Job Description & Requirements

• To be accountable for delivering sales volume to meet targeted sales objectives.
• To be responsible for the planning and implementation of our new product’s launching activities.
• To liaise and negotiate with local market personnel & suppliers of beauty products from various countries for products procurement.
• Should have knowledge about the demand of products used by the local customers, should able to negotiate with the suppliers for best prices.
• Responsible to market the saloon and our products through direct marketing, media, email marketing and through social media.
• Constant updates in social media about our products and promotions.
• Responsible to decide offers and promotions according the festivals and seasonal promotions.
• To build and strengthen the relationships with customers, buyers, retails personnel and relevant parties to ensure smooth operations of business.
• To promote and market the products to the local buyers, to market new products from overseas especially from Indian organic natural products and herbal products to local market.
• To lead, supervise and manage our merchandising team to ensure the effectiveness of works
• Developing a solid and trusting relationship between clients, major key clients and company.
• Make product appeal to the target market
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• To resolve any inquiries/issues/complaints arising from the customers.

Overview:
The Country Manager will lead the first AI driven travel agency's operations in the SEA country. The role involves overseeing strategic planning, team leadership, and customer service excellence while working closely with the IT Team to implement AI-driven projects. The Country Manager ensures smooth operations and technological innovation, driving growth and maintaining a competitive edge in the travel industry.

Responsibilities:

1. Regional Strategy and Business Development

• Develop and implement business strategies tailored to the unique needs of each region.
• Drive growth and market expansion across Singapore, Malaysia & Indonesia.
• Build strategic partnerships with regional travel suppliers, including airlines, hotels, and local operators.

2. Technology and AI Integration

• Collaborate with the IT Team on AI projects, such as personalized customer experiences, operational automation, and data analytics.
• Lead the adoption of AI tools to optimize bookings, recommendations, and customer interactions.
• Align AI initiatives with regional market trends and operational needs.

3. Operations Management

• Oversee day-to-day operations across all regions, ensuring consistency in service quality and operational efficiency.
• Address regional challenges, adapting strategies to local regulations and customer preferences.
• Standardize processes while allowing for regional customization where necessary.

4. Financial and Performance Oversight

• Manage budgets and financial performance across regions, ensuring profitability and resource optimization.
• Analyze regional performance metrics and use AI-driven insights to inform decision-making.
• Develop strategies to achieve sales targets and improve operational cost management.

5. Leadership and Collaboration

• Lead and inspire teams across multiple regions, fostering a collaborative and innovative culture.
• Work cross-functionally with regional teams, IT, and product development groups to meet business goals.
• Provide training and development opportunities to regional managers and staff.

6. Customer Experience and Market Insights

• Ensure superior customer service across all regions, leveraging AI to personalize interactions.
• Gather regional customer feedback and implement solutions to enhance satisfaction and loyalty.
• Stay informed about regional travel trends, adapting offerings to meet customer expectations.

Qualifications and Skills:

Educational Background:

• Bachelor’s degree in business administration, Tourism Management, or a related field.
• Advanced degrees or certifications in business management or AI integration are preferred.

Experience:

• 7+ years in senior management roles within the travel or technology sector, with regional responsibilities.
• Experience working across Southeast Asia and China is highly desirable.
• Proven success in managing cross-regional teams and implementing tech-driven initiatives.

Skills:

• Strong leadership and strategic planning abilities across diverse markets.
• Proficiency in AI tools and technologies for operational and customer enhancements.
• Deep understanding of regional market dynamics, regulations, and customer preferences.
• Excellent communication and collaboration skills, including cross-cultural competence.

Key Performance Indicators (KPIs):

• Revenue growth and market share expansion.
• Successful implementation of AI projects.
• Customer satisfaction and retention rates.
• Operational efficiency and financial performance improvements.

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The Product Manager is responsible for the development and implementation of strategic plans for the assigned categories to achieve the company’s financial goals and objectives, improve market share, customer satisfaction, and productivity performance measures for the company.

