Customer Service Executive - EXPORTS

• Devise and execute strategies to streamline export operations and enhance efficiency.
• Oversee and coordinate the export process to ensure timely loading of shipments and compliance with regulations.
• Prepare, review, and manage export documentation such as bookings, DG declarations, invoices, shipping documents, pre-alerts, and cargo status updates.
• Ensure data entry accuracy into the system.
• Collaborate with freight forwarders, carriers, co-loaders, and logistics partners to arrange shipments and negotiate competitive rates.
• Stay informed and up-to-date with international trade laws, regulations, and compliance requirements.
• Address and resolve any issues or delays encountered during the shipment process.
• Analyse market trends, identify potential trade routes, and develop strategies accordingly.
• Work closely with internal teams including sales, customer service, transhipment, and import pricing to ensure seamless export operations.
• Maintain precise records of shipment costs in compliance with established procedures and Key Performance Indicators (KPIs) to meet ISO standards.
• Adhere to Export Standard Operating procedures (SOPs) while performing assigned duties and responsibilities.

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: Sales Channel Marketing Executive

Job Description:

• Support the Business Development Director in all aspects of the sales process in order to meet targets.
• Help to identify and recruit suitable reseller partners in the various regions.
• Develop and implement marketing strategies including a strong web and social media presence.
• Ensure that marketing, product and sales support material is accurate, up to date and suitable for regional customers.
• Contributing to the marketing strategy and creating new marketing materials as required
• Maintaining and developing relationships with existing customers and resellers via telephone calls and emails.
• Generate quality sales leads in the appropriate market sectors.
• Maintaining the CRM database and producing reports for senior management
• Conducting market research into competitors, competing products, potential customers and resellers
• Working together with other parts of the organization to identify any process improvements and improve standards, efficiency and profitability

Requirements:

• Preferably Diploma/Degree in Marketing/Business related, or relevant qualifications. Fresh graduates are welcomed to apply.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Customer Service Executive - Imports

· Prepare proper import shipping documentation and liaise with shipper, consignee, various authorities, shipping and overseas agents and execute the freight operations in a proper and efficient manner

· Review of customer enquiries for the company’s import freight and logistics business scopes

· Prepare quotations for customers (Nomination / Delivery - FCL / LCL)

· Perform proper clarifications and negotiations with customers on the proposals submitted

· Review of customer orders to ensure no difference in proposals/quotations offered and customer orders

· Liaise with various logistics appointed subcontractors and execute the supervision and management of related logistics services delivered in a proper and efficient manner

· Initiate proper disposition action for nonconforming services

· Perform necessary corrective and continual improvement actions and programs as directed by management

· Perform any other duties assigned as and when required

Job Overview:

The Customer Sales Executive is responsible for providing exceptional service and support to assigned key accounts. The role involves managing client inquiries, troubleshooting issues, and ensuring that clients receive the highest level of satisfaction with the company’s products and services. The Customer Sales Executive serves as the primary liaison between the client and internal departments, helping to maintain strong, long-term relationships.

Key Responsibilities:

· Client Support and Relationship Management:

• Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
• Provide prompt and accurate responses to client queries regarding products, services, and order status.
• Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

· Order Management and Coordination:

• Manage and process client orders, ensuring accuracy and timely delivery.
• Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
• Monitor the progress of orders, resolving any issues that may arise.

· Issue Resolution:

• Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
• Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

· Client Feedback and Reporting:

• Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
• Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).

· Collaboration and Cross-Department Communication:

• Work closely with the sales and account management teams to ensure alignment on client strategies.
• Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.

Requirements:

· Education:

• Diploma or Bachelor’s degree in Business, Communications, or a related field is preferred.

· Experience:

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.

· Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.

· Key Competencies:

• Client-focused with a proactive attitude.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

Key Job Purpose:

• Work with Business functions’ business process owners (BPOs) to implement in-house business application software together with Business Application Management (BAM) team and other BPE Leads.
• Review and implement appropriate change requests for in-house business application software.
• Provide post-implementation support to end users of business applications.
• Develop any process enhancements and improvements.
• Managing multiple ongoing projects and its stakeholders related to Process Enhancements.

