Key Responsibilities

1. Identify and Prospect:
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.
• Generate leads and cold-call prospective customers.

2. Develop Relationships:
• Develop and maintain strong relationships with key stakeholders including customers, partners, and industry professionals.
• Nurture and grow partnerships to create mutual benefits and drive growth.

3. Strategic Planning:
• Develop and execute strategic plans to achieve sales targets and expand the company’s customer base.
• Identify and prioritize business opportunities aligned with company goals and objectives.

4. Proposal Development:
• Prepare and deliver compelling proposals, presentations, and sales pitches that articulate the value proposition of the company’s products and services.
• Negotiate and close deals to maximize revenue and profitability.

5. Market Analysis and Intelligence:
• Conduct market research and analysis to identify trends, opportunities, and threats.
• Monitor and analyze market conditions, competitor activities, and industry developments.

6. Collaboration and Coordination:
• Work closely with marketing, product development, and operations teams to ensure alignment of business development efforts with company objectives.
• Collaborate with internal stakeholders to optimize customer experience and satisfaction.

7. Reporting and Metrics:
• Track and report on key business development metrics and KPIs.
• Prepare regular reports and presentations for management to evaluate performance and progress towards targets.

Requirements

• Proven track record in business development, sales, or relevant role.
• Strong understanding of market dynamics and customer needs.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to prioritize, meet deadlines, and work independently.
• Bachelor’s degree in business administration, marketing, or related field.

Job Description

A Senior Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business in FSI Vertical. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities
Client ownership and relationship builder

• Take primary responsibility for the client and act as internal client owner within assigned accounts
• Manage and grow relationships to drive expansion and renewals across all solutions and services
• Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
• Lead the business conversations at C-level
• Become the reliable point of contact to further strengthen relationships

Client and industry expert

• Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
• Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
• Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process

• Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Maintain a pipeline of leads on Salesforce.com

Deal structuring

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Lead business negotiations for contracts ensuring deals are risk-free and profitable
• Client retention and expansion
• Minimize churn and maximize retention in assigned accounts
• Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
• Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required

• Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
• Client-centricity coupled with problem-solving
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market
• Customer value management and understanding profitability and ratios of clients
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
• Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.

Required Experience

• You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts in FSI Vertical.
• Proof of structuring large, multi-year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A post-graduate type degree such as an MBA or similar would be advantageous.

SUMMARY

As an Ecommerce Executive / Assistant Manager, you will be involved in various aspects of ecommerce operations and campaigns. You will also be responsible for ecommerce duties not limited to developing product detail pages for online pure players, order management, and liaison with key stakeholders, both internal and external.

KEY RESPONSIBILITIES

• Conceptualize and execute best-in-class product detail page (PDP) descriptions and images for online pure players such as Amazon, Lazada and Shopee
• Campaign planning and execution on online pure players.
• Optimize PDP for better searchability.
• Monitor and develop reports on brand and competitor activities within the online space
• Plan, execute and analyze onsite search marketing on Amazon, Lazada and Shopee
• Track key performance metrics on a daily basis.

REQUIREMENTS

• A bachelor’s degree in marketing, Business, or a related field
• At least 2-3 years of experience within the ecommerce sector
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently as well as part of a team.
• Eagerness to learn and adapt in a fast-paced environment.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to [email protected]

Responsibilities:

Sales & Business Development:

• Identify and develop new business opportunities within the Conference and Business Solutions industry.
• Build and maintain relationships with key clients, event organizers, and stakeholders.
• Develop and execute sales strategies to achieve or surpass revenue targets.
• Promote a comprehensive range of event-related services, including venue rental, catering, and technological solutions.
• Stay updated on industry trends and developments to uncover new opportunities.

Event Coordination Support:

• Collaborate with internal teams to ensure seamless execution of events.
• Assist clients in planning and managing their events, from initial inquiry through post-event follow-up.
• Coordinate with external vendors and service providers to guarantee efficient delivery of event components.

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
• Conduct site visits, deliver presentations, and pitch proposals to prospective clients.
• Negotiate contracts, pricing, and terms in compliance with company policies.
• Offer tailored and effective solutions aligned with clients' event goals.

Reporting & Analysis:

• Maintain accurate records of sales activities, pipelines, and forecasts using the CRM system.
• Deliver regular reports to senior management on sales performance, trends, and growth opportunities.
• Analyze competitor actions and market conditions to provide strategic business development recommendations.

