-Showroom upkeeping and maintenance

-Attending to customers & their quote /queries

-Coordinating with production & sales department on job delivery

-Upkeep service standards and ensure total customer satisfaction

-Professionally & Effectively resolve any dispute or complaints

-Sourcing of special items under client request

-Liaise & Sourcing of suppliers and ensure timely stock delivery

-Good Understanding of inhouse products applications and designs

-Event planning & marketing support

-Inventory upkeeping

-Able to work as a Collaboratively as a Team & independently

-Good Communication Skills, well versed verbal & written English

-Maintain a professional image

- Data entry

- Ad hoc reports & reports reconciliation

-5 Days work week but must work on Saturday & Sunday (Off on weekday)

Duties & Responsibilies:

• Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules
• Prepare and handling of day-to-day documents for delivery
• Assist & update customers with stock queries and shipment schedules
• Liaise with warehouse for shipments
• Prepare monthly reports for KPI
• Any other ad-hoc duties as assigned
• Assist for monthly stock take.

Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field
• Basic understanding on shipping & warehousing knowledge
• Good interpersonal skill & customer service oriented
• Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)

Roles & Responsibilities

• Familiarize with Company's Quality Management System and ensure its effective application
• Oversees daily consolidation operations
• Liaise with customer on operation issues.
• Dangerous goods applications
• Import and export consolidation documents & liaising with overseas agent
• Responding customer queries.
• Oversees Tradenet declarations
• Verify Overseas & Contractors' invoices
• Invoice billing
• Rates negotiation with Carrier &Co-loader
• Monitor and co-ordinate import & export shipments.
• Handling and preparation of shipping documents (eg: delivery order / billing of lading, tax invoice, arrival notice and others)
• Send BL and invoice to shipper and arrange telex release upon payment
• Check shipment status
• Arranging and coordinating for transportation / trucking.
• Liase with consignee / shipper on import shipment's arrangements.
• Send / fax arrival notice to consignee and arrange collection / delivery of cargoes.
• Submission of permits to shipping lines.
• Data entry and other assignments.

Job Requirement

• Posses min Diploma in the relevant discipline.
• Minimum 1 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application ( MS Word, Excel )

Customer Success Specialist (CSS) is pivotal in ensuring exceptional service delivery and maximizing client satisfaction. The CSS role is designed not only to nurture client relationships and drive commercial outcomes but also to directly manage Level 1 support for selected legacy custom solutions, aiding in the strategic pivot to Tunity’s product-first service offerings

Key Responsibilities:

1. Customer Relationship Management:Serve as the primary contact for customers, ensuring their continued satisfaction and retention.
   Collaborate with product development teams to implement proactive strategies that address client needs, encourage product adoption, and smoothly transition customers to more standardized, cost-effective solutions.
   
2. Commercial Accountability:Monitor and analyze the costs associated with supporting each customer.
   Identify and implement strategies to enhance profitability, including transitioning suitable customers to the Tcube platform and making strategic decisions about discontinuing support for nonviable accounts.
   
3. Customer Advocacy and Growth:Foster strong relationships that encourage customer advocacy, supporting referrals and the creation of case studies.
   Identify and pursue opportunities for account growth, encouraging customers to adopt new software enhancements that optimize operational efficiency and reduce maintenance costs.
   
4. Cross-functional Coordination:Act as a liaison between customers and internal teams, including hardware and software departments, ensuring a seamless and integrated customer experience.
   Facilitate effective communication and problem resolution across functional boundaries.
   
5. Level 1 Support Management:Directly manage Level 1 support for custom solutions, gathering crucial insights into customer usage and pain points.
   Use hands-on support experiences to guide customers through initial challenges and demonstrate the tangible benefits of transitioning to standardized products.
   
6. Retention and Renewals:Develop and maintain comprehensive success plans for high-value customers, detailing critical milestones for onboarding, training, preventive maintenance, and contract renewal.
   Leverage sales data and insights from the product development team to strategically recommend timely software upgrades.
   
7. Customer Training:Manage and enhance customer training programs, ensuring clients fully leverage the capabilities of Tunity’s Tcube suite for maximum benefit.
   
8. Feedback Loop:Act as the voice of the customer within Tunity, relaying feedback and insights to the product and engineering teams to inform future product development and roadmap planning.
   

Required Skills and Qualifications:

• Proven experience in customer success or similar roles
• Strong technical acumen, with the ability to quickly learn and support both legacy custom solutions and new products.
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze data, understand business drivers, and deliver strategic insights.
• Demonstrated capability to manage and prioritize workloads effectively under pressure.

Preferred Skills:

• Experience in managing transitions from custom solutions to product-based offerings.
• Background in handling Level 1 technical support is highly advantageous.

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

• Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
• Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
• In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

• Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
• Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

• Able to handle various scopes of work, as well as handle difficult customers.
• Enjoy interacting with people of all ages and levels.
• Customer service oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Able to make on the spot decision when safety is being compromised.
• Able to speak fluent English. Fluency in a second language will be advantageous.
• Possess intermediate computer skills, familiar with Microsoft Office.
• Able to handle POS system or cashier machines.
• Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Benefits:

• Uniform provided.
• Transport reimbursement.
• Able to convert to Full time staff.
• Free SDC Adventurer Membership after 1 month deployment.
• 20% for dining at BottleTree.

Job Responsibilities

• Responsible for welcoming customers in a courteous and prompt manner and lead them to a prepared table in accordance with outlets’ seating procedures
• Attend to customers’ enquiries and/or feedback, promotion packages via phone calls and email timely, professionally and in an efficient manner and make outbound calls when needed
• Respond appropriately to enquiries / feedbacks and escalate when needed
• Answer calls, process customers’ reservations and update system accordingly
• Ensure PDPA compliance when handling personal data of customers
• Coordinate private events for large group reservations
• Provide customers with estimated waiting time
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations

Job Requirement

• Be able to work in a standing position for long periods of time
• Effectively bilingual in English and Mandarin and able to communicate clearly and efficiently to our guests
• Strong customer oriented mindset with good communication, interpersonal and problem-solving skills and ability to take pressure
• Exceptional grooming habits and positive attitude with an interest in delivering excellent service quality to customers
• Computer literate (Microsoft Office / Excel) and internet savvy
• Must be able to work on weekends and public holidays

What do we offer?

• Transportation will be provided after midnight hours
• Opportunity for Career Advancement within the Group
• Fun working environment

If you pride yourself on providing great personalized service and are keen to work for a progressive brand, then this an opportunity to get excited about!

APPLY NOW to join our team, enjoy incredible career development opportunities! Please send your resume with details on experience, last drawn and expected salary, via APPLY NOW button below.

(We regret that only short listed candidates will be notified)

Job Responsibilities:

• Ability to engage, negotiate and answer customer requests and align on quality expectations. Proficient in 8D problem solving methodology
• Determining, negotiate and agree on in house quality procedures, standards and specifications.
• Align customer requirements and ensuring internal gaps are closed. Able to travel within the SE Asia and APEC region.
• Investigating customer feedback/complaints and monitor KPI & BBSC e.g customer complaint rate/COPQ etc.
• Coordinate customer audit, follow up on audit report/closure.
• Drive 8D meeting with internal team, investigation and CAPA.
• Prepare weekly/monthly customer reports, quality survey, PPAP, VDA audit for PDP etc.
• Spearhead Quality Improvement Project with customer, fan-out/BKM with other sites.
• Working with operations staff to establish systems, standards and procedures.
• Assist in internal statistical information, distribution and analysis. Knowledge of SPC and ability to use Minitab/JMP.

Job Requirement:

• Degree in Customer Quality Engineering/ Engineering/ Material Science/Science related fields
• More than 3 years working experience in Customer Quality Role
• Knowledge in ISO9001/IATF16949 quality management system
• SPC knowledge, statistical analysis tool e.g Minitab, JMP etc
• Knowledge in FMEA ,MSA ,8D, FTA etc
• VDA certified auditor added advantage

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

What You Will Deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Be proficient and knowledgeable with our products and services so as to generate interest in our customers
• Answer and handle customer’s enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully
• Make warm/cold & inbound/outbound calls to existing and potential customers
• Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
• Update monthly promotion log sheet /campaign log sheet /weekly report
• Simple administrative tasks such as data entry, editing, and processing of customer information
• Assist in any ad hoc tasks assigned by team lead and Managers

Who You Are

• Minimum 2 years’ relevant working experience in the Telemarketing/ Customer Service field is preferred
• Mature with a positive attitude, self motivated and desire to learn
• Customer service-oriented attitude, good team player with excellent communication skills and a strong sense of responsibility
• The skills and discipline to work both independently and as part of a team
• Able to work in a pressurized and fast paced environment
• Fluent in both English and Mandarin to liaise with main office (HK) counterparts is an added advantage
• Proficient in MS office applications e.g. Excel, Word, and Google Docs/sheets are preferred
  

Position: Sales Support Coordinator

Roles & Responsibilities

The Coordinator will support day to day coordination activities to the sales department in the customer service department. He/ She is responsible to assist in customer enquiry and ensure order fulfilment to meet organization on time delivery objective.

Responsible in handling sales enquiries

Handle full spectrum of order processing and coordinate deliveries/shipping

Tracking of sales orders to ensure order are on schedule and are send out in timely manner

Effectively communicating with customers in friendly manner, resolving any issues that arise professionally

Requirements:

• Min ‘N’ level or higher with 1 to 2 years relevant work experience preferred

• Entry level applicants are welcomed

• Competent in MS Office (Word/Excel) applications. Familiarity with Autocount software is an added advantage

• Good communication and interpersonal skills

• Detail oriented and able to multi-task

• Demonstrates sense of initiative with the ability to work independently and as a team player

• Results-oriented and able to abide by tight deadlines with a strong sense of responsibility

• Able to start work within short notice/immediately

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.

• Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm
• Office at Coleman St (City Hall)
• Salary: $3500 to $4000

Requirements

• Diploma or above in Information Technology, Computer Sciences, or related disciplines
• Relevant Experience

Job Responsibilities:

• Analyse user requirements to design and develop an in-house Accounting & Payroll System using the Software Development Life Cycle (SDLC).
• Manage, backup and periodically purge the system source code and databases.
• Install and test any software solution before handover to the end users.
• Provide Training and User Guide to the end users.
• Manage and administer the full suite of Microsoft Office 365, i.e.. Exchange, OneDrive, SharePoint etc.
• Provide end-user training and support for the full Microsoft Office 365 suite.
• Design and manage the company’s website built on WordPress.
• Design and manage the company’s intranet built on SharePoint site.
• Liaise with vendors for software licensing matter.
• Manage and assign software licenses to qualified users upon request.
• Prepare and document IT internal control reports for the Japan Headquarter.
• Document asset (laptop) handovers during issuance or return.
• Propose, research and procure new devices based on user requests.
• Assist and recommend telecommunication products to end users upon request.
• Manage and maintain external storage systems, such as NAS.
• Respond to IT-related surveys from internal and external sources.
• Provide ongoing support to resolve technical issues hardware and software and render ad-hoc support.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Overview:

Oversee all entertainment-related activities within Universal Studios Singapore and Adventure Cove Waterpark, ensuring that all experiences align with the vision and brand. This role involves strategic planning, operational management, and team leadership to create memorable experiences for guests, while managing budgets and maintaining high standards of safety and quality.

Responsibilities:

· Develop and implement the entertainment strategy in line with the overall goals of the business.

· Oversee the daily operations of all entertainment offerings, including shows, parades, character experiences, and seasonal events.

· Work closely with various business units and departments to create integrated entertainment experiences.

· Lead the development and execution of entertainment projects from concept to completion, ensuring alignment with business goals and timelines.

· Ensure that all entertainment operations are executed efficiently, safely, and within budget.

· Lead and mentor a diverse team of entertainment professionals, including performers, stage managers, creative costuming personnel, and support staff.

· Foster a collaborative and innovative environment that encourages creativity and high performance.

· Develop and manage the entertainment budget, ensuring optimal allocation of resources.

· Ensure all entertainment activities comply with industry regulations and safety standards.

Requirements:

· Diploma or Degree in a related discipline such as Entertainment Management, Theatre, Theme Parks, Television or Events.

· At least 8 years of relevant experience in Theatre, Events or Themed Entertainment Producing and Management.

· Experience in managing large teams and handling multiple large budgets.

· Strong leadership and team management skills with a proven track record of successful project management.

· Excellent communication and interpersonal skills, with the ability to engage and inspire diverse teams.

· Creative mindset with a passion for guest experience and entertainment.

· Financial acumen and experience in budget management.

· Knowledge of industry trends and best practices in theme park entertainment.

· In tune with industry trends and technologies, and able to envision and implement new solutions to enhance entertainment offerings.

· Strong network of entertainment partners and event organisers.

· Strong entertainment project management skills, and some knowledge of technical production, development and design.

· Ability to manage commercial and creative entertainment aspects with prevailing resources.

· Strong people skills and the ability to work well with stakeholders at all levels.

· Good spoken and written communications skills.

· Resilient, adaptable and able to work through issues and provide solutions in a challenging and fast paced environment.

Looking for your first official full-time job or doing a career switch? Look no further