The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.

About Core Collective:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who are our residents:

In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.

Your impact:

As Core Collective grows we are looking for a Customer Experience Executive to join the team.

The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.

What You’ll Be Doing:

Customer Service (Residents and Clients):

• Ensure that customer experience excellence is delivered within the business, culture and values
• Front desk duties and shift work, to greet and welcome guests, answering phone calls and perform service calls
• Attend to both residents and clients request and resolve dispute in a timely manner
• Assist in check ins with residents and clients in a systematic and timely manner
• Assist in touring of space, and promote the brand / company’s services offered
• Be trained with ability to close walk in leads
• Follow through of SOPs at all times

Facilities and Operations:

• Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followed
• Ensuring that vendors services are delivered to Core collective in accordance with SOPs and contracts
• Inventory management

Others:

• Assist in collating data and and reporting for task assigned
• Perform other job related duties and responsibilities as may be assigned to you from time to time

What you’ll bring to the table:

• 2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clients
• Willing to go the extra mile
• Driven to succeed and enjoy problem-solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
• Able to work on weekends and public holidays when needed

Our Vision

In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

We achieve our vision by:

1. Building fitness and wellness hubs that are centres of excellence in the industry
2. Filling our space with the best fitness and wellness professionals
3. Providing the best platform and support services to help our professionals grow
4. Fostering collaboration across disciplines for healthier and happier lives

Our Core Values
Benevolence

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Customer Experience Specialist Wanted!

Location: 9 Airline Road, Singapore

About:

A trusted leader in freight forwarding services, offering air, sea, and logistics solutions worldwide. With strategic warehouses and state-of-the-art technology, the company ensures seamless global cargo movement. Recognized for excellence, Air Market partners with over 60 airlines, providing reliable, dynamic services to meet diverse customer needs. Provide top choice for freight and logistics services, focusing on customer satisfaction and operational efficiency.

Why You'll Love Working with Us:

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Role Overview:

We are seeking a dynamic and results-oriented Customer Experience & Operations Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client experiences while driving growth and efficiency within the studio.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Key Responsibilities:

Client Experience:

• Role model as the brand ambassador for BeFound with a heart for our clients and sense of care throughout the client’s journey.
• Be the first point of contact for any escalation cases to management.

Operational Excellence:

• Lead and manage the daily operations of Befound Studios to ensure smooth and efficient functioning.
• Identify opportunities to improve operational workflows and implement best practices to enhance client satisfaction and team productivity.
• Develop, refine, and enforce standard operating procedures (SOPs) to maintain consistency and quality.

Team Leadership:

• Manage and mentor a team of Client Success Specialists, ensuring high performance and a client-centric approach.
• Provide training, support, and feedback to foster professional growth within the team.
• Schedule and allocate resources effectively to meet client and studio needs.

Collaboration:

• Work closely with cross-functional teams, including skin analysis experts, makeup artists, creatives, and marketing professionals, to deliver cohesive and exceptional services.
• Act as a liaison between operational staff and management to ensure alignment with strategic goals.

Strategic Growth:

• Partner with the management team to identify growth opportunities for the studio.
• Contribute to the development and execution of strategies to improve client acquisition, retention, and overall studio performance.
• Analyse operational data and generate reports to provide actionable insights for studio improvement.

Qualifications:

• Heart for people, takes initiative to go the extra mile in delighting clients.
• At least 5 years of experience in Customer Experience / Services and Operations management, preferably in the beauty, wellness, or service industry.
• Excellent interpersonal skills with the ability to build long term relationships and rapport, establish trust with clients and teams.
• Proven experience leading teams and driving operational excellence.
• Familiar with CRM systems, workflows and digitally savvy and resourceful to identifying best platforms for our team and clients needs
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Ability to work collaboratively with cross-functional teams and adapt to a dynamic environment.
• Able to work on rotating weeks (Mondays to Saturdays / Tuesdays to Saturdays)

What We Offer:

• A work-from-studio environment in a fast-growing, pioneering start-up.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).

