Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Job Description & Requirements

A medium size SME looking for an experienced HR Professional to lead and guide a team of HR personnel in its day-to-day operation.

Role Objectives: -

This incumbent is responsible for the full spectrum of HR functions from resource management (ie full suite, both onboarding and offboarding), payroll for a large number of non-executive personnel, compensation and benefits management, HR administration, policies, and procedures to HR system integration.

Responsibilities: -

• Manpower planning – leading a team of Recruiters in the planning, and execution of recruitment plans & processes to attract, hire, develop and retain the right resources to meet the Company’s operational demands.
• Handling all HR reports such as manpower reports, recruitment reports and vacancy reports including employment quota and all work pass-related issues.
• Oversee payroll administration.
• Develop and implement competitive Compensation & Benefits plans.
• Design and implement sound policies and procedures to promote a healthy work environment and proper governance.
• Support and suggest improvements and ensure full compliance in all Company’s HR practices.
• Monitor HR-related metrics such as cost per hire and turnover rates, and budgets and recommend corrective actions.
• Conduct internal checks on the health of the Company’s human resources, and recommend and coordinate employees’ training and development initiatives.
• Addresses employees’ grievances, and health & safety needs. Ensure all basic essential insurance coverages are in place and effectively administered.
• Ensure proper record-keeping and data-processing procedures are in place to comply with regulatory requirements
• Any other responsibilities or projects assigned by management.

Requirements: -

• Degree in Business Administration, preferably major in Human Resources Management or its equivalent
• Minimum 5 - 8 years of extensive HR experience as a Human Resources Manager or its equivalent.
• Effective leadership, someone who is hands-on, especially in manpower planning and resourcing of non-executive personnel.
• Sound knowledge of the local Employment Act, Industrial Relations Act, Workmen Compensation, and all other related legislation.
• Experienced and familiar with the Progressive Wage Model scheme, HRIS, and payroll management systems.
• Experience in payroll outsourcing management or its equivalent
• Experience in designing and implementing compensation and benefits programs
• Excellent communication skills both written and spoken
• Excellent interpersonal skills with strong employee service focus and aptitude with a passion for continuous improvement
• Team player, able to foster a healthy & cordial relationship and work environment.

Note: Only shortlisted candidates will be notified.

1. Maintain equipment and systems

• Supervise and assist in driving direction and strategy for optimal maintenance of building-related equipment and systems with respect to the business activities to enhance function efficiency and effectiveness
• Supervise and assist in cross-departmental collaboration on maintenance and repair activities to minimise equipment downtime at customer's sites
• Supervise and assist in formulating pre-emptive strategies to de-risk the building-related equipment and systems from major equipment and systems failures and malfunctions
• Supervise and assist in financial and budgetary requirements of maintenance plans to company's implementation on customer's sites

2. Conduct operations

• Supervise and assist in developing strategic partnerships with stakeholders on operations
• Supervise and assist in establishing best practises for execution and documentation of operations activities
• Supervise and assist in formulating pre-emptive strategies to de-risk the building related equipment and systems from major equipment and systems underperformance

3. Manage responses to emergencies and crisis

• Supervise and assist in driving continuous improvement of company's emergency response planning and crisis management framework
• Supervise and assist in overseeing emergency responses in the company

4. Manage health, safety and environment

• Supervise and assist in establishing strategies and frameworks to drive compliance with Workplace Health and Safety (WSH) and Environmental Management System (EMS)
• Supervise and assist in formulating proactive strategies for mitigation of WSH and EMS accidents and incidents
• Supervise and assist in establishing company's sustainable engineering strategies, procedures and guidelines

5. Manage people and organizational functions

• Supervise and assist in establishing the operating and resourcing structure for the function to support business objectives
• Supervise and assist in contributing to the development of the company's risk management framework
• Supervise and assist in driving continuous improvement strategies and change management initiatives at company's level
• Supervise and assist in driving strategic partnerships with internal and external stakeholders

Responsibilities:

Be the direct communications channel between potential clients and the Company;

Meet potential clients and handle all queries for clients;

Monitoring and tracking of sales efforts;

Recommending revised action plans to achieve budgeted goals;

Development of lead generation strategies and maintenance of a lead management system;

Analyse market trends and behaviour to uncover new business and sales opportunities;

Assist in coordinating acquisition events;

Provide accurate and timely weekly and monthly sales progress reports to General Manager.

Requirements:

Bachelor’s degree and above;

Successful record of achieving positive results in an organization that measures and rewards individual performance;

Wide network of contacts;

Independent and team player at the same time;

Result oriented in order to achieve the target;

Must be proactive, meticulous and able to work independently;

Smart and well-groomed appearance;

Good at English communication with clients.

Position Objective

Cognita Asia Holdings Pte Ltd is part of Cognita Group and we are looking for a Finance Manager to be part of our Finance team. Our ideal colleague will have a mix of Accounting, Audit, and Tax experience.