• Achieve category sales, profit, income goals and objectives by developing and implementing business plans for the assigned categories
• Develop, implement, and manage an optimum product mix that focuses on customers’ needs
• Develop and implement promotional trade plans that bring excitement and incremental sales and profitability to the stores
• Maintain strong supplier partner relationships in the pursuit of the growth of business
• Manage sourcing of the right products internationally, which fits the demands of local customers
• Perform periodic range reviews to maximize the sales and profitability performance
• Develop and implement a competitive pricing strategy that delivers value to our customers
• Establish collaborative retailer/supplier relationships to maximize income/terms/discounts to improve sales and profitability of the category
• Ensure compliance with the Company’s policies including but not limited to the product inventory management process
• Achieve reduction in shrink budget objectives through disciplined buying and inventory management processes
• Extract and prepare weekly analysis reports for submission to Senior Management
• Any other ad-hoc projects or duties as assigned

About You

• Degree / Diploma in Business, Retail Management and/or a related field
• Min. 3 - 5 years of experience in sourcing and buying, category management, account management, etc.
• Excellent communication skills to collaborate with the internal team, external vendors, and stakeholders

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines

About Us

A leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven’s products and services range ensures that customer service is always at the heart of every one of its branches.

The Role

• To ensure current and new property leases including subleasing and concessionaires are managed in a sustainable format and aligned with company budgetary objectives by;
  - Site/tenant sourcing
  - Lease negotiations
  - Lease documentation
  - Networking with partners including but not limited to landlords, real estate agents and other strategic partners
• To ensure annual store opening and occupancy targets are met
• To liaise and maintain business relationships with landlords and tenants
• To work with SG 7-Eleven business unit to understand and translate their real estate requirements into actual working requirements
• Work with admin executive to ensure leases and all real estate related documentation, including and not limited to leasing are kept updated and in line with company policy
• Play an active business partnering role by providing property insights through the coordination with Group Property Insights and SG 7-Eleven team.
• Work with SG Convenience Finance completion of financial feasibility analysis for new sites, lease renewals and store refurbishment projects.
• Act as a mediator/communication channel between internal stakeholders and landlords/agents and other government agencies.
• Proactively participate in discussions for new business initiatives through provision of advice/opinion from property’s POV.
• Assist in authorities’ licences application for stores’ operations.

About You

• Degree in Real Estate, Business Admin preferred
• 3-5 years working experience preferred in a similar or related field
• Expertise in Excel, Powerpoint applications
• Familiarity with investment and financial concepts e.g. NPV, IRR, ROI
• Ability to think out of the box to extract data and information desirable
• Presentation skills required as the role would involve meeting with senior management

Design Project Manager - Bringing Creativity to Life with Efficiency

We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe.

A Day in the Life:

• Client Relationship Management:

1. Collaborate with clients to clearly define their design aspirations and translate them into a formal design brief.
2. Facilitate seamless communication between the client and internal design team, ensuring client expectations are met and exceeded.
3. Proactively manage client expectations and navigate through any changes or challenges efficiently.

• Project Planning & Execution:

1. Develop comprehensive project plans using MS Project or similar project management software, outlining key milestones, timelines, and resource allocation.
2. Conduct regular meetings with client and internal teams to ensure clear communication, address design queries, and maintain project momentum.
3. Coordinate effectively with internal designers, landlords, architects, engineers, and other stakeholders involved in the project.

• Procurement & Tendering:

1. Identify and recommend qualified consultants to join the project team through a defined RFP process.
2. Assist the client in the tendering process, responding to technical queries, and clarifying project requirements.
3. Evaluate tender submissions, providing well-informed recommendations to the client for informed decision-making.

• Construction & Handover:

1. Facilitate regular stakeholder meetings throughout the construction phase, ensuring open communication and alignment.
2. Document meeting minutes for future reference and action tracking.
3. Manage client change requests, translating them into clear instructions for the project team.
4. Conduct regular site visits to monitor progress, oversee quality control, and address any logistical concerns.
5. Manage testing and commissioning procedures for project readiness.
6. Coordinate final inspections with landlord, consultants and contractors to ensure project compliance.
7. Prepare punch-lists and diligently follow up with contractors to rectify deficiencies.
8. Manage project close-out, including final accounts, handover documentation (as-built drawings, O&M manuals), and training sessions.
9. Oversee reinstatement and move management activities, ensuring a smooth transition to project completion.

What We Are Looking For:

• Minimum of 5 years of experience managing design projects in the Retail/Corporate industry. Junior candidates with demonstrably strong skills and relevant experience in design management may be considered.
• Proven track record of successfully delivering complex design projects on time and within budget.
• Excellent communication, interpersonal, and negotiation skills in both written and verbal formats.
• Strong organizational and time management abilities.
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing circumstances while maintaining deadlines.
• Proficiency in design visualization software (e.g., AutoCAD, Revit), project management software (e.g., MS Project, Primavera), and communication tools (e.g., Microsoft Office Suite). Knowledge of BIM (Building Information Modelling) systems a plus.
• Experience with design procurement and tendering processes.
• Keen understanding of design constructability, able to identify potential constructability issues early in the design process and collaborate with designers to find solutions. Experience working with contractors and understanding how design decisions impact buildability and cost.
• Working knowledge of construction methods, materials, and regulations relevant to the industry. Ability to oversee construction activities, identify potential quality issues, and implement corrective actions promptly.
• PMP certification and/or LEED accreditation highly preferred. Demonstrates commitment to professional development and best practices in project management and sustainability.

• Position : Admin Assistant / Service Coordinator (Customer Service/Quotation) - Up To $3,500 + AWS
• Location : West - Pioneer
• Working hours : Monday to Friday | 8.15am to 5.30pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + 12 - 18 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Electronics Engineering/Lift Specialist

Main Responsibilities:

• Support daily operations activities in customers servicing
• Receive service request calls from lift companies
• Scheduling of daily service jobs for technician
• Doing quotations and preparing invoices to customers
• Other Ad-hoc tasks assigned by Supervisor

Requirements:

• Minimum of or O’ Level with at least one year of working experience.
• Proficiency in Microsoft Words & Excel.
• Bilingual in English and Mandarin to liaise with clients who can only speak mandarin.

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Role Overview

As the Vice President of IT Planning Team at Systems Office for Asia (ASO), you will be responsible for guiding the strategic direction of our IT initiatives. This role involves leading planning initiatives, improving processes, and collaborating with professionals across the APAC region. Your leadership will help achieve our business goals and improve operational efficiency. If you have experience in IT planning and are a proactive thinker, we encourage you to join our team and contribute to our success.

Job Responsibilities

• Business Plan Development
• Create and promote comprehensive business plans and strategies, ensuring they are effectively communicated and adopted across the organization.
• Collaborate with stakeholders from various regions and departments, including the Head Office, to ensure cohesive strategy development and execution.
• Strategic IT Planning and Execution
• In collaboration with SMEs, propose and evaluate innovative IT initiatives.
• Conduct thorough research and analysis to ensure the feasibility and alignment of these initiatives with business needs.
• Performance Monitoring and Reporting
• Develop and monitor key performance indicators (KPIs) of ASO to track the progress and success of IT initiatives.
• Prepare detailed reports and presentations for management, providing insights and recommendations based on data analysis.
• Generate monthly IT reporting and forecasting for submission to the Head Office, and assist in creating reports and presentation materials for executive meetings.
• Stakeholder Communication
• Act as a liaison between the IT Planning Team and other departments, ensuring effective communication and collaboration.
• Manage IT-related meetings and committees, leading and coordinating IT strategies across APAC managements.
• Cost Optimization
• Identify and implement cost-saving initiatives, including offshoring and other efficiency measures, to enhance operational effectiveness.
• Evaluate existing processes and recommend improvements to reduce costs and increase productivity.
• Strategic Partnership and Ad-hoc Support
• Act as a strategic partner to management, providing proactive support in ad-hoc tasks.
• Support management in evaluating the current organizational framework and proposing improvements.
• Ensure timely and effective responses to emerging issues, contributing to the overall strategic direction of ASO.
• Team Leadership and Development
• Lead and mentor a small team of IT professionals, fostering a collaborative and high-performance work environment.
• Provide guidance and support to team members, ensuring their professional growth and development.

Job Requirements:

• Minimum 10 years of experience in IT planning, including 3 years in strategic planning within the business domain with experience in IT initiatives and collaborated with IT departments.
• Experience in IT planning methodologies, tools, and best practices.
• Experience in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Proven track record in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Strong leadership and people management skills, with the ability to inspire and develop talent.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proactive, responsible, and able to work independently.
• Fast learner with a hands-on approach to problem-solving.
• Familiarity with IT strategy and the implementation of new technologies is preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068053

• Customer ServiceGreet customers warmly and provide excellent service.
  Answer customer inquiries about products, promotions, and store policies.
  Handle customer complaints or direct them to the store manager.
  
• Cash HandlingOperate the cash register and process transactions accurately
  Ensure proper counting and handling of cash.
  Issue receipts and refunds when necessary.
  Balance the cash register at the end of the shift.
  

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Japanese F&B company with 120 stores in Japan, Singapore, Thailand, USA seeking

Senior Customer Service Officer (kitchen and service, must work in store) for 1 outlet

Job description:

1. Assist Manager in working in, operating existing store

2. Assist store operations and inventory management, hiring and cost management

Skills needed:

1. Fluency in English

2. Experience and knowledge of profit and loss and financial statements

3. Kitchen and service experience

5.5 to 6-day work week with some travelling over some weekends.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are looking for an FOOD SERVICES FLOOR MANAGER to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Assistant restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals.

