JOB SUMMARY

· We are seeking a talented and driven UX Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, particularly around platform and financial market products, or experience working on client-facing projects within financial institutions or fintechs. Proficiency in Figma for prototyping and design is essential, as well as a strong grasp of design systems and design system governance. You should excel in both UX and UI design, with a deep understanding of service design principles.

· As a collaborative team player, you will work closely with distributed international teams to create innovative solutions and enhance user experiences. Additionally, you will support ideation sessions and innovation workshops to drive creative thinking and problem-solving. If you're passionate about delivering exceptional digital experiences in the financial sector and thrive in a dynamic, global environment, we'd love to hear from you.

RESPONSIBILITIES
Strategy

· Work with internal teams to obtain an in-depth understanding of our platform product suite and business priorities

· Go deep in researching and understanding our Platform and (FM) Financial Markets services, products and users in close collaboration with our client research and insights team

· Produce high-quality UX based on client research and user testing data

· Create high fidelity prototypes using UI components from our component library

· Present these prototypes to senior leaders and be able to communicate clearly about the process and reasoning that went into the design

· Pro-actively engage stakeholders and collaboration partners to understand the products and business context, and to help them get onboard with your design solution proposals

· Pro-actively engage our team and our stakeholders to stay on top of your work and keep your momentum going

Business

· Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your focus will be on Platform services and FM products. This means services that connect and support different products on our corporate banking platform, as well as FM products.

Processes

· You need to be familiar with the concepts of design language systems, component libraries, UX and UI best practices, and CX fundamentals. You must be able to structure your time and be capable of taking the initiative. You have exceptional written and verbal communication skills, as well as a strong sense of empathy for our audience who utilize our products to drive their businesses. You’re also a meticulous note taker with keen attention to detail.

· You’re a team player and coordinate with others to get things done. You’re open to sharing and giving feedback, and are quick to help where needed. You’re also familiar and comfortable working within constraints, and ready to learn about and practice what’s required when working in a regulated environment.

People & Talent

· Maintain and evolve your capabilities

· Quickly learn and adapt to new situations.

· Have a desire to learn and grow.

Risk Management

· Our team is responsible for delivering quality product and service design, meant to enable colleagues and clients to perform their work efficiently and effectively. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.

Governance

· Our team contributes the Design Community of Practice and the Bank’s central design system, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee and contribute to areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities when and if the opportunities arise. Our focus is on advocating for design and engineering best practices and excellence.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Product Owners

· Technology Owners

· CX Design team

· Wider Bank design community

Our Ideal Candidate

· Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.

· 5+ years of experience in producing UX and UI design, including interactive prototypes using Figma

· Experience working at financial institutions, including fintechs, would be desirable

· Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.

· You have an understanding of human centred design methodologies and usability testing

· Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation

· You also understand global diversity and the ability to advise on solutions that suit all.

· You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.

· You work smart, are flexible and skilled in establishing practical processes.

· Familiarity with Information architecture and interaction design

· Experience in Agile and/or LEAN projects

· Good stakeholder management and influencing skills

· Strong communication skills

· IC Agile or SCRUM certification would be desirable

· Expert level capability in Figma

· Strong working knowledge of Microsoft Office

· You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.

Role Specific Technical Competencies

· Strong influencing and communication skills – oral, written and presentation

· Strong understanding of visual elements, including the application of brand standards(Layout, Type, Fonts…)

· Knowledge of corporate banking concepts

· Ability to collaborate with engineers to help and guide them in translating design to code

· Ability to translate UI design into interactive prototypes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

a) Oversee CSR and SA team to ensure AOG support, order fulfilment towards customers’ service for satisfaction.

b) Responsible for daily customer support and service for purpose of MRO sales related matters to meet the Sales Repair target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

c) Handling of warranty claims and manage customers’ complaints with the team.

d) Ensure MRO TAT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

e) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

f) Monitor, analyze and improve MRO activities on LRUs.

g) Secure good relationship with customers via interactive mode of communications.

h) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

i) Daily monitoring and communicate all repair flows between SEDSA and customers to ensure smooth operation, efficient communication and service rate/OTD being met.

j) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

k) Follow up on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner.

l) Generate reports for analyzing KPIs to improve performance

m) Provide guidance and support to team members. Promote Safran culture to empower people.

n) Set-up processes and KPIs for the team; support business and quality audits.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

q) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

r) Any other duties assigned.

