The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Clinic Executive (Customer Service & Doctor Assist) - Healthcare
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 week ago
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, wi..
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.
The suitable candidates can expect the following attractive benefits package:
- Attractive remuneration package with 5 days work week
- Comprehensive on job training and professional guidance provided.
- Fast-track career path for the fast learner and high performer
- Opportunity to work alongside doctors and management.
- Benefits include a generous package of free medical aesthetics treatments.
- Work in nice ambience and good location clinics near MRT station.
Responsibilities:
Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
Check-in customers, record the visits and update customer information on internal database.
Responsible for daily check on stock usage and patch recording or data entry of any differences.
Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
Assist customers with electronic purchases and account access on their mobile devices.
Facilitate sign-in and out procedures for customers.
Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
Ensure adherence to clinic procedures and protocols.
Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
Assist consultants to prepare the sales documents and consent annex.
Handles booking of appointments, sending appointment reminders via WhatsApp
To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
Step-out and events to generate leads of awareness.
Assist in any other clinic-related matters as required.
What We're Looking For:
Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
Strong customer service skills with excellent communication abilities.
Ability to multitask and prioritize tasks effectively.
Proficiency in stock administration and inventory management.
Comfortable with electronic payment systems and mobile device usage.
Ability to assist doctors with pre and post-treatment procedures.
Willingness to adapt and participate in job rotation and career path planning.
Excellent organizational abilities with a high level of attention to detail.
Proficient in IT systems
Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
Join us in providing exceptional care to our customers and contributing to the success of our clinic.
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
Service Relations Officer/Customer Service Officer
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 week ago
The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Develo..
The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.
Role
As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.
Role & Responsibilities
Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
Efficient handling of call inquiries and providing general information of services in The SKILT centre
·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
Generate and calculate invoice, record, collect payment, and issuance of receipts on time
Handle changes in billing, refunds, and credits.
Handle closing, settlement, and payment collection
Provide cross-coverage of other Service Relations Officer who may be on leave.
Support operation functions as and when needed
Monitor general hygiene and cleanliness of The SKILT Centre
Any other ad-hoc duties assigned by the management
Requirement
Fresh Diploma holders are welcome
GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
Good interpersonal and communication skills
Able to speak mandarin to mandarin speaking parents
Positive working attitude and customer centric mindset
Customer service mindset
Meticulous and organised with attention to detail
Ability to work independently and as a team.
Enjoy working in fast-paced environment
Proficient in MS Office
Hard working and keen to learn
Able to work on Saturdays
Location
Upper Thomson
5.5 days
Benefits
· Medical & Health insurance
· Professional development
· AWS and Variable Bonus
Job Type
Full-Time
Salary
$2,500.00 - $3,500.00 per month
We regret that only shortlisted candidates will be notified.
Requirements
* Proven experience as Assistant Manager or similar role
* Organizational and leadership abilities
* Communication and interpersonal skil..
Requirements
* Proven experience as Assistant Manager or similar role
* Organizational and leadership abilities
* Communication and interpersonal skills
* Self-motivated with a results-driven approach
* Problem-solving skills
* Able to work longer hours with prolonged period of standing.
* Must work on weekends/PH.
Responsibilities
* Set daily/weekly/monthly objectives and communicate them to employees
* Organize workflow by assigning responsibilities and preparing schedules
* Oversee and coach employees
* Identify issues in efficiency and suggest improvements
* Enforce strict safety guidelines and company standards
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be re..
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.
You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.
Responsibilities of a Manager
Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
Perform other duties and responsibilities, as assigned.
Manager Job Requirements
Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation, and mission of the specific department.
· Operations management - Oversee day-to-day shop operations, including staff scheduling, managing appointments, and ensuring a smooth customer flow..
· Operations management - Oversee day-to-day shop operations, including staff scheduling, managing appointments, and ensuring a smooth customer flow
· Staff supervision and training - Hiring, training and managing therapists, and ensuring the team meet quality and service standards
· Customer service - Maintaining high levels of customer satisfaction by ensuring clients receive excellent service, addressing complaints or concerns and implementing measures to address feedback
· Inventory and supplies management - Managing stock levels of supplies, and overseeing ordering and tracking to maintain sufficient inventory
· Health and safety compliance - Ensuring the team follows health, safety and hygiene standards. This includes staff training on sanitation protocols and equipment maintenance
Work Responsibilities
* Greet customer and good persona skill
* Assist customer in purchases and make recommendations, if necessary
* Maintain a clean..
Work Responsibilities
* Greet customer and good persona skill
* Assist customer in purchases and make recommendations, if necessary
* Maintain a clean , organized , and comfortable
* Be attentive to customers , providing answer to question
* Keeping up to date with special promotion
* Receive , stock and maintain inventories
* Restock low stock merchandise and ensure products are properly displayed at all times
* Assist with inventory counts and placement of new products
* Report discrepancies and problems
* Handle customers complaints
Requirements
* Secondary education / A level or higher qualification
* Good communication and strong interpersonal skill
* Good team player
* Service oriented and excellent service attitude
* Work with passion, zest, energy and professionalism
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be re..
