Overview
As a Customer Success Account Management (CSAM) Leader, you will be responsible for a high performing team of Customer Success Account Manage..
Overview
As a Customer Success Account Management (CSAM) Leader, you will be responsible for a high performing team of Customer Success Account Managers (CSAM’s and CSAM Managers) who are at varying stages of career development, portfolio and program management, cloud service management and technology expertise. This is an exciting role that will help fuel customer in ASEAN, through your leadership with business, customer, and team growth.
This role has direct people management responsibility has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Leader is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.
Responsibilities
Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their with Account and Sales teams to drive new opportunities for growth, consumption and customer success.
Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will drive operational, consumption and usage excellance using insights to support adoption, change and success for our customers.
Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
Qualifications
Required/minimum qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Additional or preferred qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
7+ years relevant work experience within customer industry.
5+ years people management experience.
5+ years experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
#MCAPSRegionsASEAN
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Candidates without prior experience are welcome to apply
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.
Gisalle Lim
Registration Number: R23115299
AlwaysHired Pte Ltd
EA Licence No: 24C2293
Marketing Campaign Management Trainee (No Experience Required)
Full-time
Full-time
Fresh/Entry Level
Singapore, Singapore
Sales / Marketing
1 week ago
Are you seeking an environment that helps you improve and grow your personality?
Our client cultivates a culture of continuous learning, where each i..
Are you seeking an environment that helps you improve and grow your personality?
Our client cultivates a culture of continuous learning, where each individual is encouraged to seize control of their own destiny. They are on a quest to attract the finest talents to join in their journey towards mutual prosperity. They deal with many clients in assisting them to market their products.
Introduction:
One of the leading Sales and Marketing agency that specialise in face-to-face marketing with proven track records. They work with renown clients in different sectors, becoming one of the leading sales force over the years.
They provide external source of revenue for their clients and help them to increase their brand awareness through their specialise training.
Nice to have:
1. Strong interpersonal skills and ability to interact effectively within the team.
2. Self-driven mindset, genuine interest in driving projects forward and seeing them through to completion.
3. Excellent verbal and written communication skills, and presentation skills. Solution-driven able to perform in a performance-based industry.
What's provided?
1. Opportunities for Professional Development and Growth.
Description
Candidate will be responsible for engaging visitors with exciting and informative presentations, ensuring they have an enjoyable and imme..
Description
Candidate will be responsible for engaging visitors with exciting and informative presentations, ensuring they have an enjoyable and immersive experience at our attraction. Additionally, you will manage operational tasks that contribute to the overall success of the attraction.
Key Responsibilities:
Conduct interactive presentations and demonstrations of Trickeye exhibits for groups.
Provide engaging explanations of the exhibits to enhance the visitor experience.
Facilitate hands-on activities and assist with special events.
Help organize and run special events, group bookings, or school tours.
Participate in brainstorming sessions and contribute to the development of content.
Ensure exhibits are well-maintained and in proper working condition.
Assist with ticketing, crowd control, and visitor flow management
Handle guest inquiries and provide exceptional customer service.
Support in daily opening and closing procedures of the attraction.
Requirements:
Strong public speaking and presentation skills.
Able to conduct presentations and tours in Mandarin will be required.
Enthusiastic and approachable with a passion for customer service.
Interest in art, technology, or interactive experiences is a plus.
Laboratory Technician (Chemical MNC) No Experience Needed
Full-time
Full-time
Others/Any
Singapore, Singapore
Maintenance / Repair
1 week ago
Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoi..
Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.
Duties of Laboratory Technician:
Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
Conduct sampling, testing, and analysis for paint products.
Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
Participate in trial applications and inspections outside the lab under supervision.
Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
Communicate progress or delays effectively with the line manager.
Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.
Requirements:
Diploma in related field
Entry level are welcome to apply. Training provided.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
Experience Immigration Sales Consultant with high commission
Full-time
Full-time
Others/Any
Singapore, Singapore
Sales / Marketing
1 week ago
About Us:
We are a dynamic and fast-growing immigration consultancy firm dedicated to helping individuals and families achieve their dreams of relocat..
About Us:
We are a dynamic and fast-growing immigration consultancy firm dedicated to helping individuals and families achieve their dreams of relocating to new countries. With a strong reputation for excellence and a client-focused approach, we are expanding our team and seeking a highly motivated Experienced Sales Consultant to join us. If you are a results-driven sales professional with a passion for helping others and a knack for closing deals, we want to hear from you!
Role Overview:
As a Sales Consultant, you will play a pivotal role in driving our business growth by converting leads into satisfied clients. You will work closely with potential clients to understand their immigration needs, present tailored solutions, and guide them through the process with confidence and professionalism. This role is ideal for someone with a proven track record in sales, excellent communication skills, and a desire to excel in a commission-driven environment.