Job Description

• Welcome and attend to customers, providing an excellent one-stop experience at all times.
• Maintain and develop client relationships
• Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
• Maintain the showroom and product layoff.
• Handle customer support and liaise with General Managers.
• Act as a strong client advocate, while maintaining business priorities
• Monitor the progress of client inquiries up to confirmation of final resolution
• Provide ongoing technical expertise & assistance
• Work both independently and with a team
• Training will be provided.

Job Requirements

• Independent and self-motivated individual.
• Having a positive attitude to adapt to the dynamic environment.
• Experience in E-commerce and online retail would be an advantage.
• Prior sales experience would be an advantage.
• Must be fluent in English and Chinese as need to communicate with team in China.

Supplemental Pay:

• Commission pay
• Performance bonus

>> Job title: Customer Service Manager

>> Location: 1 Selegie Road Singapore 188306

>> Working hours: 6pm to 3am

>> Salary: $5000 - $8000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Meeting new clients and maintaining existing clients through marketing

- Ensuring good customer service to uphold brand image

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Wave Entertainment Welcome you to join our team!

Back Office Manager (Customer Service) – Engineering industry

Responsibilities:

• Oversee all back-office service activities and manage the back-office team.
• Meet sales KPIs and prepare accurate sales quotations and price proposals for customers.
• Maintain updated databases (pre-order and post-order) in CRM and spreadsheets.
• Ensure data completeness and accuracy in SAP/CRM for quotations.
• Track customer inquiries, prepare quotations, and drive order intake.
• Handle customer feedback and complaints, resolving or escalating issues as necessary.
• Manage sales and development for a select group of customers.
• Coordinate with internal departments and intercompany teams on sales tasks.
• Maintain standard spare part lists (SPC).
• Provide administrative support to the sales team as needed.
• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum of a Diploma in any field.
• Strong business English communication skills.
• Must have solid SAP knowledge and experience.
• Proficient in MS Office applications.

Experience:

• Background in high-volume transactional environments.
• Exceptional organizational and time management skills.
• Ability to work autonomously and collaboratively in a team.
• At least 5 years of experience in sales or a sales support role.
• Strong commercial acumen.
• Familiarity with sales processes and systems.
• Experience in a manufacturing/Engineering industry is a plus.
• Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore

Responsibilities

Customer Relationship Management

• Develop and maintain long-term relationships with leasing customers, acting as their primary point of contact for all service-related needs.
• Proactively engage with customers to assess satisfaction, understand their needs, and identify areas for service enhancement.
• Coordinate regular follow-ups and manage feedback loops to address customer concerns and ensure consistent satisfaction.

Customer Service Enhancement

• Analyse customer service touchpoints to identify areas for improvement, working closely with the operations team to implement changes.
• Collaborate with fleet and operations teams to ensure seamless and prompt service delivery, including on-time vehicle maintenance and service updates.
• Establish customer service standards tailored to the leasing business and ensure these are upheld across all customer interactions.

Service Performance Tracking and Reporting

• Monitor and report on customer satisfaction metrics, including NPS (Net Promoter Score) and Customer Satisfaction Score, identifying trends and recommending action plans.
• Conduct customer satisfaction surveys, analyze data, and present findings to management to guide service improvement initiatives.

Customer Experience Projects and Initiatives

• Lead customer experience enhancement projects, such as loyalty programs, customer appreciation events, and feedback collection processes.
• Develop and implement programs for customer engagement, aiming to build loyalty and foster a community among leasing clients.
• Work closely with marketing team.