You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. Responsibilities •

Coordinate daily Front of the House and Back of the House restaurant operations •

Deliver superior service and maximize customer satisfaction •

Must be efficient at bar. Cocktails, mocktails etc.

Respond efficiently and accurately to customer complaints •

Regularly review product quality and research new vendors •

Organize and supervise shifts •

Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning product

• Ensure compliance with sanitation and safety regulations •

Manage restaurant’s good image and suggest ways to improve it •

Control operational costs and identify measures to cut waste •

Create detailed reports on weekly, monthly and annual revenues and expenses •

Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

• Proven customer service experience as a manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and PeachWorks

• Strong leadership, motivational and people skills

• Acute financial management skills

Job Summary:

QCT is offering a prime opportunity for a seasoned Sales Account Manager to join our team in Singapore.

QCT’s portfolio of leadership software-defined datacenter products with modern infrastructure technologies and software facilitates the creation of comprehensive, end-to-end, and integrated full-featured solutions.

We are looking for a Sales Account Manager with a growth mindset to help take our business and revenue to the next level. This person will be responsible for building the relationship and supporting our customers to solve their challenges with QCT’s products & solutions. He/She will also work closely with internal stakeholders across teams to ensure the business program is successfully delivered.

You must be passionate about cloud and data center technologies with a laser focus on the customers as a trusted advisor and driving sales from enterprises across different verticals.

Job Responsibilities:

• Drive the sales revenue and meet sales target, identifies key accounts, and expand the sales pipeline in both public and private segments
• Identify and creates opportunities to expand business with clients in the areas such as HPC (High-Performance Computing), AI, Higher Education Research, Healthcare, Manufacturing, etc
• Ensure financial goals are met through the product lifecycle in addition to meeting an annual financial goal
• Establish a professional, working, and consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry
• Anticipates technology and/or market trends and provides insights to the customer. Maintains knowledge of QCT’s Enterprise Solutions and competition to effectively address and dispel customer objections
• Responds to all inquiries and requests in a timely and professional manner.
• Ability to multi-task and/or work on multiple sales accounts concurrently
• Establishing a trusted advisor relationship with customers by providing advice and guidance to the customer during all aspects of the engagement
• Prepare proposals and reports & responding to tender documents by collaborating with relevant functional teams
• Networking with new and existing accounts. Attends conventions, conferences, and trade shows as needed
• Partner, collaborate and influence key internal stakeholders to ensure successful product strategy, design, delivery, and support

Job Requirements:

• Bachelor’s degree in BS or BA degree in computer science, engineering, business, or equivalent
• Minimum 5 years of related IT sales experience in cloud technology and/or data center solutions
• Familiar with enterprise and public sector accounts including government and/or Institute of Higher Learning in the areas of HPC & AI, is an advantage
• Strong familiarity with cloud solutions (servers, storage or networking switch) preferred
• Experience in working wth local and/or global SI (System Integrators) is preferred
• Experience as the primary account manager for enterprise customers working with multiple business units and influencing governance and policy is a plus
• Proven experience in running complex B2B sales cycle processes for large companies is an advantage
• Good understanding of the competitive environment for the target customers
• Excellent communication skills, both oral and written, with experience and ability to interface with all levels of the organization
• Ability to clearly articulate business value to customers. Excellent presentation skills in front of all levels of the Customer Organization and C-Level audience
• Problem solving skills with attention to detail
• Consistent track record of meeting or exceeding assigned jobs or targets.
• Ability to work in a multi-cultural environment
• Ability to manage priorities and workflow
• Proven ability to handle multiple projects and meet deadlines.
• Willingness to travel when necessary
• Fluent in English for professional business communication. Proficiency in Mandarin or other South East Asian languages is a plus.

Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 1 year of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

• Position : Sales Manager (Freight Forwarding/ Hunter Role) - Up to $7500
• Location : Penjuru Road
• Working hours : 5 days : Monday to Friday; 8.45 – 6.15
• Salary (commensurate with experience) : GROSS Up to $7500 (Basic up to $5000 + $1000 Transportation + 150 Mobile Phone) + Competitive Commission scheme on top of Salary Package (Target 3 times)
• Duration : Permanent
• Industry : Freight Forwarding

Main Responsibilities:

• Hunt and secure fresh business and customers
• Meet targets and/or increase the organization's revenue, volumes, and gross profit
• Execute business development strategies and tactics
• Interact with local and overseas vendors / agent (including Air, Ocean, and others) on securing the best rates in the market for customer proposal purposes.
• Manage and analyze the performance of owned customers, identify the need for action and execute these actions
• Work on tenders/RFQs/Bids if required
• Contribute ideas on process improvements & implementation of related improvements.
• Execute and manage all other jobs as assigned by superiors.

Requirements:

• Ability to secure fresh business and customers independently
• Possess own customer base
• Knowledge in License / Bonded / Alcohol warehousing would be an added advantage
• Min. 5 years in a customer facing role in freight forwarding, shipping line, air cargo, logistics, supply chain or similar industries, in the roles of business development, sales, commercial, operations or customer service.
• Knowledge of customer retention and experience in dealing with customers
• Posses own transport
• Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: [email protected] or call me at: 6398 5689 for more information.

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Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

At OTSAW, innovation knows no bounds. OTSAW Singapore-based robotics & AI company disrupting the Healthcare, Security and Cleaning sectors through the use of autonomous robots. We have customers in 20+ countries with a total of 1000+ robots deployed to date. The Robotics Solutions Sales Manager is a strategic and enthusiastic solutions driver who puts our customers at the core of everything we do. This role is responsible for developing industry-specific relationships, driving revenue by negotiating and optimizing complex opportunities, and using data and analytics to build a consultative solution for our customers. The Robotics Solutions Sales Manager will establish and strengthen key customer and channel partner relationships with a focus on driving revenue. This role is based in Singapore and will require regional travel.

Job Description

Regional Market

• Proactively make outbound calls, maintain follow-ups with regional partners, and conduct market research on potential leads to drive significant pipeline growth within the assigned region.
• Spearhead high-profile sales pitches and maintain positive customer/partner relations to achieve long-term partnerships.
• Support execution of strategic sales plan and setup of international sales network
• Work with existing products/services to find new channels and markets for distribution.

Singapore Market

• In charge of tenders, project quotations-related matters of assigned accounts.
• Responsible for service delivery of customer accounts and prioritization of work requests including full control and ownership of all escalations and issues.
• Accountable for establishing and achieving pipeline targets and coordinating related activities in alignment with management-approved objectives.
• Initiate cross-departmental alignments to achieve outstanding solutions and services for the customers.

Job Requirements

• Candidate must possess at least a bachelor’s degree/ Diploma in Business/Engineering or equivalent.
• At least 3-5 Year(s) of working experience in B2B sales and account management, preferably in tech or healthcare industry.
• Proven sales track record and hunter mindset.
• Proven troubleshooting skills within a support environment, including a strong sense of commitment and drive towards incident resolution.
• Excellent analytical, communication, and service management skills.
• Must be able to travel overseas to develop channel distribution network.
• Proficient in MS Office, MS Teams
• A team player with excellent time management skills.

Why OTSAW?

• Be a part of the revolutionary journey to transform the future of robotics
• Innovation Mindset, Simplifying Lives
• Dynamic work environment, offering great opportunities to learn and grow

1. Must qualify for mandatory documentations to work in Changi Airport (i.e. Airport Pass administered by Airport Police)

2. Rotational shift work (e.g. week 1 - 0800H to 1700H // week 2 - 1300H to 2200H // week 3 - 1800H to 0300H // week 4 - 0100H to 1000H etc)

3. Work environment subjected weather elements (i.e. no shelter at airport tarmac, under rain / sun)

4. Proficient communications in English (to liaise with various stakeholders operating at the flights)

5. Basic literacy in Microsoft office (for generating & submitting of daily operational / incident reports etc)

6. Point of contact for client's operational counterparts; to coordinate & implement changes as directed.

7. Possession a valid Airfield Driving Permit (ADP) would be a bonus.

Job Scope & Responsibilities

- Oversee financial planning and business performance analysis by handling full set of accounts and ensure timely closing

- You will ensure the accuracy of financial statements and adhere to corporate reporting timetables such as preparing quarterly GST submission and Corporate Tax submission & liaising with external auditor

- To ensure compliance with established financial processes, local compliance requirements, financial reporting policies and ensure all filing is done in a timely and accurate manner.

- You must possess the knowledge to evaluate the company's P&L and will be responsible to plan for the implementation of finance strategies.

- Provide management reports monthly & yearly & Audit Schedule to Director and perform any other duties as assigned by the management

Requirements

- Possess a degree in accounting, finance or related field with at least 5 years of relevant experience.

- Prior experience from the F&B industry is an advantage.

- Have a strong understanding in inventory management and costing.

- Possess strong communication, presentation skills & positive working attitude

- Software skills: MS Office, ERP software such as TALLY & SAP preferably