[Order Number: 441051 ]

Responsibilities

Support and Implementation:

• Assist in implementing and enhancing Safety, Quality, Environment, and Health Management Systems (IATF 16949, ISO 9001, SS651, ISO 14001, ISO 45001).
• Act responsibly for personal safety and the safety of others affected by actions or omissions.
• Ensure Major Accident Hazards are minimized to As Low as Reasonably Practicable (ALARP) and escalate issues when necessary.

Main Duties & Responsibilities:

• Drive quality management system enhancements across departments, ensuring alignment with IATF standards.
  Apply risk management principles, set organizational goals, and address risks and opportunities in line with the strategic direction.
• Facilitate QA and Production Quality Meetings, ensuring effective follow-up on action items.
  Assist in managing customer complaints, feedback, and 8D reports, while promoting awareness of Quality Policy and Customer Specific Requirements (CSR).
• Cultivate a quality-focused culture within the organization, maintaining connections with external accreditation bodies.
  Ensure CSR compliance through comprehensive training initiatives and continuous improvement efforts.
• Address internal and external QMS-related issues, overseeing Core Tools documentation.
  Act as a backup Reviewer and Approver for Management of Change (MOC) and Non-Regular Work (NRW) in the absence of the Quality Manager.
  Manage internal and external audits, addressing all findings, and review batch release activities for production, ensuring strict adherence to regulations and Quality standards.
• Serve as the backup Approver for batch release activities, meticulously reviewing product records, analytical data, and Certificates of Analysis (COA).
  Supervise non-conformity correction, storage, identification, and logistics for the final shipment process.

Requirements

• 5 - 10 years plus working experience in Quality Assurance/Audit function.
• Strong knowledge and understanding of ISO 9001, IATF 16949 or similar quality systems and experience in facing quality
• Demonstrated leadership skills including teamwork, communication, prioritization and change management

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Sin Rou

EA Personnel Registration Number: R22106434

EA License no.: 07C5771

Responsibilities:

• Assist project manager on project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations;
• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets;
• Coordinate internal resources and third parties/vendors, such as Consultants and Sub-Contractors/Suppliers for the flawless execution of the project;
• Ensure project to be delivered on time, within scope and budget;
• Ensure project to be executed in accordance with approved plans/drawings, contract specifications and regulations;
• Develop detailed planning to monitor and tract progress;
• Create and maintain comprehensive project documentation;
• Responsible for all construction site matters including and not limited safety and other compliance maters;
• Any other duties that may be assigned.

Requirements:

• Degree/Master in Civil Engineering or Project Management or relevant field;
• Proven at least 8 years of working experience in project management ;
• Steel Structure and metal works experience is a plus;
• Excellent written and verbal communication skills;
• Excellent team player with ability to meet deadlines.

Company’s Profile

As an international leader with over 100 years established in the HVAC industry, they provide state-of-the-art equipment, systems and solutions to their customers. With their primary focus on being environmentally friendly, their heating and cooling systems are equipped with groundbreaking technology. They are rapidly expanding and are hiring a BMS Account Manager to contribute to their success.

Location: Jurong East

Working Hours: Mon – Fri, 9am to 6pm

Benefits

• VB - more than 4 months
• $1000 transport allowance (if possess own car)
• AL starting from 16 days

Responsibilities:

• Promote and propose Control and Automation Solutions to building owners, consultants and contractors
• Develop long term customer relationships and maximize account penetration and customer retention
• Identify potential opportunities & develop solutions with existing & new customers
• Collaborate with other departments to promote package solution and enhance the win/closure rate
• Effectively write and present proposals.
• Negotiates value, addresses resistance and closes the sale.
• Identify our unique selling points and differentiate us as a preferred supplier

Requirements

• Diploma or Degree in Mechanical/Electrical engineering
• Min. 1-3 years’ experience in selling HVAC or building automation system

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

The Role Responsibilities

· The Project Manager is responsible for supporting the agile management of a programme and its relevant projects and initiatives to enable the SBO/HR transformation of the Bank, ensuring efficient, successful delivery across the programme lifecycle.