This role supports Asia in financial and fiscal close and audit processes, ensuring compliance with internal reporting requirements. It is directly responsible for the full aspect of finance and accounting operations of Cognita Asia Regional Entities. The incumbent will be the subject matter expert on Singapore Tax, IFRS and Cognita Group accounting policies. As such, will support Group and Region with implementation and compliance of new policies, process controls, and tax reviews across Asia schools.

Key Responsibilities

• Assist Regional Financial Controller and CFO in delivering Asia’s financial goals
• Lead accounting and reporting process for the region to meet internal and external requirements
• Coordinate, communicate, collaborate with Head Office, Regional Office and Schools on reporting timelines and other deliverables

Accounting / Financial Reporting / Process Improvements

• Ensure accounting records and statutory reporting are accurate, in compliance with Group and Statutory Accounting policies. Provide technical Accounting advice in accordance to IFRS as needed.
• Lead close process and review of Asia schools’ Profit & Loss, Balance Sheet results to drive timely close
• Promote compliance, process efficiency and implementation of best practices (including use of technology) across schools in Asia
• Co-ordinate with Group HQ, Region and schools to complete month, quarter and year-end close, audit and tax
• Provide critical business information to management by keeping updated with changes in accounting and tax regulatory changes

Budget/Forecast/Management Reporting/Financial Reporting & Analysis for Asia Regional Entities

• Collaborate with Finance and Operation teams to support financial performance and delivery of KPI
• Co-ordinate with Regional Stakeholders and schools to update monthly forecast and yearly budget
• Present financial results and outlook to Region
• Create and drive use of standard dashboards and reporting decks across Asia

Taxation

• Prepare corporate income tax computations, GST filing and related matters for Asia Regional Entities
• Assist Singapore schools with year-end tax review, filing and other tax related matters
• Review Asia schools’ submission of tax calculations for year-end internal reporting

Operations / Business Partnering / Finance Lead

• Partner with Head of Camp Asia as Finance Lead to deliver business goals & targets, drive operational and finance process excellence

Regional projects and initiatives

• Contribute to projects by providing finance expertise

Position Requirements

Knowledge, Skills and Abilities:

• Able to lead and influence small groups within and across functions
• Able to manage stakeholder requirements and prioritize outcomes to meet datelines
• Strong technical accounting knowledge of IFRS and statutory reporting requirements, including tax legislation
• Experience in financial reporting and scorecard creation, use
• Problem-solver with eye for details, strong collaboration and project management skills
• Experience with use of technology and digital systems in finance processes
• Advanced knowledge of MS Office applications especially Excel and PowerPoint
• Strong written and verbal communication skills

Personal Qualities:

• Enjoys working in a multi-cultural and cross-functional environment
• Organized and self-motivated, keen to take-on challenges and big projects
• Open to learning, adaptable
• Accountable

Qualifications

• Qualified accountant
• At least 4 - 5 years of accounting experience

Contacts

• Cognita HO and school-based employees
• Finance teams in schools

Terms of Employment

• Office hours are 9 am to 6 pm, Monday to Friday
• Annual Leave – 15Days
• Medical insurance coverage
• Reference Checks – Required
• Background Checks – Required

Safeguarding

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Designated Safeguarding Lead or to the Head of School or indeed to the Regional CEO or Safeguarding Manager - Asia so that a referral can be made accordingly to the statutory services.

Department: Global Indirect Procurement

Location: Singapore
Reporting to: Cluster Procurement Manager SEA+
Role: Short Term Assignment (18-24 months)

WHAT THIS POSITION IS ABOUT - PURPOSE:

The incumbent is responsible for :

1. Responsible for fostering close collaboration with all key stakeholders and Business Service function to support the Procurement brand and outreach. With reporting line to the Cluster Procurement Lead.

2. Managing procurement activities for the Marketing & Sales category within own cluster in additional to supporting the local organization with other strategic procurement activities. Works in close collaboration with global category lead for appointed category and local management for all other strategic sourcing and contracting initiatives as well as effective management of local supplier relations. Contributes to the development of assigned category and implements the right procurement strategy in close collaboration with business partners within own cluster. Secures the supply of goods and services required by the organization to the specified quality, service and cost criteria through the implementation of harmonized and consistent sourcing strategies. Critical success factors encompass implementation of global category strategies within the cluster. Business partnership mindset is a must.

WHAT WILL YOU DO - RESPONSIBILITIES:

Category Managment Strategy: The incumbent is responsible for procurement activities of the appointed business category within own cluster. Rolls-out appropriate strategies setforth by the Global Category Lead, provides sound direction for appointed category and ensures close collaboration with all cluster stakeholers. Works in close collaboration with Global Category Lead/Procurement Cluster Lead to ensure global startegy considers local requirements and that suppliers' list is managed in the most efficient & effective manner for the cluster.