Requirements:

• Diploma/Bachelor's Degree in Business, Marketing, Hospitality, or a related field.
• Brings along at least 3-5 years of sales experience in the Events, Conference or hospitality industry, with a proven track record of achieving sales targets.
• Experienced in planning resources effectively and meet tight deadlines
• Strong negotiation, presentation, and communication skills.
• Team player with strong interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Job Description Summary

The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.

This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.

The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.

Key Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
• Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
• Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
• Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
• Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
• Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
  Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
  Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
• Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
• Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
• Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
• Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
• Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
• Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
• Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
• Negotiates and resolves contractual issues, including failure to meet contractual obligations.
  Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
• Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.
  

Knowledge, Skills and Attributes:

• Advanced understanding of the IT services industry, including trends, technologies, and best practices.
• Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
• Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
• Advanced leadership and management skills to lead a team of professionals and drive results.
  Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
• Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
• Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
• Strong analytical and problem-solving skills to address client issues and challenges proactively.
• Advanced budgeting and financial management skills to ensure profitable service delivery.
• Ability to manage relationships with third-party vendors and partners as needed for service delivery.
• Client centric mindset, always putting the client's needs and satisfaction first.
• Willingness and ability to adapt to changing technology, client requirements, and industry trends.
• Abilit to develop long-term and short-term plans for service delivery improvement.
• Focus on achieving measurable outcomes and delivering value to clients.
• Collaboration and teamwork are essential, as the role involves working with cross functional teams.
  

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.
  

Required Experience:

• Advanced demonstrated experience in a managed services and/or support services environment.
• Advanced demonstrated experience in managed services - service delivery and client management.
• Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Advanced demonstrated experience in monitoring contract performance.
• Advanced demonstrated experience in managing service delivery projects for clients.
• Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
• Advanced demonstrated experience in managing and leading a service delivery team and/or related function.
  

Sr Manager, Group C&B, Group HR

Institution: National Healthcare Group

Family Group: Administration

National Healthcare Group Group HR is hiring a Manager/Senior Manager for it Group Compensation & Benefits (GC&B) team.

JOB PURPOSE

As a key team member of the GC&B team, work with the lead in the planning, formulation and review of C&B programmes and policies at the Group level, NHG’s institutions in attracting, motivating and retaining the right talents to support business strategies.

MAJOR DUTIES & RESPONSIBILITIES

C&B Partner

• Work closely with the Ministries on key sectoral C&B alignment, salary review and policy matters
• Work together closely with site HR on any policy change/deviation request to understand institutional needs and find solutions taking into consideration the system-wide impact. Review/propose recommendations and follow through to get necessary approvals from Senior Management
• Provide guidance on interpretation of C&B policies and practices. Provide consultative support and work with institutions under the NHG Group to roll out C&B programmes

General C&B

• Partner the Lead to manage C&B projects from end-to-end, including conceptualisation, simulations, implementation strategies, communications and change management
• Research and analyse information on compensation statistics, market sentiments and economic indicators to support C&B strategies and initiatives
• Keep abreast of local C&B best practices and legislative changes to ensure compliance
• Work closely with Policy team on review of Group HR policies and HR information systems to ensure alignment with changes to C&B programmes
• Perform job evaluations and job levelling exercises
• Participate in Group level workgroups/projects where C&B expertise is required e.g. conduct role analysis and job evaluation in job redesign exercises
• Participate in other ad-hoc HR projects and activities at the Group HR level as required

Annual Budgeting

• Drive annual HR budget planning and submission for Group C&B
• Plan, review and prepare manpower budget assumptions and projections for submission to Group Finance

Performance Management

• Work closely with the Group HR teams managing the annual performance management exercise, on managing timelines and support on compensation rewards matters. This will include the collation and analysis of cluster-wide annual Total Performance Management (TPM) results in order to simulate bonus and increment
• Prepare data/analysis, design compensation levers for review with Senior Management

Group Insurance

• As a key member of the GC&B team, work together with the other team members on annual Group insurance renewal and submission, working closely with insurance broker where necessary
• This may include working with broker to analyse trends and highlight areas of concern to Management e.g. claims experience, work injury trends etc
• Close liaison with site HR to ensure accurate reporting of data required for insurance renewal

JOB REQUIREMENTS

Education/Training/Experience

• Min Degree in HR Related field / Business Admin or equivalent
• At least 8-10 years relevant working experience in the area of Compensation & Benefits, and experience in healthcare is preferred
• Technical knowledge and hands-on experience in total rewards including salary structure design, salary reviews, market benchmarking competitiveness studies, job evaluation.
• Hands-on knowledge in job evaluation methodologies such as Korn Ferry Hay Group will be preferred.
• Highly Proficient in Microsoft Office applications. Advanced skills in Excel preferred
• Well-versed in local employment laws and regulations such as Employment Act, Industrial Relations Act etc.
• Past experience in HRIS project and implementation will be advantageous.

Personal Attributes

• Numerate, strong analytical skills and has an eye for detail
• Strategic thinking mindset, Forward thinking with an improvement mind-set and appreciates the use of tech to drive smooth work processes
• Inquisitive with strong problem-solving skills
• Strong team player and willingness to guide junior members of the team.
• Possess excellent interpersonal, communication and writing skills
• Comfortable with managing multiple projects concurrently
• Able to thrive in a fast-paced and dynamic environment
• Resourceful and independent

Successful candidates will be hired at Manager or Senior Manager grade depending on qualifications and experience

Position Summary

As a Product Manager, you will be responsible for the Room Air Conditioning (RAC) and Commercial Air Conditioning (Single-splits, Multi-splits, VRF) product portfolio for Southeast Asia & Oceania. You will drive product strategy and innovation across the product portfolio through strong collaboration with key stakeholders in subsidiaries, along with Global Product Management, Product Planning, R&D, Regional Sales, Pre-Sales, Customer Service, Marketing, and Sales Planning teams.

We seek an experienced product enthusiast who thrives on ownership, proactivity, strong communication skills, and cross-functional teamwork. This high visibility role offers opportunities for growth within a fast-paced global company.

You will synthesize diverse ideas on strategy, and planning, build consensus, and execute next-generation product technologies and capabilities.

Roles & Responsibilities

· Champion the Air Conditioner product by executing the product vision and strategy

· Bring expertise and deep knowledge of market needs, identify unspoken pain points and problems

· Stay updated on industry standards and regulations and monitor market trends for sustainable innovation

· Constantly evaluate and enhance product strategy to increase sales and profitability

· Look at Profit and Loss analysis and profit improvement. Analyse financial performance, identify areas for improvement, and develop strategies to enhance profitability

· Thoroughly research markets and competitors to understand implications and develop an action plan

· Lead the ideation, solution creation, and value positioning by leveraging technical acumen

· Compare competitors’ products through benchmarking, analyzing specifications, and pricing

· Drive Product Portfolio Management (PPM) and Product Road Map (PRM) through optimal product mix and pricing strategies for profitable growth

· Provide critical inputs to New Product Development (NDP) / New Product Introduction (NPI) programs during the preparation phase. Act as the liaison between local teams, the SEAO office in Singapore, and the Suwon office in South Korea for alignment to ensure successful product launches

· Develop and implement product launch plans for the Air Conditioner line-up in partnership with local country teams

· Provide product-related inputs for marketing collaterals such as manuals, catalogs, websites, white papers, etc.

· Enhance supply forecasting and product life cycle management processes in line with the product strategy

· Support day-to-day operations for product-related issues and proactively work with key stakeholders

Skills & Qualifications

· Bachelor's degree in Business, Engineering, or a related field

· 6+ years’ experience in product management/development in relevant industries

· Strong business acumen and commercial mindset to connect technology, product features, and customer benefits

· Experience in international, multi-cultural / multi-layered, dynamic environment

· Ability to work effectively across internal and external organizations

· Agility and resilience to work and influence within the Samsung matrix environment at a local, regional, and global level

· Structured and strong analytical skills

· Excellent verbal and written communication skills in English

· Occasional travel within Southeast Asia & Oceania and to Suwon office in South Korea

A newspaper for the local Malay community, Berita Harian was established on July 1, 1957. It presents news and issues from home, the region and the world, featuring a wide spectrum of topics from sports to politics and religion. Other highlights include Malay culture and tradition, arts and heritage, family, hobbies and leisure. Berita Harian (BH) also provides a platform for the Malay community to voice their views on issues that concern them. It is a paper that speaks with authority and understands the needs of the Malay community.

As an Editorial Project Manager, you will be required to help coordinate projects, track expenses, ensure compliance and report KPIs as directed. You will manage Berita Harian’s campaigns and partnerships which are revenue-generating as well as projects funded by government agencies and other stakeholders.

While reporting to the News Editor, you will also be required to work closely with Berita Harian's Audience and Growth team to develop and coordinate Berita Harian’s annual activity calendar. You will also be required to manage and coordinate BH’s internal communications and programmes such as the internal news comm awards.

Job Responsibilities

• Coordinate internal resources and third-party vendors to ensure flawless execution of projects
• Develop a detailed project plan to track progress and create detailed reports as required, to ensure comprehensive project documentation
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Ensure resource availability and allocation
• Ensure that all projects are delivered on-time, within scope and within budget
• Develop positive relationship with various relavant stakeholders

Job Requirements

• Minimum degree in Journalism, Media Management, Business Management or equivalent from a recognised institution
• At least five years’ experience in project management, budgeting and analysis.
• An excellent communicator and comfortable managing multiple tasks.
• A team player and have a problem-solving aptitude
• Good stakeholder management
• Ability to work independently and as part of a team.
• Have knowledge in project management and some experience in media production work.
• Willingness to work on weekends/public holidays when required

This is a temporary 1-year contract position.

As a Global Procurement Category Manager at Micron, you will develop and execute a holistic sourcing and management strategy for a specific category of spend and lead a team dedicated to this category. You will participate in the development of strategies for assigned categories by conducting an assessment of a category current and future needs, analysis of market trends and potential suppliers, analysis of Total Cost of Ownership (TCO) and opportunities to leverage changes in processes, systems and product/services, and estimating timing and level of savings capture.

In this role you will manage implementation of each category strategy by establishing site-specific implementation timing, identifying required implementation resources and developing communication channels and tools to introduce the new strategy. In addition, you will develop and lead cross functional teams to execute on strategy.

Other responsibilities include ensuring department compliance to company policies and departmental procedures. You will provide leadership for building and implementing department strategies, processes, and policy through active oversight of functional teams and projects, and mentor functional leaders through collaboration and the development of sustainably successful solutions. You will also be responsible for conveying corporate business initiatives, aligning team and individual goals to business objectives, and driving overall high performance within your team and the department.

Build and Execute Strategic Sourcing and Category Management Plan for Assigned Categories

• Work with direct and cross-functional teams to plan strategic sourcing direction for category
• Recommend targets for spend reduction, purchasing efficiency, customer services and supplier management
• Identify and implement category specific savings levers
• Recommend resource levels across procurement sourcing categories, projects and functions
• Monitor and adjust category compliance (e.g. risk, spend, quality, supplier segmentation, management)
• Monitor the implementation of sourcing strategies and contract compliance and participate in the resolution of any constraints or issues
• Deliver category savings and scorecard metric targets
• Communicate sourcing trends and results for assigned categories to the AT Capital Director
• Maintain supplier segmentation map for category; build partnerships with strategic suppliers
• Assist AT Capital in building integrated strategic plan

Build an Effective Team

• Develop a high performing team
• Establish job responsibilities and performance and development goals for direct reports
• Collect, review, and provide verbal and written performance feedback to continuously develop your team
• Monitor and oversee individual and team performance
• Coach, mentor and develop current and future Micron leaders
• Prioritize objectives, remove barriers, and drive for accountability
• Support learning opportunities within department and plan development opportunities for direct reports
• Lead special projects, department initiatives, and mentor cross functional teams

Collaborate with Stakeholders to Deliver Strategic Solutions

• Develop and maintain expertise in the assigned spend categories
• Implement processes to monitor stakeholder satisfaction with key suppliers
• Drive customer-centric approach to solving issues and representing Procurement
• Maintain close interaction with business partners to ensure category-related needs are addressed
• Manage conflict and build effective relationships with internal and external stakeholders
• Provide advice to senior and executive management on strategic decisions related to the category

Interface with Customers, Procurement Business Partners, and Suppliers on Category Strategies

• Ensure customer category requirements met
• Communicate strategic sourcing goals, category management plans, initiatives and targets to customers
• Maintain relationships with supplier senior executives
• Initiate and sustain effective communication with internal and external stakeholders

Ensure a Safe, Compliant, and Ethical Work Environment

• Maintain knowledge of and apply company safety, labor, and ethics policies
• Communicate requirements and expectations to leaders and external stakeholders
• Ensure execution of mandatory training for organization
• Identify and resolve and / or report potential safety, security, and labor issues

Candidate Profile:

You must have at least a bachelor’s degree with at least 10 years of experience in strategic procurement and/ or semiconductor equipment related experience with at least 3 years in a leadership role. You must have good experience and/or knowledge in establishing procurement category strategy with a proven track record in effective total cost of ownership and good suppliers & stakeholders relationship management within a global manufacturing network. You should possess strong analytical and decision-making skills, with good business acumen. You must possess excellent communication & interpersonal skills with the ability to work at all levels. Experience in semiconductor manufacturing, especially in assembly & test is highly advantageous.

Preferred Skills:

• Experience in semiconductor memory or related industries
• Familiarity with advanced packaging and test technologies
• Consistent track record in driving total cost of ownership, aligning & executing category strategy within company network, sourcing new sources

About Us

Eye Level is a global supplemental education program focused on personalised learning. By tailoring instruction to each student's individual pace and needs, Eye Level aims to enhance foundational skills in Math and English for children aged between four and 14.

The program emphasises the importance of mastering basic concepts before moving on to more complex ones. This approach ensures a solid understanding of fundamental skills, leading to improved accuracy and speed in problem-solving.

Eye Level Singapore is committed to providing high-quality education services that align with the demands of the 21st century. Through continuous innovation and a focus on customer value, they strive to create a robust education ecosystem that blends online and offline learning experiences.

The Role

As a key member of our dynamic marketing team, you will play a pivotal role in shaping and executing our marketing strategies. You will be responsible for:

Strategic Marketing:

• Developing and implementing comprehensive marketing plans aligned with business objectives.
• Conducting market research and analysis to identify trends and opportunities.
• Collaborating with cross-functional teams to ensure seamless execution of marketing initiatives.

Digital Marketing:

• Managing and optimizing our social media channels (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Creating engaging content and running effective digital campaigns.
• Leveraging Google Ads and SEO to drive organic traffic and conversions.
• Monitoring and analysing digital marketing metrics to measure ROI.

Brand Management:

• Protecting and enhancing our brand reputation.
• Developing and executing brand strategies.
• Ensuring consistent brand messaging across all channels.

Event Management:

• Planning, organizing, and executing company events, conferences, and workshops.
• Managing event budgets and logistics.

Franchisee Support:

• Providing marketing guidance and support to our franchisees.
• Ensuring compliance with brand guidelines and standards.

Requirements:

• Diploma in Marketing, Advertising, Communications, or a related field.
• Experience in education enrichment industry is highly preferred
• Proven experience in digital marketing, social media, and content creation.
• Proficiency in Google Ads, SEO, and analytics tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A passion for marketing and a creative mindset.
• A valid Singapore driver's license (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to work on exciting marketing projects.

Roles & Responsibilities

This position has the overall responsibility for the successful conclusion of construction projects. They oversee project managers, who coordinate teams to ensure that work is completed on time and within budget, to a high standard.

The candidate will accomplish these tasks through a team of project managers, who will work with their Project teams, Technical Consultants, Sub-Contractors and to meet clients’ needs. The Project Director provides leadership to strategically manage risk, monitor finances and ensure each phase of work is started or completed on time.

Job Responsibilities: -

· Driving the overall operational and business performance of the Company;

• Collaborating with executive leadership to develop and execute strategic plans for business growth;
• Developing and implementing systems and controls for monitoring operational KPIs;
• Ensuring efficiency of all projects and compliance with statutory and mandatory requirements;
• Monitoring build progress, overseeing finance and ensuring project quality
• Making strategic decisions and providing leadership and direction to project managers to implement those decisions
• Meeting with clients, stakeholders and project managers to report on project progress
• Liaising with clients and building strong working relationships
• Devising cost-effective plans to enable effective project completion
• Managing risks to avoid delays or reputational damage
• Ensuring permits and legal papers are secured ahead of the project
• Managing project managers and enabling them to supervise and manage their own teams
• Working in an office and on a construction site.
• Perform monthly budget cost review and cost monitoring across projects to ensure that cost is well managed and within budget.
• Performs tender adjudication on tender awards put up by Project teams as part of due diligence to ensure prices are competitive and all transactions are done above board with proper justification - to safeguard the company against any possible loss of profits, reputation, etc.
• Conduct analysis and review of tender costings by project tender teams to ensure that all potential risk, specified requirement were adequately addressed and provided for.
• Excellent in facilitating multi-stakeholder (internal and external) engagement.
• Strong communications, consulting, negotiation, and conceptualization skills.
• Excellent organization and time management abilities, with a capacity to handle multiple projects simultaneously.
• Ability to multi-task, quick to adapt and able to work in a fast-paced environment.
• Possess a strong technical background with expertise in the specific industry or field relevant to the projects.
• Proactive self-starter, analytical, self-motivated, high energy and driven yet able to work well within a team and motivate the team.
• Excellent writing, presentation and people engagement skills.

Cost and Procurement

· Accountable for implementing the project procurement strategy

· Be thoroughly familiar with the requirements of the Head Contract and specific packages thereby identifying changes, conflicts, etc prior to them occurring

· Set up in conjunction with the Commercial Manger the budgets and the cost reporting procedures for the project

· Participate in tender interviews for major packages and make sure there is tight coordination between disciplines

Qualifications & Experience

· At least 10 years of working experiences.

· Proven experience in a managerial role, preferably in a similar industry.

· Strong leadership and decision-making skills.

· Excellent analytical, problem-solving, organizational.

· Demonstrated ability to drive business growth and development.

· Excellent communication skills

Job Requirements: -

· Excellent organizational and leadership skills.

• Outstanding analytical and problem-solving skills.
• Flexible and adaptable to navigate in changing environments.

Preferred Skills & Characteristics

· Excellent communication and influencing skills including negotiating and contracting.

· Experience in developing and managing project staff.

· Good level networking and liaison skills and the provide ability to meet deadlines and targets.

· Good team work skills actively

· Involves colleagues across the business, builds the benefits of collaborative working.

· Self-developer – acts as a role model, invests time in their own development and encourages others

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Qualifications

Job responsibilities

• Build and manage relationships with C-level clients and senior partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Structure a clear, long-term joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
• Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.

Preferred qualifications

• 6 years of experience managing relationships with customers and/or agencies and service partners at an executive level.
• 2 years of experience working in a complex, matrixed organization.
• Experience in a leadership role.
• Proven track record of success in strategic sales and account management, with a focus on large clients.
• Strong communication, interpersonal, and presentation skills, with the ability to build rapport and influence at all levels

Job Description:

• Corporate account servicing
• Provide customer service and act as the liaison between the client and the Company
• Liaise closely with internal and external parties in conceptualizing and executing of print projects
• Final authority to interfere at any production stage on product quality issues
• To approve work done by in-house artists on client’s behalf
• Presentation of designs and artwork to clients
• Issue billing timely upon job delivery to clients
• Preparation of reports and proposals

Requirements:

• Diploma/Degree in Business or its equivalent
• Strong business acumen in account servicing and with the ability to speak confidently with flair and poise in dealing with customers
• Excellent project management skills, multi-tasking skills and the ability to work independently in fast paced environment
• Posses strong communication and interpersonal skills

FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions.

We are looking for an office based Customer Success Executive to join our team.

The ideal candidate should have a personable character with great communication skills.

Duties and responsibilities include:

• Using all proper means in the Employee’s capacity to advise, promote, improve, develop, extend and maintain the Group’s business and to protect and further the reputation, business, interests of the Group
• Using and optimising usage of all improved and updated technological / digital software made available – including assisting for Software Implementation, Improvement and Training (i.e Zendesk, etc)
• Processing the placement of orders received from customers via phone and email.
• Respond and follow up to customer inquiries via email or phone.
• Identify and assess customers' needs to ensure high level of customer satisfaction.
• Build rapport with customers and maintain customer-client relationships.
• Provide timely solutions to customers with regards to their transactions.
• Suggest alternative purchase options to prospective customers.
• Any other ad-hoc duties assigned.

Requirements:

• Possess minimum Nitec / Diploma in any discipline.
• Beneficial to have expeirence dealing with 3PL / 4PL and Export customers, not a must have.
• Have excellent communication skills.
• Be comfortable with technology and learning new systems.
• Be a good team player with a positive attitude.
• Be organised and demonstrate ability with admin tasks.
• Be able to multi-task and work under pressure.
• Must be able to work on Saturdays, when OT is required (alternate weeks).
• Be able to start work immediately.
• Only Singaporeans may apply.

As an employee of FoodXervices Inc, you will enjoy the following benefits:

• Access to company gym facilities
• Staff discount rates for company listed products
• Free parking
• Work from home 1 day per week (After probation)

We are looking for someone who is excited by challenges and enjoys chasing and negotiating hard deals!

As a market solution lead, you will be involved in developing and executing sales packages aimed at developing new businesses and reinforcing the presence of the Chinese Media Group (CMG) products in the current and new regional markets. You will work closely with the Editorial team, as well as the community engagement, content licensing, regional partnership and Branding and Marketing teams to promote and sell integrated media solutions across the various CMG platforms, ranging from print, digital, young audience, radio to out-of-home media, to businesses. This includes drafting of sales proposals and preparation of client presentations.

Also, you are expected to grow and exceed personal sales targets as an individual, and be part of a bigger team to drive revenue as a whole. You will also be required to carry out markets, competitors and clients intelligence gathering.


Requirements:

· A Degree in Business or relevant field; 8-10 years of sales experience in the media industry would be advantageous

· Effectively bilingual in English and Mandarin as this role supports Chinese content

· Ability to conceptualise, strategise, present and execute creative ideas

· Both a strong team player and individual contributor; outgoing, resourceful and self-motivated

· Excellent interpersonal and presentation skills

· Able to work in a dynamic and fast paced environment

Our client is a leading player in helping companies and countries to optimize energy systems and reduce carbon emissions by data analytics.

Job Summary

We're seeking an Operations and Maintenance Specialist to join our team.

As a seasoned expert in both operational technology (OT) and information technology (IT), you'll oversee the operations and maintenance of our client’s product and applications.

Your expertise will span Resource Management, Building Management, and Carbon Management.

Key Responsibilities

• Serve as the primary point of contact for customers, providing top-notch support and ensuring seamless issue resolution.
• Develop and implement comprehensive operations and maintenance strategies to optimize system performance, capacity, and compliance.
• Collaborate with cross-functional teams, including Sales, Product, and R&D, to identify and address customer concerns, and drive process improvements.
• Conduct regular system audits and risk assessments to ensure adherence to ITIL regulations and ITSM best practices.
• Foster a culture of continuous improvement, identifying opportunities for optimization and implementing changes to enhance customer experience.

Requirements

• A minimum of 5 years' experience in IT operations, technical support, or technical account management.
• Proven track record in managing high-profile customers and delivering exceptional service in a client-facing environment.
• Expertise in managing cloud services, Kubernetes, serverless environments, Docker, and Ubuntu operating systems.
• Hands-on experience with database management systems, including MySQL, PostgreSQL, ClickHouse, Redis, and Kafka.
• Understanding of streaming technology, including Kafka, and ITIL regulations.
• Azure or AWS professional certification is a plus.
• Excellent communication, interpersonal, and project management skills.

What We Offer

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Collaborative and innovative culture
• Competitive salary and benefits package

# Treasury & Trade Solutions (TTS) business

# Project Management with regular client interactions

# 3 months contract

Key Job Responsibilities

Project Leadership and Strategy Implementation:

• Lead project planning, scheduling, and coordination to ensure timely delivery and high-quality outcomes.
• Develop and implement risk management plans to mitigate project risks and demand plans to ensure smooth project execution.
• Understanding the Project - Budget, actively for contract engotiations along with legal teams

Executive Communication and Reporting:

• Prepare and deliver executive-level briefings and materials to senior members of the team ensuring clarity and alignment with business objectives.
• Serve as the primary point of contact for executive stakeholders and internal teams (Sales, Product, Operations, Technology), maintaining continuous communication and transparency throughout project lifecycles.

Stakeholder Engagement and Team Collaboration:

• Strong relationships with stake holders at all levels
• Collaborate with cross-functional teams to gather and analyze business requirements, ensuring they are clearly defined and integrated into project plans.
• Lead regular governance forums where different aspects of the project delivery, SLAs, risk and control items and etc...

Continuous Improvement and Innovation:

• Continuously evaluate project processes and outcomes, identifying areas for improvement and innovation.
• Stay abreast of industry trends and technological advancements to incorporate best practices into project management, including refining business requirements gathering processes.

Accountability and Success Metrics:

• Take full responsibility for the engagement’s success, tracking performance metrics and adjusting strategies as necessary to meet business objectives.

Qualifications/Experience

• Bachelor’s degree with 5 to 10 years of experience as a technology-focused Program Manager or in a similar leadership role in a financial /Banking services industry
• Project management certifications, such as PMP, Agile, or equivalent.
• Experience with project management (5years) with regular client interactions
• Proven experience defining and managing KPIs/SLAs/Milestones to drive multi-million dollar businesses, with regular reporting to senior leadership.

Send your Cv to [email protected]

Product area

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Job description

The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You'll make processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk. Externally, you collaborate with our extended workforce partners and internally, you will collaborate across the multiple areas of the Financial Operations team.

Additional job description

The Revenue to Cash Operations team manages Google's Revenue-to-Cash processes globally across all product areas, including Ads, Digital Goods, Cloud, and Hardware. We ensure Google’s revenues are transformed to cash in an efficient, controlled and compliant manner. Our team powers Google's ambitious growth agenda by creating innovative ways to manage our complex set of billing and payment transactions, making processes more efficient and scalable, minimizing operational risk, integrating Google acquisitions and new products, connecting with new payment and invoicing partners and so much more.

Qualifications

Job responsibilities

• Design the strategy for your area in line with the team's overall direction.
• Analyze complex datasets to understand ways to improve processes.
• Provide performance reporting and analysis to executive management and risk identification and mitigation.
• Collaborate with the Revenue to Cash Operations, Cash, and AR Management organization to ensure a high standard of execution for operational activities. This includes service level agreements, adherence to documented processes and quality of results.
• Articulate data and system requirements to supporting teams, this includes capacity planning and the appropriate allocation of resources.

Minimum qualifications

• Bachelor's degree or equivalent practical experience
• 7 years of experience in financial analysis, budgeting, operations, consulting, program management, process design, process improvement, or business process re-engineering
• 3 years of experience in data and analytics
• Experience using SQL or other scripting languages

Preferred qualifications

• MBA or Master's degree
• Experience in Order to Cash operations (Credit, Collections, Cash Operations)
• Experience with SAP
• Experience working in a cross-functional, fast-paced environment leading complex operational initiatives to successful outcomes
• Motivated, strong sense of end-to-end ownership, and a collaborative mindset

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department

Implement strategy

Promote a business, product, or service

Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones

Represent the marketing team to cross-functional groups including product management, sales, or customer support

Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff

Lead market research efforts to uncover the viability of current and existing products/services

Collaborate with media organizations and advertising agencies

Brainstorm ideas for new campaigns

Coordinate with the sales team and other departments to produce effective strategies

Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks

Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

A construction project manager (CM) is responsible for the planning, delivery, and execution of construction projects:

• Overseeing stakeholders: Collaborating with and providing oversight to the project's stakeholders, including the owner, architect, general contractor, trade contractors, and subcontractors
• Ensuring deadlines and budget: Ensuring that projects are completed within agreed deadlines and budget
• Managing logistics: Organizing logistics, delegating work, and keeping track of spending
• Meeting legal and safety regulations: Ensuring projects meet contractual and legal requirements
• Managing subcontractors: Preparing and reviewing project bids, and negotiating and managing subcontractor contracts

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.

We’re looking for an Account Executive to join our Commercial team, drive revenue through the acquisition of new job vacancies in the Singapore SMB segment. This will be achieved by acquiring new accounts, increasing wallet share of existing accounts, and collaborating with service teams to maintain a high level of client satisfaction.

What You’ll Be Doing

You will be hunting leads and farming existing clients, measured by the number of newly acquired jobs from both books, and ultimately revenue from Startups and SME clients. The role will demand face-to-face interaction and expect you to build valuable relationships with clients at various levels.

In this role, you will:

• Grow the business by acquiring new hiring partners, measured by total newly acquired companies, jobs, and revenue from new clients
• Grow the business by expanding share of wallet from existing clients, measured by total new jobs and revenue from existing clients
• Cross-sell various Glints’ products and services across our offices within Southeast Asia
• Collaborate with the Sales Development team to effectively acquire the requisite number of leads
• Collaborate with the other sales teams such as Recruiters and Product Marketing to effectively meet the company’s strategic objectives in terms of sales, profit, and growth targets.

Why You Should Join Us

• You will become a part of an exciting, fast-growing tech startup in Southeast Asia, poised to become the leader of the Edutech and HRTech space in the region
• You will have great influence on our business or the processes, and get the chance to work with a driven team, backed by experienced investors and advisors
• You will also be directly exposed to the fastest growing emerging markets in the region (Indonesia, Vietnam, Philippines, Taiwan etc.).
• Autonomy: You are joining a versatile team where you will be given lots of autonomy and trust to build the your own pipeline of business leads from scratch

Who We Are Looking For

• Min. 1 year of working experience in B2B service sales and/or account management
• Proven track record of exceeding or high achievements in individual targets in terms of closing deals and gaining revenue, either in sales, account management, or similar function
• Great organisational skills with the ability to prioritise, and is able to forecast accurately (at least 2 quarters ahead)
• High attention to detail, with a process and solution-oriented mindset
• Someone who loves winning and earning high commissions
  

Let’s Realize Human Potential.

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.

We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.

What is Glints?

Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.

Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.

Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency. Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.

Who We Are

At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special.

#RIIBCOH:

1. Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
2. Integrity: Have courage, be guided by the truth, don’t be afraid
3. Impact: Missionaries, not mercenaries
4. Beginners’ Mindset: Stay humble, don’t be attached to ego
5. Customer Obsessed: Customers First
6. Ownership: Care intensely about the mission and take responsibility
7. High Standards: Dream big and deliver epic outcomes fast

Where we work

Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines.

Learn more about Glints and our culture at bit.ly/glintsculture.

GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

The working hours for this role are 1:00pm to 10:00pm. This is a 5 day work week, with either (Thursday/Friday) or (Tuesday/Wednesday) as the rest days. Please only apply if you are able to work these shift arrangements.

This is a 1 year contract position, convertible to full-time.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!