Retail Sales (Jewellery)

Working days: 5 days (44 hours a week)
Location: Orchard / Vivo City
Basic: $3,000 - $4,000 + Team Commission ($100-$500) + Transport allowance ($60-$70) + AWS

Job description:

• Daily store operation & housekeeping
• Inventory check
• Attending client inquiries
• Provide customer service
• Assisting client repair request and follow up on the process
• Daily opening and closing (follow company SOP)
• Cash counting
• Opening closing safe box
• Complete task assigned by manager
• Doing basic paperwork, filing & excel sales report
• Daily settlement

Requirements:

• Experienced in luxury retail OR watches & jewellery
• Able to commit retail shift hours
• Able to work in PH and weekends

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Senior Sales Executive (Freight Forwarding)

Salary Range: $3500.00 to $4200.00
Working hours: 5 days, 9am – 5:30pm
Working Location: Changi Airfreight Centre

Responsibilities:

• Assist Local Customers and overseas freight forwarders by understanding their requirements and providing tailored solutions.
• Communicate regularly with Local Customers and overseas agent offices to update them on shipment statuses and ensure seamless coordination.
• Source and secure new sales opportunities through inbound inquiries, outbound cold calls, and emails and schedule appointments for sales.
• Prepare and submit competitive quotations for cross-trade and international shipments, ensuring accuracy and alignment with client needs.
• Track sales leads, coordinate quotes, and maintain accurate customer accounts while providing excellent customer service.
• Follow up proactively on submitted quotations to achieve a high success rate and close deals effectively.
• Support the operations department to ensure successful delivery of services that meet or exceed agent expectations.
• Ensure all data are updated in system/spreadsheets and work closely with HQ Marketing Manager for further development and support business growth.
• Perform other duties assigned by the Management to contribute to organisational success.

Requirements:

• Good knowledge of both Freight operations and sales processes
• Min 4 years of experience in the freight forwarding (Air & Ocean) industry within commercial areas, preferably with ocean exposure in a regional role

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

Looking for a Business Development Executive who can build strong relationships with our existing B2B clientele and other financial services providers to ensure they receive the highest service while seeking to identify new opportunities for growth.

• Manage, service and grow the existing portfolio of B2B partners by actively promoting company's product and services, and maintaining existing clients' relationships
• Execute business development activities such as conducting presentations and trainings to increase awareness of company's product and services
• Source and identify new business opportunities through implementing new strategies to grow the business
• Research, gather user feedback and be involved in the process of UAT to increase the user experience
• Creative and independent to develop initiatives, devise sales and marketing strategies to increase presence.

Requirements

• Degree in Business/Finance/Marketing
• Self-motivated, proactive and have a strong sense of ownership
• Good analytical and problem solving skills, meticulous, and able to think creatively
• Great follow up and organizational skills
• Team player with strong stakeholder management skills to manage external and internal parties cross collaborations
• Strong presentation and communication skills, verbally and in writing

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

IT Sales Executive

• Location: Aljunied
• Working Days : Monday- Friday (WFH subject to approval)
• Working Hours: 9am-6pm
• Salary: $2800 - $4000 (Basic + Commission)

Job Responsibilities:
● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
● Develop and execute strategies by analyzing current market trends and needs.
● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
● Ensure accuracy in sales reports for record-keeping and management reporting.
● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:
● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)
● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).
● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.
● Proven good sales track record in related fields

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Brand Ambassador

Salary : $3000++ COMM
Working hours: 5 days (2 rest day based on schedule)
Showroom location: Bukit Merah

Description:

• Supports Sales Manager in achieving annual sales targets.
• Servicing interior designers, architects, contractors & developers
• and secure local project sales. (Regional project sales is a secondary channel)
• Servicing existing & establishing new clientele base for the company.
• Executing sales & coordinating marketing activities in support of organisational sales campaign.
• Supporting in-house retail sales department.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Service Technician (Kitchen Equipment)

Working days: 5.5days

Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm

Working Location: Hougang

Salary: Basic $2400 - $3000 + OT (When require)

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Preschool Cleaner

Work Location: Buono Vista, Bukit Batok, and more!

