Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities   

The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 
 

• Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting 

The candidate will:  

• Gain experience in daily operations of a business 

• Gain experience and confidence in presenting and communicating with customers 

• Gain experience in what a Singapore brand must consider in efforts to expand internationally 

• Gain experience in working with and communicating with multiple stakeholders in an organization 

• Strong written and verbal communication skills 

• A can-do attitude 

• Interest in football is a BIG PLUS  

• Hospitality experience a PLUS  
   

To apply, please send resume to [email protected]

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Atleast A levels or Diploma

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Where Growth Becomes Your Story

At Maximus Organisation, every day is a new opportunity to grow, connect, and create impact. Picture this: You join a team that partners with world-leading brands, stepping into a world of possibilities designed to help you build skills, forge meaningful connections, and grow into a leader.

The Role:

As a Front of House Lead, you’ll be at the heart of our team, driving customer engagement, building relationships, and creating memorable experiences. This role is all about passion, drive, and a willingness to learn—you’ll grow, strategize, and lead alongside us.

What Your Day Could Look Like:

• Kicking off the day with team strategy sessions.
• Engaging customers and creating lasting connections.
• Planning events that bring creativity and impact together.
• Sharing wins and gearing up for bigger challenges.

What’s in It for You?

• Mentorship: Learn from top-performing leaders invested in your growth.
• Travel: Regional and international trips to broaden your horizons.
• Growth Path: Clear advancement opportunities to help you thrive.

Who We’re Looking For:

You’re ambitious, love connecting with people, and enjoy taking on challenges. No experience? No worries—bring your energy and enthusiasm, and we’ll provide all the training you need.

Why Us?

Because here, growth isn’t just about numbers—it’s about you. Together, let’s shape a future full of leadership, impact, and endless possibilities.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Where Growth Becomes Your Story

Picture this: You walk into your first day at Maximus Organisation, joining a team that partners with some of the world’s most influential brands. You feel the energy, the excitement. You’re not just filling a role—you’re stepping into a world of opportunities, designed to propel you towards leadership, mastery, and growth.

About the Role:

We’re looking for a Front of House Lead with a growth mindset and a love for connecting with people. This isn’t just any position; it’s a role where you’ll lead, strategize, and grow right alongside us. As the face of our brand, you’ll create memorable interactions, learn the art of lead generation, and use those skills to build meaningful customer connections. This role requires more than just skill—it’s about passion, drive, and vision.

A Day in Your New Role Might Look Like:

• Morning kick-off with the team, aligning on today’s strategy.
• Heading into customer engagement, making connections that last.
• Planning your next event, where creativity meets brand impact.
• Wrapping up with insights, sharing your wins, and planning for even bigger ones tomorrow.

Perks & Benefits:

• Fast-Track Career Growth: Take advantage of abundant advancement opportunities as you grow into leadership roles.
• Travel Opportunities: Experience regional and international travel as part of our team.
• One-on-One Mentorship: Learn from top leaders who are invested in your success.
• Hands-On Training: Get all the support you need to thrive in the marketing industry.

Why Us?

Because here, growth isn’t just about numbers; it’s about you. It’s about setting you up for a future filled with leadership, impact, and possibilities you may not even have dreamed of yet.

Are you ready to start your story with Maximus Organisation? Let’s make it happen. Send us your resume, and let’s create something amazing together.

• Manage and steer suppliers (e.g. instructors, fleet management, facility management, simulator experience) according to clearly defined processes and up to the highest standards to guarantee a smooth operation of the upcoming Porsche Experience Centre (PEC) in Singapore
• Develop and implement detailed operations guidelines including all relevant processes for the daily operations
• Take initiative to improve operational processes and plans consistently, and measure the success of the various experience formats for continuous optimisation in regard to quality, efficiency and financial KPIs
• Manage the PEC car pool and work closely with the enclosed Service department (workshop) to ensure a safe and efficient usage of each car
• Coordinate closely with internal stakeholders to promote an integrated cross-departmental working culture and cross-functional support, and continuously assess any rising needs and plan measures accordingly
• Liaise with Porsche AG and other PECs around the world to exchange best practices and top keep innovating the experience offer at the PEC Singapore

