Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical inform..
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Phil..
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com
Job Scope:
Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
Respond swiftly to customer inquiries, ensuring prompt resolution.
Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
Foster a positive, empathetic, and professional attitude towards customers at all times.
Collaborate and communicate effectively with internal departments to ensure seamless service.
Requirements
A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
Ability to maintain composure and professionalism when dealing with stressed or upset customers.
Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
Previous experience in Customer Support or Call Centre roles is highly preferred.
Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
A distinctive personality and a great sense of humor will be highly valued.
Sales Project Engineer [Electrical | Up to 3500 | Sales/Customer Experience] - SM09
Full-time
Full-time
Others/Any
Singapore, Singapore
Sales / Marketing
1 week ago
Sales Project Engineer
Address: Bukit Merah
5 Days 8.30am to 5.30pm
$2500 to $3500 depends on experience
Requirements
Nitec or Diploma in ..
Sales Project Engineer
Address: Bukit Merah
5 Days 8.30am to 5.30pm
$2500 to $3500 depends on experience
Requirements
Nitec or Diploma in Electrical Engineering or Equivalent
At least on year experience in sales/customer service
Electrical Knowledge
Job scope
Your job and responsibilities include support sales personnel for pre-sales activities, proposing solution that suits customer needs & resolve related solution for site preparation, installation, start-up, commissioning, repair and maintenance of Electrical Power System, Structural cabling, Fire suppression system, UPS, Security Access and CCTV Monitoring System etc.
To supervise and oversee the work progress of project sites. This includes attending to site meeting, coordinating with appointed sub-contractors of various services to see to a smooth completion of projects.
You will be assisting the Electrical Service Department in providing technical support to our staff, customers, and dealers.
Prepare and maintain all project management documentation in accordance with company’s best practices.
Planning and monitoring the project to ensure successful completion within planned timeline as well as status of progress-in-work and report all matters related to project and services.
You are required to perform a complete in-house testing of Power equipment’s.
Answer and attend to service calls, fault-finding, repair and troubleshooting of Electrical System and Power equipment malfunction.
Establish and maintain excellent relationships with the customer project team, supplier, sub-contractors, and clients.
Coordinate and liaise with PEs and/or site supervisors on detail drawings, layout planning and understanding of site requirements.
Prepare, submit, and follow up with applications to the relevant authorities or building management where required.
Preparation of electrical products data & engineering drawing in AutoCAD (2D, 3D).
You may be assigned with other job duties and functions as may be instructed from time to time by your superior or the management.
This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfacti..
This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:
Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.
Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.
Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.
Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience
Requirement :
-1-2 year experience in customer support role
- Possess good HR payroll , leave system , CPF & OT claims concept
- Good communication skills and able to handle difficult customers
HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a stron..
HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a strong focus on customer satisfaction and operational excellence, we are expanding our team to better serve our growing client base.
Role Overview:
We are looking for a proactive and customer-focused Customer Service Coordinator to join our team. The successful candidate will act as the key point of contact for clients, ensuring exceptional service and efficient resolution of their needs.
Job duties:
Liaise with customers, carriers, vendors, overseas agents to ensure smooth shipment
Provide full customer service support (handles enquiries, complaints) to customer, oversea agents
Ensure customer’s orders are processed in a timely and accurately manner
Liaise and update customer closely to resolve customer orders or shipments related issues
Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
Prepare payment requests, ensure all billings are done timely and accurately with all necessary supporting documents
Adhere to SOP and work instructions
Adhoc tasks per request
Job Requirement:
Preferably diploma in Logistics or business admin
Customer service orientated and team player
At least 3 years of working experience in the related field within Freight Forwarding industry is required for this position.
Strong in outlook, Microsoft Office Word, Excel
Good commercial sense and cost management.
Ability to work in a fast paced environment and cope with pressure.
Accountable for complete operational needs, good working attitude, positive mindset and able to adapt to dynamic market changes
Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Prod..
Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being..
Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being involved in a variety of key business functions and collaborating with different teams!
If thinking about these puts a smile on your face, you may be the next Customer Relations Associate we’re looking for!
[About Our Team]
At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.
Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.
Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.
We are on the lookout for our next Customer Relations Associate who enjoys helping customers and is unafraid of learning new things.
If you like the prospects of working in a close-knit team, leveraging tech to work hyper-efficiently while tackling challenges head-on, we’d love to have you on our team!
[Your Growth]
As our Customer Relations Associate, you will have the opportunity to:
Receive structured mentorshipand training to gain the skills you need to excel in the role.