Work Salary: $1600 - $2000

Job Description

• Always ensure cleanliness of the school.

• Cleaning tasks such as dusting, mopping, sweeping, vacuuming

• Refilling supplies, such as toilet paper, paper towels

• Cleaning spills and other messes up

• Performing maintenance activities related to cleaning such as ensuring bathrooms and toilets are sanitary.

• Dispose trash and rubbish.

Requirements

• No experiences are welcome.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Audit Associate

Location: Tanjong Pagar
Working Days: 5 days
Working hours : 9 a.m to 6 p.m
Salary : Up to $3500

Requirement

• At least Diploma
• 1-3 years accounts prefer with some audit experience

Job Scope

• Handling of accounting
• Accounting files and financial statements
• Carrying out audit process

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Account cum Admin Executive

Working days: 5days

Working Hours: 9am – 6pm

Working Location: Chinatown
Salary: $2800 - $3500

Responsibilities & Duties

Account

• Maintaining accounting and related records (HongKong , Korea, UK,

Netherlands, Germany etc.)

• Completing the periodic and annual audit

• Ensure payments are checked, verified, authorised and approved

• Timely preparation and closing of accounts

• Support and advise project team on financial & accounting matters

• Review and implementation of accounting procedures and policies

Admin

• Manage general communication such as post, deliveries, couriers, etc.

• Manage supply of stationery and other office supplies

• Coordinate the travel arrangements for office on their travel arrangements

and logistics (bookings, visa applications, invitations letters)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Billing Clerk

Working Days: 5.5 days
Working Timing: Mon - Fri: 0800-1700, Sat:0800 - 1200
Salary:$2000 – $2500
Location: Changi Airfreight Centre

Responsibilities:

• Invoice issuance & verification
• Data Entry
• Calculate & record payments
• Updating accounting records
• General admin duties as assigned

Requirement:

• Min 1 year relevant experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

· Perform daily mending of SCADA for UPW & WWT system

· Perform daily water analysis for UPW & WWT system

· Perform daily checking/inspection for equipment/system

· Perform daily operational consumables replenishment

· Perform daily scheduled/routine equipment maintenance

· Perform monthly samples submission for legal compliances

· Perform planning, executing, controlling and closing for projects.

· Execute project installation, machine modifications and productivity improvements.

· Conduct operational training and maintenance guidance for new joined members.

· Submit daily, weekly, monthly reports to supervisor on time.

· Ensure compliance to ISO Operating Procedures with Safe Practices.

· Any other duties as assigned by Superior.

· Systems Include： Ultra-Pure Water (UPW) tanks & supply; Waste Water Treatment (WWT) tanks & discharge; Sewerage (SEW) drainage & discharge; Domestic/NEWater tanks & supply; Process Cooling Water (PCW) tanks & supply; Process Waste Water (PWW) tanks & drainage

Requirements

· ITC/NTC in Mechanical/Mechatronics with at least 3/5 years’ relevant experience

· Specialist Diploma in Water Technology & Process would be an advantage

· Experience in using SCADA system for process control; in Annual Plant Maintenance; in ISO/RBA audits; in NEA/PUB audits would be an advantage.

To apply, please visit to www.gmprecruit.com and search for Job Code: 17529.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

IT Sales Executive

• Location: Aljunied
• Working Days : Monday- Friday (WFH subject to approval)
• Working Hours: 9am-6pm
• Salary: $2800 - $4000 (Basic + Commission)

Job Responsibilities:
● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
● Develop and execute strategies by analyzing current market trends and needs.
● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
● Ensure accuracy in sales reports for record-keeping and management reporting.
● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:
● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)
● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).
● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.
● Proven good sales track record in related fields

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Admin and Finance Executive (6 months Contract)

• Monday - Friday 9am -6pm
• Salary Range : $2,500 - $3,500
• Location : Buangkok

Job Description:

• Assist with procurement
• Processing of petty cash and invoices
• Verifying payment listings and maintaining of vendor listing
• Checking of payment vouchers from facilities
• Checking of management accounts and financial statements
• Prepare, review of budget proposals and monitoring of expenditure
• Checking of finance documents in preparation and provide support for audit
• Maintaining and updating of Admin and Finance records
• Tagging of fixed assets, inventory, and condemnation of items
• Issuing and obtaining signatures for Cheque
• Provide secretarial support for committee meetings
• Other Ad-hoc duties

Job Requirements

• With relevant experience
• Possess at least Diploma cert
• Able to attend meeting or work on weekend whenever required (quarterly meeting)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Sales and Customer Service
• Attend to walk-in customers, phone, and email inquiries
• Liaise with suppliers and clients
• Prepare quotations, tenders, purchase orders, delivery orders, data entry, etc.
• Plan delivery schedules
• General admin tasks, filing, inventory management, correspondence

REQUIREMENTS:

• Good interpersonal and communication skills
• Able to work independently with minimal supervision
• Experience in the garment/work wear industry is an added advantage

Business Development Executive (Branding Agency)

Working Days: Mon -Fri, 9am - 6pm
Location: Chinatown
Salary: $3,500 - $4,500

Your responsibilities will include (a) Effectively and efficiently managing the Client Services team and (b) Overseeing and driving initiatives aimed at improving strategies to better serve the evolving needs of our customers.

Responsibilities:

• Drive new business development using seasoned sales techniques, catering to both new and existing clients.
• Guidance to the agency team to secure wins in pitches, leveraging strong client knowledge and insights.
• Champion strategies and ideas for integrated campaigns spanning brand, advertising, content, social digital.
• Actively develop and manage company sales targets.
• Inspire and influence clients, creative teams, and project members.
• Oversee project management for team members, ensuring effective coordination.
• Stay up-to-date with the latest trends, best practises, and competitive movements in the industry.
• Drive marketing planning and implementation for the company.
• Co-steer the agency's business and cultural directions in collaboration with senior management.

Requirements:

• Degree in Business, Marketing, Communications, or of related discipline
• At least 2 - 5 years of marketing experience within agency
• Experienced in agency operations and workflow
• Experienced in leading and guiding a team

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Tittle: Associate System Engineer / System Engineer (2 years contract renewable)

Working Days & Hours: 5 days, 8.30am- 5.50pm

Salary: $2800- $3000 (AE), $3500 (System engineer) + Allowance

Location: East, and clients site whenever required

Job scope:

• To provide support on maintenance project.
• Handle system administration, network support, implementation, troubleshooting in Windows / Linux / Unix.
• Hands on experience in managing LAN / WAN / Routers / Switches / DNS / VPN and Firewall is preferred.

Requirements:

• At least a Diploma in Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• Must have at least 1-2 years of Server experience
• Able to work on scheduled standby on rotating weeks

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Job Description:

• Maintain security by ensuring a safe and secure environment for guests and team members at MBS.
• Present a professional image and deal with incidents in a discreet and confident manner.
• Ensure optimum guest service through the delivery of excellent customer service.
• Respond to first aid incidents and apply effective first aid skills for customers and team members.
• Perform security functions at assigned posts and areas within the property.
• Observe and monitor persons and property to maintain security and safety.
• Escort or carry valuables as assigned or directed. Valuables may include the transportation of chips and cash as well as documentation.
• Respond to any emergencies and alarms as directed by Security Operations Control Room and Security Management.
• Monitor and manage crowd levels within the work environment.
• Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
• Maintain and apply skills to deal with the management of intoxicated persons within the work environment.
• Handle lost property in accordance to procedures.
• Participate in training programs.
• Maintain professional skills by staying abreast of current developments and participating in developmental programs available within and outside the company.
• Perform other tasks within the IR, including CAT C Special Employee License tasks, as directed by the Vice President, Security Service Department.