• Bachelor’s or Master’s degree in marketing, leisure event management, business administration or related disciplines
• Minimum 5+ years relevant working experience in automotive, event planning or related business area
• Well-established project management skills, and aptitude for managing multiple suppliers simultaneously
• Highly motivated team player with a customer focused mindset, excellent communication and interpersonal skills, and strong attention to detail with a solution-oriented attitude
• Willingness to work in a multicultural environment and to work on weekends
• Fluency in written and spoken English, any additional regional language skills is advantageous
• Racing licence and/or ‘Porsche Certified Instructor’ certification is a plus

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

We are a leading multi-family office dedicated to delivering exceptional service to an elite clientele. We are seeking a Client Experience Executive to join our team full-time. This role is integral in providing high-calibre concierge services to our clients, managing a diverse range of requests with a focus on travel-related and personal assistance needs. It combines exceptional client service with essential office management functions to support our team and clients effectively.

Reporting directly to the Chief of Staff, the Client Experience Executive will serve as a primary point of contact for client requests and ensure the smooth operation of our office environment. Working alongside one other team member, they will efficiently address both client-facing and operational needs.

This position is ideal for a proactive individual who can balance client service with office management in a dynamic setting. It also offers a hybrid working arrangement to meet both client and office needs.

KEY RESPONSIBILITIES:

Client Experience

Personal Assistance and Concierge Services: Act as the main contact for client requests such as travel arrangements, event planning, personal appointments, and lifestyle management with a focus on delivering high-quality, tailored services.

Travel Management: Coordinate comprehensive travel plans, including booking flights and accommodations, arranging transportation, and curating unique experiences for clients to ensure a seamless travel experience.

Client Relationship Management: Build and maintain strong relationships with clients by understanding their preferences and anticipating their needs.

Office Management

Office Management: Ensures smooth office operations by overseeing procedures, organising filing systems, maintaining essential services, and managing the upkeep and housekeeping of office areas and equipment.

Vendor and Procurement Management: Manages vendor relationships, including negotiating contracts for items like copier machines, coordinating with IT vendor to log support tickets, and handling purchases of office supplies, pantry items, furniture, and IT equipment in line with company policies and budget.

Safety and Compliance: Serves as Fire Warden, coordinating with building management on safety protocols, fire drills, and annual servicing of fire hoses and extinguishers.

Courier Services: Arranges local and international courier services to support staff and client needs.

Additional Responsibilities

Event Support: Assist in planning and executing company events, including the annual conference and team-building activities.

Ad-hoc Duties: Provides additional support to Management as needed, including administrative assistance in the Chief of Staff’s absence. Undertake various tasks as required to support the team and our clients.

REQUIREMENTS:

Education: Diploma or higher in any discipline.

Experience: Prior experience in roles involving client services, personal assistance, administrative support, or office operations is highly advantageous. However, a positive and proactive working attitude is valued above all, and candidates with a strong willingness to learn and adapt will be considered.

Flexibility: Ability to adapt work hours as needed to meet client and office demands.

Organisational Skills: Highly organised, resourceful, and capable of multitasking with strong attention to detail.

Interpersonal and Communication Skills: Strong communicator and team player with excellent interpersonal and follow-up skills, ensuring tasks are completed thoroughly and efficiently.

Problem Solving and Initiative: A proactive, creative thinker who thrives in a fast-paced, flexible environment.

Technical Skills: General IT knowledge and competency.

Language Skills: Proficiency in English, both written and spoken.

about the company

My client is a leading provider of data center solutions, seeking a highly experienced Client/Customer Success Manager to manage their portfolio of client accounts based in Singapore. This role is pivotal in maintaining strong relationships with key clients, ensuring service level agreements (SLAs) are met, and providing high-quality customer experiences across all touchpoints.

about the job

• Serve as the main point of contact for data center clients in Singapore, ensuring seamless communication and effective resolution of any client concerns.
• Oversee client contracts, ensuring adherence to SLAs, timely delivery of services, and ensuring full client satisfaction.
• Collaborate with internal teams to ensure the smooth execution of data center operations, maintenance, and any related services as per the client’s needs.
• Proactively monitor client accounts, ensuring timely payment collection, managing invoicing, and addressing any billing-related inquiries.
• Conduct regular client reviews and meetings to assess service performance and address any potential areas for improvement.
• Identify opportunities to enhance client satisfaction and retention, including up-selling and cross-selling additional services and solutions.
• Provide feedback to internal teams and participate in continuous improvement initiatives to ensure the highest standards of service delivery.
• Support the Regional Head in driving business strategy and goals for the Singapore market.

skills and experience required

• 6 to 8 years onwards of experience in a client success, customer relationship, or account management role, ideally within the data center, IT infrastructure, or technology solutions industry.
• Strong understanding of data center solutions, with the ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Proven ability to manage multiple clients and projects simultaneously, with excellent organizational and prioritization skills.
• Experience in managing service contracts, SLAs, and payment processes.
• Outstanding interpersonal skills, with a client-focused mindset and strong problem-solving abilities.
• Proficiency in using CRM and other customer management tools.
• Ability to thrive in a fast-paced, dynamic environment and manage stakeholder expectations effectively.

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Rakuten Group, Inc. is the largest e-commerce company in Japan, and the third-largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are looking for a Specialist, Customer Experience based in our Singapore office. This role offers the unique opportunity to shape the future of online video and social entertainment for Viki’s millions of fans around the world.

Key Responsibilities Include:

• Oversee customer service operations related to platform issues on apps and web (including but are not limited to feature issues, technical issues, and content issues)
• Oversee tier 1 agents and handle bug related escalations between agent tiers
• Work directly with the product team to ensure successful feature releases and report back on customer facing issues
• Able to file, triage, manage and follow up on bug reports independently
• Collate customer feedback and keep up-to-date with environment and market trends to inform service development
• Produce reports that combine relevant data to facilitate understanding of main issues
• Assist with the creation of new workflows and communication plans
• Create or update knowledge base materials when needed

Requirements:

• Minimum of 3 years experience handling customer tickets and complaints
• Good understanding and working knowledge of platforms like Zendesk, Asana etc.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description:

• Create, drive and execute activations and events that excites, engages and connects with Prudential’s consumers, distribution partners and employees
• Collaborate with the Marketing functions to deliver collective brand and business priorities
• Project Administration and Management: From developing activation plans and timelines, management of agency and vendors and creative development
• Plan and execute a myriad of in-person and online activations ranging in scale and types
• Collaborate and communicate with internal stakeholders and team members, and external stakeholders
• Conduct pre and post event evaluations and report on outcomes; take initiatives to implement improvement plans.
• Budget management
• Onsite execution and delivery of event
• Any other ad hoc duties.

Who we are looking for:

Competencies & Personal Traits

• An individual who is passionate about creating exciting experiences and events
• Someone who is a good communicator: One who can influence and foster deep relationships across the business and with partners
• Thrives in a fast-paced and collaborative environment, and comfortable working independently as well as with a team
• Comfortable in managing multiple projects concurrently
• A self-starter who is responsible, exhibits good judgement, and is creative, nimble, and courageous
• Ability to travel overseas when required
• Experience in other creative, communication and marketing fields is a plus

Working Experience

• At least 3-5 years of experience in event management, marketing, content creation or communication

Education

• Diploma/ Degree in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Client: Specialist Clinic

Staff Nurse (Scrub experience preferred)

Job Description:

• Assist doctor in the consultation room and in procedures;
• Make appointments with patients and other specialist when required;
• Liaise with hospitals and clinics personnel regarding the patient’s medical report;
• Coordinate with lab coordinators, radiology clinic & other medical clinic on the pricing of the tests;
• Book operating theatre for patients going for surgery;
• Process patients claims, Medisave claim and data entry to processing department for insurance policies;
• Provide patient education and financial counselling;
• Register the patient and ensure data are accurate;
• Conduct medication stock taking report and restock medication;
• Cross cover operational duties when required;
• Assist the management in operational and administrative duties.

Requirements:

• SNB registered with relevant nursing experience
• Nursing Qualifications / Certificates – Diploma or Degree in Nursing

Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

PURPOSE

At FWD, we’re a different kind of insurance company. Led by our customers. Empowered by technology. We focus on today’s customer needs and tomorrow’s customer trends. Because the things that matter to them, matter to us.

Fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, we’re aiming to become a leading pan-Asian insurer by changing the way people feel about insurance.

Reporting directly to the Head of Digital Synergies, you’ll be collaborating closely with cross-functional teams within the organisation to deliver best-in-class customer-centric products and experiences. This role will be responsible for management of the digital product, overseeing ongoing enhancements and optimizations, as well as driving its commercial success through digital marketing capabilities.

KEY ACCOUNTAIBILITIES

DIGITAL PRODUCTS AND PLATFORMS END-TO-END DELIVERY

• Responsible for everything App & Web; design, implement, and manage FWD's Mobile App, Website, Chatbot, Self-help Portal and Customer Portal
• Assist in developing strategies and a long-term vision to build best-in-class digital products
• Conduct market research, validation, and collaborate with designers, developers, and research teams
• Co-build product roadmaps that will be incorporated into the broader company product portfolio plan by working with sales, marketing, UX, IT, other internal and external clients etc.
• Manage requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Develop and maintain project plans for digital initiatives managing cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery
• Define and track product success based on measurable metrics and communicate with prospective/early-stage product users to collect feedback. Adjust product strategy to iterate on the product to improve continually
• Lead user experience for selected digital projects focusing on new initiatives and partnerships

DIGITAL MARKETING SUPPORT

• Support the implementation of digital marketing initiatives for Email automation campaigns, Mobile App Push Notifications, A/B Testing, and Search Engine Optimization
• In view of the above, to support the execution of tactics to drive lead generation, cross-sell, and up-sell

COLLABORATE WITH MARKETING, OPS, UX/UI, IT AND DATA

• Partner with IT to manage the roadmap and backlog to ensure all capabilities are delivered on time and as expected
• Develop customer journeys with the UIUX team and ensure designs are aligned with business and technology requirements
• Assist sales & marketing in developing positioning and messaging that distinguish the company from its competitors
• Promote active usage of digital products by collaborating with relevant marketing teams

STAKEHOLDER MANAGEMENT

• Engage with cross-functional teams regularly to understand the objectives, use cases, and prioritize initiatives
• Maintain strong working relationships with internal stakeholders, regional marketing and CX counterparts, and other teams to ensure alignment on priorities and effective execution of initiatives

QUALIFICATIONS / EXPERIENCE

• Minimum 6 to 8 years’ experience in building software products as a product manager or product owner
• Certified SCRUM Product Owner certified (CSPO) or experience in setting up or running an agile squad, either in-house or offshore is a plus
• Data driven, experience of using consumer data to drive decision-making and being willing to question your assumptions on a regular basis
• Experience in dealing with various levels of stakeholders to shape business initiatives from initial concept stage through to delivery and support
• Experience in managing product, business, and IT stakeholders
• UI/UX and Digital Marketing experience is a plus

KNOWLEDGE, SKILLS & ABILITY

• Strong project management skills
• Interest and passion for digital marketing, beyond product management
• Ability to work in an ambitious, fast-paced, results-oriented environment
• Passionate about building great products and solving customer and business problems
• A natural preference for working collaboratively and cross-functionally
• Proactive and creative thinker who can bring new ideas to the table
• Has the ability to communicate and present well to all stakeholders with strong communication, negotiation & reporting
• Strong digital know-how, commercial focus, results oriented with growth mindset
• Strong analytical, prioritization, and negotiating skills
• Effective team player with great communication skills and supervisory experience
• Ability to work simultaneously with multiple people
• Independent, strong hands-on approach and enthusiastic learner

AWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with one or more leading FSI customers. As a CSM, you will help customers realize sustained business value by accelerating their customer transformation journey.

Are you passionate about shaping the future of the financial services industry by translating customer’s objectives to actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals.

As a trusted customer advocate, you will help large global financial services organizations understand best practices around adopting advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Together with them, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within financial services firms. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.

Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.

Key job responsibilities
Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. CSMs have ownership of customers’ cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.
For effective adoption of AWS, CSMs focus on driving customers’ people and operating model change. CSMs ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization. CSM’s work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program. CSMs are customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.
For migration success, digital transformation and value realization, CSMs work backwards from the customers’ cloud business case and defines the customer’s cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. CSMs defines a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. CSMs partner with our customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. CSMs work with our customers to establish the Cloud Leadership team and broader governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS. With a focus on accelerating adoption, CSMs drive the effective use of mechanisms to improve migration velocity and customers’ ability to operate business applications at scale on AWS, reducing the customer’s time to benefit.
The primary focus for a CSM, is serving as the cloud change agent for our customers, bringing structure, programmatic discipline and thought leadership to drive forward migration readiness, migration velocity and digital transformation/ modernization. CSMs balance bringing best practice AWS learnings to the customer, with the freedom to explore to find innovative ways to help tailor existing learnings and/or build something new that is more relevant and impactful to our customer needs on AWS. Ultimately, the CSM is driven by making sure the customer realizes their goals and ambition on AWS, key obstacles are rapidly unblocked enabling the customers cloud journey to efficient.

CSMs are measured on customer’s success of cloud adoption, based on:
· cloud enablement capabilities installed to drive customers’ People and Operating Model change for effective adoption of AWS. Including, training strategy to upskill technical and non-technical roles across the customer’s organization.
· workloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer.
· customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
· establishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 7+ years of experience delivering technology initiatives including 3+ years of customer-facing experience delivering technology enabled transformations.
- Cross-functional leadership, collaboration, operations and data-driven problem solving
- Experience of Scrum or SAFe and/or PMP/ PgMP
- Bachelor's degree or equivalent practical experience

PREFERRED QUALIFICATIONS

- AWS Certification(s) with experience delivering AWS and/or other cloud services to realize business strategy
- Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance)
- Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills
- Versed in Software DevOps and Cloud Operating Models
- Experience working within a public cloud sales organization.

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position title : Sales Executive/Assistant Sales Manager/Sales Manager
Location: Tuas (Company transport at designated pick up points - Jurong east, Bukit batok, Choa chu kang, Lakeside, Tuas crescent etc)
Working Days: 5-days work week (40 hrs)
Working hours : 8am – 5pm / 9am – 6pm
Salary : $4,000 to $5,500

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities:

• Develop new customers and maintain existing customers
• Handle new sales enquiries and preparation of quotations
• Work closely with sales team on execution of marketing and sales activities
• Develop and implement strategic plans to increase sales
• Follow up on projects, delivery and relevant documents
• Manager customers' accounts, credits and payments

Requirements:

• Diploma/Degree with 1-2 years of sales experience in steel industry
• Possess good knowledge of various steel products with prior experience in project sales
• Proficient in sales prospecting and able to drive sales process from plan to close

Job Description

• Perform audit procedures during the audit fieldwork under the guidance of the Audit Senior and Audit Manager.
• Develop an understanding of the Crowe Horwath Audit Methodology and Caseware Auditing Software;
• Obtain understanding of the client’s systems of internal controls (accounting and operating procedures) and carries out independent testing of the client’s internal controls.
• Perform analytical review procedures and other substantive audit procedures for clients both based locally and overseas in various industries;

Requirements

• University or Diploma candidates from Accountancy or related discipline and/or equivalent professional qualification.
• Proficient in computer skills in MS office.
• Possess good understanding in Singapore Standards on Auditing (SSA) and Singapore Financial Reporting Standards (SFRS).
• Possess initiative and drive, attention to details and a good aptitude for learning.
• Team player with strong analytical, follow-up skills and time management skills.
• Strong communication and interpersonal skills.
• Ability to work within tight timeline and in a fast-paced environment.

Job Description

• Manage day-to-day financial and operational activities related to fund management and fund entities.
• Prepare comprehensive monthly, quarterly, and annual financial statements, including journal entries and supporting schedules.
• Process invoices, prepare bank instructions, and monitor payment transactions.
• Assist in analyzing and interpreting financial data to support decision-making.
• Prepare and file tax returns (GST, WHT, CIT, etc.) and ensure compliance with statutory reporting requirements.
• Develop budget and financial projection reports, supporting planning and forecasting activities.
• Provide assistance during audits, tax filings, and other statutory compliance processes.
• Support stock take activities and perform reconciliation of assets.
• Liaise with external auditors, tax advisors, and banking institutions.
• Assist with ad-hoc projects and other duties as assigned by the team or management.

Job Requirement

• Bachelor’s degree in Accountancy or equivalent qualification.
• Minimum 3 to 5 years of relevant experience in accounting or finance. Past audit experience will be advantageous.
• Strong knowledge of Financial Reporting Standards (FRS), Corporate Tax, and GST.
• Detail-oriented with excellent communication and problem-solving skills.
• Able to manage multiple tasks and perform effectively under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite and Sage 300 ERP will be advantageous.
• A proactive team player with the ability to collaborate effectively in a dynamic environment.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Position Overview:

We are seeking a seasoned IT Project Manager with a minimum of 10 years of experience to lead and manage complex IT projects, particularly in the public sector. The ideal candidate will have expertise in CRM solutions, a proven track record in project management within Singapore’s public sector, and a strong ability to deliver high-quality solutions that align with organizational goals. As this role involves working closely with government agencies, only Singapore Citizens or Permanent Residents (PR) will be considered.

Key Responsibilities:

• Project Planning and Execution:

• Lead the planning, execution, and delivery of IT projects, ensuring alignment with scope, budget, and timelines.

• Develop and maintain comprehensive project plans, including risk management, resource allocation, and milestone tracking.

• Stakeholder Engagement:

• Collaborate with public sector stakeholders to understand requirements, define project objectives, and secure approvals.

• Act as the main point of contact between clients, vendors, and internal teams, ensuring effective communication throughout the project lifecycle.

• CRM Implementation (Preferred):

• Manage projects related to CRM implementation and enhancement, ensuring systems meet business needs and compliance requirements.

• Work with technical teams to integrate CRM solutions with other enterprise systems.

• Public Sector Expertise:

• Ensure projects adhere to Singapore public sector IT governance frameworks, standards, and procurement processes.

• Leverage knowledge of public sector operational requirements to deliver tailored solutions.

• Team Leadership:

• Manage and lead cross-functional project teams, fostering collaboration and accountability.

• Provide mentorship and guidance to team members, ensuring optimal performance and professional growth.

• Budget and Resource Management:

• Oversee project budgets, ensuring cost-effectiveness and adherence to financial constraints.

• Allocate and manage resources effectively to meet project demands.

• Monitoring and Reporting:

• Track project performance and progress using appropriate tools and metrics.

• Prepare and present detailed project reports to senior management and stakeholders.

Qualifications:

• Experience:

• Minimum of 10 years of experience in IT project management.

• At least 5 years of experience managing projects in the Singapore public sector is mandatory.

• Hands-on experience with CRM solutions, such as Salesforce, Microsoft Dynamics, or similar platforms, is highly preferred.

Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• PMP, PRINCE2, or other relevant project management certifications are advantageous.

Technical Skills:

• Strong understanding of IT systems, enterprise applications, and system integration.

• Familiarity with public sector IT governance, procurement policies, and compliance standards.

Soft Skills:

• Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.

• Strong analytical and problem-solving skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

Requirements:

• Mandatory: Singapore Citizen or Permanent Resident (PR) due to public sector engagement requirements.

• Demonstrated experience in managing IT projects within the Singapore public sector.

• Availability to work on-site in Singapore as needed.