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.
You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.
Responsibilities of a Manager
Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
Perform other duties and responsibilities, as assigned.
Manager Job Requirements
Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation, and mission of the specific department.
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be re..
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.
You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.
Responsibilities of a Manager
Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
Perform other duties and responsibilities, as assigned.
Manager Job Requirements
Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation, and mission of the specific department.
The beauty company urgently recruitment manager• At least 3 years working experience as a beautician is preferred • A monthly salary of $8000 to $..
The beauty company urgently recruitment manager• At least 3 years working experience as a beautician is preferred • A monthly salary of $8000 to $12000 • Singapore citizen or PR preferred ·
Work Address: • address Blk 442 Clementi Ave 3 #01-109
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Are you a Customer Care professional with a passion to deliver exceptional customer experience? Emerson has a great opportunity for you! As Director f..
Are you a Customer Care professional with a passion to deliver exceptional customer experience? Emerson has a great opportunity for you! As Director for Asia Pacific Customer Care, you are responsible in managing teams of diverse resource responsible in delivering outstanding customer experience for Measurement Solutions Product Business mainly for MRO. You will lean functional teams composed of Inside Sales Engineers, Order Management and Support team. This job involves developing and implementing strategic objectives to deliver the required speed for our MRO quote to cash fulfillment process, evaluating and addressing customer feedback and get results meeting the business units service levels goals and key performance indicator. The role will drive strong collaboration between sales office and factory order management resources working on a common goal to exceed customer expectations.
In this Role, Your Responsibilities Will Be:
· Provide leadership to Measurement Solution Product Customer Care teams in Asia Pacific. Group activities include proposal support activities for MRO products, technical and application support, trade compliance and order management.
· Serve as functional and strategic leader for the organization to institutionalize discipline speed in our Tier 0/1 transactions fulfillment and optimize efficiency of key resources without impacting how we serve our customers.
· Supervises customer satisfaction metric, understand customer needs and implementing customer-centric policies and processes to deliver personal customer interactions.
· Oversee commercial activities between sales offices and factories especially those located in Asia Pacific, and effectively improve the process towards a common customer experience.
· Develop customer care strategies that will support the organizational priorities especially in areas of growing base business and optimizing resource cost and efficiency.
· Manage shared service resources support and services located in various AP locations ensuring alignment toward business objectives and priorities.
· Drive improvement in MRO fulfillment process through the creation, support and leadership of interdisciplinary continuous improvement activities within the functional team or across Asia/Global functional teams.
· Lead the hiring, training and development of Customer Support personnel to achieve expected customer service levels.
· Drive adaption of necessary tools, systems and automations that will improve the resources speed and work quality, and efficiency by working in conjunction with other functional teams.
· Keep a close partnership with Sales and Operations team to ensure customer satisfaction and retention.
· Ensures compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.
Who You Are:
You communicate the vision with a sense of purpose about the future. You find and champion the best creative ideas and actively move them into implementation. You identify and supervise key financial indicators to gauge performance, identify trends, and suggest strategies that can impact results. You demonstrate each team member’s outstanding background to achieve team goals. You see the big picture, constantly are imagining future scenarios, and create strategies to sustain competitive advantage.
For This Role, You Will Need:
· Degree or any equivalent experience in Engineering, Business or any related field.
· At least 10 years of experience and understanding in a role centered around customer support.
· Good managerial skill in leading, organizing, planning, and inspiring others.
· Effective oral and written communication skills.
Preferred Qualifications that Set You Apart:
· MBA will have an advantage.
· Flexibility for extensive business travel.
Please submit your application on or before 21 January 2025.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
Customer Care Executive (Live Chat, Phone, &Email)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 week ago
Responsibilities
Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensur..
Responsibilities
Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
Work closely with internal teams to resolve customer issues and follow up as necessary.
Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
Assist with the preparation and invoicing of both local and export spare part orders.
Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
Maintain and manage the spare parts inventory.
Take on other duties and project work as assigned.
Requirements:
Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
Customer Service Oriented
Strong phone etiquette, comprehension, communication, and interpersonal skills.
Proficiency in MS Office
Familiarity with SAP is advantageous.
OJT will be provided to ensure proficiency in all required tasks.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Job scope:
Perform collections activities and entry of follow-up and payment details from customers
Contact customers on irregular payments to re..
Job scope:
Perform collections activities and entry of follow-up and payment details from customers
Contact customers on irregular payments to reconcile what they paid against what has been charged.
Handle customers queries on payment related matters.
Perform administrative tasks related to credit and collection
. Job requirement:
Excellent verbal and written communication skills in English and Korean as will be required to liaise with Korean speaking client.
Meticulous in details and ability to multitask; meet tight deadlines with high level of accuracy.
Well organized and good in follow up.
Experience in payment collection and/or call centre working experience have added an advantage
Interested candidates may send esumes to [email protected] or apply through the application system. Shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
Handle daily rate enquiries from local customers and overseas agents.
Timely response for all enquiries with multiple solutions and accuracy.
Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
Handle RFQs.
Communicate and coordinate with operations team for efficient execution of shipments.
Understand and analyse market trends, assist with providing pricing strategies for clients.
Develop key account business through regular communication, efficient pricing and follow-ups.
Report generation.
Other ad-hoc duties may be assigned.
APPLY NOW!!!
Candidates without experience are welcome to apply. Training will be provided.
Proficient in Microsoft Office.
Kindly apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to [email protected]. Please indicate #66077 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641
Clinic Executive (Admin and Customer Service) - Healthcare
Full-time
Full-time
Senior Executive
Singapore, Singapore
Sales / Marketing
1 week ago
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, wi..
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.
The suitable candidates can expect the following attractive benefits package:
- Attractive remuneration package with 5 days work week
- Comprehensive on job training and professional guidance provided.
- Fast-track career path for the fast learner and high performer
- Opportunity to work alongside doctors and management.
- Benefits include a generous package of free medical aesthetics treatments.
- Work in nice ambience and good location clinics near MRT station.
Responsibilities:
Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
Check-in customers, record the visits and update customer information on internal database.
Responsible for daily check on stock usage and patch recording or data entry of any differences.
Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
Assist customers with electronic purchases and account access on their mobile devices.
Facilitate sign-in and out procedures for customers.
Stay within close proximity to the counter to fulfill duties effectively.
Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
Assist consultants to prepare the sales documents and consent annex.
Handles booking of appointments, sending appointment reminders via WhatsApp
To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
Step-out and events to generate leads of awareness.
Assist in any other clinic-related matters as required.
What We're Looking For:
Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
Relevant administrative experience preferred; basic math skills required.
Strong customer service skills with excellent communication abilities.
Ability to multitask and prioritize tasks effectively.
Proficiency in stock administration and inventory management.
Comfortable with electronic payment systems and mobile device usage.
Professional demeanor and ability to work within designated areas.
Willingness to adapt and participate in job rotation and career path planning.
Excellent organizational abilities with a high level of attention to detail.
Proficient in IT systems
Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
Join us in providing top-quality care to our customers and contributing to our team's success.
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
Clinic Executive (Customer Service & Doctor Assist) - Healthcare
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 week ago
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, wi..
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.
The suitable candidates can expect the following attractive benefits package:
- Attractive remuneration package with 5 days work week
- Comprehensive on job training and professional guidance provided.
- Fast-track career path for the fast learner and high performer
- Opportunity to work alongside doctors and management.
- Benefits include a generous package of free medical aesthetics treatments.
- Work in nice ambience and good location clinics near MRT station.
Responsibilities:
Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
Check-in customers, record the visits and update customer information on internal database.
Responsible for daily check on stock usage and patch recording or data entry of any differences.
Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
Assist customers with electronic purchases and account access on their mobile devices.
Facilitate sign-in and out procedures for customers.
Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
Ensure adherence to clinic procedures and protocols.
Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
Assist consultants to prepare the sales documents and consent annex.
Handles booking of appointments, sending appointment reminders via WhatsApp
To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
Step-out and events to generate leads of awareness.
Assist in any other clinic-related matters as required.
What We're Looking For:
Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
Strong customer service skills with excellent communication abilities.
Ability to multitask and prioritize tasks effectively.
Proficiency in stock administration and inventory management.
Comfortable with electronic payment systems and mobile device usage.
Ability to assist doctors with pre and post-treatment procedures.
Willingness to adapt and participate in job rotation and career path planning.
Excellent organizational abilities with a high level of attention to detail.
Proficient in IT systems
Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
Join us in providing exceptional care to our customers and contributing to the success of our clinic.
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
Perform opening and closing settlement for POS and BSS for daily cash reconciliation
Perform bag wrapping service and upselling of baggage services or products
Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police
Responsible for store cleanliness and image
Any other duties as assigned by management
Next Step:
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
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Edmund Chung Keng Loon
Registration Number: R1986801
AlwaysHired Pte Ltd
EA Licence No: 24C2293
Logistic Customer Service Officer #Training Provided - ZC
Full-time
Full-time
Others/Any
Singapore, Singapore
Transportation / Logistics
1 week ago
Job Info:
AWS + VB + (OT if any: $10/ hour)
Monday – Friday; 9 am to 6 pm & Saturday 9 am – 1 pm (alternate after probation)
Teban Gard..
Job Info:
AWS + VB + (OT if any: $10/ hour)
Monday – Friday; 9 am to 6 pm & Saturday 9 am – 1 pm (alternate after probation)
Teban Garden
Key Responsibilities:
• Perform, monitor and ensure 100% inventory accuracy on the inventory management, such as, cycle count, inbound & outbound physically and system, etc
Build, establish, maintain and improve relationships with customers
• Monitor and follow up closely with customers to resolve inbound and outbound goods discrepancies in a weekly basis
• Ensure that order shipments are process accurately based on the order and instructions given by the customers and or management
• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory
• Must be able to carry physical workload in warehouse
• Any other assigned duties in the warehouse as instructed by the warehouse manager
Please submit your updated resume by using the APPLY NOW BUTTON
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280 Chan He Guang | EA Personnel No.: R23117560
Industry: Logistics