Requirements:

• Minimum secondary school qualification.
• National Skills Recognition Scheme (NSRS) or WSQ Trained.
• Possess initiative and a good team players.
• Good written, verbal and interpersonal skills.
• Able to work overtime and work different shifts on short notice.
• Must have attained PLRD Senior/Security Officer Grade

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Description

As a Care Assistant, you are to execute daily care duties, health-being to all Clients in the

Centre.

Client inclusive of:

1) Normal care

2) Dementia care

You are to facilitate small-group scheduled activities daily in the centre to enable all client

-to gain dignity and fulfilment. To work with Care Associate to take up weekly activities mainly for Dementia group client.

Day-to-day operation of the centre:

- Support in basic activities (ADLs – Activities of Daily Living), including

-assistance with personal hygiene, mobility and transfers, toileting, diaper changing,

feeding.

- To monitor clients’ medical and health conditions

- Facilitate small group activities:

o Exercises to seniors’ interest and hobbies (including persons with dementia)

o Perform general housekeeping to maintain the cleanliness and hygiene of

the centres

- Involve daily Disinfection of equipment and facility after use.

Additional Responsibilities:

-Daily updating of Documentation

-Any other duties assigned by your immediate superior to support the centre.

Qualifications:

-ITE – Certificate in Health Care; CoC in Dementia Care & Smart Solutions,

-Or GCE ‘N’/O with/without working experience in Health care environment

-Or PSLE education certificate would require an additional IELTS Certificate, with five years experience working in Health care environment

Meet Our Team:

As a sales specialist for 1:1 Pega's Customer Decision Hub (Market leading 1:1 Customer Engagement Platform), you will report directly to the Pega sales organization but enjoy close links with the Pega CDH product segment team. The product segment team aims to accelerate Pega's growth and scale our business in specific product segments that are key to the development and success of Pega and our clients. You can read about decisioning at Pega here: https://www.pega.com/products/decision-hub

Picture Yourself at Pega:

You will have access to Pega's market-leading 1:1 customer engagement solutions, uncapped earning potential, and the world's most innovative organizations as reference-able clients. You will be a thought leader, a true partner, and a collaborator with clients seeking to rethink how they run their businesses.

What You'll Do at Pega:

1. Drive CDH Pipeline and Program Success

• Work with field sales reps to land large-scale CDH programs and secure a healthy pipeline of CDH opportunities.
• Develop strategic engagement plans for APJ CMOs and senior marketing executives to showcase the transformative impact of CDH on customer experience.
• Identify, engage, and align with the right CDH partners to strengthen market presence and expand the reach of Pega CDH.

2. Executive Client Engagement

• Act as a trusted advisor to client executives, particularly CMOs, to articulate CDH's value proposition and tailor solutions that meet their unique business challenges.
• Support and drive the sales organization's approach to customer engagements, leading key discussions and positioning Pega as the strategic choice for customer engagement and decisioning solutions.

3. Deployment Support with Business Excellence SMEs

• Participate in critical CDH client deployments, working closely with CDH Business Excellence SMEs to ensure successful implementations meet client expectations.
• As part of this role you will support our Business Excellence SME’s, Consulting and Partners.
• Offer guidance and provide a strategic perspective on deployment best practices, customer success planning, and business impact.

4. Sales Governance and Alignment with APJ Sales Leaders

• Partner with APJ Sales Leaders to establish, maintain, and improve the sales governance framework across the CDH business.
• Regularly review sales strategies, pipeline health, and progress against targets to ensure alignment with overall business goals.
• Deliver insightful reporting (sales forecast) and analysis on CDH program performance, partner ecosystem effectiveness, and key market trends.

Who You Are:

• Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, and customer value management.
• Excellent communication skills and ability to interact with senior business and IT managers within large blue-chip organizations.
• Comfortable working in an entrepreneurial, high-growth growth and pressurized environment
• Able to grasp new technology concepts quickly and think creatively.
• Able to communicate and organize up, down, and across the organization to get desired outcomes.