· The Project Manager’s work is defined by its dynamism, collaborations and fungibility across various projects / programmes.

· Due to the need to work with multiple key stakeholders, various programme constraints and limitations (e.g. financials), having strong partnership management and innovation skills accompanied by strong attention to details will enable an individual to thrive in this role.

This role is primarily responsibilities are

· Oversee the coordination of programme / Hive / Squad milestones and adherence to the Bank’s standards and governance mechanisms (e.g., SCB’s Project Management Standards, use of Agile methodologies)

· Work closely with programme’s Director, Hive / Squad leads and other relevant stakeholders to develop, maintain and iterate on programme roadmap, ensuring that the overall integration of the programme is considered

· Support with the development and maintenance of the ‘Book of Work” (i.e. list of projects / initiatives) for respective workstreams, ensuring that all projects / initiatives listed are aligned to the SBO programme’s overall goals and intended benefit, creating transparency in how all projects / initiatives come together to support programme

· Facilitate Product Owner(s), Hive / Squad leads in defining the programme / Hive / Squad objectives, success metrics and performance goals (e.g., definition of “Done”)

· Establish and facilitate engagement cadence / agile ceremonies with key stakeholders to ensure relevant parties are kept involved and informed throughout the programme (e.g., In the context of WoW, agile ceremonies include Sprint Planning, Retrospectives, MPRs / QPRs, Refinement Forums, SteerCo, etc)

· Influence the process of breaking down work and grooming and prioritising the backlog

· Oversee dependencies across the programme by coordinating with different Product Owners and other key stakeholders (where necessary)

· Support Programme Director with programme governance, providing second-line of checks for any key programme risks or issues

· Source for, analyse and interpret relevant data from project management dashboards to facilitate the tracking of programme / Hive / Squad progress, escalating any issues or obstacles and recommending mitigative actions

· Coordinate across programme / Hive / Squads, partners and vendors proactively to ensure accurate and transparent management of timeline, issues, risks and financial matters

· Ensure timely and accurate reporting of programme finances and updating

Strategy

· Partners with SBO Programme Director and other Head of HR in the development and execution of the SBO organisation strategy for “now, soon and later”

· Able to translate Strategy into actionable initiatives for execution

Business

· Good understanding of the CCIB business, TTO and the bank’s context – advantageous

Processes

· Keep abreast of emerging technologies to seek out new techniques or tools to enhance backlog management techniques and collaboration across programme (e.g., AI-powered collaboration platforms)

People & Talent

· Able to influence stakeholders across all levels to drive action

· Works collaboratively across functions and business – Horizontal mindset

· Leads others (leadership without authority)

· Provides effective and timely feedback across all levels and functions

Risk Management & Governance

· Drive proactive management of programme issues and risks, working closely with the programme’s Product Owner to identify such programme-level risks while identifying mitigation action plans

· Conduct regular change risk assessment by tracking and monitoring how programme’s project / initiatives will impact Bank’s processes, ensuring compliance with the Bank’s Change Risk Assessment Guidance

· Identify and mitigate data risks in accordance with local markets’ data protection and privacy laws

· Ensure operational, legal, regulatory, reputation, compliance are held to the highest standards of risk management (at a product and enterprise level as relevant)

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· HR Leadership

· TTO Leadership

· Business Leadership

· HR COEs Leads/Team members

· CABM / BU Comms

· External vendors (Management Consulting)

· Finance

· BU COOs

· Delivery teams

Other Responsibilities

· Embed Here for good and Group’s brand and values in SBO Programme Work

Our Ideal Candidate

· 10+ years of experience in Agile Methodologies, Agile Project Management

· Should have managed Business care justification, data analytics & visualisation

· Strong partnership management skills are required

· Please see skills as priority over qualifications

Role Specific Technical Competencies

· IT Infrastructure

· Communication Tools

· Risk Management

· Technology

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Experience in planning and implementing sales strategies.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Responsibilities

