We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Description
Welcome and attend to customers, providing an excellent one-stop experience at all times.
Maintain and develop client relationships
Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
Maintain the showroom and product layoff.
Handle customer support and liaise with Sale Managers.
Training will be provided.

Job Requirements
Independent and self-motivated individual.
Having a positive attitude to adapt to the dynamic environment.
Experience in E-commerce and online retail would be an advantage.
Prior sales experience would be an advantage.

You will be part of our Contract Logistics team, adding your expertise to the delivery of Operational Excellence.

Your Responsibilities

You will be responsible for a range of operational activities within the warehouse including, but not limited to:

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills And Experiences

• At least 3 years of customer service/warehouse experience preferred.
• Experience in handling customer inquiries, issues, and complaints in a professional manner.
• Familiarity with warehouse management systems (WMS) and inventory control procedures.
• Ability to coordinate and track orders, shipments, and deliveries accurately.
• Proficiency in using computer systems and software relevant to warehouse operations and customer service (e.g., ERP, WMS or SAP systems, Microsoft Office).
• Work location - Pioneer, Singapore.

Working hours: 10am to 6pm (Monday to Friday)

Are you passionate about connecting talent with opportunity? As a Recruitment Specialist, you will play a key role in attracting, evaluating, and placing top candidates within our growing organization. Join our HR team and help shape the future of our workforce!

Key Responsibilities:

• Develop and implement creative sourcing strategies, using job boards, social media, and databases to find the best candidates
• Use targeted recruitment methods such as job advertising to attract high-quality applicants
• Review and evaluate resumes and applications, identifying candidates who best match the roles
• Conduct pre-screening interviews to assess candidate fit, skills, and potential
• Manage the interview process, shortlisting top candidates for further stages
• Facilitate smooth communication between candidates and hiring managers, including negotiating agreements and offers
• Organize and lead job fairs and recruitment events to boost the company’s brand and attract talent, from planning to execution
• Assist with various HR administrative tasks to ensure a seamless recruitment process

Requirements:

• Minimum Diploma and above
• Excellent communication and interpersonal skills for building relationships with candidates and hiring managers
• Ability to conduct effective interviews and evaluate candidates for various roles
• Proactive, self-driven, and able to work independently as well as in a team

Why You Will Gain:

• Hands-on experience with recruitment tools and strategies
• The opportunity to contribute directly to building a top-tier team
• Growth potential within a dynamic and supportive HR environment

If you are ready to make a difference by finding and hiring the best talent, we'd love to hear from you!

EA Reg. Number: R21100629

EA License Number: 22C1278

Working hours: 10am to 6pm (Monday to Friday)

Are you passionate about digital trends and innovative marketing strategies? We are seeking a Digital Marketing Specialist to join our team and help drive our brand’s online presence. If you are skilled in content creation, SEO, and social media marketing, this role offers an exciting opportunity to make an impact.

Key Responsibilities:

• Develop and execute digital marketing campaigns across multiple channels, including social media, email, SEO, and paid advertising
• Create engaging content for social media platforms, blogs, and websites to attract and retain target audiences
• Optimize website content for search engines (SEO) to improve organic traffic and search rankings
• Manage and monitor social media accounts, analysing performance metrics and adjusting strategies for maximum engagement
• Run and optimize PPC (pay-per-click) campaigns to increase traffic and conversions
• Collaborate with design, sales, and product teams to align marketing strategies with business objectives
• Track and report on key performance indicators (KPIs) for digital campaigns, using tools such as Google Analytics, to measure success
• Stay up to date with the latest digital marketing trends, tools, and best practices
• Conduct market research and competitor analysis to identify opportunities for growth
• Assist in email marketing efforts, including creating newsletters and managing email lists

Requirements:

• Minimum Diploma and above
• Strong understanding of marketing analytics and tools like Google Analytics, Google Ads, and social media platforms
• Creative skills with the ability to produce compelling content
• Excellent communication and writing skills
• Ability to manage multiple projects simultaneously in a fast-paced environment

Why You Will Gain:

• An opportunity to shape the digital presence of a growing brand
• Hands-on experience with the latest marketing technologies and tools
• The chance to collaborate with a talented and passionate team
• Career growth opportunities within a dynamic and innovative environment

EA Reg. Number: R21100629

EA License Number: 22C1278

Working hours: 10am to 6pm (Monday to Friday)

We are looking for a well-organized and efficient Office Administrator to manage the day-to-day administrative operations of our office. If you thrive in a fast-paced environment and enjoy being the backbone of the office, this role is perfect for you.

Key Responsibilities:

• Manage day-to-day administrative tasks such as answering phones, scheduling meetings, and organizing office supplies
• Oversee the maintenance of office facilities and equipment, ensuring a clean and productive work environment
• Handle incoming and outgoing correspondence, including emails, letters, and packages
• Assist with organizing company events, meetings, and workshops, ensuring smooth coordination
• Prepare and maintain documents, reports, and presentations for management and staff
• Manage office calendars and appointments, ensuring efficient scheduling and time management
• Serve as the first point of contact for office visitors, directing them appropriately and answering general inquiries
• Support HR and other departments with administrative tasks, including filing, data entry, and employee onboarding

Requirements:

• Minimum Diploma and above
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Ability to work independently and prioritize tasks effectively

Why You Will Gain:

• A vital role in ensuring the smooth running of office operations
• Opportunities to collaborate with multiple departments and contribute to company success
• A dynamic and supportive work environment with growth potential

EA Reg. Number: R21100629

EA License Number: 22C1278

Work Location: 59 Senoko Rd, Singapore 758123 (Company bus at 08:00 AM from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219)

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Alternate Saturdays (B): 08:30 AM - 12:30 PM

Benefits

Flexi Dollars: $800

Annual Leave: 14

Eligible for VB in December and June

• Overall in charge of the CSO and CSA team (frontline team)
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues
• Prepare reports & present recommendations to external stakeholders and management
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Singaporeans only. Preferably with work experience in automotive industry
• Minimum Diploma
• Bilingual in English and Chinese to liaise with Chinese speaking stakeholders
• Possess excellent interpersonal skills, customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team in a similar trade (automotive/logistics/industrial)
• Willing to work Mondays to Fridays 08:30AM - 05:30PM and alternate Saturdays 08:30AM - 12:30PM

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Job Description

• Provide sales support to Internal and External parties
• Respond and process incoming enquiries and orders
• Prepare orders, invoices, delivery order, etc
• Interact and communicate with customers to establish relationship
• Perform administrative duties
• Perform ad-hoc duties assigned by immediate superior

Requirements

• Customer Service to provide customer care to Chinese speaking customer groups. Knowledge of Mandarin dialect is essential
• Possess good communication and interpersonal skills
• Positive attitude, enthusiastic to learn and a team player
• Able to commence work on a short notice will be an added advantage
• No prior experience are welcome to apply

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Responsibilities:

• Assist operation / logistics manager in carrying out duties
• Customer Order processing and monitoring shipment status
• Shipment coordination with Forwarder and Trucker
• Generate shipment report
• Update and file shipping documents
• Perform invoicing to customer
• Assist program on daily report / data support
• Perform shipment declaration

Job Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

JOB DESCRIPTION:

• 5 day work week
• Basic salary + High Incentive
• AWS
• Staff discount, voucher and monthly redeemable treatment

RESPONSIBILITIES:

• Assist in calling and follow up of daily new Leads (Warm Leads)
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry
• Ensure all activities are conducted in line to the quality standard
• Assist on any ad-hoc tasks as required

REQUIREMENTS:

• Must be able to work retail hours and on weekends and public holidays
• Customer service oriented, Positive and highly motivated individuals.
• Target driven and possess can-do attitude
• Excellent communication skill
• Well-groomed, good interpersonal skills and confident
• Experience in relevant field will be an added advantage

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Working hours: 10am to 6pm (Monday to Friday)

Are you a passionate storyteller with an eye for design and a knack for innovation? We are looking for a Creative Executive to join our dynamic team and lead the development of unique, engaging content across various platforms. If you are brimming with fresh ideas and eager to bring them to life, this is the role for you!

Key Responsibilities:

• Develop and execute creative concepts for campaigns, digital content, and marketing materials
• Collaborate with marketing, sales, and product teams to align creative output with brand objectives
• Design, create, and manage visuals and multimedia content for social media, websites, and other platforms
• Participate in brainstorming sessions to generate innovative ideas for branding and advertising strategies
• Manage the entire creative process from conceptualization to delivery, ensuring timelines and quality standards are met
• Stay updated with industry trends and competitor activities to inspire fresh ideas and maintain a competitive edge
• Review and refine content, ensuring a consistent brand voice and visual identity across all channels
• Coordinate with external vendors, photographers, and videographers when necessary
• Support the marketing team in event planning and promotional campaigns with creative input

Requirements:

• Minimum Diploma and above
• Proficiency in graphic design tools such as Adobe Creative Suite (Photoshop, Illustrator, etc.)
• Strong understanding of digital marketing and multimedia content creation
• Excellent communication skills, with the ability to present ideas and creative concepts clearly
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

Why You Will Gain:

• A dynamic work environment that encourages creativity and innovation
• The opportunity to shape the brand’s identity and influence its voice
• A platform to showcase your creative ideas and see them come to life across multiple channels

EA Reg. Number: R21100629

EA License Number: 22C1278

Working hours: 10am to 6pm (Monday to Friday)

Are you eager to explore diverse functions and grow into a leadership role? Our Management Associate Program offers a unique opportunity to gain comprehensive experience across various departments, including marketing, sales, human resources, and operations.

Key Responsibilities:

• Immerse yourself in the daily operations of multiple departments to understand how each contributes to the organization’s success
• Participate in a job rotation program, learning the ins and outs of different teams and functions
• Attend meetings, workshops, and events, contributing insights and collaborating with team members
• Analyse data, compile reports, and present findings to enhance team performance and decision-making
• Engage in fieldwork and provide evaluations to support the improvement of the company’s services
• Gain an understanding of management perspectives, company policies, and business practices across all phases of operations
• Meet the goals and objectives outlined for your traineeship, showing dedication to personal and company growth
• Shadow experienced team members to learn methods, procedures, and standards critical to departmental success
• Offer support across departments, from data entry to strategic planning and client service
• Regularly report on company progress and compile performance reports for evaluation

Requirements:

• Minimum Diploma and above
• Strong willingness to learn and adaptability to work across different departments
• Proactive and self-motivated with a positive attitude towards personal and professional growth
• Flexibility to rotate between different departments and take on diverse responsibilities

Why Join Us?

• Learn from experienced professionals and develop your skills in a fast-paced, dynamic environment
• Gain hands-on experience across multiple departments, offering diverse exposure to different business functions
• Grow your career with a structured development path aimed at nurturing future leaders

If you are passionate about learning, adaptable, and ready to take on new challenges, apply now and start your journey with us!

EA Reg. Number: R21100629

EA License Number: 22C1278

Working hours: 10am to 6pm (Monday to Friday)

We are looking for a dedicated and proactive Human Resource Officer to join our team and support the HR team in its daily operations. If you have a passion for people management, employee relations, and organizational development, this role is a perfect fit for you.

Key Responsibilities:

• Assist in the recruitment process, including job postings, screening candidates, scheduling interviews, and onboarding new employees
• Handle employee queries related to HR policies, procedures, and benefits, ensuring timely and accurate responses
• Maintain accurate employee records and update the HR database with all relevant personnel information
• Assist with the administration of compensation, benefits, and performance management systems
• Coordinate training and development programs for employees to enhance their skills and performance
• Handle disciplinary matters and employee grievances, ensuring all issues are managed fairly and in line with company policies
• Prepare and process HR documents such as employment contracts, termination letters, and other administrative forms
• Monitor and maintain compliance with labour laws and company policies to ensure a safe and lawful workplace
• Organize employee engagement activities to promote a positive working environment and strengthen team cohesion

Requirements:

• Minimum Diploma and above
• Strong organizational and multitasking skills to manage various HR functions
• Excellent communication and interpersonal skills, with the ability to maintain confidentiality
• Problem-solving skills with a proactive approach to handling HR issues
• Ability to work independently and in a team-oriented environment

Why You Will Gain:

• Opportunities to be involved in multiple HR functions, including recruitment, employee relations, and training
• A dynamic and supportive environment that fosters professional growth
• Hands-on experience in developing and implementing HR processes
• A chance to contribute to building a positive workplace culture and improving employee satisfaction

EA Reg. Number: R21100629

EA License Number: 22C1278

Working hours: 10am to 6pm (Monday to Friday)

We are seeking a skilled and dynamic Liaison Officer to serve as a key link between our organization and external stakeholders. If you excel in communication, problem-solving, and relationship management, this role is ideal for you.

Key Responsibilities:

• Act as the primary point of contact between the organization and external parties, including clients and partners
• Develop and maintain positive relationships with stakeholders to facilitate effective communication and collaboration
• Coordinate and manage communication efforts to ensure that all parties are informed and aligned on project goals and updates
• Resolve any issues or conflicts that arise between the organization and stakeholders, providing solutions and ensuring satisfaction
• Prepare and deliver presentations, reports, and updates to stakeholders, ensuring clarity and alignment with organizational objectives
• Organize and attend meetings, workshops, and events to represent the organization and gather relevant information
• Collaborate with internal teams to address stakeholder concerns and feedback, ensuring timely and appropriate responses
• Monitor and evaluate the effectiveness of liaison activities and adjust strategies as needed to improve stakeholder engagement
• Ensure compliance with relevant regulations, policies, and procedures in all interactions with external parties
• Maintain accurate records of communications and interactions with stakeholders for reference and reporting purposes

Requirements:

• Minimum Diploma and above
• Excellent interpersonal and communication skills, both written and verbal
• Strong problem-solving abilities and the capacity to handle complex issues effectively
• Ability to build and maintain professional relationships with diverse stakeholders
• Strong organizational and multitasking skills to manage multiple responsibilities and priorities
• A proactive and adaptable approach to work, with the ability to thrive in a dynamic environment

Why You Will Gain:

• An opportunity to play a crucial role in fostering and maintaining relationships between the organization and its external stakeholders
• The chance to develop and enhance your communication and problem-solving skills
• Experience in representing the organization in various forums and events
• A supportive work environment with opportunities for professional growth and development

EA Reg. Number: R21100629

EA License Number: 22C1278

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Update clients records in the system
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English and preferably bilingual
• Work location - Orchard area

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

About The Swim Starter:
The Swim Starter's journey began in 1981, inspired by Coach Ben Tham's commitment to water safety after a personal tragedy. Over the years, we’ve developed a proven curriculum focused on equipping young swimmers with essential water survival skills. As a company deeply rooted in a mission to prevent unnecessary tragedies, we are dedicated to teaching children critical water safety and swimming skills in a supportive, professional, and nurturing environment.

Job Description:
The Customer Acquisition Officer plays a pivotal role in driving enrollment and ensuring a seamless experience for potential and existing customers. You will be responsible for both pre-sales and post-sales engagement, creating a welcoming environment for prospective clients while building long-term relationships that foster customer retention.

Key Responsibilities:

Pre-Sales:

• Coordinate and arrange free trial swimming classes for potential customers.
• Engage with inquiries (via text, calls, and walk-ins) to provide information about classes and the benefits of swimming with The Swim Starter.
• Proactively follow up with leads to encourage attendance at trial classes.

Post-Sales:

• Follow up with customers after trial classes via text and calls, addressing queries and building rapport.
• Effectively convert trial attendees into paying customers by emphasizing the value of our swimming programs.
• Maintain accurate records of customer interactions and track conversions to ensure targets are met.

Requirements:

• Language Skills: Bilingual in English and Mandarin (to communicate effectively with a diverse client base).
• Customer-Centric Approach: Strong interpersonal and communication skills, with a natural ability to engage and build trust with customers.
• Persuasive and Influential: Confident in converting leads into paying customers through effective communication and relationship-building.
• Organized and Detail-Oriented: Ability to manage schedules, follow up on leads systematically, and maintain accurate customer records.
• Self-Motivated and Results-Driven: Proactive attitude with a focus on achieving enrollment and conversion targets.
• Team Player: Collaborative mindset, willing to work closely with other team members to ensure the smooth operation of trials and customer engagement.
• Empathy and Patience: Understand the needs of parents and children, addressing their concerns with care and professionalism.
• Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
• Tech-Savvy: Basic proficiency in CRM tools and Microsoft Office Suite (Word, Excel) or a willingness to learn.
• Reliability: Punctual and dependable, with a commitment to upholding the company’s values and mission.

Working Hours and Environment:

• Working Days: Tuesday to Sunday (Mondays off).
• Weekday Hours: 10:00 AM - 7:00 PM.
• Weekend Hours: 9:00 AM - 6:00 PM.
• Probation Period: In-office work required.
• Post-Probation: Hybrid work arrangement (office and work-from-home flexibility).

Why Join Us?

• Salary: SGD $2,200 to $2,500.
• Contribute to a meaningful mission that prioritizes water safety and children’s education.
• Be part of a dynamic and growing team in an organization with over four decades of history.
• Opportunity for career growth and hybrid work flexibility after probation.

• Proactively respond to client inquiries and provide them solutions.
• Responsible for job assigning to other departments.
• Report to general manager.
• Clients' status follow up.
• Create daily service job schedules and, in cooperation with the Sales Managers.
• Communicate with overseas team member by solving their enquires.
• Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs.
• Coordinate with the team to ensure accurate invoicing of customers with due regard to the profitability expectations.
• Responsible for replying to the queries from clients and suppliers.
• No experience are welcome to apply. On job training provided.

JOB REQUIREMENTS

• Good customer service, friendly and well spoken.
• Language abilities: Must be able to converse in English.
• Chinese communicating is an advantage. We got oversea subsidiaries at other country.
• Min SPM or GCE O-LEVEL.
• Basic computer skills is required.
• Prior experience is preferred but not required.