CONTRACT JOBS!

CUSTOMER SERVICE AMBASSADORS (CSA)

SINGAPOREANS/ PRs ONLY

COMMITMENT PERIOD

MAY 2025 ONWARDS

LOCATION

MANDAI

JOB DESCRIPTION

• Provide customer service and assist the public
• Provide directional guidance to visitors;
• Assist with the use of self-help kiosks; and
• Address queries related to cremation and ash collection.

JOB REQUIREMENTS

• Past working experience in customer-facing roles;
• Able to communicate effectively in both spoken and written English; proficiency in a mother tongue is preferred;
• Culturally and religiously aware and sensitive;
• Customer-oriented mindset and a team player;
• Able to work on weekends and public holidays; and
• Treat members of public with professionalism and respect/dignity.

WORKING HOURS

• Shift 1: 0800-1700
• Shift 2: 1230-2130

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to - [email protected]

Call for more details please call at 6333 0052

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R11022931

Job Briefs:

This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.

Responsibilities

• Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
• Understand customers'' networking and communications requirements and provide high quality network design for customers'' WAN networks.
• Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers'' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
• Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
• Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
• Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
• Working with the Account Manager to accurately define client solutions and to help drive bids and sales
• Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
• Influence and gain approval of the proposed solution from client.
• Act as a trusted advisor for nominated client accounts.
• Develop deep technical knowledge of the products
• Coordinate internal/external resources to effectively pursue opportunities.
• Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements
• Participate in project handover, acting as the subject matter expert, brief project team on solutions construct, point of contact for any discrepancy is design gaps and escalation to Vendors for support.
• Domain knowledge to cover:

a) DWDM

b) Metro-E, IPVPN, Internet, Cloud Connect

c) IPLC, IEPL, IMPLS

d) Edge Cloud, IOT

e) Enterprise Wifi, wan appliances, network switches, load balancers

f) Enterprise firewall, IPS, EDR,

g) SDWan, SASE, ZTNA, SSE.

• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Degree/Diploma in Engineering, Computer Science or related discipline
• At least 4-7 years working experience in consultation or presales in the Telecommunications or IT Industry
• Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
• Strong command of English, with good interpersonal, communication and presentation skills
• Possess CCNA and preferable with network or/and ICT or/and security certifications.

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.

Responsibilities:

· To handle order processing and expedite customers’ orders to ensure on-time delivery of goods

· Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements.

· Liaise with internal departments to expedite the sales order.

· Perform any other admin duties as assigned

· Maintain a good filing system of customers’ buying history from SLS

Requirements:

· At least GCE “O’ levels or equivalent

· At least 2 years working experience in customer service

· Possessing shipping knowledge on Malaysia Import and Singapore Export is added advantage

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Proficient in MS Excel and Word

· Knowledge on JD Edwards will be an added advantage

· Must be willing to work in Tuas

Other details

· Company transport provided at Jurong East, Choa Chu Kang and Woodlands

· Continuous training & development opportunities available

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Duties and Responsibilities:

• Follow assignments and instructions delegated by the supervisor.
• Build and maintain strong customer service relationships with customers.
• Exhibit patience when interacting with customers over the phone.
• Demonstrate proficiency in basic phone call procedures.
• Analyze existing inventory data as required.
• Be familiar with all aspects of work within your department, so that in the event of a colleague's absence, you can temporarily take on their duties and maintain workflow.
• Complete any other tasks as assigned by the supervisor.

Job Description:

• Issue invoices, schedule deliveries, and notify the logistics team.
• Issue order summaries after confirming details with customers and notify the respective drivers for pick-up and delivery.
• Issue cash invoices to a specific list of customers.
• Follow up with customer accounts for payment status and schedules.
• Manage the logistics team group chat and handle recorded phone messages.
• Handle all sales bill settlements for the week.
• Process supplier invoices.
• Pack and arrange stationery, uniforms, and other related office equipment.
• Ensure the cleanliness of the office at the end of each workday.

Working Location: Woodlands Senoko

Working Days: 5 Days per week

Working Hour :

7am-16:30pm (Mon - Thu)

7am-16pm (Fri or Sat)

*alternate Saturdays. If work on a Saturday, will arrange take off work in weekday

MOM Licences No: 02C5465

EA Personnel Registration No: R24125030

• Open and close up the gallery;
• Attend to visitors’ requests, feedback, phone calls and emails;
• Manage visitors’ registration, set-up, operations and tear down for events and/or activities;
• Make daily rounds at regular intervals to ensure that exhibits are functioning and check for defects in the gallery;
• Prepare and submit daily reports which include visitorship, checks on gallery, status of defects in the gallery, etc;
• Stock take and replenish collaterals and premiums;
• Pack SMG premiums for visits and/or events;
• Manage simple troubleshooting for the gallery’s exhibits and infrastructure
• Liaise with other vendors and contractors to ensure that above daily duties are carried out properly;
• Attend the fire safety briefings, fire drills and handle incidents such as accidents with injury or illness, any acts of disturbance or violence and acts of mischief or vandalism in the gallery;
• Manage and schedule SMG volunteers;
• Perform non-cash transactions for sales of merchandise, monitor stock levels, and conduct inventory counts; and
• Any other tasks pertaining to SMG as assigned

Requirement:

• Good communication, adaptive reasoning and interpersonal skills;
• Meticulous, independent and service oriented;
• Proficient in Microsoft Office;
• Relevant customer service experience;
• Presentably attired in office wear.
• Basic knowledge of the exhibit content and be familiar with the gallery layout

About SHOKZ

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone

conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear

design. Utilising numerous patented acoustics and health technologies in areas like bone conduction and other

related acoustic technology, Shokz aims to accelerate the development of their True Wireless Stereo (“TWS”)

series and their bone-conduction hearing aid product line.

Job Scope:

1. Work as a market quality representative in Southeast Asia (Singapore, Malaysia, Thailand, etc.), collecting

quality information of client products (terminal products and POP display racks) through business trips and store

inspections, listing problem points and promoting internal improvement within the company, enhancing user

experience and satisfaction

2. Research the market return data and trends. Establish a product return model to measure the quality level of

the product market, and decompose responsibility for quality issues to each business unit based on physical

analysis to identify improvement opportunities

3. Bridge the gap between consumers and SHOKZ, dive deep into local stores and after-sales processes, identify

improvement & risk points, and promote SHOKZ's development

4. Other assigned tasks.

Job Requirement：

1. Bachelor's degree or above, majoring in science and engineering

2. Having excellent teamwork and communication coordination skills, having strong self motivation, able to flexibly respond to

changes

3. Located in a subsidiary in Singapore, required frequent business trips to Malaysia, Thailand, Japan, South Korea, and other

countries

5. Passionate about learning and sports.

SHOKZ (SINGAPORE) PTE. LTD.

Contact Person：Leon Li（HR Manager）

Email：[email protected]

Offcial Website：http://shokz.com

We are a licensed employment agency in Singapore and currently we have offices in Kovan, Clementi & Toa Payoh. We are branching into the deployment of Nursing/Caregiver MDWs. We are looking for Senior/Customer Care Consultants to join us.

Job Description:

• Attend to customers & sales enquiries
• Deliver prompt, efficient and quality service to customers
• Follow up with customers on their enquiries and feedback
• Interview and recommend suitable candidates to employers
• Work towards achieving the sales target
• Able to handle and provide solutions for issues between Caregiver and employer
• Co-ordinating the documentation, work permit, and arrival of new migrant domestic worker/caregiver/Nurse
• Other ad-hoc duties when required

Requirements:

If you are a team player and a motivated individual who has a passion for sales, customer service and management, we want you to join us!

• Posses Certificate in Employment Intermediaries (CEI) or willing to get certified
• Min 1 year of related working experience
• Able to work independently
• Sales & Customer oriented
• IT & Social Media Savvy
• Good interpersonal & problem-solving skills
• Direct experience in our industry will be an added advantage
• Applicants with Nursing/caregiving backgrounds and experiences will be an added advantage for Caregiver placement positions
• Nurses planning for a career change are welcome

We offer:

• Good salary (negotiable depending on experience)
• Good commission
• Conducive working environment
• Training will be provided for those who do not have any direct experience
• 5-Day Week

*** all applications will be kept confidential.

** those with more than 5 years of direct experience will be considered for the Senior Consultant positions.

Please send your detailed resume with a recent photo to [email protected] or whatsapp +6590081112 for a short discussion.

We regret that only shortlisted applicants will be notified.

Description:

• Attend to customers’ travel inquiries and requests through phone calls, emails, or walk-in

• Provide information on travel visa application and travel insurance

• Follow up and service customers’ inquiries or bookings, before and after-sales

• Achieve sales target monthly

• Opportunities for traveling overseas for familiarisation trips and tour-leading

Requirements :

• Must be able to work on shifts, weekends, and Public Holidays

• Service-oriented with good interpersonal and communication skills and teamwork - Basic Knowledge and familiar with the GDS booking system Sabre, Amadeus or Galileo, and OB system will be an advantage

Minimum Qualification

• O Level and above

- Able to converse & written in both English & Mandarin (Malay will be good too)

Job Description

1. Lead Management

A. Sales enquiries (through cold call, meeting, networking, and other channel)

• Start tracking every lead receives and follows up
• Ensure sales are closed
• Submit the report to management on lost sales (template will be provided)
• Basic analysis of leads collected and closed

B. Complaint handling

• Helping stores to reply after carrying out an investigation
• Generate a complaint form for tracking and identify the root cause
• Able clients facing and to handle difficult clients
• Able to communicate with external parties – CASE Association

2. Conduct Monthly Online Contests

• Assist and pack the goodie bags when required
• Follow up with participants for prize collection
• Ensure the prize/ voucher forms are documented & filed

3. Post Monthly Promotional Posts Online

• Additionally, support additional posts when requested
• Occasionally, needs to help to shortlist products/services to be featured on social platform

4. Handle and retain existing customers and manage account related activities

5. Provide accurate and timely information to Management

6. Additional Tasks: Willingness to undertake other assignments such as tradeshows, supplier events, pick-up phone calls and ad-hoc surveys based on organizational requirements

Requirements

• At least 2 years complusory of customer service experience
• Able to work independently, as well as part of a team and multi-tasking
• Articulate and meticulous with good communication skills
• Good time-management skills

Job Scope

• Perform monitoring activities using tools provided as well as reviews of transactions flagged out.
• Ensure that all tasks are completed/submitted in accordance with Standard Operating Procedures (SOP) within agreed timelines/SLA.
• Ensure proper documentation, notification, escalation, tracking and follow-up of all client interactions
• Handle ad hoc duties as required.

Job Qualifications

• Minimum N-Level education with at least 1 year of experience in an administrative role.
• Fast learner and good team player.
• Demonstrates good communication skills and is comfortable working in a fast-paced environment.
• Working hours are 10 a.m. to 10 p.m., 4 days a week.
• Able to work rotating shifts, including weekends and public holidays

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time - making us a trusted partner in navigating the complexities of the trading world.

Our Work Culture:

We believe that our strength lies in our people. Our multinational, diverse and dynamic team brings a wealth of perspectives and experiences, fostering an environment rich in innovation and collaboration.

We pride ourselves on a vibrant work culture that encourages continuous knowledge transfer, ensuring every team member, regardless of their role, can grow professionally and contribute to our shared success. All successes, whether small or big are recognized and celebrated.

Join us and be part of a progressive company which creates meaningful impact for our clients worldwide.

Due to rapid growth, we are now looking for a Customer Success Executive to join our Support team.

Reporting directly to the Head of Services and Support, this person will be responsible in ensuring our customers achieve maximum value from our CTRM platform. By fostering strong relationships and identifying growth opportunities, this person will help drive long-term customer satisfaction, loyalty and retention.

Our Support team ensures all tickets are resolved promptly and effectively, meeting and exceeding the standards outlined in our Service Level Agreements (SLAs). This is an exciting opportunity to work in a dynamic, fast-paced environment, directly impacting customer outcomes and business growth.

Key Responsibilities:

1. Management of SLAs and Customer Relationship

• Act as the primary point of contact for customer inquiries, concerns and feedback related to our CTRM platform.
• Build and maintain strong, long-term relationships by understanding customer business needs and objectives.
• Conduct regular check-ins to ensure customers are fully leveraging our platform to achieve their desired outcomes.
• Organise and lead weekly support meetings with customers to maintain engagement, satisfaction and trust.

2. Proactive Support & Problem Resolution

• Anticipate and identify potential issues before they escalate, providing proactive solutions to customers.
• Collaborate with Services, Support, and Development teams to resolve customer concerns efficiently.
• Partner with Support Analysts to ensure all issues are addressed, escalated when needed, and resolved to meet SLA requirements.

3. Customer Retention & Growth Opportunities

• Drive customer retention by identifying opportunities to expand platform usage and add value to their business processes.
• Keep customers updated about new features, product developments, and enhancements that align with their needs.
• Facilitate product demonstrations and training sessions to support customer adoption.
• Conduct regular business reviews to ensure customers are achieving their objectives and to identify additional opportunities for collaboration.

