Sales Coordinator / Customer Service Executive / Customer Care Specialist
Full-time
Full-time
Senior Executive
Singapore, Singapore
Sales / Marketing
1 week ago
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Buki..
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT
Order processing , order fulfilment
Follow up with customer
understands the import/export of goods, documentation, AWB or BL
customer fronting exposure
end-to-end order fulfilment
Full training provided
Good Pay + Good allowance + Good Bonus
Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)
Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )
Havend is a new startup specialising in insurance planning, with a rich heritage of providing professional financial advice, where clients' interest c..
Havend is a new startup specialising in insurance planning, with a rich heritage of providing professional financial advice, where clients' interest comes first. We are looking for self-driven and passionate individuals to join us as an Experience Specialist to constantly deliver exceptional experience to clients througout their journeys with us.
Responsibilities
Provide an excellent client experience at initial contact and act as a liaison between them and the Insurance Specialists
Ensure smooth transition from initial contact to formal insurance advisory services, which include assisting in fact-finding and scheduling
Articulate insurance concepts in a clear manner, tailoring communication to the client's level of understanding and financial literacy
Nurturing leads and addressing clients' inquiries in a timely and professional manner
Work closely with Insurance Specialists and Operations to provide holistic support in insurance advisory process
Support in insurance policy servicing
Ensure timely follow up and service delivery
Liaise with insurers pertaining to client's policy administration
Support in other duties as assigned
Requirements
To be successful in this position, you will be someone who:
Is passionate about client experience and solving clients' concerns
Possesses a good understanding of insurance products and services is preferred
Is driven, tenacious and possesses a strong sense of work ethics
Has excellent interpersonal and communication skills to listen and talk to clients
Has a diploma in any discipline
Has prior working experience in a similar role would be an advantage
Meet and exceed the site’s budgeted trading targets.
Ensure customers follow contract payment terms.
Manage consigned stock as per contractua..
Meet and exceed the site’s budgeted trading targets.
Ensure customers follow contract payment terms.
Manage consigned stock as per contractual agreements.
Promote health and safety for staff and visitors, following company and customer policies, and report any non-compliance.
Ensure compliance with company policies, systems, and procedures.
Deliver customer commitments, including cost savings, inventory reduction, and logistics improvements.
Provide accurate reports, KPIs, and feedback to assist in planning, budgeting, and performance management.
Use preferred suppliers and establish supplier relationships to minimize costs and meet service levels.
Clearly define roles for team members, motivate them, and support their growth.
Prepare monthly engineering reports and support site audits.
Collaborate with customer engineers for maintenance planning and scheduling.
Manage and update data in the customer’s CMMS system.
Handle and execute change requests effectively.
Requirements:
Diploma in Engineering or Supply Chain Management (relevant experience may also be considered).
At least 2 years of experience in business development or management in a fast-paced industrial environment.
Knowledge of the industrial consumables/MRO market and product applications.
Proficient in Windows programs and integrated systems for order processing and stock management.
Experience with enterprise systems like SAP.
We regret only shorlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Responsibilities
Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
Re..
Responsibilities
Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
Prepare and submit quotations to customers promptly
Prepare and submit documents required by customers in their respective management systems
Proactively update customers on their order status and shipment schedules
Maintain accurate and updated records of spare parts price lists for customers
Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
Prepare and submit documentation to assist customers with custom queries
Work closely with internal teams to manage customers’ issues & solution implementation.
Requirements
Degree or Diploma holder with at least 3 years of relevant working experience
Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
Strong command of spoken and written English
Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
Possess a customer-centric mindset
Meticulous & hardworking with strong organizational and analytical skills
Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
High level of integrity and can be trusted in handling confidential information
Able to work well in a team as well as being independent and pro-active
Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
Able to work after office hours when required
Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
Experience in managing multiple projects/engagements with short deadlines is an advantage
Working hours: 8.30am - 5.30pm (Mon to Fri)
Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.
We regret that only shortlisted candidates will be notified.
In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.
We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers. If you have the ability to always smile and strive to make our clients happy, then we want you.
Duties & Responsibilities
Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)
Search for information within our CRM to deliver accurate answers to questions from potential buyers whilst entering any new data into the listings to enrich the information
Qualify potential buyers expressing interest in Propseller listings
Coordinate and (re)schedule property viewings for buyers against the schedule of the assigned Real Estate Consultants / internal teams to meet team targets and maximise sales opportunities for each call/enquiry
Track and update your team tasks and activities through our in-house tech platform
Produce regular reports and conduct improvement-sharing sessions
Support ad-hoc tasks and projects from time to time.
Ideal Candidate
You have at least 6 months of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.
Requirements
Diploma or equivalent;
Experience in customer service/sales support/call center would be beneficial
Must be fluent in written and spoken English as the role requires the candidate to answer enquiries via online chatroom or phone
Proficient in Google Suite / MS Office and with computers in general
Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts
Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic
Attention to detail: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast
Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks
Agility: You can think on your feet and a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.
Achievement-oriented: You are a highly-driven individual and enjoy the thrill of outperforming expectations.
You Get
Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT
Swimming pool and gym access: access to our office swimming pool and gym
Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more
Quarterly town halls: Quarterly town halls including company-wide physical gatherings
Team lunch budget: Quarter budget for team bonding lunches or dinners
Bi-annual performance and salary reviews: giving all the opportunity to progress fast
Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day
Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.
Recruiting Process
Ideal length: 1 week
If your application is selected:
Part 1 - Online (2 hours)
30 min – Introductory Call with Talent Acquisition Associate
20 min - Online Test
1 hr – Meeting with our Head of Success & Service and People & Culture Director
Reference checks
Part 2 - In person (1 full day, weekday/weekend)
Day-in-the-life with training and job simulation (stipend provided)
Meet with CPO
Compensation
On-target earnings of $2,800 to $3,100 / month (90% base, 10% variable)
Job Description:
We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you wi..
Job Description:
We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are addressed and their issues are resolved in a timely and professional manner.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about shipment status.
Maintain a positive and professional attitude in all interactions with customers.
Collaborate with other team members to improve customer service processes.
Perform any other duties as assigned by the Supervisor or Manager.
Requirements:
Fresh graduates or candidates with no experience are welcome.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced and dynamic environment.
Positive attitude, adaptable, and willing to learn.
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
Responsibilities:
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, a..
Responsibilities:
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Requirements:
Min. 1 year of experience n Contact Center.
Willing to work on rotational shift and PH.
Project needs mandarin/non mandarin speaking both candidates for this role
GENERAL DESCRIPTION: Ensure customer satisfaction by providing a high level of communication, both internal and external, along with the proper execu..
GENERAL DESCRIPTION: Ensure customer satisfaction by providing a high level of communication, both internal and external, along with the proper execution of customer orders from initial inquiry through delivery of product on domestic and international sales. The Sales desk must contribute to the planning, direction, and coordination of the sales and customer service efforts of the Company for generating revenue and profits respectively.
DUTIES:
Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals to customer with a high focus on securing the order.
Follow up on tender/ quote to determine if they will become orders or lost sales. Provide feedback to management and outside sales for further follow-up.
Perform accurate and thorough order entry and assure proper contract review has by performed for each order.
Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided for and assist in scheduling of orders by prioritizing customer delivery requirements as needed.
Communicate with customers timely to maintain customer satisfaction throughout job.
Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle.
Analyze and provide explanations to management when order does meet acceptable levels of profitability.
Communicate as needed with inside and outside sales group to promote sales of company’s products and services.
Support receivables department as required to ensure payment terms are adhered per contract.
Maintains timely and accurate input of quote activity, sales bookings, and department records respectively.
Perform job functions in accordance with Vallourec Tube-Alloy’s Standard Operating Procedures.
Evaluate standard operating procedures and order entry systems for accuracy and suitability.
Dedicate the time required to achieve customer satisfaction and the responsibilities of an Inside Sales Associate, beyond normal work hours, if necessary.
Maintain required department documents such as specifications, price list, discount list, customer account list, and any other controlled documents issued to sales.
Must be flexible to travel to other locations to assist in workload or attend external training as required.
Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit.
Perform other duties as assigned.
AUTHORITIES:
Direct liaison to Customer from initial enquiry to delivery.
Formulating pricing and lead time for commercial offers to customers
First level of review on Customer PO before releasing for scheduling.
Internal coordination with departments – carries the voice of the customer from order receive to delivery.
ACCOUNTABILITIES:
Achieving annual sales targets for revenue and profitability
Managing and maximizing Customer Satisfaction throughout sales cycle
Translating customer pains and market trends to Sales Team to improve and adapt Organization’s offerings
REPORTS TO: Department Supervisor as applicable per facility.
QUALIFICATION/EXPERIENCE:
Possesses at least a Degree or Diploma
Minimally 2 years’ experience as inside sales/customer Service function.
Strong interpersonal and communication skills is desirable
Well versed in Microsoft Office suite applications
Fresh graduates with strong analytical and problem solving skills are also welcomed to apply
SPECIAL SKILLS:
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers, vendors, licensors, or employees of organization.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software; Order processing systems and Manufacturing software or equivalent combination. Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint.
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great inter..
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.
You are expected to be independent and WORK FROM HOME most of the time.
Your personal time organisation is of utmost importance.
You job scope includes:
- maintaining good records of existing and incoming clients
- making outbound calls to update existing clients and attract potential new prospects.
- maintain a good image and portray professional stance when required.
A pleasant personality is a huge plus.
Candidates without experience are expected to learn fast and adapt quickly.
Outbound Customer Service Executive
1 year contract, potential to renew
Come and join us!
Do you wish to work in a world-class organization trying you..
Outbound Customer Service Executive
1 year contract, potential to renew
Come and join us!
Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?
“FIND YOUR PLACE” by joining a world-class MNC Healthcare company
Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.
Company Description:
Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
Job Purpose:
Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates.
1. Outbound Management
To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.
Communication for not available items during outbound delivery creation.
Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.
Data validation and recording of all the Outbound raised by 3PL.
Preparation and circulation of Outbound related dashboard as per agreed timelines.
Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.
Communication related to Backorder management and Outbound processing to relevant stakeholders.
Prioritization and scheduling of Outbound deliveries for optimized order to border lead time
for affiliates
Stop-shipment coordination for Traceability and various analysis
2. Customer complaint resolution:
Handling of Customer complaints: communication with affiliates and 3PL, complaints
closure with help of 3PL.
Record of Credit/debit notes, if any, for affiliate returns
3. Back up for Outbound Analyst
Authorities:
PO (purchase order) processing process in Ariba
Qualification:
Preferably Diploma in related field.
Minimum 1 year experience in Customer service/ Data management.
Supply chain related educational qualifications and work experience will be preferred.
Technical Skills:
Excellent analytical ability
Customer (internal and external) driven approach.
Good skills in Microsoft Excel and Microsoft PowerPoint.
Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred
Our client who is based in Singapore that offers a wide range of services including manpower outsourcing and logistics support for operations in both ..
Our client who is based in Singapore that offers a wide range of services including manpower outsourcing and logistics support for operations in both air and seaports.
We are looking for suitable Customer Service Agent working on rotational shifts to support their needs at Changi Airport.
In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met efficiently.
Would this be the next career for you?
1. Handling Check In duties
- Check and ensure that flight tickets and travel documents are valid for flight
- Weigh and tag passengers’ luggage.
- Processing and issuing of boarding pass.
- Assisting passengers at self-Check In kiosks and auto bag drop kiosks.
2. Departure/Arrival gate duties
- Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight
- Crowd control
- Assisting passengers with special needs
- Direct disembarking passengers to respective areas such as immigration and baggage collection belts
- Meet & Greet
- Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.
3. Other miscellaneous duties when assigned
If you are someone with the following, lets chat!
- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
- Positive attitude with excellent customer service skills
- Good communication skills and command of English
- Possess basic computer skills
- Min. N Level
Additional information
- 2 years contract
Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Requirement:
GCE ’O’ Level Equivalent and above
相等于剑桥GCE ‘O’水准文凭或以上
Chinese and English as Main Working Language..
Requirement:
GCE ’O’ Level Equivalent and above
相等于剑桥GCE ‘O’水准文凭或以上
Chinese and English as Main Working Languages
以中英文为主要工作语文
Duties and Responsibilities:
Obey the Assignments and Orders delegated by Supervisor
听取主管委派的任务
Build good customer service rapport with customers
建立良好的客户服务
Be patient with customers during phone calls
在电话交谈中对客户有耐心
Able to fulfil basic phone call procedures
达成基本电话会话技巧
Able to analyze existing inventory data
能分析产品库存数据
Be familiar with every aspect of work in your department, so that in the event a colleague is absent, the subject worker is able to temporarily take on duties of the absentee and resume work flow.
熟悉本部门各工作岗位，在有必要时接替缺席同事以协助部门例常运作
Complete Other Tasks Assigned to You by Supervisor
完成主管委派的其他任务
Job Description:
Issue Invoice, Schedule Delivery, and Inform Logistics
发货单、安排发货、及通知货运部
Issue Order Summary after confirmation with customers and inform respective drivers
与客户确认后发出总单，然后通知有关司机取单送货
Issue Cash Invoice to specific list of customers
为特定客户发出付现货单
Follow-up with customer-accounts for payment status and schedule
向客户查询欠款付清日期
Manage Logistics Team Group Chat and handle phone recorded messages
向物流队的简讯群组收发讯息及接听电话录音
Handle entire week’s Bill Settlements
处理一周的销售单据
Handle Suppliers’ Invoices
处理供应商单据
Pack and arrange stationery, uniforms and other related office equipment
整理文具、制服及其他设备
Ensure cleanliness of the entire office at the end of workday
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great inter..
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.
You are expected to be independent and WORK FROM HOME most of the time.
Your personal time organisation is of utmost importance.
You job scope includes:
- maintaining good records of existing and incoming clients
- making outbound calls to update existing clients and attract potential new prospects.
- maintain a good image and portray professional stance when required.
A pleasant personality is a huge plus.
Candidates without experience are expected to learn fast and adapt quickly.
Job Description & Requirements
The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to ..
Job Description & Requirements
The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.
**Shuttle service is provided from/to Joo Koon
Job Responsibilities:
Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
Coordinate with customers and internally for Operation and inventory-related matters
Ensure all paperwork, system, and filing is completed on time and accurately
Plan and follow up on Orders to ensure on-time delivery
Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
Attend to customer inquiries and ensure all requests and issues are resolved
Any other duties assigned
Job Requirements:
Minimum O'level/N'level
Good interpersonal, communication and analytical skills
Able to work as a team player, pro-active, self-motivated and high sense of responsibility
Industry: Logistics