What You've Accomplished:

• 8+ years selling complex enterprise software solutions to major organizations (or equivalent in a marketing services/consultancy/agency environment)
• Extensive knowledge of the CMO, Retention Executive, Revenue Officer, Next Best Action, predictive analytics, and real-time marketing services and products from an enterprise technology perspective.
• Thorough understanding of the Digital Marketing landscape, including Paid Media & Social.

Pega Offers You:

• Gartner and Forrester Analyst acclaimed technology leadership across our categories of products - Real time decisioning https://www.pega.com/forrester-rtim-2024
• The opportunity to join, contribute to and learn from, the market-leading global team
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company, Family Paid Medical and life insurances.

WHY DUPONT?

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Get to know our Purpose and make it yours by bringing innovations to market and give back to communities in which we work and live. Get to Experience a collaborative environment where teamwork is celebrated with flexibility and inclusivity. Have the Opportunity to build a rewarding and fulfilling career.

The role is open to both experienced working professional and graduate from university and polytechnic. This is a 12months renewable contractual position, with career path to growing to be an account manager.

ABOUT THIS ROLE

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and achieve maximum value from the company’s products and services, fostering strong relationships, and enhancing customer

RESPONSIBILITIES

• Receive and process, quotes, and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customer with pricing and delivery information based on company procedures and policies.
• Work with Sales, Product Management, Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global site to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
• Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
• Utilize Customer Complaint database and follow through to closure
• Perform at a novice to intermediate level answering customers' questions about products, prices, and availability.
• Assist with creation and process basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
• Obtain customer forecasts, complete excel templates and coordinate with the Demand Analyst.
• Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents.
• Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
• Manage B2B portals as required by customer
• Manage customer data as required in CRM.
• Adheres to quality and safety systems or maintenance of quality and safety standards.
• Perform other duties as assigned or necessary to meet changing business conditions.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

The role will be responsible for

- the design and development of the TikTok customer service platform

- deeply understand the business, provide users with intelligent and efficient service solutions through abstraction

- reasonably decompose and implement product requirements of different periods and urgency levels

- write technical documents and design plans for related products

- learn and research advanced technologies in the industry to maintain technological progress

Qualifications

Minimum Qualifications

- Proficient in at least one programming language, such as Java, Golang, Python, or C++

- Bachelor Degree in Computer Science or related field

Preferred Qualifications

- Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservices architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About DigiFT

DigiFT makes it easy for Web3 companies to invest in TradFi assets by providing on-chain access to institutional-grade assets. With our Tier-1 regulatory license, we ensure that investments are not just protected, but secure and transparent.
For asset owners, particularly financial institutions, DigiFT enables them to issue blockchain-based security tokens that investors can trade with continuous liquidity using an Automated Market Maker (AMM).

DigiFT is Asia's first regulatory-compliant exchange for on-chain real-world assets to be licensed by the Monetary Authority of Singapore as a Recognised Market Operator and Capital Markets Services provider. Established in Singapore in 2021, DigiFT is dedicated to meeting regulatory requirements in the markets it operates in, while delivering innovative yet responsible financial solutions that push the boundaries of financial services.

Key Responsibilities

Account Opening Excellence:

• Guide customers seamlessly through the opening process, ensuring accuracy and compliance.
• Verify AML/KYC information efficiently, adhering to all regulatory requirements.
• Tailor account recommendations to specific needs, delivering personalized solutions.
• Proactively identify and escalate complex/high-risk applications for timely resolution.
• Collaborate with internal teams to streamline opening processes and address any hurdles.
• Develop and maintain clear, user-friendly account opening guides for a delightful experience.

Championing Customer Success:

• Become the trusted advisor, responding promptly and professionally to inquiries across channels.
• Resolve customer issues efficiently, exceeding expectations and building lasting relationships.
• Offer clear, concise information on products and services, empowering informed decisions.
• Maintain accurate and up-to-date customer records for optimal service delivery.
• Escalate complex issues or complaints effectively, ensuring timely resolution.

Continuous Improvement Champion:

• Gather and analyze customer feedback, identifying areas for user experience enhancements.
• Partner with product and tech teams to translate feedback into actionable improvements.
• Regularly update user guides to reflect platform/procedure changes, ensuring accuracy.
• Conduct User Acceptance Testing (UAT) for new features, contributing to platform efficiency.