• Ensure the continuous availability and optimal performance of the Customer Service CRM system.
• Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
• Design, prepare, and execute comprehensive validation scenarios for new features.
• Collaborate with cross-functional teams including Product Management, QA, and Access
• Administrator to coordinate the testing, implementation, and successful deployment of system
• updates.
• Drive system adoption by increasing awareness and aligning with the Training team, QA, and
• Inbound leaders to promote new features.
• Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.

Requirements

• Bachelor’s degree in any related discipline
• Min 5 years of experience in Customer Service Product
• Experience in entire process support planning, collaboration, business analysis,market monitoring and
  macro economic analysis
• Effective interpersonal skills with both internal and external customers
• Advanced troubleshooting and multi-tasking skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile

https://sg.go.persolkelly.com/job/details/10361

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Our client, a leading global card payment company is looking for candidate to join them as Customer Service (hotline) Assistant Manager.

Key Responsibilities:

· Handling correspondence from Head quarters

· Support card member by providing tourist and local information, reservation work and assistance with all credit card related matter

· Always follow up on requests made by customers

· Deal with all enquiries as well as complaints made by customers in a professional and courteous manner on the telephone, online via Line or via email.

· Keep current promotion, tourist and local information provided for the card member up to date

· Carry out the Sales promotion by offering good and attractive privileges or information to the card member (year-long offer)

· Maintain and improve the relationships with current merchants and establish the relationships with new merchants

· Manage the day-to-day operation of Lounge

The ideal candidate will possess the following:

· Experience in the hospitality industry

· Excellent customer service skill and ability to handle demanding customers

· Good knowledge of all tourists related requirements and credit card matter

· Intermediate PC skills

· Good negotiation and communication skills in Japanese as the role involves dealing with Japanese clients

· Good writing skills

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to [email protected]. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269.

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

1、More than 5 years of international logistics experience

2、Familiar with the top five international shipping companies, booking and related experience

3、Familiar with China's import and export procedures

4、Good communication experience with China Customs

5、Familiar with the import and export procedures of goods in Japan, the United States, and Europe

6、Excellent oral and written skills in Chinese, English and Japanese

• 5 days 8:45am - 6pm
• work on Saturday once in every 3 months (9:30am - 12pm)
• S$2,500 - 3,200 (Depends on Experiences)
• Marymount

Responsibilities:

• Provide support to sale department
• Co-ordinate between customers and transporters, warehouse etc
• Preparation of documents for Import / Export/ Transhipments / D/O release
• Verifying for all costs
• Attend to enquiry on rates, shipment tracking, etc
• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

BYD BY 1826 PTE LTD

5 Days 44Hr Work Week (Full-Time)

3 Days 30Hr Work Week (Part-Time)

Location: Multiple

About Us:

At BYD by 1826, we’re passionate about delivering extraordinary dining experiences in a vibrant and welcoming atmosphere. As a leading name in the hospitality industry, we pride ourselves on our exceptional service and delicious menu offerings. If you’re looking to kickstart your career in the F&B industry and thrive in a supportive, fast-paced environment, we want you to join our team!

Why You’ll Love Working Here:

• Energetic Atmosphere: Experience a lively and fun work environment where every shift is an opportunity to learn, grow, and make new connections.
• Career Development: Gain valuable experience and skills in the F&B industry with opportunities for advancement and professional growth.
• Competitive Compensation: Enjoy a competitive wage, plus tips/bonus, along with employee discounts on our delicious menu items.
• Supportive Team: Work with a team of friendly and experienced professionals who are dedicated to helping you succeed and develop your skills.

What You’ll Do:

• Deliver Outstanding Service: Greet and assist guests with a warm and friendly attitude, taking and delivering food and beverage orders with accuracy and efficiency.
• Create Memorable Experiences: Ensure that every guest has an enjoyable dining experience by providing personalized recommendations and handling any special requests or concerns.
• Maintain High Standards: Keep your work area clean and organized, adhere to safety and hygiene standards, and ensure that all service equipment is in top condition.
• Collaborate with the Team: Work closely with kitchen staff and fellow servers to ensure smooth service flow and address any issues or changes promptly.
• Upsell and Promote: Use your knowledge of the menu to suggest additional items and promotions, enhancing the guest experience and contributing to the restaurant’s success.

