Responsible for the Technical Department, providing leadership to existing technical team (consists of 1 technical supervisor and several technicians) by ensuring the entire plant laundry machinery, utilities equipment, premises and facilities are maintained at optimum level so that operations could carry out smoothly, efficiently and effectively.

KEY RESPONSIBILITIES

• To ensure all maintenance operations adhere to the applicable statutory legislations and regulation, also responsible for all the technical staff to work in a safe and healthy environment.
• To manage plant technical maintenance activities, technical staff planning, deployment and improve productivity of the technical operations.
• To ensure the life span of all equipment, system and structure can be prolonged with minimum disruption and operating costs.
• To prepare and manage annual technical operational budget
• To take charge of workplace safety & health
• To maintain ISO as well as bizSAFE certification
• To lead and supervise Procurement and Information Technology (IT)
• To take up projects or committees as and when assigned by the Management.

KEY REQUIREMENTS

• Degree / Diploma in relevant discipline such as in M&E, Industrial & System Engineering.
• Relevant working experience preferred.
• Good knowledge of Microsoft Office software.
• Able to work independently and results-orientated.
• Possess ability to lead and motivate a team include managing conflicts.

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience

Job Description

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.
5. Ensures employee satisfaction through:- communication of business progress and all related action.- setting goals and controlling achievements.- establishing training and career development plans.Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
7. Achieves guaranteed up time and other parameters as sold to customers.
8. Promotes quality improvement processes to:- reduce cycle time- drive continuous improvement of technical performance- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Job Responsibilities

• Effectively managing and developing of new state based key accounts
• Work with Regional Key Account Manager/Sales Manager and the Sales team on all key account related matters
• Build strong rapport with key account customers and its stakeholders to ensure successful execution of sales and activities
• Achieve the assigned and agreed KPIs
• Responsibilities include, but not limited to, timely preparation, handling and submitting of tenders based on information obtained from site inspection/survey and configuration of truck specifications based on tender requirements
• Plan and execute business development strategies in expanding the existing key accounts list
• Effectively managing and developing of Singapore based key accounts
• Establish and continuous update a development plan for selected key accounts
• Be conversant and knowledgeable on all existing and forthcoming Linde equipment specifications, features, functions, benefits and unique selling points
• Diligently communicate with stakeholders across departments in a formal manner and participate in meetings where required
• Provide point of contact for designated existing customers and targeted new potential customers
• Minute monthly / quarterly meetings with allocated customers and promptly updating of minutes into CRM system
• Follow-up on all sales and profitability opportunities till closing
• Weekly/monthly reporting of account activities/forecasting in achieving revenue targets
• Comply with company policies and uphold company values
• Any other adhoc duties as required

Job Requirements

• Min 2 years of relevant experience
• Experience in handling tender documents
• Hands on experience in using CRM system
• Highly dependable and able to work independently
• Teamplayer is a MUST
• Self-motivated and results oriented
• Have excellent communication skills
• Willing to work at Loyang Way area