Key Responsibilities:

• Perform requirements gathering from various stakeholders
• Work with technical team to develop Marketing Technology solutions based on business requirements
• Share proposed data infrastructure, dashboard look and feel, report formats with stakeholders and get confirmation for development
• Serve as main liaison between business (HQ team) and technical teams (including remote team members)
• Understand and interpret business requirements and translate them into robust technical requirements and effective solutions
• Project planning with clear deliverables, timelines and within budget
• Close monitoring and regular reporting on progress of project milestones
• Co-ordination of meetings and UAT sessions with relevant parties
• Sign-off project deliverables and share with relevant teams for processing (e.g. work/project completion documentation)
• Perform risk management with stakeholders when required
• Collate and prioritize requests efficiently

Qualifications:

• Proven experience in Adobe Campaign Classic 7/8 configuration, management, and deployment.
• Bachelor's degree in business, management, economics, computer science, marketing or related field
• At least 3 years of project management experience in a business intelligence or related role
• Expertise in marketing technology related to hand-raiser leads and customer relationship management (CRM) systems
• Ability to synthesize and interpret large amounts of information, recommend suitable solutions / layouts to display insights & data
• Proven track record in delivering successful projects on time and within budget
• A team player with strong interpersonal skills and the ability to collaborate effectively with diverse teams.
• Excellent communication, people management and planning skills; ability to influence, persuade and interact effectively
• Bachelor's degree in business, management, economics, computer science, (digital) marketing or related field
• Tableau, Qlik, Power BI, MSSQL, MS Azure certification are advantageous

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving restaurant sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Roster planning.

Ad hoc duties as assigned.

Purpose of the Role:

The HR Manager will oversee all human resource functions, including recruitment, employee relations, performance management, and compliance. Reporting to the CEO, the role involves ensuring HR policies align with business goals, fostering a positive workplace culture, and managing HR operations effectively. This position requires strong organisational skills, excellent communication, and a focus on supporting employee growth and satisfaction.

Key Responsibilities

Recruitment and Onboarding:

1. Oversee the full recruitment cycle, including job postings, interview processes, and candidate selection.

2. Prepare and execute employment contracts, onboarding plans, and orientation programs for new hires.

HR Administration:

1. Maintain up-to-date personnel records, contracts, and compliance documents.

2. Manage employee benefits, including insurance plans and wellness initiatives.

3. Ensure timely preparation and submission of all required HR documentation, including work passes and compliance reports.

Employee Relations and Support:

1. Act as the first point of contact for employees regarding HR-related queries and issues.

2. Foster a positive workplace environment through engagement activities and addressing employee concerns.

3. Assist with leave management, including sick leave, maternity leave, and vacation scheduling, in coordination with finance.

Policy and Compliance:

1. Develop, update, and implement HR policies, ensuring they align with legal requirements and best practices.

2. Oversee and ensure compliance with employment laws and regulations, including work passes and contracts.

3. Support the preparation and review of the company handbook, ensuring clarity and relevance.

Performance Management and Development:

1. Support the performance review process by assisting managers in setting objectives and preparing appraisal forms.

2. Recommend and coordinate employee training and development programs to enhance skills and growth.

3. Monitor and address performance issues, escalating to management where necessary.

Strategic HR Initiatives:

1. Contribute to workforce planning by identifying talent gaps and recruitment needs.

2. Collaborate with management on employee retention strategies and engagement programs.

3. Conduct market research to recommend competitive benefits and remuneration packages.

Additional Duties:

1. Support administrative tasks for the leadership team, including meeting arrangements, minute-taking, and travel coordination.

2. Assist with ad-hoc HR-related projects or initiatives as assigned by management.

3. Maintain confidentiality and act with discretion in handling sensitive HR matters.

Requirements and Skills:

· Diploma or degree in Business Administration, Office Management, or a related field.

· 3-5 years of HR management experience.

· Strong knowledge of employment laws and best practices, particularly in the Asia Pacific region.

