Responsibilities

Cybersecurity Operations:

• Monitor network and system activity for potential threats, intrusions, or vulnerabilities.
• Implement and maintain security measures, including firewalls, intrusion detection systems, and encryption protocols.
• Conduct regular security assessments, vulnerability testing, and penetration testing to identify and mitigate risks.

Data Incident Management:

• Develop, implement, and manage the organization's data incident response plan.
• Lead the investigation of security breaches, data loss incidents, and other cyber threats, coordinating with internal and external stakeholders as needed.
• Document and report data incidents, ensuring a thorough root cause analysis and post-incident review.
• Provide regular updates to senior management on the status and impact of incidents.

Threat Intelligence & Risk Management:

• Stay updated on emerging cyber threats, vulnerabilities, and security trends.
• Implement threat intelligence tools and techniques to proactively identify and respond to potential threats.
• Perform risk assessments to identify critical assets and potential security risks, developing mitigation strategies accordingly.

Security Technology Management:

• Evaluate and implement security tools and technologies to enhance the organization’s security posture.
• Oversee the management and maintenance of security information systems.

Qualifications -

• Bachelor’s degree in Information Security, Cybersecurity, or a related field.
• Strong knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001) and data protection regulations.
• Relevant certifications such as CISSP, CISM, CEH, or similar.

Key Responsibilities:

• Manage day-to-day finance operations, accounting and banking activities
• Ensure timely and accurate month-end and year-end financial closing with preparing of analytical review
• Monitoring cash inflow and outflow to ensure liquidity and forecast future requirements
• Accurately record financial transactions, accounts payable and receivable, and reconcile bank statements
• Prepare and manage annual budgets, ensuring alignment with organizational priorities.
• Conduct periodic financial forecasts and variance analysis to track performance.
• Preparation of accurate and timely financial reports, including balance sheets, income statements, and cash flow statements.
• Ensure compliance with local regulations and reporting standards
• Adherence to financial regulations, tax laws, and internal controls.
• Identify financial risks and implement measures to mitigate them.
• Collaborate with senior management and stakeholders to provide financial insights and recommendations.
• Liaise with auditors, regulatory bodies, and financial institutions as needed.
• Evaluate and enhance financial processes, systems, and workflows for efficiency and accuracy.

Job Requirements:

• Bachelor’s degree in Finance, Accounting, or a related field
• More than 8 years of experience in relevant accounting background
• CPA, ACCA, or equivalent certification is highly advantageous.
• Strong knowledge of Singapore financial regulations and compliance standards.
• Proficiency in accounting software and advanced Excel skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and solve complex problems effectively.

Why Join Us?

• Be part of a dynamic and growth-oriented organization.
• Opportunity to work with a talented team and shape the financial strategy of the institution.
• Competitive remuneration and benefits package.

Application:

Interested candidates should submit their detailed resume and cover letter, highlighting their relevant experience and qualifications.

Our client is seeking a Programme Manager to develop and uphold project management standards, processes, and best practices, ensuring the effective execution of the programme. This includes planning a comprehensive engagement strategy, setting objectives, defining policies, and managing fund.

The role requires conducting in-depth analysis and collaborating with cross-functional teams to generate insights that inform the planning of work streams to achieve target outcomes. You should have the ability to identify interdependencies, foresee operational challenges across all aspects of the programme, and create strategic solutions to address them effectively.

Role and Responsibilities

• Expected to manage single facility set-up independently or to be part of team supporting other departments/ entities
• Overall programme manager for IT implementation
• Ensure overall programme delivery on time and on budget
• Provide oversight and governance on budget utilization (by each IT project teams)
• Update and report the progress of the programme at regular interval to management
• Liaise between building infrastructure and IT teams
  
  
• Work with various users, multiple project teams, external parties to ensure site and infrastructure readiness for deployment and verification
  
  
• Manage dependencies between IT projects and building development project
• Manage risk to ensure success of projects
• Manage variance order and status reporting to stakeholders

Requirements

• Degree in Computer Science, Computer Engineering or equivalent with 5 years or more working experience
• Effective Leadership, interpersonal and communication skills
• Strong analytical skills and ability to work independently.
• Strong domain knowledge of healthcare sector is an added advantage.
• Good knowledge of techniques for planning, monitoring and controlling programmes/projects
• The ability to find ways of solving or pre-empting problems

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

We are representing our client in the global technology and engineering space to look for an experienced Presales/Solution Manager to complement the existing team.