• Prepare and revise Method Statements for operational tasks and activities
• Allocate manpower and resources necessary for daily works
• Programme scheduling and Engineering Work Requests application to SMRT
• Prepare and submit relevant construction permits to authorities for approval
• Site survey during design stage and verification of plot area and measurements
• Manage delivery of office materials and containers
• Coordination with various contractors for supply and construction
• Plan equipment lists for replacement team by reviewing site survey data
• Check and prepare equipment for daily use by operational teams
• Plan and execute delivery of 3rd rails and associated components from Depot to Main Line utilizing a flat and well wagon with Locomotives
• Coordinate of interface activities between coring and delivery teams
• Maintain inventory of Plant, Tools & Equipment
• Coordinate activities for transportation of equipment/materials between (and within) depots and work sites
• Supervise sleeper/bearer replacement works with Site Superintendent including hand tamping ballast after each shift

Requirements

• Min Degree in Civil Engineering
• Min of 5 years Site Construction management experience
• Railway/Trackwork project experience is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Requirements

Job Responsibilities:

• Support Sales Team in SEA and EMEA Region
• Attend to Customer Inquiries and Order Status
• Able to prepare Quotations/Order Confirmation/PO/DO/Invoices and

Shipping Paperwork

• Execute process via ERP System
• Purchasing
• Arrange shipment with appointed forwarders
• Ensure all orders are processed and items are delivered on time
• Communicate with internal and external suppliers
• Administration - e.g. Reports and other assigned duties

Job Requirements:

• Familiar with ERP Systems
• Knowledge of the Order Fulfilment process
• Well Versed in Shipping e.g. Import/Export and Cross Dock Shipmentsproceedures
• Knowledge in Shipping Incoterms and Types of Permit
• Basic knowledge in Logistics - Simple Goods Receiving/Inventory and simple packing
• Basic Knowledge of Purchasing
• Familiar with Semiconductor items - Machines and Spare parts
• Able to be independent, committed, and be resourceful
• IT Savvy
• GCE O / ITE / Diploma

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

Working Location: Tai Seng
Working Hours: office hours ,depends on working schedule
Working Days: Monday - Friday

Job Description:

• Secure promotion plan followed by executing and implementing sales promotions.
• Dissecting, analysing sales data.
• Driving distribution penetration into all account responsible and meet distribution target.
• Achieving merchandising objectives.
• Building and delivering customers volume, sale and in-store presence at the lowest possible cost.
• Gather market information from competitors and retailers on products and development.
• Using report and records to accurately report in-store results on a timely manner.
• Being customer’s primary point of contact at trade level.
• Maintaining route coverage to optimize service level to trade.
• Forging good trade relationship with key personal at trade level.
• Working closely with merchandisers to fulfil stocks replenishment objectives.
• Open new account and distribution expansion, in line with company’s KPI.
• Perform any other duties as assigned by Superior.

Requirement:

• Minimum Diploma in Business-related disciplines
• At least 3 years of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

• UK MNC
• 5-day work week
• S$6,000 Higher
• Proven sales experience in Food/FMCG industry ; HORECA experience preferred
• Experience in managing/leading a team in Food industry

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Sales Manager (HORECA).

RESPONSIBILITIES:

• Identify new business opportunities and execute sales strategy to secure new customers for HORECA (hotel, restaurant, catering) channel
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Work closely with the Sales Manager, Executive Chef, Procurement, Brand and Marketing team on the various branding development and marketing support for different customers based on their requirements
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition
• Canvassing new potential customers via cold calling, networking, etc.
• Collaborate with brand and marketing team to perform market research to understand the various trends, competitive analysis

REQUIREMENTS:

• Diploma / Bachelor Degree in Business or any relevant disciplines
• Minimum 5 years of Sales Experience in Food industry
• Experience in managing/leading a team in Food industry
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Possess own transport is an added advantage

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: S$6,000 higher (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Description:

• Lead the Finance Team
• Prepare financial management reports, Management Accounts every month for review for both Singapore and Malaysia companies
• Liaise with external auditors, tax agents and external parties to ensure relevant statutory compliance
• Ensure compliance with accounting standards, Companies Act, tax regulations and other regulatory requirements
• Experienced and good in handling withholding tax and GST.
• Assist in stock reconciliation, consignment billing
• Manage and process office payroll as well as to ensure that monthly payroll processes run smoothly.
• Follow up with new application and renewal of insurance policies.
• Assist and review transfer pricing report
• Perform cash collection and petty cash disbursement
• Handle HR administration tasks (i.e application of work permit, survey, recruitment)
• Assist in any adhoc function and related duties as and when assigned by management

Requirements:

• Minimum degree in Accounting or Finance with 4 years of relevant experience, at last 2 years in supervisory role.
• Audit experience would be an advantage
• Excellent communication and analytical skills with good command in English, Bahasa Malay and Mandarin
• Possess good leadership and interpersonal qualities, highly motivated with a strong sense of integrity
• Proficient with Microsoft Office software applications
• Experience with SAP Business One and ERPnext will be preferred

About Foodsta Kitchens:

Foodsta Kitchens owns and operates 6 fast casual brands in Singapore under Bloom Pte Ltd and Alt. Pizza. We have grown rapidly to 6 locations so far and have further plan to grow in Singapore and internationally this year. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities:

Operations

• Responsible for overseeing people, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements:

• At least 3-5 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

About the Company

Our Client is a leader in location analytics and geospatial solutions, serving customers across industries.

Responsibilities

We’re looking for a tech-savvy, customer-focused Customer Success Manager to be a trusted advisor to customers and drive digital transformation through the adoption of the company’s technologies.

• Develop strong business relationships with client decision makers and stakeholders;
• Understand clients’ digital strategies and how company’s products can help achieve clients’ objectives;
• Identify ways to solve pain points and challenges with company’s technologies;
• Optimise clients’ return on investment in digital transformation projects;
• Coordinate resources including technology roadmaps to support clients’ transformation;
• Facilitate and coordinate training for clients and connect them with subject matter experts;
• Ensure customer success through close communication and by overcoming any obstacles and facilitating smooth implementation and adoption of company’s technology.

Requirements

• Degree in Information Technology, Information Systems Engineering, or any relevant discipline;
• At least 5 years of relevant experience in a technology or software company;
• Experience in software application development projects and development methodologies would be an advantage;
• Project management or account management skills would be an advantage;
• Analytical skills, with the ability to understand complex business problems;
• Ability to work independently and collaborate effectively in cross-functional teams;
• High levels of professionalism and strong client relationship management skills;
• Ability to work well under pressure and willingness to travel to clients’ office when necessary.

Employment Details

• This is a permanent role;
• Learning & development opportunities.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

* Basic Up to S$18,000
* Work Life Balance & Friendly Environment
* Incentive Scheme & Career development
* Candidate with Minimum 15 Year experience in Investment Finance Industry
* Responsible for the P&L, Sales and Operations for the Service Division

Our company is looking for suitable candidates to join their growing business as Senior Portfolio Manager.

RESPONSIBILITIES:

· Managed investments for single family office

· Research various fund structures and alternative investments

· Prepare market and monthly performance reports for investors

· Conduct quantitative and qualitative analysis on investment opportunities and prepare investment reports for decision-making purposes

· Perform due diligence, lead investments negotiations, and coordinate legal aspects

· Review business performance, recommend changes to the existing investment portfolios

· Identify potential strategic investment

· Lead the investment strategy and associated activities

REQUIREMENT:

· MAS Representative would be highly advantageous

· Master's/Bachelor's Degree in a quantitative discipline (Finance, Economics, Mathematics, or similar), with CFA preferred

· Preferable at least 15 years of relevant working experience in the stock exchange (US & HK market) or public equity investment background

· Strong quantitative and financial modelling background with hands on experience on building tactical asset allocation models

· Strong communication skills (English & Chinese) to liaise with Chinese-speaking director(s)

OTHER INFORMATION:
• Location : Millenia Tower (Near Suntec City)

• Working hours : 9.00am to 6.00pm (5 Days)
• Salary: up to S$18,000 higher/ Negotiable (Salary will commensurate according to experience & qualifications)

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to:

Email – [email protected]

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Customer Relations Officer (Call Centre)

• 1 year contract
• Work location: CBD area
• Working hours: Shift work, weekend work required, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

The Opportunity

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to

1. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
2. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
3. Point to point enquiries from customer
4. SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
5. Perform out bound calls to customers who leave callback

• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Your Background

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision
• Training provided

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Roles & Responsibilities

Forecasting, planning, sourcing, and ordering supplies for the premise.

Building positive relationships with staffs and vendors.

Managing daily operations.

Following safety regulations.

Maintaining positive customer relationships, processing complaints, and responding to customer needs.

Creating and enforcing premise policies, targets, and KPIs.

Training and managing staffs.

Job Info:

• Monday - Friday 8.30am - 5.30pm
• Boon Lay
• $5000 - $6000 + Transport Allowance + VB

Job Description:

• Leading a team of Service Sales Engineers to achieve department orders and sales target.
• Serve and maintain key customer accounts, always respond to them promptly.
• Developing & building long term customer relationships.
• Actively identify potential opportunities & develop solutions with existing & new customers.
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.
• Develop the training plan for sales team to improve their capability to serve the customers.
• Engage the sales team to be motivated and building up their capability.
• Working with other departments to package the solutions for customers.
• Any other responsibilities as deemed appropriate and relevant.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

Requirements:

• Degree in Mechanical/ Electrical Engineering or its equivalent.
• At least 5 years in HVAC or Service Sales field.
• Leadership experience and ability to manage a team.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

JD1007

Contract Duration: 1 year contract

Salary: $4500

Location: Joo Koon

Working hours: Mon - Fri: 8.30am - 6pm

Duties and Responsibilities

• Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
• Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
• Handle escalated feedback and provide appropriate solutions in a timely manner
• Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
• Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
• Establish individual and team goals and review team performance for continuous development
• Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
• Conduct performance appraisals and provide constructive feedback to direct reports
• Compile and analyse data for management reporting

Requirements

• Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
• Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
• Highly customer service-oriented, meticulous, and resourceful
• Strong analytical and problem-solving skills with the ability to work independently
• Strong leadership and adaptable to changes in a highly dynamic work environment

Good to have

• Preferably at least 3 years of supervisory role experience with excellent leadership record
• Working knowledge in systems such as SAP or Zendesk is an advantage

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.https://go.persolkelly.com/job/apply/3945

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

What you will do:

• Drive commercial intensity, sales effectiveness, and business growth in the Asia Pacific region covering all lines of business.
• Conduct strategic planning, data analysis, process improvement, and stakeholder management.
• Manage processes, policies and system solutions of sales performance and incentives through collaborating with regional & local sales teams, HR, Total Rewards and Finance functions, whilst supporting the sales & commercial leadership to drive continuous improvement on sales productivity, pipeline health and effectiveness to enable profitable growth.
• Primarily focus on driving execution within the Asia Pacific field businesses and be part of a newly constructed global team.
• Actively participate in the drive to create global standards, and support initiatives spanning multiple businesses.
• Report to the Asia Pacific Commercial Sales Operations Leader – Sales & Commercial Excellence department.

How you will do it:

• Lead the Commercial Sales effectiveness initiatives & cadences with Country Sales, Finance, HR teams to increase sales efficiency and effectiveness.
• Identify and develop performance indicators and measurements, define commercial KPI tracking mechanism and establish sales dashboards to ensure accountability & ownership, driving meaningful discussions during sales & commercial reviews.
• Design, deploy and maintain tracking and reporting of performance measurements via advanced data analytics tools (Power BI, Tableau, SQL, Access, Excel etc.) & robust IT systems (CRM, ERP etc.) to support sales & commercial intensity.
• Contribute to APAC & Global Commercial Business reviews with data insights on sales quota/ performance, key performance metrics, and identify trends or areas for improvement – utilizing tools/ dashboards/scorecards for Countries, LOBs, Verticals, Accounts, Digital Solutions, Growth Initiatives.
• Oversight of sales performance and incentive governance model ensuring right process & cadence in place for sales capacity tracking, sales quota setting, performance tracking and incentive payout.
• Support sales incentive plan updates with Commercial leadership team and Total Rewards experts to drive right seller behaviors to meet business goals.
• Champion APAC Commercial Operations community through commercial programs; collaborating with business & sales leaders/ operations to develop growth strategies and aligned execution, creating trusted and valued partnership with all teams.
• Lead overall communication and drive change management during process and system roll out across the region.

What we look for:

• Minimum 8 years working experiences from Industrial MNC or Management Consulting.
• Bachelor’s Degree from a recognized University in Business Management, Sales & Marketing, or Engineering concentrations required.
• Experiences in assessing, analyzing, and solving complex commercial issues, dementated capabilities of communicating the implications, facilitating problem solving, and driving consensus.
• Skillful in using data analytics tools (Power BI, Tableau, SQL, Access, Excel etc.) and familiar with Salesfore.com or other CRM systems, rich experiences of creating business intelligence dashboards through consolidating multiple data sources with simplified visualizations and capacities of automated and/or scheduled refreshments.
• Creative problem-solving skills, conflict management within different organizations (centralized matrix organizational structure).
• Ability to deep dive into data, break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations for improvement.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Strong influencing capability to integrate and work with cross-functional teams from different backgrounds, cultures, and geographies.
• Excellent presentation and communication skills, with the ability to interact at all levels.
• Fluent in English, both verbal and written.
• Agile, self-starter and can-do attitude is a must.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Benefits Summary:

• Basic up to 2600 + VB
• Mon - Fri (8.30am - 5.30pm)
  Alternate Sat (8.30am - 12.30pm)
• Senoko Road

Responsibilities:

• Represent the company in a professional manner, maintaining a positive and empathetic attitude at all times.
• Identifying and responding to customers’ needs by providing accurate information and advice.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc.
• Prepare quotation and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers.
• Update the service/repair schedule and vehicle collection with customers.
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines.

Requirements:

• Able to work under pressure, multi-task, prioritize and manage time effectively.
• Meticulous and has a good work ethic.
• Relevant customer service / administrative / support function experience.
• MS Office Skills.
• Familiar with CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

986

Our client is a Singapore based Digital Agency. Due to their current expansion plan, they are looking for a SEO Campaign Manager to join their Marketing Team, in hopes of developing the current high performing team. They are located in the East area – easily accessible.

Duties of SEO Campaign Manager:

• Boost website rankings and organic traffic.
• Optimize on-page elements like page titles, URLs, and content.
• Conduct keyword research and content strategy development.
• Monitor rankings, tweak campaigns for better results.
• Report and optimize ongoing SEO efforts.
• Collaborate with the SEO team on site migrations and content projects.
• Stay updated on the latest SEO techniques and tools.
• Provide SEO insights to the Sales team for client pitches.
• Any other adhoc duties as assigned.

Requirements:

• Minimum Degree in Marketing or Business related field
• At least 5 years of SEO experience.
• Proficiency in SEO tools and analytics.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibility

• Provide networking and enterprise solutions to target clients
• Understanding of customers’ needs and providing prompt and suitable solutions
• Expand company customer base and generate sales revenue.
• Identify and create sales opportunities from assigned and prospect accounts.
• Grow and maintain good relationships with suppliers and customers.

Requirements

• Min Diploma / Bachelor Degree in IT or Business and work experience as sales representative
• Possess a goal-oriented mindset, determination, keen to learn
• Excellent selling, negotiation and communication skills

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

Job Code: EEST
EA License NO.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

• Learn and develop as part of a driven and supportive regional team.
• Work with impact to support sales growth and customer excellence to help more people hear and be heard.
• Fixed term contract on-site role in Singapore until June 2024, with potential for conversion to permanent role.