· Excellent communication, interpersonal, and influencing skills.

· Experience with HR software (e.g., Quick HR or similar platforms).

· Proficiency in MS Office applications.

· Ability to prioritise important projects, manage workloads independently, and maintain a high degree of discretion and confidentiality.

· Proficiency with Microsoft Teams, Google Drive, SharePoint, and other Microsoft tools.

Working Conditions:

· Part-time role with flexible office hours, typically two days per week (Monday to Friday, 9 AM - 6 PM).

· Monthly salary ranges between SGD 2,320 and SGD 3,000, depending on qualifications and experience.

Responsibilities

• Works with Director, Business Development to identify, initiate, and analyze potential partnerships.
• Supports the coordination of all aspects of the development process both internal and external, including prospecting/qualification, pitching, due diligence, contract negotiations.
• Successfully onboards units to the platform to meet individual unit goals.
• Research new sales leads and contacts
• Ensure close liaison with key corporate accounts through regular contact, networking and visit
• Liaise with all departments on clients requirements
• Ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
• Ensure company policies and procedures are understood and adhered to by the team members at all times
• Carry out appraisals for Sales & Marketing Department

● Coordinate daily front of the house and back of the house restaurant operations;

● Deliver superior service and maximise customer satisfaction;

● Respond efficiently and accurately to customer complaints;

● Regularly review product quality and research new vendors;

● Organise and supervise shifts;

● Appraise staff performance and provide feedback to improve productivity;

● Estimate future needs for goods, kitchen utensils and cleaning products;

● Ensure compliance with sanitation and safety regulations;

● Manage restaurant’s brand image and continuously progress to improve it;

● Control operational costs and identify measures to cut waste;

● Create detailed reports on weekly, monthly and annual revenues and expenses;

● Promote the brand in the local community through word-of-mouth and restaurant events;

● Recommend ways to reach a broader audience (e.g. discounts and social media ads);

● Train new and current employees on proper customer service practices;

● Implement policies and protocols that will maintain future restaurant operations; and

● Any other duties as required by the Company or management.

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

• Monitor market trends and competitor activities to refine strategies and maximize engagement identifying critical enablers for success for the region
• Collaborate closely with the sales and product teams to align marketing efforts with business goals and client needs.
• Use market intelligence to identify areas to focus sales activities, potential disruption and opportunities to increase impact in the field.
• Design and execute tactical marketing initiatives like campaigns, promotions and activation leveraging data based insights. Create, launch and manage targeted sales promotions with your regional teams.
• Use assets to sell the story, identify what proof points and points of engagement are important at each stage of the process and drive implementation and execution for your region.
• Enable the sales team to be effective with sales assets, messaging, targeting and engagement.
• Develop, maintain and distribute competitive intelligence.
• Measure performance and impact with data and analytics
• Be the region "go-to" for support and escalation.
• Build a tender database for faster and more consistent response for your region.
• Work across the CT Product Management and Marketing team to represent the voice of sales for your region.

You're the right fit if:

• Bachelor’s degree or equivalent work experience (must)
• > 5 yrs related experience in Field Marketing or adjacent fields (e.g. Product Marketing, Clinical Marketing, Marketing Communications)
• Ability to synthesize market and customer feedback and existing and new products into targeted campaigns, promotions and marketing strategies; comfortable with making tradeoffs, decisively
• Excellent communication skills with a talent for building strong professional relationships and ability to influence colleagues.
• Ability to lead an organization in the development and implementation of region-specific Go-to-Market strategies.
• Experience in high-tech, healthcare/med-tech solutions businesses in B2B environments
• Knowledge of commercial and marketing processes, planning and budgeting
• Understanding of area of specialization; resolves a wide range of issues in creative ways
• Ability to manage multiple projects independently and effectively.
• Analytical mindset with a focus on delivering measurable results.
• MBA desired in related field (optional)

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking an experienced Regional Business Development Manager to drive growth and expand our client base across the assigned region. Reporting directly to the Chief Revenue Officer, the ideal candidate will have a strong background in sales, preferably within the automotive industry or related technology sectors.

