At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accuratel..
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accurately
Provide efficient queue management and crowd control where needed
Protect and maintain accurate and updated visitor records according to PDPA requirements
Key management including issue, return and accounting for all keys on a daily basis
Able to multitask and to work fast
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Monitor attendance and prepare report as needed.
Comply and adhere to SOPs, policies, guidelines and processes
Flexibility to change roster should there be a need to.
Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
To participate in digitisation exercises, organising files and documents as necessary
Track record for excellent Customer Service
Able to learn quickly and adapt to changes.
Good interpersonal and communication skills
Good command of English (written and spoken).
IT savvy and familiar with common software.
WSQ certification in customer service is an advantage
Time and Work Location - 9.30am to 7pm at Depot Road
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a ..
About Us:
We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.
Job Description:
As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.
Key Responsibilities:
- Serve as the main point of contact for parents and students, delivering exceptional customer service.
- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.
- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.
- Collaborate with the team to streamline workflows and improve overall service quality.
- Support the center’s operations by ensuring all processes run smoothly and efficiently.
- Maintain communication in both English and Chinese for parents and team members.
Job Requirements:
- Proven experience in customer service and administrative roles.
- Excellent communication, organizational, and multitasking skills.
- Patience, empathy, and a passion for working with children.
- Strong interest in education, with a preference for candidates with related knowledge or experience.
- Ability to speak and write fluently in both English and Chinese.
- A collaborative team player with a positive attitude and willingness to help others.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement in the education sector.
- Free Chinese language tutoring for your children.
- An engaging and supportive work environment with friendly colleagues.
Join Us:
If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.
How to Apply:
Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Attend to frontline matters and be responsible when dealings with the public
Attend to customers either by phone, face to face or electronic mean..
Attend to frontline matters and be responsible when dealings with the public
Attend to customers either by phone, face to face or electronic means
Handle and resolve customer complaints professionally
Keep records of customer interactions and transactions
Update and maintain proper database and information system accurately
Ascertain all relevant information received are accurate for proper registration
Perform thorough customer verification and validation
Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
Perform field work operations at the cemetery
Manage counterparts involved in the project implementation in accordance with the existing regulations
Responsible to serve clients with utmost professionalism and efficiency
Work in close coordination with contractors and diggers to ensure quality of work
Communicate effectively with next-of-kin and families from diverse background
Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence
Job Requirements
Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.
Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients
Possess the initiative to complete tasks and is meticulous, with an eye for details
Class 3 driving license preferred
Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint
About Us
At Royal Organisation, we’re all about creating opportunities for young, driven individuals to excel in sales and marketing. We specialize ..
About Us
At Royal Organisation, we’re all about creating opportunities for young, driven individuals to excel in sales and marketing. We specialize in face-to-face interactions, representing big-name clients and helping them connect with their customers.
If you’re looking for a dynamic, fun, and fast-paced environment to kickstart your career, we’re the place to be!
What You’ll Do
- Engage directly with customers through face-to-face interactions to promote our clients' products
- Learn and apply effective sales techniques and strategies
- Collaborate with team members to achieve shared goals
What We’re Looking For
- A people person who loves connecting with others
- Team players who thrive in a high-energy environment
- A positive attitude and a hunger to grow and learn
Why You’ll Love It Here
- 1-on-1 Mentorship: Get personalized coaching to level up your skills.
- Climb the Ladder Fast: Your growth depends on your performance, not seniority.
- Fun Vibes: Travel, team bonding, and loads of exciting activities await!
Join us!
If you’re ready to build your future, make new friends, and work with amazing brands, let’s make it happen.
Set design requirements based on information from internal teams and user research.
Identify new product improvement opportunities.
Analyze how a new product satisfies business needs and user preferences.
Modify and revise existing designs to meet changing customer preferences.
Work closely with product engineers to suggest improvements for products and processes.
Present product design ideas to cross-functional teams
Help development teams create components by ensuring its built according to design and interaction specifications.
Maintain the design system, create, and update documentation, and library components.
Establish design standards and principles accompanying the design system for scalability, efficiency, and consistency.
Requirement:
Degree in Information Technology or design field, or equivalent work experience.
Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.
Proficiency and mastery of standard design tools (Figma, Sketch, Adobe CS and XD).
Demonstrable experience in building design systems, component libraries, and/or UI Kits.
An intuitive eye for customer needs beyond the obvious.
Excellent attention to detail.
Ability to collaborate with cross-functional team members.
Ability to collect and interpret both qualitative and quantitative feedback.
A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives.
Ability to effectively communicate and persuade around design concepts.
Passion for design, not satisfied with the status quo and always thinking of ways to improve.
Creative problem-solving skills.
Provide assistance to product engineers when needed.
Recommend new tools and technologies by staying abreast of the latest trends and techniques.
Interested applicants may send in their detailed resumes in MS Word to [email protected] with email subject title: UX Designer - 120
Best Regards
IT Consultancy & Services Pte Ltd
EA No: 92C5311 | EA Reg No. R1106648 | www.itcspl.com
Job Highlights
Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
Attractive Bonus Scheme
5 days’ work week(i.e...
Job Highlights
Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
Attractive Bonus Scheme
5 days’ work week(i.e., 8.30am to 5.30pm)
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
To perform billing and ensure the accuracy of the invoices raised
To perform data entry into the respective systems in an accurate and timely manner
To attend to customers’ requests or calls in a timely and professional manner
To perform filing when the job is completed
To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
To provide the necessary training and guidance to his/her assigned buddy
To do up any reports as and when assigned to by the Customer
To assist in extracting of information as and when required
To verify contractor’s invoices as and when required
To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
Acquire a thorough understanding of key customer needs and requirements
Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
Able to co-ordinate well with Singapore Customs on any related matters
Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
GCE ‘O’ Level or relevant education qualifications
Entry-level/no working experience are welcome to apply and training will be provided
Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
Possess good communication skills to ensure that customers and internal stakeholders
Attentive and detail-orientated
Able to work under stress and pressure
Good teamwork and problem-solving skills
Benefits:
Daily Lunch Provided
Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
Customer Service Officer (Call Centre) - 1 Year Contract - Singapore
Are you passionate about customer service and enjoy interacting with people? We�..
Customer Service Officer (Call Centre) - 1 Year Contract - Singapore
Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.
Key Responsibilities:
Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
Provide friendly and efficient assistance to ensure a pleasant customer experience.
Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
Follow up on unresolved incidents and ensure timely resolutions.
Requirements
Experience: At least 1 year of experience in a call centre or customer service environment.
Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
Immediately Available candidate is a plus.
This is a 1 year contract to start, renewable and convertible to permanent.
Job Overview:
Our client is in is the automation industry, transforming the cleaning industry with advanced robotic solutions that tackle manpower cha..
Job Overview:
Our client is in is the automation industry, transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries! As they continue to grow, they are seeking a HR Executive to join their team.
Key Responsibilities:
Culture Building:
Develop and implement initiatives that promote a positive workplace culture and enhance employee morale.
Foster a sense of community through team-building activities, workshops, and community service projects.
Event Planning and Coordination:
Organize and execute engaging events, parties, and celebrations that bring employees together and enhance camaraderie.
Plan and coordinate workshops, talks, and exercise sessions that promote well-being and personal development.
Employee Engagement:
Gather feedback from employees to understand their needs and preferences, using insights to improve engagement initiatives.
Lead efforts to create an inclusive environment where all employees feel valued and connected.
Community Involvement:
Develop and promote community service programs that encourage employee participation and strengthen connections outside the workplace.
Partner with local organizations to create volunteer opportunities and initiatives that benefit the community.
Communication and Promotion:
Utilize various communication channels to promote events and initiatives, ensuring high levels of participation.
Share success stories and highlight employee contributions to build excitement around culture and engagement efforts.
Requirements:
Bachelors degree in Human Resources, Business Administration, or a related field preferred.
Minimum of 2 years of experience in HR, employee engagement, or event planning, with a focus on culture and community building.
An extroverted personality with excellent interpersonal and communication skills.
Strong organizational skills and the ability to manage multiple events and initiatives simultaneously.
A creative mindset and a passion for fostering a fun and inclusive workplace.
Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.
At least 2 years of FMCG food trade marketing or retail marketing experience.
Basic understanding of ecommerce, digital marketing and social media.
Key Responsibilities:
1. Trade Marketing Support
Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands at retail supermarkets.
Coordinate marketing initiatives and promotional activities for 3rd party brand partners.
Develop advertising materials for POSM, digital and social media channels.
Assist in creating sales support materials and retail in-store promotions.
2. Retail Marketing for offline Gourmet Retail Shop and online company Eshop
Support Marketing Director in implementing local store marketing, weekly promotions and activities to drive foot traffic and sales in Gourmet Retail Shop and online store to meet assigned sales target.
Plan weekly promotions for company retail shop and online store (including selecting right mix of products and setting pricing).
Assist in overseeing retail merchandising efforts for optimal product display and sales.
3. Marketing Apps Maintenance
Support marketing team to maintain and update mobile apps, and platform optimization.
Monitor and troubleshoot app performance issues for optimal functionality.
Collaborate with UX/UI designers to enhance user interfaces and overall user experience.
Laboratory Technician (Chemical MNC) No Experience Needed
Full-time
Full-time
Others/Any
Singapore, Singapore
Maintenance / Repair
1 week ago
Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoi..
Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.
Duties of Laboratory Technician:
Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
Conduct sampling, testing, and analysis for paint products.
Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
Participate in trial applications and inspections outside the lab under supervision.
Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
Communicate progress or delays effectively with the line manager.
Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.
Requirements:
Diploma in related field
Entry level are welcome to apply. Training provided.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
The incumbent is responsible for the sales activities, customer satisfaction and works with customers, suppliers and departments to achieve sale..
The incumbent is responsible for the sales activities, customer satisfaction and works with customers, suppliers and departments to achieve sales, profit, and key performance indicators (KPI) targets for the dedicated industry’s subcluster in alignment with company’s goals and objectives. The incumbent is also responsible for account receivable and performing sourcing activities.
In addition, incumbent is to position the company to be first stop in mind of all customers for electrical, control, lighting, safety, industrial solution and EV charging needs.
*Handle customer sales inquiries which include but not limited to:
quoting of selling price to meet product’s specifications and following up with official quotations if required.
advising on stock availability (e.g., using and checking with ERP system).
reviewing the quotes with customer to secure order.
*Process the orders received which include but not limited to:
acknowledge of customer orders.
issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
raising purchasing request for items to be purchased.
advising customer on the estimated delivery dates.
making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).
*Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:
Use ERP system to check delivery status for customers.
Work collaboratively with departments, liaise with suppliers and update customers timely.
Improve and sustain good customer relationship which include but not limited to:
performing customer visitation.
follow-up on customer’s inquiry.
*Resolve customer complaints and issues which involve:
handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
escalating unsolved cases to the relevant stakeholders and departments.
ensuring that customer is satisfied before the case can be closed.
performing goods return collection (CR) processes before issuing of credit note (if needed) by accounts to ensure timely closing of sales orders and or purchase orders.
*Perform sourcing activities to meet customer requirements and project needs, which include but not limited to:
verifying customers’ requirements and needs.
requesting and comparing quotes from various suppliers.
issuance of purchasing requisition or purchase orders to vendors.
process the quotation for customer approval with supporting information and samples.
issuance of payments to suppliers/vendors.
*Participate in continual improvements and apply best practices for management of customer service functions.
Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours ..
Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8. Conducting quick showroom tours at slow traffic
9. Guiding customers to the relevant responsible Expert
10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2. Customer and team-oriented
3. Highly service-oriented
4. Exceptionally helpful and caring towards others and understanding of their needs
5. Honest and authentic nature to instil trust in the customer
6. Very responsive and accommodating towards queries or requests of customers
7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8. Highly self-motivated individual that is determined to follow-through on their tasks
9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10. A passion for the automotive industry and a commitment to support other team members during low traffic periods
11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data
Specific qualities
12. Embody the values of the Company’s brand with the right attitude and competence
Additional Requirements
13. Ability to work evening hours, weekends and holidays
Location: Near MacPherson MRT Station
1. ROLE DESCRIPTION
Reporting to the Sales Manager, the Online Sales & Customer Service executive is respon..
Location: Near MacPherson MRT Station
1. ROLE DESCRIPTION
Reporting to the Sales Manager, the Online Sales & Customer Service executive is responsible for the weekly online orders. The role is to accelerate online operations, alleviate customer relation management support and e-commerce accounts. You will play a key role in shaping Dr.Bags digital presence, fostering customer retention and brand awareness throughout this journey.
Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.
The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers; he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art.
2. SPECIFIC RESPONSIBILITIES
Have a complete understanding of Dr.Bags’ services so as to recommend and answer clients’ questions proficiently. Training will be provided
Under the supervision of the operations manager, support in day-to-day processing of service order which involves skilled checking, assessment and explanation of services for cleaning, colouring, protection coating and repair services for bags, accessories and footwear
Oversee daily and weekly deliverables to follow up on payments, service completion dates, and schedules in accordance with order workflow system
Communicate with customers through various channels, provide a seamless customer service experience to uphold client service excellence, and provide professional customer support
Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock-taking exercises
Proactively acquire knowledge regarding luxury brand news, new services, new product information, customer feedback, and staff communication
Communicate customer issues with operations team, and devise ways of improving customer experience, including resolving problems and complaints
Simple packing, processing orders, forms, applications, and ad-hoc requests
3. COMPETENCIES
Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully
Gain experience on online e-commerce dynamics and platforms for luxury service industry
To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in an online retail environment
Acquire database management skills
Develop ability to multitask, organise, prioritise, and manage time effectively
Assistant Chemist (No Experience Required) / Environmental Industry
Full-time
Full-time
Junior Executive
Singapore, Singapore
Others
1 week ago
Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant Chemist to join their team, in hop..
Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant Chemist to join their team, in hopes of developing the current high performing team. They are located in the West.
Responsibilities
Receive, label, and document all incoming lab samples for accountability.
Process samples through drying, crushing, splitting, and pulverizing.
Prepare and mix fluxing reagents for furnace operations.
Mix reagents for acid digestion and conduct smelting for metal extraction.
Assist in recovering precious metals like gold and silver.
Perform fire assay testing of precious metal scraps using the cupellation method.
Validate, ensure accuracy, and report analytical results.
Monitor analytical procedures, address deviations, and maintain quality standards.
Keep records of samples, standards, and equipment usage.
Support equipment maintenance and maintain a clean, organized lab environment.
Identify and log equipment issues for resolution and troubleshoot analytical methods as needed.
Ensure proper disposal of lab waste, including hazardous materials, in compliance with regulations.
Any ad-hoc duty as assigned
Requirement
Min Diploma in Chemistry or related field.
Knowledge in safe handling of industrial chemicals.
Experience in handing/Recovering precious metals is add bonus.
Experience and the ability to operate ICP / XRF is an added bonus.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
Responsibilities:
• Provide excellent customer service through personalized conversations
• Communicating in a friendly disposition regardless int..
Responsibilities:
• Provide excellent customer service through personalized conversations
• Communicating in a friendly disposition regardless internally or externally.
• Ensure all calls, chats, emails are handled promptly & professionally.
• Respond to inquiry, feedback and provide resolution in accordance with the company service standards
• Perform data entries and quality checks on bookings for future arriving guests
• Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
• Liaison between various business units on satisfying guests requests
• Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
• Know the pricing, packages, and convert opportunities into sales
• Ensure compliance with all company policies and procedures and regulatory requirements.
• Excellent time management, attention to detail, and perform ad-hoc duties when assigned
• Perform other ad-hoc assignment and project as and when necessary
Requirements:
• Customer Service Experience with Good Communication Skills
• Able to work on weekends and public holidays (On rostering)
• Responsible and Accountable, and able to Work as a Team
• Good Enthusiasm and Willingness to Learn
• Dynamic, Independent, Reliable, and Flexible Approach
• Able to offer Solutions to Daily Issues, and handle Office Administration
• Possess good working attitude and have a strong sense of responsibilit
• Good Knowledge of MS Office and Web Chats will be an Advantage
** Luxury Tours & Travel partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.
Industry: Logistics