Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

• Respond to all calls in a professional manner, route calls, take messages, and provide information to customers.
• Welcome all visitors and ensure that all security procedures are upheld.
• Oversees the smooth operation of the centre's administrative functions.

Requirements:

• GCE A Level and above
• At least 2 years of relevant working experience
• Strong analytical skills, integrity, the ability to multitask, and excellent interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

1st level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Contact centre experience is highly desirable
Work location- Suntec
Need to work in shifts, on weekends and PHs
Shift/Work schedule – 44 hours per week. 5.5 days.

Candidate is expected to work on rotating shift. Shift Timings (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm.

Educational Qualification required for this role- Min O Level

Job Description

• 1st level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Important

• Need to work in shifts, on weekends and PHs
• Shift/Work schedule – 44 hours per week. 5.5 days
• No shift allowance, but we have PH allowance which is $100 for every PH that candidate is scheduled to work.
• Candidate is expected to work on rotating shift. We have a few shift timing (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm)

EA Number: 11C4879

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

RESPONSIBILITIES

· Oversee the business performance of store operations

· Drive sales performance of individual stores to achieve company’s sales target

· Constantly review store sales numbers and inventory mix

· Ensure the retail operations of the store are in comply with company’s image, standard operating procedures and business policies

· Manage customer enquiry, feedback and service recovery

· Work closely with marketing team to implement effective sales and marketing activities including events, roadshows and promotional campaigns

REQUIREMENTS

· Experience in the retail or service line with 5 years of experience will be advantage.

· Good spoken English and another language to speak to clients from multilingual environment

· Dynamic, energetic, positive and driven to exceed targets

· Strong focus on self-improvement and performance

Job Description:

• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
• Ensuring that all phones are answered.
• Taking messages for clients as they required.
• Ensuring all relevant forms and records are updated when necessary.
• Aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
• Arranging couriers, transport, restaurant reservation, hotel accommodation when necessary
• Ensuring all clients receive an exceptional standard of service at all times.
• Helping out in any other area of the business centre and covering on all other receptions as and when required.
• Upselling of services / Sales Activities
• Assist with monthly bill closing

Candidates with customer service in Serviced office/hospitality sector preferred.

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• 845am - 6pm

Supplemental pay types:

• Overtime pay
• Performance bonus
• Retention bonus
• Incentives

Alan Ang

EA Personnel Registration No.: R1106345

EA License Number : 17C8809

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• 'O' level / Diploma
• Able to work weekdays and weekends
• Handle walk in and phone enquiries about dance programs
• To oversee and run the operations of the studio ( eg. taking attendence, collection of fees, classes planning, etc.)
• Knowledge of Microsoft Word and Excel

Requirements:

· Having at least 2 year(s) of working experience in related field

· Required skill in Microsoft Office application, especially Excel

· Good communication and fluent in Mandarin speaking

· Customer oriented and good interpersonal skills

· Strong work ethic, possesses an eye for detail and highly organised

Responsibilities:

· Confer with customers by phone call or in person to provide company products or services’ information

· Assist and liaise with customers their enquiry

· Manage phone call and email enquiries from customers and assist to provide solutions

· Keep records of customer interactions or transactions, sales inquiries, complaints, comments, and actions taken

· Follow up customer inquiry and perform after-sales services

· Responsible for maintaining and strengthening relationships with customers

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

What you’ll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver

exceptional customer service. You will attend to customer's enquiries and

appointment requests via phone calls, email correspondence and live chat in

a prompt and professional manner.

You will need to liaise with internal and external departments or escalate

problems tactfully to facilitate the effective resolution of problems when

necessary.

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• Candidates with relevant years of experience could be considered for a senior role.
• Candidates will be working in Contact Centre office in Woodlands Polyclinic

Preferred Qualification!

•  GCE 'O' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare

Group, a leader in public healthcare in Singapore and recognized at home

and abroad for the quality of its medical expertise and facilities. Become a

part of the group where you will be offered a diversity of career options and

advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values

as shown below:

People-Centredness:

We value diversity, respect each other and encourage joy in work.

Integrity:

We commit ourselves to the highest standards of ethical conduct.

Compassion:

We care with love, humility and empathy.

Stewardship:

We are responsible for the care of our people, patients and population.

We ensure our employees’ wellbeing is taken care of while giving their best

at work.

• No experience welcome to apply!
• Fun working culture with friendly coworkers
• Team work setting environment
• Meals & Uniform is provided
• Fast hiring & revert!

Requirements:

• Comfortable to do morning/afternoon/night/weekends!

Job scope:

• Greeting walk-in guests and providing customer service
• Assisting with payment and call-ins requests
• Helping out with room-services and other adhoc assigned

For candidates who do not wish to apply via the site and would still like to apply in a PnC manner, please send your resume or contact [email protected] or wa.me/82888509

EA Personnel Name: Estele Chai

EA Personnel No: R23117142

EA License No: 04C3537

TK TrichoKare is a leading holistic hair and scalp care centre that provides European botanical and herbal hair remedies, catering to all Asian hair conditions with proven track results.

Location: various locations next to MRT stations

5-day work week

Retail Hours

Singaporeans & PRs only

Job Responsibilities

• Responsible for handling front office reception and administration duties
• Greet customers and answer all customers’ enquiries
• Responsible for scheduling appointment calendar
• Call and send SMS reminders to customers to confirm their appointment
• Generating and compiling of daily sales reports
• Perform outlet stock-take and other ad-hoc duties
• Perform cashiering duties such as payment collections.

Requirements

• Basic knowledge of Microsoft Word and Excel
• Good interpersonal and communication skills
• Passion for customer service
• Excellent telephone etiquette
• Preferably with experience. No Experience are welcome as training will be provided.
• Able to commit retail hours

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Details:

6 days work per week (weekdays off)

to cover different sites (roving position)

shifting work

7am-3pm

2pm-10pm

9:30am-6pm

2pm-10:30pm

*Will be assign in condo/mall/office environment

Job Scope

• Provide excellent customer service to internal and external customers.
• Maintain good customer service toward guest, residents, shoppers and customers
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• To assist in office and administrative matters.
• Handle all customers’ enquiries and provide assistance
• To learn and familiarize with the different systems and SOP.
• To receive and forward all courier service documents & parcels at the reception counter.
• Any other task as assigned by immediate supervisor/management.

Requirements

· Good interpersonal skills

· Fluency in English Language

· Computer Literate

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

About us:

Tree Art is the leading art education brand in Singapore, dedicated to providing a comprehensive platform for artistic development. With the concept of "from education to happiness" we have established a strong presence across the country, with 14 strategically located campuses. Our wide network of campuses ensures that students can easily access artistic learning opportunities in their respective communities.

Introduction:

As a Customer Service Representative, you will be the primary point of contact between Tree Art and prospective customers. Your role involves educating customers about our course curriculum, providing information, addressing inquiries, and assisting in closing sales. You will collaborate closely with the Centre Manager to ensure a smooth customer registration and enrollment process. Your administrative skills, familiarity with Microsoft Office, and proactive approach will contribute to improving sales and enhancing the overall customer experience.

Role and Responsibilities:

● Perform administrative duties using Microsoft Office applications.

● Familiarize yourself with the Tree Art curriculum and programs.

● Identify and recommend course curriculum that aligns with customers' needs and objectives.

● Liaise closely with customers, addressing course inquiries through walk-in and online platforms, and facilitating sales closure.

● Collaborate with the Centre Manager to ensure a seamless registration and enrollment process.

● Collect and review feedback from customers to improve sales and enhance the customer experience.

● Maintain database records and analyze sales data for administrative purposes.

● Undertake any additional duties and responsibilities assigned by the Centre Manager.

Qualification:

● Possess at least a diploma in any field.

● Fresh graduates who are proactive and sales-driven are encouraged to apply.

● Prior experience in sales is an added advantage.

Benefits:

● Competitive salary commensurate with experience.

● Health insurance and retirement benefits (if applicable).

● Professional development opportunities.

● Paid sick leave.

Looking forward on your resume. Please drop your resume to [email protected]

Regret to inform you that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

► Semiconductor and Electronics industry.

► Work Location: Ang Mo Kio

► Working hours: 8.30am to 5.30pm, Monday to Fridays

► AWS + VB

Our Client is a well-established company in Singapore to serve the semiconductor and electronics industries both local and globally.

Responsibilities:

· Deliver excellent customer support to corporate clients, managing their orders and requests end-to-end.

· Respond promptly to customer inquiries, including quotations, service support, and documentation requests.

· Prepare and submit accurate quotations in a timely manner.

· Provide required documents through customers' respective management systems.

· Proactively update customers on order status and shipment schedules.

· Maintain accurate records of spare parts price lists for customers.

· Coordinate with customers, forwarders, and internal teams to ensure timely execution of orders and shipments.

· Assist customers with customs queries by preparing and submitting the necessary documentation.

· Collaborate with internal teams to resolve customer issues and implement solutions.

Requirements:

· Degree or Diploma with a minimum of 3 years of relevant experience.

· Strong command of spoken and written English.

· Customer-focused, detail-oriented, and hardworking with strong organizational and analytical skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

This is a Part Time Position. Assist customer service / inside sales with customer order follow up in various customers portals. candidate will be respinsible for validating pricing and delivery. We are a warehouse / distributor for a custom label manufacturer in the USA.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Customer Service Officer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND REPONSIBILITIES

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

JOB DESCRIPTIONS AND REQUIREMENTS

Schutz Singapore Pte Ltd is a subsidiary of Schutz GmbH & Co, KGaA, Germany - a leading manufacturer of composite Intermediate Bulk Container and HDPE drums for the filling, storage and transportation of liquids.

We supply our Packaging systems to many of the world's leading chemical, petrochemical, Petroleum, Food & Beverage and Bio-Chemicals manufacturers throughout South East Asia and rest of the world.

Our Singapore plant is seeking a professional personnel who is driven by a strong passion to succeed to fill the vacancy of a Customer Service Executive.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES :

· To support supply chain in all sales and after sales to ensure customer satisfaction

· To answer all customer interactions by phone and email on product related enquiries, product specifications and to ensure sales dept KPI are met and achieved

· To ensure and follow up with customer for all delivery schedule and deadline

· Maintain Customer up to date database accuracy

· Create sales orders in SAP system and ensure customer deliveries are made on time

· Ensure sales invoicing link to customer sales orders and rebates are properly accounted

· Adhere to Company’s certification body standards ie ISO

-Undertake any other assignments by superior or General Manager

REQUIREMENTS :

- Computer literate with knowledge of SAP

- Keen interest in service excellence

- Resourceful, responsible and performance oriented

-Excellent work attitude, team player, proactive and independent.

- Salary will commensurate with relevant experience.

Job Responsibilities:

· Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.

· Provide prompt and accurate responses to client queries regarding products, services, and order status.

· Build and maintain strong, positive relationships with key clients to ensure their satisfaction.

· Manage and process client orders, ensuring accuracy and timely delivery.

· Coordinate with internal teams to fulfil customer requirements.

· Monitor the progress of orders, resolving any issues that may arise.

· Address client issues or concerns in a timely and effective manner, ensuring client’s satisfaction.

· Proactively identify potential issues and take action to mitigate them before they impact the customer experience.

· Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.

· Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).

· Work closely with the sales and account management teams to ensure alignment on client strategies.

Job Requirements:

· Diploma or Bachelor’s degree in Business, Communications, or a related field is preferred.

· 2 years of proven experience in customer service or account management in a B2B environment.

· Strong communication and interpersonal skills.

· Client-focused with a proactive attitude in problem-solving and conflict-resolution abilities.

· Attention to detail and organizational skills.

· Proficiency in customer service software (e.g., CRM systems) and MS Office.

· Ability to work independently and as part of a team.

· Strong multitasking skills and the ability to thrive in a fast-paced environment.

· High level of professionalism and integrity.