Suppliers' Management: Identifies and manages regional/local suppliers' pool. Negotiates strategic contracts and ensures optimum and sustainable supply conditions. Recommends timely strategic decisions where relevant to prevent procurement inefficiencies. Ensures sustainability of supply and effective supplier relationship management throughout the supply chain. Demonstrates ability to challenge status quo, proposes and runs projects that will add value to both Procurement and business functions. Provides necessary support to Global or Regional procurement teams for implementation. Supports Global Category Leads to build Innovation & Sustainability strategy with Global suppliers and promotes any ideas that could represent a competitive advantage for JTI.

KPIs & Targets: Achieves set Procurement negotiation targets and KPIs. Plans and delivers Savings targets. Develops and recommends strategic sourcing plan/decisions. Leads and /or supports supplier bidding processes in close cooperation with respective business partners to ensure best combination of quality, cost and service parameters / conditions for products and services are attained. Drives strategy implementation at local and cluster level for assigned category and monitors performance. Ensures corrective actions are taken when required.

Business Partnership: Focuses on demonstrating value of Business Partnership, by developing a customer-oriented approach. Aligns strategy with key business partners and ensures it meets Business' priorities. Establishes alignment and effective communication among procurement organization, business partners and suppliers. Takes preventive actions to avoid supply issues and resolves problems in due time. Assumes responsibilities for additional projects, tasks as assigned by his/her superior and reflect core behaviors in all aspects of work.

Market Intelligence: Shares Category intelligence, identifies trends and opportunities. Applies best practices in procurement process management by utilizing latest models and takes necessary actions for areas of improvement. Conducts supply risk assessments, builds contingency plans, finds alternative ideas, solutions in securing best conditions for the company including extensive market research and proactive sourcing of innovative suppliers.

WHO ARE WE LOOKING FOR - REQUIREMENTS:

• University degree
• Minimum 3-5 years experience in similar environment in a multinational company
• English (business language) other language is an asset (local language based on location).
• Strategic thinking, effective Negotiations, Communication, Interpersonal, Financial analysis, Leadership,
• Business environment knowledge, Management of internal and external parties, Decision making, identifying and applying efficiencies.
• MS Office tools and SAP.

WHAT ARE THE NEXT STEPS - THE RECRUITMENT PROCESS:

• Thank you very much for your interest in the role. You are welcome to apply.
• We will make sure every candidate will receive a reply within 2 weeks after the application deadline.

Background:

The Asia Pacific Leaders Malaria Alliance (APLMA), is an alliance of Heads of Government committed to eliminate malaria and other communicable diseases in Asia Pacific, with a focus on the most vulnerable communities.

Through committed leadership and a specific investment in effective tools designed to defeat malaria for good, countries in the Asia Pacific region have halved the number of malaria cases and deaths in less than 15 years. This fight against malaria in Asia Pacific has been positive but is far from over. If we are to see a true eradication of malaria in the region, a revitalised commitment from all stakeholders, and especially national governments is needed.

This is where you come in. When it comes to making an impact, few roles offer the opportunities you’ll find at APLMA. The APLMA secretariat, based in Singapore, works with Governments, global multilateral agencies, the private sector and civil society to advocate for investment and development of tailored solutions to end malaria in the Asia Pacific by 2030.

Role:

The Communications Manager plays an integral role in bringing APLMA’s mission and vision to further life. Reporting to the Chief Executive Officer, you’ll provide strategic communications leadership and set our communications strategy to increase visibility and raise awareness of the organization, engage target audiences to catalyze action and ensure malaria elimination remains a priority and visible in Asia and the Pacific.

Working closely in collaboration with colleagues across the organization and partners, you will lead all communications needs and issues and drive communications best practice across the organization.

We are seeking a dynamic, seasoned communications professional to lead, direct and oversee these efforts.

Responsibilities:

• Direct, lead and oversee core areas of communications that support the communications strategy - corporate, media relations, digital, and communications materials (e.g., messaging documents, press releases, blog posts, statements, social media posts, articles, infographics etc);
• Collaborate with the CEO and Senior Leadership to execute communications strategic objectives which maintain visibility of the malaria elimination agenda and raises awareness of our work;
• Collaborate with internal programmatic staff and country focal points to develop and frame the region's messaging for target stakeholders and audiences;
• Work with strategic global partners where appropriate to strengthen, Asia Pacific and APLMA’s position as part of a global network;
• Lead/drive proactive media relations and story-telling campaigns, as relevant and appropriate to raise awareness of APLMA' mission and impact across the Asia Pacific region;
• Provide oversight on communications issues, coordinate with relevant internal departments as they position APLMA, and execute communications campaigns and agendas in a regionally and national relevant manner;
• Develop high-quality, creatively written material for external distribution (e.g. media interviews, speeches, talking points) including internal communications and thought leadership initiatives
• Working in conjunction with the CEO, manage crisis communications as appropriate;
• Partner with the internal teams to drive programs, campaigns, and strategy to key issues in a fast evolving global health landscape including climate change, gender, and health security
• Manage a small communications team which includes external consultants and internal staff
• Drive, tracking, measuring and fulfilling the communications functions strategic goals for accountability and progress;
• Conduct work with the highest level of integrity and contribute to the creation of a positive image and overall credibility of the organization through the application of our Code of Conduct, ethics and values and standing with regard to internal and external actors.