Training and Staff Development

• Provide training and support to operations and service staff on customer experience standards and best practices.
• Coach staff on effective communication techniques and proactive problem-solving to enhance customer interactions.
  guidance and coaching to all staff so as to ensure consistent excellent service quality.

Requirements

• Degree in Business related field with 3 years of experience in customer service, customer relationship management, or a related field, preferably in the automotive or leasing industry
• Possess Class 3 Driving License
• Highly effective engagement and communication skills
• Mon - Friday, 8.30am - 6.00pm, Ubi
• Job Reference: QXWRXR73

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Responsibilities:

• Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
• Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
• Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
• Manage backorders, ensuring efficient resolution and clear communication with customers.
• Review and approve customer claims and credit memos within the SAP system.
• Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
• Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
• Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
• Travel as needed to meet with suppliers for business discussions and relationship management.
• Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
• Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
• Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
• Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
• Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
• Approve staff leave requests through the system while maintaining adequate operational coverage.
• Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
• Undertake additional tasks and responsibilities as assigned by management.

Requirements:

• Diploma/ Degree in any fields
• At least 3 - 5 years of customer service, order management and delivery management
• Prior experience in managing a team
• Knowledge of SAP
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Responsibilities

• Attend to clients’ enquiries on account-related, trading-related matters via various channels.
• Ensure a smooth end-to-end client experience to drive clients’ retention and satisfaction.
• Facilitate the proper execution of trades for clients in an accurate and timely manner.
• Perform other dealing functions such as assessing risk and preparing trade reports.
• UAT cases
• Support multiple key projects such as onboarding of new products, platform development, and other deliverables.
• Assist in any other ad-hoc tasks as assigned.
• Shift work is required.

Competence Requirements

• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Knowledge of products and services offered by the company
• Relevant CMFAS papers (for license application)
• Experience in equities, options and futures products' entire trade cycle
• Knowledge of Structured Products and Fixed Income will be a plus

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The Customer Engineer helps automate the administration and monitoring of a network system; conducts tests for redundancy, resilience, and failover to ensure up-time standards are met. Operates company's complex high traffic, business critical site communications and/or network-based (cloud) product systems. Responsible for system performance; supports/troubleshoots network and VSAT issues and coordinates installation of such items as routers and switches with field personnel. Conducts tests of network redundancy, resilience, and failover of network elements to ensure up-time standards are fully achieved. May be required to provide on-call service coverage with other department employees. Manages and maintains optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery (CI/CD) tools, processes, and designs. Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.

The day-to-day

Troubleshoot and analyse escalations from the Customer Support Center (CSC)
Assist with and/or travel to data centers, teleports
Work with customers on troubleshooting issues and ensure prompt communications are reaching the customer.

What you'll need

Some travel may be required at times
Ability to reproduce and test issues in a lab environment when possible
Ability to work directly with customers to resolve issues
Ability to recognize and prioritize urgent issues
Ability to work in a global environment supporting and collaborating with team members

What will help you on the job

VSAT and RF technology, Idirect/SCPC/Newtec
Networking experience preferred
GEO/MEO/LEO knowledge
Intellian/Seatel/Kymeta antenna systems

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Job Responsibilities: Customer Service cum Administrative Executive

1. Customer ServiceServe as the primary point of contact for all client inquiries via phone, email, and messaging platforms.
   Provide prompt, accurate, and professional responses to customer queries regarding limousine charter services.
   Address and resolve customer complaints effectively while maintaining a high level of service.
   Maintain a customer-centric approach to ensure a positive experience at every interaction.
   
2. Scheduling and CoordinationManage and update the booking calendar to ensure optimal scheduling of limousine services.
   Coordinate with drivers to assign bookings and ensure timely service delivery.
   Monitor and adjust schedules in response to last-minute changes or customer requests.
   
3. Administrative DutiesMaintain detailed and accurate records of bookings, payments, and customer interactions.
   Prepare invoices and ensure timely follow-ups on pending payments.
   Assist in the preparation of reports and updates related to daily operations.
   Maintain and organize all administrative documents and files systematically.
   
