✨ Enthusiast – Be the Soul of Our Hospitality Magic! ✨

About Us

Welcome to a dining journey where flavors tell stories, and every guest is part of our family. We’re inspired by Burma’s rich cultural heritage, blending Southeast Asian and South Asian traditions with a modern touch. Our venues—from riverside escapes to intimate cocktail bars—are more than spaces; they’re experiences. At the heart of it all? Exceptional menus, signature drinks, and heartfelt service.

Why You’ll Love Joining Us

We’re more than a workplace—we’re your home away from home. Here’s what makes our team shine:

Become a Dining Experience Leader – Lead with Passion and Heart!

Step Into Your Next Career Chapter in F&B – Where Leadership Meets Excellence!

Are you someone who thrives in an exciting, fast-paced environment? Do you have a knack for leading teams while creating unforgettable dining experiences? We’re looking for a Dining Experience Leader who loves guiding others and ensuring guests receive top-tier service every time. If you’re ready to take charge and bring your leadership skills to the table, then this opportunity is for you!

Why You'll Love Working with Us:
Work-Life Harmony: Enjoy a 5-day workweek to maintain that perfect balance between work and personal life.
Plenty of Time to Recharge: With 14 days of annual leave, you’ll have the chance to unwind and come back refreshed.
Rewarding Performance: Take home up to $80/month in performance incentives that recognize your hard work.
Sharing in Our Success: Be part of a company that rewards dedication with profit sharing and annual bonuses.
Daily Fuel: Stay energized with two free meals provided during every shift.
Your Role as Dining Experience Leader:
Warm & Welcoming: Make guests feel right at home by greeting them with a smile and enthusiasm that sets the tone for their experience.
Smooth Operations: Master the point-of-sale (POS) system and coordinate orders to ensure everything runs like clockwork.
Problem Solver Extraordinaire: Respond to guest queries and resolve any concerns with professionalism and care.
Maintain Excellence: Keep the dining area clean, hygienic, and inviting, providing a welcoming atmosphere for all.
What Sets This Role Apart:
Growth at Every Step: Career advancement opportunities are at the heart of what we do. With us, you’ll always have the chance to grow.
Tailored Training: Receive specialized training designed to enhance your skills and help you shine in the F&B industry.
Supportive Culture: We’re a tight-knit team that values collaboration and believes every contribution makes a difference.

Is It Time to Lead?
If you’re ready to make an impact and take your F&B career to new heights, apply now and embark on your leadership journey with us. Your career, our family, endless possibilities!This version emphasizes leadership and growth while keeping a warm and inviting tone, making it more appealing and engaging for potential candidates. The phrasing is designed to inspire and invite candidates to see themselves in a leadership role within the company.

EA Personnel R22110043 Tan Eng Kang

EA License 21C0430 A Dreamworks Company Pte Ltd

Responsibilities

• Welcome the guest at the entrance and assist to lead guest to their table
• Ability to create and articulate the menu to the guest
• Host and engage the guest while serving food and beverage
• Process the food orders and operating a cash register, replenishment of stocks, polishing the cutleries and completing other assigned tasks
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service

Requirements

• Minimum GCE ‘O’ Level or equivalent
• Minimum 1 year experience in Food & Beverage in Hotel
• Good interpersonal and communication skills with cheerful personality

• Joining Bonus up to $3,500

• On Job Training (paid)

• Monthly salary up to $3,309

Responsibilities:

• Bike patrolling duties at public roads according to schedule

• Enforcement against illegal parking and perform checks against unlicensed operators

• Attend to feedback on enforcement related matters

• Steps up duties at school (E.g. enforce against illegal parking outside school)

Requirements:

• Candidate must possess at least Secondary 2 education

• Candidate must possess class 2B license

• Singaporean Only

Working Shift Pattern:

• Every 3 Days of work, 1 off day and 4 Days of work, 1 off day. 12hours permanent shift (Can choose permanent day/night shift)

Salary & Benefits :

• Annual Increment

• New Hire Bonus

• Orientation Program & On-Job Training

• Progressive Wage Model

• Promotion Opportunities

• Medical & Dental Benefits

Interested applicants may WhatsApp: 9113 2437 Pauline Koh

We regret that only shortlisted candidates will be notified

Job Overview:

With 2 years of experience, the Steerman is expected to have gained proficiency in handling the SR Harbourcraft.

Only Singaporean or PR may applied.

Key Responsibilities:

• Operate SR Harbourcraft with accuracy and attention to navigational details.
• Regularly check and monitor SR Harbourcraft to ensure functionality.
• Report any malfunctions, irregularities, or concerns with the SR Harbourcraft or other critical equipment.
• Proficient with charts, maps, and GPS systems.
• Lead in coordination with the rest of the crew during docking, undocking, or other crucial maneuvers.
• Assist in the regular inspection and perform minor maintenance tasks .
• Maintaining logs of navigation activities, courses, and any issues related to the SR Harbourcraft.
• Ensure compliance with relevant safety regulations, operational procedures, and environmental guidelines while operating the SR Harbourcraft.

Required Skills and Qualifications:

• 2 years of experience in a Steerman certified by MPA.
• Ability to navigate and steer SR Harbourcraft safely and effectively.
• Familiarity with navigation systems, including charts, GPS, and other technologies.
• Strong communication skills, both verbal and written.
• Basic knowledge of SR Harbourcraft maintenance procedures.
• Knowledge of safety protocols and emergency procedures.
• Ability to work under pressure and adapt to changing conditions.

Desired Attributes:

• Strong attention to detail and situational awareness.
• Proactive in maintaining equipment and identifying potential issues.
• Ability to work well within a team and follow direction.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health within the Telehealth Core:

Research Associate (NUS eHealth Projects)

At the Telehealth Core we leverage technology & design to accelerate research and improve outcomes in behavioural health & chronic diseases. We focus on delivering tailored interventions in healthcare by building digital tools and harnessing the insights from users and patients.

Are you passionate about exploring the intersection of technology and human behavior? Do you thrive in research environments and enjoy translating complex ideas into impactful publications? If so, we’re looking for a UX Research Associate to join our team and drive innovation in Human-Computer Interaction (HCI).

About the Role
As a UX Research Associate, you will:
• Conduct in-depth research in HCI, with a focus on user experience and usability.
• Author and contribute to academic papers, reports, and other publications.
• Collaborate with interdisciplinary teams to integrate research findings into product development.
• Conduct user studies, analyze data, and provide actionable insights to improve products and services.
• Stay updated on the latest trends and methodologies in HCI and UX design.

What We’re Looking For
• Educational Background: Master’s degree in HCI, UX, Interaction Design, Psychology, or a related field.
• Research Skills: Demonstrated experience in academic or applied research, with strong skills in qualitative and quantitative methods.
• Writing Proficiency: A proven track record of writing research papers, reports, or publications in HCI or related fields.
• Product Development Knowledge: Understanding of the product development lifecycle and the role of UX research in driving innovation.
• Health Sector Advantage: Experience in healthcare-related research or product design is a strong plus.
• Team Collaboration: Ability to work effectively in interdisciplinary teams and communicate complex ideas clearly.

We are a research group and service core that develops eHealth projects. Our mission to create patient-centered technologies for great health and wellness outcomes. We believe innovation and impact are driven by great user experiences. View our projects at https://medicine.nus.edu.sg/nuhscg/core-facilities/telehealth-core/about-us/

Recruitment is open immediately, and will continue until all positions are filled. a. Send your CV, a cover letter highlighting your research experience and interest in HCI, and a sample of your written work (e.g., a research paper or publication) during the application:
a. Cover letter highlighting career goals and relevant experience
b. Curriculum Vitae, containing details of three named referees

Join us in shaping the future of technology and making a difference in people’s lives. We look forward to hearing from you! Please note that only shortlisted candidates will be contacted.

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Executive/Senior Executive, Workplace Experience, plays a pivotal role in designing and creating positive experiences across key employee lifecycle moments that matter. A positive workplace experience and environment drive productivity and innovation, improve services, aid retention, and create a great employer brand to attract new talents.

Employee Experience

• Design employee experience frameworks
• Review policies and practices, assess their impact on the employee experience and develop interventions where required
• Create programmes and approaches that positively impact the employee experience from the start of the employment journey
• Design ways to improve the organisation culture and build a culture of trust

Employee Engagement and Communication

• Create ways to measure and assess employee engagement
• Create tools and approaches to enhance employee engagement
• Hold meetings with employees and managers to understand team dynamics and needs
• Develop communication materials and design communication approaches to give employees a voice in the organisation

Employer Branding

• Design ways to strengthen and promote Montfort Care employer branding

Analysis and Measurement of Impact

• Analyse and present survey and data results to management team
• Monitor and measure the impact and outcome of programmes

• Bachelor's Degree in Business Administration, Human Resource, Psychology or a related/equivalent field

Relevant Experience:

• At least 3 years of working experience. Experience in Organisation Development/Communications/Human Resource is a plus

Competencies:

• People-Oriented, good interpersonal and relation building skills
• Ability to multi-task and work in a fast-paced and dynamic environment
• Analytical ability & problem-solving skills to analyse information quickly and accurately, and formulate decisions and make recommendations
• Proficient in Microsoft Office and comfortable with various IT platforms
• Excellent verbal and written communication skills
• Effective report writing skills
• Team Player

*Only shortlisted candidate will be notified.

JOB SUMMARY

• We are seeking a talented and driven UX Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, particularly around Cash and Trade products, or experience working on client-facing projects within financial institutions or fintechs. Proficiency in Figma for prototyping and design is essential, as well as a strong grasp of design systems and design system governance. You should excel in both UX and UI design, with a deep understanding of service design principles.
• As a collaborative team player, you will work closely with distributed international teams to create innovative solutions and enhance user experiences. Additionally, you will support ideation sessions and innovation workshops to drive creative thinking and problem-solving. If you're passionate about delivering exceptional digital experiences in the financial sector and thrive in a dynamic, global environment, we'd love to hear from you.

RESPONSIBILITIES
Strategy

• Work with internal teams to obtain an in-depth understanding of our platform product suite and business priorities
• Go deep in researching and understanding our Cash and Trade products and users in close collaboration with our client research and insights team
• Produce high-quality UX based on client research and user testing data
• Create high fidelity prototypes using UI components from our component library
• Present these prototypes to senior leaders and be able to communicate clearly about the process and reasoning that went into the design
• Pro-actively engage stakeholders and collaboration partners to understand the products and business context, and to help them get onboard with your design solution proposals
• Pro-actively engage our team and our stakeholders to stay on top of your work and keep your momentum going

Business

• Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your focus will be on Cash and Trade products on our corporate banking platform.

Processes

• You need to be familiar with the concepts of design language systems, component libraries, UX and UI best practices, and CX fundamentals. You must be able to structure your time and be capable of taking the initiative. You have exceptional written and verbal communication skills, as well as a strong sense of empathy for our audience who utilize our products to drive their businesses. You’re also a meticulous note taker with keen attention to detail.
• You’re a team player and coordinate with others to get things done. You’re open to sharing and giving feedback, and are quick to help where needed. You’re also familiar and comfortable working within constraints, and ready to learn about and practice what’s required when working in a regulated environment.

People & Talent

• Maintain and evolve your capabilities
• Quickly learn and adapt to new situations.
• Have a desire to learn and grow.

Risk Management

• Our team is responsible for delivering quality product and service design, meant to enable colleagues and clients to perform their work efficiently and effectively. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.

Governance

• Our team contributes the Design Community of Practice and the Bank’s central design system, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee and contribute to areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities when and if the opportunities arise. Our focus is on advocating for design and engineering best practices and excellence.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.
• 5+ years of experience in producing UX and UI design, including interactive prototypes using Figma
• Experience working at financial institutions, including fintechs, would be desirable
• Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.
• You have an understanding of human centred design methodologies and usability testing
• Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation
• You also understand global diversity and the ability to advise on solutions that suit all.
• You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.
• You work smart, are flexible and skilled in establishing practical processes.
• Familiarity with Information architecture and interaction design
• Experience in Agile and/or LEAN projects
• Good stakeholder management and influencing skills
• Strong communication skills
• Expert level capability in Figma
• Strong working knowledge of Microsoft Office
• You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.

​​​

Role Specific Technical Competencies

• Strong influencing and communication skills – oral, written and presentation
• Strong understanding of visual elements, including the application of brand standards(Layout, Type, Fonts…)
• Knowledge of corporate banking concepts
• Ability to collaborate with engineers to help and guide them in translating design to code
• Ability to translate UI design into interactive prototypes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

Please Note: this is a contract position (Maternity Cover from February 2025)

Must be able to commit 4 months

DUTIES & RESPONSIBILITIES:

Centre Operations

• Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)
• Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.
• Champion centre specific customer engagement activities to promote client satisfaction and foster retention.
• Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.
• Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).
• Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.
• Partakes in any other duties as assigned

Commercial

• Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

• Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.
• Enhances and delivers desired hospitality quality – e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)
• Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).
• Enhances customer service quality – e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience
• Supports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

• Completion of a minimum of diploma/degree education qualification and/or relevant professional experience of 1-2 years. Candidates from real estate, co-working or hospitality industries are encouraged to apply.
• Sociable individual with excellent communication and prioritization skills
• Attentive to details with a strong sense of passion and determination to excel
• Able to work under pressure and tight schedule with minimal supervision
• Highly driven Hospitality / Customer-Centric Attitude and outcomes focused
• A strong sense of empathy - crucial in solving difficult customer situations and working in teams
• Excellent prioritization and organizational skills to help the team focus its energy and balancing time spent on delivering customer experiences against that of reacting to customer service issues; more proactive planning and execution, with reduced firefighting
• Outstanding written & verbal communication skills in English and the local language.
• Demonstrated confidence and courage in achieving the company’s Mission, Vision and Values by connecting the purpose of one’s work to it.

Responsibilities

• Projection of manpower establishment and review of hiring requests. Partner with the Talent Acquisition team to pre-plan forward hiring for projected attrition.
• Provide advisory support on issues relating to performance management and people management.
• Communicate and advise on HR policies and implement management practices that align with policies and comply to regulations and regularly review and improve on workflow processes & procedures.
• Conduct exit interviews to establish and find out issues relating to staff retention and satisfaction.
• Manage annual/bi-annual mass renewal of practicing certificates for all existing Allied Health Professionals/Pharmacists.
• Prepare reports for supporting departments/overall JHC departments (as assigned)
• Manage all HR operational matters relating to the assigned division/ departments, with support from Shared Services (where applicable).
• Compensation & Benefits
• Partner with the Performance & Reward team to coordinate the promotion exercise and annual appraisal exercises and work closely with the line to review promotion recommendations.
• Address staff queries on compensation matters, with support from the Performance & Reward team.
• Talent Management, Succession Planning & Employee Development
• Partner with Talent Management Specialists and Allied Health HODs in annual talent identification and succession planning exercises and work together on development posting opportunities for identified talents and potential successors.
• Employee Relations, Engagement & Change Management
• Provide advisory support on staff disciplinary or grievance handling including secretariat support for the investigations.
• Support in providing recommendations of interventions to improve employee engagement.
• Partner HODs to provide advice and guidance in the Master Service Agreement for staff secondment and work out the secondment terms and charges for agreement signing.
• Coordinate meetings and preparation of agenda and minutes of meetings.
• Support Annual Budget Planning exercise& submission of accruals.
• Contribute to OJT learning through the sharing of good practices.
• Any other projects assigned.

For interested candidates, please send your most recent and updated resume to [email protected]

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Summary:

• MNC Semiconductor
• 8.00AM to 5.30PM (Mon – Fri)
• VB and Performance Bonus
• Up to $6,500

Job Responsibilities:

• Lead, develop, and execute HR strategies and initiatives in alignment with the headquarters' requirements and overall business objectives.
• Act as a liaison between management and employees by addressing concerns, grievances, and other HR-related matters.
• Oversee the recruitment and selection process to attract and retain top talent.
• Support business growth by fostering development, engagement, motivation, and effective management of human capital.
• Establish and maintain comprehensive HR strategies, systems, policies, and procedures within the organization.
• Foster a positive and productive work environment.
• Implement and manage a performance appraisal system to drive and enhance employee performance.
• Conduct reviews of performance, compensation, and benefits.
• Identify training needs and manage training programs in compliance with ISO standards.
• Provide management with HR-related insights and decision-making support.
• Ensure adherence to RBA (Responsible Business Alliance) standards and legal requirements.
• Handle additional HR responsibilities as required.

Job Requirement(s):

• Degree or Diploma in Human Resources or a related field.
• At least 5 years in the Semiconductor or Manufacturing industry with exposure to HR functions like Compensation & Benefits, Training, and compliance with Singapore employment laws.
• Skills: Proficient in HR systems, databases, and practices; hands-on approach with strong leadership and teamwork abilities.
• Competencies: Proven track record as an HR Manager or Executive, capable of developing and implementing HR policies, procedures, and strategies.
• Familiarity with Responsible Business Alliance (RBA) requirements is a must

Interested candidate may submit UPDATED RESUME to 6990 0434 (WhatsApp – Miya) and only shortlisted candidate will be notified.

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**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

This person will focus on the following:

• Focus on TSM A&P budget management (Non media including promoter management, external event, POSM material and roadshows related)
• Reporting management including sell out forecasting, tracking, consolidation and NOOS (Never Out of Stocks)
• SOH Trade stock reporting and order proposal management
• Work with the team on promoter management, trade display adherence decision making on TSM matters
• Support on end cap, display and concept corner across all retailers

To succeed in this role, you should have the following qualifications and experience:

• Min 7 years’ experience in Trade Marketing, Shopper Marketing and/or Sales (KAM), ideally from a premium consumer brand.
• Fluent in English and ready to learn local languages if not known
• Minimum Bachelor (or local equivalent) in Marketing or Sales
• Knowledge in digital marketing, online sales, promotion management, customer management
• Proven track record in project management, planning, crafting and implementing best-in-class omnichannel marketing campaigns
• Strong end-to-end understanding of Sales and Marketing, balanced experience with online and instore activations
• Knowledge of the Singapore retail landscape and the dynamics of Omnichannel
• Problem-solving and positive attitude with strong rigor and ability to multitask.
• Strong eye for detail while also being able to keep a comprehensive view. Works well with deadlines and is good at prioritization.
• Excellent collaborative skills and flexible attitude and capability to succeed in an international and moving environment.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

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Funeral Operations Manager (1 year contract yearly renewable)

• Working Day: 5-6-5-6 days including weekend and PH
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $4,500 - $5,500

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry
• Candidates with service line operations management experience are welcome to apply
• Requires to work on weekends and Public Holidays
• Advantageous if candidate possesses Class 3/3A driving license

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• 6 Days Alternate Saturday Off, 8.45am-6pm
• Project Locations at West, Singapore (Jurong / Bukit Batok / Clementi)
• Salary: $6,000 - $7,000 + AWS + Variable Bonus

Requirements:

• Degree / Diploma in Architecture / Civil / Structural / Electrical / Mechanical Engineering.
• 3 to 5 years of site management in mechanical and electrical trade.
• Must have working experience in Additions & Alterations (A&A) works in commercial building upgrading project.
• Fine to commit 6 Workdays Alternate full Saturday.

Job Scopes:

• Planning, coordinating and supervising construction projects and completing them in a timely and cost-effective manner.
• Collaborating with architects, engineers and other professionals to determine the specifications of the project.
• Preparing and submitting construction project budget estimates.
• Overseeing the selection and purchase of materials and equipment needed for construction.
• Ensuring compliance with building and safety regulations, and communicating with regulators and inspectors throughout projects.
• Navigating and resolving any problems that might arise onsite, whether they relate to construction delays, safety concerns or cost overruns.
• Evaluating and managing risk, and periodically reporting the progress of projects to stakeholders.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Exciting Entry-Level Opportunity in Sales & Marketing!

We are a dynamic and rapidly growing sales and marketing organisation based in Singapore, and we are seeking enthusiastic individuals to join our vibrant team! If you're passionate about building connections, driving results, and developing your career, this is the opportunity for you.

Key Responsibilities:

✅ Develop a deep understanding of target demographics.

✅ Gain expertise in brand and product knowledge.

✅ Engage with clients through face-to-face interactions.

✅ Lead and execute impactful campaigns.

What We Offer:

Comprehensive Mentorship – One-on-one coaching to help you succeed.

Personal Growth – Enhance your skills and advance your career.

Career Progression – Opportunities to climb the ladder.

Travel Opportunities – Experience other countries, expand your network, and learn from industry professionals while having fun!

Positive Work Culture – Be part of a supportive and energetic team.

Are you ready to kickstart your journey with us? Apply now and let’s shape the future together!

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

• Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
• Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
• In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

• Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
• Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

• Able to handle various scopes of work, as well as handle difficult customers.
• Enjoy interacting with people of all ages and levels.
• Customer service oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Able to make on the spot decision when safety is being compromised.
• Able to speak fluent English. Fluency in a second language will be advantageous.
• Possess intermediate computer skills, familiar with Microsoft Office.
• Able to handle POS system or cashier machines.
• Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Benefits:

• Uniform provided.
• Transport reimbursement.
• Able to convert to Full time staff.
• Free SDC Adventurer Membership after 1 month deployment.
• 20% for dining at BottleTree.

Accounts Executive (AR)

Salary: $3,000 - $3,300

Working hours: Monday - Friday (9am to 6:10pm)

Location: Woodland

Job Responsibilities:

• Ensure that all transactions are well documented.
• Responsible for the full spectrum of Accounts Receivable.
• Ensure accurate and timely processing of Goods Return Note.
• Coordinate local cheque bank-in and daily update of incoming funds to the NAV system.
• To ensure timely updating of customer accounts.
• Monitor and follow-up with customers on overdue account and arrange for debts collection.
• Reconcile Customer Collection with Bank Ledger.
• Responsible on monitoring monthly /weekly Debtors aging.
• Mailing of Statement of Accounts to customers and respond to their inquiries.
• Prepare Accounts Receivable monthly cash flow forecast.
• Preparation of Journal entries for accruals & other adjustment.
• Preparation of monthly and year-end Balance Sheet schedules.
• Liaising with internal and external auditors.
• Looking into strengthening current and process improvement
• Undertake ad hoc duties as assigned.

Requirements:

• Diploma/Degree in Accounting
• At least 3 years of experience in accounting & finance.
• With manufacturing experience would be an added advantage
• Proficiency in Excel and other Microsoft office application

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

As the Regional Product Marketing Manager, Flagship Smartphones (Mobile Experience Business), you will be responsible for driving the growth of Samsung’s FE, S, and Z-series smartphone line-up across the Southeast Asia and Oceania region.

Working with the HQ and regional mobile teams, you will develop strategies for category growth, and will actively support subsidiaries to achieve business objectives. During flagship launch periods, you will be the central coordinator for regional GTM activities, and provide strategic direction and guidance to mobile teams across the region.

As the regional PM lead for Flagship smartphones, on an ongoing basis you will coordinate with various functional teams, including sales, marketing, SCM, customer service, finance, and online. You will drive product, promotional, and channel strategies, while focusing on core KPIs including revenue, profit, and market share targets, and ensuring healthy operations.

• Lead regional management of Samsung’s Flagship smartphone portfolio throughout product lifecycle, to maximize overall sales and profitability
• Build short and mid-term strategies for the category and take ownership of executing across region
• Continuously monitor core KPIs, including sales, profit, TAM, WOS, and market share, adapting strategy when necessary to achieve goals
• Analyse market, consumer, and competitor trends to identify gaps and opportunities to drive category growth
• Lead regional go-to-market strategy and new product launches, working closely with country subsidiaries to ensure full readiness and excellence in execution
• Regularly and actively communicate with category teams in HQ and subsidiaries to ensure full understanding and alignment with global and regional strategies
• Work with global product planning to influence product roadmap, positioning, and pricing for Southeast Asia & Oceania region
• Provide regular progress reports to RHQ and HQ leadership

Skills & Qualifications

• 8-10+ years of relevant experience in product marketing in consumer-focused role
• Experience with product launches and go-to-market strategy & execution
• Demonstrated experience in market analysis and product strategy development
• Regional experience preferred
• Excellent analytical skills and excel capabilities
• Good stakeholder management and collaborative approach
• Good communication and presentation skills
• Experienced in producing polished reports in PowerPoint
• Fluency in Excel is mandatory
• Ability to work in a fast paced environment

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities

• Strategic Project Leadership: Oversee and drive the execution of high-impact regional projects from ideation to completion, ensuring alignment with business objectives and direct contribution to core regional performance indicators.
• Business Insight and Impact: Develop a deep understanding of the regional E-commerce business landscape, proactively identify key opportunities and challenges, and translate them into actionable project strategies.
• Data-Driven Decision-Making: Leverage advanced data analysis to evaluate project performance, assess risks, and provide insights that influence strategic business decisions. Ensure data is integrated into all stages of project planning and execution.
• Dashboard and Reporting: Develop and maintain comprehensive dashboards and reports that track project KPIs, ensuring key stakeholders have access to timely and actionable insights.
• Cross-Functional Coordination: Act as a central point of contact across global teams, facilitating seamless communication, aligning cross-functional goals, and driving collaboration to maximize project impact.
• Process Excellence: Design, implement, and optimize operational processes, leveraging data and business insights to improve efficiency and scalability across teams and initiatives.
• Risk and Issue Management: Anticipate potential risks or obstacles to project success, proactively establish mitigation strategies, and resolve issues to keep initiatives on track.

Qualifications

Minimum Qualifications

• Experience: 5+ years of experience in project management, program management, or business analysis, with a proven track record of managing complex, cross-functional projects that drive measurable business impact.
• Business Acumen: Strong understanding of E-commerce business models, key performance metrics, and market dynamics, with the ability to connect project outcomes to overall business goals.
• Analytical Expertise: Advanced proficiency in data analysis tools such as SQL, Tableau, or Power BI, and experience using data to inform project strategies, track performance, and drive decisions.
• Strategic Thinking: Exceptional critical thinking and problem-solving skills, with the ability to balance long-term vision with immediate execution.
• Communication and Influence: Outstanding communication skills, capable of articulating complex ideas to diverse audiences and influencing stakeholders at all levels.
• Adaptability and Leadership: Proven ability to thrive in dynamic environments, manage multiple priorities, and lead cross-functional teams toward shared objectives.

Preferred Qualifications

• Advanced degree in Business Administration, Data Science, or related fields.
• Experience in managing projects with direct impact on regional or global P&L.
• Familiarity with Agile methodologies, project management tools (e.g., Jira, Asana), and scalable workflow design.
• Demonstrated ability to combine business judgment with data insights to solve ambiguous problems and drive growth.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

At JCU we firmly believe that people are our most valuable asset, so we work to grow and diversify the skills, knowledge, and capability of all our staff. We are alert to the importance of our values in shaping all aspects of our work. Our Strategic Intent remains consistent with our founding act and the enshrined purpose to deliver a sustainable future for the people of the Tropics.

The Executive Global Experience and Europe, delivers advice and guidance to academics and students seeking opportunities for global experience, ensuring all products and services adhere to government policies and procedures.

Responsibilities:

The Executive Global Experience and Europe, is accountable for:

1. Driving engagement with JCU’s Global Experience offerings by building strong relationships with internal and external stakeholders, ensuring products and services meet their needs and expectations.
2. Ensuring the effective management of JCU’s international mobility agreements, ensuring agreements are current, relevant, and aligned with institutional goals while meeting compliance and reporting standards.
3. Ensuring stakeholders remain well-informed through the delivery of publications, communications, and presentations, ensuring information is accurate and meets requirements.
4. Supporting current and prospective students and academic staff throughout their engagement with inbound and outbound Global Experience programmes, ensuring accurate documentation, risk management, insurance compliance, and reporting of outcomes.
5. Delivering high-level support and expert advice to key internal and external stakeholders, ensuring all interactions are professional, customer-focused, and achieve measurable outcomes.

Key selection criteria

1. Undergraduate qualifications with a business-related major.
2. Broad knowledge of the application of international office in higher education.
3. Demonstrated ability to work under broad supervision and collaborate in a geographically dispersed team, delivering quality performance outcomes and contributing positively to business improvement initiatives.
4. High-level organisational, problem-solving, and administrative skills, with the ability to prioritise and meet competing deadlines, and an established record of exercising judgement and initiative.
5. Demonstrated high-level verbal communication and interpersonal skills with proven ability to develop relationships and communicate effectively with academic staff, students, and government bodies, including stakeholders from varying cultures, countries, and backgrounds, with respect and integrity.
6. Demonstrated high-level written and digital literacy, utilising a range of communication methods and social media platforms for business promotion, including the use of a variety of systems to respond to enquiries, record data accurately, and generate and analyse reports.
7. It is a requirement of this position to participate on occasion in operational activity outside of the recognised normal span of hours.

Monthly Remuneration: Commensurate with experience

Closing date: 02 February 2025

JCUS Perks:

• Staff discounts with selected merchants
• Sponsorship for Continuing Education/Workshops
• Medical and Dental Insurance
• Up to 25 days of annual leave

Please send your application via https://careers.jcu.edu.sg/cw/en/listing

We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment, or to make an appointment at a lower job grade.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master programmes in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

Benefits:

• UP TO S$7,500 basis + AWS + variable bonus
• 5 days work week(Monday to Friday, 9am to 6pm)
• Company’s medical insurance coverage
• Up to 18 days of AL for first year

Job Description:

This is a full time role for a Finance Manager located in Senoko Drive. Our client is creating a new and sustainable way of supplying fresh fruit and vegetables to Singapore and you'll be responsible for supports the Head of Finance in managing the organization's financial operations, including budgeting, forecasting, reporting, and compliance. Key responsibilities include financial planning and analysis to optimize costs and improve efficiency, overseeing accounting functions, and ensuring compliance with regulations. The role involves monitoring cash flow, preparing financial statements, and offering insights to guide business decisions. The Finance Manager collaborates with senior management on strategic planning, evaluates financial risks, and drives process improvements. Additionally, the role includes leading the finance team, ensuring tax compliance, maintaining internal controls, and managing relationships with auditors and financial stakeholders.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or a related field (CPA preferred).
• 10 years of experience in finance or accounting roles, with 5 years in a leadership position.
• Strong understanding of financial principles, budgeting, forecasting, and financial analysis.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

WhatsApp me @ +65 8882 1834 for a prompt response to your enquiry!

Charmaine Soh Rui En | Reg No.: R24122333

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

JOB SUMMARY

· We are seeking a talented and driven UX Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, particularly around platform and financial market products, or experience working on client-facing projects within financial institutions or fintechs. Proficiency in Figma for prototyping and design is essential, as well as a strong grasp of design systems and design system governance. You should excel in both UX and UI design, with a deep understanding of service design principles.

· As a collaborative team player, you will work closely with distributed international teams to create innovative solutions and enhance user experiences. Additionally, you will support ideation sessions and innovation workshops to drive creative thinking and problem-solving. If you're passionate about delivering exceptional digital experiences in the financial sector and thrive in a dynamic, global environment, we'd love to hear from you.

RESPONSIBILITIES
Strategy

· Work with internal teams to obtain an in-depth understanding of our platform product suite and business priorities

· Go deep in researching and understanding our Platform and (FM) Financial Markets services, products and users in close collaboration with our client research and insights team

· Produce high-quality UX based on client research and user testing data

· Create high fidelity prototypes using UI components from our component library

· Present these prototypes to senior leaders and be able to communicate clearly about the process and reasoning that went into the design

· Pro-actively engage stakeholders and collaboration partners to understand the products and business context, and to help them get onboard with your design solution proposals

· Pro-actively engage our team and our stakeholders to stay on top of your work and keep your momentum going

Business

· Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your focus will be on Platform services and FM products. This means services that connect and support different products on our corporate banking platform, as well as FM products.

Processes

· You need to be familiar with the concepts of design language systems, component libraries, UX and UI best practices, and CX fundamentals. You must be able to structure your time and be capable of taking the initiative. You have exceptional written and verbal communication skills, as well as a strong sense of empathy for our audience who utilize our products to drive their businesses. You’re also a meticulous note taker with keen attention to detail.

· You’re a team player and coordinate with others to get things done. You’re open to sharing and giving feedback, and are quick to help where needed. You’re also familiar and comfortable working within constraints, and ready to learn about and practice what’s required when working in a regulated environment.

People & Talent

· Maintain and evolve your capabilities

· Quickly learn and adapt to new situations.

· Have a desire to learn and grow.

Risk Management

· Our team is responsible for delivering quality product and service design, meant to enable colleagues and clients to perform their work efficiently and effectively. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.

Governance

· Our team contributes the Design Community of Practice and the Bank’s central design system, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee and contribute to areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities when and if the opportunities arise. Our focus is on advocating for design and engineering best practices and excellence.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Product Owners

· Technology Owners

· CX Design team

· Wider Bank design community

Our Ideal Candidate

· Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.

· 5+ years of experience in producing UX and UI design, including interactive prototypes using Figma

· Experience working at financial institutions, including fintechs, would be desirable

· Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.

· You have an understanding of human centred design methodologies and usability testing

· Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation

· You also understand global diversity and the ability to advise on solutions that suit all.

· You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.

· You work smart, are flexible and skilled in establishing practical processes.

· Familiarity with Information architecture and interaction design

· Experience in Agile and/or LEAN projects

· Good stakeholder management and influencing skills

· Strong communication skills

· IC Agile or SCRUM certification would be desirable

· Expert level capability in Figma

· Strong working knowledge of Microsoft Office

· You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.

Role Specific Technical Competencies

· Strong influencing and communication skills – oral, written and presentation

· Strong understanding of visual elements, including the application of brand standards(Layout, Type, Fonts…)

· Knowledge of corporate banking concepts

· Ability to collaborate with engineers to help and guide them in translating design to code

· Ability to translate UI design into interactive prototypes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers