Objectives of the position:

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/harnessing environment is an added advantage
• Experienced in SAP SD Module is an added advantage

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Key Responsibilities

1. Handle Customer Inquiries: Respond to customer queries via phone, email, or Whatapps chat regarding products, pricing, delivery and quality.

2. Resolve Customer Complaints: Address and resolve customer complaints related to food quality, safety, or

delivery issues.

3. Process Customer Orders: Assist with processing customer orders, including managing inventory, tracking

shipments, and resolving order discrepancies.

4. Provide Product Information: Offer information and support to customers about food products, ingredients, allergens, and nutritional content.

5. Collaborate with Production and Logistics Teams: Work with production and logistics teams to resolve

customer issues related to product availability, delivery, or quality.

Secondary Responsibilities

1. Maintain Customer Records: Update customer records and databases with accurate information, including

contact details, order history, and preferences.

2. Participate in Quality Assurance: Participate in quality assurance activities, such as product testing, to ensure

customer satisfaction and regulatory compliance.

3. Support New Product Launches: Assist with launching new food products, including providing customer

support, training, and product information.

4. Monitor Customer Feedback: Analyze customer feedback and complaints to identify trends and areas for

improvement.

Requirements

1. Food Safety Knowledge: Familiarity with food safety regulations, such as HACCP, GMP, and allergen

management.

2. Customer Service Skills: Excellent communication and problem-solving skills to provide exceptional customer

service.

3. Product Knowledge: Familiarity with food products, ingredients, and nutritional content.

4. Time Management: Ability to prioritize tasks, manage multiple customer inquiries, and meet deadlines.

5. Teamwork: Ability to collaborate with production, logistics, and quality assurance teams to resolve customer

issues.

Working Hours and Environment

1. Working Hours: Typical office hours, with occasional overtime to support peak production periods or

customer inquiries.

2. Work Environment: Office environment, with occasional visits to production facilities or warehouses.

Note that specific job scopes may vary depending on the company, industry, and specific role.

Interested applicants, please apply with your updated latest resume, stating your current and expected salary.

Singaporeans / Singapore PR and Malaysians are most welcome to apply.

My client is a Construction company located at Tiong Bahru.

Customer Support Engineer

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.

• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.

• Provide administrative support for sales meetings, product presentations, and other related events.

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.

• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.

Requirements:

• Exposure in Engineering or a related field preferred.

• Experience in sales support or customer service roles is an advantage.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.

• Ability to handle multiple tasks, work under pressure, and meet deadlines.

Job Description

• Manage monthly principal service billings
• Handle all incoming phone calls, emails, and faxes promptly and professionally.
• Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.
• Follow-up and respond promptly on customer backorders, contracts, enquires and requests.
• Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.
• Ensure conformance to required Standard Operating Procedures.
• Manage daily invoice scanning
• Follow up with key customers on outstanding invoice payment.
• Provide Administrative support, as and when required.
• Act as backup for other team members, as and when required.

Required Skills

• Service-oriented and possess pleasant disposition
• Strong team-player, with ability to work independently
• Good spoken and written communication skills
• Good interpersonal skills
• Systematic, meticulous with strong problem solving skills
• Possess good initiative, with desire for continuous learning

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Position Title: Production Technician

The Role:

• Oversee daily operation of respective production requirements
• Maintain process control and carry out routine check verification and repair work
• Carry out periodic and preventive maintenance programs
• Maintain records of maintenance programs
• Assist Engineer in maintaining list of spare parts
• Ensure production operation meets the company’s quality policy and objectives and comply with customer requirements
• Assist Production Supervisor in initiating action to prevent occurrence of product non-conformity
• Ensure compliance with quality standards, safety regulations, and EHS policies

Benefits:

• Basic up to $2600
• Shift Allowances: $5 per Day / $15 per night
• Transport Allowance
• AWS + VB

Working Location:

• Joo Koon

Shift Details:

• Day Shift: 7:20 AM – 7:30 PM
• Night Shift: 7:20 PM – 7:30 AM
• Work Pattern: 4-3-3-4
• Rotation: Monthly rotation between day and night shifts

Skills/Qualification:

• Relevant NITEC/Higher NITEC/Diploma qualifications
• Troubleshooting skills
• Ability to work rotating shifts
• Candidates without prior experience are welcome to apply

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Gisalle Lim

Registration Number: R23115299
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Are you seeking an environment that helps you improve and grow your personality?