Key Responsibilities:
Proactively reach out to potential clients through various channels (phone, email, social media, etc.) to generate and convert leads.
Build and maintain strong relationships with clients, understanding their unique immigration needs and providing tailored solutions.
Conduct consultations to explain immigration services, programs, and processes in a clear and engaging manner.
Meet and exceed monthly and quarterly sales targets.
Collaborate with the immigration team to ensure a seamless client experience.
Stay up-to-date with immigration policies, programs, and industry trends to provide accurate and relevant advice.
Maintain detailed records of client interactions and sales activities in the CRM system.
Requirements:
Minimum of 2 years of experience in sales, preferably within the immigration sector. Highly experienced sales professionals without direct immigration experience will also be considered.
Proven track record of meeting or exceeding sales targets.
Exceptional communication, negotiation, and interpersonal skills.
Strong ability to build rapport and trust with clients.
Self-motivated, goal-oriented, and able to thrive in a fast-paced, commission-driven environment.
Chinese language proficiency is highly preferred, but candidates of all backgrounds will be considered.
Basic understanding of immigration processes and programs is a plus but not mandatory.
What We Offer:
High Commission Payouts: Uncapped earning potential with a competitive commission structure.
Flexible Work Environment: Opportunity to work in a supportive and collaborative team.
Professional Growth: Ongoing training and development to enhance your skills and knowledge in the immigration sector.
Impactful Work: Make a meaningful difference in the lives of clients by helping them achieve their immigration goals.
If you are a driven sales professional with a passion for helping others and a desire to excel in a high-reward environment, we would love to hear from you! Join us and be part of a team that transforms lives through exceptional service and expertise!
Note: Only shortlisted candidates will be contacted for an interview.
Marketing Campaign Representative (No experience needed!)
Full-time
Full-time
Others/Any
Singapore, Singapore
Sales / Marketing
1 week ago
About Us
At Royal Organisation, we’re all about creating opportunities for young, driven individuals to excel in sales and marketing. We specialize ..
About Us
At Royal Organisation, we’re all about creating opportunities for young, driven individuals to excel in sales and marketing. We specialize in face-to-face interactions, representing big-name clients and helping them connect with their customers.
If you’re looking for a dynamic, fun, and fast-paced environment to kickstart your career, we’re the place to be!
What You’ll Do
- Engage directly with customers through face-to-face interactions to promote our clients' products.
- Learn and apply effective sales techniques and strategies.
- Collaborate with team members to achieve shared goals.
What We’re Looking For
- A people person who loves connecting with others.
- Team players who thrive in a high-energy environment.
- A positive attitude and a hunger to grow and learn.
Why You’ll Love It Here
- 1-on-1 Mentorship: Get personalized coaching to level up your skills.
- Climb the Ladder Fast: Your growth depends on your performance, not seniority.
- Fun Vibes: Travel, team bonding, and loads of exciting activities await!
Join us
If you’re ready to build your future, make new friends, and work with amazing brands, let’s make it happen.
Events Sales Representative (No Experience Required)
Full-time
Full-time
Others/Any
Singapore, Singapore
Sales / Marketing
1 week ago
We are looking for the most outstanding candidate to represent the clients we work partner with, providing fitting solutions to meet specific requirem..
We are looking for the most outstanding candidate to represent the clients we work partner with, providing fitting solutions to meet specific requirements and drive results.
We are looking for people who will “walk the talk”. There is no such thing as a mundane routine here! Be prepared for an unparalleled environment!
Why choose us?
1. Career Development
We are determined to provide you with the necessary resources, mentorship, and growth opportunities to fuel your professional advancement
2. Travel Opportunities
We encourage collaboration among our offices and teams worldwide. As a result, team members may have opportunities to work on projects that involve travel to other cities or countries, fostering a deeper understanding of diverse cultures and business practices
3. Personal Growth
We offer a wide range of learning and development opportunities, including workshops, training sessions, and mentorship programs. We believe that growth happens when we push our boundaries
Who are we looking for?
A growth mindset - the belief that abilities and intelligence can be developed through dedication and hard work
Team members with the attitude that is more likely to share knowledge, seek guidance from others, and contribute to a supportive and knowledge-sharing culture within the organization
Sales Coordinator / Customer Service Executive / Customer Care Specialist
Full-time
Full-time
Senior Executive
Singapore, Singapore
Sales / Marketing
1 week ago
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Buki..
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT
Order processing , order fulfilment
Follow up with customer
understands the import/export of goods, documentation, AWB or BL
customer fronting exposure
end-to-end order fulfilment
Full training provided
Good Pay + Good allowance + Good Bonus
Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)
Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
Meet and exceed the site’s budgeted trading targets.
Ensure customers follow contract payment terms.
Manage consigned stock as per contractua..
Meet and exceed the site’s budgeted trading targets.