4. Operational SupportLiaise with the operations team to ensure vehicles are well-maintained and prepared for service.
   Communicate with customers regarding delays or unforeseen issues with their bookings.
   
5. Marketing and Customer EngagementAssist in creating customer engagement strategies, including promotional offers and follow-up communications.
   Support social media and digital marketing efforts by addressing customer queries on online platforms.
   
6. Other ResponsibilitiesHandle ad hoc tasks as assigned by management to support the company’s operations.
   Identify areas for process improvement and contribute to enhancing service quality.
   

Requirements:

• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and basic office tools (e.g., Microsoft Office, Google Suite).
• Ability to multitask and work effectively under pressure.
• Strong organizational skills with attention to detail.
• Prior experience in customer service or administrative roles is a plus.
• Willingness to work in a fast-paced environment.

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Job Description

Key Responsibilities:

• Conduct thorough testing of the Applied Materials SmartFactory® MES solution to identify bugs, issues, and usability concerns.
• Develop and execute test plans, test cases or test scripts to ensure comprehensive test coverage.
• Collaborate with the development team to understand project requirements and functionality in order to create effective test scenarios.
• Report and track defects using appropriate bug tracking tools, and work closely with developers to resolve issues.
• Perform regression testing to ensure that previously identified defects have been fixed and that no new issues have been introduced.
• Participate in design and requirement reviews to provide input on testability and potential quality issues.
• Stay up-to-date with industry best practices, testing methodologies, and emerging technologies to continuously improve testing processes.
• Communicate test results and quality metrics to product owner in a clear and concise manner.
• Develops release note and detailed documentation.

Functional Knowledge:

• Have experience with GIT experience.
• Experience with Oracle DB or MSSQL Server is a must.
• Need some experience with Linux in clustered environment is a plus.
• Understanding of accessibility testing principles and guidelines.
• Experience in testing APIs and web services.

Business Expertise:

• Prior experience with MES/CIM Software is a plus.
• Prior working experience in semiconductor industry or semiconductor knowledge will be preferred.
• Understands key business drivers; uses this understanding to accomplish own work.

Leadership:

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving:

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact:

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills:

• Explains complex information to others in straightforward situations.

Travel:

• Regional travel is expected.

Experience:

• 3-5 years.
• More years of experience will be considered for senior position.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

Responsibilities

• Create memorable experience for guest during special occasions
• Ability to create and articulate the menu to the guest
• Host and engage the guest while serving food and beverage
• Ensure guest’s food and beverage are served promptly in accordance to their orders
• Process the food orders and operating a cash register, replenishment of stocks, polishing the cutleries and completing other assigned tasks
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service

Requirements

• Minimum GCE 'O' Level or equivalent
• Minimum 2-year experience in Supervisory level in Hotel
• Good interpersonal and communication skills with cheerful personality

Havend is a new startup specialising in insurance planning, with a rich heritage of providing professional financial advice, where clients' interest comes first. We are looking for self-driven and passionate individuals to join us as an Experience Specialist to constantly deliver exceptional experience to clients througout their journeys with us.

Responsibilities

• Provide an excellent client experience at initial contact and act as a liaison between them and the Insurance Specialists
• Ensure smooth transition from initial contact to formal insurance advisory services, which include assisting in fact-finding and scheduling
• Articulate insurance concepts in a clear manner, tailoring communication to the client's level of understanding and financial literacy
• Nurturing leads and addressing clients' inquiries in a timely and professional manner
• Work closely with Insurance Specialists and Operations to provide holistic support in insurance advisory process
• Support in insurance policy servicing
• Ensure timely follow up and service delivery
• Liaise with insurers pertaining to client's policy administration
• Support in other duties as assigned

Requirements

To be successful in this position, you will be someone who:

• Is passionate about client experience and solving clients' concerns
• Possesses a good understanding of insurance products and services is preferred
• Is driven, tenacious and possesses a strong sense of work ethics
• Has excellent interpersonal and communication skills to listen and talk to clients
• Has a diploma in any discipline
• Has prior working experience in a similar role would be an advantage

Responsibilities

• Welcome the guest at the entrance and assist to lead guest to their table
• Ability to create and articulate the menu to the guest
• Host and engage the guest while serving food and beverage
• Process the food orders and operating a cash register, replenishment of stocks, polishing the cutleries and completing other assigned tasks
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service

Requirements

• Minimum GCE ‘O’ Level or equivalent
• Minimum 1 year experience in Food & Beverage in Hotel
• Good interpersonal and communication skills with cheerful personality

Please Note: this is a contract position (Maternity Cover from February 2025)

Must be able to commit 4 months

DUTIES & RESPONSIBILITIES:

Centre Operations

• Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)
• Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.
• Champion centre specific customer engagement activities to promote client satisfaction and foster retention.
• Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.
• Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).
• Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.
• Partakes in any other duties as assigned

Commercial

• Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

• Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.
• Enhances and delivers desired hospitality quality – e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)
• Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).
• Enhances customer service quality – e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience
• Supports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

• Completion of a minimum of diploma/degree education qualification and/or relevant professional experience of 1-2 years. Candidates from real estate, co-working or hospitality industries are encouraged to apply.
• Sociable individual with excellent communication and prioritization skills
• Attentive to details with a strong sense of passion and determination to excel
• Able to work under pressure and tight schedule with minimal supervision
• Highly driven Hospitality / Customer-Centric Attitude and outcomes focused
• A strong sense of empathy - crucial in solving difficult customer situations and working in teams
• Excellent prioritization and organizational skills to help the team focus its energy and balancing time spent on delivering customer experiences against that of reacting to customer service issues; more proactive planning and execution, with reduced firefighting
• Outstanding written & verbal communication skills in English and the local language.
• Demonstrated confidence and courage in achieving the company’s Mission, Vision and Values by connecting the purpose of one’s work to it.

In this Role, you’ll get to:

• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.

• Efficiently manage a large number of client inquiries professionally.

• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.

• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

• Achieve personal and team targets, including Key Performance Indicators (KPIs).

• Handle office administrative tasks as needed.

What you’ll Need to Succeed:

• Bachelor’s Degree in relevant majors.

• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.

• Analytical thinking and high problem-solving skills.

• Ability to perform well in challenging situations and effectively manage stress.

• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.

• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.

Job Summary:

• MNC Semiconductor
• 8.00AM to 5.30PM (Mon – Fri)
• VB and Performance Bonus
• Up to $6,500

Job Responsibilities:

• Lead, develop, and execute HR strategies and initiatives in alignment with the headquarters' requirements and overall business objectives.
• Act as a liaison between management and employees by addressing concerns, grievances, and other HR-related matters.
• Oversee the recruitment and selection process to attract and retain top talent.
• Support business growth by fostering development, engagement, motivation, and effective management of human capital.
• Establish and maintain comprehensive HR strategies, systems, policies, and procedures within the organization.
• Foster a positive and productive work environment.
• Implement and manage a performance appraisal system to drive and enhance employee performance.
• Conduct reviews of performance, compensation, and benefits.
• Identify training needs and manage training programs in compliance with ISO standards.
• Provide management with HR-related insights and decision-making support.
• Ensure adherence to RBA (Responsible Business Alliance) standards and legal requirements.
• Handle additional HR responsibilities as required.

Job Requirement(s):

• Degree or Diploma in Human Resources or a related field.
• At least 5 years in the Semiconductor or Manufacturing industry with exposure to HR functions like Compensation & Benefits, Training, and compliance with Singapore employment laws.
• Skills: Proficient in HR systems, databases, and practices; hands-on approach with strong leadership and teamwork abilities.
• Competencies: Proven track record as an HR Manager or Executive, capable of developing and implementing HR policies, procedures, and strategies.
• Familiarity with Responsible Business Alliance (RBA) requirements is a must

Interested candidate may submit UPDATED RESUME to 6990 0434 (WhatsApp – Miya) and only shortlisted candidate will be notified.

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**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

This person will focus on the following:

• Focus on TSM A&P budget management (Non media including promoter management, external event, POSM material and roadshows related)
• Reporting management including sell out forecasting, tracking, consolidation and NOOS (Never Out of Stocks)
• SOH Trade stock reporting and order proposal management
• Work with the team on promoter management, trade display adherence decision making on TSM matters
• Support on end cap, display and concept corner across all retailers

To succeed in this role, you should have the following qualifications and experience:

• Min 7 years’ experience in Trade Marketing, Shopper Marketing and/or Sales (KAM), ideally from a premium consumer brand.
• Fluent in English and ready to learn local languages if not known
• Minimum Bachelor (or local equivalent) in Marketing or Sales
• Knowledge in digital marketing, online sales, promotion management, customer management
• Proven track record in project management, planning, crafting and implementing best-in-class omnichannel marketing campaigns
• Strong end-to-end understanding of Sales and Marketing, balanced experience with online and instore activations
• Knowledge of the Singapore retail landscape and the dynamics of Omnichannel
• Problem-solving and positive attitude with strong rigor and ability to multitask.
• Strong eye for detail while also being able to keep a comprehensive view. Works well with deadlines and is good at prioritization.
• Excellent collaborative skills and flexible attitude and capability to succeed in an international and moving environment.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

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Funeral Operations Manager (1 year contract yearly renewable)

• Working Day: 5-6-5-6 days including weekend and PH
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $4,500 - $5,500

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry
• Candidates with service line operations management experience are welcome to apply
• Requires to work on weekends and Public Holidays
• Advantageous if candidate possesses Class 3/3A driving license

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• 6 Days Alternate Saturday Off, 8.45am-6pm
• Project Locations at West, Singapore (Jurong / Bukit Batok / Clementi)
• Salary: $6,000 - $7,000 + AWS + Variable Bonus

Requirements:

• Degree / Diploma in Architecture / Civil / Structural / Electrical / Mechanical Engineering.
• 3 to 5 years of site management in mechanical and electrical trade.
• Must have working experience in Additions & Alterations (A&A) works in commercial building upgrading project.
• Fine to commit 6 Workdays Alternate full Saturday.

Job Scopes:

• Planning, coordinating and supervising construction projects and completing them in a timely and cost-effective manner.
• Collaborating with architects, engineers and other professionals to determine the specifications of the project.
• Preparing and submitting construction project budget estimates.
• Overseeing the selection and purchase of materials and equipment needed for construction.
• Ensuring compliance with building and safety regulations, and communicating with regulators and inspectors throughout projects.
• Navigating and resolving any problems that might arise onsite, whether they relate to construction delays, safety concerns or cost overruns.
• Evaluating and managing risk, and periodically reporting the progress of projects to stakeholders.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Joining Bonus up to $3,500

• On Job Training (paid)

• Monthly salary up to $3,309

Responsibilities:

• Bike patrolling duties at public roads according to schedule

• Enforcement against illegal parking and perform checks against unlicensed operators

• Attend to feedback on enforcement related matters

• Steps up duties at school (E.g. enforce against illegal parking outside school)

Requirements:

• Candidate must possess at least Secondary 2 education

• Candidate must possess class 2B license

• Singaporean Only

Working Shift Pattern:

• Every 3 Days of work, 1 off day and 4 Days of work, 1 off day. 12hours permanent shift (Can choose permanent day/night shift)

Salary & Benefits :

• Annual Increment

• New Hire Bonus

• Orientation Program & On-Job Training

• Progressive Wage Model

• Promotion Opportunities

• Medical & Dental Benefits

Interested applicants may WhatsApp: 9113 2437 Pauline Koh

We regret that only shortlisted candidates will be notified