Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Responsibilities

· Responsible for handling front office reception and administration duties

· Greet customers and answer all customers’ enquiries

· Perform for scheduling appointment calendar and sending reminders appointments to customer

· Generating and compiling of daily sales reports

· Perform outlet stock-take and other ad-hoc duties

· Perform cashiering duties such as payment collections.

Requirements

· Basic knowledge of Microsoft Word and Excel

· Good interpersonal and communication skills

· Passion for customer service

· Excellent telephone etiquette

· Preferably with experience. No Experience are welcome as training will be provided.

· Must to able to commit to retail hours and weekends.

Benefits

· Medical & Dental Benefits

· Location near MRT

· Joining Bonus: $3000

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Job Description

• Provide sales support to Internal and External parties
• Respond and process incoming enquiries and orders
• Prepare orders, invoices, delivery order, etc
• Interact and communicate with customers to establish relationship
• Perform administrative duties
• Perform ad-hoc duties assigned by immediate superior

Requirements

• Customer Service to provide customer care to Chinese speaking customer groups. Knowledge of Mandarin dialect is essential
• Possess good communication and interpersonal skills
• Positive attitude, enthusiastic to learn and a team player
• Able to commence work on a short notice will be an added advantage
• No prior experience are welcome to apply

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Work Location: 59 Senoko Rd, Singapore 758123 (Company bus at 08:00 AM from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219)

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Alternate Saturdays (B): 08:30 AM - 12:30 PM

Benefits

Flexi Dollars: $800

Annual Leave: 14

Eligible for VB in December and June

• Overall in charge of the CSO and CSA team (frontline team)
• Champion the front line image of the Company to customers
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline team’s image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation
• Provide the point of escalation for team for any operational issues
• Prepare reports & present recommendations to external stakeholders and management
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Singaporeans only. Preferably with work experience in automotive industry
• Minimum Diploma
• Bilingual in English and Chinese to liaise with Chinese speaking stakeholders
• Possess excellent interpersonal skills, customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Prior experience of at least 1-2 years in leading a team of customer service and general administration team in a similar trade (automotive/logistics/industrial)
• Willing to work Mondays to Fridays 08:30AM - 05:30PM and alternate Saturdays 08:30AM - 12:30PM

Requirements:

1. Fluent in english & chinese

2. Fast typing speed on PC.

3. Response message on time

---------------------------------------------------------

1. customer service :

- Reply inquiries rom multiple platforms:

Web chat, Email, Shopee , Lazada , Carousell, Instagram etc.

- Reply inquiry , tracking info, product info, purchase advise, warranty etc

2. Understanding our company products (bicycle components)

- suggest purchase suggestion

3. Able to use Google translate to reply other language inquiries:

- German , spanish, french , italian etc

4. Communicate with team member in english / chinese (prefered),

- reply internal message on time (Wechat , Whatsapp) during working hour.

------------------------------------------------------

Working place:

Work from home allowed.

*First 3 months required training at offce

Benefits

1. Attractive Incentives: Enjoy high incentive payouts alongside your base salary.
2. Professional Growth: Gain career advancement opportunities in the growing aesthetics industry.
3. Comprehensive Training: Build skills with on-the-job training, even if you lack prior experience.
4. Holistic Benefits: Access medical and dental coverage for your well-being.
5. Convenient Work Locations: Work near MRT stations across multiple locations, including Bedok Mall, Nex, and Causeway Point.

Job Description

Join a reputable aesthetics brand as a Customer Service Executive, where you’ll be the first point of contact for customers, managing appointments, payments, and inquiries. This role offers exposure to the dynamic beauty and wellness industry while fostering your interpersonal and administrative skills.

Roles & Responsibilities

• Handle customer inquiries via phone calls and walk-ins, providing excellent service.
• Schedule, reschedule, and remind customers of their appointments.
• Perform invoicing and cashiering duties, including daily payment settlement.
• Enter and consolidate report data for submission.

Requirements

• Basic proficiency in Microsoft Excel.
• Strong interpersonal and communication skills.
• Customer-service oriented with a positive and team-player mindset.
• Previous experience in a similar role or an aesthetics background is preferred.

Additional Information

• Salary: From $2,400/month.
• Locations: Multiple locations near MRT stations, including Bedok Mall, Nex, JCube (Jurong East), and Funan.
• Work Schedule: 5-day workweek with retail hours (shifts).
• Vacancies: 1 full-time position available (part-time options offered).

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Handling Customer Complaint

• Site Visit and meet the clients as needed

• Training and guide the client on how to use our system

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

• Other duties as assigned from time to time

Requirement:

• Bachelor’s degree in administration/HR/Mechanical Engineer or equivalent.
• Must have experience in both customer service and deployment of manpower.
• Must have working experience at call centre and property/facility management
• Working experience in provision of IT solutions relating to security system will be an advantage.
• Able to do presentation in front of large group of audience.
• Command of MS Office programs and Engineering software (Word, Excel, PowerPoint, Project, AutoCAD)
• Fluent in English
• Willing to work 12-hour shift and 6 days a week.

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

· Warmly welcome and greet our members and their guests to our Club

· Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries

· Attend to phone inquiries and ensure all reservations are confirmed

· Maintain good guest relations at all times and attend to the needs of the customers professionally

· Ensure daily operations in Front Office run smoothly, oversee daily cleanliness, safety measures and assist in the co-ordination of special events, ensuring a secure and compliant dining environment

· Positive attitude with an outgoing personality

· Well-groomed and takes pride in looking good

· Great communication and excellent customer service skills

· Good in Microsoft Office and Excel

· Perform any other ad-hoc duties as assigned

Working place at Raffles Place

Job Opportunity: Customer Support Officer

Company: Architectural Glass Manufacturing Company

We are seeking a highly organised and detail-oriented Customer Support Officer to join our dynamic team. As a key player in our operations, you will be responsible for ensuring the smooth and efficient processing of customer orders, handling queries, and providing essential administrative support.

Key Responsibilities:

· Process customer orders promptly via email or phone, ensuring accuracy in all details

· Verify order data and coordinate with the Production Department to ensure accuracy before order release

· Communicate with customers to gather missing information or address any queries or concerns

· Collaborate with the Logistics Department to ensure timely and efficient delivery of orders

· Maintain and update accurate sales and customer records in the system

· Expedite orders and coordinate internally to meet customer deadlines

· Act as a liaison to relay valuable customer feedback to relevant departments for continuous improvement

· Stay updated on new products and features to assist customers with up-to-date information

· Provide general administrative support and assist with any ad-hoc tasks as assigned by the Management

Requirements:

· GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification

· Previous experience in sales administration, customer service, or a similar role is highly desirable

· Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment

· Proficiency in Microsoft Office applications, particularly Word and Excel

· A team player with a strong work ethic and a proactive attitude

· Ability to work efficiently under pressure and meet deadlines

· Exceptional attention to detail and commitment to accuracy

· Candidates available to join immediately or on short notice will be preferred

If you are a motivated and detail-oriented individual with excellent customer service skills, we would love to hear from you!

How to Apply:

Interested applicants are invited to send their CV along with details of qualifications, experience, and current / expected salary to:

Singapore Safety Glass Pte Ltd

112 Pioneer Road Singapore 639593

Email: [email protected]

Only shortlisted candidates will be notified

• Administration work
• Handle and process all enrolments and registration
• Handle & follow-up customers' enquires
• Assist in daily school operations and any ad-hoc duties as assigned
• Comfortable work in weekdays evenings, weekends and Public Holidays.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience in healthcare would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

We are seeking a passionate and motivated User Experience Design Intern to join our team. In this role, you will collaborate closely with the Business Development team to create seamless and engaging user experiences for our clients. If you have a keen interest in user experience design and enjoy conducting usability research, this opportunity is perfect for you.

Responsibilities

• Conceptualization & Prototyping: Develop and prototype UI/UX solutions that enhance user experiences across various platforms.
• Design Creation: Create visually appealing collateral and graphics for our WebApp, mobile applications, and marketing materials.
• Design Guidelines: Understand and apply design guidelines and UI/UX patterns to produce professional outputs that are usable, consistent, and intuitive for users.
• Insights Gathering: Collect insights on product adoption and improvements, track key performance indicators (KPIs), identify essential metrics, and suggest further iterations based on findings.
• Data Analysis Support: Assist in data acquisition and analysis related to product claims, consumer research, and competitor benchmarking.
• User Research Activities: Conduct user research activities including usability testing, A/B testing, stakeholder interviews, and surveys. Translate research findings into actionable recommendations.
• Behavioral Analysis: Analyze quantitative data to understand customer behavior, expectations, and the performance of features.
• Mini Project Delivery: Complete a mini project focused on the user experience journey for our Learning Management System (LMS) as assigned by your internship supervisor.

Requirements

• Education: Currently enrolled in a university or polytechnic program, preferably in a design-related major such as Human-Computer Interaction, User Experience Design/Research, Industrial Design Engineering, or a related engineering discipline.
• Design Tools Proficiency: Familiarity with at least two mainstream design and collaboration tools (e.g., Figma, Sketch, Adobe Illustrator, Adobe XD, Adobe Photoshop, InVisionApp, Flinto).
• Analytical Skills: Strong analytical and statistical skills; proficiency in data analysis software or AI tools for big data analysis is preferred. A genuine interest in using data and user research to inform design decisions is essential.
• Self-Starter Attitude: A proactive individual who is results-oriented and resilient in the face of challenges or setbacks.
• Communication Skills: Excellent oral and written communication skills; comfortable negotiating and interacting with senior decision-makers.
• Adaptability: Quick learner who can adapt to changes efficiently while working both independently and collaboratively within a team.
• Data-Driven Mindset: Strong ability to analyze quantitative data to derive insights and develop effective solutions.
• Bonus Experience: Previous experience in tech startups or roles related to Product Design, UI/UX design, or Graphic Design will be considered an advantage.

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system

Requirements:

• GCE ‘O’/N levels/ITE or equivalent
• Good communication skills in English
• High level of customer focus and professionalism
• Ability to work independently and communicate to all level effectively
• Good interpersonal skills

Compensation/Benefits

• We offer a competitive salary, including variable pay and excellent benefits package.

Job Description

• Provide dedicated support to assigned customers and overseas agents, handling all aspects of sales quotations, RFIs, RFQs, and inquiries related to air freight.
• Arrange air export bookings with airlines and co-loader agents, ensuring accurate and timely scheduling.
• Follow up with clients on shipment progress and updates, manage air export billing, verify invoices, and handle any rate discrepancies.
• Coordinate closely with customers, sales teams, and overseas agents, while liaising effectively with operations teams to ensure smooth shipment arrangements and meet client requirements.
• Proactively address client inquiries, provide solutions for logistics needs, and maintain high standards of customer satisfaction.

Job Description

• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively with air operations and cross-functional teams. Self-motivated, with a team-oriented mindset and a willingness to learn.
• Flexibility to work overtime as needed to meet client and operational demands.
• A minimum requirement of a degree qualification is needed.

Talent Recruitment Pte.Ltd (License No: 24C2338)
Reg: R24123366
Mobile: +65 8168 8648
1 FULLERTON ROAD #02-01 ONE FULLERTON SINGAPORE 049213

Essential Duties and Responsibilities:

· Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Qualifications:

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

· Able to read circuit diagrams, technical manual in English.

· Excellent verbal and written communication and presentation skills with MS office proficiency.

· Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

· Able to travel both domestically and internationally on short notice.

Job Scope

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Fluency in English and basic Mandarin for effective communication with regional customers.
• Ability to read and type in English, simplified Chinese and traditional Chinese is essential.
• Business understanding, logical thinking, communication, and teamwork skills.

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation