Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

Nearest MRT: Maxwell
Contract Duration: 6 Months (Extendable)
Working Hours: 8.30am – 6pm (Mon – Thu), 8.30am – 5.30pm (Fri)
Basic Salary: Up to $2,500 per month


Job Responsibilities:

· Handling daily enquiries and escalations received from the public via emails and phone calls

· Handing daily sorting/triaging of incoming cases from public

· Support the team’s administrative tasks and undertake other ad-hoc assignments when required

Job Requirements:

· GCE O Levels

· Prior customer service experience in handling phone calls and emails will be advantageous.

· Immediate Starters (No Notice Period)

· Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Manage all club activities and analyze all financial performance and organize work for all internal resources and recommend solution to increase productivity of club.

Design all financial plans and budgets and maintain inventory of all club equipments and supplies and implement all company programs according to club policy.

Develop all profit and loss statements for club and prepare required operating plan for same and implement all improvement strategies for club and supervise achievement of all club objectives.

Administer all profit and losses for club and prepare monthly reports for same and maintain good professional relationships with all members to recommend solutions to all issues and hire and evaluate staff performance.

Train all staff member, conduct various planning sessions and prepare reports for all staff performance in club and organize weekly meetings to design effective strategies to achieve all club objectives.

Provide development coaching to all members and prepare director reports for seniors and collaborate with human resource department to implement all training programs.

Oversee all training sessions of staff and ensure compliance to all loss prevention and human resources policies and assign all departmental head for various club duties and resolve all employee pay issues.

Develop and maintain an effective team culture at all times and prepare schedule for shift coverage and evaluate everyday activities of club and ensure cleanliness at all times.

Provide optimal level of customer services to all guests and administer all payrolls and ensure compliance to budget.

Prepare and approve all cash management reports according to required standards.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

A Stage Manager supports and organises all the different teams involved in the day-to-day running of a theatre production from rehearsals right through to performances and then post-show. They liaise and communicate with the full company and organise each team to ensure the smooth running of a production.

• Create and set up rehearsal schedules
• Managing furniture and props
• Arrange costume and wig fittings
• Liaise with all theatre departments and collate information
• Create a prompt script compiled with notes on Actors’ cues and requirements for props, lighting and sound
• Make alterations to the set and props between scene changes
• Cue the lighting and Sound Technicians
• Manage the backstage and onstage area during performances
• Call Actors for rehearsals and performances
• Maintain props, furniture and set during the run

Job description:

• Provide leadership, guidance, and support to team members, fostering a positive and productive work environment.
• Oversee the day-to-day operations, including workflow management, task prioritization, and resource allocation.
• Contribute to the development of departmental goals, objectives, and strategic initiatives in alignment with overall company objectives.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor performance and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Address performance issues and conflicts in a timely and effective manner, promoting a culture of continuous improvement and accountability.
• Manage budgets and expenses, ensuring adherence to financial guidelines and targets.

Job Requirements:

• Experience in a managerial or supervisory role.
• Proven leadership and team management skills, with the ability to motivate, inspire, and develop team members.
• Strong organizational and problem-solving abilities, with a focus on efficiency and continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Demonstrated ability to manage budgets, prioritize tasks, and meet deadlines in a fast-paced environment.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

We are looking for a passionate and professional Assistant Officer to join our Customer Care team to help us with handling enquiries and account related request received from all touch points.

Based in Singapore and reporting to the Manager, the incumbent will have the day-to-day responsibility of responding to enquiries and requests within set service standards through all touchpoints.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer enquiry or feedback and incident management, we want to talk to you.

What You'll Do

• You will need to handle enquiries and account related request received from all touch points (calls, email and walk in).
• You will need to respond to enquiries and requests within set service standards through calls and email replies.
• You will need to contact customer whose application/ account status are flagged during KYC screening to advise on follow up actions.
• You will need to EKYC Maker role and assist with mentoring/training new staff.
• You will need to attend to and provide first level review for customer feedback and account related disputes.
• You will need to escalate unresolved customer feedback and account related disputes for further review/ investigation and provide operational support throughout.
• You will need to assist to update daily reports on contact trends and service performance indicators.

Who You Are

• You will need a Diploma/GCE A Level certification.
• You will need at least 2 years working experience in direct customer servicing, preferably in contact centre environment.
• You should have good customer service skills.
• You should have a good command of English and Chinese, preferably both oral and written, in order to liaise with Chinese speaking customers.
• You should be a strong team player with good interpersonal skills.
• You should be proficient in MS Office.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

Primary Function of the Position:

The Customer Trainer will report directly to the Training Manager for their region.  This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery.  The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. 

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events.  This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories 
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

1. A Degree in Engineering(Civil and/or Structural) or Building from local universities or universities recognised by Professional Engineers Board with at least 12 years of practical working experience in the related field in building construction projects.
2. Report to the Project Manager, and assist in creating schedules and project timelines, track deliverables, and control subcontractors and suppliers to meet time, safety and quality objectives.
3. Positive attitude, self-motivated, initiative and responsible.
4. Sound management skills.
5. Good communication and interpersonal skills.
6. Able to work independently.
7. Remuneration shall commensurate with qualifications and experience. Basic salary: S$6,000 to S$8,000, plus allowances.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Position Overview:
The Station Manager/Branch Manager serves as the official representative of Regional Airline.