Strategic Development: Create and implement regional sales strategies to meet or exceed revenue targets. Identify and pursue new business opportunities within the automotive industry and other potential sectors.

Relationship Building: Cultivate and maintain strong relationships with key decision-makers in target companies. Represent Appvantage at industry events, trade shows, and conferences.

Sales Expertise:

• Prepare comprehensive sales proposals and presentations for potential clients.
• Manage existing client accounts, ensuring high levels of customer satisfaction and identifying upsell opportunities.
• Collaborate with internal teams to create tailored digital solutions for clients.

Market Intelligence: Provide valuable insights on market trends and competitor analysis to inform company strategy. Manage and report on sales pipeline, forecasts, and key performance indicators.

Leadership and Reporting: Regularly update the Chief Revenue Officer on regional performance and strategic initiatives.

Job Requirements

• Educational Background: Bachelor's degree in Business, Marketing, or related field.
• Experience: At least 5 years in business development or sales, preferably in automotive or technology sectors.
• Track Record: Proven history of meeting or exceeding sales targets.
• Industry Knowledge: Strong understanding of digital technologies and their applications in various industries. Familiarity with automotive industry trends and challenges.
• Communication: Excellent communication, presentation, and negotiation skills.
• Tech-Savvy: Proficiency in creating compelling proposals and presentations. Experience with CRM systems and sales management tools.
• Mobility: Ability to travel within the assigned region.
• Client Management: Demonstrated success in account management and customer retention.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.

Summary:

• Responsible for providing Application Support in all stages of the Information Team Management (>5 people across regions)
• Capability to resolve incidents & minimize downtime by effectively managing & escalating issues through different support levels.
• Maintain high-quality support by implementing best practices and continuous improvement processes.

What you'll do:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

• Responsible for providing Application Support in all stages of the Information Technology (IT) application life cycle related to Sourcing / Retail organization;
• Responsible for handle change requests, Service request and Incident tickets; ensuring proper ownership and closure of these request/tickets
• Responsible to create and secure appropriate approvals for planned and ad-hoc system changes
• Perform escalation procedures to senior levels, annual capacity planning & ensure high availability of system up-time
• Collaborate with Business Analysts, Architects, Application delivery teams to drive ITIL best practices through Agile methodology
• Confirm / Follow Service Level Agreements (SLA) with users, which includes the level of application support maintenance
• Create documentation of the support services to be delivered based on each application’s functionality
• Ensure Project Transition into Business As Usual follows the gate review
• Manage the vendors service quality, support standards in accordance to corporate policies and agreed SLA guidelines
• Formulate a problem solving & decision-making approach to handle issues for a given application’s issues.
• Assess the need of training and plan for training sessions
• Prepare & Present Weekly and Monthly Reporting keeping teams accountable for their tasks
• Support IT audit activities when required / Maintain clear visibility of Active User Account / Password guidelines & Roles assignment
• Strong team player managing a team of 6 people across regions

What you'll need:

• Degree in Engineering, Computer Engineering/Science or Information Technology
• At least 7 to 9 years of relevant experience in Application Support and Operations
• Experience with PLM is required (Centric Software, CBX, Bamboo)
• Experience in Sourcing operations/ Retail environment is a bonus
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk
• Experienced with ERP ( SAP, PLM, Inhouse bespoke Applications ), Reporting domains
• Excellent team player with the ability to communicate across all levels within the organization
• Positive attitude & able to work under pressure;
• Managerial experience required
• Excellent technical troubleshooting & problem solving skills
• Good level in English is a must
• Strong interpersonal & communication skills.