Develop a strong understanding of our products and operations through inter-departmental functions and interactions.
Join our vibrant, close-knit Customer Care team that is the pillar of The Pique Lab: Our Customer Care team members are known for delivering an exceptional customer service experience across different platforms to our customers.
[Your Role]
As the first point of contact for our customers, you’ll be responsible for the following tasks:
Deliver a pleasant walk-in experience by attending to enquiries professionally: You’ll greet our customers warmly & see how we can best help our customers with their challenges. This will include guiding them to the correct centre or classroom and helping them understand which course best suits their learning needs!
Develop strong product knowledge to make appropriate recommendations to our customers: You’ll learn to communicate the key takeaways of each course to our customers. Don’t worry: you’re not expected to hard-sell our programmes & hit any sales targets.
Assist with critical operational activities: You’ll be the bridge between different teams to ensure daily operations run smoothly. This will include reaching out to parents/students for issues onsite and online, troubleshooting technical difficulties during online classes, and ensuring accurate, timely delivery of learning materials.
Manage essential administrative tasks: You’ll be a strong support to our back-end operations such as receiving courier deliveries, supporting data entry & attendance-related matters, and ensuring that our pantries are always well-stocked!
[You, Our Ideal Customer Relations Associate]
[Education]
A Diploma or equivalent from a local Polytechnic. It's a plus if you hold a Diploma in Communications, Business Management or Hospitality Management.
[Skills & Experience]
Strong Communication Skills: You should be able to communicate effectively in written and spoken English. (We don’t need you to speak in Queen’s English. As long as your grammar is accurate and you cen express yourself clearly, that's what matters.)
Patience & Understanding: Engaging with customers with diverse expectations is part & parcel of this role. Every one of our customers has unique needs so we're looking to work with someone who is able to adapt & manage their requests effectively.
[BONUS] Prior Customer Service Experience: It's a bonus if you have prior experience managing a front desk in an education, medical, fitness, retail or hospitality environment.
[Traits]
Organised & Detail-Oriented: You’re able to handle multiple tasks with accuracy and attention to detail.
Team Player Mentality: You’re always ready to lend a helping hand to our team members and customers.
[Your Welfare]
[Biggest Takeaway] Mentorship, Training & Regular Feedback
Market Competitive Remuneration:Junior Associates: S$2.8K to S$3K/month, Senior Associates: S$3K to S$3.5K/month Based on our assessment of your attitude & aptitude, along with any relevant skills & experience that you can bring to the table
Annual Performance Bonus (… up to 3 months bonus for outstanding performers!)
Types of Work Schedules:
Work Schedule A (4 weekdays and 1 weekend), from S$2.8K onwards
2 Weekdays: 12PM to 7PM
2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
1 Weekend: 8AM to 7PM (includes 1-hour lunch break)
Work Schedule B (3 weekdays and 2 weekends), from S$3.0K onwards*
1 Weekday: 10AM to 7PM (includes 1-hour lunch break)
2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
2 Weekends: 8AM to 5PM & 10AM to 7PM (includes 1-hour lunch break)
*As our operational demands are higher during the weekends, we greatly appreciate your availability and commitment to working on both Saturdays and Sundays. We offer the opportunity for additional compensation of up to S$200 per month for individuals who can commit to Work Schedule B on a long-term basis.
Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.
If you’re a Communications/Busi..
Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.
If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!
[About Our Team]
At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.
Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.
Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.
We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!
[Your Role]
As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.
For a start, you’ll be involved in these 3 key growth areas:
Customer Management Superstar:
Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!
Operations Extraordinaire:
Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
SupportCustomer Care team inessential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!
Crisis Communications Champion:
Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new hei..
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore
About the role: Guest Experience Team Leader
As a Guest Experience Team Leader, you will play a pivotal role in ensuring that our guests have a seamless and extraordinary stay at our property. Being at the forefront of delivering unparalleled experiences to our guests, your primary responsibility will be to oversee and coordinate all aspects of a guest’s stay experience, from anticipating their needs to exceeding their expectations. Your ability to deliver warm, welcoming and personalised service will be instrumental in elevating guest satisfaction and brand loyalty.
What you will do:
Guest Relations
Build meaningful connections and maintain strong relationships with guests, addressing their inquiries, concerns and feedback promptly and professionally.
Proactively seek opportunities to enhance their experience during their stay.
Coordinate efforts across departments to create lasting memories for guests celebrating special occasions.