What We’re Looking For:

• Experience: Previous experience in a customer-facing role is a plus but not required; we’re happy to train enthusiastic individuals who are eager to learn.
• Skills: Strong communication and interpersonal skills, with a genuine passion for providing excellent customer service.
• Attributes: A positive attitude, teamwork, and the ability to thrive in a fast-paced, dynamic environment.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, to meet the needs of our guests.

Join Us?

Join the World Number 1 Brand, be part of a team that values your growth and success, apply now! We can’t wait to welcome you to BYD by 1826 and see what we can achieve together.

You Make It Great! Great Service, Great Hospitality.

At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a “people-first” attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests’ needs and concerns
• Act with initiative and are proactive in resolving customers’ concerns
• Are open to working shift hours, weekends and public holidays

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Summary:

A Guest Experience Expert works across departments and deliver a wide range of services that guide guests throughout their stay. This is a job rotation role, incumbent to be rotated among 4 sectors (Concierge, Front Desk, Call Centre, Lounge).

Responsibilities (includes but not limited to):

• Concierge: Main duties include overseeing doorman and bellman operations. Provide guests with local attractions and hotel information, assist in transportation.
• Front Desk: Main duties include handling guests’ check in and check out process. Cash/bank handling. Enrolment of rewards programme. Assist in guests' requests.
• Call Centre: Main duties include answering of calls from public, handling general enquires, transferring of calls and handling wake-up calls.
• Lounge: Serving of F&B to VIP guests in lounge. Applicant must be comfortable touching and handling alcohol.

Requirements:

• Minimum qualification of NITEC (Service, hospitality, tourism or related disciplines preferred)
• 1 year of relevant experience in handling Front Office operations.
• Fresh graduates are welcome too.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• $150 allowance
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Responsibilities:

• Lead rationalization of Sales Channel Partner and reseller roles
• collaborate with the divisional sales leadership and trade compliance team to establish regional strategic priorities
• reviewing adherence to compliance and other defined partners expectations, vetting new partners, and providing sustaining partners oversight.
• Assume leadership role in vetting new Sales Channel Partners and onboarding process within emerging markets
• Conduct root cause analysis for any deficiencies associated with partners and drive corrective actions to address areas of non-compliance
• Collaborate with the divisional sales team to develop a strong alignment with the sales leadership on partner objectives and oversight

Requirements:

• Degree in Business / Engineering
• At least 5 years of experience in Channel Development role.
• Exposure with China Market / Channel Partners

Account Manager:

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

• Location: Raffles Place

• Working hours: 08:30 to 17:30 (Monday to Friday)

Customer Service Assistant Manager (Japanese speaking)

Our client, a credit card payment brand, is looking for a Japanese-speaking Customer Service team member to join their customer service team. You will assist in collaborating with merchants to drive transactions (merchant research & Special Offer) and coordinating with Tokyo HQ to support these activities.

Job responsibilities:

• Handling correspondence from HQ in Japan
• Ensure seamless support for members by offering tourist and local information and handling reservations
• Deal directly with customers/members either by telephone or electronically
• Respond promptly to customer/members inquiries
• Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
• Provide updated information (benefit or membership plans) to customers
• Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients
• Contribute towards increasing the number of merchants (merchant research) in Singapore
• Maintain and improve the relationships with current merchants and establish relationships with new merchants
• Contribute to increase sales by providing customer service work

Job requirements:

• Experience in the hospitality industry or customer-related job for a minimum of 1 year
• Excellent interpersonal skills for superior customer service
• Intimate knowledge of the customer’s individual needs
• Well-versed in handling all necessary tourist arrangements
• Intermediate IT skills
• Proficient in negotiating and communicating effectively in both Japanese and English with Japanese-speaking clients and stakeholders

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Customer Service Assistant Manager (Japanese speaking)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Position: Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)

• AWS + Variable Bonus
• Attractive Annual Leave
• Looking to enhance your Japanese Speaking skills

Company: Bank

Location: Raffles Place (Near MRT Station)

Job Description:

・Handling correspondence from HQ in Japan
・Ensure seamless support for members by offering tourist and local information and handling reservations.
・Deal directly with customers/members either by Telephone/Electronically.
・Respond promptly to customer/members inquiries.
・Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
・Provide updated information (Benefit/Membership plans) to customers.
・Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients.
・Contribute towards increasing the number of merchants (merchant research) in Singapore.
・Maintain and improve the relationships with current merchants and establish the relationships with new merchants
・Contribute to increase sales by providing customer service work

Job Requirements:

・Minimum 1 year of experience in the Hospitality industry or Customer related job.
・Excellent interpersonal skills for superior customer service
・Intimate knowledge of the customer’s individual needs
・Well-versed in handling all necessary tourist arrangements
・Intermediate IT skills
・Proficient in negotiating and communicating effectively in both Japanese language and English language with Japanese-speaking clients and stakeholders.