A General Manager (Construction) typically oversees the daily operations of construction projects, ensuring they are completed on time, within budget, and to the required quality standards. Here are some common responsibilities and requirements for this role:

Responsibilities:

• Project Management: Overseeing the planning, execution, and completion of construction projects.
• Team Leadership: Managing and guiding a team of engineers, project managers, and other construction professionals.
• Budget Management: Ensuring projects stay within budget and managing financial resources effectively.
• Client Interaction: Communicating with clients to manage their expectations and report on project progress.
• Problem Solving: Identifying and resolving issues that arise during construction projects.
• Compliance: Ensuring all projects comply with relevant regulations and standards.

• Develop and execute business development strategies to expand our presence in the space and satellite market
• Identify and pursue new business opportunities, partnerships, and collaborations
• Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders
• Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies
• Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers
• Negotiate and close deals, ensuring revenue growth and profitability
• Represent the company at industry conferences, trade shows, and networking events

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

OBJECTIVE / PURPOSE OF THE JOB

The principal objective of FSM is to achieve budgets for their Allocated Territory by generating opportunities both from existing & new accounts.

This requires the FSM to

• maintain list of accounts (existing & potential) which have decision making within their territory
• use prescribed tools & processes to improve and increase FaceTime
• work on creating opportunity pipelines in excess of the territory budgets/ hit rates

KEY ACTIVITIES / ACCOUNTABILITIES

• Deliver GP Budgets for the Territory;
• Act strategically to achieve personal and overall group success;
• Identify and build relationships with clients within the territory, especially those clients who meet our preferred client criteria;
• commit client base and key stakeholders, both internal and external;
• Meet FaceTime targets as agreed for the Territory by visits, phone calls and direct mail, to both new prospects and existing customers;
• Build & maintain opportunity pipelines in excess of the territory budgets/ hit rates;
• promptly work upon and register opportunities generated in CRM;
• Use Geodis Selling processes to understand customer needs, keep updated with new sailings/routings/solutions in the market to provide client solutions that bring value to their clients supply chains;
• Document and distribute internally relevant customer information;
• Contact customers and handle customer inquiries and customer problems;
• Work according to GSP tools;
• Work closely together with sales colleagues and related functions in order to maximize sales potentials and help meet the total organisation’s business goals;
• Handling complaints and trouble shooting;

PREFERRED EXPERIENCE AND KNOWLEDGE

• Minimum 4 years’ experience with documented sales record
• Sales experience and working knowledge of the international transportation and logistics industry
• Familiarity with the financial aspects of the relevant local economy as well as international market conditions and trends, and international business issues, including currency factors and cultural differences
• Good computer skills, familiarity with Microsoft office etc
• Fluent in local language, comfortable in English and other languages (in order to handle complaints and trouble shooting requested by local and other different language speaking clients)
• Presentation techniques, comfortable with meeting and presenting for groups 2-3 people
• Knowledge of Geodis tools
• Knowledge of company goals and strategies
• Fluent in local language, comfortable in English and other languages (in order to handle complaints and trouble shooting requested by local and other different language speaking clients)
• Basic sales techniques and negotiation skills
• Presentation techniques, comfortable with meeting and presenting to groups 2-3 people
• Knowledge of Geodis Singapore tools
• Knowledge of company goals and strategies
• Good interpersonal and communication skills
• Highly proficient in computer skills and common applications (Office, Excel, PowerPoint & Word)

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

NUS Office of Internal Audit (OIA) is an independent unit that plays an important role in partnering with the stakeholders across the University to ensure that management anticipates, recognizes, and appropriately manages risks through its audit and advisory services.

As a data analyst in our Internal Audit Team, you are involved in the design and performance of data analytics tests to support OIA’s continuous monitoring and auditing initiatives.

Key Responsibilities:

• Identify relevant datasets and perform data extraction and transformation from various sources (e.g. structured and unstructured data from multiple systems).
• Create automated scripts to execute data analytics procedures to identify trends, anomalies and insights to support continuous monitoring and auditing initiatives.
• Collaborate with Financial and Operational Audit, IT Audit and external stakeholders to develop interactive dashboards and reports to meet the business needs.
• Help identify opportunities to innovate and transform how audits are performed through automation and data-driven solutions.