4. Data Analysis & Reporting

• Monitor customer usage and health metrics to assess satisfaction and engagement levels.
• Prepare reports and analyse customer feedback to provide actionable insights for internal teams.
• Maintain detailed records of customer interactions and progress.

5. Internal Collaboration

• Partner with Marketing and Product teams to provide customers with a seamless experience.
• Provide feedback and insights to the Product Owner to drive product improvements

Requirements:

• Proven experience in Customer Success, Account Management or a similar role within a B2B or SaaS environment.
• Strong interpersonal and communication skills with the ability to manage relationships at all levels.
• Strong business acumen with analytical skills to interpret customer data, identify trends, and provide actionable solutions.
• Proficient with tools like JIRA or equivalent platforms for ticket management.
• Ability to work both independently and collaboratively in a fast-paced team environment.

• Attend to feedback from project residents
• Investigate the feedback and direct it to respective contractor/consultant
• Ensure feedback is solved and case is closed
• Submit weekly & monthly report on feedback received and actions taken
• Coordinate Notices to Residents
• Min 'A' Level or Diploma
• Possess WSQ Certificate in Service Excellence (Level 1)
• Experience working in HDB Building Service Centre is preferred but not necessary

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description

• Industry/ Organization Type: Manufacture of Special Purpose Machinery
• Position Title: Customer Service Coordinator
• Working Location: Kallang
• Working Hours: Mon-Fri: 8am – 5.30pm
• Salary Package: Basic salary $2,500 - $2,800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle invoicing, delivery orders, proforma invoices, packing lists, and related documents.
• Enter job-related information into the system.
• Coordinate daily with planners and customers for schedules and shipments, including logistics and courier arrangements.
• Update customer forecasts and generate reports.
• Perform other tasks as assigned by supervisors or management.

APPLY NOW!!!

• Preferred: At least 1 year of experience in customer service.
• Excellent interpersonal skills.
• Ability to respond quickly to customer needs.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72369 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

You will be a key service partner to our clients in delivering timely and accurate advice regarding payroll, benefits and claim reimbursement as a Customer Service Officer.

• Provide timely and accurate responses to queries received via email and telephone pertaining to payroll, benefits and claim reimbursement.

• Perform case logging to prepare monthly reports for submission to the Authority.

• For cases which require inputs from other stakeholders, to track and follow up with reminders in order to ensure case closure.

• Escalate sensitive cases or highlight surge in case volume for Management attention.

• Minimum Diploma holder, preferably with experience in customer service

• Excellent communications and interpersonal skills

• Desire to go the extra mile for customers

• Meticulous with keen attention to details, service oriented and a good team player

• Proficient in Microsoft officer applications (Words and Excel). Knowledge of SAP-HR is an added advantage

Job Overview:
We are looking for enthusiastic and dedicated Customer Service Representatives to join our team. As the first point of contact for our customers, you will play a vital role in ensuring customer satisfaction and fostering long-term relationships. This position allows you to work comfortably from home while providing excellent service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat professionally and promptly.
• Resolve customer issues, complaints, and concerns effectively.
• Provide product and service information to customers.
• Record and manage customer interactions in the system.
• Collaborate with other departments to ensure customer needs are met.

Requirements:

• Excellent communication skills in both Chinese & English (both verbal and written).
• Strong problem-solving and multitasking abilities.
• Reliable internet connection and a quiet workspace at home.
• Proficiency in using computers and customer service tools.
• Previous experience in customer service is a plus but not mandatory.

What We Offer:

• Flexible work-from-home setup.
• Training and development opportunities.
• A supportive and friendly team environment.
• Attractive commission

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

• 5.5 Working Days (Alt Sat)
• Mon - Fri (9am - 530pm), Sat (9am - 1pm)
• Up to $4300
• Changi

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call promptly
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements:

• 2 years’ experience within the same industries / field

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Job Scope for Customer Service Assistant

The Customer Service Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.

Handling Product and Service Inquiries:

Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings.

Customer Documentation:

You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt.

Customer Communication:

Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:

Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle.

Feedback Loop:

Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:

Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:

A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition

Qualifications and Experience

• "O" level or equivalent
• Minimum 1 year of working experience preferred
• Accountant, Bookkeeper or Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred

Are you interested in being part of the OCi Team? Please email to [email protected]

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.