What are we looking for?
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing APJ Customer Success and Ren..
What are we looking for?
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing APJ Customer Success and Renewals teams. This hybrid role requires expertise in both areas to drive team excellence and ensure customer satisfaction.
We’re looking for someone with a technical mindset, exceptional relationship-building abilities, and a talent for creating win-win outcomes for customers and the company alike. If you’re passionate about advancing cutting-edge technology while working in an innovative, supportive culture, we invite you to join us in shaping SentinelOne’s future in the APJ region.
What will you do?
Lead and develop a team of Customer Success Managers and Renewal Sales Representatives covering various markets and segments across APJ.
Manage accurate forecasts, set business expectations, and effectively communicate results to senior sales management.
Supervise and execute end-to-end sales activities, including deal assessments, quoting, commercial negotiations, and deal closures.
Provide coaching, guidance, and best practices to enhance sales effectiveness.
Measure and report against KPIs, and create ad-hoc reports as needed.
Proactively manage your team's funnel and assignments to ensure timely renewals.
Conduct quarterly business planning, with a focus on delivering targets.
Assist in recruiting, hiring, and training to maintain a high-performing Renewal Sales team.
Gain and maintain expertise in SentinelOne products and offerings.
Inspire and motivate individuals through leadership, coaching, creative incentives, and recognition of achievements.
What experience and knowledge should you bring?
5-7 years of leadership experience, which includes managing an APJ Customer Success and Renewals Team.
Experience in customer success driving satisfaction, adoption, and retention.
Proven success in renewal sales management within an enterprise software vendor, preferably within cybersecurity.
Skilled at building customer relationships and working with indirect go-to-market models involving channel partners and distributors.
Proficient in Customer Success tools (e.g., Totango, Salesforce) and experienced in creating one-to-many and digital-touch strategies.
Strong communicator with cross-cultural experience and a proven ability to manage customer expectations effectively.
Experienced in leading and mentoring teams, fostering collaboration, and driving results in B2B and SaaS settings.
Technical aptitude for understanding customer challenges and providing best-practice solutions.
Thrives in fast-paced, multitasking environments, with strong organizational and analytical skills.
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders an..
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
Manage and negotiate delivery schedules to ensure they align with customer expectations.
Oversee inventory management, including tracking stock levels and movement.
Update and maintain pricing.
Organize and maintain a comprehensive documentation filing system.
Address inquiries from customers and business partners effectively.
Maintain positive relationships with customers.
Perform additional tasks as needed.
Requirements:
Minimum of 1 year of relevant experience
Proficient in MS Office
Good time management skills, ability to meet deadlines, and strong attention to detail
Good team player with the ability to work independently
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Customer Service is to manage the customer services activities within warehouse to meet customer needs.
• Communicate with team members and our ..
Customer Service is to manage the customer services activities within warehouse to meet customer needs.
• Communicate with team members and our customers via both email and phone calls
• Customer’s order and data processing on WMS (warehouse management system)
• Verify operational documents with billing summaries to be sent to customers
• Ensure that Customer Service operational documents properly
• Liaise with operation team members to arrange any inbound / outbound activities within a set time line
• Report irregularity encounter in the course of work to direct superior
Requirements
• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations
• Basic knowledge / experiences on warehouse management system and documentation of order processing.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors
• Experience with Documentation such as checklists, temperature / RH reports
• Able to compile KPI reports periodically
• Able to verify the billing reports to our customers as well as service agreements
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in ..
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales, providing customer service, and managing customer orders. The sales support specialist is also responsible for coordinating sales deliveries as well as recording sales data.
Candidate should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.
Job Description:
· Answering customer inquiries and following up with customers about their order status.
· Compiling a daily list of sales and providing sales data and guides to the sales department.
· Managing sales tracking tools, and compiling reports.
· Monitor sales trends and liaising with supervisor to develop sales strategies.
· Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
· Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
· Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
· Handling administrative duties for the company and its executives and management teams.
· Reporting any unusual activity to your supervisors.
Requirements:
· A high school diploma or equivalent.
· A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
· Experience in administration and high-volume office work may be advantageous.
· Excellent team working, motivational, interpersonal, communication, and customer service skills.
· The ability to multitask and quickly switch your focus.
· Computer literacy, IT skills, and typing skills.
Benefits
Career & Growth Development
Friendly environment
Annual Leave and Medical Benefits
Work Schedule:
5.5 day per week.
Monday to Friday: 9am to 6pm,
Saturday: 9am to 1pm
***Able to start work immediately or with short notice***
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join the..
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.
Permanent, Full-time opportunity
Location: West region, Toh Guan area
Working hours: Monday - Friday, 8.30am to 5.30pm
Salary Package: up to $3,500/month + VB
The Job:
Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
Collect and maintain export control and regulatory documents.
Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
Stay updated on products, services, and system processes, attending workshops as needed.
The Talent:
Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
Strong communication skills to liaise effectively with both internal and external stakeholders
Ability to learn and pick up new skills quickly
Next Steps:
Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Phil..
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com
Job Scope:
Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
Respond swiftly to customer inquiries, ensuring prompt resolution.
Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
Foster a positive, empathetic, and professional attitude towards customers at all times.
Collaborate and communicate effectively with internal departments to ensure seamless service.
Requirements
A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
Ability to maintain composure and professionalism when dealing with stressed or upset customers.
Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
Previous experience in Customer Support or Call Centre roles is highly preferred.
Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
A distinctive personality and a great sense of humor will be highly valued.
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical inform..
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
Job Description
- Communicate and process customers' orders into system.
- Generate Packing List and Invoices.
- Coordinate with Logistics team and de..
Job Description
- Communicate and process customers' orders into system.
- Generate Packing List and Invoices.
- Coordinate with Logistics team and delivery schedules with customers.
- Liaison with customers on stock availability and delivery via email and phone.
- Perform invoice accountability after delivery is completed, communicate with customers on lapse of invoices.
- Perform stock depletion in systems to tally inventory stock balance.
- Perform analysis of sales to assess business marketing approach.
- Record information of delivery receipts by customers into system.
- In charge of buying all expendable stock used by the Admin and Ops Team.
Job Requirements
- Good communication skills.
- Knowledge of using basic microsoft softwares and analysis functions
- Team player with good positive work attitude and able to take instructions well.
Job Overview:
The Customer Sales Executive is responsible for providing exceptional service and support to assigned key accounts. The role involves ma..
Job Overview:
The Customer Sales Executive is responsible for providing exceptional service and support to assigned key accounts. The role involves managing client inquiries, troubleshooting issues, and ensuring that clients receive the highest level of satisfaction with the company’s products and services. The Customer Sales Executive serves as the primary liaison between the client and internal departments, helping to maintain strong, long-term relationships.
Key Responsibilities:
· Client Support and Relationship Management:
Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
Provide prompt and accurate responses to client queries regarding products, services, and order status.
Build and maintain strong, positive relationships with key clients to ensure their satisfaction.
· Order Management and Coordination:
Manage and process client orders, ensuring accuracy and timely delivery.
Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
Monitor the progress of orders, resolving any issues that may arise.
· Issue Resolution:
Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
Proactively identify potential issues and take action to mitigate them before they impact the customer experience.
· Client Feedback and Reporting:
Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).
· Collaboration and Cross-Department Communication:
Work closely with the sales and account management teams to ensure alignment on client strategies.
Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.
Requirements:
· Education:
Diploma or Bachelor’s degree in Business, Communications, or a related field is preferred.
· Experience:
Proven experience in customer service, account management, or a related field (2+ years).
Experience working with key accounts or in a B2B environment is an advantage.
· Skills:
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Attention to detail and organizational skills.
Proficiency in customer service software (e.g., CRM systems) and MS Office.
· Key Competencies:
Client-focused with a proactive attitude.
Ability to work independently and as part of a team.
Strong multitasking skills and the ability to thrive in a fast-paced environment.
Key Responsibilities
Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers ..
Key Responsibilities
Customer Interaction and Service Delivery: Engage with customers face-to-face to process transactions such as money transfers and other services.
Accurately verify and input customer information into the company’s systems, ensuring data accuracy and confidentiality.
Provide courteous and professional assistance to customers, addressing inquiries regarding services, processes, and company policies.
Problem Resolution and Escalation: Identify customer issues, complaints, or challenges during service interactions and propose effective solutions.
Escalate unresolved matters to the management team when necessary, ensuring timely resolution.
Cash Handling and Reconciliation: Balance the cash register accurately at the end of each shift.
Prepare daily transaction reports and organize cash for bank deposits.
Administrative Duties: Maintain comprehensive and accurate transaction records.
Stay updated on company products, services, policies, and procedures.
Perform other tasks as assigned by colleagues or supervisors.
Operational Flexibility: Adapt to flexible work schedules, including weekends and public holidays, as required.
Skills and Qualifications
Language Proficiency: Proficient in Burmese language to coordinate and communicate with customers and directors. Ability to speak English, Mandarin.
Customer Service Excellence: Proven ability to interact professionally and effectively with customers.
Attention to Detail: Strong ability to verify and input accurate data.
Problem-Solving: Capacity to identify and address issues with a proactive and solution-oriented approach.
Basic Computer Proficiency: Familiarity with MS Office tools, particularly Word and Excel.
Cash Handling Experience: Prior experience in handling cash transactions and reconciling accounts is highly preferred.
Preferred Attributes
Strong interpersonal and communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Willingness to learn and adapt to new processes and systems.
A customer-focused mindset with a positive attitude.
About the Client:
Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational..
About the Client:
Join one of the world’s leading financial services companies, renowned for its commitment to customer satisfaction and operational excellence.
Responsibilities:
To support policyholders and financial representatives by efficiently resolving insurance-related inquiries and issues.
Handle inquiries from policyholders and financial representatives efficiently and professionally.
Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
Assess and manage feedback, appeals, and minor complaints effectively.
Provide outstanding customer service, ensuring a positive experience at all touchpoints.
Maintain awareness of industry trends and regulatory compliance to mitigate risks.
The ideal candidate will possess at least 1+ years of customer service experience, preferably within the insurance or banking industries.
Skills/Requirement:
Diploma holder; professional insurance certifications are a plus.
1+years of customer service experience in insurance or banking preferred.
Comfortable working in a frontline environment with a customer-centric approach.
Strong communication and interpersonal skills with a positive attitude.
Proficient in Microsoft Office with a willingness to embrace change.
If you are passionate about delivering outstanding customer service and are looking to advance your career in the insurance sector, we encourage you to apply today!
To Apply: Apply online now or contact me to discuss this new opportunity at [email protected] or https://sg.go.persolkelly.com/job/apply/10900
We regret to inform you that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)
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This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfacti..
This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:
Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.
Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.
Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.
Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience
Requirement :
-1-2 year experience in customer support role
- Possess good HR payroll , leave system , CPF & OT claims concept
- Good communication skills and able to handle difficult customers
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and p..
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.
Job Requirements:
Required to work 5 days work week including weekends and public holidays. Rotating shift.
Required to work in shift and shift allowance will be provided accordingly.
Adequate telephone skills and proper etiquette.
Able to work in a fast-paced environment due to high volume of inquiries.
Have experience in working contact center industry will be an added advantage.
No working experience is welcome to apply as on-the-job training will be provided.
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintain..
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Industry: Logistics