Duties and Responsibilities:

1. Operational Oversight:
   • Manage and monitor the achievement of On-Time Performance (OTP) at the station.
   • Ensure station operational plans are in place and manage the opening of new stations.
   • Supervise station support functions, including HR Operations, DCS, station equipment, infrastructure, materials, and COA compliance.
2. Safety and Security:
   • Conduct regular safety, security, and service meetings with local entities and submit reports to the Head of Station Production & Performance.
   • Implement and monitor a Local Emergency Response Plan (LERP) and delay management in line with ISO 9001:2015 and government regulations.
   • Provide risk mitigation strategies for medium-level safety/security concerns.
3. Ground Handling Coordination:
   • Supervise and monitor Ground Handling Agent (GHA) performance and ensure alignment with SLAs and SGHAs.
   • Validate and monitor COA holders' certifications and register new GHA personnel as required.
   • Ensure new procedures, notices, and manuals are communicated to GHAs.
4. Cargo Operations:
   • Oversee and evaluate cargo handling activities, ensuring compliance with regulations and no delays.
   • Coordinate with internal divisions for handling special cargo and liaise with regulators for adherence to standards.
5. Refueling and Maintenance:
   • Supervise refueling activities, ensuring accuracy in fuel orders and proper documentation by ground engineers.
   • Coordinate with stakeholders for maintenance and availability of Ground Support Equipment (GSE).
6. Cost Management:
   • Ensure cost efficiency and effective budget management for station operations.
   • Monitor and control financial activities, including ticket sales and other station-level revenues.
7. Auditing and Reporting:
   • Serve as an auditee/Management Representative (MR) during audits and implement corrective actions.
   • Prepare and submit performance, SLA, and financial reports to the direct supervisor.
8. Training and Development:
   • Coordinate training for station personnel, including COA training in collaboration with the Ground Operations Training Unit.
   • Maintain and monitor training records for GHAs.

Authority:

1. Decision-making on operational safety and security issues affecting ground handling at the station.
2. Coordination with internal divisions and external stakeholders to resolve station-level challenges.
3. Submission and management of station budgets, equipment needs, and training plans.
4. Supervision of SGHA/SLA implementations and recommendations for new partnerships.
5. Management of delay codes and reporting irregularities (IReg) for corrective action.
6. Authorization of updates to IT systems and operational tools to improve efficiency.
7. Liaison with regulators and authorities for cargo handling and other compliance matters.

Key Performance Indicators (KPIs):

1. OTP Achievement: Percentage of flights departing/arriving on time.
2. Safety Compliance: Number of safety incidents reported and resolved.
3. SLA Adherence: Evaluation of Ground Handling Agent performance.
4. Budget Efficiency: Cost management effectiveness.
5. Cargo Performance: Compliance with regulations and reduction in cargo-related delays.

Requirements:

• Education: Bachelor’s degree in Aviation Management, Business Administration, or a related field.
• Experience: Minimum 5 years of experience in ground handling or station management roles.
• Skills:
  • Strong organizational and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Proficient in aviation software and tools related to ground operations.
• Certifications: Familiarity with ISO 9001:2015, safety management systems, and GHA training certifications.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

1. A Degree in Engineering(Civil and/or Structural) or Building from local universities or universities recognised by Professional Engineers Board.
2. At least 15 years of practical working experience in the related field in building construction projects.
3. Report to the General Manager and Deputy General Manager, and assist in managing, planning, implementation and control of projects to meet time, cost, safety and quality objectives.
4. Positive attitude, self-motivated, initiative and responsible.
5. Lead project team and manage risks.
6. Experience in strategic planning, risk management and change management.
7. Good communication and interpersonal skills.
8. Able to work independently.
9. Remuneration shall commensurate with qualifications and experience. Basic salary: S$8,000 to S$10,000, plus allowances.

Job Description & Requirements

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.mbers attain experiences that cultivate technical competencies.
• Developpeople by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintaincooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

We are searching for an Assistant Manager/Section Manager, Rostering! You will be part of the (Flight and Crew Rostering) team and will be the providing operational support to Crew Rostering. You will work closely with Crew Operations, Network Planning, IOCC, Cabin Services team, IT, HR, Flight Ops, Ground Operations to meet operational performance standard, crewing of all flights and non-flight duties, while adhering to regulatory requirements.