Ensure customers follow contract payment terms.
Manage consigned stock as per contractual agreements.
Promote health and safety for staff and visitors, following company and customer policies, and report any non-compliance.
Ensure compliance with company policies, systems, and procedures.
Deliver customer commitments, including cost savings, inventory reduction, and logistics improvements.
Provide accurate reports, KPIs, and feedback to assist in planning, budgeting, and performance management.
Use preferred suppliers and establish supplier relationships to minimize costs and meet service levels.
Clearly define roles for team members, motivate them, and support their growth.
Prepare monthly engineering reports and support site audits.
Collaborate with customer engineers for maintenance planning and scheduling.
Manage and update data in the customer’s CMMS system.
Handle and execute change requests effectively.
Requirements:
Diploma in Engineering or Supply Chain Management (relevant experience may also be considered).
At least 2 years of experience in business development or management in a fast-paced industrial environment.
Knowledge of the industrial consumables/MRO market and product applications.
Proficient in Windows programs and integrated systems for order processing and stock management.
Experience with enterprise systems like SAP.
We regret only shorlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Job Description:
We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you wi..
Job Description:
We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are addressed and their issues are resolved in a timely and professional manner.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about shipment status.
Maintain a positive and professional attitude in all interactions with customers.
Collaborate with other team members to improve customer service processes.
Perform any other duties as assigned by the Supervisor or Manager.
Requirements:
Fresh graduates or candidates with no experience are welcome.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced and dynamic environment.
Positive attitude, adaptable, and willing to learn.
Responsibilities
Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
Re..
Responsibilities
Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
Prepare and submit quotations to customers promptly
Prepare and submit documents required by customers in their respective management systems
Proactively update customers on their order status and shipment schedules
Maintain accurate and updated records of spare parts price lists for customers
Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
Prepare and submit documentation to assist customers with custom queries
Work closely with internal teams to manage customers’ issues & solution implementation.
Requirements
Degree or Diploma holder with at least 3 years of relevant working experience
Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
Strong command of spoken and written English
Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
Possess a customer-centric mindset
Meticulous & hardworking with strong organizational and analytical skills
Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
High level of integrity and can be trusted in handling confidential information
Able to work well in a team as well as being independent and pro-active
Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
Able to work after office hours when required
Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
Experience in managing multiple projects/engagements with short deadlines is an advantage
Working hours: 8.30am - 5.30pm (Mon to Fri)
Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.
We regret that only shortlisted candidates will be notified.
In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.
We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers. If you have the ability to always smile and strive to make our clients happy, then we want you.
Duties & Responsibilities
Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)
Search for information within our CRM to deliver accurate answers to questions from potential buyers whilst entering any new data into the listings to enrich the information
Qualify potential buyers expressing interest in Propseller listings
Coordinate and (re)schedule property viewings for buyers against the schedule of the assigned Real Estate Consultants / internal teams to meet team targets and maximise sales opportunities for each call/enquiry
Track and update your team tasks and activities through our in-house tech platform
Produce regular reports and conduct improvement-sharing sessions
Support ad-hoc tasks and projects from time to time.
Ideal Candidate
You have at least 6 months of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.
Requirements
Diploma or equivalent;
Experience in customer service/sales support/call center would be beneficial
Must be fluent in written and spoken English as the role requires the candidate to answer enquiries via online chatroom or phone
Proficient in Google Suite / MS Office and with computers in general
Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts
Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic
Attention to detail: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast
Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks
Agility: You can think on your feet and a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.
Achievement-oriented: You are a highly-driven individual and enjoy the thrill of outperforming expectations.
You Get
Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT
Swimming pool and gym access: access to our office swimming pool and gym
Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more
Quarterly town halls: Quarterly town halls including company-wide physical gatherings
Team lunch budget: Quarter budget for team bonding lunches or dinners
Bi-annual performance and salary reviews: giving all the opportunity to progress fast
Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day
Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.
Recruiting Process
Ideal length: 1 week
If your application is selected:
Part 1 - Online (2 hours)
30 min – Introductory Call with Talent Acquisition Associate
20 min - Online Test
1 hr – Meeting with our Head of Success & Service and People & Culture Director
Reference checks
Part 2 - In person (1 full day, weekday/weekend)
Day-in-the-life with training and job simulation (stipend provided)
Meet with CPO
Compensation
On-target earnings of $2,800 to $3,100 / month (90% base, 10% variable)
!!HRBP Experience!! [Keen in Gov Hospital] Senior Assistant Manager - Allied Health UP$5K #HJA
Full-time
Full-time
Manager
Singapore, Singapore
Accounting / Auditing
3 days ago
Responsibilities
Projection of manpower establishment and review of hiring requests. Partner with the Talent Acquisition team to pre-plan forward ..
Responsibilities
Projection of manpower establishment and review of hiring requests. Partner with the Talent Acquisition team to pre-plan forward hiring for projected attrition.
Provide advisory support on issues relating to performance management and people management.
Communicate and advise on HR policies and implement management practices that align with policies and comply to regulations and regularly review and improve on workflow processes & procedures.
Conduct exit interviews to establish and find out issues relating to staff retention and satisfaction.
Manage annual/bi-annual mass renewal of practicing certificates for all existing Allied Health Professionals/Pharmacists.
Prepare reports for supporting departments/overall JHC departments (as assigned)
Manage all HR operational matters relating to the assigned division/ departments, with support from Shared Services (where applicable).
Compensation & Benefits
Partner with the Performance & Reward team to coordinate the promotion exercise and annual appraisal exercises and work closely with the line to review promotion recommendations.
Address staff queries on compensation matters, with support from the Performance & Reward team.
Talent Management, Succession Planning & Employee Development
Partner with Talent Management Specialists and Allied Health HODs in annual talent identification and succession planning exercises and work together on development posting opportunities for identified talents and potential successors.
Provide advisory support on staff disciplinary or grievance handling including secretariat support for the investigations.
Support in providing recommendations of interventions to improve employee engagement.
Partner HODs to provide advice and guidance in the Master Service Agreement for staff secondment and work out the secondment terms and charges for agreement signing.
Coordinate meetings and preparation of agenda and minutes of meetings.
Support Annual Budget Planning exercise& submission of accruals.
Contribute to OJT learning through the sharing of good practices.
Any other projects assigned.
TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]
Marine Manager [Relevant experience needed | Travel needed | Up to 10000] - SM09
Full-time
Full-time
Manager
Singapore, Singapore
Art / Design / Entertainment
1 week ago
Vessel Superintendent
Working days: Monday - Friday (1 day WFH)
Working hours: 9am - 6pm
Salary: $7000 - $10000
Office Location: Pandan Road ..
Vessel Superintendent
Working days: Monday - Friday (1 day WFH)
Working hours: 9am - 6pm
Salary: $7000 - $10000
Office Location: Pandan Road - Transport Pick Up from Clementi MRT
Summary
Responsible for the technical management / aspect of the assigned vessel.
Job Description
Operate and maintain the ship's marine equipment safely, economically, and efficiently in accordance with customer contracts/Charter Party, within approved budgets, to the satisfaction of both owners and their clients.
Serve as the onshore contact point for the Vessels in day-to-day operations related to technical management and mobilization activities.
Maintain contact with the owner in daily operations, as defined and agreed with the Marine Manager.
Ensure that Statutory and Classification surveys for all plant and equipment on the vessels are carried out.
Perform preventive and corrective maintenance to prevent technical/operational non-conformities that may lead to downtime.
Contribute to the continuous improvement of the PMS maintenance system by providing proactive feedback to the Fleet Manager and Marine Manager.
Monitor and follow up on the vessel’s technical performance and defined KPIs.
Take immediate actions to adjust and improve performance in case of non-conformities or when deviations are observed/reported.
Follow up and ensure corrective actions are implemented in case of technical-related incidents and non-conformities.
Analyze breakdowns and technical incidents and suggest experience transfers to the fleet.
Report the vessel's technical status on a weekly basis to the Marine Manager.
Plan, coordinate, and supervise ship repairs and dry-docking of vessels in cooperation with other stakeholders.
In case of major breakdowns, arrange repairs, provide spares and service engineers, and supervise the repair work to ensure safety, quality, and cost-effectiveness.
If insurance is involved, contact, inform, and follow up until settlement in coordination with the Fleet Manager and Marine Manager.
Lead Vessel Condition Assessments.
Participate in appraisals and selection of key personnel onboard the vessel.
Comply with the requirements and report non-conformities.
Actively cooperate with other disciplines within the fleet to optimize overall vessel and fleet performance.
Be proactive and seek effective solutions for both the company and clients.
Show a high degree of flexibility in ad hoc situations.
Contribute actively to improving routines and solutions.
Perform other duties as assigned.
Job Requirement
Minimum 3 years of relevant experience.
Sea time as Chief Engineer on an offshore vessel preferred.
Experience in operations/technical scope for OSVs.
Proven experience in budgeting and cost control.
Sound knowledge in:
- General vessel machinery, equipment, and systems.
- Classification and statutory requirements.
- Engine types, including Caterpillar, Cummins, Wartsila, and Niigata.
- FPP, CPP, Z-Pellers, and Azimuth drives.
- DP systems and maintenance.
- Diesel-electric drives and hybrid engine configurations.
Responsibilities:
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, a..
Responsibilities:
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Requirements:
Min. 1 year of experience n Contact Center.
Willing to work on rotational shift and PH.
Project needs mandarin/non mandarin speaking both candidates for this role
Industry: Logistics