Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
ā¢ End to End application support for Digital applications on premise as well as Cloud (AWS).
ā¢ Primarily focus on quick incident mitigation to reduce downtime for customers.
ā¢ Monitor the changes going into the environment while ensuring system stability.
ā¢ Provide onsite technical leadership and decision taking for quick service restorations.
ā¢ Drive Technical Bridges with information from monitoring and other specific tools.
ā¢ Take key decision in terms of failovers, isolating DC and preserving customer experience.
ā¢ Perform targeted flow-triage during major incidents using tools expertise.
ā¢ Leverage tools expertise to perform targeted flow-triage during major incidents.
ā¢ Adapt Flexibly in response to changing demands.
Required qualifications, capabilities, and skills
ā¢ Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
ā¢ Minimum 3 years of Applications Support or related experience.
ā¢ Basic knowledge of application development ā Java.
ā¢ Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
ā¢ Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.
ā¢ Good communications skills ā managing global bridges/ writing executive notifications.
ā¢ Experience working with geographically distributed and culturally diverse work-groups.
ā¢ Hands-on with technical operations ā high pressure shift environment.
ā¢ Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
ā¢ Ability to provide weekend support as part of shift based coverage.
Preferred qualifications, capabilities, and skills
ā¢ Retail banking experience
ā¢ Customer-centric - preferable from technical support roles and/or professional services
ā¢ Cloud Certification
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=c2bfead8836cffdf7cd3fd87bc9f234b