Job Description

Crew Planning Management

• Ensure that the crewing requirements for each aircraft type is met
• Ensure ANR Compliance in rostering
• Support inaugural flight crewing arrangements, liaising with appointed GHA where required
• Manage leave liability and administrate annual leave exercise.
• Ensure productivity and operational levels are consistently maintained
• Work with Training to support efficient planning of attendees;
• Work with SEP to plan and roster recurrent training classes;
• Ensure timely roster publication, and adherence to established FRMS guidelines;
• Ensure unit costs are minimized and efficiencies are increased wherever possible, both within and across departments. Key performance indicator is cabin crew flying hours, and on-time roster publication
• Provides direction to his/her direct reports, as well as coaching and development, in order to motivate and to keep the team continually engaged
• Support improvement/enhancement projects on rostering system
• Support charter flight crewing arrangements

Crew Operating Pattern (COPs)

• Work with Planning and Administrative Services to finalize the COPs for scheduled flights, inaugural flights and charters.
• Ensure that COPs are reviewed and revised if necessary due to ad-hoc / scheduled changes in a timely manner
• Coordinate with Travel Agency for airfare as well as apply crew visa, when required.
• Set up Crew Rostering system to capture required complement.

Operations Management

• Manage crew queries/feedback and ensure timely follow-up on issues raised.
• Update crew via CSC & Workplace post

Adherence to Regulatory Standards

• Ensures cabin crew rosters are compliant with the ANR and ANO, and also meet with other regulators’/legislated requirements.
• Required to liaise with civil aviation authorities, internal and external auditors, and assists in the preparation for such audits, as well as to implement corrective actions.
• Implementation of ANR rules changes in Crew Rostering System progressively

Others

• Support Crew briefing at induction and graduation
• Perform any other ad-hoc duties as assigned
• Liaised with other system providers to set up rostering system requirement for test run review
• Investigate OR and updates AQD

Requirements:

• Bachelor’s Degree in Management / Business or any relevant discipline
• Minimum 8 years of working experience
• Ability to work under pressure and within tight deadlines on several projects
• Excellent communication skills and experience in working with people at all levels
• Project management skills
• Enjoys and embraces change
• Computer literate, with thorough knowledge of Microsoft Office and rostering systems

To oversee the full maintenance functions of the hotel and its capital assets to ensure the consistency in meeting the department's objective.

To be responsible for the building, fixtures, facilities, equipment, machinery and project management in the event when alteration and amendment works are carried out in the hotel.

To be responsible for the overall effectiveness of Engineering Department.

• Prepare annual engineering maintenance budget and manage engineering maintenance costs within budget
• Managing the facilities requirements for Company facilities
• Control designated site facilities budget
• Oversee operations across multiple facilities
• Oversee facilities and general maintenance services
• Repair and maintenance of facilities
• Fall under facilities or engineering
• Support facilities management and facilities engineer on repairs and renovation projects
• Recommend the facilities capital improvement budgets
• Assist in facilities safety measures
• Supervise maintenance and repair of facilities
• Hold overall responsibility for facilities operations
• Building the portfolio facilities team
• Manage day to day facilities and building systems maintenance
• Lead all facility related staff including facility contractors
• Develop and monitor annual facilities budget
• Oversee maintenance contracts with vendors and service providers and engineering purchases
• Understand any facilities-related issues
• Prepare maintenance and facilities annual budget and plan
• Any other suitable tasks as and when assigned by General Manager/Executive Assistant Manager

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for "Best Theme Attraction" at TTG Travel Awards 2017, "Best Attraction Experience", "Breakthrough Contribution to Tourism" and "Best Customer Service (Attractions)" at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore's tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

• Develop and execute integrated marketing campaigns for changing exhibitions, programmes, and key events through storytelling and content marketing across O2O platforms to achieve brand awareness and visitorship targets for the Gallery, both locally and internationally.
• Oversee the creation of marketing and communication materials, encompassing content, graphics, and multimedia materials that resonate with target audiences.
• Enhance the Gallery's public relations efforts by organising media events such as media previews, journalist visit programmes (JVPs), and familiarisation tours as well as developing press releases and media advisories and managing media queries and opportunities.
• Cultivate strategic alliances to boost the Gallery's promotion and marketing efforts, exploring avenues for collaborative marketing and promotional ventures with current and prospective partners.
• Take ownership of the allocated marketing budget, ensuring efficient allocation of resources to maximise ROI, monitoring campaign performance, and adjusting strategies as needed.
• Establish key performance indicators (KPIs) to measure campaign effectiveness and regularly monitor campaign performance, making data-driven recommendations to refine marketing strategies.
• Conduct market research to identify trends, audience preferences, and competitive landscapes, for more effective decision-making.
• Collaborate with internal teams, external agencies, and partners to align marketing efforts and maximize exposure.

• Undergraduate degree in a relevant discipline including coursework in marketing and business
• 4 to 6 years of relevant experience in marketing and communications.
• Proven success in campaign development and execution with substantial experience in multi-channel campaign development and execution.
• Prior proven knowledge and experience in digital and social media engagement.
• Relevant experience in public relations and working with media.
• Prior proven success in project and time management.
• Exceptional interpersonal, organisational, and analytical skills.
• Effective verbal and written communication skills.
• Ability to work in a complex and demanding environment with a high level of attention to detail.
• Results-oriented mindset with a focus on achieving measurable goals.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Overview:

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC's future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities:

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives.

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years' experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC's future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives.

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years' experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

Compensation:

SGD 3,950 (Fixed) + RSUs 

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

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