Job Responsibilities:

Part of an implementation team to implement in-house business application software:

Participate in business blueprints and designs for in-house business applications and ensuring -

• appropriate cross-functions and cross-affiliates reviews of such business blueprints
• the maximum level of global and region standardization that is possible
• adherence to corporate governance framework
• the processes are efficient across business functions and does not impede other functions from carrying out their activities after implementation.
• Liaise with BPOs to ensure the blueprints and designs are appropriate and suitable to address operational needs whilst ensuring such business blueprints adhere to corporate governance framework.
• Work with BPOs to develop and/or change business processes as appropriate to ensure success of business application implementation.
• Support integration testing, user acceptance testing, end-user training and go-live support.

Review and implement appropriate in-house business application software change requests:

Review change requests received from users with BAM to ensure that such change requests are appropriate and suitable for operational needs whilst ensuring -

• the maximum level of global and region standardization that is possible
• adherence to corporate governance framework
• the processes are efficient across business functions and doesn’t impede other functions from carrying out their activities after implementation.
• Work with BPOs in reviewing business blueprint deviations and amendment the change requests or business process with requestors, users and BAM.
• Develop and/or change business processes as appropriate to ensure success of change requests implementation.
• Support integration testing, user acceptance testing, end-user training and go-live support.

Provide post-implementation support to super-users:

• Create and implement programs that will provide refresher trainings to end-users in usage of business applications.
• Create and implement programs on-boarding new users by providing the appropriate trainings in usage of the business applications.
• Adequately address “how-to” queries from end-users.
• Adequately support users in handling complex transactions in the business applications.
• Escalate to BAM, cases that requires BAM intervention.

Review and develop any process enhancements and improvements.

Regularly review business processes (independent of any in-house business application softwares) with BPOs to improve on -

• Process efficiency
• Address corporate governance concerns
• Address external regulatory concerns
• Work with BPOs to develop and/or change business processes as appropriate to ensure success of business processes changes implementation.

Any other additional related responsibilities and project as required by Superior

Job Requirements:

• Minimum Diploma or Degree in related discipline
• At least 5 - 6 years of relevant experience in SAP ECC or SAP S/4 HANA
• Possess good knowledge in Supply Chain Management Operations.
• Excellent oral and written communication skills in English
• Detail-oriented, Stead-fast, Self-motivated, Proactiveness

Join Our Team as an HR Executive

We are seeking a dedicated and proactive HR Executive to join our growing team. If you are passionate about people, detail-oriented, and thrive in a dynamic work environment, this is the opportunity for you!

Key Responsibilities:

• Recruitment & Onboarding: Manage the end-to-end recruitment process, including posting job advertisements, screening applicants, coordinating interviews, and handling work pass applications and related administrative tasks.
• Work Pass Administration: Oversee work pass matters, including applications, renewals, and cancellations.
• Policy Development: Design, update, and implement HR policies to ensure compliance with the Employment Act and alignment with organizational goals.
• Payroll Management: Handle payroll processing for employees, ensuring accuracy and timeliness.
• Employee Life Cycle Management: Support various aspects of employee management, including confirmations, insurance, leave administration, contract renewals, and offboarding processes.
• Training & Development: Coordinate employee training programs, including course registration and progress monitoring.
• Insurance & Claims: Work closely with agents to manage insurance claims and related processes.
• Performance Management: Assist in administering performance reviews and evaluations.
• Documentation & Compliance: Maintain accurate and confidential HR records and collaborate with government bodies on employee-related matters (e.g., MOM surveys).
• Ad-hoc Duties: Undertake additional responsibilities as assigned.

Requirements:

• Proficiency in both English and Mandarin (written and verbal) to liaise effectively with stakeholders.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to work under pressure and meet tight deadlines.
• Demonstrates reliability, adaptability, and integrity in all aspects of work.
• Diploma or higher qualification in HR, Business Management, or a related field.
• IT proficiency: Skilled in Microsoft Excel, Word, and HR-related tools or software.
• At least 1-2 years of experience in a similar role (preferred).

If you are ready to take the next step in your HR career, we’d love to hear from you!

Apply Now and Be Part of Our Team!

Responsibilities in Events & Retail Stores:

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• To ensure stocks are fully replenished on retail shelves at all times.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Participate in monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Work with Shop in Charge on the Retail & Events Team

• Equipped in technical skills and product knowledge.
• Constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting standards.
• Ensures that safe working practices are followed
• Maintains levels of confidentiality and discretion for all VIPs.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are up to date

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Addressing feedback from VIPs to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or Pop up events.
• To record and handle any defective and damaged goods and highlight to management in a timely manner.

The Senior Executive, Facilities Management, plays a key role in ensuring the efficient and effective operation of all facilities and buildings managed by the company. This role involves overseeing the day-to-day operations, maintenance, safety, and improvement of the company’s physical assets. The Senior Executive will work closely with various internal teams, external contractors, and vendors to support business operations and ensure compliance with health and safety standards.

Roles and Responsibilities

Facility Operations Management

• Oversee daily operations of building systems, including HVAC, lighting, plumbing, and electrical systems
• Ensure facilities are well-maintained, functional, and safe, proactively identifying and resolving issues
• Coordinate and manage facility repairs, preventive maintenance schedules, and upgrades
• Monitor and ensure compliance with all relevant health, safety, and environmental regulations

Vendor and Contractor Management

• Manage relationships with third-party contractors, vendors, and service providers
• Negotiate service contracts and ensure that service level agreements (SLAs) are met
• Oversee contractor performance and address any issues related to service delivery

Budget and Cost Management

• Assist in developing and managing the facilities management budget, ensuring cost-effective solutions
• Monitor and track expenditures related to facility operations, maintenance, and improvements
• Identify opportunities for cost savings and operational efficiencies

Health and Safety Compliance

• Ensure all facilities comply with health and safety regulations, including fire safety, emergency evacuation plans, and risk assessments.
• Conduct routine safety audits and implement corrective actions where necessary

Sustainability and Enviromental Initiatives

• Promote energy-efficient and sustainable practices across facilities operations
• Implement energy-saving initiatives and monitor facility energy consumption

Reporting and Documentation

• Maintain accurate records of maintenance activities, budgets, and contractor agreements
• Prepare and present regular reports to management on facility performance, incidents, and budget status

Team Collaboration and Leadership

• Collaborate with other departments to address facilities needs and issues
• Provide leadership and guidance to junior staff, ensuring the team is aligned with company goals

Requirements

• Bachelor’s degree or Diploma in Facilities Management, Engineering, or a related field
• 3 - 5 years of experience in facilities management
• Experience in managing facilities maintenance, vendor relations, and budgeting
• Strong knowledge of building systems (HVAC, electrical, plumbing, etc.) and facilities maintenance
• Excellent project management skills, with the ability to manage multiple tasks and priorities
• Strong communication and interpersonal skills to interact with internal teams, contractors, and vendors
• Strong problem-solving and decision-making abilities
• Detail-oriented with a proactive approach to problem-solving
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Commitment to safety and compliance with regulations

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

• Responsible for the accuracy and completeness of financial records of assigned companies
• Analytical review of financial statements of assigned companies
• Prepare audited financial statements of assigned companies
• Prepare audit schedules and liaise with auditors accordingly
• Prepare periodic financial report for reporting to Joint Venture partners or banks
• Prepare and monitor funding position of assigned vessels and/or companies
• Liaise with relevant stakeholders and business partners on the performance of assigned vessels and/or companies
• Participate in the monthly review and closing process of the assigned vessels and/or companies
• Prepare tax compliance submission for assigned companies
• Perform revaluation and allocation function in Oracle as appropriate
• Prepare journal entries and maintain accounting schedules as appropriate
• Maintain fixed assets information in a timely and accurate manner
• Perform checks to ensure accuracy of the system generated information
• Assist in administrative matters in the department
• Actively participate and engage in the process for the continuous improvement of departmentalprocedures through QMS
• Other ad-hoc duties

• Degree in Accounting / professional qualification in Accounting
• 4-5 years work experience in Accounting-related roles
• Working knowledge of FRS
• Strong computer skills and experience in computerized accounting/ERP systems an advantage
• Most recent work experience should include: Analytical review of financial statements, Preparation of financial reports, Preparation of audit schedules and liaison with auditors
• Matured and strong team player with the ability to communicate effectively across all levels
• Prior experience in shipping industry and/or shared service centre will be an added advantage
• Ability to work under pressure and to meet deadlines
• Comfortable in handling high volume work in a fast paced environment
• Able to commence immediately or within short notice

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Responsibilities

• Manage orders from various digital platforms holistically, including website, e-commerce official online channels (eg, Lazada, Shopee, etc)
• Process e-commerce orders in our in-house system and excel
• Work closely with the warehouse, fleet team, and clients to optimize process flows
• Monitor and respond to internal/external inquiries in a timely manner
• Enhance customer experience and drive the growth of the e-commerce business by managing customer order fulfillment, technology, and infrastructural plans
• Understand the operational workflow of the entire business and identify opportunities to bring value to the company
• Work closely with customer service to ensure daily customer orders are fulfilled within target order fill rates
• Ensure compliance with company standards and relevant regulations
• Monitor & Perform physical stock checks in the ecommence products and packaging
• Manage inventory to ensure product availability for all orders
• Other related duties as assigned

Requirements

• Diploma in any field of discipline
• Must be proficient in Microsoft Office (Excel, PowerPoint and Word)
• 2 years & above of relevant experience in managing ecommerce platforms is an added advantage
• Strong customer service skill
• Able to multi-task with good time management skill
• Strong analytical skills and ability to work under pressure and handle tight deadlines
• Passionate about the fast-paced and challenging nature of the e-commerce industry
• Strong work ethic, positive attitude, and genuine desire to learn

Primary Purpose

The Senior Executive for Regional Admin Finance will support the finance department in various administrative and financial tasks. This role involves assisting with budgeting, forecasting, financial reporting, month-end closing processes and company projects. The assistant will collaborate with different corporate functions to ensure efficient financial operations and contribute to informed business decisions.

Key Accountabilities

• Review and validate Corporate Packages to ensure adherence to reporting requirements.
• Prepare and generate monthly reports for corporate function heads.
• Prepare monthly Corporate SGA and Capex reports for stakeholders.
• Distribute the Corporate Datapack to Business Centers (BCs) and ensure the analysis and landing forecasts are accurate and meaningful.
• Conduct monthly reviews of Corporate SGA intercompany transactions within the APAC region.
• Perform ad-hoc analyses as required.
• Collaborate with various finance functions to enhance processes and improve financial reporting.
• Assist in preparing budget guidance and budget templates.
• Provide support in the SGF Administration process.
• Collaborate with stakeholders (FP&A, Accounting, local Finance teams, corporate function members etc).
• Support the finance team with ad-hoc reporting and involvement in projects as Region Finance resource as needed.

Inherent Requirements

Formal Qualifications

• Qualified Accountant (CA/CPA) with Bachelor’s degree in Accounting or a related field.

Key Skills / Core Competencies

• Expertise of IFRS accounting standards.
• Strong analytical skills and attention to detail.
• Good understanding of management accounting, general ledger information system and internal control.
• Experience with financial reporting and financial modelling.
• Effective communicator including strong verbal, written skills.
• Understand process improvements and standardizations.
• Project management and financial expertise in analysis of business cases and financial projections.
• Embrace core values: Integrity is essential.
• Ability to work with ambuigity.

Experience

• Minimum 3 years’ experience in accounting/finance field.
• A Big 4 Accounting experience and Med tech industry experience is preferred.

Responsibilities

• Report to and assist the Operations Manager with the entire catering operations.
• Assembling food items according to the Event orders.
• Loading and unloading of equipment and food.
• Punctual delivery of food and set up of events.
• Compliant to the mandatory hygiene and safety standards and requirements.
• Support the logistics and provide catering services including set up, fulfill service staff requirements when needed for all types of events.
• Responsible for proper care of catering equipment.
• Ensure timely delivery of all events as per the delivery schedule.
• Liaise with clients on set-up requirements.
• Ensure that vehicles are in good working condition and to maintain cleanliness of vehicle.
• Any other duties assigned by Supervisor.

Requirements:

• Min 1 years of experience in related industry.
• We are looking for applicants who are Singaporean residents.
• Must have a Singapore Class 3 driving license.
• Ability to work efficiently and independently with minimal supervision.
• Attention to detail and the ability to follow instructions accurately.
• Good communication skills to converse with customers.
• Must be physically fit and strong as the job requires carrying of heavy events equipment.
• Able to work in a fast paced environment.
• Able to work weekdays, weekends & public holidays.
• Able to start immediately

We are seeking a meticulous and motivated Accounts Executive to join our finance team. In this role, you will provide essential support to the accounting department in various functions, ensuring accurate financial record-keeping and contributing to the smooth running of our financial operations.

Key Responsibilities:

• Assist in the preparation and processing of invoices to clients, ensuring accuracy and timely delivery.
• Provide support in processing payroll for both office staff and ship crew, including data entry, verifying timesheets, and ensuring compliance with relevant regulations.
• Assist with accounts payable and receivable functions, including processing payments to vendors, recording customer receipts, and managing outstanding invoices.
• Maintain accurate and up-to-date financial records in the general ledger system.
• Assist in the preparation of monthly and annual financial statements, including balance sheets, income statements, and cash flow statements.
• Perform bank reconciliations to ensure that bank records match company records, identifying and resolving any discrepancies.
• Assist in managing cash flow, monitoring account balances, and ensuring timely payments.
• Provide support to the accounting team with other accounting-related inquiries and tasks as required.

Qualifications:

• Diploma in Accounting or a related field.
• Minimum 2 years of experience as in a similar accounting role.
• Knowledge of accounting principles and practices.
• Proficient in accounting software and Microsoft Excel.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.

Sakya Tenphel Ling is one of the first and largest Tibetan Buddhist temples in Singapore, situated in the East. We have a long history since 1960s to propagate Buddhism in Singapore. Currently, we are heeding the Government’s call to innovate and modernize our operations. We are looking for a dynamic, dedicated individual to be part of this vision.

Job Highlights

• Unique opportunity to be part of a vibrant Buddhist community
• Learn the art of balancing both spiritual and work life
• Be “The Face” of our Buddhist temple to uphold our Society’s image and core values

Job Description

Your role will involve:

• Handling walk-in/over-the-counter registrations, telephone calls and email enquiries
• Providing good customer service and maintain good relationship with stakeholders/devotees
• Processing payments using online/mobile registrations, PayNow & NETS
• Able to handle applications of work passes, government-related applications, etc.
• Able to promote centre's programmes & securing programme sign-ups
• Demonstrate good office work initiative & ownership
• Assist with administrative support and ad-hoc duties when required

Job Requirements

• GCE O/A Level/ITE/Diploma, with around 2 years of relevant experience in customer service or in a service-oriented environment.
• Comfortable with front-facing duties - provide good customer service, polite and cheerful demeanour, able to take initiative
• Proficient in Microsoft Office (Word, Excel) on both desktop and browser
• Bilingual in English and Chinese; both written and spoken
• Good organization and administrative skills
• Strong oral and written communication skills
• Ability to multitask, prioritise and manage time effectively with minimal supervision
• Positive-mindset, team-player, problem-solver and energetic attitude
• Preferably residing in the East
• Able to work for a 5-day work week and must be able to work on weekends

If you are interested, please send your latest CV with cover letter to [email protected]

The Project Management Executive, a highly organized and detail-oriented individual, shall assist in the planning, execution, and completion of various projects, ensuring that all project goals and objectives are met within the specified timeframe and budget.

Key Responsibilities:

• Assist in defining project scope, goals, and deliverables.
• Develop detailed project plans and schedules.
• Coordinate project activities and resources.
• Monitor and report on project progress.
• Identify and manage project risks and issues.
• Ensure that project resources are available and properly allocated.
• Act as a liaison between the project team, stakeholders, and clients to ensure clear and consistent communication.
• Assist with the creation of project management documents such as budgets, schedules, and plans.
• Organize meetings, maintain project calendars, and track deadlines
• Ensure project documentation is complete and up-to-date.
• Organize meetings, maintain project calendars, and track deadlines.
• Identify potential issues and work with the project manager to develop solutions
• Support senior project managers in various tasks as needed.
• Keep track of project milestones and deliverables and provide updates to stakeholders

Qualifications:

• Bachelor’s degree in business administration, Project Management, or a related field.
• Proven experience as a Project Coordinator or similar role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

Preferred Qualifications:

• Project Management Professional (PMP) certification.
• Experience in the industry relevant to the projects being managed.

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 127 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Work closely with Category Managers on generating and updating of planograms
• Ensure timely planogram roll out and modules update
• Clearly communicate to stores on planogram changes and delisted item listing
• Planning of store layout for new & refit stores
• Work closely with Category Managers on brand IDs and cosmetics, and Area Managers on off shelf displays
• Coordinate with suppliers and contractors on the design and installation of counters for new & refit stores
• Update necessary modules for new & refit stores in My.Spaceman and SAP
• Any adhoc projects and tasks assigned

About You

• Minimum A level/Diploma holder
• Min 1 years of retail experience
• Good communication and interpersonal skills
• Self-motivated, passionate and detailed in work
• Able to work independently in a fast pace environment
• Knowledge of Spaceman Software, Auto-Cad and SAP will be advantageous

Benefits

Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement

Location: Tampines North

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive specializing in Order Management. The successful candidate will play a pivotal role in ensuring a seamless order processing experience for our customers. The primary responsibility will be to manage and oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and exceptional customer satisfaction.

Key Responsibilities:

1. Order Processing:

• Receive and review customer orders, ensuring accuracy and completeness.
• Input orders into the system accurately and in a timely manner.
• Coordinate with various departments to ensure order fulfilment within specified timelines.
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date)
• Handle returns enquiries and provide clear guidance to customers on return process.
• Handle all claim matters on defects and wrong pricings, etc.

2. Customer Communication:

• Communicate with customers regarding order status, delivery timelines, and any relevant updates.
• Handle customer inquiries and concerns professionally and efficiently.
• Provide proactive communication to customers regarding any potential delays or issues.
• Follow up to resolve any issues that arises.

3. Issue Resolution:

• Investigate and resolve order-related issues promptly and effectively.
• Collaborate with cross-functional teams to address any challenges in the order fulfilment process,
• To resolve feedback and address operation challenges.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.

4. Documentation and Record Keeping:

• Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
• Prepare and maintain reports related to order processing metrics.

5. Collaboration:

• Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.
• Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.
• Foster a positive work environment.

Qualifications:

• Possess a Degree (Fresh graduate), Diploma or equivalent
• 5 years of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.
• Proficiency in using order management systems and related software.

Preferred Skills:

• Familiarity with order processing systems.
• Prior experience in a fast-paced customer service environment.
• Knowledge of supply chain and logistics processes.
• Ability to adapt to changing priorities and thrive in a dynamic work environment.

JOB SUMMARY:

To support the Company's roadmap towards being a supplier of choice and the transformation of the Company's value-added proposition to customers.

MAIN DUTIES AND RESPONSIBILITIES:

• To track relevant legislations/policies that affect vegetable oil trade (with focus on carbon) and advise stakeholders in the Company.
• To assist in designing product flows to help identify specifications / requirements of the customer(s). Collaboration with different Departments will be necessary.
• Develop a strong trading acumen by understanding how the commodity market functions.
• Develop an understanding of supply chain and logistics.
• Support Key Accounts team in presentations.

Requirements:

• Degree in any Discipline
• Keen interest in policy, regulations and market trends.
• Relevant experience in vegetable oil trade and/or with focus in carbon is a plus
• Strong learning agility
• Good numerate and analytical skills
• Effective communication and networking skills

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Location: Bukit Merah

Mon to Fri 8.30am to 5.30pm

MNC company

Need to drive to Malaysia (using company car / own car)

Job Description

• Work closely with logistics team on logistics requirements
• Process daily purchase order
• Build and maintain relationships with suppliers
• To ensure budgets are under control to meet its target.
• To work closely with suppliers on meeting products specifications and delivery schedule base on Customers’ requirements
• To negotiate with Suppliers and vendors on the term

Requirements

• Diploma & above
• At least 2 years working experience (preferable manufacturing industry)

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description:

• Support procurement process at DxD Hub, ensuring technical and policy compliance as well as value-for-money.
• Structuring requirements for procurement process: Translate purchase requests from technical team to online procurement systems.
• Perform and/or support activities throughout procurement process. Example activities include creating internal approval memos and justification, preparing external documents (e.g. Invitation to Quote, Tenders).
• Support proposal evaluation: work with users to perform structured assessment of vendor proposals and recommend proposal to award.
• Partner with executives in other functions including Procurement and Finance to ensure efficient operations.
• Collate and track data to support analysis, including maintaining databases and hard copy records.
• Ensure that database is updated in a timely and accurate manner.
• Provide general administrative and clerical support to DxD Hub Team ensuring safe and comfortable DxD Hub operations.
• General administrative and clerical support to DxD Hub Team.
• Manage and monitor inventory of office and pantry supplies and re-order as needed.
• Track non-scientific equipment and assets (e.g. video conferencing system, furniture) and work with vendors for maintenance.
• Monitor facilities vendors (e.g. cleaning, telecom) to ensure a comfortable office environment for staff including light clean-up as needed.
• Work closely with SpIA and HR for the issuance of staff card for new hires and ensure that the staff has access to all DxD office sites.

Job Requirements:

• Diploma holder with a certificate in professional secretarial skills/ finance.
• Minimum 5 years of relevant experience in similar capacity.
• Experience in purchasing of biomedical consumables and equipment would be an advantage.
• Proficient in MS Office Applications, including Word, Excel, PowerPoint, and Outlook.
• A team player with excellent interpersonal, communication and organisational skills.
• Able to communicate effectively, multi-task, and work in a dynamic environment.
• Well organised and good written communication skills.
• Awareness of workplace health and safety would be an advantage.
• Meticulous and able to work independently in a fast-paced environment.
• Individual who is self-motivated, and results driven.
• Proactive and takes ownership of projects.
• Adaptable and able to work under pressure.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description:

• Manage all accounting transactions
• Prepare budget forecasts
• Handle monthly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Comply with Singapore financial policies and regulations

Other Responsibilities Include:

• Handle incorporation secretarial matters, independently, such as preparation of resolutions/minutes for clients’ companies, online submission with ACRA, annual filing, update of statutory registers and minute book etc
• Ensure compliance with relevant statutory and regulatory requirements
• Human Resources including payroll, staff claims, employment documents, leave updates, and filing
• Administration including ordering office supplies, and other ad-hoc

Requirements:

• Diploma in Accountancy or its equivalent
• Min 2 - 3 years of relevant working experience
• Good accounting skills, preferably a full set of account
• Proficiency in accounting software, such as ABSS and MYOB
• Good attitude and ability to work independently as well as a team
• Meticulous, detailed, resourceful, and willing to take up additional responsibility

Office Location:

Block 512 Chai Chee Lane, #05-07, Singapore 469028

Job Highlights

• Enjoy year round of staff discounts across all products
• Embracing an employee centric culture
• Value work-life balance
• Lively work environment

The successful candidate's primary responsibility is to oversee operations and staff in retail outlets, implementing strategies to increase sales, and ensuring customer satisfaction. You will also be actively involved in marketing activities to increase brand recognition and store foot traffic.

Job Responsibilities

• Overseeing all retail operations and ensuring productivity levels are met.
• Promote products, handle and follow up with customer inquiries.
• Achieve personal monthly sales target.
• Handle promotional activities end-to-end and assist in store events, roadshow, cross-branding collaborations and marketing initiatives
• Participate in off-site special events and other related activities outside store operations that include Inventory management, POS/invoicing, etc.
• Submit monthly promotion and ensure compliance with customers policies and procedures.
• Maintain outstanding visual merchandising in-store standards.
• Other ad-hoc duties as assigned.

As an individual, you should possess:

• A positive attitude with a passion for delivering excellent service quality to customers.
• Possess good working attitude with strong desire to learn, achieve and excel.
• Energetic, positive, pleasant personality and a results-driven attitude

What you need to succeed:

• Possess a Diploma or equivalent certification.
• Experience in sales, ideally for FMCG or food related industry services.
• 1-2 years handling lower trade or modern trade
• Local class 3 driving license preferred with own vehicle
• Have foresight and eager to build and sustain long term relationship with our customers.
• Good team player with a can-do attitude and willingness to engage and assist with all retail & supermarket initiatives and activities.
• Min. 3 years of handling Supermarket account experience preferred.
• Proficiency in Microsoft system and related software.

The Job

Specific (85%)

• Working in a team to provide support for existing application systems, including managing daily system operations and account-related support.
• Assist end-users in using applications effectively, providing guidance and training when necessary. Point of contact for users experiencing application-related problems.
• Troubleshoot and resolve issues related to application functionality or performance. Collaborate with vendors or developers to escalate and resolve issues, ensuring effective and timely resolution.
• Carry out system setup, configuration changes or customisations to applications to meet user requirements. Ensure proper documentation, software change management and control procedures for all systems.
• Work closely and support project managers to implement new IT application, gathering user requirements ensuring that system implementation meet users’ requirements and within deadline.
• Identify, source and recommend new innovative functionalities and IT solutions that add value to SATA’s future operation needs. Work closely with stakeholders, process owners, and users to integrate technical and application components into business processes.
• Document operational procedures, account management, audits and IT procurement activities. Carry out monitoring and report on application performance and other related metrics.

General (15%)

• Work closely with the infrastructure and network team to ensure maximum system stability and uptime.
• Any other duties, tasks and non-IT related events as assigned by Head of Information Technology.

• Position: Design & Marketing Executive
• Location: Near Tai Seng MRT
• Working hours: 5 days, Monday to Friday (9.00am - 6.00pm)
• Salary (commensurate on experience): Up to $4200+ Variable Bonus + Medical Fees of $500 annually
• Duration: Permanent
• Industry: Garment

Main Responsibilities:

• Assist Manager in campaign planning, execution and all marketing related matters
• Manage external vendors for SEO, SEM strategies
• Propose and plan all relevant social media and digital content calendars aligned to the Marketing Calendar (IG, Linkedin etc.)
• Manage, create and copywriting work of all marketing materials including product catalogues, corporate presentation, promotional flyers, advertising materials, etc.
• Be involved with photography for all social media platforms and keep websites up to date
• Keep current and abreast on all digital content trends and conduct market research and competitor analysis
• Assist to coordinate and liaise with media to secure brand exposure and relevant partnerships
• Manage all product related information update on website
• Weekly & monthly report analysis for campaigns and engagement
• Any ad-hoc duties as assigned

Requirements:

• Diploma or Degree in Marketing or related discipline.
• At least 1-2 years of relevant experience
• Knowledge in textile, garment construction, design and development is added advatange
• Bilingual in English and Mandarin to liaise with Mandarin speaking customers only

Email me at [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.