Interested applicants please send your resume to Jing Ling with email subject header "Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

Company Highlights:

• People-oriented and friendly working environment.

• A leader in motor and commercial vehicle trade, car rental, taxi/private-hire services, fuel marketing, and electricity supply for corporate and residential markets.

• Join us to shape our services and grow into a future senior management role!

• Working hours: Mon to Fri, 830am-6pm, company car provided can drive home

Customer Relationship Manager

Job scope:

1. Resolve Issues: Act as a liaison to address disputes, operational challenges, and emergencies effectively, minimizing impact on drivers and customers.

2. Enhance Customer Experience: Handle inquiries, complaints, and concerns promptly while fostering satisfaction and loyalty through good relationships.

3. Support Drivers: Assist with onboarding new drivers, ensuring clarity on company policies and retention strategies.

4. Analyze & Improve: Monitor customer feedback and satisfaction trends, providing actionable insights to management for service enhancements.

5. Collaborate & Report: Work with internal teams to align strategies, maintain accurate records, and deliver performance reports to drive business success.

Requirements:

1. Friendly, team player with good problem-solving skills.

2. Experience in the car leasing industry.

3. Diploma or higher qualification in any field.

If you are interested in this opportunity, submit your application now to winnie.chen(at)manpower.com.sg find out more about this position. Thank you.

• Basic Salary + Fixed Allowances (UP$3300) + Incentive
• Variable Bonus + Meal Provided
• Working days: 5.5 Days
• Working Location: Jurong East
• Excellent Welfare & Benefits

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

BYD BY 1826 PTE LTD

5 Days 44Hr Work Week (Full-Time)

Location: Multiple

About Us:

At BYD by 1826, we’re passionate about delivering extraordinary dining experiences in a vibrant and welcoming atmosphere. As a leading name in the hospitality industry, we pride ourselves on our exceptional service and delicious menu offerings. If you’re looking to kickstart your career in the F&B industry and thrive in a supportive, fast-paced environment, we want you to join our team!

Why You’ll Love Working Here:

• Energetic Atmosphere: Experience a lively and fun work environment where every shift is an opportunity to learn, grow, and make new connections.
• Career Development: Gain valuable experience and skills in the F&B industry with opportunities for advancement and professional growth.
• Competitive Compensation: Enjoy a competitive wage, plus tips/bonus, along with employee discounts on our delicious menu items.
• Supportive Team: Work with a team of friendly and experienced professionals who are dedicated to helping you succeed and develop your skills.

What You’ll Do:

• Supervise: To coordinate the activities of restaurant staff to ensure efficient and effective operations
• Deliver Outstanding Service: Greet and assist guests with a warm and friendly attitude, taking and delivering food and beverage orders with accuracy and efficiency.
• Create Memorable Experiences: Ensure that every guest has an enjoyable dining experience by providing personalized recommendations and handling any special requests or concerns.
• Maintain High Standards: Keep your work area clean and organized, adhere to safety and hygiene standards, and ensure that all service equipment is in top condition.
• Collaborate with the Team: Work closely with kitchen staff and fellow servers to ensure smooth service flow and address any issues or changes promptly.
• Upsell and Promote: Use your knowledge of the menu to suggest additional items and promotions, enhancing the guest experience and contributing to the restaurant’s success.

What We’re Looking For:

• Experience: At least 3 years of experience in the F&B industry
• Skills: Strong communication and interpersonal skills, with a genuine passion for providing excellent customer service.
• Attributes: A positive attitude, teamwork, and the ability to thrive in a fast-paced, dynamic environment.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, to meet the needs of our guests.

Ready to Join Us?

If you’re excited about starting a career in the food and beverage industry and want to be part of a team that values your growth and success, apply now! We can’t wait to welcome you to BYD by 1826 and see what we can achieve together.

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant Chemist to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Receive, label, and document all incoming lab samples for accountability.
• Process samples through drying, crushing, splitting, and pulverizing.
• Prepare and mix fluxing reagents for furnace operations.
• Mix reagents for acid digestion and conduct smelting for metal extraction.
• Assist in recovering precious metals like gold and silver.
• Perform fire assay testing of precious metal scraps using the cupellation method.
• Validate, ensure accuracy, and report analytical results.
• Monitor analytical procedures, address deviations, and maintain quality standards.
• Keep records of samples, standards, and equipment usage.
• Support equipment maintenance and maintain a clean, organized lab environment.
• Identify and log equipment issues for resolution and troubleshoot analytical methods as needed.
• Ensure proper disposal of lab waste, including hazardous materials, in compliance with regulations.
• Any ad-hoc duty as assigned

Requirement

• Min Diploma in Chemistry or related field.
• Knowledge in safe handling of industrial chemicals.
• Experience in handing/Recovering precious metals is add bonus.
• Experience and the ability to operate ICP / XRF is an added bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Hey Hey! Are you seeking an opportunity that helps you improve and grow your personality?

Our company is expanding!!

We are looking for an enthusiastic Junior Events Marketing to join our growing team. We provide development on personal growth, communication skills and we never fail to see teammates walking in and out of the office smiling. :)

Responsibilities:

-Meet and exceed sales targets by effectively managing the sales cycle from lead qualification to closing deals.

-Drive customer acquisition through face-to-face interaction

-Assisting in the expansion of our organizational growth (locally and regionally)

What do we want from you?

-No experience? Fear not, 1-1 mentorship and guidance are provided!

-Keen learning attitude and enjoy interacting with new people

-Hunger for personal development and progress

-Team player

Benefits:

-Opportunity to work in multiple projects

-Attractive Performance Incentives

-Overseas Travelling Opportunities

-Fun Environment

-Team bonding activities

Summary of role requirements:

• No experience required for this role
• Working rights required for this role
• No experience required for this role
• Expected salary: $3000-$5000 per month

We regret to inform you that only shortlisted candidate will be notified.

Join us today!

• Working Days: 5.5 days
• Working Timing: 9-6pm (Mon to Fri) and 9am to 1pm Saturday, Sunday & PH is off.
• Working Location: Orchard Road
• Starting Salary: $6000 to $7000

Requirements

• Min. 5+ year working experience in the retail luxury industry, preferable in jewellery field.
• Degree in Sales & Marketing, Business Administration or related field.
• Excellent knowledge of trending social media platforms and good knowledge on computer skills.
• Willing to travel

Job Responsible:
Sales:

• Developing & Implementing Sales Strategies to achieve company revenue targets
• Lead and manage the sales team, providing coaching, training and support.
• Responsible for providing quality service to customer & developing a good relationship with customer

Marketing:

• Developing & Implementing Marketing Plan
• Manage all marketing channels, including digital marketing, content marketing, social media, email marketing and public relations.
• Manage company’s website and online presence

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Working Days: 5.5 days
• Working Timing: 9-6pm (Mon to Fri) and 9am to 1pm Saturday, Sunday & PH is off.
• Working Location: Orchard Road
• Starting Salary: $6000 to $7000

Requirements:

• Minimum 5+ years working experience in the retail luxury industry, preferable in a jewellery field.
• Certified Gemmologist (GIA, FGA or other relevant certification) will be added advantage.
• Willing to travel

Job Responsible:

• Gem Identification and Grading:
• Utilize advanced gemmological instruments and techniques to accurately identify and grade gemstones, including diamonds, coloured gemstones and pearls
• Client Consultation:
• Provide expert advice to clients on gemstone selection, care and investment.
• Assist in the selection of gemstone for jewellery design and creation
• Procurement:
• Sourcing and procurement of gemstones.
• Inventory Management Maintain accurate records of gemstone inventory
• Monitor gemstone markets trends and advise on potential investments
• Production:
• Coordinate with designers and workshop on new product development.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279