Responsibilities

• Conduct and analyse market research on commercial-defense products with AI technologies to identify market demand, growth opportunities and competitive threats
• Translate global and regional market intelligence into actionable insights that inform strategic product direction and commercial planning
• Provide senior leadership with clear, data-driven reports on market trends, customer demands, and emerging technologies that could influence business strategy
• Ensure compliance for advanced networks, sensors, and AI technologies by managing certification processes and maintaining adherence to industry regulations
• Develop and optimize pricing strategies for networks, sensors, and AI-based solutions that balance profitability with competitive positioning
• Lead the development and execution of GTM strategies for advanced networks, sensors, and AI products, targeting both regional and global market penetration
• Partner with the Product Managers, Marketing and International Business to execute GTM plans that align with customer needs and business objectives

Requirements

• Degree in Business, Engineering or a related field; advanced degree (MBA or M.S.) or certifications in Digitalisation, AI and Data Science
• Experience: 5+ years in start-ups or corporate roles in commercial business functions that focused on business model innovation, go-to-market analysis, compliance and commercialisation in the AI, telecommunications and tech sectors
• Solid understanding of market dynamics and regulatory requirements, with in-depth knowledge of compliance and certification processes relevant to the industry
• Develop and implement pricing strategies and go-to-market plans
• Proficiency with advanced networks and sensors with AI applications
• Strong written and verbal communication skills, with experience in delivering markets, business and commercialization insights and recommendations to senior management
• Exceptional organizational skills and the ability to manage complex, cross-functional initiatives with multiple stakeholders
• Experience leading teams and fostering collaboration across product, finance, and commercial departments

• Team Management: Lead, train, and motivate the sales team to achieve targets.
• Sales Strategy: Develop and implement sales strategies to meet business goals.
• Customer Relationships: Build and maintain relationships with key clients and customers.
• Performance Monitoring: Track sales metrics, analyze performance, and adjust strategies as needed.
• Budget Management: Oversee sales budgets and ensure cost-effective operations.
• Market Analysis: Analyze market trends and competitor activities to identify opportunities.
• Reporting: Provide regular sales reports and forecasts to senior management.

About Social Jet:

Social Jet is a fast-growing influencer marketing agency based in Singapore. We help brands maximize their online presence through strategic influencer campaigns on platforms like Instagram and TikTok. With a vast network of influencers and a proven framework for success, we've consistently delivered clear ROI and outstanding results for our clients with strategic campaigns and activations.

Our portfolio includes successful campaigns across diverse industries such as e-commerce, beauty, skincare, luxury, lifestyle, finance, home & living, and automotive, catering to startups, SMEs, and enterprises alike.

About the Role:

As our Account Manager, you will play a key role in shaping the success of our influencer marketing campaigns while managing and mentoring a team. You will serve as the primary point of contact for clients, working closely with our internal team and influencers to ensure smooth execution of projects, high-quality content delivery, and exceptional client satisfaction.

This senior position requires a strong understanding of influencer marketing, a proven track record in agency work, team management experience, and excellent client relationship skills.

Your role would comprise mainly of the following:

• Client Management
• ⁠Campaign Management
• Influencer Management
• Team Management

Client Management

Managing Client Updates

• Keep clients informed about project progress and updates.
• Follow up with clients to ensure their needs and expectations are met.
• Ensure consistent and ongoing communication with all active clients.
• Maintain strong relationships with clients through regular communication.

Managing Client Calls

• Ability to lead client calls remotely via Zoom and in-person meetings when needed.
• Schedule and conduct client calls to discuss project progress and updates.
• Address client inquiries and concerns during calls.
• Ensure all client interactions are professional and productive.