Senior School Executive

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $3,500 - $4,200

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)
3. Retail sales experience is not mandatory

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Willing to work shift as follows:

• Monday to Friday: 8am to 4.15pm/10.45am to 8pm
• Saturday: 8.30am to 5.30pm

(Rotating shift within the hours above, subject to 42 hours work week)

Leadership and Supervision:

• Manage the daily operations of the reception desk, ensuring smooth and professional service.
• Provide guidance, training, and mentoring to receptionists to ensure high standards of customer service.
• Assign tasks, manage schedules, and oversee the performance of the reception team.
• Handle conflicts or issues that arise with students, staff, or visitors and escalate to management when necessary.
• Manage a team of part-timers

Customer Service:

• Greet and assist visitors, ensuring a welcoming and professional atmosphere.
• Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
• Ensure that all visitors are properly logged in and escorted as necessary.
• Manage lost & found, assist on receiving deliveries e.g. stationeries, A4 copier papers etc.
• Top up papers in students’ self-printing area and assist students if there is any error arise.
• Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.

Administrative Support:

• Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
• Maintain an organized and presentable reception area.
• Monitor and order office supplies, manage lost & found, booking of discussion rooms.

Communication:

• Serve as a liaison between the reception team and management to relay any issues, concerns, or needs.
• Ensure that all relevant information is effectively communicated to the team and across departments.
• Maintain accurate records and logs related to front desk operations.

Problem Solving:

• Troubleshoot any issues that arise at the reception area, such as technical problems with phone lines or visitor concerns.

Requirements

• Diploma in Customer Service or relevant
• Experience with front counter duties and customer service
• At least 6 years of relevant working experience
• Proven experience as a receptionist, front desk representative, or in a similar role.
• Previous experience in a supervisory or team lead position is preferred.
• Pleasant disposition, excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in office management software (e.g., MS Office).
• Ability to remain professional and calm under pressure.
• Warm and approachable personality.
• Student-centric customer service approach to delivering excellent service attitude.
• Able to work well with diverse teams and handle conflicts effectively.
• Time management skills with the ability to prioritise tasks
• Prior relevant experience in education industry will be advantageous.
• Able to start work immediately is advantageous.

We regret to inform you that only shortlisted candidates will be notified.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Responsibilities

1. Define and optimize the user experience for international short video products to improve usability and smoothness.
2. Develop targeted experience optimization strategies based on differences in culture, demographics, network conditions, and device types across regions.
3. Continuously enhance the core experience through data-driven insights and user understanding, ensuring the product remains a leader in user experience.
4. Monitor strategies of short video products and actively explore end-to-end scenarios for applying new technologies to improve experiences on both the creation and consumption sides, driving growth in key metrics.
5. Leverage user insights to explore new use cases, creating opportunities for further product growth.

Qualifications

1. Min. 3 years of relevant experience.
2. Excellent communication, collaboration, and project management skills; strong resilience and the ability to deconstruct and solve complex problems.
3. Strong analytical and logical thinking skills, with curiosity and a high degree of self-motivation.
4. A global perspective and passion for staying updated on global internet products.
5. Relevant technical or design background is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others.

In this role, you will also be responsible to:

• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention and supporting growth. Deliver on ambitious NRR targets
• Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey.
• Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
• Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc. Run workshops , hackathons, trainings etc to increase usage of the product
• Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
• Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.
• Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
• Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
• Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
• Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
• Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency

Requirements

Qualifications / Experience / Technical Skills

• Bachelor of Science or equivalent education
• 7+ years of professional experience in consulting, customer success, client relationship, or account management roles with a demonstrated track record of increasing adoption, revenue, and retention. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
• Prior experience in driving NRR growth within the customer base
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
• Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
• Preference will be given to candidates who:

1. Have prior experience as an Account Manager or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred
2. Have prior experience in leading/driving/consulting in Digital Transformation initiatives
3. Can speak additional languages like Korean, Bahasa, Thai

• Estimated 25% travel required.

Soft Skills / Personal Characteristics

• Ability to develop an understanding of large complex businesses with many stakeholders
• Comfortable operating with revenue targets
• Strong sense of customer empathy and customer-centricity
• Grit and resilience to manage occasional tough & complex situations
• Excellent interpersonal and communication skills
• Strong problem-solving and analytical thinking
• Project management and storytelling skills
• Entrepreneurial drive and comfort working in ambiguous, quickly changing environments
• A passion for and belief in the power of automation to drive business value
• Project management and storytelling skills
• Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities
• Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers
• Be a self-motivated team player who loves to drive Impact beyond their current role
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment