Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Note : Selected candidates will be notified to attend a walk in interview.

https://www.emiratesgroupcareers.com/search-and-apply/466883

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Location: Bedok

Mon to Fri 8am to 5pm

Salary $2200

Have AWS & Bonus

Can go back home on time

Job Description

• Manage shipment documents (e.g., invoice, packing list, bill of lading) to facilitate seamless customs clearance
• To co-ordinate with warehouse team for export/import shipment preparation (i.e. cargo pick up, shipping marks)
• Monitor and follow up on shipment status
• Advise and provide freight cost to sales department

Requirements

• O level
• Able to do email
• No experience welcome as training will be provided
• Able to lift 20kg heavy loads

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Duties

• Process prescriptions and dispense medications, according to set standards and guideline
• Provide medication counseling to patients
• Handle simple prescription interventions
• Manage drug inventory which includes stock replenishment, conducting stock counts and inventory checks
• Supervise and provide training to new pharmacy technicians/assistants
• Assist pharmacists in simple projects

Requirements:

• Diploma in Pharmaceutical Science or GCE ‘O’ Level with a Certified Pharmacy Technician Certification
• Locum pharmacist role available also

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

Personnel EA License No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Hey Hey! Are you seeking an opportunity that helps you improve and grow your personality?

Our company is expanding!!

We are looking for an enthusiastic Junior Events Marketing to join our growing team. We provide development on personal growth, communication skills and we never fail to see teammates walking in and out of the office smiling. :)

Responsibilities:

-Meet and exceed sales targets by effectively managing the sales cycle from lead qualification to closing deals.

-Drive customer acquisition through face-to-face interaction

-Assisting in the expansion of our organizational growth (locally and regionally)

What do we want from you?

-No experience? Fear not, 1-1 mentorship and guidance are provided!

-Keen learning attitude and enjoy interacting with new people

-Hunger for personal development and progress

-Team player

Benefits:

-Opportunity to work in multiple projects

-Attractive Performance Incentives

-Overseas Travelling Opportunities

-Fun Environment

-Team bonding activities

Summary of role requirements:

• No experience required for this role
• Working rights required for this role
• No experience required for this role
• Expected salary: $3000-$5000 per month

We regret to inform you that only shortlisted candidate will be notified.

Join us today!

Roles & Responsibilities

Job Description:

• Assess the creditworthiness of SMEs or Individuals in applying for loans or credit by analysing financial statements, credit reports, and other relevant data.

• Evaluate the potential risks associated with extending credit to customers or counterparties, considering factors such as their payment history, financial stability, industry trends, and economic conditions.

• Develop and implement credit risk policies and procedures to ensure consistent and effective risk management practices across the organization.

• Develop or utilize credit scoring models to quantify credit risk and make informed lending decisions.

• Monitor and manage the organization's credit portfolio, including identifying emerging risks, assessing portfolio performance, and implementing strategies to mitigate risk.

• Ensure compliance with relevant regulations and guidelines governing credit risk management, such as Basel III requirements or local regulatory standards.

• Communicate credit risk assessments and recommendations to senior management, stakeholders, and relevant departments within the organization.

• Make credit decisions, including approving or rejecting credit applications, setting credit limits, and negotiating terms and conditions of credit agreements.

Job Requirements:

• A bachelor's degree in finance, economics or accounting

• 8-10 years’ experience in credit risk analysis, underwriting, or portfolio management is often required, with increasingly responsible roles demonstrating a progression of skills and knowledge.

• Strong analytical skills are essential for evaluating financial data, assessing risk factors, and developing effective risk management strategies.

• A solid understanding of financial principles, including accounting, financial statement analysis, and credit risk metrics, is necessary for success in this role.

• Familiarity with credit risk management concepts, methodologies, and best practices is essential, along with an understanding of regulatory requirements and industry standards.

• Effective communication skills are important for conveying complex information, presenting recommendations, and collaborating with cross-functional teams

• The ability to pay attention to detail is crucial for accurately assessing credit applications, identifying risk factors, and ensuring compliance with policies and regulations.

• Strong decision-making skills are needed to evaluate credit risk factors, weigh potential outcomes, and make informed lending decisions that align with the organization's risk appetite and objectives.

• Proficiency in relevant software tools and systems used for credit analysis, risk modeling, and portfolio management is often required.

• Demonstrate integrity and ethical conduct in their decision-making processes, ensuring fairness and transparency in credit evaluations and lending practices.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Laboratory Technician:

• Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
• Conduct sampling, testing, and analysis for paint products.
• Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
• Participate in trial applications and inspections outside the lab under supervision.
• Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
• Communicate progress or delays effectively with the line manager.
• Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.

Requirements:

• Diploma in related field
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About Us:

We are a fast-growing residential cleaning company that takes pride in delivering high-quality services with efficiency and attention to detail. Our team works in a fast-paced environment where no two days are the same—ensuring that the workday flies by! We are looking for motivated leaders with cleaning and handyman experience to join our team and take charge of daily operations.

Position Overview:

As a Residential Cleaning Team Leader, you will oversee a team of cleaners, ensuring homes are cleaned to the highest standards. Your handyman skills will be a major asset in addressing minor home maintenance tasks that enhance our service. This is a hands-on leadership role where you will be expected to clean, lead, and solve small maintenance issues on-site.

Key Responsibilities:

• Lead and supervise a team of residential cleaners, ensuring efficient and high-quality work.
• Perform residential cleaning tasks, including deep cleaning, dusting, vacuuming, mopping, and sanitization.
• Utilize handyman skills to perform minor home maintenance tasks (e.g., fixing door handles, light repairs, basic plumbing issues).
• Train and mentor team members on best cleaning practices and safety procedures.
• Manage schedules, assign tasks, and ensure all jobs are completed on time.
• Communicate effectively with clients and handle any service-related concerns.
• Maintain cleaning equipment and supplies to ensure a smooth workflow.

Requirements:

• Experience in residential cleaning or a similar fast-paced industry.
• Handyman skills or experience in maintenance, construction, or a trade is a strong advantage.
• Ability to work quickly and efficiently while maintaining high standards.
• Strong leadership and teamwork skills.
• Positive attitude and problem-solving mindset.
• Comfortable working in a physically active role.
• Valid driver’s license (preferred but not required).

What We Offer:

• Competitive salary with performance bonuses.
• A fast-paced, engaging work environment—the workday flies by!
• Opportunities for career growth and leadership development.
• Supportive and team-oriented workplace culture.
• Training to expand your skill set in cleaning and minor home repairs.

Join Our Team!

If you enjoy fast-paced, hands-on work and have experience in cleaning, handyman services, or a related field, we want to hear from you! Apply today and take the next step in your career.

• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

• 5 Working Days
• 8am - 5pm
• Up to $3200 + VB
• Tampines [Company transport provided]

Job Description:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
• Acknowledge customers’ email on queries/feedback/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed

Requirements:

• Minimum Diploma holder
• At least 2 - 3 years of relevant experiences

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• NO SHIFT - 5.25 days week - suitable for candidates with family or study commitments.
• Attractive basic salary, allowances and annual bonus
• Good peformance incentives over and above monthly salary.
• Company will consider posting to most convenient branch for candidate.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

• Provide a one-stop General Insurance Solution to our customer
• Client Servicing includes attending to client's enquiries, assisting in obtaining the most competitive quotation
• Liaising with insurers for quotations, enquiries or requests from client and following up on quotations and policies
• Renewals Servicing includes following-up with clients on their renewals and coordinating with insurers accordingly
• Claims Servicing, includes advising clients, notifying insurers, following up on status till final settlement and case filing
• Set proper expectations for customers and resolving any customer issues
• Liaising with stakeholders, business partners and vendors in campaigning the product
• Develop new prospects and activities
• Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests from client and following up for quotations and policies issuance.
• Renewal Servicing include following-up with clients for their insurance renewals and coordinating with insurers in placement of cover.
• 5.5 days work week

Any additional details not in this job description can be further clarified during the job interview.

Customer Service Coordinator

SGD $2500 - $4500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Diploma Education
• Minimum of 5 years of related working experience preferred
• Proficient in written and spoken English / Chinese
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Job Description:

• Coordinate and process administrative activities for customer service parts ordering.
• Supporting MA group internal, ASEAN, US, EU, and Global market needs.
• Liase with vendors and MA SCM for parts ordering and fulfilment.
• Liase with internal customer engineers for parts number, drawing, and technical aspect of requirement.

