healthcare landscapes in key markets.
• Effectively manage the sales function in accordance with agreed budgets, objectives and timelines.
• Align and catalyze internal functions to support the needs of the Customer.
• Ensure that all commercial activities are compliant.
• Ensure that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with STERIS values.

The Experience, Skills and Abilities Needed

• Bachelor’s Degree in any discipline. MBA is an added advantage.
• Significant sales management experience in medical device industry with adequate years of experience leading a team.
• Demonstrated success in bringing new products to market both direct sales and dealership.
• Proven management skills including the management of people, budgets and within a matrixed organization.
• Proven relationship builder with own network of key industry and Customer/Distributor stakeholders.
• Significant experience in the medical device or biotechnology industry with a natural passion for the industry and a track record of successful innovative product launches.
• Demonstrated skill in C-suite relationship building including experience negotiating with senior executives to close revenue-generating deals.
• Strong understanding of the APAC Healthcare marketplace with clinical acumen.
• Extensive travel within region of responsibility.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

We are currently looking for a Japan E2E Media Director to join us in our SK-II business. In this role, you will be responsible for establishing and running, with excellence, one of the lead markets in the Global hub, covering all relevant global and local digital and offline platforms. We are looking for an individual with 10+ years of relevant experience in digital media/ecommerce operations and who has a proven track record of running large scale clients.

Reporting of the role

This role reports to: SK-II Japan Market Lead

Markets: Japan

3 best things about the job:

• Working with the fastest growing ‘prestige skincare’ brand in the world, a brand that has beaten its business goals by 3X for 3 successive years. Check out their campaigns here https://www.youtube.com/watch?v=OUNER5_MOOA and https://youtu.be/irfd74z52Cw
• Working with an extremely diverse, international group of individuals both at GroupM and at the client
• Strong, supportive team and network, that will ensure you learn, grow and delivers best of your abilities

Overview of job

The Japan E2E Media Director will be responsible to:

• Developing strategy and media channel and sufficiency recommendations to ensure we deliver as per the set targets
• Working with the team on the mid-year and annual strategy to achieve the desired KPIs for the business
• Proactively planning and implementing digital development and growth of the client
• Deliver innovative and Creative solutions to media briefs
• Ensuring delivery of a digital solution which is relevant to the client’s business by fine tuning budget allocation, weights, phasing, site mix in creation of the media plan
• Be on top of in-campaign performance, and recommend changes in-flight to deliver the best against the plan
• Identify opportunities and new interests for the client to drive revenue and benefit business needs as their advisor.
• Work collaboratively across departments within the network and the team as needed
• Manage overall agency/client relationship by providing strategic input while translating the client’s vision and needs into business requirements
• Lead and build strategic platforms (using SG Hub and local market intelligence) and POVs that can be adopted and adapted around the market; leverage global POVs for market where relevant
• Ensure compliance with GroupM and the client
• Lead to address critical issues as they arise. Sample issues might be “Our competitions is growing faster in sales and brand equity, but their media investment seems to be less than ours. What are we missing?”, “Less consumers are visiting offline store, while our consumer demand measured in google search seems positive vs. last year. What could we do better at a larger business level”

In this role, your goals will be:
In 3 months:

• Working with the team to respond to briefs ensuring that the GroupM’s product and Global principles are brought to life.
• Develop existing team’s capability on the business.
• Establish strategic and operational presence and built outstanding relationships with key clients both local and global.
• Establish best-in-class platform/format KPIs & benchmarks, for both media and content performance.

In 6 months:

• Consistent operational excellence in delivery to the brand
• Develop market level perspectives (in form of reports, PPTs, summaries, thought leadership pagers, etc.) at bi-weekly, monthly, quarterly, and annual level.
• Develop synergies with other markets on planning and strategy.
• Ensure Local nuances are built as part of conversations and plans to make it locally relevant.

In 9 months:

• Trusted partner for the client on all fronts. Been well recognized by key clients by demonstrating the digital leadership in terms of strategic innovation, measurement etc.
• Collaborative leader, engaging with people of all levels.

What your day job looks like at GroupM:

• Leading and developing the team
• Engagements with Senior Client contacts
• Ensuring operational excellence in delivery to the customer
• Developing strategic capability
• Engagement with internal stakeholders and support teams
• Ability to be flexible and apply 80/20, has some self-driven hustle and sense of urgency

What you’ll bring:

• An eyes on consumers, hands on keyboard disciplined approach
• Execution-back and data powered strategic mindset
• Focus and passion for excellence in execution
• E2E perspective, with analytical expertise
• Data & technology savviness for media / business solutions
• Ability to thrive & make the team thrive in times of flux
• Set & manage client expectations, including senior clients
• Good balance of IQ & EQ
• Entrepreneurship & ability to lead the marketplace & vendor relationships

Minimum qualifications:

• 10-15 years of Proven track record of managing large scale clients at an agency level
• Experience in FMCG is good to have
• Experience in delivering actionable strategies; good storytelling in verbal and written form
• Understanding of the E2E of marketing communications, with ability to convert execution results to actionable insights that can successfully optimize the strategy / planning
• Experience of having led and coached mid / large sized teams
• Understanding and aptitude to translate existing & upcoming technology trends to media / business solutions
• Style - Must be confident and approachable, helpful and easy to work with
• Culture - Be a great example of our company behaviours – know it / push it / share it / do it.

More about GroupM

We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers help our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. GroupM challenges conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.

GroupM understands that our people are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people. GroupM is a place for us to grow our careers and expand our horizons. GroupM is committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our “new power” where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.