Requirements:

Qualifications

• Minimum Bachelor’s degree from an accredited four-year college or university; preferably in communications, journalism, public relations or related discipline.
• Master's degree will be an added advantage

Experience

• Minimum of 7 years of communications experience; healthcare and international development background a plus;
• International experience or prior work in a global organization.

Knowledge and Skills

• Strong knowledge of communication practices, techniques and media relations;
• Effective stakeholder relationship management with proven ability to build trust in stakeholders and influence decision-making;
• Excellent and versatile copywriting and verbal communication skills;
• Ability to think creatively and collaboratively about all elements of communications work;
• Strong managerial skills and prior experience working with a dynamic team and outsourced agencies;
• Cultural sensitivity for effective work in different international environments;
• Highly collaborative style; experience developing and implementing communications strategies;
• A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently; ability to work in a highly matrixed environment
• Strong organizational and problem-solving skills with analytic approach;
• Strong interpersonal, management and leadership skills with the ability to integrate and work well within multiethnic and multicultural teams and finesse to “manage by influence”;

Personal Attributes

• Relationship builder with the flexibility and finesse to ‘manage by influence;
• High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels;
• Approachable, adaptable and possess a good sense of humour.
• Able to travel overseas when required.

The successful candidate will be offered 1-year contract employment on full time basis which may be renewable at the end of the term.

We thank you for your applications and regret to inform that only candidates shortlisted for interviews will be contacted.

The Institute of Molecular and Cell Biology (IMCB) is a premier research institute at A*STAR whose mission is to harness biology for transformational bio-therapeutics and diagnostics. In this role, you will be working with the IMCB researchers, grant agencies as well as A*STAR finance, councils, and the central research office to provide relevant grant-related support to the institute.

Job Description: the role includes, but is not limited to, the following:

• Ensure that all grant proposal submissions meet the requirements as set by the respective granting agency.
• Review annual progress reports and final reports for various grants and ensure that these are submitted on time.
• Attend to requests from the granting agencies pertaining to budget scrubbing, letter of award and other steps required for timely activation of new grants.
• Assist investigators with changes related to their grants (deviation/variation requests).
• Work closely with A*STAR research office, councils, and finance regarding ad hoc requests for grant-related data and pending tasks.
• Serve as the institutional admin and help with creation and activation of accounts for grant-related portals such as IGMS and iGrants.
• Tabulate and track the grants of the institute to ensure easy extraction of grant data whenever required.
• Promptly attend to grant-related queries from investigators.
• Define timelines for internal review and approval SOP of grant calls and communicate to researchers for grant applications.
• Monitor, report and analyse grant application activities as well provide timely updates to management on grant status.

Requirements:

• Minimum Bachelor’s degree, preferably in Life Science or equivalent.
• Preferably with at least 3 years of working experience.
• Experience and/or keen interest in work related to governance/ policy/ research administration, especially in the research & development sector, is an advantage.
• Good team player with excellent written and oral communication skills.
• Excellent time management skills.
• Meticulous, resourceful, able to multi-task and work independently.
• Able to work collaboratively with internal and external stakeholders across functional groups and levels.
• Interested in science and technology.
• Proficient in M365 and related applications.
• Prior experience in dashboard reporting and/or project management is a plus.

eCommerce & CRM Programme Development & Execution

Champion lead generation, conversion and optimise consumer funnel to increase win rate. Collaborate as a trusted partner with division marketers to run key corporate ecommerce & CRM programmes to deliver business revenue targets.

Customer centricity and engagement is key. Define the Customer goals and lead, develop and implement CRM programmes through customer activation, retention & re-targeting to deliver incremental revenue and customer lifetime value. Utilise a combination practices such as Agile and Design thinking to define, develop and build user experience that helps achieve the end goals of our customers and business.

Collaborate with data science team to develop and build data models, new hypothesis that drive next purchase experience, basket upsize, cross-divisional workflow to deliver an outstanding and personalised shopper experience. Explore the use of development approaches such as Artificial intelligence, Machine learning and Generative Artificial intelligence to draw further insights and to improve the user engagement.

