· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Job Opportunity: Contract Customer Service Agent

• Location: Tuas
• Duration: 6 months + 0.5-month completion bonus
• Salary: $4,000 - $5,000 base
• Transport:No allowance provided.
  Company bus available from Boon Lay, Jurong East, Choa Chu Kang, Outram, and Bedok MRT.
  

Working Hours:

• Monday to Friday, 8:15 AM – 5:00 PM

Requirements:

• Min Degree holder.
• SAP proficiency is mandatory.
• Experience in supply chain or shipping operations.
• Available to join immediately.

Key Responsibilities:

1. Process customer orders and handle inquiries via email, fax, or phone.
2. Follow up with business units for fixed/ad-hoc billing and generate monthly reports.
3. Coordinate with customers and sales teams on sales order statuses.
4. Work with internal departments to ensure timely deliveries and resolve issues efficiently.
5. Manage export shipments for intercompany and direct overseas customers.
6. Prepare shipping documents for local and export shipments.
7. Investigate internal and external complaints, identify root causes, and propose solutions.
8. Verify hazardous substance licenses for customers, ensuring compliance with NEA and SPF regulations.
9. Handle any ad-hoc duties assigned by the manager.

How to Apply:
Please send your resume to:

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholder
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• MNC
• Industry Leader
• Permanent Position
• Proven customer service experience, preferably within Food industry

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• Diploma in Business, Supply Chain or any relevant disciplines
• Minimum 2 years' experience in customer service, preferably within the food industry
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Attend to frontline matters and be responsible when dealings with the public
• Attend to customers either by phone, face to face or electronic means
• Handle and resolve customer complaints professionally
• Keep records of customer interactions and transactions
• Update and maintain proper database and information system accurately
• Ascertain all relevant information received are accurate for proper registration
• Perform thorough customer verification and validation
• Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
• Perform field work operations at the cemetery
• Manage counterparts involved in the project implementation in accordance with the existing regulations
• Responsible to serve clients with utmost professionalism and efficiency
• Work in close coordination with contractors and diggers to ensure quality of work
• Communicate effectively with next-of-kin and families from diverse background
• Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
• Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence

Job Requirements

• Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.
• Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients
• Possess the initiative to complete tasks and is meticulous, with an eye for details
• Class 3 driving license preferred
• Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint

Welcome to Vention singapore!

We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.

Benefits:

Yearly Increment

Performance bonus

Good career prospect

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

The incumbent is responsible for the sales activities, customer satisfaction and works with customers, suppliers and departments to achieve sales, profit, and key performance indicators (KPI) targets for the dedicated industry’s subcluster in alignment with company’s goals and objectives. The incumbent is also responsible for account receivable and performing sourcing activities.

In addition, incumbent is to position the company to be first stop in mind of all customers for electrical, control, lighting, safety, industrial solution and EV charging needs.

*Handle customer sales inquiries which include but not limited to:

• quoting of selling price to meet product’s specifications and following up with official quotations if required.
• advising on stock availability (e.g., using and checking with ERP system).
• reviewing the quotes with customer to secure order.

*Process the orders received which include but not limited to:

• acknowledge of customer orders.
• issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
• raising purchasing request for items to be purchased.
• advising customer on the estimated delivery dates.
• making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
• processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).

*Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:

• Use ERP system to check delivery status for customers.
• Work collaboratively with departments, liaise with suppliers and update customers timely.
• Improve and sustain good customer relationship which include but not limited to:
• performing customer visitation.
• follow-up on customer’s inquiry.

*Resolve customer complaints and issues which involve:

• handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
• escalating unsolved cases to the relevant stakeholders and departments.
• ensuring that customer is satisfied before the case can be closed.
• performing goods return collection (CR) processes before issuing of credit note (if needed) by accounts to ensure timely closing of sales orders and or purchase orders.

*Perform sourcing activities to meet customer requirements and project needs, which include but not limited to:

• verifying customers’ requirements and needs.
• requesting and comparing quotes from various suppliers.
• issuance of purchasing requisition or purchase orders to vendors.
• process the quotation for customer approval with supporting information and samples.
• issuance of payments to suppliers/vendors.

*Participate in continual improvements and apply best practices for management of customer service functions.

Responsibilities:

• Provide excellent customer service to shoppers and visitors
• Attend to queries and feedback from shoppers and tenants
• Assist in customer loyalty programmes and redemption of reward programmes
• Play an active role during promotions and marketing campaigns
• Any other duties as assign by the Centre Management Office.

Requirements:

• Minimum GCE ‘O’ Levels or equivalent with 1 year experience in retail or hospitality industry in a customer service role
• Familiar with MS Office- Word and Excel
• Possess excellent communication and interpersonal skills
• Pleasant personality and service oriented
• Able to work 6 days work week on rotating shifts (including Sat, Sun and Public Holidays)

Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

Welcome to Vention singapore!

We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.

Benefits:

Yearly Increment

Performance bonus

Good career prospect

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

About Company:

NEU Industries Pte Ltd is established in Singapore since April 2008, distributing medical and pharmaceutical products to hospitals, nursing homes and pharmaceutical manufacturing companies. Products include chemicals, patient trolleys, medical machines, surgical instruments medical pulps consumables, and rehabilitation products. We work closely with end users to design consumable products to meet their needs.

Headquartered in Singapore and having regional offices in Thailand and Malaysia, NEU Industries is poised to bring forth innovative products and solutions close to the hospitals and nursing homes.

Roles & Responsibilities:

· Respond promptly to customer inquiries via emails, telephone calls and social media platforms

· Provide pricing and delivery information

· Process orders, shipments, invoices and filing

· Receipts of incoming shipments

· Handle overseas customers and affiliates' shipment and admin requirements.

· Schedule engineering preventive maintenance and upkeep all related documents.

· Keep records of customer interactions and transactions

· Manage administration matters

· Support, communicate and coordinate with Sales team and internal departments

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

Responsibilities:

• Provide professional and excellent customer support, engaging customers with their corporate needs
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the corporate secretary preferred

• Attend to frontline matters and be responsible when dealings with the public
• Attend to customers either by phone, face to face or electronic means
• Handle and resolve customer complaints professionally
• Keep records of customer interactions and transactions
• Update and maintain proper database and information system accurately
• Ascertain all relevant information received are accurate for proper registration
• Perform thorough customer verification and validation

(Location - Near Bishan MRT)

Basic + AWS + VB

MNC

JOB RESPONSIBILITIES:

• Build strong relationships with and maintain good communication with Customer
• Run and confirm inventory allocations daily, managing inventory communications between customer and Warehouse staff, while assisting the warehouse team with inventory allocations in the WMS.
• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
• Update the WMS daily to reflect all warehouse activities.
• Assist Warehouse Manager and warehouse team with inventory reports and assignments.
• Invoicing to customer
• Provide additional support as needed.

Requirements:

• Must be able to communicate/write in English to liaise with internal & external stakeholders
• 1-2 years experience in Customer Service or Admin
• Short notice period / immediate preferred

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• 5 Working Days
• 8am - 5pm
• Up to $3200 + VB
• Tampines [Company transport provided]

Job Description:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
• Acknowledge customers’ email on queries/feedback/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed

Requirements:

• Minimum Diploma holder
• At least 2 - 3 years of relevant experiences

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Responsibilities:

• Provide excellent customer service through personalized conversations

• Communicating in a friendly disposition regardless internally or externally.

• Ensure all calls, chats, emails are handled promptly & professionally.

• Respond to inquiry, feedback and provide resolution in accordance with the company service standards

• Perform data entries and quality checks on bookings for future arriving guests

• Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently

• Liaison between various business units on satisfying guests requests

• Determine guests’ needs and quote the appropriate rate as per requirements on all products and services

• Know the pricing, packages, and convert opportunities into sales

• Ensure compliance with all company policies and procedures and regulatory requirements.

• Excellent time management, attention to detail, and perform ad-hoc duties when assigned

• Perform other ad-hoc assignment and project as and when necessary

Requirements:

• Customer Service Experience with Good Communication Skills

• Able to work on weekends and public holidays (On rostering)

• Responsible and Accountable, and able to Work as a Team

• Good Enthusiasm and Willingness to Learn

• Dynamic, Independent, Reliable, and Flexible Approach

• Able to offer Solutions to Daily Issues, and handle Office Administration

• Possess good working attitude and have a strong sense of responsibilit

• Good Knowledge of MS Office and Web Chats will be an Advantage

** Luxury Tours & Travel partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

• 5 Working Days
• 8am - 5pm
• Up to $3200 + VB
• Tampines [Company transport provided]

Job Description:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
• Acknowledge customers’ email on queries/feedback/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed

Requirements:

• Minimum Diploma holder
• At least 2 - 3 years of relevant experiences

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

⭐️Working location: Tai Seng

⭐️Mon to Fri

⭐️Salary: up to $2,500

Job Duties:

· Manage monthly principal service billings

· Handle all incoming phone calls, emails, and faxes promptly and professionally.

· Plan and coordinate daily deliveries and collections.

· Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.

· Follow-up and respond promptly on customer backorders, contracts, enquires and requests.

· Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.

· Ensure conformance to required Standard Operating Procedures.

· Manage daily invoice scanning

· Follow up with key customers on outstanding invoice payment.

· Provide Administrative support, as and when required.

· Act as backup for other team members, as and when required

Requirement:

· Minimum ‘O’ Levels and ablove

· Previous customer service experience will be advantageous

· Competent in Microsoft Office (especially MS-Excel) applications

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

This role will have responsibility for leading the team that makes every customer in their Major Area committed to Service Now for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer. 
 
This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success. 
 
Responsibilities 

• Owns the overall success, renewal and growth for all customers in a defined Major Area 
• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers 
• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities 
• Create evangelists by listening to customers closely and delighting them with our user experience and service 
• Create growth opportunities with new product features and enhancement information 
• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper 
• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices 
• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales. 
• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale 
• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy 
• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses 
• Customer obsessed mindset in driving value and NPS across all CEG pillars 
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success. 
• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time. 

Welcome to Vention singapore!

We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.

Benefits:

Yearly Increment

Performance bonus

Good career prospect

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

- Day to day operation includes manage sales, return and refund

- Handle customer service across different platforms

- Labelling & pasting sticker of E-commerce order

- Picking & packing of orders across different platforms

- Complete orders within the timeline to fulfill customer's order

- Preparing items for delivery

- General warehouse duties

- Ad-hoc duties as assigned

Requirement:

- Comfortable with non air-con environment

- Independent and able to work in a fast-paced environment

- Able to read simple english to pack orders accordingly

- Responsible and able to commit fully, long term.

- Immediate or short notice period will be advantageous

- Physical duties required

- Knowledge on Qoo10, Lazada, Shopee will be an advantage

- No experience required but willing to learn

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)