Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Our client is a global leader in gateway services, who is seeking to recruit a Customer Care Specialist (Baggage Services). This position is based in ..
Our client is a global leader in gateway services, who is seeking to recruit a Customer Care Specialist (Baggage Services). This position is based in Singapore.
Customer Care Specialist (Baggage Services)
Responsibilities
You will attend to passengers at arrival claims with mishandled and damaged baggage.
• Raise reports of mishandled and damaged bags, in according to the various airline requirements.
• Trace mishandled baggage and keep passengers informed of the tracing status
• Professionalism, Patience and a "People-first" attitude
• Comfortable with shift work
JJ Consulting Services
EA Licence No.: 12C6207
Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.
We thank all applicants in advance and regret that only short listed candidates will be notified
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements..
Job Scope
- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements
- Achieve 90% on time delivery for customer requests
- Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
- Update and maintain accurate records on customers' status
- Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
- Providing on job training
Requirement
- Minimal prior experience welcomed
- Proactive and always seeking new ways to improve yourself and your role
- Only serious candidates will be considered
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Job Details
Location: Farrer Park/ Jalan Besar
Working Hours: 5.5-Days Work Week
Work Type: Permanent
Salary: Up to $ 2,500 per month
What you will b..
Job Details
Location: Farrer Park/ Jalan Besar
Working Hours: 5.5-Days Work Week
Work Type: Permanent
Salary: Up to $ 2,500 per month
What you will be working on?
Greet customers warmly and provide assistance in a professional and approachable manner.
Address customer inquiries about products, services, and promotions effectively.
Support customers in their purchase decisions by understanding their needs and recommending suitable products.
Maintain product knowledge to respond confidently to customer questions.
Accurately process transactions for any sales
Handle cash, credit card, and other payment methods securely and efficiently.
Other ad hoc duties
What are we looking for?
Singaporean only
Minimum O-Level or Diploma in relevant discipline.
Prior experience in retail or customer service is an advantage.
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptl..
• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform purchase order management for department needs.
• Perform allocation of stocks and arrange delivery for the purchase orders.
• Conduct regular meetings for close communication.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution on all issues.
• Promote or recommend new products.Any other ad hoc tasks and projects assigned.
REQUIREMENTS:
• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.
Please send your detailed resume in MS Word format to [email protected] with
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandw..
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.
Mission & Vision: Driving Progress
Mission: Redefine car buying, nurturing long-term relationships, and ownership.
Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandw..
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.
Mission & Vision: Driving Progress
Mission: Redefine car buying, nurturing long-term relationships, and ownership.
Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.
The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower ..
The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:
Provide on-site support various teams within organization
Provide on-site frontline concierge service
Provide on-site support for room and AV/IT systems management
Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
Provide administrative support and content to drive the monthly promotion
Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
Provide logistics and AV support for events organised within the three primary locations when needed.
Requirements:
Diploma in Business Management or relevant discipline
Strong service excellence mind-set
Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous
Other Information:
Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
Salary: $2,200 - $2,700
Performance Bonus
14 Days Annual Leave
Duration: 4+5 years contract
Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience..
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8. Conducting quick showroom tours at slow traffic
9. Guiding customers to the relevant responsible Expert
10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2. Customer and team-oriented
3. Highly service-oriented
4. Exceptionally helpful and caring towards others and understanding of their needs
5. Honest and authentic nature to instil trust in the customer
6. Very responsive and accommodating towards queries or requests of customers
7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8. Highly self-motivated individual that is determined to follow-through on their tasks
9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10. A passion for the automotive industry and a commitment to support other team members during low traffic periods
11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data
Specific qualities
12. Embody the values of the Company’s brand with the right attitude and competence
Additional Requirements
13. Ability to work evening hours, weekends and holidays
Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders an..
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
Manage and negotiate delivery schedules to ensure they align with customer expectations.
Oversee inventory management, including tracking stock levels and movement.
Update and maintain pricing.
Organize and maintain a comprehensive documentation filing system.
Address inquiries from customers and business partners effectively.
Maintain positive relationships with customers.
Perform additional tasks as needed.
Requirements:
Minimum of 1 year of relevant experience
Proficient in MS Office
Good time management skills, ability to meet deadlines, and strong attention to detail
Good team player with the ability to work independently
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
We are seeking friendly and proactive individuals to join our team as long-term part-time Customer Service Officers. Acting as the first point of con..
We are seeking friendly and proactive individuals to join our team as long-term part-time Customer Service Officers. Acting as the first point of contact for parents and students during weekends, you will play a crucial role in creating a welcoming environment, managing inquiries, and ensuring smooth front desk operations.
Responsibilities
Greet and welcome families, children, and visitors at the venue.
Serve as the primary contact for parents' and students' inquiries during class hours.
Maintain accurate records of student attendance and payments.
Collect and manage payments while ensuring records are up to date.
Handle inquiries and complaints professionally, providing accurate information about company services and policies.
Maintain a tidy and organized reception area and ensure a welcoming atmosphere.
Monitor and manage inventory supplies, notifying managers when restocking is needed.
Perform general administrative duties such as filing, photocopying, and transcribing.
Ensure reception area security by following procedures and controlling access.
Manage incoming calls, emails, and courier services.
Take initiative and work independently or collaboratively as part of a team.
Requirements
A friendly, easy-going personality with excellent communication skills.
Enjoy interacting with children and families.
Strong organizational and multitasking abilities, with attention to detail.
Resourceful and proactive problem-solving skills.
Comfortable with technology, preferably with your own laptop.
Able to commit to long-term weekend shifts.
Fluency in English; Mandarin proficiency is a plus.
Must possess a valid right to work in Singapore; we cannot sponsor visas.
Work Schedule
Saturdays and/or Sundays: Full Day: 8:30 AM – 6:00 PM (with a break from 12:00–2:30 PM)
Locations: Hwa Chong, Buona Vista, Yishun, Bukit Merah
Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Customer ..
Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Customer Service - Call Centre.
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.
[Order Number: 843660]
Responsibilities:
Provide quality customer service support to customers over e-mail and phone.
Handle customer enquiries ..
[Order Number: 843660]
Responsibilities:
Provide quality customer service support to customers over e-mail and phone.
Handle customer enquiries efficiently and escalate issues promptly when required.
Perform sales order management for customers.
Perform allocation of stocks and arrange delivery for customers’ orders.
Conduct regular meetings with customers for close communication.
Perform problem solving to value-added customers.
Extract and tabulate data for monthly reporting.
Collaborate with internal teams to ensure timely resolution of customer issues.
Promote or recommend new products to existing customers.
Any other ad hoc tasks and projects assigned.
Requirements:
2 years of experience in order processing and delivery management, customer relationship
Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae
To Apply, please kindly email your updated resume to[email protected]
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771
We are looking for candidates who are keen to work on perm-part-time basis (1 to 3 days a week), 10am to 7pm.
Role Overview:
As a Client Success Spe..
We are looking for candidates who are keen to work on perm-part-time basis (1 to 3 days a week), 10am to 7pm.
Role Overview: As a Client Success Specialist (Customer Service Executive), you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You’ll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering meaningful connections, and contributing to our larger vision of global empowerment.
This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.
Key Responsibilities:
Provide exceptional customer service through various channels, including client’s chat, over the phone, email, embodying the values of BeFound in every interaction.
Support clients’ skincare journey and build strong relationships by understanding their skincare needs and replying to their enquiries promptly.
Resolving client issues and concerns with empathy and professionalism, going the extra mile to exceed their expectations and build brand satisfaction and loyalty.
Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
Proactively seeking feedback from customers to identify areas for improvement and contributing to initiatives aimed at enhancing the overall client experience.
Oversee on-site operations, ensuring smooth and efficient interactions to enhance client. experience.
Qualifications:
Previous experience in a customer service or customer-facing role preferred.
Passion for skincare, makeup, and beauty education is a bonus.
Having a heart for people, takes the initiative to go the extra mile in delighting our clients.
Strong communication skills, both verbal and written
Strong interpersonal skills with the ability to build rapport and establish trust with clients.
Empathetic and patient demeanor, with the ability to actively listen to customer needs and concerns.
Creative problem-solving skills and the ability to think outside the box to find solutions independently that delight clients.
Ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to change and take on new challenges.
Able to work on Saturdays
What We Offer:
A work-from-office environment in a fast-growing, pioneering start-up.
Opportunities for career trajectory as a Skincare Analyst.
A supportive and collaborative team culture that celebrates each other’s success.
Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience..
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8. Conducting quick showroom tours at slow traffic
9. Guiding customers to the relevant responsible Expert
10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2. Customer and team-oriented
3. Highly service-oriented
4. Exceptionally helpful and caring towards others and understanding of their needs
5. Honest and authentic nature to instil trust in the customer
6. Very responsive and accommodating towards queries or requests of customers
7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8. Highly self-motivated individual that is determined to follow-through on their tasks
9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10. A passion for the automotive industry and a commitment to support other team members during low traffic periods
11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data
Specific qualities
12. Embody the values of the Company’s brand with the right attitude and competence
Additional Requirements
13. Ability to work evening hours, weekends and holidays
Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Industry: Logistics