We are seeking Relationship Manager to join our team in the bank. The successful candidate will be responsible for managing and growing a portfolio of high-value clients, providing exceptional customer service, and identifying new business opportunities. If you have a passion for building strong relationships and driving business growth, we encourage you to apply.

Job Scope:

• Manage and grow a portfolio of high-value clients, ensuring deep understanding of their financial needs and goals
• Develop and implement tailored financial solutions to meet clients' needs, including credit facilities, investments, and transactional banking products
• Identify new business opportunities and acquire new clients through networking, referrals, and marketing initiatives
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to deliver seamless client experiences
• Monitor and manage client risk, ensuring compliance with regulatory requirements and bank policies

Job Requirements:

• No experience candidates are welcomed to apply.
• Excellent communication, interpersonal, and relationship-building skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong analytical and problem-solving skills, with ability to think creatively and outside the box

Job Benefits:

• Competitive Compensation Package: We offer the best compensation package in the market, with a salary range that is above industry standards.
• Good Working Culture: Our bank values a positive and inclusive work culture, with a focus on employee well-being, diversity, and career development.
• Opportunities for Growth: We offer opportunities for career advancement and professional growth, with training and development programs to help you achieve your goals.
• Comprehensive Benefits: We provide a comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
• Recognition and Rewards: We recognize and reward outstanding performance, with bonuses, awards, and recognition programs.

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application with a resume.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R21102607

Business Registration Number: 201735941W

Licence Number: 18S9037

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

The Opportunity:

• Our Client, MNC Air-conditioning company
• Location: Jurong East
• Basic Salary: Up to $2,800
• Working hours: Monday – Friday, 8.00am – 5.30pm

Job Responsibilities:

• Scheduling technician work schedules for dispatching service orders through designated systems assigned by the coordination team.
• Coordinating with customers on service delivery dates, including managing all required documentation for repair and maintenance contracts.
• Arranging logistics for field services, including issuing parts to field staff or subcontractors and organizing delivery of necessary equipment or parts.
• Collecting service reports from the field team and managing payment collections from customers.
• Coordinating customer payment receipts with the finance team for verification.
• Drafting and sending standard quotations to customers, as prepared by the sales team.
• Supporting field staff with any required assistance.

Job Requirements:

• call center or service coordinator experience
• Proficiency in Microsoft Office for processing documents.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented and efficient in a fast-paced environment
• Experience in the HVAC industry is a plus.

Next Step:

• Simply click on 'Apply here' to drop your resume.
• All shortlisted candidates will be contacted.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

Onboarding on January 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• High school or equivalent education level.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Must work on weekend and public holiday

Key Responsibilities:

• Lead and supervise the service crew to ensure smooth daily operations.
• Provide excellent customer service and resolve guest concerns promptly.
• Train and mentor new team members, fostering a supportive work environment.
• Ensure compliance with safety, hygiene, and quality standards.
• Assist in inventory management and maintaining supplies for service.
• Collaborate with the management team to improve service efficiency.

What We’re Looking For:
✔ Previous experience in a service role; leadership experience is a plus.
✔ Strong interpersonal and communication skills.
✔ A positive attitude and ability to motivate a team.
✔ Ability to multitask and work in a fast-paced environment.
✔ Flexibility to work shifts, weekends, and holidays.

Design & Development:

• Conceptualize, sketch, and develop collections that reflect Chello's feminine and elegant aesthetic.
• Conduct research on fashion trends, customer preferences, and market demands to create commercially viable designs.
• Select fabrics, trims, and materials that align with the brand’s quality and design standards.
• Create seamless patterns.

Collaboration:

• Work closely with the creative, marketing, and production teams to ensure cohesive storytelling across campaigns and collections.
• Collaborate with factories and suppliers to ensure accurate execution of designs.
• Partner with the ecommerce and marketing teams to highlight product features and unique selling points.

Sampling & Production:

• Oversee the development of prototypes and ensure timely delivery of samples.
• Conduct fit sessions and make necessary adjustments to achieve the desired silhouette and functionality.
• Ensure designs meet quality standards and align with customer expectations.

Trend Analysis & Innovation:

• Stay updated on fashion and textile trends, especially in feminine and elegant styles.
• Innovate and bring fresh ideas to the table while maintaining the brand’s core identity.
• Monitor competitor offerings and identify opportunities for differentiation.

Brand Alignment:

• Ensure all designs are in harmony with Chello’s vision of empowering women through elegant and versatile fashion.
• Uphold the brand’s commitment to quality, sustainability, and mindful design.

Key Skills & Qualifications:

• Educational Background: Degree or Master in fashion design or a related field.
• Experience: 2+ years of experience in designing women’s apparel, with a strong portfolio showcasing feminine and elegant designs. We welcome fresh grad too.
• Technical Skills: Proficiency in design software (e.g., Adobe Illustrator, Photoshop, CLO 3D).
• Creativity: Strong ability to conceptualize and translate ideas into wearable fashion.
• Knowledge: Deep understanding of fabrics, pattern-making, and garment construction.
• Aesthetic Sensibility: Exceptional taste and eye for feminine and timeless styles.
• Attention to Detail: Meticulous approach to design, sampling, and production.
• Communication Skills: Strong ability to articulate design concepts and collaborate effectively with teams and suppliers.

Preferred Qualifications:

• Experience working in a women’s fashion brand with a focus on elegant styles.
• Knowledge of sustainable and ethical design practices.
• Understanding of the Southeast Asian fashion market and customer preferences.

Job description:

• Provide leadership, guidance, and support to team members, fostering a positive and productive work environment.
• Oversee the day-to-day operations, including workflow management, task prioritization, and resource allocation.
• Contribute to the development of departmental goals, objectives, and strategic initiatives in alignment with overall company objectives.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor performance and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Address performance issues and conflicts in a timely and effective manner, promoting a culture of continuous improvement and accountability.
• Manage budgets and expenses, ensuring adherence to financial guidelines and targets.

Job Requirements:

• Experience in a managerial or supervisory role.
• Proven leadership and team management skills, with the ability to motivate, inspire, and develop team members.
• Strong organizational and problem-solving abilities, with a focus on efficiency and continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Demonstrated ability to manage budgets, prioritize tasks, and meet deadlines in a fast-paced environment.

Responsibilities:

• Manage team of beauticians and spa therapists
• Leading outlet to achieve sales target
• Provide professional consultation and advice customers on suitable beauty products and treatments
• Handling customer complaints, motivate staff morale, provide guidance to staff
• Handle customer enquiries
• Ensure good customer experience and service standard

Requirements:

• Sales experience is a must
• Preferably with 2 years of proven relevant working experience in beauty industry for example: Beauty Manager, Shop Manager, Spa Manager
• Experienced beauticians and consultants interested in management position but without management experience are also encouraged to apply
• Proven sales track record
• Well groomed with a friendly personality.
• Good communications and interpersonal skills, and service attitude.
• Effectively bilingual
• Able to start work with short notice

Jober Pte Ltd UEN 201616711G

EA License No: 16C8401

XING CHONG | Registration No: R22109860

Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Must work on weekend and public holiday.

Our client is an estate management services company. They are looking for a Temp Admin Assistant (Audit) to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities:

• Help with collecting and reviewing data for audit planning.
• Use data analysis tools like Excel, ACL, and Tableau in audits.
• Keep clear and organized records of audit work and findings.
• Contribute to identifying issues and making suggestions for process improvements.
• Support the team leader in finalizing audit findings and reports, and gather management responses and action plans.
• Monitor progress in addressing audit issues and control problems.
• Assist in creating the annual audit plan and prepare reports and materials for management and the audit committee.

Requirements:

• Background in accounting, business, or related studies (No experience required for applicants).
• Proficient in Microsoft Excel.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 2-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Salary: $12/h

Duration: 2 Jan 2025 to 24 Jan 2025

Location: Islandwide (different location everyday)

Working Hours: 7am to 9am & 7pm to 9pm (Monday to Friday) : 4 Hours a Day

Responsibilities:

• Collect email from gymgoers

• Replenish samples on the standee

• Distribute product samples

• Promote our set meals

Requirements:

Minimum A level

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Salary Package:
- Basic Salary: $2000 - $2800

Working Location: Tampines

Working Hours:

Monday : Rest Day

Tuesday : 1:00pm to 6:00pm / 6:00pm to 10:00 pm

Wednesday to Friday : 1:00pm to 9:30pm

Saturday and Sunday : 8:30am to 6:30pm

Key Responsibilities:

- Manage student enrollment and registration processes.

- Oversee the collection of school fees.

- Address and follow up on customer inquiries.

- Assist with daily school operations to ensure smooth functioning.

Job Requirements:

• Min. O level and above qualifications

• Customer Service-oriented, patience and able to handle children.

• Able to work in evening and weekend.

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

The Opportunity:

• Our Client, MNC Gas Engineering Company
• Location: Jurong Island
• Gross Salary: Up to $3,500
• Working hours: Monday to Friday, 8:30 AM to 5:30 PM

Job Responsibilities:

• Process customer orders accurately, ensuring all details are captured and invoices are checked before dispatch.
• Coordinate with customers on order status, delivery timelines, and inquiries, collaborating with internal teams as needed.
• Manage service events, ensuring proper documentation and invoicing.
• Escalate complex issues to management for resolution and alignment.
• Ensure compliance with safety standards, policies, and procedures, demonstrating a strong commitment to safety.
• Foster strong relationships across departments to improve processes and promote corporate values.

Job Requirements:

• Prior experience in handling purchase orders and customer service.
• Proficiency in SAP is an advantage.
• Strong ability to manage customer inquiries and coordinate across departments effectively.
• Familiarity with service event management and accurate documentation practices.
• Minimum 1–2 years of relevant experience

Next Step:

• Prepare your updated resume
• Simply click on 'Apply here' to drop your resume
• Shortlisted candidates will be contacted
• Please note that this is on a 1 year contract, subject to renewable.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

5 days
Mon-Fri: 9am-6pm
Location: Tampines Ave 5

Purpose of the Job:

Reporting to the Branch Manager, the Customer Service Executive’s primary responsibilities are to work closely with internal and external customers to ensure smooth and proper execution of operation process and provide the best possible solutions to meet customer’s need.

Duties and Responsibilities:

• Execute day-to-day operations process and activities by following SOP.

• Provide effective communication and assistance to customers in addressing customer inquiries and requests and manages customer expectations.

· Work with Branch manager to trouble shoot and provide logistical / operations solutions for issues of a moderate to complex scope.

• Understand customer’s requirements, evaluate all relevant information to handle inquiries and complaints.

• Communicate with internal and overseas customers, coordinate with vendors or agents to ensure smooth running of both inbound and outbound shipments.

• Work proactively and continuously to identify cost savings and service enhancements and process improvement on freight service to enhance overall customer’s satisfaction.

• Monitor transportation progress and take necessary measures to ensure compliance with delivery deadlines. In case of delays or issues, provide relevant information to customers and work towards resolving the problems.

• Maintain and support data management to ensure the overall accuracy, completeness and consistency of data captured in the system.

• Maintain good relationship with customers by providing advance customer support to ensure efficient transportation arrangements, and improving customer satisfaction.

• Seek business opportunities, initiate penetration with branch manager and sales team.

• Eliminates identified problems both internal and external to get the job done effectively.

Qualifications:

· University graduates or Diploma, preferably in logistics / business administration / marketing; or equivalent in business or related field.

· Minimum 1-2 years of experience in customer service / sales support/ operations in freight forwarding or related industry

· Proficient in Microsoft Office applications and other technical software

· Excellent written and verbal communications skills.

· Strong analytical and problem-solving skills. Ability to remain calm under pressure. Customer-facing experience preferred.

Juanna Ng Hui Kee Reg no: R1766616

The Supreme HR Advisory Pte Ltd EA number: 14C7279

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

Work Hours : Monday to Friday, 9 am - 6:30 pm
(End at 6 pm if no urgent matters)

Office Location : Tampines

Job description:

• Monitoring and responding to calls, emails, and WhatsApp Business chats
• Contact customers for repair services including remote diagnostics, part ordering and payment verification
• Management of customer appointments
• Compliance with workplace safety and security
• Liaise with supervisor on customer feedback
• Other duties and special projects as assigned

Requirement：

• 1 year customer service experience (Preferred)
• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Experience with macOS, iOS (Preferred)
• Ability to work in a high-growth, fast-paced environment
• Strong organisational, analytical, and time management skills
• Ability to coordinate multiple tasks and prioritise effectively
• Excellent written and verbal communication skills
• High attention to detail
• Knowledge in Microsoft Word and Excel
• Produce work with a high level of accuracy

A PLUS MANPOWER SERVICES PTE LTD EA License No. 16C8280 MOM Reg No. R22107790

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

• Customer service: Addressing customer issues, providing solutions and appointment arrangement.
• Communication: Responding to customer inquiries by phone or sms
• Record keeping: Maintaining records of customer interactions and transactions
• Follow up: Following up with customers on unresolved issues
• Process improvement: Analyzing customer feedback to identify areas for improvement
• Order processing: Leading order processing and order fulfillment
• Coordination: Ensuring proper coordination of all level of departments
• Filing: Maintaining a proper filing system of all documents