Qualifications

• Degree in a relevant field (e.g. Data Science, Computer Science, Information Technology)
• Proficiency in programming languages (e.g. SQL / Python).
• Proficiency in use of data analytics and visualization tools (e.g. Alteryx / Tableau / Power BI).
• Strong analytical and problem-solving skills with ability to work with large amounts of data.
• Experience working with applications of RPA, NLP techniques and machine learning would be advantageous.
• Strong interest in the application of data science and generative AI within the audit, risk and fraud domain.

Job Title: Regional Data Center Systems Category Manager

Department: Secure Power – Data Center Systems Category Management

Job Code: MIT5

Summary:

The Regional Data Center Systems Category Manager reports to the Secure Power Data Center Systems LoB Director of Global Category Management and is responsible for the commercial success of the Data Center Systems business in the region. She/He represents the region for all the new product development and life cycle activities within the Line of Business. He/she will be the Single Point of Contact within the region for all product related technical and commercial queries. He/she completes, and coordinates tasks related to new offers launches and ensure local teams are set up to succeed in the introduction and selling of delivered offers.

Key responsibilities:

• Act as a technical expert in the region to be able answer all product customer questions
• Support the P&L in the region for the Data Center Systems products and offers;
• Accountable for regions’ business commitments during the offer development cycle;
• Lead new offer introduction reviews in the region and drive corrective actions;
• Prepare business cases, collect regional commitments and Voice of Customer to influence the product management, R&D, Project Management teams for new product development and/or product maintenance.
• Determine in collaboration with the country commercial teams the appropriate GTM strategy for Data Center Systems offers in the region and help to execute the GTM strategy with the commercial teams
• Continuously monitor BFO for offering proactive help to commercial teams and helps increase the project hitrate
• Ensure launch activities are completed and updated in the regional launch documents
• Monitor key competitors in the industry benchmark new products against the competitors
• Lead Voice of Customer initiatives in the region to collect market feedback for the new offer development, offer enhancement and innovation activities
• Support commercial teams for driving success - including special projects and large deals
• Provide support to region for all reporting or product information requests and trainings -including partners
• Conduct regular cadences with local commercial teams to monitor the business performance, analyze offer gaps, collect market feedback
• Work with extended teams within marketing, supply chain, and global functions to deliver support on core offer related requests
• Provide support with Quality and Services related activities when required
• Key performance metrics are timely launches of new offers, pipeline created related to Data Center Systems offers, increase the attach rate of DCS offers both in C&SP and C&I in the region and 3ph & Prefab topline and GM% growth.

Desired experience:

The ideal candidate will have a proven track record working across functional teams, including end-user sales teams, transactional channels and enabling growth plans through organizations. Specifics experience needed:

• Bachelor's degree in Electronics/Electrical Engineering or related fields
• Deep technical knowledge on 3 phase UPS and auxiliary products in the market
• Having worked in a global role for a major 3 phase UPS manufacturer 3+ years is preferred.
• Datacenter product certifications from 3rd party companies
• 7+ years of working experience in Datacenter systems or 3 phase UPS related fields in technical and commercial roles
• Understand the product development process and experienced in creating business cases
• Team player able to communicate, partner and motivate cross-functional groups towards mutual success.
• Passionate about innovation with good analytical skills to identify and address market opportunities
• Organized and good at managing multiple projects in parallel
• Excellent communication and presentation skills, comfortable to present training, product introduction, marketing presentations to the large audiences
• Fluent in English

Responsibilities

a. Involve in various stages of the systems development life cycle, adopting waterfall, agile or hybrid implementation methodology.

b. Perform work planning and budgeting. E.g., review and write approval papers.

c. Plan, lead and manage project delivery (inhouse or outsource). E.g.:

· Involve in procurement (e.g., Call RFP/ITQ, evaluate vendors’ proposal).

· Manage and work closely with various stakeholders (e.g., end users, senior management, and external vendor).

· Conduct user requirement gathering sessions for the implementation of new systems or enhancements to existing systems.

· Manage project based on the project plan and timeline to meet identified business needs, within agreed parameter of cost, duration, and quality.

· Mitigate project risks.

d. Understand procurement, system, and security policy to ensure compliance during project implementation/maintenance period.

e. Evaluate new solutions and make recommendations to resolve business problems.

f. Coach team members.

Requirements

a. Degree/Master’s in Computer Science, Information Technology, Computer Engineering or equivalent.

b. Minimal 10 years’ experience in project management.

c. Minimal 7 years’ experiences in providing data warehouse or analytics solutions.

d. Commercial cloud certification (e.g., AWS practitioner, solution architect).

e. Good self-organization and project management skill.

f. Experience in senior stakeholder management and maintaining professionalism in communication.

g. Experience in any Data Management, Business Intelligence or Analytics tools.

h. Experience in negotiation and execution of contracts with vendors.

i. Ability to manage/influence users, vendors, and coordinate with multi-disciplinary teams.

j. Strong analytical skills and ability to work independently, as well as in a team.

k. Worked in a government agency or healthcare industry is an added advantage.

l. Exposure to hospital information / clinical systems is an added advantage.

Our Company would like to hire BUSINESS DEV MANAGER with the following citerior:

1) able to handle wholesales products for shipping.

2) knowledge of marine port procedure

3) take up phone call for marine customer

4) must be a team player

5) need to perform shift duties and standby duties

6) able to handle stress

Customer Service & Logistics Specialist

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Purpose:

Responsible in ensuring customer satisfaction through effective management of the customer order processing function. Accountable for timely response to Customer/Customer Development/Sales team’s inquiries and resolving Order to Cash (OTC) process issues. Plan, co-ordinate and control the activities of the customer service team. To maintain and enhance customer relationships and in order to meet the organizational and operational objectives.

Duties and Responsibilities:

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Build sustainable relationships of trust through open and interactive communication
• Order management inclusive the following:

o Processing of orders, consignment fill up, billing and returns

o Product recall handling – collection & replacement

o Generate backorder report

o Generate sales order report

• Consignment Inventory Management
• Project Management
• Participates Customer’s supply chain related meeting / review
• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements
• Ensure Customer Service activities are aligned with the total Supply Chain strategies
• Participate actively in alignment and adherent to business objectives, policies and procedures
• Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification:

• Degree Holder preferably in Business Management, Economics, International Studies, with minimum 1 year of Customer Service/ Supply Chain/ Order Fulfilment experience
• Experience in Healthcare sector is a plus
• SAP System knowledge, especially in “Order To Cash” process
• Basic Understanding of EDI or VMR or Order Management Process
• Basic Understanding of Return & Rejection Process
• Strong in Analytical Skill, Problem Solving and PC Literate
• Understanding of basic business finance
• Strong leadership and decision making skills
• Demonstrated ability to handle multiple tasks
• Ability to adapt to an ever- changing supply chain environment and organization development driven.
• Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated
• Strong application and knowledge of MS Excel, Words and PowerPoint

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

✓ Location: Defu Lane (Hougang)

✓ Working Hours: Monday to Friday, 9.00am to 6.00pm, Saturday, 9.00am to 1.00pm

✓ AWS

✓ Medical Benefits

Job Scope:

• Attend to customers' requests Service / Repair / Maintenance enquiries
• Quotation
• Build sustainable relationships and trust with the customers and committed to increasing customers' engagement level
• Evaluating and improving the current practices and processes as part of workshop operation
• Ad-hoc duties

Requirements

• At least 1 year related experience in workshop operation

EA Personnel Name: Nicholas Poh

EA Personnel No: R24123432

EA License No: 16C8443