Managing Client Onboarding

• Oversee the onboarding process for new clients.
• Ensure all necessary documentation and information is collected.
• Provide clients with a clear understanding of the agency's processes and expectations.

Campaign & Influencer Management

Managing KOL Shortlisting and Scripts

• Identify and shortlist Influencers & Creators for campaigns.
• Oversee the creation and approval of content & scripts for KOLs.

Influencer Coordination

• Shortlist Influencers for client campaigns using our process.
• Work closely with our network of influencers and content creators to ensure they receive clear briefs and guidelines for content creation.
• Assist in their content creation.
• Monitor influencer deliverables, deadlines, and campaign performance.

Budget Management

• Monitor and manage project budgets.
• Ensure expenditures stay within allocated budgets.
• Ensure projects are delivered on time, within scope, and within budget.

Team Management

• Leadership & Oversight: Lead and manage the team’s daily operations, ensuring tasks are delegated effectively and campaigns run smoothly.
• Training & Development: Train and mentor team members, identify skill gaps, and provide resources for improvement.
• Resource Allocation: Distribute workload efficiently, balancing team capacity with project needs.
• Collaboration & Communication: Foster strong communication within the team and with clients to ensure alignment and address any challenges.
• Problem-Solving: Resolve conflicts, troubleshoot issues, and maintain team morale.
• Quality Assurance: Review and ensure deliverables meet client expectations and agency standards.
• Process Optimization: Streamline workflows, implement best practices, and maintain updated SOPs.
• Recruitment & Onboarding: Assist in hiring and integrating new team members effectively.

Requirements

• Operational & Team Management Skills: Experience managing teams, coordinating tasks, and overseeing daily operations to ensure efficiency and productivity.
• Leadership & People Skills: Strong leadership skills, with the ability to mentor, motivate, and guide a team. Proven experience in leading team meetings, conducting 1:1 check-ins, and fostering a collaborative environment.
• Strategic & Creative Thinker: Ability to develop strategic proposals, think creatively to solve client challenges, and drive innovation within the team.
• Excellent Communication & Presentation Skills: Strong written and verbal communication skills, with the ability to create and present to clients.
• Industry Knowledge: Familiarity with the influencer marketing industry, including trends, tools, and competitor landscape, to provide insights and maintain a competitive edge.
• Adaptable & Resourceful: Ability to adapt to changing business needs and find solutions to complex problems in a fast-paced environment.

What We Offer:

• Flexible work arrangements, including remote options.
• Competitive salary with performance-based bonuses/commissions.
• Opportunities to work on exciting campaigns for high-profile brands.
• A collaborative, innovative, and growth-oriented team culture.

How to Apply:

If you’re ready to join our fast growing agency that’s redefining influencer marketing, send your application through this portal or email us at [email protected] with the subject line: Account Manager [SG].

We look forward to hearing from you!

Thank you!

• Lead and mentor the recruitment team
• Develop effective recruitment strategies
• Business development for new client
• Client servicing
• Candidate matching
• Job posting
• Manage candidate database
• Handle end to end recruitment process

--------------------------------

• 6 years above in EA industry
• Experience in Manufacturing or Contruction industry
• Proficiency in MS Office (word, excel)
• Ability to work independently
• Highly meticulous
• Must have with CEI

------------------------------------

Interested candidates can forward CVs to [email protected]

Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfected our state-of-the-art product and put a powerful, yet easy-to-use CORE middleware solutions with wrap-around applications. This means we can provide solutions ranging from big international brands to small regional chains so everyone can undergo true digital transformation. We are proud to have become partners with some of hospitality's best brands such as CitizenM, Loews, and Mandarin Oriental Hotel Group.

All of these are achieved thanks to the passion, talent, and knowledge of our team. At Ireckonu, we pride ourselves on our diverse range of nationalities and backgrounds and every employee plays an important role in building an environment where you can reap the rewards of your hard work. We also pride ourselves on our values; such as family, partnership, universal principles, and a passion for technology which are deeply embedded in our core. If you want to contribute to a growing business, be challenged, and see the impact of your work, then you have come to the right place.

Sales and Account Development

• Develop and execute a strategic territory sales plan to drive adoption of IRECKONU’s cloud-based middleware solutions and Customer Data Platform within your region.
• Meet and exceed sales quotas by building a robust pipeline of new customers and upselling existing accounts.
• Identify and target hotels, management companies, and ownership groups that can benefit from IRECKONU’s solutions.
• Build meaningful and long-lasting relationships with customers by understanding their operational needs and aligning them with our platform's capabilities.
• Drive upsell opportunities by introducing customers to additional features, modules, or services, ensuring they maximize the value of their IRECKONU investment.

Industry Expertise and Consultative Selling

• Utilize your deep understanding of hotel operations and tech challenges to present IRECKONU’s solutions as the answer to their pain points, including data unification, guest personalization, and operational efficiency.
• Apply consultative selling techniques (knowledge of MEDDICC methodology is a plus) to understand prospect decision-making processes and address objections effectively.
• Stay informed about trends in hotel technology, guest experience platforms, and competitors to position IRECKONU as the preferred partner.

Customer Success and Renewals

• Foster strong, strategic relationships with key accounts, focusing on retention, renewals, and growth opportunities.
• Collaborate with Customer Success and Project Management teams to ensure seamless onboarding and implementation for new customers.
• Conduct regular account reviews to set clear objectives and milestones, ensuring client satisfaction and ROI.

Market Representation

• Represent IRECKONU at trade shows, conferences, and events as a thought leader in hospitality technology.
• Be physically present at the IRECKONU office in Singapore
• Collaborate with Marketing to implement localized strategies for generating leads and building brand awareness in your region.

Operational Excellence

• Maintain up-to-date records in our CRM system, including detailed account notes, opportunities, and activities.
• Negotiate and prepare contracts that reflect IRECKONU’s terms while considering customer needs and legal ramifications.

Your Profile

Required Skills and Experience

• Minimum of 1 years’ experience in hotel tech sales or a related field, ideally selling SaaS solutions tailored to hospitality.
• Proven success in closing deals with hotels, hotel brands, or management companies.
• Strong presentation, negotiation, and communication skills.
• Experience working independently, meeting sales targets, and managing a diverse sales pipeline.
• Familiarity with hotel operations and systems (e.g., PMS, CRS, guest engagement platforms).

Preferred Skills

• Experience selling middleware or guest personalization platforms is a strong advantage.
• Knowledge of IRECKONU's solutions is a must
• Proficiency with CRM tools (e.g., Salesforce), Microsoft Office Suite, and other sales applications.

Key Attributes

• Self-motivated, adaptable, and resilient in a fast-paced environment.
• Analytical mindset with a focus on uncovering opportunities and delivering results.
• Passion for technology and the ability to communicate its value in transforming the hospitality industry.

Travel Requirements

• Ability to travel to meet clients, attend trade shows, and support corporate initiatives as needed.

Purpose

Tokenize Xchange is one of South East Asia’s largest digital asset exchange by trading volume and users. We strive to be the reliable and secure platform for fiat to crypto on-off ramp services while creating utility for our users’ digital assets.

We are seeking to hire a Product Manager to manage the product development process within the organization. The ideal candidate should be able to research to determine our clients’ needs to determine the features on our product. The product owner will also be collaborating closely with the engineering department to ensure timely delivering of objectives. Ultimately, the product owner should be able to lead the product development team toward achieving the vision and mission of the organization.

Responsibilities

· Collaborating with users and clients and internal teams to understand and their needs and translate them into product requirements

· Leading the product development process

· Develop detailed product feature specifications and ensure they’re clearly understood by the development teams

· Acting as the main point of contact between various departments and development teams

· Managing and prioritizing product backlog items

· Monitoring and evaluating product progress at each stage of the process

· Identifying areas of improvement.

· Keeping stakeholders informed of the status of the product

Requirements

· Bachelor’s degree in Computer Science, Computer Engineering

· Min 2 years in Product Management related roles with roven hands-on experience managing all stages of the product life cycle

· In-depth knowledge of Scrum and Agile Software Development Methodology

· Working knowledge of product development architecture

· Proficiency in the use of analytic tools

· Ability to prioritize effectively

· Excellent knowledge of user-centered design principles

· Excellent oral and written communication

· Ability to work with large teams

· Understanding of design quality standards

Responsibilities:

• Foster and cultivate robust client relationships by identifying and addressing client needs, delivering bespoke financial planning, and tailored solutions.
• Conduct in-depth market analysis to recommend appropriate financial products and services, driving achievement of sales objectives.
• Educate clients on the features, benefits, and potential risks of financial products while providing expert investment guidance.
• Build and sustain long-term client partnerships, enhancing customer satisfaction and loyalty.

Requirements:

• A bachelor’s degree or higher in finance, economics, business management, or a related discipline is highly desirable.
• Prior experience within state-owned enterprises, with a comprehensive understanding of their corporate culture and operational workflows, is preferred.
• Exceptional communication skills, advanced sales techniques, and a client-centric mindset to deliver professional solutions and guidance.
• Strong aptitude for learning and adaptability, enabling swift mastery of financial products and market trends.
• A collaborative team player with a positive attitude and the resilience to thrive under pressure.

Benefits:

• Access to a structured training program and a clear career advancement pathway, offering outstanding professional growth opportunities.
• Competitive remuneration package, encompassing a base salary, performance-based commissions, and bonuses.
• Comprehensive employee benefits and vibrant team-building activities that foster a supportive and dynamic workplace environment.

We welcome driven and experienced sales professionals to join us in shaping a prosperous future together! For further inquiries or to express your interest, please contact us via WhatsApp at 82628788, and we will promptly arrange an interview.

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Measure project performance to identify areas for improvement

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

• To supervise and coordinate the activities and work of the Junior Captains and Captains
• To supervise a station and ensure that standards are maintained at all times
• To personally coach, train and develop the F&B service team members to ensure good food and beverage knowledge, sequence of service delivery
• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets
• To continuously collect feedback from guests and report it back to the Management
• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Contribute to meet and maximize the monthly revenue budget for the respective outlet
• Execute outlet operations including food and beverage promotions, customer service and inventories
• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service
• Assist F&B Management in monitoring labor, inventory
• Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
• Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
• Responsible for training team members for their responsibilities during all meal periods and events
• Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned
• Assist in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories
• Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures
• Ensure proper maintenance, cleaning and operation of the outlet and service equipment
• Perform all other duties assigned by the Manager

Requirement:

• 3 years of experience in banquet servicing is preferred

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Organize the management of contracts with vendors and suppliers by delegating responsibilities and discussing anticipated outcomes.

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Assess the performance of the project in order to pinpoint areas that can be improved.

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

POSITION : FINANCE MANAGER

Finance Managers oversee the financial operations of our branch office in Singapore. Monitor ourcompany’s finances and produce financial reports. Work closely with management to develop and implement strategies and plans to achieve the company’s long-term objectives.

Main tasks:

· Maintaining financial records

· Managing budgets

· Analyzing balance sheets to help make decisions on where to allocate funds

· Supervising accounting personnel

· Training employees on finance-related matters

· Preparing tax returns

· Financial planning, budgeting, and forecasting

· Ensuring the company's investments are sound

Qualification requirement:

Proven knowledge of financial analysis and strategy

· MBA, BA OR BSc,

· 10 years of professional experience at the similar position

· Excellent verbal and written communication and presentation skills

· Fluent in Mandarin is a must as industry-specific (Chinese base company)

· In-depth knowledge of financial reporting standards, tax regulations and industry legislation

· Analytical skills

· Attention to detail

· Interpersonal skills

· Negotiation skills

TO APPLY:

Interested candidates to send their applications including a CV, a cover letter direct to [email protected] by 18 December 2024.

• Investigating and resolving production issues related to Oracle Tuxedo middleware platform
• Troubleshooting technical issues reported by customers
• Developing scripts for verifying the correct operation of integrations
• Performing data imports/exports and maintenance of third-party integrations
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Customer Service Associate

Salary: $2000 - $2500

Working Hours: 8.15am - 5.15pm (Mon to Fri), 8.15am - 1.15pm (Sat)

Location: Pioneer

Job Scope:

• Process orders through various channels permitted by company, efficiently and timely.
• Must be able to enter a high volume of orders while maintaining accuracy for areas in pricing, quantity, and products.
• Data entry in several different programs used by the business.
• Good co-ordination with sales and operation team.
• Handles customer inquiries and complaints, resolving or escalating difficulties as required.
• Proper judgement must be exercised when dealing with order discrepancy to ensure complete customer satisfaction.
• Responsible for resolving issues related to incomplete or inaccurate orders and assisting team members as needed.

Requirements:

• Detail Oriented
• Able to meet within deadline
• Experienced in Microsoft Office

Company Name: Talent Recruitment Pte Ltd

EA License No: 24C2338

EA Personnel Name: Loke Sai Lye (Loke)

EA Personnel No: R24123366

Email: [email protected]

Contact Number: 8805 9869

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Develop, maintain and measure Expeditors' world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. ]
• Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.
• Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).
• Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
• Travel when necessary.
• Regular 1:1 meetings with CRDM with expectations review

• The Manager is responsible for all aspects of assigned outlet operations as well as financial performance.
• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
• Sales oriented and ability to lead team to achieve sales targets
• Display initiative, leadership qualities and ability to motivate oneself and team
• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
• Coordinate all Reservations to ensure optimum capacity
• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Duration: 2 years contract

Location: Depot Road (Moving to Gombak in Q1/Q2)

Working hours: Mon - Fri (8am - 530pm)

Responsibilities

• Provide operational and administrative support to the pre-enlistment medical activities and the related support services
• Receive cases, analyse the background and follow up actions required
• Communicate with appellant where required, and with internal stakeholders for necessary actions
• Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.
• Conduct investigation on process gaps to determine root cause and provide advice for rectifications.
• Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.
• Support, conduct audit and track submission of reports.
• Provide clear and concise advice and responses to the queries raised via phone call and/or email.
• Carry out administrative tasks to ensure processes are complete.

Requirements

• Min. Polytechnic Diploma/Degree
• Proficient in Microsoft Office applications (Excel & Word)
• Excellent communication and interpersonal skills
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
• Energetic individual who can work well independently and as part of a team.
• Track record of customer service experience and competency
• Able to handle different types of customers and complex cases
• Strong analytical and problem solving skills
• Proven leadership skills will be an advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Leading Utilities Group company

Duration: 6 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Duties

· Process letters and emails correspondences to customers upon request

· Attend to incoming General Hotline calls

· Manage customer enquires via livechats

· Handle customer enquiries on payment arrangement and reconnection

Requirements

· At least 1 year of relevant work experience in customer service

· Excellent verbal, written and interpersonal skills

· Ability to multitask, organize and prioritize work

· Ability to work independently while being a cohesive team member

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10459

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

Work location: Paya Lebar

Working hours: Mon - Fri, 9am - 6pm

Salary range: $3000 - $3800 (Depending on work experiences)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

The Job

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

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About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

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Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 5 years of experience in developing highly scalable backend services and systems using at least one of the following programming languages: Java, Golang, or Python.

3. Work experience with E-Commerce Products and/or a vertical industry (including Monetization, Retail, Travel, Financial Service, etc).

4. Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Go, Java, C++.

5. Great to have hybrid cross-platform development experience.

6. Good understanding of business, technical abstraction and system module design.

7. Have large-scale website architecture experience.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

---

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

---

About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 5 years of experience in a native Android development environment using Java or Kotlin.

3. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.

4.. Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.

5. Strong data analysis skills, able to identify product opportunities from technical metrics analysis.

6. Good understanding of business, technical abstraction and system module design.

7. Experience in e-Commerce is a plus.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.