Our client cultivates a culture of continuous learning, where each individual is encouraged to seize control of their own destiny. They are on a quest to attract the finest talents to join in their journey towards mutual prosperity. They deal with many clients in assisting them to market their products.

Introduction:
One of the leading Sales and Marketing agency that specialise in face-to-face marketing with proven track records. They work with renown clients in different sectors, becoming one of the leading sales force over the years.

They provide external source of revenue for their clients and help them to increase their brand awareness through their specialise training.

Nice to have:
1. Strong interpersonal skills and ability to interact effectively within the team.
2. Self-driven mindset, genuine interest in driving projects forward and seeing them through to completion.
3. Excellent verbal and written communication skills, and presentation skills. Solution-driven able to perform in a performance-based industry.

What's provided?

1. Opportunities for Professional Development and Growth.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Laboratory Technician:

• Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
• Conduct sampling, testing, and analysis for paint products.
• Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
• Participate in trial applications and inspections outside the lab under supervision.
• Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
• Communicate progress or delays effectively with the line manager.
• Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.

Requirements:

• Diploma in related field
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Customer Service cum Receptionist (1 year contract - renewable)

• Working Days: 5.5 days, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Bishan / Upper Thomson

Job Scopes:
1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3. Maintain an effective communication to ensure customer retention
4. Generate reports and suggest service improvement initiatives and processes.
5. Perform cashiering duties
6. Maintain and update appointments for servicing and repairs.
7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8. Upsell products and services to customers
9. Other ad hoc duties assigned by manager

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Us

At Royal Organisation, we’re all about creating opportunities for young, driven individuals to excel in sales and marketing. We specialize in face-to-face interactions, representing big-name clients and helping them connect with their customers.

If you’re looking for a dynamic, fun, and fast-paced environment to kickstart your career, we’re the place to be!

What You’ll Do

- Engage directly with customers through face-to-face interactions to promote our clients' products.

- Learn and apply effective sales techniques and strategies.

- Collaborate with team members to achieve shared goals.

What We’re Looking For

- A people person who loves connecting with others.

- Team players who thrive in a high-energy environment.

- A positive attitude and a hunger to grow and learn.

Why You’ll Love It Here

- 1-on-1 Mentorship: Get personalized coaching to level up your skills.

- Climb the Ladder Fast: Your growth depends on your performance, not seniority.

- Fun Vibes: Travel, team bonding, and loads of exciting activities await!

Join us

If you’re ready to build your future, make new friends, and work with amazing brands, let’s make it happen.

Apply now!

Responsibilities:

• Function as Demand & Supply Specialist to manage monthly operations, mid-long term sales forecasting for countries
• Work closely with counterparts such as cross functional team and distributor to maximize sales with appropriate production
• Create monthly demand & supply plan and negotiate with distributor
• Explain demand & supply thinking way to cross function team to secure production allocation for future months
• Simulate and create rundown to discuss with distributor based on supply outcome
• Input monthly full spec orders into global system and ensure accurate orders is sent to production side
• Visit distributor and dealers regularly to gather feedback from frontline and improve forecast accuracy
• Monitor sales achievement daily/monthly and discuss countermeasures with Distributor or Function team to bridge the gap

Requirements:

• Degree in Business/Marketing/Economics/Engineering/Finance related
• No experience welcome to apply as on the job training provided
• Strong in analysis, problem solving and numbers
• Possess good time management, communication & negotiation skills, as well as good interpersonal skills
• A team player with strong determination & perseverance, able to work independently.
• Proficient in MS Office (especially Excel).
• Excellent communication skills and a team player
• Well organized with good time management abilities to meet deadlines and schedules
• Determined and takes strong ownership in task
• Able to travel overeas and work overtime when required
• 5 days week, Automobile MNC

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

About Us:
We are a dynamic and fast-growing immigration consultancy firm dedicated to helping individuals and families achieve their dreams of relocating to new countries. With a strong reputation for excellence and a client-focused approach, we are expanding our team and seeking a highly motivated Experienced Sales Consultant to join us. If you are a results-driven sales professional with a passion for helping others and a knack for closing deals, we want to hear from you!

Role Overview:
As a Sales Consultant, you will play a pivotal role in driving our business growth by converting leads into satisfied clients. You will work closely with potential clients to understand their immigration needs, present tailored solutions, and guide them through the process with confidence and professionalism. This role is ideal for someone with a proven track record in sales, excellent communication skills, and a desire to excel in a commission-driven environment.

Key Responsibilities:

• Proactively reach out to potential clients through various channels (phone, email, social media, etc.) to generate and convert leads.
• Build and maintain strong relationships with clients, understanding their unique immigration needs and providing tailored solutions.
• Conduct consultations to explain immigration services, programs, and processes in a clear and engaging manner.
• Meet and exceed monthly and quarterly sales targets.
• Collaborate with the immigration team to ensure a seamless client experience.
• Stay up-to-date with immigration policies, programs, and industry trends to provide accurate and relevant advice.
• Maintain detailed records of client interactions and sales activities in the CRM system.

Requirements:

• Minimum of 2 years of experience in sales, preferably within the immigration sector. Highly experienced sales professionals without direct immigration experience will also be considered.
• Proven track record of meeting or exceeding sales targets.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced, commission-driven environment.
• Chinese language proficiency is highly preferred, but candidates of all backgrounds will be considered.
• Basic understanding of immigration processes and programs is a plus but not mandatory.

What We Offer:

• High Commission Payouts: Uncapped earning potential with a competitive commission structure.
• Flexible Work Environment: Opportunity to work in a supportive and collaborative team.
• Professional Growth: Ongoing training and development to enhance your skills and knowledge in the immigration sector.
• Impactful Work: Make a meaningful difference in the lives of clients by helping them achieve their immigration goals.
  If you are a driven sales professional with a passion for helping others and a desire to excel in a high-reward environment, we would love to hear from you! Join us and be part of a team that transforms lives through exceptional service and expertise!

Note: Only shortlisted candidates will be contacted for an interview.

We are looking for the most outstanding candidate to represent the clients we work partner with, providing fitting solutions to meet specific requirements and drive results.

We are looking for people who will “walk the talk”. There is no such thing as a mundane routine here! Be prepared for an unparalleled environment!

Why choose us?

1. Career Development

We are determined to provide you with the necessary resources, mentorship, and growth opportunities to fuel your professional advancement

2. Travel Opportunities

We encourage collaboration among our offices and teams worldwide. As a result, team members may have opportunities to work on projects that involve travel to other cities or countries, fostering a deeper understanding of diverse cultures and business practices

3. Personal Growth

We offer a wide range of learning and development opportunities, including workshops, training sessions, and mentorship programs. We believe that growth happens when we push our boundaries

Who are we looking for?

• A growth mindset - the belief that abilities and intelligence can be developed through dedication and hard work
• Team members with the attitude that is more likely to share knowledge, seek guidance from others, and contribute to a supportive and knowledge-sharing culture within the organization

Job Description

Handle customer appointments booking, incoming call & register customers

Handle check out transactions on the computer system

Provide excellent customer service and treatment recommendation to customers

Relationship building with existing and new customers to maximize sale opportunities

Handle customer problem and feedback

Deliver professional consultation and evaluation of customers’ needs

Follow up consultation with customers with regards to their treatments and products purchased

Job Requirement

Pleasant personality and have great patience

Able to handle counter system

Good in communication

Relevant work experience preferred

Must be able to work on weekends and public holidays

Job Description & Requirements

Key Accountabilities

• handle enquiries via phone, email and social media platform
• prepare sales proposals for existing and new customers
• execute order processing and order fulfilment tasks
• collate monthly sales report
• prepare invoices and work with Accounts Department to ensure prompy payments
• schedule work for technical teams to meet customers timelines
• liaise with external vendors : suppliers, contractors and business partners
• other adhoc duties assigned by Management

Requirements

• minimum 2 years of working experience in the Sales/Customer Service field
• minimum OA level or equivalent
• excellent spoken and written English skills
• proficient in MS Excel, Words & powerpoint

Job Description:

We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are addressed and their issues are resolved in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about shipment status.
• Maintain a positive and professional attitude in all interactions with customers.
• Collaborate with other team members to improve customer service processes.
• Perform any other duties as assigned by the Supervisor or Manager.