As a Manager and proactive leader, you are encouraged to set clear eCommerce and CRM performance measurements and benchmarks. Collect feedback proactively by conducting regular cadence on performance review and retrospective based on data insights and build data dashboards and reports that uncover gaps and business opportunities. Engage and support the divisions to drive the right approach to deliver desired outcome.

Key duties include:

• Develop an e-commerce strategy with innovative initiatives while facilitating regional commercial communication for business partnership in line with market needs
• Develop customer segmentation to drive high value, high engaged customer groups
• Evaluate and measure e-commerce business priorities, business reporting, e-commerce ambition strategy and targets/ metrics development
• Develop and improve all the e-commerce-related processes over digital catalogue – product information management platform, pricing system, and more to win B2B customers, dealers and distributors in Southeast Asia and Taiwan (SEATW) on Thermo Fisher website.
• Work with the commercial, product marketing and analytics teams to drive digital sales throughout the sales opportunity funnel
• Report regularly on program performance, collaborate with digital analyst to build and develop relevant dashboards that help visualise performance and make relevant recommendations & next steps
• Consistently test, iterate and optimize e-commerce & CRM programs with the goal of improving performance, identify business opportunities

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

What we offer

The role offers Hybrid work i.e. work from office and work from home. We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits, dependent on the hiring country.

At Thermo Fisher Scientific we offer employment with an innovative, future-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Responsibilities:

• Monitor, maintain and order office supplies and equipment but not limited to Stationaries, Groceries, Medications, Pantry items, toner
• Monitor and maintenance of existing office facility and equipment
• Vendor management such as but not limited to cleaning, pest control, planter and servicing company
• Source for items and comparison of quotations
• Ensure related items have been invoiced and liaise with Finance for payment
• Assist in office main tenant and building management matters (e.g. fire drill, annual electrical shutdown, PA testing)
• Responsible for mail sorting, distribution and courier services
• Perform any other ad-hoc duties as assigned

Requirements:

• Diploma or Degree in any field
• Between 1 to 5 years of relevant experience in office administration and/or General Affairs
• Proficient in Microsoft Office
• Meticulous, organised and analytical
• Ability to work well with management and staff at all levels
• Good working attitude, tactful and possess excellent communication skills
• Interested applicants may also send their resume to [email protected]

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Due to Company's growth expansion, we need dynamic and aggressive candidates to join our term. You will have opportunity to learn and growth with Company and career path.

Essential Functions and Responsibilities:

• Develops, services and grow the sales of assigned product and territory.
• Actively and consistently seeks new customers.
• Visits new and potential customers to develop relationships, generate, follow up on leads and provide technical information.
• Meets established sales budget goals.
• Delivers sales presentations and offer solution to customers.
• Update customer activities and competitive intelligence.
• Manages major accounts; establishes long-term, ongoing relationships with multiple people in a customer’s organization.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Industrial), Marketing or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Possess skillset and experience in WIRELESS SENSOR / IOT / LEVEL SENSOR / PLC and HMI with control exposure.
• Experience in measurement instrument will be advantage
• Must Possess Class 3 Driving Licence
• Ability to effectively communicate information and ideas in English and mandarin.

About the role

McConnell Dowell seeks an experienced Coordination Manager for one of our major infrastructure projects in Singapore.

Key Responsibilities

• The Coordination Manager shall take charge of all coordination work of civil, structural, architectural and SWCs and be responsible to manage project coordinators relating to civil/structural, architectural and E&M.
• Managing interfaces for design and construction of transit projects and have full understanding of the design approval process and TFP/TOP process.

About You

To be considered for this role, you will have;

• Minimum 8 years of engineering experience.
• Recognized Engineering Degree, and at least 5 years of experience in managing Civil & Structural, Architectural and/or E&M Building Services works of similar scale and complexity.
• Able to hold and take charge of coordination meetings across design teams.
• Strong in communication between cross-functional teams.
• Able to work alt sat work week.

If you are interested in adding value and contributing success to building a key infrastructure project, we encourage you to apply for this exciting opportunity with McConnell Dowell.

About Us

McConnell Dowell – Creative Construction

Our purpose is Providing a Better Life. We do that through delivering projects that connect, support and sustain communities, and through providing career opportunities that challenge, reward and grow our people.

From remote major resources and energy projects to city-shaping transport and water infrastructure, we have constructed thousands of high-quality, complex projects for our customers and communities over more than 60 years, in Australia, New Zealand, the Pacific Islands and Southeast Asia.

Why join us?

The work you’ll do will have a tangible positive impact on people’s lives, including yours. The diversity of our projects, roles and locations means greater development opportunities. We invest in our people to set and reach personal and professional goals and we have some of the best mentoring minds in the business to help you do that. Because when you grow, we all grow.

McConnell Dowell actively seeks and celebrates diversity, inclusion, and individuality. In a culture low on ego and high on support, we encourage everyone to make an impact. We're big enough to take on community-shaping projects, but agile enough for you to have an influence on how we do things.

So, join us, be you, and help us create better together. Apply now!

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.

Job Requirements:

• Project coordination & supervision of ACMV site progress
• Attend site meeting with Developers, Architects, Consultants & Builders
• Coordination with sub-contractors & Suppliers

Educational Requirements:

• Min. 3 years relevant experience in ACMV
• Diploma and above

Job Requirements:

• Working days per week: 5.5 days
• Working Hours: 0830 - 1730 (Mon - Fri) / 0830 - 1230 (Sat)

1) To get Sales and do coordination

2) To liaise with customer on their requirements

3) To assist Sales Executive for all technical issue

4) To coordinate with suppliers for the job

5) To generate quotation, job schedule and sales reports to customer and Director

6) To do sales forecast and sales marketing

7) To collect payments from customers

8) To do proposal with drawings for customers

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

About the role:

The Innovation Manager will develop and lead the execution of the Innovation Process, have an end-to-end view over all initiatives within each strategic pillar, and will be accountable for tracking and reporting of deliveries as governance of the Innovation funnel and process, ensuring these are on budget, time, quality and scope. Furthermore, the Innovation Manager will organize and lead the conduction of internal and external Hackathons, from problem statement development, through the prototyping and MVP phase, to the development, roll-out and scale of solutions to strategic challenges within the Asia and Africa region.

The role will work closely with Director Innovation Portfolio, Global Innovation, Sustainability and New Business as well as other verticals within Innovation & Impact team.

The Innovation Manager will monitor and provide regular portfolio reports to stakeholders playing an active role in driving Yara’s long-term innovation strategy.

Responsibilities:

· Develop the strategy and lead the execution of the Innovation Process

· Take ownership and coordinate with global counterparts the development of the Inno-vation Process tool for progress tracking

· Consolidate and manage the Innovation Portfolio for Yara Africa and Asia

· Manage in collaboration with Product and Project Owners Project the individual inno-vation initiatives

· Consolidate relevant information and guarantee transparency in project reporting and management

· Standardize and harmonize the way of working with Global Innovation

· Facilitate meetings, run retrospectives, and conduct lessons-learned sessions using ag-ile methodology and tools within the departments under her/his responsibility

· Spot synergies between projects/departments and unlock their full potential,

· Foment a cross-functional way of working in relevant projects and initiatives not only between the departments in Global Innovation but also between central and re-gional/local teams,

· Touch base with Global Innovation’s Performance Management and act as a facilita-tor/expert in the capital allocation process for relevant projects and initiatives.

· Lead the conduction of internal and external Hackathons.

· Directly manage the team processes which includes but not limited to budget tracking and reports, new launch processes, legal status tracking.

· Manage the day-to-day operations of the YAA Innovation Hub– Budgets, bookings and co-ordination of events in collaboration with extended team (Marketing, Digital, Agronomy and Sustainability)

· Consolidation and facilitation of key showcases / show & tell sessions across portfo-lio, across regions.

· Facilitates Innovation process, acting as the lead for the team responsible for ensuring all ideas go through necessary approvals before being submitted to product teams.

· Identify and manage cross-team interdependencies; facilitate cross-functional align-ment to drive progress against goals and objectives, establish clear next steps and owners, and resolve blockers that impede progress.

· Build standardization amongst tools, processes and approach to streamline and opti-mize intake approach for Yara Africa Asia Innovation and Impact

· Outcome and Metrics Tracking/Reporting: Work closely with initiative owners across the organization to develop goals, Objectives and Key Results (OKRs) for ongoing value tracking

· Develop systems for managing performance against those goals; ensure that our key efforts and initiatives are aligned to our strategic priorities.

· Continuously collaborate across regional organization to generate pipeline coordina-tion of new initiatives ahead of organizational cadence

· Aligning agile activities and develop the overall Agile knowledge base of the team through competency programs, talent development and inclusivity programs. As there are many teams looking at Agile within Yara, peer collaboration across the business is key for this.

Required Profile:

· Master’s in Business, Economics, and/or relevant experience

· 10+ years of work experience in strategy consulting or similar and relevant roles

· Experience in project management, change & stakeholder management

· Strong experience in Business Development

· Experience working with cross-functional teams and reporting that work

· Effective communication, problem-solving, and interpersonal skills.

· Humble, collaborative, team player, willing to step up and lead and mentor colleagues

· Highly structured and methodic

· Fluency in English

· Strong working experience in global organizations

· Exhibits knowledge and skillset of servant leadership, facilitation, situational aware-ness, conflict resolution, continual improvement, empowerment, decentralized deci-sion making and increasing transparency in teams.

· Excellent PowerPoint and Excel skills

· Strong in negotiation

We are searching for an energetic individual who enjoys engaging people, understand the concept and design of customer journey and digitally savvy. If you have any of these attributes, we hope to hear from you.

About the JOB:

Customer Experience and Audit

• Plan, conduct, and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their online and offline experiences.
• Translate all findings and goals into actionable recommendations.
• Plan and conduct user testing or mystery shopping to audit current offerings.

Service Delivery

• Develop, implement corporate clients’ service, and feedback policies, SOPs, and workflows in compliance with the Company’s policies, procedures, and processes to handle customer interactions and communications.
• Spearhead service excellence and sourcing training for Social & Recreational related topics
• Reinforce service excellence and operations training for the Guest Services team and lead the Guest Experience team to achieve service excellence across the Company.

Requirements:

• Degree/Diploma in Business, Marketing, or equivalent.
• At least 2 years of work experience, preferably in customer service and experience, and/or user experience.
• Digitally savvy with familiarity in CX/UX design, conducting UAT.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases, and data analytics such as Salesforce.
• Strong analytical, conceptualisation, and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills.

*Please attach portfolio link in resume

Our client is a leading player in the exciting and rapidly evolving Web3 industry. We are committed to building decentralized, user-centric solutions that empower individuals and communities. As we continue to grow and innovate, we are seeking a passionate and experienced Community Oversight Manager to join our dynamic team.

Position Overview:

As the Community Oversight Manager, you will play a crucial role in fostering a vibrant and inclusive ecosystem around our Web3 products and services. You will be responsible for developing and implementing strategies to ensure a healthy and engaged community, while also managing governance processes that empower users to actively contribute to decision-making.

Responsibilities:

1. Community Engagement:Develop and execute strategies to grow and nurture the community around our Web3 products.
   Foster meaningful interactions and relationships among community members.
   Coordinate and participate in community events, AMAs, and discussions.
   
2. Governance Management:Implement and manage decentralized governance processes, ensuring transparency and fairness.
   Facilitate community-driven decision-making through on-chain and off-chain mechanisms.
   Collaborate with cross-functional teams to integrate community feedback into product development.
   
3. Moderation and Conflict Resolution:Oversee community forums, social media channels, and other communication platforms.
   Address concerns and conflicts within the community promptly and effectively.
   Uphold community guidelines and ensure a positive and inclusive atmosphere.
   
4. Analytics and Reporting:Monitor and analyze community metrics to assess engagement and sentiment.
   Provide regular reports to leadership on community health, highlighting areas for improvement and success.
   

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in community management, preferably in the Web3 or blockchain space.
• Familiarity with decentralized governance models and mechanisms.
• Passion for decentralized technologies and a commitment to community empowerment.

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Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564 Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Looking for Hair Salon Manager role at least 5 year's experience. Possessing a friendly, Consultative Style with the confidence to recommed suitable. Styles and treatments that is appreciated by clients. Ability to communicate with our clients and really understand their needs. Attractive salary and excellent bonus scheme. Manage the salon, plan staff schedule, sales, shop accounts etc.

Oracle is the #1 global provider of business software. With a market-leading presence in over 175 countries, we connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow. Join us and play an instrumental role in redefining the world of business!

The Commercial Manager is a member of the APAC Commercial Manager & Business Practice Team to support the Oracle Applications business. The team specialises in commercial negotiation expertise and is driven to create a winning outcome for the customer and Oracle from a commercial perspective.

The Commercial Manager Team ensures the sales team creates and implements a detailed coherent negotiation strategy backed by a solid concession plan. They can confidently engage customers in supporting sales in commercial negotiation and clarification of the commercial terms and conditions of the contract, thus, demonstrating the value of the Oracle commercial terms and conditions. The team will be able to maximise from their collective commercial experience around the region, to ensure they are continuously developing and providing feedback into Oracle. The overall objective of the Commercial Manager Team is to create and lift the commercial DNA of any team they engage with, and drive a value based not discount based customer commercial engagement.

Description

What You’ll Do

Your role as Commercial Manager is to enable the application sales teams by pro-actively engaging in nominated accounts and driving commercial ‘thought-leadership’ in the sales cycle. You are a highly skilled and self-motivated commercial practitioner.

As Commercial Manager you must be at the forefront of Oracle’s Business and Deal crafting practice, which will involve an intimate understanding of the commercial instruments at hand, including the various contractual frameworks. You should be comfortable engaging various partners including procurement and legal teams, business sponsors through to CxO Level, both within the customer’s IT, business departments and within Oracle. Being part of a divisional team, travel will be encouraged to various customer/Oracle locations. Passion, curiosity, commercial competence, excellent negotiation & objection handling and exceptional communication skills are required. As a Commercial Manager, you will:

Commercial Management

• Advise and support sales on innovative and structured commercial value propositions and complex, non-standard, strategic sales opportunities

• Perform appropriate analysis, risk assessment, make recommendation, and engage with customers and executive leadership to optimize winning outcomes and deal closures

• Oversee qualified SaaS deals’ lifecycle and provide sales enablement training to drive best practices

Business Practice

• Reviewing and approving qualified SaaS transactions

• Apply and prosecute Oracle business policies and guidelines

• Assist sales in reviewing and structuring requests and business justifications for HQ approvals

• Ensure approval requests are timely, complete and accurate

• Coordinate with Legal, Contracts, Finance, Delivery and LOB as appropriate to enable and secure approvals

Required Skills/Experience

What You’ll Bring

Your drive, knowledge, and dedication will help us become the number one cloud company in the world. We also look for:

• At least 12+ years’ experience in a vendor

• Experience with Software-as-a-Service (SaaS) application is desirable

• Experience in leading commercial engagements and negotiations is required

• Exposure and conceptual understanding of contract law and pricing

• Deep domain knowledge of commercial/business practice in IT Procurement

• Strong commercial competence and business understanding

• Ability to identify issues and areas for improvement through analysis

• Excellent verbal and written communication and negotiation skills

• Proactive self-starter and a standout colleague

• Ability to manage both internal and external partners

• The credibility and experience to engage optimally with major customers – Procurement, Legal, executives, customer’s IT and security teams

• Someone who enjoys the challenge of “the unexpected”

• Someone who can rapidly sort out “fact from fiction” in any situation

• Intermediate to advanced computer software skills, including Excel, Word and PowerPoint

• MNC, attractive remuneration package
• Salary up to $8000, AWS, bonuses, Dental, medical
• Leadership skills
  North-East, 5 days work week
• Career advancement

Job responsibilities:

• Provide on-site product & system commissioning/servicing support.
• Support on product and application presentation to new and existing customers.
• Project/systems configuration and coordination, new product launch.
• Assist in distribution channels-technical related.
• Brain storming of ideas to support on special projects.
• Providing technical support to sales team.
• Handling complaints on technical issues and support marketing activities.

Requirements:

• Possess a Degree or Diploma in Engineering (with relevant experience).
• Knowledge of water treatment, hygienic and steam, food and beverage, pharmaceutical, semi-conductor industries is an added advantage.
• Minimum 8 to 10 years’ experience in Industrial/Technical products, particularly valves, sensors and process control instrument.
• Strong leadership skills and able to lead a team.
• A hands-on person.
• Able to communicate with customers on building solutions.
• Strong communication skills, Dynamic and goal-oriented, team player.
• Computer and PLC literate, proficient in MS Excel, Word, Powerpoint
• Knowledge of Adobe Photoshop/InDesign will be an added advantage.

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

We are looking for a Beauty Salon Manager to be responsible for our salon’s day-to-day operations.

Beauty Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. Ultimately, you’ll help boost client satisfaction and increase our revenues.

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Requirements and skills

• Proven work experience as a Beauty Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace. Additional certification in Beauty Therapy or Cosmetology is a plus

TECHNICAL MANAGER

The Technical Manager oversees and manages the technical aspects of Willowglen's Infra Team. This role involves leading a team of technical professionals, ensuring the successful delivery of projects, and maintaining the technical infrastructure. The Technical Manager will collaborate with various departments to align technical strategies with business goals and drive innovation within the organization.

Job Description

Team Leadership

· Lead and manage a team of technical professionals, providing guidance, support, and mentorship.

· Foster a collaborative and innovative team culture to drive excellence and productivity.

Project Management

· Oversee the planning, execution, and delivery of technical projects, ensuring they meet quality standards and deadlines.

· Collaborate with stakeholders to define project scope, goals, and deliverables.

Technical Expertise

· Provide technical guidance and expertise to the team, assisting with problem-solving and decision-making.

· Stay informed about technological advancements and evaluate their applicability to the organization.

Collaboration

· Collaborate with cross-functional teams to understand business needs and ensure technical solutions align with organizational goals.

· Establish and maintain effective communication channels with stakeholders.

Requirements

· Bachelor’s degree in Information Technology or Computer Engineering

· At least five years of experience in technical leadership roles.

· Security+, CISSP, CISA, or relevant security certifications are highly preferred

· Strong project management skills and experience with project management tools.

· Proven ability to lead and manage technical teams effectively.

· Excellent communication skills, both verbal and written.

· In-depth knowledge of Microsoft Windows and Linux OS for Server and Client.

· In-depth knowledge of Applications like Web Server (IIS, Apache, etc..) and Database (MySQL, MS SQL, Oracle DB, etc…)

· In-depth knowledge of Networking, Firewalls, and cybersecurity.

· Familiar with security standards and frameworks such as NIST, ISO27001, CIS, and OWASP

· Problem-solving and decision-making skills.

· Ability to thrive in a fast-paced and dynamic environment.