We’re looking for an enthusiastic and customer-oriented Experience Center Manager to lead the operations of our brand's flagship center. This role focuses on delivering exceptional customer experiences, driving brand engagement, and ensuring efficient daily operations.

Key Responsibilities

1. Customer Experience Create a welcoming environment aligned with the brand’s identity.
   Engage customers with product knowledge and benefits.
   Address feedback and ensure a positive experience.
   
2. Operations Oversee inventory, equipment, and facilities.
   Ensure cleanliness, safety, and operational efficiency.
   Manage supplier and vendor relationships.
   
3. Team Leadership Recruit, train, and motivate staff for excellent service.
   Set goals and provide performance feedback.
   Foster a collaborative work culture.
   
4. Sales & Marketing Promote products and educate customers to drive sales.
   Organize events and campaigns to boost engagement.
   Monitor and report sales and customer trends.
   
5. Brand Representation Act as the face of the brand in-store.
   Host events to build brand awareness and loyalty.
   Align initiatives with broader marketing strategies.
   
6. ReportingTrack sales, inventory, and customer data.
   Analyze trends and suggest improvements.
   Provide regular performance updates to management.
   

Requirements

• Degree in Business, Retail, Hospitality, or related fields.
• Strong leadership and interpersonal skills.
• Passion for health and sustainable food products is a plus.
• Proficiency in inventory and point-of-sale systems.

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Training provided
• Great exposure to learn about banking products and services domain

The Job

• Attend to walk-in customers
• Handle over-the-counter transactions including cash deposits and withdrawals accurately
• Assist in customers’ enquiries and ensure service delivery standards are met in achieving total
  customer satisfaction
• Prospect banking products and services to customers
• Perform all banking activities in accordance with the bank's regulatory requirements
• Maintains customer confidence and protects bank operations by keeping information confidential

The Talent

• No experience required
• Prior experience in banking branch or in customer service is a strong advantage
• Willing to learn and not afraid to face customers
• IT savvy
• Experienced with Microsoft word, Microsoft Excel (Simple functions)

Next steps:

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Customer Service - Banking Branch (No experience required)

Sarah Ng Mei Wern

EA Licence Number: 91C2918

Personnel Registration Number: R1983856

The Opportunity

• Opportunity to work for one of the leading banks
• Dynamic and fun team and culture
• Great exposure to learn about banking products and services

The Job

• Responding promptly to customer call inquiries on general and transactional enquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer requests
• Customer outreach to encourage use of digital services
• Consistently deliver high quality service to customers to achieve total customer satisfaction without compromising risk standards
• Collaborate with stakeholders to resolve customer queries and requests
• Consistently meet the KPIs without compromising quality of service delivery
• Adhere to professional standards of behavior & conduct

The Talent

• No experience required
• Prior experience in call centres or customer service is a very strong advantage
• Patient, calm and passionate in assisting customers
• Decent multi-tasking skills
• Meticulous, resourceful and committed
• A fast learner who can apply critical thinking skills and has good problem-solving skills
• Proficient in MS Office

Next steps:

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Customer Service Representatives (No experience required| Bank)

Sarah Ng Mei Wern

EA Licence Number: 91C2918

Personnel Registration Number: R1983856

Basic information:

• Working hours: Mon - Fri 8.30am - 6.30pm
• East area (Loyang)
• Training provided

Job scope:

• Coordination and collaboration with Purchasing and Shipping department to ensure smooth and seamless operation
• Mainly administrative work with regards to processing of local sales orders and delivery schedule
• Checking of freight and courier charges for customers

Job requirement:

• Candidate with experience in Microsoft Excel, Word, Outlook will be an advantage

For interested candidates, please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Wong Kaili (Kylie)| R21100484

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

About the role

The Team Lead will organise, direct, and monitor the daily activities of a team of Customer Experience Agents. This role involves ensuring high levels of customer service, adherence to company policies, and continuous improvement of team performance.

• Organise and oversee shift duties for the team.
• Supervise and mentor a team of Customer Experience Agents to achieve performance goals.
• Ensure emails, live chat and calls handled by Customer Experience Agents are correctly managed.
• Monitor calls to observe individual demeanour, technical accuracy, and adherence to company and client policies and procedures.
• Handle and escalate sensitive calls when necessary.
• Provide real-time feedback and conduct monthly reviews.
• Identify and address process bottlenecks and inefficiencies to improve overall performance.
• Collaborate with other departments to ensure seamless communications and alignment of goals.
• Handle any ad-hoc tasks assigned to support operational needs, process improvements, or special projects.

What We’re Looking For

• Proven experience in a customer service role, with at least 2 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and handle sensitive situations.
• Ability to work under pressure.
• Attentive to details.
• Proficiency in using customer service software tools such as Zendesk.
• Rotating 12 hours shift work is required, including night shifts, weekends and Public Holidays.

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Our team’s mission is to look around corners for what will be meaningful for Amazon customers in the future. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to team's across Amazon to ideate and invent.

Amazon is seeking a skilled and motivated Senior Product Manager - Tech to analyze and deliver insights on signals to help us better serve customers. The right candidate is passionate about understanding the competitive landscape and diving deep into complex problems, and continuously striving to find deeper insights. The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business and technology leaders at all levels, including senior management.

Responsibilities include:

• Perform in-depth analyses and deliver key insights in business, customer experience, and technology areas
• Make recommendations based on insights to drive actions that impact Amazon customers
• Deliver projects in a complex and ambiguous environment, and collaborate with peers and stakeholders
• Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership
• Work with our most senior leaders to determine meaningful investment areas

Basic qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• 8+ years of experience in Tech consulting, investment banking, finance, or product strategy

Preferred qualifications

• MBA or Master’s Degree
• Degree in economics, business, finance, computer science, engineering, or research sciences
• Experience in quantitative analysis and delivering data-driven insights to senior leadership
• Excellent oral and written communication skills and facilitation skills
• Experience in engaging and influencing technical and business decision makers
• A demonstrated ability to synthesize complex concepts, formulate a clear point of view, and write concise and compelling narratives
• Willingness to travel if required (travel restrictions and health conditions permitting)

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

Role Overview:

We are seeking a dynamic and results-oriented Customer Experience & Operations Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client experiences while driving growth and efficiency within the studio.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Key Responsibilities:

Client Experience:

• Role model as the brand ambassador for BeFound with a heart for our clients and sense of care throughout the client’s journey.
• Be the first point of contact for any escalation cases to management.

Operational Excellence:

• Lead and manage the daily operations of Befound Studios to ensure smooth and efficient functioning.
• Identify opportunities to improve operational workflows and implement best practices to enhance client satisfaction and team productivity.
• Develop, refine, and enforce standard operating procedures (SOPs) to maintain consistency and quality.

Team Leadership:

• Manage and mentor a team of Client Success Specialists, ensuring high performance and a client-centric approach.
• Provide training, support, and feedback to foster professional growth within the team.
• Schedule and allocate resources effectively to meet client and studio needs.

Collaboration:

• Work closely with cross-functional teams, including skin analysis experts, makeup artists, creatives, and marketing professionals, to deliver cohesive and exceptional services.
• Act as a liaison between operational staff and management to ensure alignment with strategic goals.

Strategic Growth:

• Partner with the management team to identify growth opportunities for the studio.
• Contribute to the development and execution of strategies to improve client acquisition, retention, and overall studio performance.
• Analyse operational data and generate reports to provide actionable insights for studio improvement.

Qualifications:

• Heart for people, takes initiative to go the extra mile in delighting clients.
• At least 5 years of experience in Customer Experience / Services and Operations management, preferably in the beauty, wellness, or service industry.
• Excellent interpersonal skills with the ability to build long term relationships and rapport, establish trust with clients and teams.
• Proven experience leading teams and driving operational excellence.
• Familiar with CRM systems, workflows and digitally savvy and resourceful to identifying best platforms for our team and clients needs
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Ability to work collaboratively with cross-functional teams and adapt to a dynamic environment.
• Able to work on rotating weeks (Mondays to Saturdays / Tuesdays to Saturdays)

What We Offer:

• A work-from-studio environment in a fast-growing, pioneering start-up.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).

• To lead the planning and coordination of project development works from concept till completion within established budgets, HSSE requirements, schedule and quality standards
• To lead all planning & execution of works as per the approved programmed and as per the allocated manpower and material usage
• To lead all coordinate and liaise with vendors, partners, Clients, consultants, contractors, support staff and / or the relevant government authorities to achieve project deliverables and for the successful accomplishment of business goals.
• To lead the Project Delivery teams & resources in exceeding the organization KPIs set by Clients
• Ensuring the yearly KPI & VI targets & bonuses are achieved
• Manage Services Rollout/Deployment – Using professional project management tools and processes as well as defined services rollout/deployment processes
• Engages and coordinates service provider groups and SMEs to plan, coordinate and implementations.
• Complies with project management quality standards for scope, schedule, resource, communication, risk and issue and quality management
• To oversee the implementation of the project quality plan
• Handle multiple projects and work within tight schedules
• To assist in the settlement of the project final accounts at the end of the contract
• Acts as single point of contact for agency customers for transition and transformation services
• Plans capacity for hardware, software and resources, and drives delivery excellence for managed services
• Coordinates team resources, resolves conflicts, manages performance, and ensures propositions and plans successfully reflect contract parameters, company’s policy, and capability
• Ensure SLA’s are achieved, and client expectations are met (or exceeded)
• To build services relationships with clients and rollouts
• Attend client service review meetings; areas covered will include performance reports, customer service improvements, quality and processes
• Informs customers and service desk service on maintenance windows, coordinates scheduling, and resolves conflicts
• Capable of working in an international environment with virtual teams

Job Requirements

• A degree in Engineering or related
• 10 years and above management experience of technical professionals or Project Management experience
• Must have relevant prior working experience in electric vechicles projects. This is pre-requisite for this application
• Possess excellent planning and organization, interpersonal and communication, and problem-solving skills
• A good track record in completed MEPCM projects preferable
• Ability to coordinate and lead matrixed and diverse teams & work independently with a high level of initiatives
• Strong professional communications
• Service Delivery Management experience is an added advantage plus
• Understand and adhere to the MEPCM values
• Act in accordance with industry/professional ethics maintaining professionalism at all time
• Contribution and effort is aligned to organizational objectives
• Comply with all company HSE systems and procedures relevant to the role, in accordance with local documented HSE responsibilities and accountabilities. No work-related injuries, illnesses or adverse environmental outcomes due to incorrect or inadequate application of systems or procedures
• Participate in performance development discussions with manager initiating and managing own personal development with all CPD requirements met
• Work co-operatively and collaboratively willingly accepting share of workload and helping others when required
• Other duties as directed

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore. 

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

We’re looking for an enthusiastic and customer-oriented Experience Center Manager to lead the operations of our brand's flagship center. This role focuses on delivering exceptional customer experiences, driving brand engagement, and ensuring efficient daily operations.

Key Responsibilities

1. Customer Experience Create a welcoming environment aligned with the brand’s identity.
   Engage customers with product knowledge and benefits.
   Address feedback and ensure a positive experience.
   
2. Operations Oversee inventory, equipment, and facilities.
   Ensure cleanliness, safety, and operational efficiency.
   Manage supplier and vendor relationships.
   
3. Team Leadership Recruit, train, and motivate staff for excellent service.
   Set goals and provide performance feedback.
   Foster a collaborative work culture.
   
4. Sales & Marketing Promote products and educate customers to drive sales.
   Organize events and campaigns to boost engagement.
   Monitor and report sales and customer trends.
   
5. Brand Representation Act as the face of the brand in-store.
   Host events to build brand awareness and loyalty.
   Align initiatives with broader marketing strategies.
   
6. ReportingTrack sales, inventory, and customer data.
   Analyze trends and suggest improvements.
   Provide regular performance updates to management.
   

Requirements

• Degree in Business, Retail, Hospitality, or related fields.
• Experience in retail or hospitality management, preferably F&B.
• Strong leadership and interpersonal skills.
• Passion for health and sustainable food products is a plus.
• Proficiency in inventory and point-of-sale systems.

• Working Days: 5 Day Work Week including weekends
• Working Hours: 10am -7pm / 11am - 8pm / 12pm - 9pm
• Location: ION Orchard
• Salary: $4,000-$5,000

Requirements:

• Diploma in Business Management or degree in any field.
• 2–4 years of retail experience, with at least 1 year in a supervisory or assistant managerial role, ideally within furniture or home decor.
• Experienced in supporting sales targets and strategic planning, with expertise in both B2B and B2C environments.

Jobs Scope:

• Support the Store Manager in developing and executing plans to achieve brand, sales, and service goals.
• Assist in monitoring and evaluating the store's financial performance and collaborate with management to achieve budgetary goals.
• Support customer relationship-building and satisfaction, oversee merchandising and visual standards, implement service recovery strategies, and ensure smooth daily retail operations.
• Supervise, train, and support the development of team members in areas such as customer service, sales, and visual merchandising.
• Help manage inventory levels, stocking, and purchasing plans to support efficient store operations and sales targets.
• Monitor and control all operational cost to support store profitability.
• Work closely with the back-of-house team, including Marketing, to ensure cohesive store operations and successful campaigns.
• Support research and development of market opportunities, including tracking market trends and identifying growth areas.
• Maintain a clean, organized, and welcoming store for customers.
• Assist in the hiring and training of staff to maintain a skilled team and deliver outstanding customer service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

The Senior Manager , Customer Success is responsible for building and maintaining strong, high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and ROI tied to business initiatives, leading to positive references, secure renewals and engagement in user group activities. We are looking for a passionate and experienced individual, able to help a portfolio of customers achieve their business goals by leveraging our solutions and collaborating with the broader internal AspenTech team to actively support customer objectives and proactively resolve risks. Sr. Managers, Customer Success must be results driven and align our success with customer business initiatives by possessing an unrivaled sense of ownership, collaboration, drive for resolution, and dedication to helping each customer.

Job Description

• Owns the customer experience, journey and renewal results for your assigned enterprise and key accounts, ensuring alignment with internal stakeholders such as the sales account management, executive sponsors and cross functional counterparts.
• Develop and focus on customer trust and alignment for customer advocacy.
• Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer.
• Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives to ensure customer retention.
• Uncovers and mitigates any risk that threatens the customers’ satisfaction, renewal or growth; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
• Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute plans which ensure satisfaction, positive references, secured renewal and expansion opportunities for sales action, where appropriate. Work as part of the team to develop strategies for scaling customer engagement.
• Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.
• Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal.
• Proactive review of customer health indicators, customer contact and on-site visits to perform high level Executive Business Reviews with key stakeholders, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their objectives through the use of our products and services.
• Delivers product insight and strategy advice for sales enablement, communication, competency development and training initiatives.
• Responsible for nurturing assigned account base into long term strategic partnerships and adoption of solutions.

Additional Job Description

• Bachelor’s Degree in a business or engineering related field, or equivalent relevant experience.
• 10+ years of experience in Customer Relationship Management / Customer Success Management / Project Management or equivalent relevant experience.
• Professions experience working in the engineering and construction sector of the process industries.
• Excellent communication skills, both written and verbal.
• Excellent project management, time management skills, organization skills, and attention to detail.
• A verifiable track record of consistently meeting and exceeding financial goals or business objectives.
• Proven ability to effectively facilitate, lead cross-functional teams and project manage.
• Experience with managing multi-million-dollar portfolios preferred.
• Skilled at building relationships with key decision makers, influencers and senior management within an account.
• Strong self-motivation, agility and business acumen.
• Travel up to 25%.
• Fluent English Speaker.

• Location: Jurong, West Side
• Working day: 5 days

Job Scope:

• Oversee the day-to-day operations of the customer service team.
• Develop and update customer profiles, while defining key qualification criteria for the team.
• Manage and optimize the lead qualification process.
• Administer customer satisfaction surveys and analyze feedback.
• Create and implement a customer loyalty program.
• Regularly assess and standardize communication protocols for handling customer inquiries via messages and calls.
• Conduct frequent audits and evaluations to ensure customer service quality.
• Lead the transition to digital customer service workflows and the implementation of CRM software.
• Hold daily roll calls and debriefings to assign tasks and discuss goals with the team.
• Define Key Performance Indicators (KPIs) and conduct performance evaluations for the team.
• Prepare quarterly and bi-annual forecast reports for Management review and strategic planning.
• Align processes and objectives with the company’s focus on Digitalization, Globalization, and Sustainability.

Requirements:

• A Bachelor’s degree, preferably in Business Administration.
• Minimum of 10 years of experience in customer service, including at least 5 years in a managerial or supervisory role.
• Familiarity with and hands-on experience in customer relationship management (CRM) software, such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly desirable.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

[Order Number: 843654]

Responsibilities:

• Customer relationship and communicationConduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
  Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
  Travelling to meet up with suppliers as and when necessary.
  
• Compliance and performance reportingEnsure compliance with Security Export Control regulations, including customer and end-user screening, as required.
  Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
  Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
  Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
  
• Team development & administrationSet departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
  Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
  Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
  

Requirements:

• At least 3 years of Customer Service experience, order management, and delivery management
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Willingness to travel occasionally for work-related purposes.

To Apply, please kindly email your updated resume to [email protected]

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EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider.

The day-to-day

• Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
• Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
• Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
• Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
• Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
• Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
• Full P&L responsibility with monthly reporting to Segment President
• Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

What you'll need

• Significant of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization
• Ability to live in and / or frequently travel to Asia Pacific region
• Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders
• Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously
• Demonstrated ability to think creatively and strategically when implementing products and solving problems
• Proficient in productivity applications such as Excel and Project
• English language fluency

What will help you on the job

• Previous airline, IFEC supplier or OEM experience
• Business development experience
• Software and hardware development oversight experience
• Demonstrable negotiating and influencing skills
• Exposure to Salesforce related platforms

EEO statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Captain's Eye develops AI-powered maritime safety solutions.

We're a fast-growing startup seeking a "can-do" Customer Success Manager to build strong client relationships, ensure satisfaction, and drive product adoption looking for a customer success manager at junior executive level. No experience will be needed for the role as training will be provided.

You will play a pivotal role in ensuring our customers' success and satisfaction.

Your primary responsibilities will revolve around engagement with our customers and users:

• Conducting product demonstrations
• Providing ongoing support and training
• Gathering customer feedback

We are looking for an organized and results-oriented professional who thrives in a fast-paced environment and has excellent communication skills. We value collaboration, innovation, and a positive work environment.

This is a great opportunity for individuals at all experience levels, who are passionate about customer success and keen to come onboard our journey to success!

Job Description:

-Develop a quality pipeline with assigned institutions and companies.

-Manage and lead the sales process.

-Maintain an outbound visits.

-Generate recommendations and accelerate the sales cycle.

-Work with the marketing team to customize marketing activities per account.

-Meet monthly quota and generate reports.

Requirement:

-Love robots.

-A bachelor degree and 3 years of relevant experience.

-A drive to succeed and a proven ability to be resilient and overcome challenges.

-Highly effective verbal and written communication skills.

-A disciplined approach to daily activity planning, setting goals and achieving success.

-Critical problem-solving skills to handle customer questions.

-Aptitude to quickly learn new technologies.

-Able to travel internationally.

-Be able to drive (immediatly) and travel regionally and internationally.

Plus - engineering background