Coordinate the meet and greet for VIPs arrivals.
Coordinate the Lobby Ambassador program.
VIP Management
Develop and maintain relationships with VIP guests and Special Attention guests, recognising their preferences and ensuring extra attention and special treatment for this group of guests.
Manage and anticipate the needs of VIP guests, ensuring personalised services and special arrangements are provided to create unforgettable moments.
Assist with room reservations.
Assist with in room check-in.
Guest Experience Enhancement
Continuously seek ways to enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.
Collaborate with various departments to ensure seamless guest experiences across all touchpoints, focusing on areas such as Front Desk, Concierge, Housekeeping and In Room Dining.
Team Leadership
Lead and inspire a team of Guest Experience Executives/Interns to deliver exceptional service. Provide proper guidance and training, and set clear performance expectations and foster a culture of excellence.
Problem Resolution
Demonstrate effective problem resolution skills and handle challenging situations with poise and tact, focused on a solution-oriented approach and a commitment to guest satisfaction.
Quality Assurance
Conduct regular evaluations of guest interactions and review guest feedback to identify trends and areas for improvement. Take corrective actions and implement strategies to maintain the highest levels of guest satisfaction.
What you bring:
Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.
Proven experience in luxury hospitality, with a strong track record in front office or a similar role.
Exceptional interpersonal skills, with the ability to engage and connect with guests from diverse backgrounds.
Demonstrated problem-solving abilities and a proactive approach to guest satisfaction.
Impeccable attention to details and a passion for creating memorable guest experiences.
Excellent communication skills, both written and verbal, with fluency in English
Familiarity with hotel management systems is a plus
What we offer:
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant
Schedule & Hours:
This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.
To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
Hardware support: ..
To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
Enhanced support for VIP users
Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
Asset management support for end user devices by following defined processes
Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
Onsite support for events such as trade shows or special meetings
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
Job Requirements
Diploma / Nitec in Information Technology, Computer Science, Electronics or related field
3 years of desktop support experience in Corporate environment
5 days work at Raffles Quay
MNC work environment
Salary $2700 - $3000
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.
Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialis..
Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team! In this role, you’ll be at the core of delivering a memorable experience for our customers. Please note, that this position requires flexibility during retail hours, including weekends and holidays.
Position Overview:
Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!
Key Responsibilities:
Customer Assistance:
Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
Act as a brand ambassador, embodying Caring Skin’s values and image.
Problem-Solving
Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.
Appointment Scheduling Support:
Assist in maximizing appointment bookings and scheduling for customers efficiently and organised manner.
Product Knowledge and Enquiries:
Stay updated on new products, services, and promotions to provide accurate information.
Professionally handle walk-in customers, incoming calls, and email inquiries.
Team Collaboration:
Work collaboratively within the branch and across departments to fulfil customer needs and enhance operational efficiency.
Contribute to a positive team environment that values mutual support.
Customer Feedback
Promptly handle customer requests and follow up to ensure satisfaction.
Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
Gather and relay customer feedback to management for continuous improvement
Store Maintenance:
Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.
What You Can Bring to the Team:
A strong focus on customer satisfaction and service excellence
A resourceful, solution-oriented approach to problem-solving
Exceptional communication and interaction skills
Strong organizational, planning, and multitasking abilities
A collaborative mindset that supports teamwork
Requirements:
Open to Singaporeans only
Minimum Diploma/Degree in any discipline
At least 3-years of experiencein customer service or retail sales, ideally in a fast-paced setting
Excellent verbal and written communication skills
Strong problem-solving skills and adaptability
Flexible availability, including evenings, weekends, and holidays
A positive attitude and passion for outstanding customer service
Interest in beauty and skincare is a plus!
What We Offer:
Competitive salary and benefits package.
Opportunities for career advancement within the company.
Employee discounts on products and services.
A supportive and inclusive work environment.
How to Apply:
If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to [email protected] or text to 8779 0917
Join Our Team at Caring Skin - A Certified Great Place to Work!
Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!
Why You'll Love Working Here:
Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.
Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.
Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.
Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.
Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.
You will get to enjoy:
Referral Incentives
AWS and Annual Performance Bonus
Medical benefits
Dental benefits
External training and development opportunities
Products and Services Benefits
Convenient work locations (near MRT)
Job summary"Join Caring Skin as a Customer Service Specialist and be the friendly face creating unforgettable experiences!
Senior Customer service representative (logistics)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
3 days ago
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Execu..
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients including the global organization and provide excellent service for all shipments assigned to you.
The job:
Manage shipping documentation formalities
Ensure proper and timely billing / closing of all job files.
Coordinate day to day operations and transactions for freight forwarding and other related activities
Manage data entries in-house system
Coordinate with various suppliers.
Provide rate to interco whenever neccessary
Assist for rate sourcing with various carriers whenever necessary
Join us if you..
Have minimum 5 years’ experience in freight forwarding or Logistics Industry
Possess excellent communication and interpersonal skills
Pleasant personality and a good team player
Proficient in MS Office
Ability to work independently
DGR trained and OOG Cargo experience will be an advantage
To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.
Good reasons to join:
You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.
We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
What are we looking for?
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing APJ Customer Success and Ren..
What are we looking for?
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing APJ Customer Success and Renewals teams. This hybrid role requires expertise in both areas to drive team excellence and ensure customer satisfaction.
We’re looking for someone with a technical mindset, exceptional relationship-building abilities, and a talent for creating win-win outcomes for customers and the company alike. If you’re passionate about advancing cutting-edge technology while working in an innovative, supportive culture, we invite you to join us in shaping SentinelOne’s future in the APJ region.
What will you do?
Lead and develop a team of Customer Success Managers and Renewal Sales Representatives covering various markets and segments across APJ.
Manage accurate forecasts, set business expectations, and effectively communicate results to senior sales management.
Supervise and execute end-to-end sales activities, including deal assessments, quoting, commercial negotiations, and deal closures.
Provide coaching, guidance, and best practices to enhance sales effectiveness.
Measure and report against KPIs, and create ad-hoc reports as needed.
Proactively manage your team's funnel and assignments to ensure timely renewals.
Conduct quarterly business planning, with a focus on delivering targets.
Assist in recruiting, hiring, and training to maintain a high-performing Renewal Sales team.
Gain and maintain expertise in SentinelOne products and offerings.
Inspire and motivate individuals through leadership, coaching, creative incentives, and recognition of achievements.
What experience and knowledge should you bring?
5-7 years of leadership experience, which includes managing an APJ Customer Success and Renewals Team.
Experience in customer success driving satisfaction, adoption, and retention.
Proven success in renewal sales management within an enterprise software vendor, preferably within cybersecurity.
Skilled at building customer relationships and working with indirect go-to-market models involving channel partners and distributors.
Proficient in Customer Success tools (e.g., Totango, Salesforce) and experienced in creating one-to-many and digital-touch strategies.
Strong communicator with cross-cultural experience and a proven ability to manage customer expectations effectively.
Experienced in leading and mentoring teams, fostering collaboration, and driving results in B2B and SaaS settings.
Technical aptitude for understanding customer challenges and providing best-practice solutions.
Thrives in fast-paced, multitasking environments, with strong organizational and analytical skills.
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders an..
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
Manage and negotiate delivery schedules to ensure they align with customer expectations.
Oversee inventory management, including tracking stock levels and movement.
Update and maintain pricing.
Organize and maintain a comprehensive documentation filing system.
Address inquiries from customers and business partners effectively.
Maintain positive relationships with customers.
Perform additional tasks as needed.
Requirements:
Minimum of 1 year of relevant experience
Proficient in MS Office
Good time management skills, ability to meet deadlines, and strong attention to detail
Good team player with the ability to work independently
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in ..
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales, providing customer service, and managing customer orders. The sales support specialist is also responsible for coordinating sales deliveries as well as recording sales data.
Candidate should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.
Job Description:
· Answering customer inquiries and following up with customers about their order status.
· Compiling a daily list of sales and providing sales data and guides to the sales department.
· Managing sales tracking tools, and compiling reports.
· Monitor sales trends and liaising with supervisor to develop sales strategies.
· Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
· Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
· Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
· Handling administrative duties for the company and its executives and management teams.
· Reporting any unusual activity to your supervisors.
Requirements:
· A high school diploma or equivalent.
· A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
· Experience in administration and high-volume office work may be advantageous.
· Excellent team working, motivational, interpersonal, communication, and customer service skills.
· The ability to multitask and quickly switch your focus.
· Computer literacy, IT skills, and typing skills.
Benefits
Career & Growth Development
Friendly environment
Annual Leave and Medical Benefits
Work Schedule:
5.5 day per week.
Monday to Friday: 9am to 6pm,
Saturday: 9am to 1pm
***Able to start work immediately or with short notice***
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Industry: Logistics