Daily Operational Excellence:

• Complete daily operational tasks associated with account opening and customer service efficiently and accurately.

Key Requirements

• Minimum of 1 years' experience in account opening & customer service, ideally in a Singapore financial institution.
• Strong communication, interpersonal, and problem-solving skills with a proactive approach.
• Demonstrated sense of ownership, taking initiative to resolve issues independently.
• Fluency in written & verbal English and Chinese, essential for effective communication.
• Ability to thrive in a fast-paced environment and manage multiple priorities efficiently.
• Proficiency in Microsoft Office Suite and a passion for learning new technologies.
• Detail-oriented & highly organized, with a commitment to accuracy and excellence.
• Passionate about providing exceptional customer service and making a positive impact.

• Global Start Up
• Regional Exposure

About Our Client

Our client is an innovative start up providing AI-powered solutions aimed at transforming businesses with cutting-edge automation, machine learning, and AI-driven insights. They empower people to optimize their delivery, growth, and drive sales-enablement. As they continue to scale, they are looking for a leader to spearhead their Customer Success team in the APAC & India region.

Job Description

• Leadership & Strategy:Lead, inspire, and manage the Customer Success teams across APAC & India, with a focus on hiring, developing, and retaining top talent.
  Build and execute a regional customer success strategy to drive adoption, reduce churn, and increase customer lifetime value.
  Collaborate with senior leadership to align customer success strategies with company goals and ensure customer satisfaction remains a top priority.
  
• Customer Retention & Expansion:Ensure that customers in the region achieve maximum value from the solutions, driving both retention and expansion.
  Develop and implement customer success programs tailored to the unique needs and challenges of clients in your regions.
  Monitor customer health, proactively identifying at-risk accounts and collaborating with internal teams to resolve issues and retain customers.
  
• Customer Advocacy & Relationship Building:Cultivate strong relationships with key customer stakeholders, becoming a trusted advisor to ensure success and satisfaction.
  Lead regular business reviews with customers to track progress, identify opportunities for improvement, and enhance customer relationships.
  Develop case studies, success stories, and testimonials to serve as customer advocacy for future business development.
  
• Cross-Functional Collaboration:Partner closely with Sales, Product, and Marketing teams to align on key initiatives, product updates, and customer feedback.
  Provide feedback to Product and Engineering teams on regional customer needs, pain points, and feature requests to enhance product offerings.
  

The Successful Applicant

• About 8 years of experience in Customer Success with at least 2 years of managerial experience
• Experience in in Tech/SaaS sector is a plus
• Ability to lead a small team of 2, located remotely
• Ability to work autonomously
• Previous experience targeting India & APAC is a plus, since this would be your area of coverage

What's on Offer

• Stock options
• Seeding Stage Start up
• Strong Autonomy
• Unlimited Annual Leaves
• Expansion plans for 2025!

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-122024-6626029

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

Join Our Team: Part-Time Front Desk cum Admin Officers Wanted! Embrace a Dynamic Role with Flexible Days and Make a Difference in Customer Satisfaction!

Job Responsibilities:

• Man the front counter at all times
• Maintain high levels of customer satisfaction at all times
• Queue management when required
• Welcome walk-in customers and register customers via case management system
• Attend to enquiries pertaining to financial assistance, via phone call and emails
• Operational checks on the service centre and replenishment of collaterals before the start of each day
• Collect documents received from customers and make certified copies of these documents
• Provide administrative support such as filing of documents, data entry, printing and preparation of letters etc
• Need to be roving around different offices depending on manpower planning

Job Requirements:

• Prior experience in customer service and administration roles preferred
• Excellent verbal and written communication skills
• Capacity to adapt to changing environments and handle unexpected challenges

Working Hours and other Info:

• Mondays to Fridays, 8.30am – 6:30pm
• Commit 3 days or more / week
• Commit min 6 months or longer
• North
• $11-$12/hr

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)