We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

ALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and processing of supplier and/or customer data regarding spare parts, provisioning products, or related services. The ideal candidate will ensure timely and efficient material delivery, manage customer orders, and resolve issues to maintain customer satisfaction.

This is a 1 year contract role (January 2025 - December 2025).

Job Responsibilities:

• Review customer purchase orders to assess and understand requirements.
• Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
• Coordinate with warehouse staff, Sales, and Quality teams to resolve orders in a timely manner.
• Prioritize orders based on required ship dates and perform analysis to address issues efficiently.
• Research in ERP systems to resolve order issues and manage open orders pending resolution.
• Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
• Monitor and expedite complex and urgent orders.
• Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
• Analyze root causes, recommend, and implement corrective actions to address issues.
• Support cash collection efforts by coordinating with Account Receivables.
• Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.
• Perform other assigned duties as required.

Job Requirements:

• 2-4 years of related work experience, including Program Management and/or Customer Support.
• Experience in a warehouse environment and proficiency in ERP systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Effective multitasking and ability to manage competing priorities.
• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R21102028

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities:

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Customer Service Officer (Air-con Department)

• Customer service duties
• Answer phone, email, online enquiries
• Arranging technician for servicing, installation
• Follow up on enquiries
• Cross selling company products and services
• Date entry, order processing, invoicing
• Salary $2500 - $3500
• Mon - Sat: 9am to 6pm
• Good spoken English, willing to work on weekends
• Min 2-3 years of administrative, customer serivce experience
• Good personality, good attitude, fast learner

Interested candidates, please email full CV with most recent photo to

[email protected]

Jobs Alley Pte Ltd (21C0599)

Vel Heng Jee Ting (R1108267)

Job Description:

1. Provide quality customer service support to customers over email and phone.

2. Perform sales order management for customer

3. Download PO from customer portal, Create Sale Order in Epicor system

4. Prepare POD for Customer shipments, Extract and tabulate data for monthly reporting

5. Ensure proper documentation records and filling

Requirement:

1. At least 2-3 years relevant experience on order processing

2. Able to take initiative and hardworking

3. Possess excel skills and knowledge such as, V-lookup, Pivot Table, and simple formular

We are looking for someone to manage merchant onboardings, and all merchant requests from end to end. You will solve issues quickly, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up up.

Role information

- Team: Customer Ops

- Role: Junior Customer Ops Executive

- Location: Singapore

- Working hours: This role is a full-time role, regular office hours apply.

Responsibilities

- Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Supervise incoming messages from merchants and make sure they’re resolved with high standards.

- Provide accurate, valid and complete information using the right methods/tools.

- Supervise customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Identify and assess customers’ needs to achieve satisfaction.

- Meet personal/customer ops team performance targets.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- When needed, supervise logistics for ongoing delivery orders, if any.

- Take the extra mile to delight customers.

- Any other ad hoc tasks as assigned from time to time.

Requirements

- Proven experience dealing with customers or outstanding ability to learn.

- Experience managing customer-facing projects. Have an air-tight task management system.

- Proven experience managing projects or outstanding ability to learn.

- Ability to start and get things done.

- A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.

- Focus on delighting customers. Does the CEO pay the bill? No! The customers pay the bill.

- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness.

- Be extremely reliable. Always do what you say you will do. Don’t give bullshit excuses. Don’t make the same mistake twice.

- Possess a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

- Communication. Speaks and writes clearly and articulately.

- Lives in Singapore and has a valid working pass.

Service levels of the team

- Achieve NPS (Net Promoter Score) of 80.

- Achieve <5 mins wait time for messages across the team.

- Be able to onboard 5 merchants per week.

- Achieve average resolution time of <1 hour.

- Write everything that needs to be done or remembered down.

- Process 100% of tasks/messages every day (Whatsapp, Linear, Slack, Gmail, Front, Aircall, etc).

What’s in it for you

- Work with a fast growing, at the same time, lean and mean team, to make real world impact.

- Have a lot of ownership and drive your own results and progression.

- Smart people who sweat the details and push for the highest standards.

- Training and in-house opportunities to help you grow.

- Other benefits include a competitive compensation package, birthday leave and sick leave.

How to apply?

- Email [email protected], cc [email protected].

- Read this important memo first: atlaskitchen.notion.site/Atlas-is-hiring-10X-people-be57413d013f441fa02a6afc856ea04b.

- Start email with “Hey Customer Ops team”.

- Make a sentence with the words “alpaca” and “diamond”.

- Attach your resume or LinkedIn profile.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the platform:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

To speak to a Recruitment Officer (Yannah), please contact 9022 1924

Key Info:

• Perm day and night shifts available
• High Basic
• Paid Training
• Completion Bonus

Responsibilities:

- Access control and screening duties

- Clocking & Patrolling

Requirements:

- Able to work independently and as a team

- Able to commit 12 hours

Benefits:

- Completion Bonus up to $6,000

- Paid Training

- Site Allowance Incentive

- Career Progression

- Medical and Insurance Coverage

- Annual Leave Entitlement

To Apply:

Please click “Apply Now”, we regret to inform only shortlisted candidates will be notified.

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Participate in the automation of the deployment solution.
• Participate in environment preparation for testing phases.
• Lead the team of developers.
• Facilitate coordination between program developers and infrastructure engineers.
• Ensure continuous improvement and maintenance of the CI-CD pipeline.
• Provide investigation help while fostering knowledge and sharing best practices with team members.
• Document processes and ensure their properly followed.
• Ensure high standard delivery to production.
• Research, design, and develop software.
• Analyse user needs and develop software solutions.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with other engineers to integrate hardware and/or software systems.
• Develop specifications and performance requirements.

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 8 years of software development experience
• At least 5 years’ experience working with C#, and particularly modern, cross-platform .NET
• A strong understanding of advanced C# language features, such as async/await, dependency injection, etc.
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Good knowledge of development tools: Jenkins, GIT, SVN, Azure DevOps or equivalent
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Experience with the .Net CLI, writing and maintaining integration and unit tests
• Strong familiarity with both Windows and Linux, including shell scripting
• Good knowledge of Transact SQL and Entity Framework Core
• Knowledge of a modern web frontend stack
• Experience with Agile methodology organization
• Self-motivated, pro-active and driven
• Good communication skills, both oral and written
• Understanding of and interest in finance & financial markets, particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data.

Role Overview:

The HR Executive will play a key role in managing day-to-day HR operations, ensuring smooth execution of HR processes, and supporting various HR initiatives.

Key Responsibilities:

HR Operations & Execution:

• Recruitment & Onboarding: Assist in the recruitment process, including job postings, scheduling and conducting interviews, and managing new employee onboarding procedures.
• Employee Administration: Handle employee confirmation of appointment, promotions, and exit formalities including offboarding procedures.
• Payroll & Leave Management: Manage the employee database, ensure accurate payroll processing, and handle leave administration in compliance with company policies.
• HR Reporting: Support in the preparation of periodic HR reports, including manpower reports, levy reports, and any other data as required.
• Performance Appraisal Coordination: Coordinate and track the annual performance appraisal process to ensure timely completion and feedback.
• Work Pass Management: Administer and monitor work pass applications, renewals, cancellations, and ensure compliance with immigration regulations, including managing the security bond and foreign worker quotas.
• Claims & Benefits Administration: Manage medical insurance, work injury claims, staff claims, reimbursements, and timesheet tracking.
• Disciplinary Matters: Provide support in managing employee disciplinary issues and assist in investigations as needed.
• Staff Welfare & Engagement: Coordinate HR events, staff welfare activities, and initiatives that promote employee engagement and well-being.

Administrative Support:

• Meeting Coordination: Organize and coordinate HR meetings, ensuring proper documentation and follow-up actions are taken.
• Office Administration: Manage office supplies, equipment, and ensure the HR office is organized, efficient, and ready to support employees.
• Health & Safety Compliance: Ensure adherence to health and safety regulations, promoting a safe and compliant working environment.
• Reports & Presentations: Assist in preparing HR-related reports and presentations for management as required.
• Additional Duties: Support the HR team with other duties and special projects as assigned by management.

Qualifications & Skills:

• Experience: Minimum of 2-3 years of HR operations experience, preferably within the retail industry.
• Skills:Strong organizational skills and attention to detail.
  Excellent communication and interpersonal skills.
  Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  Problem-solving mindset with a customer-centric approach.
  Discretion and the ability to handle confidential information with integrity.
  

Looking out for Events & Marketing representative!

ABOUT US:

We are part of a regional outsource events & marketing company, located in Singapore, Malaysia, Taiwan and Hong Kong. We are trusted partners of leading industry companies to provide marketing solutions that empowers their brand awareness. Through our campaigns execution, our marketing strategies have created significant results and prominently increase their market share.

OUR TEAM:

Our success is driven by a team of experienced professionals who are passionate in creating marketing strategies and redefining excellent customer experience. As we strive to make a positive impact to our clients and their outreach, each member of our team is committed to ensuring that Innovation remains a leader in our profession.

We are looking out for potential candidate who is looking to join us in

our expansion plans:

Candidates should possess traits like:

- Outgoing personality, can engage in conversations with people

- Willingness to learn, self development opportunities

- A Team Player

- Competitive for career advancement

- Wants to work with friends and fun people!

- ⁠Business travelling opportunities

• Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm
• Office at Coleman St (City Hall)
• Salary: $3500 to $4000

Requirements

• Diploma or above in Information Technology, Computer Sciences, or related disciplines
• Relevant Experience

Job Responsibilities:

• Analyse user requirements to design and develop an in-house Accounting & Payroll System using the Software Development Life Cycle (SDLC).
• Manage, backup and periodically purge the system source code and databases.
• Install and test any software solution before handover to the end users.
• Provide Training and User Guide to the end users.
• Manage and administer the full suite of Microsoft Office 365, i.e.. Exchange, OneDrive, SharePoint etc.
• Provide end-user training and support for the full Microsoft Office 365 suite.
• Design and manage the company’s website built on WordPress.
• Design and manage the company’s intranet built on SharePoint site.
• Liaise with vendors for software licensing matter.
• Manage and assign software licenses to qualified users upon request.
• Prepare and document IT internal control reports for the Japan Headquarter.
• Document asset (laptop) handovers during issuance or return.
• Propose, research and procure new devices based on user requests.
• Assist and recommend telecommunication products to end users upon request.
• Manage and maintain external storage systems, such as NAS.
• Respond to IT-related surveys from internal and external sources.
• Provide ongoing support to resolve technical issues hardware and software and render ad-hoc support.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Overview:

Oversee all entertainment-related activities within Universal Studios Singapore and Adventure Cove Waterpark, ensuring that all experiences align with the vision and brand. This role involves strategic planning, operational management, and team leadership to create memorable experiences for guests, while managing budgets and maintaining high standards of safety and quality.

Responsibilities:

· Develop and implement the entertainment strategy in line with the overall goals of the business.

· Oversee the daily operations of all entertainment offerings, including shows, parades, character experiences, and seasonal events.

· Work closely with various business units and departments to create integrated entertainment experiences.

· Lead the development and execution of entertainment projects from concept to completion, ensuring alignment with business goals and timelines.

· Ensure that all entertainment operations are executed efficiently, safely, and within budget.

· Lead and mentor a diverse team of entertainment professionals, including performers, stage managers, creative costuming personnel, and support staff.

· Foster a collaborative and innovative environment that encourages creativity and high performance.

· Develop and manage the entertainment budget, ensuring optimal allocation of resources.

· Ensure all entertainment activities comply with industry regulations and safety standards.

Requirements:

· Diploma or Degree in a related discipline such as Entertainment Management, Theatre, Theme Parks, Television or Events.

· At least 8 years of relevant experience in Theatre, Events or Themed Entertainment Producing and Management.

· Experience in managing large teams and handling multiple large budgets.

· Strong leadership and team management skills with a proven track record of successful project management.

· Excellent communication and interpersonal skills, with the ability to engage and inspire diverse teams.

· Creative mindset with a passion for guest experience and entertainment.

· Financial acumen and experience in budget management.

· Knowledge of industry trends and best practices in theme park entertainment.

· In tune with industry trends and technologies, and able to envision and implement new solutions to enhance entertainment offerings.

· Strong network of entertainment partners and event organisers.

· Strong entertainment project management skills, and some knowledge of technical production, development and design.

· Ability to manage commercial and creative entertainment aspects with prevailing resources.

· Strong people skills and the ability to work well with stakeholders at all levels.

· Good spoken and written communications skills.

· Resilient, adaptable and able to work through issues and provide solutions in a challenging and fast paced environment.

Looking for your first official full-time job or doing a career switch? Look no further