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to hear.

The Opportunity

An opportunity now exists for a customer service and operations specialist to join our Asia Growth Markets team based in Singapore.

In this position, you will provide customer service and operational support to Cochlear’s professional partners, distributors, candidates and recipients, and cross functional internal stakeholders to drive business growth, success in execution of Order to Cash Management, CRM project and process improvements.

Key areas of accountability include:

Customer Service and Operations for Asia Growth Markets

• Administer and drive order to Cash Management processes, working with distributors and country teams, ensuring the country teams are on track with orders to forecast with clear cut off timelines.
• Manage distributor relationships to drive continuous improvement of processes (i.e. service warranty and service initiatives) to increase the distributors’ efficiency and effectiveness.
• Provide the necessary training to uplift distributors’capabilities in customer support and improve distributor’s knowledge of products including care and maintenance and upselling services.
• Manage Salesforce.com (SFHC) cases – triage,close cases, match and maintain recipient accounts.
• Salesforce Health Cloud Subject matter expert: SME support for the region,conduct training to internal and external stakeholders including sales & commercial operations to self-serve.
• Collaborate with Malaysia Shared Services team to refine and improve order management process, service contract process including implant and device registration process in a timely manner
• Drive / initiate process improvements that will increase efficiency of the Order to Cash processes and other related work flow.
• Support Services Segment (upgrade sales and repairs) in Asia Growth Markets
• Drive service alignment with distributors, conduct site visits to map the service process in-countries, identify gaps and refine processes for improvements on care and maintenance and uplift distributors capabilities to upsell. (*light travels as needed)
• Identify trends in warranty, service repairs and recommend opportunities for upsell and optimise service offerings.

Cochlear Care Centre in Singapore (Candidate and Recipient walk-ins)

• Provide quality customer experience to candidates, recipients, caregivers and/or family members of recipients. (ie. Troubleshooting, counselling for upgrades, attending to customers’ queries / requests.)

Business analytics/decision support and reporting

• Use of BI/Oracle/SHFC to develop useful reports that will increase understanding of business health – eg. Warranty, registrations, case management activities etc.
• Act as business partner to provide analysis with useful/practical recommendations to improve process, efficiency and optimise cost savings.
• Assist with the preparation and analysis of data for quarterly business reviews

Local Administration support

• General office admin including office maintenance, supplies replenishment
• Logistics support for events
• Marketing support – courier /pack marketing materials
• Any other duties as assigned from time to time.

About you.

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. As a regulated company, Cochlear has a responsibility to hire people with the right skills and qualifications to do the work.

To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

• High School Certificate or equivalent
• Minimum 3-5 years’ experience in operations,account management, or relevant field
• Excellent written and oral communication skills (English)
• Strong analytical and problem-solving skills, ability to crunch large amount of data
• Must be highly organized, detail orientated,and work with a high sense of urgency
• Ability to prioritize work and deliverables and multi-task
• Keen learner with an open mindset towards continuous improvements
• Strong computer skills with experience in Microsoft Office
• Must be able to work effectively in a team environment
• Strong interpersonal skills with excellent customer service engagements expected across internal and external customers

Ideal:

• Bachelor’s degree in an area related to hearing health, healthcare, or Audiology
• Previous customer experience or account management experience or customer services in healthcare/medical field would be an advantage.
• Experience with Oracle ERP and/or Salesforce would be an advantage
• Additional language ability is an advantage (eg.Mandarin speaking due to interactions required with customers engagements with walk ins, calls and events).

Why Cochlear?

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has a 70% share of the global market, employs more than 2,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 250,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution.

Cochlear can offer:

• The Work - A high impact job supporting world leading technology
• The Organisation – A global leader in active implantable medical device hearing technology
• The Opportunity – To make a difference to the quality of people’s lives

How to Apply:

If you are interested in being considered for this role then please submit your resume and a covering letter detailing your suitability for this role via our Careers Page www.cochlear.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.