Responsibilities:

• To achieve SPC part sales goals in order to fulfil business needs and support company growth.
• Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
• Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards.
• Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
• Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
• Perform accurate update of parts in / out of system and to ensure safety stock availability.
• Filing and documentation of all spare parts sales related in terms of ISO management.
• Co-ordinating with Finance in terms of payment, shipment and PGI related.
• Share knowledge with relevant people to help create a knowledge bank and learning organization.
• Mentoring and guide junior service coordinators.

Requirements:

• Diploma / Degree in Business Admin, Supply Chain Management or equivalent
• Minimum 3 years of working experience with data entry, order processing related skills.
• Proficient in computer literate and administrative skills.
• Familiar working experience with Freight Forwarding Procedure and concept.
• Fast learner and agile, able to adapt to dynamic work environment.
• Able to work independently and self-motivated.
• SAP system knowledge will be considered for top priority.
• Able to understand technical drawing and specification will be added advantage
• Able to work in a fast paced and challenging environment.
• Fluent in English and knowledge of Chinese will be an added advantage.
• Good and effective communication skills.

Position : Customer Service Officer

• Salary :$2200-$2400
• Working hours - 8.30am to 5.30pm for Mon - Fri. Sat (Half day) 8.30am to 1230pm (WFH)
• Location : Changi South

Jobscope
Replying emails (responding to clients when required) For example, clients send an email in - requiring for transportation service. The candidate will have to take note and respond accordingly.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job function:

• Provide sales and customer service support
• Handle customers’ questions and provide effective solutions for customers’ issues
• Sales Order Processing: Quotation and Sales Order
• Handle daily sales orders & ensure smooth daily operations of the department.
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts
• Mail out and management of sampling stocks manage customer database
• Proper filing of customer information records.
• Assist in business travel arrangements, hotel booking, air ticket booking, airport pick-up service
• Search for vendors and negotiate with vendors on hotel rates and office supplies
• Support the maintenance of office facilities and equipment
• Purchase stationery/other office supplies, and make good inventory control
• Arrange the printing of staff business name cards, company envelopes, paper with company letterhead
• Provide admin support in company events and marketing activities
• Provide HR administrative support
• undertake any other duties assigned by the Company

Requirement:

· At least 8 years of experience in an administrative role

· Customer service experience is preferred

· Positive attitude and self-motivation

· Mature, responsible, able to work independently

· Possess strong communication and interpersonal skills, able to relate to people from different

culture and languages

· Strong command in written & spoken English & Chinese to handle customers’ queries and complains

· Able to handle confidential information with discretion and integrity

· Proficient in MS Office Applications

· Knowledge in social media applications

We are looking for a dedicated Customer Care Officer to join our team. As the first point of contact for our valued customers, you will handle inquiries, resolve complaints, and ensure a seamless customer experience. If you thrive on problem-solving and enjoy helping others, this role is for you!

Key Responsibilities:

• Respond to customer inquiries via phone, physically and chat promptly and professionally.
• Resolve issues by providing accurate information or escalating as needed.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to ensure quick and efficient resolutions.
• Identify opportunities to improve the customer experience.
• Meet performance metrics, including response times and customer satisfaction scores.

Qualifications:

• High school diploma
• Proven experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and basic office tools (e.g., Microsoft Office).
• Excellent problem-solving skills and ability to stay calm under pressure.
• Multitasking and organizational skills.

Able to speak English/Chinese as you are require to communicate with technical team and support team.

5.5 days work week.

Responsibilities (includes but not limited to):

• Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• Front-desk duties at exclusive premier lounges.
• Oversee and lead a team of passenger service agents.
• Make final decisions in ensuring a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor your team to the best of discipline standards.
• Ensure that compliance standards and SOPs are met.
• Assist Duty Manager accordingly. (eg: Daily deployment)

Requirements:

• Local Diploma (Service, hospitality, tourism or related disciplines preferred)
• Nitec or Higher Nitec applicants will be considered for Customer Service Agent role instead
• Cheerful with pleasant communication skills
• Proficient in English and a second language for effective communication with international passengers
• Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
• Work in Changi Airport

Benefits:

• Shift allowance
• Staff transport after midnight
• OT pay after 44hours work/week
• Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)