Requirements:

• Fresh graduates or candidates with no experience are welcome.
• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude, adaptable, and willing to learn.

ROLES & RESPONSIBILITIES: -

Perform monitoring activities using tools provided as well as reviews of transactions flagged out

Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA. -

Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client

Handle ad hoc duties as required

REQUIREMENTS:

- Minimum 1 year of experience working in an administrative role

- Fast learner and good team player

- Demonstrates good communication skills and comfortable to work in a fast-paced environment

- Working/shift hours are 10am-10pm, 4 days a week

- Able to work rotating shift hours including weekends and public holidays

Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Possess a customer-centric mindset
• Meticulous & hardworking with strong organizational and analytical skills
• Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
• High level of integrity and can be trusted in handling confidential information
• Able to work well in a team as well as being independent and pro-active
• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
• Able to work after office hours when required
• Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
• Experience in managing multiple projects/engagements with short deadlines is an advantage
• Working hours: 8.30am - 5.30pm (Mon to Fri)

Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

KEY RESPONSIBILITIES:

· Support the event sales team

· Prepare proposals, contract, and event orders under the guidance of the sales team

· Help manage client communication including answering inquiries and following up on leads

· Coordinate with the marketing, operations, finance team regarding sales initiatives, exhibitor fulfillment and payment

· Assist in maintaining accurate records of sales activities and client interactions in CRM system and other event platforms

· Provide administrative support, such as data entry, report generation, documentation and file organization

· Participate in post-event evaluations and gather client feedback

JOB DETAILS:

Sales Support:

- Extract and distribute sales enquiries from HubSpot to all sales staffs consistently and on time

- Build up the Sales Pipeline on Salesforce based on the data collected from HubSpot

- Tracked sales leads and ensure Sales Team to update the weightage percentage promptly

- Processed sales order, including preparing and sending the contracts to Exhibitors

- Manage, track and update the “live” floor plan, marking booths as on hold or reserved, adding, merging,

moving… booths/spaces

- Monitored the contracts status and keep Exhibitors and the sales team informed of any delays or issues.

- Coordinate with Finance team to ensure timely billing

- Collect and upload Exhibitor information (displayed name, logo, company description, exhibitor profile) on Online Exhibitor Manual

Coordinating:

- Serve as the primary point of contact between the sales team and other departments (eg: marketing, finance, sales team)

- Help organize and coordinate during the event

Customer Service:

- Maintain and update MYS & Salesforce system with customer information, contract status and pipeline data

- Address customer inquiries, provide the event information, and resolve issues as needed

- Follow up with customer on pending payments and pending returned contracts

Report:

- Provide weekly updated Sales Report to Management

- Maintain and monitor the sales revenues report

Keep track of Exhibitors’ sponsorship tier level, number of badges and tickets

QUALIFICATIONS

· Strong interest in event sales, or event management

· Enthusiastic and willing to learn

· Excellent communication and interpersonal skills

· Detail-oriented and able to handle multiple tasks in a fast-paced environment

· Proficiency in Microsoft Office (Word, Excel, Powerpoint)

· Ability to work independently and as part of a team

· Only Singaporean/ PR need apply

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Role Description

We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers. If you have the ability to always smile and strive to make our clients happy, then we want you.

Duties & Responsibilities

• Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)
• Search for information within our CRM to deliver accurate answers to questions from potential buyers whilst entering any new data into the listings to enrich the information
• Qualify potential buyers expressing interest in Propseller listings
• Coordinate and (re)schedule property viewings for buyers against the schedule of the assigned Real Estate Consultants / internal teams to meet team targets and maximise sales opportunities for each call/enquiry
• Track and update your team tasks and activities through our in-house tech platform
• Produce regular reports and conduct improvement-sharing sessions
• Support ad-hoc tasks and projects from time to time.

Ideal Candidate

You have at least 6 months of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.

Requirements

• Diploma or equivalent;
• Experience in customer service/sales support/call center would be beneficial
• Must be fluent in written and spoken English as the role requires the candidate to answer enquiries via online chatroom or phone
• Proficient in Google Suite / MS Office and with computers in general
• Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts
• Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic
• Attention to detail: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast
• Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks
• Agility: You can think on your feet and a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.
• Achievement-oriented: You are a highly-driven individual and enjoy the thrill of outperforming expectations.

You Get

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT
• Swimming pool and gym access: access to our office swimming pool and gym
• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more
• Quarterly town halls: Quarterly town halls including company-wide physical gatherings
• Team lunch budget: Quarter budget for team bonding lunches or dinners
• Bi-annual performance and salary reviews: giving all the opportunity to progress fast
• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
• 100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day
• Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 1 week

If your application is selected:

Part 1 - Online (2 hours)

• 30 min – Introductory Call with Talent Acquisition Associate
• 20 min - Online Test
• 1 hr – Meeting with our Head of Success & Service and People & Culture Director
• Reference checks

Part 2 - In person (1 full day, weekday/weekend)

• Day-in-the-life with training and job simulation (stipend provided)
• Meet with CPO

Compensation

• On-target earnings of $2,800 to $3,100 / month (90% base, 10% variable)
• Uncapped performance-based bonus
• Stock options

Responsibilities:

lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Requirements:

Min. 1 year of experience n Contact Center.

Willing to work on rotational shift and PH.
Project needs mandarin/non mandarin speaking both candidates for this role

GENERAL DESCRIPTION: Ensure customer satisfaction by providing a high level of communication, both internal and external, along with the proper execution of customer orders from initial inquiry through delivery of product on domestic and international sales. The Sales desk must contribute to the planning, direction, and coordination of the sales and customer service efforts of the Company for generating revenue and profits respectively.

DUTIES:

1. Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals to customer with a high focus on securing the order.
2. Follow up on tender/ quote to determine if they will become orders or lost sales. Provide feedback to management and outside sales for further follow-up.
3. Perform accurate and thorough order entry and assure proper contract review has by performed for each order.
4. Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided for and assist in scheduling of orders by prioritizing customer delivery requirements as needed.
5. Communicate with customers timely to maintain customer satisfaction throughout job.
6. Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle.
7. Analyze and provide explanations to management when order does meet acceptable levels of profitability.
8. Communicate as needed with inside and outside sales group to promote sales of company’s products and services.
9. Support receivables department as required to ensure payment terms are adhered per contract.
10. Maintains timely and accurate input of quote activity, sales bookings, and department records respectively.
11. Perform job functions in accordance with Vallourec Tube-Alloy’s Standard Operating Procedures.
12. Evaluate standard operating procedures and order entry systems for accuracy and suitability.
13. Dedicate the time required to achieve customer satisfaction and the responsibilities of an Inside Sales Associate, beyond normal work hours, if necessary.
14. Maintain required department documents such as specifications, price list, discount list, customer account list, and any other controlled documents issued to sales.
15. Must be flexible to travel to other locations to assist in workload or attend external training as required.
16. Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit.
17. Perform other duties as assigned.

AUTHORITIES:

• Direct liaison to Customer from initial enquiry to delivery.
• Formulating pricing and lead time for commercial offers to customers
• First level of review on Customer PO before releasing for scheduling.
• Internal coordination with departments – carries the voice of the customer from order receive to delivery.

ACCOUNTABILITIES:

• Achieving annual sales targets for revenue and profitability
• Managing and maximizing Customer Satisfaction throughout sales cycle
• Translating customer pains and market trends to Sales Team to improve and adapt Organization’s offerings

REPORTS TO: Department Supervisor as applicable per facility.

QUALIFICATION/EXPERIENCE:

• Possesses at least a Degree or Diploma
• Minimally 2 years’ experience as inside sales/customer Service function.
• Strong interpersonal and communication skills is desirable
• Well versed in Microsoft Office suite applications
• Fresh graduates with strong analytical and problem solving skills are also welcomed to apply

SPECIAL SKILLS:

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers, vendors, licensors, or employees of organization.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software; Order processing systems and Manufacturing software or equivalent combination. Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.